Dropping phone - Epic 4G Q&A, Help & Troubleshooting

I need some advice. My wife dropped her HTC evo and its pretty dinged up. The bad part us the screen is really scratched up now. (I feel bad for her cause she loves her phone).I totally forgot to get her the insurance on it. She's had the phone for about 2 months. Am I screwed with sprint replacing the.phone for me cause she doesn't have the tep? Thanks for the help.
Sent from my Evo Killer!!!

musclehead84 said:
I need some advice. My wife dropped her HTC evo and its pretty dinged up. The bad part us the screen is really scratched up now. (I feel bad for her cause she loves her phone).I totally forgot to get her the insurance on it. She's had the phone for about 2 months. Am I screwed with sprint replacing the.phone for me cause she doesn't have the tep? Thanks for the help.
Sent from my Evo Killer!!!
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Click to collapse
Im not to sure bro but i think that even without the insurance if you go into a sprint store they will fix wear and tear but you have to pay a 35$ fee or something.
Maybe this might give you more info
http://community.sprint.com/baw/message/252583

Honestly you can add ins from the site, and in 30 days make a claim
Sent from my SPH-D700 using Tapatalk

Really....I'm gonba check into that. Thank you all so much for all your help.
hayabusa1300cc said:
Honestly you can add ins from the site, and in 30 days make a claim
Sent from my SPH-D700 using Tapatalk
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Sent from my Evo Killer!!!

Related

No more SuperSonics?

Well...I heard of some people actually messing up there EVOs and being given the EVO 3D in replacement....
But just last Tuesday I broke mine and I got my OG EVO in the mail last Thursday...I'm jus curious how and why didn't y'all jus ask for the EVO 4G?
Most just do an online claim through asurion so theres no one to talk to. And most see the e3d as an upgrade to og evo therefore not requesting an og but moving on to bigger and better places.
Sent from my A500 using Tapatalk
OiSeee...maybe me calling it in was the difference makes sense..i just didn't wanna get rid of my SuperSonic experience lol
Stores are pulling them from the sales floor. A week ago Sunday had to go to best buy to pick one up for my sister in law and tomorrow am ordering a epic touch from amazon wireless since they are a penny for upgrades and new lines.
Sent from my SPH-P100 using XDA App
I have practically destroyed mine. And I'm being sent a an EVO 4g. Should arrive tommorrow.
Sent from my PC36100 using xda premium
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
smartguy10 said:
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
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Click to collapse
It depends on what they have in stock
Sent from my PC36100 using XDA App
smartguy10 said:
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
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If you want the EVO 4G tell them your not gonna pay a deductible for a phone you don't want
evo4gnoob said:
It depends on what they have in stock
Sent from my PC36100 using XDA App
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Click to collapse
They definitely have refurb replacements in stock you're not getting a 3D lol. If they don't they will say the 4G is on back order and either make you wait or give you a loaner or something. You won't get a 3D that easy.
kennypow3rs said:
They definitely have refurb replacements in stock you're not getting a 3D lol. If they don't they will say the 4G is on back order and either make you wait or give you a loaner or something. You won't get a 3D that easy.
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Actually your wrong they are giving them out that easy cuz for
1. They wanted to give me a 3D and all that happen was the infamous charge port.
2. My wife's Epic4G gave out they replaced it with the 3D.
3. Her mom went in and talked to a repair guy about her Epic4G over heating and they gave her a 3D as well.
So yeah they are replacing your smart phone for the 3D if you DONT ASK FOR IT!
Now you've got me wondering if I should trash my 4G just to get a 3D as a replacement.
DMCunningham said:
Now you've got me wondering if I should trash my 4G just to get a 3D as a replacement.
Click to expand...
Click to collapse
Bad karma, if you break it on purpose you won't get a shiny new E3D, you will get a crappy refurb ...
I don't believe in karma, but I had to throw that up! LOL
Called in to check, after reading the thread. One of the EVO's on my plan is having issues. The CSR asked if I wanted the EVO4G or the 3D. So I guess it might also have to do with luck of the draw :/ .
TEAM MiK
Mik Roms Since 3/13/11
True, true amigo. My cousin was just offered one after shattering her screen. But she chose to stay OG, cuz she likes her white phone, and they wouldn't give her a white 3d. Lol.
Sent from my Warmed up Shooter.
Has best buy been doing replacements of evo4g's for evo3d's? Or is just asurion?
I'm not even sure on that one bruha
TrevE Supporter!
oOflyeyesOo said:
Has best buy been doing replacements of evo4g's for evo3d's? Or is just asurion?
Click to expand...
Click to collapse
4g evos. They do that until they are gone.
Sent from my SPH-P100 using XDA App
Yeah, I know two people who 3D replacments for 4G. But both had reboot issues with the 3D. So, they must have got refurbs.
Sent from my PC36100 using XDA App
I shattered the screen on my white evo 4g two days ago. My claim came in today. It is a white refurbished evo 4g. I wish it was a 3d lol
Robbsta said:
I shattered the screen on my white evo 4g two days ago. My claim came in today. It is a white refurbished evo 4g. I wish it was a 3d lol
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Why not replace the screen on the evo and sale the new one or old one and make cash towards a new 3D I sold two evo 3Ds for 200$ each recently.. people don't really want them anymore currently :-(

Do they know what phone is yours?

