Develop Bugs

cannot update prl or profile?

okay ive seen countless threads on this with the epic on several different forums. most had to return their phones for replacements.
is there a fix for this or what? is it froyo that is messing the phone up or a hardware issue?
ive tried all the tricks...etc: airplane toggle, hard reset, data profile reset with msl and nothing works. i keep getting a internal error message.
im about to take this thing into sprint this weekend.

Try going back to DI18, I know on the evo with some roms aka cyanogen. you cannot update the prl.

djharby said:
Try going back to DI18, I know on the evo with some roms aka cyanogen. you cannot update the prl.
Click to expand...
Click to collapse
yeah but id like to run froyo, not 2.1.
so you think this is a software issue then? seems weird as not everyone has this issue.

Flash back to froyo after your update.
I'm not sure what your issue is. I was able to update my prl just fine on bonsai. Try what djharby suggested and if it works, update back to dk28. Your prl should be unaffected by what rom you flash once it is updated.

what prl are you on?

djharby said:
what prl are you on?
Click to expand...
Click to collapse
the newest thanks to QPST. but not being able to update my profile bothers me.

If you have a data connection on 3g or 4g updating profile isn't really necessary. It just updates the network configuration so unless you make changes to your account such as adding on hotspot from sprint everything should work... atleast I believe so
Sent from my SPH-D700 using XDA App

This has happened to me from time to time and appears to just be a network error on Sprint's side. Try again tomorrow.

I've had this problem for weeks now and on other phones in my family plan it updates without issue. I can tell you the problem has to stem from being on DK28 at one point or another as in my case.
I finally got tired and broke down and went to a Sprint Repair center. After 45 minutes of resets/re-activation and other troubleshooting the tech basically told me he couldn't fix it. So I paid $35 bucks to have an expedited phone replacement instead of having to go through Samsung and waiting a week or more for a replacement phone.
Bottom line - going to DK28 causes damage (software of course) to your phone that odin is unable to clear.
I personally will be staying away from rooting/messing with DK28 on my replacement Epic. I'll just wait for the official release whenever the hell that comes out.

ort84 said:
I've had this problem for weeks now and on other phones in my family plan it updates without issue. I can tell you the problem has to stem from being on DK28 at one point or another as in my case.
I finally got tired and broke down and went to a Sprint Repair center. After 45 minutes of resets/re-activation and other troubleshooting the tech basically told me he couldn't fix it. So I paid $35 bucks to have an expedited phone replacement instead of having to go through Samsung and waiting a week or more for a replacement phone.
Bottom line - going to DK28 causes damage (software of course) to your phone that odin is unable to clear.
I personally will be staying away from rooting/messing with DK28 on my replacement Epic. I'll just wait for the official release whenever the hell that comes out.
Click to expand...
Click to collapse
My first Epic did this and was replaced by Sprint. That was before dk28 di18 had just pushed. Many have reported it on brand new Epics right out the store so I wouldn't make claims that dk28 and odin breaks phones or just about everyone here would be up **** creek! The problem stems from the msl run a logcat while trying the update
Sent from my SPH-D700 using Tapatalk

Yea my prl and profile update fine... and I'm on dk28 and used odin. But what was so imporant about updating your profile? And maybe it was the custom settings on there that you changed that caused this problem
Sent from my SPH-D700 using XDA App

got sick of the issues and i traded for a new evo. thanks anyways guys. ill never buy a samsung again!

has anyone found a way to fix this. this started happening to me today. i'm going to sprint to swap it out. sprint tried everything on their end and they made me a trouble ticket so i can trade it in tomorrow. i'm almost up with my 30 days. i kept trying to update my profile and prl and i keep getting an error message. i tried talking to sprint (different reps) and they kept getting me to take the battery out. they all said the same things word for word like they were reading off a paper. anyways it didn't work. i keep getting that they profile/prl could not be updated and to contact customer care if the problem persists. and the error says either unknown error or internal error. so just wondering if anyone found a solution.
SN: question...and this is just me throwing stuff out there...does anyone think that i'm having trouble updating my profile and prl because of the 2.2 update coming tomorrow? i'm jsut guessing...first android phone so just a guess

yeah, same's happening to me
my profile updated, but only b/c Sprint sent out a signal to my phone
if I try to do it on my own, it won't work
I'm running on Froyo as well and to be honest, I'm annoyed!
so, I went back to d18, then to 2.2
and I still can't do it, wtf!

