Multiple of times a day, my wife gets an "x" on the status bar of her mytouch 3g slide where the 3g internet sign and bars should be. After a minute or so, her phone reboots on its own and then establishes a data connection. Does anyone know why? Could someone please help? When the X pops up, she can't access the internet, can't get any calls, etc. It just says no service.
i have the same prob with mine. i found out that my SIM card comes free from sliding the phone open and closed and causes it to reboot. it happens about 1 every 2 weeks for me.
The X ,like you said, means your not in service range or in the coverage area that your network uses. Happens all the time when I'm at school or heading down to the country.
That's what the X usually means, but since you have rebooting issues the issue may be something else entirely. Seeing as I've never encounter this I can't be of help on that issue.
This used to happen to me on my old hd2. After numerous calls to t-mobile we figured out it was caused by an old, incompatible sim card. I have been with t-mobile for the last 6 years and when they started rolling out 3g, the sim cards they started using changed as well. If shes had her sim card for a few years look into getting a new one (they should replace it for free). Hope this helps.
Thanks guys! Much appreciated. She's going to see what the problem is next week. May even get a new phone or sim card.
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I bought 2 3g slides a little over a month ago and my fiance's phone started acting up first... A couple days ago mine started the same thing...
Example: you will be in the middle of typing a text message and all of a sudden, it blanks out and goes back to the message screen. so u have to start all over again with your message. When it does that an "x"appears in front of the signal bars. It happens every so often, not everytime but everyday it does it and it never did it till now. Also, since this started, on both phones now, when your on the phone itll drop the call, same blank screen, and back to phone dial screen. Same "x" appears by the signal bars when it does this. ??
I had the iPhone 3g before this and had less dropped calls!
Also, today it decided to clear out all my contacts! Nice...
T-mobile tired a new SIM card on her phone, no change. Then we called them and they told us it may be a virus from a app so they walked us thru a factoy reset and it worked, but only lasted a day or so.. Same thing is happening all over again. on BOTH phones....
Anyone else have this problem!?
PLEASE HELP!
Thanks..
jmliphone said:
I bought 2 3g slides a little over a month ago and my fiance's phone started acting up first... A couple days ago mine started the same thing...
Example: you will be in the middle of typing a text message and all of a sudden, it blanks out and goes back to the message screen. so u have to start all over again with your message. When it does that an "x"appears in front of the signal bars. It happens every so often, not everytime but everyday it does it and it never did it till now. Also, since this started, on both phones now, when your on the phone itll drop the call, same blank screen, and back to phone dial screen. Same "x" appears by the signal bars when it does this. ??
I had the iPhone 3g before this and had less dropped calls!
Also, today it decided to clear out all my contacts! Nice...
T-mobile tired a new SIM card on her phone, no change. Then we called them and they told us it may be a virus from a app so they walked us thru a factoy reset and it worked, but only lasted a day or so.. Same thing is happening all over again. on BOTH phones....
Anyone else have this problem!?
PLEASE HELP!
Thanks..
Click to expand...
Click to collapse
Set the phone to 3g only so its stops dropping the signal its in wireless network settings
k, im not 100% what im looking for.. I dont see 3g. sorry..
Network mode? (GSM/WCDMA auto)
Choose wcdma
Sent from my T-Mobile myTouch 3G Slide using XDA App
thanks, i put it on wcdma, (what is "wcdma"?)and have 3g all times for now. well see what happens the more i use it.
Thanks again!
Wcdma is the use of faster data transfer on the network instead of gsm which is slower by a long run.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Thank u.
Well changed it last night and it seemed to work alot better, but as of today, same thing.. I think its a software issue... Tmobile isnt much help tho.
Well I would call tmobile and have come up with a resolution for you.
Sent from my T-Mobile myTouch 3G Slide using XDA App
I recently purchased a G2 and was wondering if there is any benifit in activating the new simcard? I live in an area where 3G is everywhere but inside the city limits. I used to work at At&t way back when it was Cingular and I briefly remeber telling people something about upgrading to the 64 or 128 bit simcard (can't remember for sure). I have been using the same simcard for two+ years. If I travel to area's outside the city, I can use 3G speeds.
