Related
"Luckily" only the camera doesn't work anymore, I get a black screen when the camera app is started everything else seems fine.
Will have to count in HTC's excellent customer service again when I get home, my 3rd HTC, I dropped each one they got fixed for free let's see what happens with this one...
Sent from my HTC Desire using XDA App
Are you honest when you send them for repair? Or is it a case of "this just stopped working Mr HTC!"?
Be useful to know when I suffer butterfingers...
How high did you drop it from?!
ive dropped mine twice now, once was from only my hand when i was pissed, and the second as i came out of my house and it flew out of its pouch and flipped along the drive it some speed, and it still works perfectly albeit with some nasty dints in the casing.
Dropped mine tonight on bedroom floor from about 5 feet and all is fine
Sent from my HTC Desire using XDA App
6 feet drop onto smooth concrete... one pokemark on one corner and a line on one side.
still works great~
haha
I'm completely honest, with my Touch HD I dropped it in the shower, they first said it would be €75 but when I got it back there was a €0 invoice with it.
I dropped my desire from my hand, I dropped it before on wood floors but this was on the pavement, I'm gonna ask for a replacement backside too as the camera lens is all scratched up.
Sent from my HTC Desire using XDA App
Just got back and contacted HTC, they're picking up the phone tomorrow.
In the mean time I upgraded to FroYo (really liking it), also did a hard reset and the camera started working again but the flash is still kaput (even through the adb shell) I also asked for a new back cover as the lens is scratched.
Will post an update when my precious is fixed
dropped mine last week when driving at ~35km/h on my bike. it fell on its screen, skidded 10 metres on asphalt...and still everything works. it now has some heavy scratches on the casing though. luckily i had a screen protection applied, so the screen is still looking flawless.
built like a tank
HugoTouchHD said:
Just got back and contacted HTC, they're picking up the phone tomorrow.
In the mean time I upgraded to FroYo (really liking it), also did a hard reset and the camera started working again but the flash is still kaput (even through the adb shell) I also asked for a new back cover as the lens is scratched.
Will post an update when my precious is fixed
Click to expand...
Click to collapse
How do you go about contacting HTC? Phone or email? Do you just say, I dropped my phone and x isn't working?
How long do they take to get back to you?
porsch1909 said:
How do you go about contacting HTC? Phone or email? Do you just say, I dropped my phone and x isn't working?
How long do they take to get back to you?
Click to expand...
Click to collapse
I called them, just selected the language and had to stay on hold for about 2min (without music ) before speaking to someone:
http://www.htc.com/www/CA_Hotline.aspx
And yes, just told them I dropped it and the flash is not working, the guy asked if I tried resetting and then started a repair ticket. Via my phone number he saw that I had called before and verified my address etc.
I have now received a confirmation from the courier of the address and pickup time tomorrow and a form from HTC to add to the package.
The guy said the damage was not covered by warranty (duh) but that's what they said last time too, I (my company ) doesn't mind paying.
HugoTouchHD said:
I'm completely honest, with my Touch HD I dropped it in the shower,
Click to expand...
Click to collapse
LOL. you had your phone in the shower?
mcgon1979 said:
LOL. you had your phone in the shower?
Click to expand...
Click to collapse
it's fun to watch youtube clips, listen to music, etc. but those car windscreen holders don't work well on wall tiles
lmao the things we do to keep our phone in view 24/7
luckily i haven't dropped my phone. my heart broke every time i dropped my G1 ><
Nice and still flawless... Loving my Desire
I may have been wrong in my opinion of HTC service, I was lucky a few times but ...
This time the pickup went wrong, the driver came 2 hours before the arranged time (he said he waited 1 hour and thought that would make it right or something, if he waited 2 hours I'd have been there!)
So that delayed things.
The day after pickup I noticed HTC's repair tracker displayed "repair complete" which seemed strange, a call to HTC was very confusing, due to a mixup my original ticket was closed, a new one was opened but I could not get it or check it, I would be getting an email with updates ...
After a few days I contacted them again and was told to contact the repair centre, they gave me a number I could check and when I saw that it had nothing about the flash or camera not working only that the housing was damaged!!! Strange 'cause I never said anything about the housing.
When I called back they didn't know anything about the camera but a price for changing the casing was on it's way VIA POST, huh? they apparently did not have my email (very bad communication for an information tech company!) but after giving my email they said they would make a new offer to fix the camera/flash and send it by email.
And that is where I am at now, did not get the email yet and more than a week has passed already, I'm using my Touch HD again, I now know why I didn't miss WiMo ...
Interesting update. I guess they would have to run some sort of a basic diagnostic test on all phones in for repair. Evebn if the repair was just a cosmetic fix like a new glass or something. Hopefully it will be fine. Let us know when you get it back and how much if any it costs and if the fix was good.
Cheers!
You didn't put any protection for your Desire?
titus1 said:
You didn't put any protection for your Desire?
Click to expand...