Started doing it for me. It worked fine prior to the update. I am going to ODIN back to D18 then start over...

Profile and PRL
I had the problem also on DI18. I updated to EB13 using odin. Then flashed the Epic Experience. It updates just fine now!

I'm having the same problem after updating to EB13, tried doing it a second time with the samsung tool but same problem.
planning to walk into a sprint store to get an exchange. though i don't have the extended warranty and passed my 30 days so i guess Samsung will have to do the exchange? Also is there a way to verify it is not refurbished?

i've been able to update my prl but i just put on a new rom and I havent tried again yet. Do you get an error message?

xtrezpasor said:
i've been able to update my prl but i just put on a new rom and I havent tried again yet. Do you get an error message?
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Click to collapse
i get either an internal error message or unknown error message. i still haven't been able to update my profile or prl. i've read that some can't even update firmware (i haven't tried). i just gave up. sprint told me there was no need to update them if everything is working (ie calls, texts, internet, ect.) and that continuosly trying to will get you error messages. i dont know how true that last statement is as they may have just been trying to get rid of me lol.

I had the same problem and it took 2 calls to work out. On the first, the tech claimed it was EB13. On the second, the tech reset the sprint switch for my phone and that seems to have worked. It took a little bit of time to explain to the tech that desire to update was to stay up-to-date vs. the real need to update (don't get me started on this one...) but at least he finally did something.
Before the second call I flashed back to DI18 to see if it was indeed the update, but the errors were the same.
I recommend finding an adventurous tech who's willing to play around with the system a little before you switch phones. Personally, I really don't want a refurb when I bought new.

4G Issues, Please Help

I have done some searching so please don't flame me, I couldn't find a specific answer.
I live in New Orleans (No 4G yet) but I am currently in Pittsburgh going to have a kidney transplant on Thursday. I really want to get my 4G working since it will be my only source of internet while I am in the hospital.
When I turn 4G on, it constantly cycles "Turning on" and "Turning off"
This is what I am running:
Rooted Evo Hardware Version 0003
Android 2.2
Baseband 2.15.00.11.19
Kernel 2.6.32.17-gee557fd [email protected] #15
Build number Calkulin's EViO 2 ROM v1.7.5
Software 3.70.651.1
PRI Version 1.90_003
PRL 60674
Wimax Version 4.6.2.3v27167
Thanks in advance for any help. I am a bit desperate since I will be in the hospital starting Thursday for about 2 weeks and still in Pittsburgh for about an entire month. I would love to get this working and I think the constant toggle of 4G is going to destroy my battery life and I can't get it to stop.
Thanks again.

I had the same issue and it was because of adfree and an old titanium backup that was corrupt. Mine was doing exactly what yours is but I was on rls5. I know it's not the rom because I am back on it and don't have that problem anymore. I would start from scratch but flash back to a stock rom first to make sure everything goes back to normal. In my case I had a nandroid of stock right when I rooted a few months back. Hope this helps

Thanks, I'm downloading Sprint Lovers right now and am going to give that a try. The last time I flashed, I restored only my apps, not system settings using Titanium. I always do a fresh backup right before I flash.
I've been so excited to try 4G and now I get nothing. Frustrating. I will try your advice and let you know. Thanks again.

here is my guess....
you are in a hospital...
they have some very intensive strong machines that put out so much interferance. most phones have problems getting a good phone singal in a hospital. you maybe fighting non-winalbe battle.
you need to talk to the nurses about alternative connections.

touch_rules said:
Thanks, I'm downloading Sprint Lovers right now and am going to give that a try. The last time I flashed, I restored only my apps, not system settings using Titanium. I always do a fresh backup right before I flash.
I've been so excited to try 4G and now I get nothing. Frustrating. I will try your advice and let you know. Thanks again.
Click to expand...
Click to collapse
In my case even just installing apps and no data caused the problem. Once I started over again, it went back to normal.
Make sure you update you profile a few times in a row after flashing new roms too. It has been known to cause problems with the radio not connecting.

Dan330 said:
here is my guess....
you are in a hospital...
they have some very intensive strong machines that put out so much interferance. most phones have problems getting a good phone singal in a hospital. you maybe fighting non-winalbe battle.
you need to talk to the nurses about alternative connections.
Click to expand...
Click to collapse
Thanks but I'm not in the hospital yet, I will be on Thursday. I was driving last night in downtown Pittsburgh where I should be getting a great signal and no 4G.
I will try the sprint lovers with nothing installed or restored and see if I can get 4G to work. I will definitely update my profile a few times to see if that helps. I just checked my RSA key and it is still intact so I'm glad about that.
Going to the store now so I will try it some more while I'm out and about.
Thanks.

