Develop Bugs

First day on vacation an I drop my Desire

"Luckily" only the camera doesn't work anymore, I get a black screen when the camera app is started everything else seems fine.
Will have to count in HTC's excellent customer service again when I get home, my 3rd HTC, I dropped each one they got fixed for free let's see what happens with this one...
Sent from my HTC Desire using XDA App

Are you honest when you send them for repair? Or is it a case of "this just stopped working Mr HTC!"?
Be useful to know when I suffer butterfingers...

How high did you drop it from?!
ive dropped mine twice now, once was from only my hand when i was pissed, and the second as i came out of my house and it flew out of its pouch and flipped along the drive it some speed, and it still works perfectly albeit with some nasty dints in the casing.

Dropped mine tonight on bedroom floor from about 5 feet and all is fine
Sent from my HTC Desire using XDA App

6 feet drop onto smooth concrete... one pokemark on one corner and a line on one side.
still works great~
haha

I'm completely honest, with my Touch HD I dropped it in the shower, they first said it would be €75 but when I got it back there was a €0 invoice with it.
I dropped my desire from my hand, I dropped it before on wood floors but this was on the pavement, I'm gonna ask for a replacement backside too as the camera lens is all scratched up.
Sent from my HTC Desire using XDA App

Just got back and contacted HTC, they're picking up the phone tomorrow.
In the mean time I upgraded to FroYo (really liking it), also did a hard reset and the camera started working again but the flash is still kaput (even through the adb shell) I also asked for a new back cover as the lens is scratched.
Will post an update when my precious is fixed

dropped mine last week when driving at ~35km/h on my bike. it fell on its screen, skidded 10 metres on asphalt...and still everything works. it now has some heavy scratches on the casing though. luckily i had a screen protection applied, so the screen is still looking flawless.
built like a tank

HugoTouchHD said:
Just got back and contacted HTC, they're picking up the phone tomorrow.
In the mean time I upgraded to FroYo (really liking it), also did a hard reset and the camera started working again but the flash is still kaput (even through the adb shell) I also asked for a new back cover as the lens is scratched.
Will post an update when my precious is fixed
Click to expand...
Click to collapse
How do you go about contacting HTC? Phone or email? Do you just say, I dropped my phone and x isn't working?
How long do they take to get back to you?

porsch1909 said:
How do you go about contacting HTC? Phone or email? Do you just say, I dropped my phone and x isn't working?
How long do they take to get back to you?
Click to expand...
Click to collapse
I called them, just selected the language and had to stay on hold for about 2min (without music ) before speaking to someone:
http://www.htc.com/www/CA_Hotline.aspx
And yes, just told them I dropped it and the flash is not working, the guy asked if I tried resetting and then started a repair ticket. Via my phone number he saw that I had called before and verified my address etc.
I have now received a confirmation from the courier of the address and pickup time tomorrow and a form from HTC to add to the package.
The guy said the damage was not covered by warranty (duh) but that's what they said last time too, I (my company ) doesn't mind paying.

HugoTouchHD said:
I'm completely honest, with my Touch HD I dropped it in the shower,
Click to expand...
Click to collapse
LOL. you had your phone in the shower?

mcgon1979 said:
LOL. you had your phone in the shower?
Click to expand...
Click to collapse
it's fun to watch youtube clips, listen to music, etc. but those car windscreen holders don't work well on wall tiles

lmao the things we do to keep our phone in view 24/7
luckily i haven't dropped my phone. my heart broke every time i dropped my G1 ><
Nice and still flawless... Loving my Desire

I may have been wrong in my opinion of HTC service, I was lucky a few times but ...
This time the pickup went wrong, the driver came 2 hours before the arranged time (he said he waited 1 hour and thought that would make it right or something, if he waited 2 hours I'd have been there!)
So that delayed things.
The day after pickup I noticed HTC's repair tracker displayed "repair complete" which seemed strange, a call to HTC was very confusing, due to a mixup my original ticket was closed, a new one was opened but I could not get it or check it, I would be getting an email with updates ...
After a few days I contacted them again and was told to contact the repair centre, they gave me a number I could check and when I saw that it had nothing about the flash or camera not working only that the housing was damaged!!! Strange 'cause I never said anything about the housing.
When I called back they didn't know anything about the camera but a price for changing the casing was on it's way VIA POST, huh? they apparently did not have my email (very bad communication for an information tech company!) but after giving my email they said they would make a new offer to fix the camera/flash and send it by email.
And that is where I am at now, did not get the email yet and more than a week has passed already, I'm using my Touch HD again, I now know why I didn't miss WiMo ...

Interesting update. I guess they would have to run some sort of a basic diagnostic test on all phones in for repair. Evebn if the repair was just a cosmetic fix like a new glass or something. Hopefully it will be fine. Let us know when you get it back and how much if any it costs and if the fix was good.
Cheers!

You didn't put any protection for your Desire?

titus1 said:
You didn't put any protection for your Desire?
Click to expand...
Click to collapse
No, I used to but screen protectors and cases always bug me, I change phones often enough not to need them

After a few more exchanges to get the repair of the camera/flash approved (by mail and paper post) it was finally sent back to me last Friday, obviously I was not notified of a deliver today and the need to pay the repair in cash (€130) so that delivery did not take place.
The courier service apparently can only give "between 9am and 6pm" delivery time so I'll probably get my phone back on Friday, exactly 3 weeks and 2 days since it was picked up for a repair that took less than 3 hours:
Repair at repair center - Started 18-8-2010 13:39:45
Repair at repair center - Finished 18-8-2010 16:15:53
All this is not HTC's fault obviously they only make the arrangements for pickup and repair by the respective companies.
The repair was done by Dynafix and pickup and delivery is done by Dynalogics, 2 companies that are part of the same group but do not communicate well with each other.
But HTC does choose the companies that can do their repairs and I think they should take a closer look at their partners.
To their credit HTC did personally contact me because I indicated a "Very Dissatisfied" on their customer survey and assured me they'd look into my case.