Click to collapse
No, I used to but screen protectors and cases always bug me, I change phones often enough not to need them
After a few more exchanges to get the repair of the camera/flash approved (by mail and paper post) it was finally sent back to me last Friday, obviously I was not notified of a deliver today and the need to pay the repair in cash (€130) so that delivery did not take place.
The courier service apparently can only give "between 9am and 6pm" delivery time so I'll probably get my phone back on Friday, exactly 3 weeks and 2 days since it was picked up for a repair that took less than 3 hours:
Repair at repair center - Started 18-8-2010 13:39:45
Repair at repair center - Finished 18-8-2010 16:15:53
All this is not HTC's fault obviously they only make the arrangements for pickup and repair by the respective companies.
The repair was done by Dynafix and pickup and delivery is done by Dynalogics, 2 companies that are part of the same group but do not communicate well with each other.
But HTC does choose the companies that can do their repairs and I think they should take a closer look at their partners.
To their credit HTC did personally contact me because I indicated a "Very Dissatisfied" on their customer survey and assured me they'd look into my case.
Phew finally got my Desire back, time to start forgetting this sordid episode.
Sent from my HTC Desire using XDA App
I dropped mine from the night table to the carpet, bumped the table while I was asleep and the next day I had a chipped on the top left corner. I email HTC and complained about how easily mine got chipped and scratched. This is what they said.
Dear ****,
Dear Mr. ****, Thank you for contacting our Customer Support Center. With regards to your inquiry, please note that your device HTC Desire was made from the finest materials, and no device can be scratched without external effects. you may dropped your device. however you can visit the nearest service center to check the device for you. We invite you to visit the support area at our Web site. Please go to: http://www.htc.com/www/support.aspx Or you can go to: http://www.htc.com/mea-en/selectcountry.aspx Select your country and then click on the Support tab. Thank you once again for your continued patronage. Best regards, Ahmed El-Nouby HTC MEA Technical Support Team
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10SACW33ENA000032.
Sincerely,
Ahmed
And you know where's the nearest HTC Care Center? It's on the next state! So they are useless and just keep giving some BS about high quality material.
As the title says really. Has anyone from the UK had any experience of HTC warranty repairs?
My Desire is booked for collection tomorrow for a few hardware faults to be fixed. Do they usually take the full 15 days that they quote?
I'm currently back to using my old faithful Nokia 6310i. What a great phone that is. It's years old and still works flawlessly. Although I'm not sure I'd go back to it full-time
For me, they've been very good and very quick. Had my Nexus One back in 7 days and my Desire in 8.
Had mine back in 5 working days, 7 in total. The LED flash had stopped working (before the days we could use it as a flashlight).
rolfd said:
I'm currently back to using my old faithful Nokia 6310i. What a great phone that is. It's years old and still works flawlessly. Although I'm not sure I'd go back to it full-time
Click to expand...
Click to collapse
One of my favourite phones of all time. Actually, I still use an old 3330, 8850, 8910i and Ericsson T28 too. All working and looking in tip top shape.
-----------------------------------
- HTC Desire via XDA App -
They took 25 days with my phone, and I was told they could take up to 28 days with it. Mine wouldn't power on, so I took it to CPW who had it 2 days before they sent it to HTC.
I had a nightmare experience! Involved two Desires, and took 3 months to resolve. Still not 100% sure it's ok.
Got my Desire in March, first batch of Desires. Was fine until end of June when started getting random restart, related to a faulty motherboard. I sent it in via T-Mobile who sent it to a repair centre the next day (signified by online tracking update). On day 8 of no further update I email in to ask what is going on, and they do stuff and send it back on day 10. All they did was a software update and changed a sticker, and problem still existed.
I complained and moaned to T-Mobile, who after a while gave in and gave me another Desire. This one had a worse problem. Screen kept on cutting out even though the rest of the phone was working. Took it on holiday with me and proved to be totally useless because of the issue. Come back and send it in directly to HTC this time hoping to get better service, but it seems like it all goes back to the same repair centre in Milton Keynes.
They send it back 3 weeks later after fixing the receiver instead of the screen. There was nothing wrong with the receiver! I complain big time and ...
Long story short, send it back again gets fixed after the engineer phones me up to get a description of the problem. Also one of the managers phoned me up to give me updates on the phones progress. She actually called me up yesterday to see if the phone was still ok. So far so good. I guess I was unlucky, but it was a nightmare experience, as I love the phone so much (still).
Customer service was good as they always got back to me immediately, but repair centre was rubbish. I feel they owe me compensation for such a crap experience, but so far nothing.
Sent from my HTC Desire using XDA App
Well so far we have a 50/50 chance of getting decent service then? lol.
I'm going to hate having to hand mine to the courrier tomorrow, but hope that I get a sensible technician who does his job and gets it back to me ASAP. I'm already lost without it as I have it packed up. Can't check twitter/facebook, or emails without having to go to my laptop.
