[Q] "The process com.android.phone has stopped unexpectedly" error [resolved] - EVO 4G Q&A, Help & Troubleshooting

[Q] "The process com.android.phone has stopped unexpectedly" error [resolved]
Forgive me if I've posted this on the wrong board, but I'd a bit anxious about this.
I've rooted my phone using Unrevoked 3 and haven't done much else aside from install a couple root-only apps like Wireless Tether, Root Explorer, etc. I also removed most of the Sprint bloatware. I'm still on the stock rom, etc, etc.
I can make/receive calls just fine, but I tried calling *2 today to try and figure out the problem I've posted another thread about and that error message popped up. I restored to my backup I made earlier today before I installed a couple other apps and nothing's changed. It's only when I try calling *2. Any ideas?
EDIT: Upon more attempts at calls, I've realized I cannot call any sprint services.

Let me get this straight. You are new to Android/rooting, and just pretty much arbitrarily started deleting what you thought was Sprint bloatware from your phone.
I would suggest you backup your data, and flash something like Sprint Lovers ROM, and see if everything works. If everything works then leave your phone alone until you have a better grasp as to what you are doing. Because it sounds like you deleted something that you should not have, and now the phone is getting wonky.
Sent from my PC36100 using Tapatalk

Try putting Sprintzone back.

chris66 said:
Try putting Sprintzone back.
Click to expand...
Click to collapse
Fixed it, thank you very much for the suggestion.
And yeah kfmq, damn me for deleting sprint nascar.apk

I'm having the same problem yet I never deleted anything. I'm using Kings Ultra it was working perfectly one moment then I wake up the next morning and I can't make calls. Any suggestions please.

xStriderx said:
I'm having the same problem yet I never deleted anything. I'm using Kings Ultra it was working perfectly one moment then I wake up the next morning and I can't make calls. Any suggestions please.
Click to expand...
Click to collapse
It may have been something you installed, that's the only thing I can think of. I hope you made a backup when your phone was working fine, because I'd recommend restoring to that. Otherwise I guess just flash a fresh copy of the rom and hopefully that fixes it.