I have an evo with insurance so does my friend who doesn't have insurance coverage for his evo. But his screen is shatter I was wondering can I take his phone have it repair under my coverage will they know?
Sent from my Full Android on Supersonic using XDA
culua said:
I have an evo with insurance so does my friend who doesn't have insurance coverage for his evo. But his screen is shatter I was wondering can I take his phone have it repair under my coverage will they know?
Sent from my Full Android on Supersonic using XDA
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Somebody correct me if im wrong but wouldn't they have your IMEI # on file???
Sent from my SAMSUNG-SGH-I727
Plus that is insurance fraud, plain and simple. With ideas like this all of our insurance rates will be bound to go up. Thanks
Sent from my EVO 4G using Tapatalk 2
of course they know. it is under the battery. you silly
popper668 said:
Plus that is insurance fraud, plain and simple. With ideas like this all of our insurance rates will be bound to go up. Thanks
Sent from my EVO 4G using Tapatalk 2
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+1000 to this. Bad idea, I believe in most states this would be prosecutable.
popper668 said:
Plus that is insurance fraud, plain and simple. With ideas like this all of our insurance rates will be bound to go up. Thanks
Sent from my EVO 4G using Tapatalk 2
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That is probably why sprint increased insurance from $7 to $8 last year. It's only a dollar but still
Sent from my ADR6425LVW using xda premium
+1 to what others have said, that's just plain fraud, no other way to look at it. And yes I'm sure they look up IMEI numbers, they'll more than likely find out it isn't your phone.
That isn't why rates went up.
The phones have several unique numbers in them (serial number, meid, esn, msid, mac, directory number, and AAA password), some are easy to see (under battery), some are not.
Faking it will not get you very far.
Changing them, could get you into just as much trouble as the insurance fraud.
Haha thanks just asking .
Sent from my Full Android on Supersonic using XDA
you know fixing the cracked screen is one of the easiest things to do. you just need some special screw drivers and Youtube. I would go on Youtube and find a couple of easy videos that lay out what to do. then go to Ebay and buy the CORRECT part. I know you need a 4 or 5 torch screw driver also. but really, it isn't difficult. the best part is you will not wind up folding some musclebound guy's socks in a 6X6.
cityneversleepz said:
you know fixing the cracked screen is one of the easiest things to do. you just need some special screw drivers and Youtube. I would go on Youtube and find a couple of easy videos that lay out what to do. then go to Ebay and buy the CORRECT part. I know you need a 4 or 5 torch screw driver also. but really, it isn't difficult. the best part is you will not wind up folding some musclebound guy's socks in a 6X6.
Click to expand...
Click to collapse
Funny post. He's right though. Not hard to do and there are VERY clear instructions on YouTube.

[Q] cracked screen

I cracked my screen and the screen's gone black... It doesnt show any color any light nothing. I have no insurance and idk what to do lol. I went into the sprint store and they were no help they told me to buy an evo 4g lte or buy an iphone 4s. So i was hoping someone on the xda forums could help /: por favor lol. Is it possible to fix this or maybe resell?
Of course its possible to fix, but you gotta buy the parts. And of course you could resell it. If you won't fix it, somebody else will. If you do plan on selling it, I might be interested.
Sent from my SPH-D710 using XDA
peanut1596 said:
Of course its possible to fix, but you gotta buy the parts. And of course you could resell it. If you won't fix it, somebody else will. If you do plan on selling it, I might be interested.
Sent from my SPH-D710 using XDA
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Click to collapse
I'm trying to sell it, but where would i get the parts to like fix it? I'd feel so bad selling it to you the way it is now
Go to a different repair center and ask for a one time courtesy replacement. Don't be pushy about it, if they say no, just leave.
If someone comes into my store with a cracked screen no TEP, nice to me, and generally upset, I'll replace it. Only once though, gotta learn your lesson.
Sunsparc said:
Go to a different repair center and ask for a one time courtesy replacement. Don't be pushy about it, if they say no, just leave.
If someone comes into my store with a cracked screen no TEP, nice to me, and generally upset, I'll replace it. Only once though, gotta learn your lesson.
Click to expand...
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Have him ship it your store.
tdunham said:
Have him ship it your store.
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Hahaha!!! That made my day.
you can get a spare LCD replacement on eBay
Sent from my SPH-D710 using XDA
ajs2677 said:
Hahaha!!! That made my day.
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Click to collapse
And slip a couple of twenties in with it.
If youre willing to sell it im here...i have a bricked et4g so the internals would be great pm if youre going to
Sent from my SPH-D710 using XDA
*GalaxyDev* said:
If youre willing to sell it im here...i have a bricked et4g so the internals would be great pm if youre going to
Sent from my SPH-D710 using XDA
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Click to collapse
I sent you a pm
Get TEP...
Case Closed.
Sent from my Samsung® Galaxy™ SII Epic™ Touch 4G running CyanogenMod9™ ICS!
Too late now though... I hope you get TEP after this though.
Sent from my Samsung® Galaxy™ SII Epic™ Touch 4G running CyanogenMod9™ ICS!
PinnerProxy said:
I sent you a pm
Click to expand...
Click to collapse
answered srry for the lateness ive been in exams
Sent from my SPH-D710 using XDA