I never realised how much I depended on it.
touch HD returned May, June,Sept and Oct. Each time it was a 'manufacturer repair' and took the full 28 days! Was exchanged twice (so they say) but still developed the same screen problem everytime
Finally got an exchange authorised for a desire , hope its a bit more reliable than the touch
liverpoolphil said:
touch HD returned May, June,Sept and Oct. Each time it was a 'manufacturer repair' and took the full 28 days! Was exchanged twice (so they say) but still developed the same screen problem everytime
Finally got an exchange authorised for a desire , hope its a bit more reliable than the touch
Click to expand...
Click to collapse
You were patient. lol
This is my second Desire going for repair, first one went faulty 3 days after purchase so I got a full exchange at the shop. Over all I think the Desire is a decent bit of kit. Hopefully yours will be fine or I'd imagine you will go to an iPhone
Sent mine off due to the overheating/reboot loop when using 3G.
Phone was collected by UPS, was away for about 16 days and returned by UPS. The phone had the mainboard changed I presume, as the IMEI was different, chassis and screen/glass layer remained the same along with my screen protector. I got the phone back about a week ago.
Sent mine with battery problems. They took it waited 5 days and phone suppose to be sent but tang and they said they found a fault with receiver and antenna. Another 3 days. Now I have a problem with 3g hanging up I'll wait for desire hd and than send it for repair maybe I'll get a nice replacement if I moan at the same fault several times....
Sent from my HTC Desire using XDA App
Last thing I sent to HTC was an O2-variant of the Artemis, to HTC UK. It failed out of warranty (I'd bought it on eBay as well) and I rang O2 and got nowhere. I rang HTC and they explained that in theory it should be sent to O2 for service, as it was a rebodied HTC 8300 built especially for O2, but in practice if I sent it in they'd sort it out for me. They took about a week to replace the trackball and mainboard and post it back, and they charged me a very reasonably 60UKP. I was very happy with service.
I don't know if this is still how they operate now they're a bigger, direct-to-consumer company though.
Well, to be brief..
1). First repair for the desire rebooting all the time took nearly 28 days.
2). Second repair has gone just over a week.. still pending, but I.m sure the duration will end up being roughly 28 days.
Personally, I think HTC's repair service is utter b%$$*$£s!
A month is too long for a company of their caliber.
where and how do you send your faulty mobile? because i bought mine from online supplier on tmobile, but it is not locked. so what is the sending process? how do you have your mobiles picked up by courier?
thank you
My desire was turning off when light pressure applied to the back of the phone. I sent it back 3 times after them failing to repair it each time, and finally on the 3rd time they replaced it...
Each time I waited 7-10 days for it to be returned.
Question for those with experience of HTC repair service: do HTC send back your original box? The ticket sheet I got last week recommended that you send your item in the manufacturer's packaging, but I realised after I sent it that maybe they won't send back my box (I'm talking about the white Desire box from the shop). Also, I wasn't happy with sending my receipt so sent a photocopy of it, is this okay? Do HTC return your original receipt if you send it?
Got mine back yesterday after reporting the rebooting issue.
1) They have replaced the motherboard, although the notes don't say what they have done. I know this because the Micro USB connector is cbrand new clean looking and not full of pocket-fluff.
2) Turnaround was about 10 days. I wasn't counting exactly.
3) I did not send it in original packaging, I wrapped it up in wood floor underlay and sent it in a jiffy bag which was then folded over in half. I got it back in a box exactly like the original Desire Box that I bought it in.
4) I had to send the original receipt, as I couldn't be arsed to find a photocopier. I did not get this back.
5) So far so good, device is no longer rebooting but time will tell I suppose.
Overall very happy with HTC's repair service. I've been usign HTC phones for about 8 years now and never had any issues with getting them repaired.
shortie11 said:
Question for those with experience of HTC repair service: do HTC send back your original box? The ticket sheet I got last week recommended that you send your item in the manufacturer's packaging, but I realised after I sent it that maybe they won't send back my box (I'm talking about the white Desire box from the shop). Also, I wasn't happy with sending my receipt so sent a photocopy of it, is this okay? Do HTC return your original receipt if you send it?
Click to expand...
Click to collapse
I didn't send a receipt or use my original box. As Budadank says, the phone came back in a similar box to the original retail one but is clearly a repair return type box, rather than a retail one, pic attached.
Now thats one reason why the iPhone wins. Apples customer service is one of the best. If your phone gets broken you will be a few mins in store and if they can't fix it they replace it there. Anywasy back to the subject. I need to send my desire for repair as it has been rebooting so I hope my customer service is ok.
my Desire got wet in my pocket whilst out walking..It was still turned and and working in safe mode..when i turned it off and dried out the phone overnight etc etc it would not work when i switched it back on,All i got was a white boot screen but none of the buttons would work allowing me to scroll through any of the options to boot etc etc.
i purchaed the phone for £300 off ebay,sim free and it was working perfectly up until this point.
I have sent the phone back to HTC and they have given me a bill of repair totalling £236.00. To be honest i think this is a complete ripp off.I could buy another seconhand phone for that much money,but as they know i am in a pickle and have no choice but to accept the price pay it and hope that my phone is ok when i get it back.