Related

Serious BUG, i'm coming to XDA for help or guidance

My issue involves the phone not accepting incoming calls.
CLIFFS:
Roughly 1/3 calls are affected, ive tried various kernals, radios, and roms. What else can i try (short of getting a refurb)?
This has only been an issue for the last 2 or 3 weeks, for months before that i never experienced this at all.
DETAILS:
It is very sporadic but happens quite frequently.
Sometimes i will see an incoming call, hear the ringer, then when i click "Accept" it appears to be connected, but i hear dead silence. Then about 10 seconds later the call is ended. It may happen a few times in a row, and it also may not happen. I never have any issues dialing out though.
when im saying "hello? hello?" and hearing nothing ... if i hit the "End Call" button there is a split second i can hear the audio from the other party before the phone hangs up
I know the people calling me, and sometimes it is people who don't call regularly. They wouldn't play games like prank call me.
I have confirmed i am having this issue with at least these ROM's:
SkyRaider 3.2
SkyRaider 3.3
SkyRaider 3.3.1
SkyRaider 3.3.2
virtuous 2.7 + custom kernal
virtuous 2.7 + stock kernal
Have tried the following Kernals:
KK #5
Stock HTC Kernal .15
Stock HTC Kernal .17
Have tried the following radios:
2.07.00.07.16
2.15.00.07.28
2.15.00.09.01
2.05.00.06.11
Does anyone have any suggestions on what else i can try?? I am so in love with my phone, but this is hurting my business and must be resolved.
Has anyone even heard of an issue like this? I dont even know what to search for
Thank you so much if you can help.
This could be a hardware.issue if it persists across still these combinations. Just a thought. You might want to un root it then take it to verizon to ruin done diagnostics...
Sent from my ADR6300 using XDA App
Is that something they do on the spot? Or do they have to take my phone away?
Also if it came down to having to have the phone replaced, are there any known ways of ensuring i receive a new unit?
Thank you.
Im really upset over this because i love my phone so much If it were a problem with BT or something else i may just ignore it, but to not be able to receive calls?? LOL
Try doing a RUU back to stock, and see if your problems are fixed after a factory reset.
Have you tried updating the PRL?
AndrewGL said:
Try doing a RUU back to stock, and see if your problems are fixed after a factory reset.
Click to expand...
Click to collapse
So dont do a factory reset now? Go back to stock 2.2 first, then factory reset?
WoZZeR999 said:
Have you tried updating the PRL?
Click to expand...
Click to collapse
No, im assuming i can find out how to do this with a quick search .. unless you have a moment to explain?
Thank you so much.
FYI, today i got the issue using another radio, will update original post
rsarno said:
So dont do a factory reset now? Go back to stock 2.2 first, then factory reset?
Yes
No, im assuming i can find out how to do this with a quick search .. unless you have a moment to explain?
Thank you so much.
FYI, today i got the issue using another radio, will update original post
Click to expand...
Click to collapse
*228 option 2 this will reprogram and restart your phone.
ramcharger1979 said:
*228 option 2 this will reprogram and restart your phone.
Click to expand...
Click to collapse
Thank you. I did it, and went from 51920 to 52011
I wonder if this will have any affect
Just an update on this, since changing my PRL i have not yet had the issue happen again!!
I only received like 5 calls, but i usually always get it 1/3 typically
Ill update if anything changes, but thanks so much!!
The PRL did not work afterall.
What are my next steps? If i take my phone to VZW can they run some sort of test on the spot? or will they want to send it away?
Or should i dial 611 and make a stink until they send me a new phone?
I dont know what to do
rsarno said:
The PRL did not work afterall.
What are my next steps? If i take my phone to VZW can they run some sort of test on the spot? or will they want to send it away?
Or should i dial 611 and make a stink until they send me a new phone?
I dont know what to do
Click to expand...
Click to collapse
Un root it first then take it back to stock. Lots of info out there about how to do that. Then take it back to verizon store. Be sure to s-on the phone...
Sent from my ADR6300 using XDA App
Yep thats what its looking like
I downloaded the RUU and flashed it, but there was an error saying "Bad" and abandoned. Any idea where i can find a confirmed copy?
I then tried flashing the earliest backup i had from Recovery, it appears to be from just before i rooted.
Im going to see if i have the issue on this rom.
If i do, i will go S-On and they will see me in the store
what pisses me off most is i cant replicate it to do testing!!
Im sitting here literally calling myself over and over, to see if it connects lol
ok then, I had issues too with my network, and doing *228 was not good enough for some reason soooo do this.
Do a RUU by following the directions in this thread, and by using the file provided there.
http://www.incredibleforum.com/foru...-how-get-back-complete-stock-s-off-2-2-a.html
Then once you have gotten through the set up of your stock 2.2 incredible, Factory reset (pick the option that wipes the most data). When you turn back on your phone, it will ask you to activate it, like you just got a new phone. That has been fixing a lot of peoples weird problems lately.
AndrewGL said:
ok then, I had issues too with my network, and doing *228 was not good enough for some reason soooo do this.
Do a RUU by following the directions in this thread, and by using the file provided there.
http://www.incredibleforum.com/foru...-how-get-back-complete-stock-s-off-2-2-a.html
Then once you have gotten through the set up of your stock 2.2 incredible, Factory reset (pick the option that wipes the most data). When you turn back on your phone, it will ask you to activate it, like you just got a new phone. That has been fixing a lot of peoples weird problems lately.
Click to expand...
Click to collapse
So you unrooted, flashed 2.2, factory reset, then re-rooted?
Only way to get a new unit is to go in the store and freak out cuz you lost it and you need a phone NOW! They can call asurion for you and get what's called an emergency replacement or something like that. Just tell them you have buisness the next day and it's out of state. But the downside is you will get a Incredible with a SLCD screen and not your original AMOLED. But aleast it's new
Sent from my ADR6300 using XDA App
Okay i fooled a lot and it hasnt happened yet (i have my toes crossed)
Here is what i did:
First, i flashed back to my very first backup right after root. So i went back to stock, but still had root.
Next i did a factory reset, wiped all data
Next i flashed SkyRaider3.3.2, newest radio, and manually reinstalled all apps and settings
so far its been 24hrs and i haven't had the issue!!
going on 4 days without an issue, thanks everyone for the help and advice

[Q] How do I get data back on my Evo?