Phew finally got my Desire back, time to start forgetting this sordid episode.
Sent from my HTC Desire using XDA App

I dropped mine from the night table to the carpet, bumped the table while I was asleep and the next day I had a chipped on the top left corner. I email HTC and complained about how easily mine got chipped and scratched. This is what they said.
Dear ****,
Dear Mr. ****, Thank you for contacting our Customer Support Center. With regards to your inquiry, please note that your device HTC Desire was made from the finest materials, and no device can be scratched without external effects. you may dropped your device. however you can visit the nearest service center to check the device for you. We invite you to visit the support area at our Web site. Please go to: http://www.htc.com/www/support.aspx Or you can go to: http://www.htc.com/mea-en/selectcountry.aspx Select your country and then click on the Support tab. Thank you once again for your continued patronage. Best regards, Ahmed El-Nouby HTC MEA Technical Support Team
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10SACW33ENA000032.
Sincerely,
Ahmed
And you know where's the nearest HTC Care Center? It's on the next state! So they are useless and just keep giving some BS about high quality material.

So who has experience of HTC warranty repairs in the UK?

As the title says really. Has anyone from the UK had any experience of HTC warranty repairs?
My Desire is booked for collection tomorrow for a few hardware faults to be fixed. Do they usually take the full 15 days that they quote?
I'm currently back to using my old faithful Nokia 6310i. What a great phone that is. It's years old and still works flawlessly. Although I'm not sure I'd go back to it full-time

For me, they've been very good and very quick. Had my Nexus One back in 7 days and my Desire in 8.

Had mine back in 5 working days, 7 in total. The LED flash had stopped working (before the days we could use it as a flashlight).
rolfd said:
I'm currently back to using my old faithful Nokia 6310i. What a great phone that is. It's years old and still works flawlessly. Although I'm not sure I'd go back to it full-time
Click to expand...
Click to collapse
One of my favourite phones of all time. Actually, I still use an old 3330, 8850, 8910i and Ericsson T28 too. All working and looking in tip top shape.
-----------------------------------
- HTC Desire via XDA App -

They took 25 days with my phone, and I was told they could take up to 28 days with it. Mine wouldn't power on, so I took it to CPW who had it 2 days before they sent it to HTC.

I had a nightmare experience! Involved two Desires, and took 3 months to resolve. Still not 100% sure it's ok.
Got my Desire in March, first batch of Desires. Was fine until end of June when started getting random restart, related to a faulty motherboard. I sent it in via T-Mobile who sent it to a repair centre the next day (signified by online tracking update). On day 8 of no further update I email in to ask what is going on, and they do stuff and send it back on day 10. All they did was a software update and changed a sticker, and problem still existed.
I complained and moaned to T-Mobile, who after a while gave in and gave me another Desire. This one had a worse problem. Screen kept on cutting out even though the rest of the phone was working. Took it on holiday with me and proved to be totally useless because of the issue. Come back and send it in directly to HTC this time hoping to get better service, but it seems like it all goes back to the same repair centre in Milton Keynes.
They send it back 3 weeks later after fixing the receiver instead of the screen. There was nothing wrong with the receiver! I complain big time and ...
Long story short, send it back again gets fixed after the engineer phones me up to get a description of the problem. Also one of the managers phoned me up to give me updates on the phones progress. She actually called me up yesterday to see if the phone was still ok. So far so good. I guess I was unlucky, but it was a nightmare experience, as I love the phone so much (still).
Customer service was good as they always got back to me immediately, but repair centre was rubbish. I feel they owe me compensation for such a crap experience, but so far nothing.
Sent from my HTC Desire using XDA App

Well so far we have a 50/50 chance of getting decent service then? lol.
I'm going to hate having to hand mine to the courrier tomorrow, but hope that I get a sensible technician who does his job and gets it back to me ASAP. I'm already lost without it as I have it packed up. Can't check twitter/facebook, or emails without having to go to my laptop.
I never realised how much I depended on it.

touch HD returned May, June,Sept and Oct. Each time it was a 'manufacturer repair' and took the full 28 days! Was exchanged twice (so they say) but still developed the same screen problem everytime
Finally got an exchange authorised for a desire , hope its a bit more reliable than the touch

liverpoolphil said:
touch HD returned May, June,Sept and Oct. Each time it was a 'manufacturer repair' and took the full 28 days! Was exchanged twice (so they say) but still developed the same screen problem everytime
Finally got an exchange authorised for a desire , hope its a bit more reliable than the touch
Click to expand...
Click to collapse
You were patient. lol
This is my second Desire going for repair, first one went faulty 3 days after purchase so I got a full exchange at the shop. Over all I think the Desire is a decent bit of kit. Hopefully yours will be fine or I'd imagine you will go to an iPhone

Sent mine off due to the overheating/reboot loop when using 3G.
Phone was collected by UPS, was away for about 16 days and returned by UPS. The phone had the mainboard changed I presume, as the IMEI was different, chassis and screen/glass layer remained the same along with my screen protector. I got the phone back about a week ago.

