So I just got my evo last week and I noticed the screen lifting up above the bevel and I can see the backlight from the soft keys. I read about this on the net and apparently they fixed the issue with the new evos. Does any body else have this issue???
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sux, dont it...
got it bad on my hardware 0002 refurb...
I believe mine is one of the newer ones (got it as a refurbished replacement a month ago.) The screen actually sits slightly below the bevel on mine. It feels kind of awkward at first but I guess it is good to have as it would help protect the screen in some instances. How old is your evo? Just new, or is it refurb?
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Mine is a 004 I'm taking this ****er back this weekend for a new one. I'm still in my 30 day limit ill take it back and exchange it everyday for a week if I have to. There's no excuse for this. Now that I did some research its really starting to bother me. There should be a higher standard to be achieved when it comes to smart phones. Especially flagship devices
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Hmm I say return it asap. Sometimes products that aren't top notch do make it out in market, that's usually just something getting past quality control. I didn't have any problems with my other evo until the USB plug came unmounted from the motherboard. This was probably because I was using a Nokia USB cord that latched on to the port a little too well. Have you had any other problems with it?
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Other than my front facing camera not working with new sense ROMS because of my hardware version, no I have not I love this dam phone. I haven't been more addicted to phone since I had the OG Droid and all its rooted glory
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Your front camera doesn't work? Is this on the stock ROM?
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It works on the Sprint lovers Rom just not on the 2.0 sense roms
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Bro inlaw had to exchange his EVO for the same reason! Mine was good though...
Yep, if you just got it, definitely take it back. The problem will only get worse. My launch day evo had the same problem, and after 3 weeks, the screen came completely apart from the phone. Took it into the store in 2 pieces to have it replaced.
I talked to a techie from Sprint last night and they said they have never heard of this issue before. Jack asses. How does everybody using xda know more about these phones than an official technical support member??
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The person you called was probably reading off of a script. Or maybe they were an idiot. Both are likely.
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I'm leaning towards idiot
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lol dont know its an isuse? i had one replaced free of charge for "a known issue"...The guy needs to go back to Sprint school or something.
It's a light leakage problem that Sprint has NEVER admitted. You can go with a link on the issue to their repair department.
Here it is acknowledged on Engadget:
http://www.engadget.com/2010/05/19/htc-evo-4g-review/
[email protected]
That is the email for the CEO. Last time I emailed them the first week I had the Evo from launch about battery issues, I was CALLED the next day. Albeit from his assistant but that's pretty impressive. Try it. They might flag your account to get it replaced.
stevo760 said:
I talked to a techie from Sprint last night and they said they have never heard of this issue before. Jack asses. How does everybody using xda know more about these phones than an official technical support member??
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Click to expand...
Click to collapse
Sprint store folks are sometimes out of the loop on things. I'm sure a sprint service center would know exactly what you are talking about. Just go to the store though so they can set you up with a shiny new one
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I went and got it replaced its a 0003 is this good or bad I know 0004 is newer but I don't see a difference
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stevo760 said:
I went and got it replaced its a 0003 is this good or bad I know 0004 is newer but I don't see a difference
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Click to collapse
I have a 0003 and had no problems with mine at all. It's about 6 months old. It works well with all the sense 2.0 roms as well. hope this helps.
I just looked at mine and noticed the leaking light. The screen isnt coming up, yet (knock on wood). Mine is a 0003 and I have a stuck pixel (2 weeks old) I was worried about returning it because I didnt want a 0004. I heard 0004 was not as good, who knows! lol
Just to clarify a few things for some people.
I had a 0002 release date Evo. I didn't have any screen separation while some other people did. Some were bad. Like complete separation of the screen from the body itself. You could pull the screen off. That was obviously a defect. In dark environments I had "light leakage" from the bottom like in the Engadget picture. Not noticeable in the light.