Before you do all that, try turning it on with a 4G widget, it worked for me.
Sent from my PC36100 using XDA App

Make sure your wifi is off or 4g won't connect, as the phone prefers the fastest connection available.
Sent from my PC36100 using XDA App

Ok, progress:
Flashed Sprint Lovers Rom
Got 4G to turn on
Now it scans, attempts to connect to Sprint and does not connect
I checked my MAC and compared it to the 4G MAC under the battery and they match.
Any ideas?

Ok, walked to the window of the hotel and I got it to connect for 1 second then it dropped again and I cannot connect it anymore. I got super excited for the one second though. I don't know why it would not connect on my other rom. The hotel must have something going on to not let it connect so well.

Welcome to the world of 4g. Its great when you've got a good signal and awful when you don't. Coverage is very spotty and large concrete and steel buildings are its enemy. I've been in hotels that I've gotten great coverage and then walk across the hall and nothing. At least you know its working now, hopefully the hospital will have a better signal.

Restoring my apps now and hoping Titanium doesn't blow it up again. I'm going to walk outside in a few minutes (brrrrr) and try it out again. Hopefully I will have better success.

Apps and system settings restored and I still get it to turn on, now it's time to go outside and see if I can connect. It stinks that it wouldn't work with the other rom.
Anyone know if they can connect with OMJ's rom?

in weak 4g signal areas I had better luck connecting with cmwimax 6.1.2 alpha 3, give it a try

I use myn warm RLS5.... and 4g works fine.

NewZJ said:
in weak 4g signal areas I had better luck connecting with cmwimax 6.1.2 alpha 3, give it a try
Click to expand...
Click to collapse
Dan330 said:
I use myn warm RLS5.... and 4g works fine.
Click to expand...
Click to collapse
Thanks guys, I will check them out.
Thanks for the help everyone, got it to connect in the lobby and download speed was almost 3mb. Then I tested it again and it was .5mb. It is spotty in this hotel so I will try it tomorrow when I am out.

NewZJ said:
in weak 4g signal areas I had better luck connecting with cmwimax 6.1.2 alpha 3, give it a try
Click to expand...
Click to collapse
How is this rom, I have tried some CM roms in the past (the ones that don't have 4g working) and they were pretty cool but buggy. I like stable roms.
Let me know, maybe I'll make the change again.

[Q] N00b question, Can't receive calls, texts flood my phone at same time.

Hey guys,
So this might be a n00b question to ask but i haven't seen any other posts on it for the Evo 4g.
I can make calls, but not receive them. I can send texts and people get them right away, but i don't receive them right away, I receive all my texts at once an hour or two later, sometimes a day later. I checked my system time and it was supposed to be 9:30 am but it said 4:45 pm, then it went back to 9:30 am about 5 min later.
It seems like a radio problem because my network works fine with facebook and heytel.
I was wondering if anyone has had experience with this, is it a network issue i need to contact sprint or is it a problem within the phone itself.

Is your evo rooted?
I had a similar problem but it was when i had a blackberry but it wasnt all the time. Sometimes i got texts almost a day later.

*Usually*, it is a network issue. You can try updating your profile in the settings menu. Also, it is not uncommon to experience such things while roaming.
Posting & replying via the XDA Premium app

Ya it's rooted with Unrevoked running Riptide w Calkulin 1.8.0
Haven't had any problems with it until yesterday, been running it ever since it came out.
I'm definitely not roaming.
Updated my profile and PRL
Gonna re-update, pull the battery for a few, and call sprint customer care. I read somewhere people have this issue when their phone is in forward mode, random for it to all of a sudden just happen unless the phone got dropped or shorted out somehow.
I had a friend have the same problem yesterday but he just went through insurance and got a new phone.
So you're right it could be a network issue and spending $ on a new phone to gamble on having the same issue doesn't sound like something anyone would want to throw money at.

Daniel Grumet said:
Ya it's rooted with Unrevoked running Riptide w Calkulin 1.8.0
Haven't had any problems with it until yesterday, been running it ever since it came out.
I'm definitely not roaming.
Updated my profile and PRL
Gonna re-update, pull the battery for a few, and call sprint customer care. I read somewhere people have this issue when their phone is in forward mode, random for it to all of a sudden just happen unless the phone got dropped or shorted out somehow.
I had a friend have the same problem yesterday but he just went through insurance and got a new phone.
So you're right it could be a network issue and spending $ on a new phone to gamble on having the same issue doesn't sound like something anyone would want to throw money at.
Click to expand...
Click to collapse
Give it a day or two, you definitely don't want to pay for something you don't need.
Also, back up your current setup, calikulin format all, and try flashing something else to see if the problem is ROM based.