Sent mine with battery problems. They took it waited 5 days and phone suppose to be sent but tang and they said they found a fault with receiver and antenna. Another 3 days. Now I have a problem with 3g hanging up I'll wait for desire hd and than send it for repair maybe I'll get a nice replacement if I moan at the same fault several times....
Sent from my HTC Desire using XDA App

Last thing I sent to HTC was an O2-variant of the Artemis, to HTC UK. It failed out of warranty (I'd bought it on eBay as well) and I rang O2 and got nowhere. I rang HTC and they explained that in theory it should be sent to O2 for service, as it was a rebodied HTC 8300 built especially for O2, but in practice if I sent it in they'd sort it out for me. They took about a week to replace the trackball and mainboard and post it back, and they charged me a very reasonably 60UKP. I was very happy with service.
I don't know if this is still how they operate now they're a bigger, direct-to-consumer company though.

Well, to be brief..
1). First repair for the desire rebooting all the time took nearly 28 days.
2). Second repair has gone just over a week.. still pending, but I.m sure the duration will end up being roughly 28 days.
Personally, I think HTC's repair service is utter b%$$*$£s!
A month is too long for a company of their caliber.

where and how do you send your faulty mobile? because i bought mine from online supplier on tmobile, but it is not locked. so what is the sending process? how do you have your mobiles picked up by courier?
thank you

My desire was turning off when light pressure applied to the back of the phone. I sent it back 3 times after them failing to repair it each time, and finally on the 3rd time they replaced it...
Each time I waited 7-10 days for it to be returned.

Question for those with experience of HTC repair service: do HTC send back your original box? The ticket sheet I got last week recommended that you send your item in the manufacturer's packaging, but I realised after I sent it that maybe they won't send back my box (I'm talking about the white Desire box from the shop). Also, I wasn't happy with sending my receipt so sent a photocopy of it, is this okay? Do HTC return your original receipt if you send it?

Got mine back yesterday after reporting the rebooting issue.
1) They have replaced the motherboard, although the notes don't say what they have done. I know this because the Micro USB connector is cbrand new clean looking and not full of pocket-fluff.
2) Turnaround was about 10 days. I wasn't counting exactly.
3) I did not send it in original packaging, I wrapped it up in wood floor underlay and sent it in a jiffy bag which was then folded over in half. I got it back in a box exactly like the original Desire Box that I bought it in.
4) I had to send the original receipt, as I couldn't be arsed to find a photocopier. I did not get this back.
5) So far so good, device is no longer rebooting but time will tell I suppose.
Overall very happy with HTC's repair service. I've been usign HTC phones for about 8 years now and never had any issues with getting them repaired.

shortie11 said:
Question for those with experience of HTC repair service: do HTC send back your original box? The ticket sheet I got last week recommended that you send your item in the manufacturer's packaging, but I realised after I sent it that maybe they won't send back my box (I'm talking about the white Desire box from the shop). Also, I wasn't happy with sending my receipt so sent a photocopy of it, is this okay? Do HTC return your original receipt if you send it?
Click to expand...
Click to collapse
I didn't send a receipt or use my original box. As Budadank says, the phone came back in a similar box to the original retail one but is clearly a repair return type box, rather than a retail one, pic attached.

Now thats one reason why the iPhone wins. Apples customer service is one of the best. If your phone gets broken you will be a few mins in store and if they can't fix it they replace it there. Anywasy back to the subject. I need to send my desire for repair as it has been rebooting so I hope my customer service is ok.

my Desire got wet in my pocket whilst out walking..It was still turned and and working in safe mode..when i turned it off and dried out the phone overnight etc etc it would not work when i switched it back on,All i got was a white boot screen but none of the buttons would work allowing me to scroll through any of the options to boot etc etc.
i purchaed the phone for £300 off ebay,sim free and it was working perfectly up until this point.
I have sent the phone back to HTC and they have given me a bill of repair totalling £236.00. To be honest i think this is a complete ripp off.I could buy another seconhand phone for that much money,but as they know i am in a pickle and have no choice but to accept the price pay it and hope that my phone is ok when i get it back.
I can totally honestly say.." I wish i had paid full whack and bought an Iphone from apple". i am not impressed at all.
I did pay the invoice online 6 days ago and I have still not received my phone back from repair centre or had any updates or correspondence with HTC...very very poor show in my opinion. and a very expensive secondhand phone so far !!

Sent my Desire off on Monday 8th Nov as it was freeezing and crashing and rebooting during sat nav using google and copilot. I am getting it back this monday 1th Nov. (Tomorrow) I have been tracking it via UPS. I noticed on the dispatch note they emailed me that the IMEI number had changed so I rang them and asked why (thought I might be getting a refurb back). They have replaced the Mobo. So like a new phone really I guess.
I bought the phone on Ebay. Unlocked and rooted so I guess I may have to unlock and root it again and then pick my fav custom rom.

My HTC One X

About 1 month ago I sadly broke my Samsung Galaxy SII just after changing my contract from Voda to Three.
I since contacted Three to get a issue with my sim only deal sorted which allowed me to upgrade early. (after the first 3 months) It did however take a few calls to and from the exec office to get this sorted since the calls to the usual call centre are worthless.
Anyway after all that I finally received my early upgrade which was a HTC One X. To be honest I didn't really want this as I was trying to wait for the Galaxy SIII, however I couldn't do without a phone for so long and wasn't aware of the SIII release date back then. After receiving my HTC One X I was REALLY impressed with it, the screen, sound, appearance were all excellent. After using the phone for a few days I noticed the haptic feedback buttons were making a bit too much of noise and not the usual shock vibration it was doing when I first got it. I contacted Three who arranged a doorstep exchange for me. Once the new phone arrived I used the phone for another few days only for more problems to slowly start appearing. The screen itself started to not come on when I was pressing the lock button, the lights were lighting up but the screen was not coming up. I have to constantly keep pressing the lock button over and over to try get it on. The screen itself also just start flickering around and then just blurrs up like the resolution is screwing up so all the icons are on top of eachother and the only way to get it off is by locking it and unlocking it. I have no idea as to why it happened. I have a protective case around it with a screen protector on the screen too. It has never been dropped or treated poorly so I was bemused.
I decided to contact Three again as this was not right. The first person I spoke to told me to take the phone to my local Three store and they will put it in for repair. I decided to contact them back a few hours later to explain I didn't want this and was not happy to get another HTC or that one replaced. This customer service advisor was a lot more helpful and explained I could have another doorstep exchange for another handset since the first 2 HTC's have not functioned as they should. Since I now knew the released date of the SIII I told the advisor I would rather wait for the SIII and he told me that it was fine and would be delivered on the 1st June. All I had to do was box the HTC up and hand it over to the courier on the day my new one arrives.
Thought I would share my problems with the HTC One X along with saying I will NEVER touch another HTC Would add if people are lucky enough to get a working HTC and have no issues then fair play, the phone was nice and had excellent features
Cheers,
Luke