I got my phone replaced for free cause I hosed my RSA keys. Now I am on 0003. It didn't have any heat spots on the screen and it didn't have any screen separation.
The differences was a brighter screen and a lower volume speaker (guess they got tired of blown speakers). As for the differences between the 0002 and 0003 for flashing purposes, there wasn't much. The differences are between 0002/0003 and 0004 due to the camera among other things.
Related
Well I am taking back my white evo for the 2nd time now for the screen lifting and the back cover not really fitting right. They are going to let me go through all of them and find a solid one... think I will be getting the black one cuz all the white one have been built ****ty... my question is what hardware version should I get... they have a 0001 but I don't know if that is the old ****ty display? What version is easier to root...0001 0002 0003 0004? What is the deference between the 4...
Thanks
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swaser18t said:
Well I am taking back my white evo for the 2nd time now for the screen lifting and the back cover not really fitting right. They are going to let me go through all of them and find a solid one... think I will be getting the black one cuz all the white one have been built ****ty... my question is what hardware version should I get... they have a 0001 but I don't know if that is the old ****ty display? What version is easier to root...0001 0002 0003 0004? What is the deference between the 4...
Thanks
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Click to collapse
I mean i cant say i have the best but i have had no problems launch day evo 0002, easy root too
Does it have the Epson display?
iitreatedii said:
I mean i cant say i have the best but i have had no problems launch day evo 0002, easy root too
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Click to collapse
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ive never even heard of a 0001, might be a pre release developer version
0004 will probably come with a 2.02 hboot which may cause some problems and you cant use some custom rom cameras
i have a 0003 evo and ive never had a single problem with it, 0002's are also pretty stable
Well I guess I'm not 100% its a 0001. I was told and read somewhere that on the box there was a 001,002,003,or a 004. But now after looking at my box it has a 003 but phone says hardware version 0004.
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i would say best overall would be 003, 0002 aint bad either, 0004 bad for rooting, 0001 if it exists, idk, anyway i have a novatek i believe
swaser18t said:
Well I guess I'm not 100% its a 0001. I was told and read somewhere that on the box there was a 001,002,003,or a 004. But now after looking at my box it has a 003 but phone says hardware version 0004.
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sounds like a box with a refurb in it
the only place i could find a number simiilar to that was above the sku on my box, and it said 001, but mine is and always has been 003
envoykrawkwarrior7 said:
sounds like a box with a refurb in it
the only place i could find a number simiilar to that was above the sku on my box, and it said 001, but mine is and always has been 003
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Click to collapse
yeah it has to be bc i have a launch day evo and its 0002 novatek
I have a 003 and i havent had one problem. Dont know much about the other versions except on the 004 the buttons are a little off ( volume are higher then mine )
sent from the phone that is EVO
Do the 0002's have the nova screen? And are those the ones that are capped at 30 fps? Damn not sure which one to get... one thing is for sure no more white one both have been just built badly
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swaser18t said:
Do the 0002's have the nova screen? And are those the ones that are capped at 30 fps? Damn not sure which one to get... one thing is for sure no more white one both have been just built badly
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No offense, i think you have to research a little more lol, first with the 0001 and then the novatek 30 fps, the 30 fps was built into the stock kernal from htc, this is now fixed with the latest updates...both screens have 60 fps, well almost...
swaser18t said:
And are those the ones that are capped at 30 fps? Sent from my PC36100 using XDA App
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No more FPS cap, HTC removed it awhile ago.
well good luck i am on my 7th evo yes 7th i started from launch day june 4th got it from radio shack ever sense then i have had problems on the nova screens its more separation problems and on the epson itsa more dead pixel i have a epson 004 build now it have 1 dead pixel and i am having separation problems to i have never fault a screen that is even on the evo besides at the sprint store they all have rough edges like the bottom would be set higher then the top its not just me 7 evos and now im waiting for the damn library to open up so i can print this damn forum out and copy my id asurion is making me do this bull **** now but if this next evo is the same way then be looking in the sky for it because im ready to throw it across the world lol i love the epic build but not as customizable i have both
So I should just get a 0004? And wait to root till I see better results on the 0004?