I can totally honestly say.." I wish i had paid full whack and bought an Iphone from apple". i am not impressed at all.
I did pay the invoice online 6 days ago and I have still not received my phone back from repair centre or had any updates or correspondence with HTC...very very poor show in my opinion. and a very expensive secondhand phone so far !!
Sent my Desire off on Monday 8th Nov as it was freeezing and crashing and rebooting during sat nav using google and copilot. I am getting it back this monday 1th Nov. (Tomorrow) I have been tracking it via UPS. I noticed on the dispatch note they emailed me that the IMEI number had changed so I rang them and asked why (thought I might be getting a refurb back). They have replaced the Mobo. So like a new phone really I guess.
I bought the phone on Ebay. Unlocked and rooted so I guess I may have to unlock and root it again and then pick my fav custom rom.
Just wanted to get other people's experience with HTC Repair. I just sent my One in to get the bottom microphone fixed. Do they have a fast turnaround and how do they ship it back? I am suffering from serious withdrawal as I've been without my phone for nearly a week now. I chose to send the phone via USPS Priority 2-day Mail and it took two days longer to get there than it should. LOL - I sent something else to TX via first class and it got there faster. Thank you USPS
Fix the bottom microphone? I didn't know there was more than one microphone.
jpradley said:
Fix the bottom microphone? I didn't know there was more than one microphone.
Click to expand...
Click to collapse
Two mics - one little hole at the bottom near the charging port. The second mic is on the back in the upper band. I believe the 2nd mic is used during speaker mode and also to assist with noise cancellation.
jpradley said:
Fix the bottom microphone? I didn't know there was more than one microphone.
Click to expand...
Click to collapse
Two mics - one little hole at the bottom near the charging port. The second mic is on the back in the upper band. I believe the 2nd mic is used during speaker mode and also to assist with noise cancellation.
HTC Repair rocks. They fixed the phone within 24 hrs and it's on its way back already. Now I just hope that UPS does a lot better shipping it back to me compared to USPS getting it to them.
Just got an E-mail from UPS:
Scheduled Delivery: 01-May-2014
Now I'm doing my best Veruca Salt "I Want It Now"
Great job HTC Repair.
I loved HTC repair. They were great and fast when I needed my speakers fixed.
dagrx8 said:
Just got an E-mail from UPS:
Scheduled Delivery: 01-May-2014
Now I'm doing my best Veruca Salt "I Want It Now"
Great job HTC Repair.
Click to expand...
Click to collapse
Excellent - this is good news. HTC Repair just set up an RMA for my One yesterday to fix my purple camera. Were you rooted with s-off and a custom ROM when you sent it back, or were you at stock?
I returned the phone back to stock, locked, and S-On to ensure it wouldn't impact my warranty claim. I was rooted and S-Off with a custom ROM for all of 3-4 weeks at most before the mic broke. Prior to that I was stock for about 5 months.
dagrx8 said:
I returned the phone back to stock, locked, and S-On to ensure it wouldn't impact my warranty claim. I was rooted and S-Off with a custom ROM for all of 3-4 weeks at most before the mic broke. Prior to that I was stock for about 5 months.
Click to expand...
Click to collapse
Very good; thanks! I'm in the process of flashing it back to stock and locking the bootloader now. I like your thought of being better safe than sorry.
Got my phone back. Works great. For reference, the didn't factory reset the phone. It still shows the last reset as the one that I did prior to sending it to them. HTC Repair did a magnificent job. I did have issues with Verizon. I switched to an old dumb phone while I waited for the phone to get repaired. Apparently they deactivated my sim and I had to go to a store and they put a new sim in the phone. Waste of a good hour of my day
Be careful with your warranty status
I just got an email from HTC asking for $200 to repair my camera hardware because it was out of warranty. I would never have flashed it back to stock and paid to ship it to them had I known I would be on the hook for what amounts to a cosmetic repair. I'm pushing back to see what I can get, but consider this a heads-up to anyone wanting to send their device to HTC for repair. Check the warranty status with them first, because they said nothing about it to me when they set up the RMA.
NicholasFarseer said:
I just got an email from HTC asking for $200 to repair my camera hardware because it was out of warranty. I would never have flashed it back to stock and paid to ship it to them had I known I would be on the hook for what amounts to a cosmetic repair. I'm pushing back to see what I can get, but consider this a heads-up to anyone wanting to send their device to HTC for repair. Check the warranty status with them first, because they said nothing about it to me when they set up the RMA.
Click to expand...
Click to collapse
Every M7VZW should still be in warranty since it hasn't even been a year since the Verizon release.
GrayTheWolf said:
Every M7VZW should still be in warranty since it hasn't even been a year since the Verizon release.
Click to expand...
Click to collapse
That's a good point. They must have some other reason that they're calling it out of warranty. I'll let you know what I hear back.