Your Knowledge is greatly appriciated.
slim
Why not?
You have nothing to loose!
...and I'm nearly certain it doesn't give you any extra benefit; I've had my SIM Since, the T-Mo Wing[?]
& Its still Going Strong!
Just replace it the sim technolgy has been the same for several years but if its real old the new 4g network might suffer a bit but still won't be to bad but it comes with a new one so just update it. Make sure that you back up any contacts you may have saved on it first though
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I called a T-mo rep about it and he said the sim cards have a expeiry date based on network transitions. He told me to activate the new sim simply because it was able to "recognize" more available bandwidth and that it did not expire from transitioning from umts,hsdpa,and hspa+ quickly where as he said mine would. (I find this bogus because my voicestream SIM card still worked)
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I personally think that T-Mo are talking BS. I'd be happy to be wrong if someone can provide proof that they're actually correct on this issue.
Actually its probably best. I checked my old sim card with the new sim card and the copper connector on the back is different from the new and old sim cards. Plus after activating the new one, I didn't have hiccups transfering from E to 3G to H whereas before it would randomly drop from H to E. But thats for me.
HI folks, i'm not sure if this is a well known problem or not, but i thought i'd give it a try. Ok the basics of the problem are that i can be on my mobile browser or any app and you can see the upload and download indicator arrows in the taskbar working away just fine, then randomly, even if the signal strength stays the same, i will lose the download arrow, and the upload arrow will stay on. At this point I cannot access the internet at all and sometimes this does not start working again until i reboot, and sometimes not even then!! This has happened With my last 4 phones (all android) so it seems like either a problem with my sim card, with t-mobiles network, or with android itself. Is anyone else having this problem??
thanks.
4 phones have been G1, Nexus 1, Desire HD and LG Optimus 3D
I dont have such a problem (orange uk). I think that is a problem with your sim card or network provider
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Really? Not a single person? Is anyone in the UK using a nexus on T-Mobile?? Lol
Sent from my Galaxy Nexus using XDA App
This used to happen all the time on my Vibrant here on Tmobile USA. 2.1 eclair was downright awful. CM 7.1 it was better but without Gingerbread drivers i was stuck with the last Froyo baseband. Even then i still frequently had this issue so i mostly used wifi at the house. Areas with stronger signal i rarely noticed this. But ironically i have yet to experience this with my galaxy nexus. Havent needed wifi at the house yet.
My problem seems to be different for the OP's. I lose the network connection totally; I get no data or no calls. Only a reboot can resolve it. I have noticed this with an AT&T SIM card and an H2O Wireless SIM card. IT seems to be the phone, as I don't have problems with the AT&T SIM card in other phones.
telstra Australia. the data is smooth and fast.
This JUST started yesterday...
So, yesterday at work I noticed I had no data...so I did the typical restart...still no data...I shrugged it off and went on my way. As I was driving I had data again. I use wifi at home, so when I got home I didnt notice any issues and honestly kinda forgot about it. Well on my way back to work this morning I looked at my phone...had full 4g service...all seemed well. Then I got to my office...
Now let me explain I DO have 4g in this area but honestly...its only a solid 4g outside. Its not the greatest indoors. Well in my office I only get 4g if I'm standing at the window or one "sweet" spot at my desk. So 99% of the time I'm in 3g. Well to make a long story short my 3g antenna seems to be borked. I can pull 4g fine...on lunch today I was in 4g and it was working great. However, when I'm in 3g I get zero data...my phone doesnt work in 3g only 4g.
I called verizon and they just decided to send me a new phone...
I have rooted my phone and I have put the newest radio on. That was awhile ago though. Tonight I'm going to try flashing a different radio but has anyone else had this problem?
Again I get NO 3g service only 4g. In an area where 4g is spotty thats NOT good.
Thanks!
Yes, I had the same issue. The first Nexus I had gave me spotty 4G service and never went to 3G in the couple of weeks I had it. Amazon sent me a replacement which is rock-solid. I get solid 4G coverage where I should (my wife and several coworkers have LTE phones so I know where I should) and when I don't have that 3G kicks right in.