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swaser18t said:
So I should just get a 0004? And wait to root till I see better results on the 0004?
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Click to collapse
if your not looking to root, get an 004, if your looking to root, get a 0002 or 0003 simple as that its your choice
My Evo has been acting up lately. It randomly reboots at least 10-20 times a day. I thought it was probably an app causing the reboots so I wiped my phone and still does this. It especially doesn't like to stay on with the Navi on. It started on Myns RLS 4 and after flashing Fresh 3.5 and still does this. I've tried flashing different kernels from stock to Netarchys to kings to ziggys to alleviate this issue. I've even resorted to flashing the stock rom and kernel combo but no go. HW version 0002, latest radios, latest PRI, running Fresh 3.5, with Nets 4.19 CFS nohavs. Anybody running similar combos with the same problems please let me know what I could do to fix this issue other than to unroot and go to Sprint for a new Evo.
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thirdlane said:
My Evo has been acting up lately. It randomly reboots at least 10-20 times a day. I thought it was probably an app causing the reboots so I wiped my phone and still does this. It especially doesn't like to stay on with the Navi on. It started on Myns RLS 4 and after flashing Fresh 3.5 and still does this. I've tried flashing different kernels from stock to Netarchys to kings to ziggys to alleviate this issue. I've even resorted to flashing the stock rom and kernel combo but no go. HW version 0002, latest radios, latest PRI, running Fresh 3.5, with Nets 4.19 CFS nohavs. Anybody running similar combos with the same problems please let me know what I could do to fix this issue other than to unroot and go to Sprint for a new Evo.
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Click to collapse
No fix because its a hardware problem unrest install a ruu and return it.
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Yep, get it back to "normal" and take it in. Mine was in the same boat, it wouldn't reboot if I just let the phone sit there but once I launched the browser or navigation it would just reboot. Then it started boot looping. Maddening. Sprint was cool and seems like most haven't had issues returning / receiving with this issue.
I was hoping it was a software issue. I've had this phone since launch day and has been rooted since I got it. No problems until a couple of days ago. Looks like I'm going to have to unroot and return to stock so I can try to get another Evo from Sprint. I hope Sprint doesn't try to jerk me. Thanks guys
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thirdlane said:
I was hoping it was a software issue. I've had this phone since launch day and has been rooted since I got it. No problems until a couple of days ago. Looks like I'm going to have to unroot and return to stock so I can try to get another Evo from Sprint. I hope Sprint doesn't try to jerk me. Thanks guys
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They jerked me . But I proved it in front of them.
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novanosis85 said:
They jerked me . But I proved it in front of them.
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How'd you do that. Only problem I'm foreseeing is replicating the reboots. It hasn't randomly rebooted as of 11 am today. I made sure to talked to Sprint tech support so they can document my problem. As soon as I get home I'm unrooting and going to stock. Tech Guy told me Sprint repair center should just swap my phone the same day
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thirdlane said:
How'd you do that. Only problem I'm foreseeing is replicating the reboots. It hasn't randomly rebooted as of 11 am today. I made sure to talked to Sprint tech support so they can document my problem. As soon as I get home I'm unrooting and going to stock. Tech Guy told me Sprint repair center should just swap my phone the same day
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Click to collapse
I took about 10 minutes of gaming and gps.
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novanosis85 said:
They jerked me . But I proved it in front of them.
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HAH one guy tried to get me out of there, I left my phone there for 2 hours and they couldn't get it to reboot. They gave me a new battery and said that was the problem. LOL I got it to reboot in two minutes in front of him. Suffice to say that was that. Be polite but firm.