So I got on the phone with an HTC repair rep, and he was super helpful. He looked into my RMA and said that the repair tech found an "Unauthorized Operating System" installed, and that is why it was out of warranty. He asked if I was aware of this. I simply said that it was a Verizon phone and that I flashed it back to factory defaults before sending it in, so it should have the Verizon OS installed.
He checked back with the repair tech and they decided that the initial observation was made in error, and they removed the repair fee. It is now at the "In repair" status, and I am a happy man.
GG HTC - I'm glad that they were reasonable with me.
NicholasFarseer said:
So I got on the phone with an HTC repair rep, and he was super helpful. He looked into my RMA and said that the repair tech found an "Unauthorized Operating System" installed, and that is why it was out of warranty. He asked if I was aware of this. I simply said that it was a Verizon phone and that I flashed it back to factory defaults before sending it in, so it should have the Verizon OS installed.
He checked back with the repair tech and they decided that the initial observation was made in error, and they removed the repair fee. It is now at the "In repair" status, and I am a happy man.
GG HTC - I'm glad that they were reasonable with me.
Click to expand...
Click to collapse
In the future, don't tell them you "flashed it back to factory defaults". As far as they should know, you never left stock or know how to even unlock your bootloader.
GrayTheWolf said:
In the future, don't tell them you "flashed it back to factory defaults". As far as they should know, you never left stock or know how to even unlock your bootloader.
Click to expand...
Click to collapse
Good point, and good advice. Thanks!
terrible experience with HTC Repair
I mailed my HTC One on 5/02 via priority Mail, USPS showed early morning delivery May 5th.
They acknowledged getting it 24 hours later asking for $200. I paid it immediately with credit card.
3 days of nothing, then yesterday, they sent a tracking number for shipping the 8th with delivery
today the 9th. All excited to get it today after no phone for 8 days.
Then this morning, another shipping notice and different tracking # for delivery the 14th!!!.
Calling HTC is useless; they don't know what is going on at all and don't know how to find out.
This has been a f--k HTC experience.
They're lame, late, and uninformed.
I am SO OVER HTC.
michaelbsheldon said:
I mailed my HTC One on 5/02 via priority Mail, USPS showed early morning delivery May 5th.
They acknowledged getting it 24 hours later asking for $200. I paid it immediately with credit card.
3 days of nothing, then yesterday, they sent a tracking number for shipping the 8th with delivery
today the 9th. All excited to get it today after no phone for 8 days.
Then this morning, another shipping notice and different tracking # for delivery the 14th!!!.
Calling HTC is useless; they don't know what is going on at all and don't know how to find out.
This has been a f--k HTC experience.
They're lame, late, and uninformed.
I am SO OVER HTC.
Click to expand...
Click to collapse
Woah there. Generally I don't trust USPS because they suck so bad, so this might not be HTC's fault. But any large corporation has some degree of miscommunication.
The majority of feedback on HTC repair is positive, so I wouldn't worry too much.
USPS got it there in 3 days just as planned.
Problem is HTC.
HTC issues 2 different UPS(brown) shipping docs to me in 2 days after
repairs complete. That's the problem.... Second shipping info is for 5 days later than the first one.
Nobody knows how or why
so, I go on vacation and put my phone in airplane mode since I'm out of the states. I'm backpacking in Aruba and place my phone in my backpack (contents: clothes, towel, water bottle, food) I took pictures from spot to spot. well I go to take my phone out and it is burning up. I mean super hot. Phone would not wake up/turn on. I was bummed.
Had the phone activated and was using it for a total of 5 days, then placed it in airplane mode when I left the states on the 4th. The 5th is when this saddening event took place. I finally got back into the states and got home on the 13th. I pulled my sim and activated my good ol m8. I noticed the backside of my sim card had brown spots on it. Looked like it was burnt or rust. It wiped off leaving faint spots. Sim card is working in the m8.
Has anyone had any issues and had to have their phone repaired? Apparently HTC says this is covered under warranty...and that if there is any other damage than what I described they will use the uhoh warranty.
I have tried every button combo, plugged in and everything day after day hoping it would turn back on. I do not even get a notification light when plugged in. The PC also doesn't recognize the device.
tldr: phone got super hot and wouldn't cut on. I have to send in for repair
-HTC One m8-
If it's been under 30 days, I'd return it as faulty and get another new one. Take advantage of the option to return it!
JWhetstone02 said:
so, I go on vacation and put my phone in airplane mode since I'm out of the states. I'm backpacking in Aruba and place my phone in my backpack (contents: clothes, towel, water bottle, food) I took pictures from spot to spot. well I go to take my phone out and it is burning up. I mean super hot. Phone would not wake up/turn on. I was bummed.
Had the phone activated and was using it for a total of 5 days, then placed it in airplane mode when I left the states on the 4th. The 5th is when this saddening event took place. I finally got back into the states and got home on the 13th. I pulled my sim and activated my good ol m8. I noticed the backside of my sim card had brown spots on it. Looked like it was burnt or rust. It wiped off leaving faint spots. Sim card is working in the m8.