Here's what happened:
Called Sprint because I was unable to send out SMS although I was able to receive. I was on the device at the time of the call and I asked the rep if she wanted to call me on another phone. She said that what she had to do didn't involve me being on a different line. I found it kind of weird but I figured she knew what she was talking about.
She tells me that she's done doing what she was doing and that I had to reboot my phone. I disconnect the call reboot my phone and test out the SMS. It works but now my data doesn't work at all. I'm using Cyanogen RC1 and I see no 1X or 3G at the top. I can s/r calls as well as s/r sms.
I called again and the guy knew I was using Cyanogen's ROM (I guess they have a way to do that now). He tried basic troubleshooting but we couldn't fix it. How do I fix this? I remember seeing a website link in a thread a while back that contained all the different PRL versions available for download in a .zip file that we could flash in recovery. Does anyone have the website?
I tried rebooting. Should I do a nandroid restore? I have a feeling it's network related so I don't know if that will fix the issue.
Have you tried flashing a sense or stock rom and see if you get text messages there. Worth a shot. If not give your nandroid a shot or even a full wipe install.
I'm going to a nandroid restore right now. I already backed up all my apps and stuff.
gqstatus0685 said:
I'm going to a nandroid restore right now. I already backed up all my apps and stuff.
Click to expand...
Click to collapse
Good luck!
No luck. I'm on the phone with Sprint right now and all of the reps I speak to are lost. I know it's a network issue and something not being enabled on their side.
Ok I got off the phone with them and still haven't resolved my issue. They are claiming they can't help me because my phone is rooted. They wanted me to press ##3282 commands but Cyanogen doesn't have those functions built in.
This mess all started off with a texting problem. The thing that baffles me is that SMS has nothing to do with data.
gqstatus0685 said:
Ok I got off the phone with them and still haven't resolved my issue. They are claiming they can't help me because my phone is rooted. They wanted me to press ##3282 commands but Cyanogen doesn't have those functions built in.
This mess all started off with a texting problem. The thing that baffles me is that SMS has nothing to do with data.
Click to expand...
Click to collapse
Switch to a stock sense rom and call back.
bizdady said:
Switch to a stock sense rom and call back.
Click to expand...
Click to collapse
Yup, that was my idea.
I'm still a bit taken back at the fact they knew which rom you were using.
Yeah man the guy was like " I'm looking at your account and I was checking what version you were using and it says Fresh". I told him that it was what I was using before but I'm using Cyanogen now.
They somehow know what version. I think they somehow send a signal to your device so it can send back the info that's in the about section. I thought it was pretty cool. He kept stressing that my warranty was void.

[Q] Okay I give up.. Text Message problem..