SWYPED from my SUPASONIC
OK. I appreciate your help guys. Surprisingly my phone hasn't done a single reboot since I posted my question. Funny
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So finally after taking my phone to a 3rd party repair center, raising hell with Sprint, and taking it to a corporate store I got my new Evo. First store I took it to were no help. Told me my phone had liquid damage without even opening my phone, I never dropped it in water or exposed it to water. Called Sprint and customer service was no help, call got escalated to customer priority service next day and they told me to take it into a corporate store. Tech reset my phone and my phone still randomly rebooted in the Store so they had to give me a replacement phone. New phone was a version 0003 and had the radio and rom that shipped on launch date. Rooted my phone and installed Flipz's rom with net's kernel immediately after getting home. Problem free since. I noticed that new phone uses a different panel. Screen seem to look more natural in terms of color. Previous Evo had a screen that was unusually bright and had light leakage around the capacitive buttons. Battery life is fantastic for some reason because I was running the exact same setup previously and I was getting around 9-12 hours on a full charge. I'm getting between 12-17 hours between charges in the past 5 days I've had this replacement phone.
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So a few times a day my phone will start bugging out, vibrating and the same menu that would pop up if you pressed the menu button would come up. I find it pretty weird, I can't reproduce it but it comes and goes.
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Same with me.
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This kinda sucks because I have a feeling it's a hardware issue, I'm over my 14 days and I'm scared that I might get a phone with LOS. Damn I thought I almost got away with a problem free epic.......
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Same is happening to me, I made a thread about it and no help, might be a hardware issue.
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tonight mine freaked out a little bit but not exactly the same as yours. My phone appeared to freeze up for a few seconds and then anytime I pressed any of the capacitive buttons the voice talk app would say "what would you like to do?" I had to reboot it to get it to stop.
Krnla said:
Same is happening to me, I made a thread about it and no help, might be a hardware issue.
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I Google's it a bit and it looks like others have this issue as well. It used to only happen once a day but lately it's more often. Issue seems to be getting worse. I know for sure tho when I bring it to sprint it won't happen at all and I'll have to argue with them.
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sorry for ressurecting an old thread. but anyone with a fix for this? i swear this hasnt happened untill like my 15th day lol..
someone help!
Im having the same problem.. But I can watch my menu open and close on its own. I cant figure it out to save my life. I got this oct 15th its now nov 4 th.. If I go to our sprint store & get a hassle, someone will be eatin this phone..
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Well front desk girl almost ate this phone.... I felt kinda bad abt it afterwards.. Repair guy stayed behind the glass window... So after some pressure, they decided it was a hardware issue with the touch screen, an replaced the phone.
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Yea, I get this issue every now and then. Some of the ROMs give me less frequency, but it always seems to happen again.
jmcghee1973 said:
Well front desk girl almost ate this phone.... I felt kinda bad abt it afterwards.. Repair guy stayed behind the glass window... So after some pressure, they decided it was a hardware issue with the touch screen, an replaced the phone.
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Click to collapse
congrats on getting a replacement. unfortunately, im outside my 14- and 30-day period so i suppose im stuck with this issue
anyone with any more info on this? Mine starting doing this recently.
Factory Reset was a no fix.
This started happen to me too, my home button gets "stuck" when i press the power it would take a screen shot. I hope its not a hardware issue, i really baby my phone. I am calk rom 2.0. Also i belive samsungs warrenty should cover it for free.
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ranchosteve said:
This started happen to me too, my home button gets "stuck" when i press the power it would take a screen shot. I hope its not a hardware issue, i really baby my phone. I am calk rom 2.0. Also i belive samsungs warrenty should cover it for free.
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Damn, that doesn't sound right. I wouldn't wait if it happens anymore. If you don't have insurance, will they charge the $100 deductible?
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I just got a used Epic Touch 4g from Cowboom. Today is the first day using it and I really like it. However I am having some weird issues. While the phone is on and I am either in a browser (Dolphin, Stock) or an app the 4 capacitve buttons will light up automatically. Then sometimes after they light up at the bottom of the screen the Options menu will show up. When this happens the phone haptic feed back goes off.