Has anyone had any issues and had to have their phone repaired? Apparently HTC says this is covered under warranty...and that if there is any other damage than what I described they will use the uhoh warranty.
I have tried every button combo, plugged in and everything day after day hoping it would turn back on. I do not even get a notification light when plugged in. The PC also doesn't recognize the device.
tldr: phone got super hot and wouldn't cut on. I have to send in for repair
-HTC One m8-
Click to expand...
Click to collapse
Did you try holding down the volume up and power button
Sent from my HTC 10 using Tapatalk
I've tried everything. Every possible button combo for at least 10 seconds.
It definitely hasn't been 30 days, and I mentioned to return it, and they kept saying that since it was activated and in use, that they will issue a repair ticket. So that was my only option they gave me. I did call back and get another CSR, but they both asked has it been used and or activated. I didn't want to lie lol
-HTC One m8-
JWhetstone02 said:
I've tried everything. Every possible button combo for at least 10 seconds.
It definitely hasn't been 30 days, and I mentioned to return it, and they kept saying that since it was activated and in use, that they will issue a repair ticket. So that was my only option they gave me. I did call back and get another CSR, but they both asked has it been used and or activated. I didn't want to lie lol
-HTC One m8-
Click to expand...
Click to collapse
let the phone cool off and hold power button and vol down for at least a minute
Delete
jollywhitefoot said:
let the phone cool off and hold power button and vol down for at least a minute
Click to expand...
Click to collapse
lol the phone has been dead for over a week. It has been cooled down enough. Nothing works. No charging led when plugged up (have let it sit overnight) nothing
-HTC One m8-
JWhetstone02 said:
lol the phone has been dead for over a week. It has been cooled down enough. Nothing works. No charging led when plugged up (have let it sit overnight) nothing
-HTC One m8-
Click to expand...
Click to collapse
lol. ok. I just saw 10 seconds and know that's not always long enough to turn the phone on or turn it off and then back on if it gets stuck in a state where the screen is off.
jollywhitefoot said:
lol. ok. I just saw 10 seconds and know that's not always long enough to turn the phone on or turn it off and then back on if it gets stuck in a state where the screen is off.
Click to expand...
Click to collapse
Unfortunately I held it down a long time and nothing happens. Its finally sent off to be repaired. took them 3 days and 5 phone calls to get a shipping label generated...I've never had any troubles with HTC until now lol
-HTC One m8-
JWhetstone02 said:
I've tried everything. Every possible button combo for at least 10 seconds.
It definitely hasn't been 30 days, and I mentioned to return it, and they kept saying that since it was activated and in use, that they will issue a repair ticket. So that was my only option they gave me. I did call back and get another CSR, but they both asked has it been used and or activated. I didn't want to lie lol
-HTC One m8-
Click to expand...
Click to collapse
Well, you're certainly able to return it within 30 days even if it's been used because I'm going on my 3rd unit trying to get one without the dreaded yellow tint at the bottom of the screen. It can all be done from the ordering email you receive... that is if you ordered it direct from HTC. I just request a refund and re-order a new one, no questions asked!
If the battery is dead and nothing happens when you plug it in with original power and cable then there is nothing to be done.
Sent from my Nexus 5 using XDA-Developers mobile app
holz75 said:
If it's been under 30 days, I'd return it as faulty and get another new one. Take advantage of the option to return it!
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Click to collapse
They don't do that. I tried when I was having issues with my device. Their answer was if I wanted a brand new device, I'd have to return and repurchase. ? (And lose out on my coupon and potentially lose my 12 mos financing with PayPal.)
jonathan3579 said:
They don't do that. I tried when I was having issues with my device. Their answer was if I wanted a brand new device, I'd have to return and repurchase. (And lose out on my coupon and potentially lose my 12 mos financing with PayPal.)
Click to expand...
Click to collapse
Yeah, that's what I meant. :good: Return and repurchase.
so I finally heard back from HTC on the 22nd. They said my phone was exposed to liquid....ok I thought maybe the water bottle may have leaked...but here was no sign of it that day. Anyways, I opted to use my UH-OH protection to get a new/replacement device. They processed that and told me I would be contacted in 24 hours. That was not true
Have called/online chatted each day trying to get a status of my phone. Finally got someone today who told me the exact thing. "the uh oh department is waiting on a replacement device for you. You will be contacted by the escalation team within 24 hours"
So yea I'm a little frustrated with HTC at the moment. Never had any problems with them until now.
-HTC One m8-
I just did a separate chat and acted as someone who was very interested in purchasing the HTC 10. Asked all easy questions and then asked for shipping. They said if I was to purchase today, I'd revive the phone next business day.
I'm on the edge about calling back and complaining some more about them able to send out phones if they are purchased, but yet tell me hey are waiting on a device.
sorry, rant over lol
-HTC One m8-
Side note UhOh protection will only ship to your credit card billing address for advanced replacement.