First let me apologize for making this longer then maybe need be. However I want to make sure I point out everything that I think matters. Okay here it goes...
I cannot receive text messages. I can send them, however. Now, I run Cyan, the newest version (6.1 Stable). I have the newest everything.. Radios, Wimax, I mean everything. If I use Nandroid and revert it back to a state a week ago, my texts still will not work, even though it was working at that point in time I made the back-up. I mean I've uninstalled, re-installed, re-applied, re-flashed, re-EVERYTHING and nothing works. The internet, phone calls, any other software, works perfectly fine. I just cannot receive texts and I hope someone can help me out. Even if you think it may not work, I will try it. I thank anyway willing to read this, and trust me I'll check this all the time to see if anyone has a suggestion.
Are you using the stock messaging app? Or are you using something like Handcent? How are you trouble shooting this, are you sending yourself text messages and they aren't coming through? Have you posted on the Cyan thread to see if there are similar problems?
I am not sure what it is or what it could be. are you checking the stock message app and making sure they are there and just not showing up in a 3rd party messaging app?
slugbug2010 said:
Are you using the stock messaging app? Or are you using something like Handcent? How are you trouble shooting this, are you sending yourself text messages and they aren't coming through? Have you posted on the Cyan thread to see if there are similar problems?
I am not sure what it is or what it could be. are you checking the stock message app and making sure they are there and just not showing up in a 3rd party messaging app?
Click to expand...
Click to collapse
I am using both. Well first I tried Handcent (since that's what I had installed), but then when I flashed to a brand new ROM, all I had was stock, and that still didn't work. Also yes I checked their forums and kids had problems with texting, but unlike mine. Also they had different phones. Anywho, I am testing this with 3 of my friends, and sending myself (if I think I'm doing something different) with AIM or my mother's phone. I don't know man, I just, don't, know. It's really irritating me though. Thank you though for reading all that and trying to help, it is a mystery.
Cogentjin said:
First let me apologize for making this longer then maybe need be. However I want to make sure I point out everything that I think matters. Okay here it goes...
I cannot receive text messages. I can send them, however. Now, I run Cyan, the newest version (6.1 Stable). I have the newest everything.. Radios, Wimax, I mean everything. If I use Nandroid and revert it back to a state a week ago, my texts still will not work, even though it was working at that point in time I made the back-up. I mean I've uninstalled, re-installed, re-applied, re-flashed, re-EVERYTHING and nothing works. The internet, phone calls, any other software, works perfectly fine. I just cannot receive texts and I hope someone can help me out. Even if you think it may not work, I will try it. I thank anyway willing to read this, and trust me I'll check this all the time to see if anyone has a suggestion.
Click to expand...
Click to collapse
Go back into recovery, wipe the cache and dalvik at least twice each and reboot. After you've rebooted, update your profile in the settings menu. That *should* help you out.
Sent from my EVO 4G using the Tapatalk Pro App.
dougjamal said:
Go back into recovery, wipe the cache and dalvik at least twice each and reboot. After you've rebooted, update your profile in the settings menu. That *should* help you out.
Sent from my EVO 4G using the Tapatalk Pro App.
Click to expand...
Click to collapse
Hey buddy, I wiped the cache about 5 times in a row, (Juuuust incase, also the dalvik) I've now tried switching back to older radios and older everything. But I can't seem to install ANY sense roms for some reason now. What the heck is going on all of a sudden? Like Fresh, Ava, Re-Engineer, and nothing.
Also, I went here..
http://forum.xda-developers.com/showthread.php?t=791019
But when my phone boots up, it'll check the .Zip, stop half way, and restart in an endless loop.. So it's like I'm stuck on Cyanogen, and my texts won't come in. I don't know I'm sure everyone is thinking the same thing I am, which is I'm crap out of luck.
Hey there, I fixed my problem, and the only reason I am responding is to not waste anyone else's time, and who knows maybe someone else eventually will have this problem.
Anyway, I'm not sure what exactly fixed it, but I went into recovery, deleted every single thing I could delete, Hell, I even deleted the sdcard stuff (I'd imagine it makes no difference, but I was desperate). I installed the "Ava" rom and for some reason when I deleted and formatted Everything, "AVA" was actually able to boot up, the moment I went through the steps with Sense, it asked me to log in, and I did. A couple seconds later, I heard "Dling, dling, dling, dling, dling.." for a straight minute. Then all at once I had my 68 messages. ...Which makes me wonder, where the F were they before they got to my phone? Just floating around in the air? Like did the text message float to my phone when I was on Cyanogen and say, "Nope, nevermind." and float back away only to return when I put AVA on? ...Phew.. Sorry, just relieved. Thanks everyone who tried helping, I appreciate it!
Simple answer to what happened:
Sometimes EPST updates the radio's profile and PRL and all that in the background. Since CM doesn't have EPST, it can't do that, and after a while it "expires". You basically just have to flash a Sense ROM and it'll fix it.
Now, as for your "unable to boot" problem, that's due to the new radio version not being compatible with older HTC kernels. Only AOSP and 3.70-based kernels can boot with the latest radio.
Ta-da!
drmacinyasha said:
Simple answer to what happened:
Sometimes EPST updates the radio's profile and PRL and all that in the background. Since CM doesn't have EPST, it can't do that, and after a while it "expires". You basically just have to flash a Sense ROM and it'll fix it.
Now, as for your "unable to boot" problem, that's due to the new radio version not being compatible with older HTC kernels. Only AOSP and 3.70-based kernels can boot with the latest radio.
Ta-da!
Click to expand...
Click to collapse
No kidding? That's amazing, you're the champ. Thank you for the explaination, it makes perfect sense. I'm not to um, cell phone savvy yet so this is new to me. However now I know to always keep a Sense ROM on my sdcard just for that sake alone. Thanks again man.