luke.douthwaite said:
About 1 month ago I sadly broke my Samsung Galaxy SII just after changing my contract from Voda to Three.
I since contacted Three to get a issue with my sim only deal sorted which allowed me to upgrade early. (after the first 3 months) It did however take a few calls to and from the exec office to get this sorted since the calls to the usual call centre are worthless.
Anyway after all that I finally received my early upgrade which was a HTC One X. To be honest I didn't really want this as I was trying to wait for the Galaxy SIII, however I couldn't do without a phone for so long and wasn't aware of the SIII release date back then. After receiving my HTC One X I was REALLY impressed with it, the screen, sound, appearance were all excellent. After using the phone for a few days I noticed the haptic feedback buttons were making a bit too much of noise and not the usual shock vibration it was doing when I first got it. I contacted Three who arranged a doorstep exchange for me. Once the new phone arrived I used the phone for another few days only for more problems to slowly start appearing. The screen itself started to not come on when I was pressing the lock button, the lights were lighting up but the screen was not coming up. I have to constantly keep pressing the lock button over and over to try get it on. The screen itself also just start flickering around and then just blurrs up like the resolution is screwing up so all the icons are on top of eachother and the only way to get it off is by locking it and unlocking it. I have no idea as to why it happened. I have a protective case around it with a screen protector on the screen too. It has never been dropped or treated poorly so I was bemused.
I decided to contact Three again as this was not right. The first person I spoke to told me to take the phone to my local Three store and they will put it in for repair. I decided to contact them back a few hours later to explain I didn't want this and was not happy to get another HTC or that one replaced. This customer service advisor was a lot more helpful and explained I could have another doorstep exchange for another handset since the first 2 HTC's have not functioned as they should. Since I now knew the released date of the SIII I told the advisor I would rather wait for the SIII and he told me that it was fine and would be delivered on the 1st June. All I had to do was box the HTC up and hand it over to the courier on the day my new one arrives.
Thought I would share my problems with the HTC One X along with saying I will NEVER touch another HTC Would add if people are lucky enough to get a working HTC and have no issues then fair play, the phone was nice and had excellent features
Cheers,
Luke
Click to expand...
Click to collapse
Lucky sod..My phone is in repairs now. Similar issues i had as you my friend but they told me they could not replace my current handset(which is my 3rd replacement now)so the only option i had was to repair it. Hoping they come back with an exchange option if they can not sort my phone out and then i can get the S3 as well. Well done again mate you have chosen a good phone now

Goku80 said:
Lucky sod..My phone is in repairs now. Similar issues i had as you my friend but they told me they could not replace my current handset(which is my 3rd replacement now)so the only option i had was to repair it. Hoping they come back with an exchange option if they can not sort my phone out and then i can get the S3 as well. Well done again mate you have chosen a good phone now
Click to expand...
Click to collapse
Mate you should contact them back once the phone goes back and say you are not willing to have another HTC as they keep on going. It always differ from each customer service advisor to another with Three, one says one thing and another says different lol

luke.douthwaite said:
Mate you should contact them back once the phone goes back and say you are not willing to have another HTC as they keep on going. It always differ from each customer service advisor to another with Three, one says one thing and another says different lol
Click to expand...
Click to collapse
see every ****ty advisor i been speaking to have always stuck by what the other one been saying....do not get me wrong it is a wicked phone but might be to late for me to get an s3...should of just been patient and gone for it few weeks back when i was getting my 2nd replacement...and even now today when i took the phone back to the store for repairs they said i do not have that option unfortunately..so best thing maybe for me is to see if they could replace it with a new one if they come back and say it can not be fixed....then i will go for the s3

Goku80 said:
see every ****ty advisor i been speaking to have always stuck by what the other one been saying....do not get me wrong it is a wicked phone but might be to late for me to get an s3...should of just been patient and gone for it few weeks back when i was getting my 2nd replacement...and even now today when i took the phone back to the store for repairs they said i do not have that option unfortunately..so best thing maybe for me is to see if they could replace it with a new one if they come back and say it can not be fixed....then i will go for the s3
Click to expand...
Click to collapse
Fingers crossed for you then, IF it comes back repaired could you not just sell it on and get a SIII?

luke.douthwaite said:
Fingers crossed for you then, IF it comes back repaired could you not just sell it on and get a SIII?
Click to expand...
Click to collapse
could do..but that means putting money as well in which i really can not afford right now...so one x is the next best thing. so two things.
either it comes back brand spanking new.
they offer me an exchange (which means either brand new handset or can choose what phone i want)

Got my one x a month ago today and it's been working perfectly, anything wrong solved by software updates. Love it, greatest phone ever, & I personally think it's better than the s3 (from video impressions). Saying that the two phones are such beasts its all down to personal preference, so I wish you luck with the s3!
Sent from my HTC One X using xda premium