A person can ship theirs in and have a replacement sent to whatever address you want but it requires them receiving the old unit before shipping the new unit.
Sent from my HTC 10 using Tapatalk
JWhetstone02 said:
I just did a separate chat and acted as someone who was very interested in purchasing the HTC 10. Asked all easy questions and then asked for shipping. They said if I was to purchase today, I'd revive the phone next business day.
I'm on the edge about calling back and complaining some more about them able to send out phones if they are purchased, but yet tell me hey are waiting on a device.
sorry, rant over lol
-HTC One m8-
Click to expand...
Click to collapse
Well, your replacement phone will probably be coming from a different stock of phones. Even it happens to be a new device rather than a refurb, you won't be getting the retail box or anything. It'll just be the replacement phone by itself.
datafoo said:
Side note UhOh protection will only ship to your credit card billing address for advanced replacement.
A person can ship theirs in and have a replacement sent to whatever address you want but it requires them receiving the old unit before shipping the new unit.
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
holz75 said:
Well, your replacement phone will probably be coming from a different stock of phones. Even it happens to be a new device rather than a refurb, you won't be getting the retail box or anything. It'll just be the replacement phone by itself.
Click to expand...
Click to collapse
HTC has had my phone since the 14th or 16th. I just want an HTC 10 back. Having it for the few days has spoiled me. Although this m8 is still a beast, I'm just wanting the best of the best.
-HTC One m8-
holz75 said:
Well, your replacement phone will probably be coming from a different stock of phones. Even it happens to be a new device rather than a refurb, you won't be getting the retail box or anything. It'll just be the replacement phone by itself.
Click to expand...
Click to collapse
I used Uh-Oh protection about 11 days after receiving my phone (in May) and they sent me a brand new unit in the box with full accessories just FYI.
JWhetstone02 said:
HTC has had my phone since the 14th or 16th. I just want an HTC 10 back. Having it for the few days has spoiled me. Although this m8 is still a beast, I'm just wanting the best of the best.
Click to expand...
Click to collapse
You should have a service number and a login to track process. You'll be able to see if they've received your handset and where they're at in the process. If it's Uh-Oh protection covered they are required to ship you a new handset within 2 days of receipt of your old handset.
datafoo said:
I used Uh-Oh protection about 11 days after receiving my phone (in May) and they sent me a brand new unit in the box with full accessories just FYI.
You should have a service number and a login to track process. You'll be able to see if they've received your handset and where they're at in the process. If it's Uh-Oh protection covered they are required to ship you a new handset within 2 days of receipt of your old handset.
Click to expand...
Click to collapse
Oh, that's good to hear! I had spoken to HTC about a replacement device, and that's what they told me... but I'm assuming there's a difference between a standard replacement and using the Uh-Oh protection?
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
It took nearly two months to have a new (refurb) device back in my hands. My screen randomly died on my device and it took me 3 hours to even set up a ticket with HTC's abysmal "chat support" on their website. I was not satisfied with their support at all. I submitted a ticket on May 7th and didn't receive my new device till early July. Have you filed and received a ticket number? Try HTC Repair Tracking. Your ticket number/serial number should all be listed in your email if you filed. They are always going to try to repair your device and ship it back over sending you a new one. In fact, I'm fairly certain that the device I received is a refurbished device. My GPS doesn't lock ever (tried factory reset, GPS lock fix app, etc) and nothing worked and I noticed the power button is pushed in and mushy. Hey but at least the screen is operational, right?!
Just this morning I decided I'm going to unlock the bootloader and reflash the radio to try to get the GPS to work. I noticed this device came S-OFF directly from HTC's repair center. Great quality assurance. /s Definitely not going to file another RMA just to wait 2 more months.
All I can say is get a loaner phone if you can while you wait for your phone to be fixed, because it'll take months to get something back.
bacon612 said:
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
Click to expand...
Click to collapse
Not sure why they won't just try to replace the screen instead of trying to "find" you a replacement device. I don't have much advice to give though unfortunately.
Greckia, that free s-off is a blessing though. It would cost you 25$ otherwise since you're trying to flash radios.
Man...whats happening with this company? This is my fifth consecutive HTC phone over the course of 7 years. Really havent had an issue. I cant believe the experience that im having qith this replacement. Thanks for the replies, guys. Makes me feel a little better that im not the only one. Ill update this thread with the outcome.
Sent from my MSM8996 for arm64 using Tapatalk
My experience is 100% oposite. I had a strange issue with my battery. Since there's no officiall HTC service in my country, I sent my phone to service center that's certified from HTC. First time they replaced the motherboard. Took a week to receive the phone, worked fine for 2 weeks, same issue accured. Took it back to service again, they replaced the battery. I got my phone back in 3 days. I contacted HTC Croatia in the mean time, they said that they are in contact with service center, and if my issue persists I should go to service and simply give them my ID, and I will get a replacement phone. After a week my issue came back. I contacted HTC again, they told me to go to service center and pick up my replacement phone. I asked if I could get a Carbon grey model (mine was Glacier silver because that was the only option at the time). Two days later, a message from HTC Croatia - go, and pick up your BRAND NEW Carbon grey HTC 10 at the service center.