Thanks Green. Good words brothuh, i gotta older version of Fresh i'm gonna try that out.
I haven't seen any new worthy ROMs with the gingerbread so staying clear from that for awhile.
Unless you have one you would recommend trying out.

Daniel Grumet said:
Thanks Green. Good words brothuh, i gotta older version of Fresh i'm gonna try that out.
I haven't seen any new worthy ROMs with the gingerbread so staying clear from that for awhile.
Unless you have one you would recommend trying out.
Click to expand...
Click to collapse
Flash a different kernel. It shouldn't have an affect on your issue, but, I've learned that anything us possible with smartphones.
Posting & replying via the XDA Premium app

Thanks Doug, not sure how to flash just the kernel but i'll look it up and post the results later today. Thanks for the tips!!
I tried reflashing the entire ROM and no dice. Think it's definitely a network issue. Going to sprint today, keep you guys posted.

I had the same problem and was on EVIO 1.8. I reflashed my PRI and that seem to have solved my problem. I tried many things but after flashing the PRI the phone has had no problems and that was about a month ago.
Here is my post to someone who had a similar problem as you.
http://forum.xda-developers.com/showthread.php?t=1028403

1x/3g

Not sure when and with what ROM this started happening but my signal drops to 1x really frequently. 3G is always going in and out. Any ideas or fixes? Has this been discussed somewhere before? On train ride in to work so haven't searched threads yet! I flashed synergy a few days ago coming from mikg and before that gingerale..and before that cyanogen! It seems like I've had the problem since moving back to sense from cyanogen about a month/month and a half ago.
Sent from my PC36100 using XDA App

Where are you located? Have you had speed related issues?
Sprint has been having issues related to the overloading of towers with the excessive growth of data usage [with the boom of the Evo]
Towers are set to send some phones to 1x when 3g usage is high in order to alleviate speed issues for all.
That could explain your issues.

mattykinsx said:
Where are you located? Have you had speed related issues?
Sprint has been having issues related to the overloading of towers with the excessive growth of data usage [with the boom of the Evo]
Towers are set to send some phones to 1x when 3g usage is high in order to alleviate speed issues for all.
That could explain your issues.
Click to expand...
Click to collapse
I live in the northwest suburbs outside of downtown Chicago. I work and commute to the city and I experience it the whole ride to and from home. I will be sitting at my desk and randomly go from full 3G to 1x. At home in the suburbs, my signal is terrible in my house already but I do get dropped to 1x as well. Don't really notice any speed changes besides the normal slowdowns from what I am assuming is the congestion.
That sounds like a horrible way to fix their congestion issues! Is this something they just started doing? Like I said in the first post, everything functioned perfect up until a month or two ago. Also, would they apply that to an area as big as Chicago out the suburbs?

ripalsanghani said:
I live in the northwest suburbs outside of downtown Chicago. I work and commute to the city and I experience it the whole ride to and from home. I will be sitting at my desk and randomly go from full 3G to 1x. At home in the suburbs, my signal is terrible in my house already but I do get dropped to 1x as well. Don't really notice any speed changes besides the normal slowdowns from what I am assuming is the congestion.
That sounds like a horrible way to fix their congestion issues! Is this something they just started doing? Like I said in the first post, everything functioned perfect up until a month or two ago.
Click to expand...
Click to collapse
It's not a fix, it's just a way to alleviate some congestion while they work on redoing the towers.
I'm not saying this is what's happening to you but it's likely.
You can try to have the phone reactivate itself. [If I recall correctly that function is in ##yourmsl#]
You can get your MSL here.
You can also try to update your PRL and then Data profile.