Goku80 said:
could do..but that means putting money as well in which i really can not afford right now...so one x is the next best thing. so two things.
either it comes back brand spanking new.
they offer me an exchange (which means either brand new handset or can choose what phone i want)
Click to expand...
Click to collapse
When is your handset due back mate?
Sent from my HTC One X using Tapatalk 2

luke.douthwaite said:
When is your handset due back mate?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
took it in yesterday. so they said to me two weeks from yesterday..so i could get it back not this tuesday coming but the next or the one after that...i am not going to think about that for now..just wait till after next week i think to start finding out more whats going on like

Goku80 said:
took it in yesterday. so they said to me two weeks from yesterday..so i could get it back not this tuesday coming but the next or the one after that...i am not going to think about that for now..just wait till after next week i think to start finding out more whats going on like
Click to expand...
Click to collapse
It's a real shame about the phone though because when it was working it is up there with the best for sure. If this had not been my 2nd faulty HTC then I would of taken it back but it just doesn't seem like the HTC One X was the one for me
Look forward to getting my S3 though after the S2 was a big fave of mine. Even if they give you the HTC back repaired or just send you a new one are you happy to accept that? If not have you thought about contacting the executive office and speaking to them? I found them to be a greater help when dealing with issues.
Thanks,
Luke

luke.douthwaite said:
It's a real shame about the phone though because when it was working it is up there with the best for sure. If this had not been my 2nd faulty HTC then I would of taken it back but it just doesn't seem like the HTC One X was the one for me
Look forward to getting my S3 though after the S2 was a big fave of mine. Even if they give you the HTC back repaired or just send you a new one are you happy to accept that? If not have you thought about contacting the executive office and speaking to them? I found them to be a greater help when dealing with issues.
Thanks,
Luke
Click to expand...
Click to collapse
Well. Depending on what they say to me. If they say we are sending you the handset back and it is repaired and i know when i check it instore it is build like a brick wall then i will keep it as i still think it is a top phone and i already have like a few cases for it. now if they say we can send you a replacement then i will ask if i can go for a different handset ie the s3. if they say no and it has to be the same phone then i will just get the one x....i really can not say till the day comes.
perfect world would be to offer me a different handset if i was not happy with getting a different one x. if they just say they will replace like for like then i still be a happy guy no matter what but i would prefer the s3

My Story - HTC One X Repairs

I thought that I would share my story about my HTC One X needing repair. Hopefully this might shed some positive light about the company (HTC) and good stuff like that.
I recently read articles indicating that HTC now recognizes issues with the WiFi dropping out with the international HTC One X (mine happens to be from Malaysia [x.xx.707.x]). I contacted HTC via email first and they recommended trying different WiFi Hotspots and doing a factory reset.
I first tried a factory reset (on 1.19.707.1 - shipped firmware) which did not fix the issue. I also updated to 1.29.707.11, but still have the problem. I then tried WiFi Hotspots at McDonalds, Starbucks, Work and a number of other houses (friends and family) and the dropout still occurred, even within 5 feet of the routers.
I just got off the phone with HTC Repairs (US?) and they said the next step is to send the phone in, which I will. They will diagnose and repair the phone that is still under warranty (Locked and Stock), but may need to send the phone to a Global Warranty shop due to being a non-US phone (for parts??, at a cost of $20).
All together, I hope to have this problem fixed and in the shortest timeframe, but the timeframe they gave me was about 2 weeks :crying:.
Hope this helps !!

I have the exact same revision as you (.707) and, although I do not think my phone suffers from the loose wifi issue, I'm curious to what you have to do. How far away do you have to ship your phone?
I bought mine in Thailand on vacation at full price...and I'm wondering if it ever has an issue what I can do about it.

Just email them. They will tell you several places for warranty.
HTC is awesome from manufacturing, design, and support.
Sent from my HTC One X using XDA

2 Weeks without a new toy would drive me insane!

seightch said:
2 Weeks without a new toy would drive me insane!
Click to expand...
Click to collapse
yes, especially i dont have a backup other then a feature phone with slider qwerty (a samsung something) for the time being. Although, I am thinking about buying my wife a HTC One V and using her HTC Explorer, we have other things to spend our money on right now :crying:

Update!!! 9/6/12
After a long procrastination because I didn't want to be without my beloved phone for to long, I finally sent my phone in. And let me tell you, this has been the WORST experience I have ever had.
The story begins on August 10th when I Fedex scanned my parcel as being shipped. At this time, I was using my Dads old iPhone 3g because it was the only smartphone in the entirety of my family that wasn't being used. Sure its old and it's defiantly not Android... but it has tethering over Bluetooth and I have my Nexus 7, so it wasn't all bad. My One X arrived in Texas, USA at the HTC repair center on August 17th. HTC's computers say that it was actually received on August 16th, but thats just splitting hairs. From there I waited a few days and as of August 22nd, the HTC "Track My Orders" page said that my phone was 'In Repairs'. GREAT SO FAR!!! But it doesn't say that way.
It was about August 29th when I first called HTC about the repair because the tracker still claimed my phone was in repairs. According to the HTC rep I spoke to, Malaysia is a country we don't do business easily with but that it normally takes about a week to get the parts. After that it would be a few more days. Ok I said.
After being without my phone for almost a month, September 4th (this past Tuesday), I called HTC again to inquire what was going on. The HTC rep said that they were waiting for materials and that it might be a few more days to get them. I pushed to try to get another answer, one that might give a bit more hope as to when I might get my phone back, but the best I got was a long drawn out explanation about the process that they go threw in getting materials. After insisting to have a timeframe, I was put on hold for about 10 minutes... and this is where the real trouble starts.
My repair was "escalated to a Tier Two" group that would try to find out more info about timeframes and would be calling me back later that morning. I never received a phone call. I went to bed, because I work nights, and when I woke up I decided to find out more information about the WiFi problems with the Tegra3 versions of the phone. Guess what I found.... http://forum.xda-developers.com/showthread.php?t=1688538. Not only how to test the problem, but how to fix it yourself!!! Armed with this info, I called HTC again that same day to request my repair order be canceled and my phone be sent back to me. But That can't happen.
Once your repair gets escalated to Tier Two, it is held until they get around to it. It's a first come first serve deal. After 30 minutes on the phone with HTC... Again, because the Tier Two was closed by this point... A note was left on my repair to send the device back. As I was happy with that, and that I would be getting a call "soon" to talk about the order, I left ended the conversation nicely.
I have yet to hear from the Tier Two, and there is no word on my phone.
I have attached photos of my Fedex Tracking and HTC Repair Tracker so I am more credible and not just a customer out for revenge.
This has been my experience, and yours may differ. But my advice is fix it yourself... if you can.