So, it's really about your local HTC center
bacon612 said:
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I can't help you with the RMA process but I may be able to help with your problem. One day, my HTC 10 had the same problem. A part of my screen (I think it was around 1cm thick) stopped working. I downloaded a digitizer app as well and I found out where my screen wasn't working. I started googling and I found a solution. With a quartz lighter you can make it work again (don't ask me why or how). I didn't have a quartz lighter so I used the igniter from the stove. I tried it a couple of times (and electrocuted myself because the housing of the HTC 10 is metal ), reset my phone and it worked again. Until now my screen works 100%. Just make sure the spark really hits the screen and try it a couple of times. You can also find a couple of videos on youtube about it: https://www.youtube.com/watch?v=VERfODYHX3g
Good luck and let me know if it worked for you!
bacon612 said:
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I literally just went through the exact same issue, end of may, 3/8 wide strip across the volume rockers dead. Long story short, 8 weeks until i could get a new digitizer put in my phone (had to get from taiwan). And i made it a point to contact them every single day and remind them. I asked all the same questions as you, i just harped on them. I used a note 4 and x pure until i got my phone back. i was gonna drop on the 11, but no cdma support had me backing off. I hope you get yours back soon, but dont count on it...harass them, twitter, FB, any other platform you can, make your displeasure known.
Good Luck
Mcbbvb said:
I can't help you with the RMA process but I may be able to help with your problem. One day, my HTC 10 had the same problem. A part of my screen (I think it was around 1cm thick) stopped working. I downloaded a digitizer app as well and I found out where my screen wasn't working. I started googling and I found a solution. With a quartz lighter you can make it work again (don't ask me why or how). I didn't have a quartz lighter so I used the igniter from the stove. I tried it a couple of times (and electrocuted myself because the housing of the HTC 10 is metal[emoji14]), reset my phone and it worked again. Until now my screen works 100%. Just make sure the spark really hits the screen and try it a couple of times. You can also find a couple of videos on youtube about it: https://www.youtube.com/watch?v=VERfODYHX3g
Good luck and let me know if it worked for you!
Click to expand...
Click to collapse
Omg this worked! You are my hero. Now i can cancel the rma. Incredible
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
bacon612 said:
Omg this worked! You are my hero. Now i can cancel the rma. Incredible
Click to expand...
Click to collapse
Feel good story of the year. Wow!
bacon612 said:
Omg this worked! You are my hero. Now i can cancel the rma. Incredible
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Awesome! Glad I could help so you can enjoy your HTC again!
Mcbbvb said:
Awesome! Glad I could help so you can enjoy your HTC again!
Click to expand...
Click to collapse
Yes. I genuinely love my htc 10. I honestly wouldn't have taken an 11 if they offered me one.
Sent from my MSM8996 for arm64 using Tapatalk
My RMA experience with my wife's HTC 10 was so painful I don't even want to rehash it. I saved all the four or more long chats I had with their support, though, in case I ever feel like going into detail about it. Right now I'm only using my 10 to play music via bluetooth from an SD card while in my car, while remote controlling it from my Pixel.
For my case HTC M7 this was the legacy htc one
My experience is I pass my phone to them due to camera purple tint issue.
And they keep tell me no stock for the lens and drag me for about 45 days and I got back my phone.
Unfortunately, when I received my phone and
I found one of the speaker is not working. I call HTC and their cs request me to send the phone back
and they drag me for another month for that.
So end up I wait for 2.5 months to take back my phone and I found they
make a tiny scratch on my HTC phone screen. It's really sad and hug disappointed to HTC.
and I swear I will never ever get a phone from HTC (I am a super loyal htc senses fans to htc before).
*ps - my case is HTC MALAYSIA
Join the club, been waiting 3 months for a replacement. My device is now out of warranty and the replacement they finally sent me a while ago has a defect I can't ignore so I'm trying to send it back for yet another replacement (hooray for waiting another 3 months while HTC happily takes my money) but the shipping label they provided 3 months ago is no longer working and they promised to send me a new one within 3 days but it's been almost 2 weeks now and I can't send this POS back. Filed dispute 2 months ago with bank and they credited me the full advance replacement fee and it looks like it's there to stay since the bank gave them 2 statement cycles to respond and my credit is still there. I've moved on to Samsung and so far they've been good with me. Since my credit appears to be permanent now, guess I'm keeping the replacement and my original device. Might either sell it or use it as a secondary travel phone. I will no longer purchase HTC products again. I've been with them since the Windows mobile days and they lost a very old and loyal customer. Might I add that I contacted the CEO and she didn't care to reply either. I remember back when Jason Mackenzie was president, he was very responsive and made sure sh1t got fixed if it got to the point where complaints were taken straight to him. Got my M8 fixed that way AND they provided a loaner phone as well. Times have changed.