Same thing here. I've complained to Sprint several times so now they want me to bring my phone in to be checked so I need to unroot. Ugh

mattykinsx said:
It's not a fix, it's just a way to alleviate some congestion while they work on redoing the towers.
I'm not saying this is what's happening to you but it's likely.
You can try to have the phone reactivate itself. [If I recall correctly that function is in ##yourmsl#]
You can get your MSL here.
You can also try to update your PRL and then Data profile.
Click to expand...
Click to collapse
Thanks for the info. I will give it a shot. I did update my PRL and profile in that order but didn't seem to help. If nothing helps maybe I'll have to get this bad boy replaced or something.

ripalsanghani said:
Thanks for the info. I will give it a shot. I did update my PRL and profile in that order but didn't seem to help. If nothing helps maybe I'll have to get this bad boy replaced or something.
Click to expand...
Click to collapse
Also, and before you ask there is no logical reasoning for this and even the very knowledgeable technician that recommended it hasn't figured out why it would do anything, you can try going to ##3282# and clicking "view" and then clicking on EVDO and then backing out and trying the internet.
They don't know why that would do anything and no it doesn't make any sense...but that's exactly why I refuse to go into anything related to working on computers...for being logical they aren't logical...at all.
By the way, doesn't hurt to keep your radios updated.
Best of luck.

mattykinsx said:
Also, and before you ask there is no logical reasoning for this and even the very knowledgeable technician that recommended it hasn't figured out why it would do anything, you can try going to ##3282# and clicking "view" and then clicking on EVDO and then backing out and trying the internet.
They don't know why that would do anything and no it doesn't make any sense...but that's exactly why I refuse to go into anything related to working on computers...for being logical they aren't logical...at all.
By the way, doesn't hurt to keep your radios updated.
Best of luck.
Click to expand...
Click to collapse
Haha, I am actually in IT so I know exactly what you mean. I will try that out as well. And my radios were updated and I was actually considering rolling back to see if that caused any issues for me.

Let me correct myself, sorry I never run Sense, it's ##786# then you hit menu and hit reset.
You need to have your MSL. Also, please note that this will erase your /data and you will lose all personal information.
Furthermore, be sure to cancel when it tries to do a check for firmware update.
This honestly may be more trouble than it worth though.

Thanks, yeah I found the reset option in another thread. I reset, hit the prl update, cancelled the firmware check and will run this around town for the day see if I get 1x. I'll post back here later today. thanks again for the help!

Well used for most of the day and so far so good. Saw it go down 1x once on train compared to everytime I unlocked the phone. Let's hope this isn't temporary . Ill post again after the weekend to test around the suburbs and state to state during a trip to toronto. Thanks again!
Oh and speed still sucks but that's a sprint issue obviously.
Sent from my PC36100 using XDA App

ripalsanghani said:
Oh and speed still sucks but that's a sprint issue obviously.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yeah it is.

ripalsanghani said:
Not sure when and with what ROM this started happening but my signal drops to 1x really frequently. 3G is always going in and out. Any ideas or fixes? Has this been discussed somewhere before? On train ride in to work so haven't searched threads yet! I flashed synergy a few days ago coming from mikg and before that gingerale..and before that cyanogen! It seems like I've had the problem since moving back to sense from cyanogen about a month/month and a half ago.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I had the same problem a month ago. It's the phone. I tried many different combination of radios and roms but no help. Ended up exchanging it. When you bring in the phone just use the android browser to load a heavy graphic webpage which should take forever in 1x mode.

phone suddenly has horrible service?

all the sudden at around 6pm today my phone has been having horrible service, like no bars and everything, i havent done anything to mess anything up, im running blazer rom with ktoons kernel
and everything was perfect until just a bit ago, horrible service, cant text, i tried updating the profile and prl, i even upgraded to the ma6 modem and its just crummy
my brother is not having any issues (he has a iphone but where in the same areas so the towers if they were to blame would be affecting us both)
any ideas?
edit: i accidentally posted in the wrong section... sorry

therenegadenail said:
all the sudden at around 6pm today my phone has been having horrible service, like no bars and everything, i havent done anything to mess anything up, im running blazer rom with ktoons kernel
and everything was perfect until just a bit ago, horrible service, cant text, i tried updating the profile and prl, i even upgraded to the ma6 modem and its just crummy
my brother is not having any issues (he has a iphone but where in the same areas so the towers if they were to blame would be affecting us both)
any ideas?
Click to expand...
Click to collapse
Wrong sub forum buddy. This belongs in Q&A
Try flashing another kernel and see if the problem still persists.
Sent from my SPH-L710 using xda premium

Thread moved
FNM

yea sorry about that i didnt realize which forum i was in, but i flashed another rom with the stock kernel and it still was having the issue

Sprint may be working on towers. Ask someone else that has Sprint in your area if they have the same problem.
You can also try dialing ##72786#. This will reactivate your phone, update everything, and reboot a couple times.