sorry to hear it's been such a bad experience for you.
unfortunately this isn't that uncommon. at least from my experience anyway, which was similar.
I can promise you (from my experience) that you won't ever get a call back from the tier two, to be honest it's like they don't exist! I'm technically still awaiting 3 or more callbacks from them...
I had to send it to them 3 times to get it repaired. First 2 times they sent it back after reflashing the software (even though the problems were blatantly hardware and a child could have realised that - http://dl.dropbox.com/u/10438181/speaker.JPG the pic is just one of the problems i had)
FINALLY i have it sorted, 4 months done the line (bought the phone on launch and been trying to get it sorted ever since)
If i were you, I know it's hard and sure is a pain in the ass, but keep persisting with them every day, even several times a day, until you get what you need, being either a repair, or just returned to you. (even though they'll probably send it unrepaired anyways lol)
I would go for them repairing it. They should replace the mainboard, and add in the poly carbonate parts to strengthen the casing to stop it happening again. Problem with the 'fix it yourself' methods, is that the problem will likely come back after time, and there has been some speculation on whether these fixes may cause further damage to the antenna.
Also - IF you repair yourself, and even if they repair it, don't try testing it with the squeeze test. This squeezing, is what causes the problem in the first place (ironic huh?)

As final thoughts, though I will post a 'Final Outcome", my HTC ONE X has been lost. No one in Tier 1, Tier 2 or RNA can tell me where my phone is. Be best they can do is tell me that "its ready to be packaged" - but not if its in the bay to be packaged, in line to be packaged, packaged but waiting for Fedex... and according to the guy I just got off the phone with, it could be any one of them, or none of them. As proof as they dont have any info on my device, I have attached an updated Order Tracking screenshot... This might amuse some people because it looks like HTC has wiped my device from their system... There is no record of it according to this screen
This guy also said that if I don't get a Fedex tracking number in 24 hours, it will be another 24 to find out why - as the shipping process takes 3 days and 72 hours have expired since Thursday (and they dont work weekends) - and it takes them 24 hours to physically find things in their warehouse.
I also found out the HTC Repair Center in Tx, USA doesn't have a phone. All communications are done via email and there is a dedicated lackey to sit and watch for new emails.
It has been over a month since I sent my phone to HTC, and 51 days since I initiated the repair ticket. Why did I wait so long to send in my phone? I was affraid that this would happen... A month would go by and I wouldn't have my phone back, which is exactly what has happend.
At this point, if I get my device back I will have a HTC One X to sell because I'm going out and getting a GS3 (Yay LTE, SD slot and potentially Jellybean by months end.... Oh, and Kies for Mac OSX which is a syncing program, another thing HTC couldn't do).
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!

toonhead85 said:
As final thoughts, though I will post a 'Final Outcome", my HTC ONE X has been lost. No one in Tier 1, Tier 2 or RNA can tell me where my phone is. Be best they can do is tell me that "its ready to be packaged" - but not if its in the bay to be packaged, in line to be packaged, packaged but waiting for Fedex... and according to the guy I just got off the phone with, it could be any one of them, or none of them. As proof as they dont have any info on my device, I have attached an updated Order Tracking screenshot... This might amuse some people because it looks like HTC has wiped my device from their system... There is no record of it according to this screen
This guy also said that if I don't get a Fedex tracking number in 24 hours, it will be another 24 to find out why - as the shipping process takes 3 days and 72 hours have expired since Thursday (and they dont work weekends) - and it takes them 24 hours to physically find things in their warehouse.
I also found out the HTC Repair Center in Tx, USA doesn't have a phone. All communications are done via email and there is a dedicated lackey to sit and watch for new emails.
It has been over a month since I sent my phone to HTC, and 51 days since I initiated the repair ticket. Why did I wait so long to send in my phone? I was affraid that this would happen... A month would go by and I wouldn't have my phone back, which is exactly what has happend.
At this point, if I get my device back I will have a HTC One X to sell because I'm going out and getting a GS3 (Yay LTE, SD slot and potentially Jellybean by months end.... Oh, and Kies for Mac OSX which is a syncing program, another thing HTC couldn't do).
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
Click to expand...
Click to collapse
useless ****ing idiots. its this sort of service that gives them an even worser name.

toonhead85 said:
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
Click to expand...
Click to collapse
If mine comes back not fixed properly (or rejected due to unlocked bootloader), I will do the fixing myself.

My HTC One X developed a charging fault around the start of August I contacted HTC who collected it and returned it to me 15 days later with a different fault.I again contacted HTC who arranged a second repair and I received the phone back 6 days later all seemed good.After 2 days a yellow spot appeared on my screen and this time HTC have agreed to replace the handset with a new mobile this has been collected today. I have been advised this should be with me in 3-5 days.Continually contact HTC for updates is the only way to get the repairs speeded up.