[Q] phone dialer keeps coming up on its own...

hey guys.
what could cause the phone/dialer to open up on its own?
for example, when I install a new app and lookout scans it, the dialer opens. every once in a while for no reason, the dialer opens. when the phone first boots up, the dialer opens.
this used to happen before with an earlier rom I had and I don't remember how/what fixed it.
any ideas where to start looking?
Max_Pain said:
hey guys.
what could cause the phone/dialer to open up on its own?
for example, when I install a new app and lookout scans it, the dialer opens. every once in a while for no reason, the dialer opens. when the phone first boots up, the dialer opens.
this used to happen before with an earlier rom I had and I don't remember how/what fixed it.
any ideas where to start looking?
Click to expand...
Click to collapse
Making my helpful rounds . Try getting rid of lookout first. I'm willing to bet you its the culprit.
~ d3rk
i've had Lookout since last year and this was not happening. i'm 100% its something to do with an apk...maybe even the phone .apk itself as i changed it out with a custom one made by JsChiSurf...
i'll look into it when I get a chance. in the meantime, any other suggestions welcome!
Max_Pain said:
i've had Lookout since last year and this was not happening. i'm 100% its something to do with an apk...maybe even the phone .apk itself as i changed it out with a custom one made by JsChiSurf...
i'll look into it when I get a chance. in the meantime, any other suggestions welcome!
Click to expand...
Click to collapse
Ahhh gotcha. You're using a custom phone apk mod? Did it start after you started using it?
~ d3rk
no progress so far guys.
first I uninstalled LookOut and continued using my custom .apk. there was no change. the phone dialer kept coming up on its own. mostly when a new program is installed.
so then I removed the phone.apk and htcdialer.apk files and replaced them with the stock rom files. also left LookOut uninstalled. the original dialer would still come up when a new program was installed.
I've sinced re-installed LookOut and no change :-(
any other ideas?
i'm confident it's got to be an app or service that's running that causes it to bring up the dialer...but which one?
I can't help with the problem, but suspect something recently installed is causing this behavior.
My strategy for testing new apps is to always make a backup image first. Over the course of a week, I'll acquire a list of apps that may be of use. One evening a week, after backing up, i'll start installing these apps. Phone will get used for a few days. If no ill effects, I leave things as is, otherwise the backup gets restored, and I try to figure out what caused the issue.
You could try flashing the rom zip for the current rom ontop of itself. If anything in /system got changed, this will take care of it.
I think I narrowed it to Voicemail Notifier, which I need for voicemail notifications (I'm on metropcs)...
lets see if it doesn't happen anymore!
Sent from my PC36100 using XDA App
I am having the same problem with my EVO flashed to Mobi PCS using Voicemail Notifier. This seems to have fixed it: go to the Voice Dialer Preferences and uncheck :"Dial Voicemail"
actually you have a virus on your mobile and you have never noticed. lmao! what you need is a factory reset. then upgrade to 2.3 OTA. everything will start working again. LOL!!!!
okay, so maybe not do the OTA. lol
As a reminder. one of our Roms we use are made by people in china. I don't trust china people. They can all jump off a tall building or bridge. you know, like what they did in WW2. When they were brain washed that we were evil people. lmao. when in fact they are the evil ones. They do internet attack at us all the time. They also hire people to act like they are normal people making mods that secretly put code in our phones to monitor our communications. also, maybe to install DOS attack scripts to take down our own american based networks.
You all know I'm right. :-D
ps. I know everyone on here is laughing their ass off right now. as I am writing this. But who knows. it could be true. :-D