I think you should definitely expected better results with a replacement. Good luck.
I had chosen to use 3G over 4G to save battery life. After about a week with the phone I began to notice that I can hardly ever get 3G reception any more, even though 4G reception has always been excellent. I don't think it is a problem with the phone, but rather Verizon tinkering with its network.
I was having the same problem all day today.
I switch the phone to CDMA during the day and use the office's WiFi for data. However, I noticed today as I dropped my daughter off at school after lunch that I had voice only and no data. Her school is the first tower north of my office that doesn't have an LTE radio, so I normally just get 3G.
Not today.
I drove back to the office and I was able to get data through the LTE radio, but the data connection would go dead as soon as I switched to CDMA. I thought there might be something wrong with the CDMA tower, but two of my co-workers had Thunderbolts set to CDMA only and they were having no problems getting data connections.
I talked with tech support for a good couple hours this afternoon and they had nothing for me. Eventually I flashed the leaked 4.0.3 radios and CDMA magically started working again.
Did the new radios fixed the problem, or is it just a coincidence?
Hmmm...
I have been having the same issue since yesterday. Verizon said there is no outages in the area. I had no data all the way home from CT to NY and finally when I got home at night 4G worked. 4G was working in and out on my way in so I forced CDMA to see if that worked and I have been unable to get anything since. I have a new SIM coming today, but somehow I do not think that will solve the issue.
I've noticed this too. I was turning my LTE off thinking it would use 3g, but I'm noticing now that many times I either have 4g or no data at all.
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I'm having the exact same problems and registered here to see what the resolution is. I'm apprehensive to root as I am still within the 15 day return window and quite frankly for 300$ I think this is total BS. Never had a dropped call, missed or unsent text on the 3g network on my old Dinc and I've lived in the same place for 2 years.
OP- could you keep this updated on how your new device works out?
same exact thing happened to me. I'm already on my second nexus and I didn't want a refurb or to lose root. So I flash android revolution hd , used tb to delete all my apps, and hid all signs of root including deleting su. I took it to Verizon and they gave me a new sim card. It was OK for about a day then started acting up again. So I called them from my wife's phone and they had to reset my number to the network and its been fine since
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justin94 said:
same exact thing happened to me. I'm already on my second nexus and I didn't want a refurb or to lose root. So I flash android revolution hd , used tb to delete all my apps, and hid all signs of root including deleting su. I took it to Verizon and they gave me a new sim card. It was OK for about a day then started acting up again. So I called them from my wife's phone and they had to reset my number to the network and its been fine since
Sent from my Galaxy Nexus using XDA App
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Click to collapse
What do you mean by reset your number to your network? Never heard that term before
I'm not exactly sure, some techs don't know about it. When I had my charge it had no data. So they reset my number and phone to the network and I immediately got data back
Sent from my Galaxy Nexus using XDA App
hi all,
stock 551ML no root, the calls running on SIM1 (4G) gets disconnected after 5/10 minutes. i suddenly see the radio bars disappearing, i can't hear anymore the called party, and then the call drops. Tried with 2 different carriers on SIM1. The phone is always enabled with 2 SIM's, but on the second one (whatever the carrier is) there's no such problem. I think this phone has large issues when dealing with 2G/3G/4G swap, signal quality on SIM1 is terrible (tested in comparison with wife's iphone6+ with same carrier same location) and often i lose signal on SIM1. Definitely not a work phone in this way. any idea? can a full reset improve the situation?
Please ensure firmware is updated to latest version. Next please try performing a hardware reset including cache wipe partition. http://www.asus.com/us/support/FAQ/1011956/
If the problem continues then it may be a hardware issue with the SIM slot and will require RMA service.