How dare you all complain about HTC !!! HTC is the BEST!!! Much better than Samsung and Apple or anything else ok ! They are the best !!
Just being sarcastic. (Hope I dont get a ban for not being critical of Apple instead). Good luck for all of you who have a faulty handset. Stories like this made me steer clear from the HOX and not recommend it for anyone.

louis.b said:
How dare you all complain about HTC !!! HTC is the BEST!!! Much better than Samsung and Apple or anything else ok ! They are the best !!
Just being sarcastic. (Hope I dont get a ban for not being critical of Apple instead). Good luck for all of you who have a faulty handset. Stories like this made me steer clear from the HOX and not recommend it for anyone.
Click to expand...
Click to collapse
Nice trolling...u know what...nobody cares ..hox rulz everywhere...and all trolls are welcome here, in our forum,so u can learn about modding, kernel, stuff that u don't have in ur forum...that's why ur are trolling here.
It s funny to see girlz crying in our forum...we just keep pushing hox forum...and no matter what...it s the best phone in earth.
Enviado desde mi HTC One X usando Tapatalk 2

dragonesdenano said:
Nice trolling...u know what...nobody cares ..hox rulz everywhere...and all trolls are welcome here, in our forum,so u can learn about modding, kernel, stuff that u don't have in ur forum...that's why ur are trolling here.
It s funny to see girlz crying in our forum...we just keep pushing hox forum...and no matter what...it s the best phone in earth.
Enviado desde mi HTC One X usando Tapatalk 2
Click to expand...
Click to collapse
Well I followed the HOX when it was just announced at MWC and this phone is the one I've been dying to get since then and could have got it instead of the SXS. But months following this forum and see how the issues emerged and evolved just lost my confidence in this product and HTC. Why am I still here? Cuz I still care and Im still a fan of HTC and still want them to do better. But that doesnt mean I need to be a sheep and insult everyone for complaining about the legit issues.

louis.b said:
Well I followed the HOX when it was just announced at MWC and this phone is the one I've been dying to get since then and could have got it instead of the SXS. But months following this forum and see how the issues emerged and evolved just lost my confidence in this product and HTC. Why am I still here? Cuz I still care and Im still a fan of HTC and still want them to do better. But that doesnt mean I need to be a sheep and insult everyone for complaining about the legit issues.
Click to expand...
Click to collapse
That s nice, i m not a fan. And u dont need to say that u r not a sheep when everybody here know that u r a cheap plastic sheep. U can keep trolling everywhere in our forum... But we now u r a c h e a p p l a s t i c s h e e p.
Enviado desde mi HTC One X usando Tapatalk 2

I just sent my Evo LTE in for issues with dropped calls, and they kept my phone for a month! Once they slowly figured out what the problem was, they had to order a part which took a week. And now that a month has passed they ship it FedEx Ground which takes another week! So a total of 5 weeks without the brand new phone. Not a good showing at all.

ronnienyc said:
I just sent my Evo LTE in for issues with dropped calls, and they kept my phone for a month! Once they slowly figured out what the problem was, they had to order a part which took a week. And now that a month has passed they ship it FedEx Ground which takes another week! So a total of 5 weeks without the brand new phone. Not a good showing at all.
Click to expand...
Click to collapse
I faced the same with a Motorola atrix, 35 days without the phone, then they gave a new one. But is carrier fault.
Enviado desde mi HTC One X usando Tapatalk 2

The funny thing is that, my HTC One X has been bought one week after the release date and till now, there wasn't any problems with it, no flickering, no WiFi issues, nothing at all. It's either I'm lucky to have a flawless One X or that others have glitches.

I have posted previously on here about my faulty One X but last night my wifes phone another One X has begun to play up.The numeric keyboard(dialer)all the top numbers 1 2 3 none of them are responding,phone is stock unrooted tried factory reset but no joy,so another One X going back for repair.

How many phone manufactures in the world can guarantee that if they manufacturer a million phones all of them would be fault free or not develop any faults within the first 6 months?
Some comments posted here a baseless and lack any meaning or essence.

[Q] HTC Repair - US

Just wanted to get other people's experience with HTC Repair. I just sent my One in to get the bottom microphone fixed. Do they have a fast turnaround and how do they ship it back? I am suffering from serious withdrawal as I've been without my phone for nearly a week now. I chose to send the phone via USPS Priority 2-day Mail and it took two days longer to get there than it should. LOL - I sent something else to TX via first class and it got there faster. Thank you USPS

Fix the bottom microphone? I didn't know there was more than one microphone.

jpradley said:
Fix the bottom microphone? I didn't know there was more than one microphone.
Click to expand...
Click to collapse
Two mics - one little hole at the bottom near the charging port. The second mic is on the back in the upper band. I believe the 2nd mic is used during speaker mode and also to assist with noise cancellation.

jpradley said:
Fix the bottom microphone? I didn't know there was more than one microphone.
Click to expand...
Click to collapse
Two mics - one little hole at the bottom near the charging port. The second mic is on the back in the upper band. I believe the 2nd mic is used during speaker mode and also to assist with noise cancellation.

HTC Repair rocks. They fixed the phone within 24 hrs and it's on its way back already. Now I just hope that UPS does a lot better shipping it back to me compared to USPS getting it to them.

Just got an E-mail from UPS:
Scheduled Delivery: 01-May-2014
Now I'm doing my best Veruca Salt "I Want It Now"
Great job HTC Repair.