Anyone know what is going on and possibly a solution before returning? I really don't want to return this phone.
I'm having the exact same issue. It started doing this since I installed the "official" ICS. I didn't have this issue with GB. I have not gone back to GB since I really like ICS...
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Mine does it all the time being that I never have good signal here in Tallahassee
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Same here I noticed this randomly since I have been on Official ICS.
Has this phone been out for over a year? Since I bought it used I don't know if there is any manufacturer's warranty left on it. I didn't purchase insurance.
I had the same issue for months but only when cell service was crappy. They replaced the screen at the Sprint store and it never happened again.
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I had something similar going on. I called Sprint a few times and ended up going into one of the stores with a service center. I left it for about 45 minutes and the guy said the cable that connects the front capacitive buttons had come loose. I haven't had any issues like this in two months, simple fix. Also, I had an ICS rom on the device prior to the official release and the guy didn't say a thing.
Good luck.
Kyle
How long has this phone been out? Is there a one year manufacturers warranty? I may need to see if I can take advantage of that since I didn't purchase insurance.
this is a known issue, if you search the forum you'll find lots of examples of it, most have just taken it to sprint, even w/o insurance they probably fix it/swap it out for the $35 as this seems to be a common problem
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I thought this was a common problem with AOSP builds.
It only happens to me when I lose signal.
But this is a hardware problem?
DonutGrunt said:
I thought this was a common problem with AOSP builds.
It only happens to me when I lose signal.
But this is a hardware problem?
Click to expand...
Click to collapse
Yeah this is the first time I heard about it being a hardware (screen) issue too. I never had it happen across all GB ROMs, and just about every leaked ICS build. I didn't experience it until I flashed CM9.
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Dchibro said:
Yeah this is the first time I heard about it being a hardware (screen) issue too. I never had it happen across all GB ROMs, and just about every leaked ICS build. I didn't experience it until I flashed CM9.
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the button lockup is common in ics, the menu presses are the hw issue....
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cp320703 said:
the button lockup is common in ics, the menu presses are the hw issue....
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Click to collapse
I haven't experienced any button lockups, only phantom menu button spam when I hit a extremely low signal. This only happened to me in the 10 months I've owned this phone, after flashing CM9.
I've noticed this when plugged into a car charger and using navigation in spotty service areas. I always thought it was a heat/capacitance issue.
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Has any one else have this problem..
My volume down button gets stuck into the frame, (must press the button down then up forward into the screen) its really not that big a deal ,Though am just curious of your opinion.
Tomorrow thinking of exchange since am in the 14-day return period.
This might proceed to get worse or what do you think?
I understand dirt can build up and this may cause an issue.
well.. thanks. anyone else with this similar experience?
Hey guys quick question. I bought my HTC One from a "premium retailer" at BJS was wandering if anyone knows if i call verizon customer support if they would send me a new one? Currently its too late to call them,
aswell.. an official verizon store said (when i went earlier) they cannot exchange for it is a different retailer.
experiences?
digitalbot said:
Hey guys quick question. I bought my HTC One from a "premium retailer" at BJS was wandering if anyone knows if i call verizon customer support if they would send me a new one? Currently its too late to call them,
aswell.. an official verizon store said (when i went earlier) they cannot exchange for it is a different retailer.
experiences?
Click to expand...
Click to collapse
as long as you pay for the insurance/ warranty package it won't matter.
I have the warranty 'will give them a call early this morning.
Thank you
So i called verizon this morning amd they weren't' able to send me a replacement, I ended up going to the store and they replaced it with no pleasure at all saying nothing was wrong with it
Anyways i got my new set and before i set it up i checked it carefully and what i saw was uptop there was a much longer gap which ive seen on these fourms and thats pretty normal, was more concerned on the volume button.