Sincerely
ASUS_USA
[email protected]
after few weeks i can say more about this issue, on SIM1 the 4G slot. (stock phone updated and wiped completely)
1) carrier signal reception has now slightly improved with .59 and .63 update
2) problems on switching from 4G to 3G still there, when 4G signal is poor the phone is not able to detect it, and tries and tries and tries sending data to nowhere. after a minute or so, switch to 3G happens and i got network connectivity again
3) comparison with iphone6+, samsungS5 and sonyZ3 (same network, same location) is still terrible, while i got no network, iphone does and loads the pages, slowly but it loads the full page. i think here is the price difference between the two -> antenna, radio, optimized software for any signal condition
4) under bad (bad from a 551ML point of view) signal conditions the battery drains a lot more faster, and that's fine but at least i would like to use the phone, to receive calls, messages, whatsapp and so on.
5) during a call on SIM1, it still happens that signal disappear and i the call is dropped, less frequently than i had before .59 update, but still happens.
6) i'm calling using SIM2 BTW, SIM2 on 2G has no issues.
i will be soon able to compare with honor7 (it should have a very good optimization on the radio part) and let you know.
bye
I am on AT&T in the US and having a similar problem and hoping someone can help except for me it is SIM 2 that is the problem and for me it is at home. Last night I was on a call that kept dropping, and it was not a good thing at all and I had to end the call. I pretty much cannot sustain SIM 2 calls in my house but SIM 2 elsewhere is okay; calls on SIM 1 are perfectly fine and with my previous phones (Note 3, iPhone, Windows Lumia 1520) no reception problem history ever at all. So this clearly is a device issue and not an AT&T issue as I get good coverage in my house. I had two phones up until a month ago when I opted to consolidate by getting the ZF2.SIM1 is perfectly fine most of the time-I've never dropped a call although a couple times I have to say I've not heard as well for a moment as I could, so I question if my house and the Zenfone2 are a good match, although that is really a weird thing as I live in a major suburban metro area that is not a coverage problem in any way shape or form with any dead spot problems, so I am wondering if something is wrong with my hardware and I need to exchange my phone. I'm going to have to pop my SIM 1 back into my Note 3 in the interim and forward calls on my second line in the interim in the meantime if that's the case . (my windows phone takes a nano SIM) and send my ZF2 back for an exchange Should I do a hard reset? Why would my house be a problem? It's not a dead spot area or remote or anything like that. I really like this phone already got a new SIM 2 card once before when I had problems at first but it seemed to be better until I then tried to make a c all yesterday and it wouldn't work.Could my phone be defective? Hard reset?? My software is up to date.
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After latest updates and various test i can say that signal coverage and battery life has been improved so much. Thanks a lot asus, it's a pleasure to work with this phone now. Keep doing the same good job!
Federic0 said:
After latest updates and various test i can say that signal coverage and battery life has been improved so much. Thanks a lot asus, it's a pleasure to work with this phone now. Keep doing the same good job!
Click to expand...
Click to collapse
Glad to hear things worked out for you. My situation didn't work out. I just returned the Zenfone yesterday. I had gotten the replacement phone through ASUS, still replaced yet another SIM card, and the problem with my SIM 2 persisted and got even worse. For me, the SIM slot being 2G did turn out to be the destructive feature of the device. My area is too upgraded for it apparently. You're the only other person I've come across that has referenced SIM 2 usage to me, so I get the sense that most people are just using the ZF2 as a single SIM and don't have a second phone line or data line. Therefore I can understand people being happy overall as it's a decent device for a single SIM user. You are lucky that your SIM 2 coverage is good everywhere. Mine was good in some areas but certainly not in and around my house and there my SIM 2 was unable to sustain phone calls. I didn't care about data-I only wanted phone calls but I couldn't do calls even.I had no cellular connection and my SIM 2 would X out and drop off all the time.
I never had a problem with SIM 1. I always got calls just fine and I found that ASUS always provided updates and I noticed changes in battery life. I was pleased in every other regard but the very purpose that I bought the phone for -to be able to get calls to both my phone lines. I do think ASUS dropped the ball with the 2G slot and need to make their next model with both slots supporting LTE. They me might get me back as a customer if they do.
Sent from my K010 using XDA Free mobile app
It looks like I am not the only one who has the sim 2 signal issue. My phone has this issue from day one, the signal of sim 2 just comes and goes all the time. Software update doesn't help at all. I've also tried putting a new sim card, but still have the same problem. I think this is a hardware issue.