I loved HTC repair. They were great and fast when I needed my speakers fixed.

dagrx8 said:
Just got an E-mail from UPS:
Scheduled Delivery: 01-May-2014
Now I'm doing my best Veruca Salt "I Want It Now"
Great job HTC Repair.
Click to expand...
Click to collapse
Excellent - this is good news. HTC Repair just set up an RMA for my One yesterday to fix my purple camera. Were you rooted with s-off and a custom ROM when you sent it back, or were you at stock?

I returned the phone back to stock, locked, and S-On to ensure it wouldn't impact my warranty claim. I was rooted and S-Off with a custom ROM for all of 3-4 weeks at most before the mic broke. Prior to that I was stock for about 5 months.

dagrx8 said:
I returned the phone back to stock, locked, and S-On to ensure it wouldn't impact my warranty claim. I was rooted and S-Off with a custom ROM for all of 3-4 weeks at most before the mic broke. Prior to that I was stock for about 5 months.
Click to expand...
Click to collapse
Very good; thanks! I'm in the process of flashing it back to stock and locking the bootloader now. I like your thought of being better safe than sorry.

Got my phone back. Works great. For reference, the didn't factory reset the phone. It still shows the last reset as the one that I did prior to sending it to them. HTC Repair did a magnificent job. I did have issues with Verizon. I switched to an old dumb phone while I waited for the phone to get repaired. Apparently they deactivated my sim and I had to go to a store and they put a new sim in the phone. Waste of a good hour of my day

Be careful with your warranty status
I just got an email from HTC asking for $200 to repair my camera hardware because it was out of warranty. I would never have flashed it back to stock and paid to ship it to them had I known I would be on the hook for what amounts to a cosmetic repair. I'm pushing back to see what I can get, but consider this a heads-up to anyone wanting to send their device to HTC for repair. Check the warranty status with them first, because they said nothing about it to me when they set up the RMA.

NicholasFarseer said:
I just got an email from HTC asking for $200 to repair my camera hardware because it was out of warranty. I would never have flashed it back to stock and paid to ship it to them had I known I would be on the hook for what amounts to a cosmetic repair. I'm pushing back to see what I can get, but consider this a heads-up to anyone wanting to send their device to HTC for repair. Check the warranty status with them first, because they said nothing about it to me when they set up the RMA.
Click to expand...
Click to collapse
Every M7VZW should still be in warranty since it hasn't even been a year since the Verizon release.

GrayTheWolf said:
Every M7VZW should still be in warranty since it hasn't even been a year since the Verizon release.
Click to expand...
Click to collapse
That's a good point. They must have some other reason that they're calling it out of warranty. I'll let you know what I hear back.

So I got on the phone with an HTC repair rep, and he was super helpful. He looked into my RMA and said that the repair tech found an "Unauthorized Operating System" installed, and that is why it was out of warranty. He asked if I was aware of this. I simply said that it was a Verizon phone and that I flashed it back to factory defaults before sending it in, so it should have the Verizon OS installed.
He checked back with the repair tech and they decided that the initial observation was made in error, and they removed the repair fee. It is now at the "In repair" status, and I am a happy man.
GG HTC - I'm glad that they were reasonable with me.

NicholasFarseer said:
So I got on the phone with an HTC repair rep, and he was super helpful. He looked into my RMA and said that the repair tech found an "Unauthorized Operating System" installed, and that is why it was out of warranty. He asked if I was aware of this. I simply said that it was a Verizon phone and that I flashed it back to factory defaults before sending it in, so it should have the Verizon OS installed.
He checked back with the repair tech and they decided that the initial observation was made in error, and they removed the repair fee. It is now at the "In repair" status, and I am a happy man.
GG HTC - I'm glad that they were reasonable with me.
Click to expand...
Click to collapse
In the future, don't tell them you "flashed it back to factory defaults". As far as they should know, you never left stock or know how to even unlock your bootloader.

GrayTheWolf said:
In the future, don't tell them you "flashed it back to factory defaults". As far as they should know, you never left stock or know how to even unlock your bootloader.
Click to expand...
Click to collapse
Good point, and good advice. Thanks!

terrible experience with HTC Repair
I mailed my HTC One on 5/02 via priority Mail, USPS showed early morning delivery May 5th.
They acknowledged getting it 24 hours later asking for $200. I paid it immediately with credit card.
3 days of nothing, then yesterday, they sent a tracking number for shipping the 8th with delivery
today the 9th. All excited to get it today after no phone for 8 days.
Then this morning, another shipping notice and different tracking # for delivery the 14th!!!.
Calling HTC is useless; they don't know what is going on at all and don't know how to find out.
This has been a f--k HTC experience.
They're lame, late, and uninformed.
I am SO OVER HTC.

michaelbsheldon said:
I mailed my HTC One on 5/02 via priority Mail, USPS showed early morning delivery May 5th.
They acknowledged getting it 24 hours later asking for $200. I paid it immediately with credit card.
3 days of nothing, then yesterday, they sent a tracking number for shipping the 8th with delivery
today the 9th. All excited to get it today after no phone for 8 days.
Then this morning, another shipping notice and different tracking # for delivery the 14th!!!.
Calling HTC is useless; they don't know what is going on at all and don't know how to find out.
This has been a f--k HTC experience.
They're lame, late, and uninformed.
I am SO OVER HTC.
Click to expand...
Click to collapse
Woah there. Generally I don't trust USPS because they suck so bad, so this might not be HTC's fault. But any large corporation has some degree of miscommunication.
The majority of feedback on HTC repair is positive, so I wouldn't worry too much.

USPS got it there in 3 days just as planned.
Problem is HTC.
HTC issues 2 different UPS(brown) shipping docs to me in 2 days after
repairs complete. That's the problem.... Second shipping info is for 5 days later than the first one.
Nobody knows how or why