[Q] my Epic process problem

along with the android.process.acore issue im getting a slew of other errors. cant make any calls, cant load any contacts or messages. Im on SFR 2.1 everything was working fine earlier today, I cant think of anything I did to cause this. Im super stressed, iv searched around, people say to re-flash the phone... that makes me nervous.. what should i do? any help is much appreciated.
Sounds like data corruption. Are you journaled? Did you have an abrupt power off of the phone?
j00manji said:
along with the android.process.acore issue im getting a slew of other errors. cant make any calls, cant load any contacts or messages. Im on SFR 2.1 everything was working fine earlier today, I cant think of anything I did to cause this. Im super stressed, iv searched around, people say to re-flash the phone... that makes me nervous.. what should i do? any help is much appreciated.
Click to expand...
Click to collapse
If you have a recent nandroid backup, restore it from cwm. If not, you will need to reflash the rom.
Sent from the communications console of the NX-01 using a universal translator
no im not journaling at all, the phone has been on all day untill I recived the errors. I tried to restore my phone using CWM and now I can get to my contacts but im still having gapps crash n stuff. idk what to do, i wana go back to stock and take this damn phone to the sprint store.
j00manji said:
no im not journaling at all, the phone has been on all day untill I recived the errors. I tried to restore my phone using CWM and now I can get to my contacts but im still having gapps crash n stuff. idk what to do, i wana go back to stock and take this damn phone to the sprint store.
Click to expand...
Click to collapse
I doubt it's a hardware issue, sounds like data corruption potentially caused by lack of journaling an unstable undervolt/overclock or a combination of the two. Reflash your ROM of choice, and turn on journaling (if it's not already). It's a slight performance hit, but well worth it. Honestly the only time you'd even notice a difference is during a benchmark, these phones are plenty fast enough.
so I just re-flashed my phone... all my wonderful apps are gone.. all those high scores..everything. Im so sick of this phone.
j00manji said:
so I just re-flashed my phone... all my wonderful apps are gone.. all those high scores..everything. Im so sick of this phone.
Click to expand...
Click to collapse
You should have backed up and restored data only
Sent from my SPH-D700
j00manji said:
so I just re-flashed my phone... all my wonderful apps are gone.. all those high scores..everything. Im so sick of this phone.
Click to expand...
Click to collapse
It's your own fault. At least learn from it, utilize apps like titanium backup to backup apps and settings, make weekly NAND backups and enable journaling so it is unlikely to happen again.
I just had that happened to me about two hrs ago an don't know waht to do. It seem like my epic won't read my sd card and titanium back up and all my other apps are in there! I lost my google, facebook, clock, and almost everything force closes!!! Any help out there???
Syndicate rom frozen, over clocked via set cpu
Sent from my SPH-D700 using XDA App
Try repairing permissions from CWM.
j00manji said:
so I just re-flashed my phone... all my wonderful apps are gone.. all those high scores..everything. Im so sick of this phone.
Click to expand...
Click to collapse
Bad flashing can happen on any phone. You would have had the same problem with journaling off on any phone. You can return this phone and still flash yourself into force close hell on a different phone. You aren't using Android right, it's not the Epic.
Sent from Godot's place.

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