Anyhow since i got the replacement it seems more slow and jittery (owell) and now ive noticed .. if you would check the pic.. anyone else have this? its hidden light bleed can only see on a deep slant
doubt my last device had this issue but curious how common this hidden error is.
EDIT:: feel like i got the prototype
this screen issue was bothering me and now they are sending me another
cool
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I have had the issue with the light bleed in all 4 Ones I've had. I also had it on my DNA.
Sent from my HTC One
Same light bleed on mine
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hopefully this next one will be to my liking, if its worse then the new or (refurbished) as they said it might be, ill stick with the one i am using now, thats possible right?
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I work at a premium and if you have an issue with your phone we swap it out and we get our money back from where we get our phones. we get our phones from hundreds of different online retailers including Verizon direct. the faster we get rid of our phones the better and there is a period where we can return it and get a refund. depending on the vendor there is different time periods we even mark them from the date we get them and that's what we sell first. This phone has not been out that long and that retailer blows for giving you an issue 4g would never do that. Returning is all together is another issue restocking fees apply even at Verizon direct.
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they had none in stock so they are sending me one through mail, idk if its straight from official verizion or what but they say it may be used or new (depending on stock)
i went to some other premium retailer in another town ,(hoboken) had such great service
seems the more legit looking the place is ,the better.
nice people thanks guys!!!
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I've seen some sort of light bleed on all htc LCD screens. Good luck finding one that doesn't.
first one didnt have that, well will find out tomorrow
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digitalbot said:
first one didnt have that, well will find out tomorrow
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Click to expand...
Click to collapse
you actually check all your phones for light bleed? You will never be happy with your electronics then.
why you gettin at me? im very happy with electronics and this device im on specifically. if the new one turns out to be less attractive im sending it back and will live with what i got. no problem here...
dont you think that pic is great too? for other people who pass by and can check their device? many wouldnt ever notice it.
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digitalbot said:
why you gettin at me? im very happy with electronics and this device im on specifically. if the new one turns out to be less attractive im sending it back and will live with what i got. no problem here...
dont you think that pic is great too? for other people who pass by and can check their device? many wouldnt ever notice it.
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Click to collapse
I think his point is people who look for silly imperfections are pessimists and will only look at half empty scenarios. Nothing is perfect.
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cstrife999 said:
I think his point is people who look for silly imperfections are pessimists and will only look at half empty scenarios. Nothing is perfect.
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Click to collapse
exactly. Imagine if people could swap out their cars for any perceived flaws. These things are made in a factory run through an assembly line. Some variance is considered normal. There is no such thing as a perfect electronic device.
See the usb off centered thread...
first phone volume rocker wasn't working which is an understandble replacement..
and you bashing my thread , well you have your opinion and i type agree to an extent but for people thinking of buying the phone (in any scenario) would know what to expect.
this is what forums are about, complete knowledge and growing, its good to know the known flaws
ill post up tomorrow will see if this next phone has this hidden light bleed,
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digitalbot said:
first phone volume rocker wasn't working which is an understandble replacement..
and you bashing my thread , well you have your opinion and i type agree to an extent but for people thinking of buying the phone (in any scenario) would know what to expect.
this is what forums are about, complete knowledge and growing, its good to know the known flaws
ill post up tomorrow will see if this next phone has this hidden light bleed,
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Click to expand...
Click to collapse
have you thought about calling HTC for a repair?
noway
sending anything in for repair
well ive received the replacement and although everything seems fine like there is no bleed anywhere, but has more gap upto'
seems in good condition, only complain would be that the power button set
is actually flush with the board
pros on replacement : louder/fuller sound -no Ii ght bleed, scrren seems more vivid/pronounced.
cons on replacement - power button and its refurbished phone
pros on original device, reliable
cons on original device, light bleed, alliuminum on left side isnt sunck in
conclusion , not exchanging keeping what i have
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