If Samsung won't be able to sell the Epic 4G Touch anymore.......

MOD Edit: Thread closed as fraud is illegal here and many countries. Do not reopen..ever!!
dw3bb10 said:
Any chance we would get Galaxy S III's in replacement from Asurion since they can no longer distribute the device? I thought of this and wanted to get everyones take on it. Because if so, im reporting my E4GT STOLEN and calling Asurion once or if that happens Lol
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Click to collapse
They would probably send you a Gnex or something of the same level of the E4GT.
That being said, What you are talking about is fraud and could get you in a heap of trouble.
Ophois said:
They would probably send you a Gnex or something of the same level of the E4GT.
That being said, What you are talking about is fraud and could get you in a heap of trouble.
Click to expand...
Click to collapse
Gnex isnt bad haha
Sent from my SPH-D710 using xda premium
I must agree it can get you into some deep doo doo. But im curious about the replacement thing also. Most likey a photon or a gnex
Sent from my SPH-D710 using xda app-developers app
A photon will be a huge downgrade. Probably a Gnex, I will check since will be going to tech center because of Phantom menu pop ups its getting annoying.
Sent from my SPH-D710 using Tapatalk 2
I think it won't happen unless Samsung loses the appeal also
dw3bb10 said:
Any chance we would get Galaxy S III's in replacement from Asurion since they can no longer distribute the device? I thought of this and wanted to get everyones take on it. Because if so, im reporting my E4GT STOLEN and calling Asurion once or if that happens Lol
Click to expand...
Click to collapse
That wouldn't be the case. It would ban new sales. Asurions devices are "already sold."
They'll still be required to sell or replace with w.e stock of E4GT they have left. And I bet there are a bunch of E4GT refurbs in stock to get rid of before they can replace your phone with another phone.
Sent from my SPH-D710 using xda premium
Ophois said:
They would probably send you a Gnex or something of the same level of the E4GT.
That being said, What you are talking about is fraud and could get you in a heap of trouble.
Click to expand...
Click to collapse
Uhh..gnex was banned a while ago but the van was lifted until outcome of this trial. Wouldn't be getting one of those.
Well i can said this
On my case my sisters is on my account and her phone took a accident (photon) ,i call for the replacement phone and they send the same phone but was bad the mic don't function and decide to call again for the replacement and the photon was placed on BO( back order) and the photon of the same equivalent was the Evo 3D .
By the time the appeals over, we will all have new phones I'm sure..
Sent from my SAMSUNG-SGH-I717 using xda premium
JediNinjafication said:
Uhh..gnex was banned a while ago but the van was lifted until outcome of this trial. Wouldn't be getting one of those.
Click to expand...
Click to collapse
Uhhh...The injunction was lifted when Google pushed the necessary changes to universal search actually, which was the only reason there was one in the first place.... so the nexus is in the clear
Sent from my SPH-D710 using Tapatalk 2
I don't know what changes those would be because nothings changed on mine.
I came from a Photon. Went into Sprint threw my bricked Photon on the counter and said I wanted a phone I can develope without a nazi locked bootloader and the girl came back with E4GT. Best trade I coulda done Free too no assurance bs.
Sent from my SPH-D710 using xda app-developers app
JediNinjafication said:
I don't know what changes those would be because nothings changed on mine.
Click to expand...
Click to collapse
Google pushed a new quick search apk that disabled local results, Google it...
Sent from my SPH-D710 using Tapatalk 2
locoboi187 said:
They'll still be required to sell or replace with w.e stock of E4GT they have left. And I bet there are a bunch of E4GT refurbs in stock to get rid of before they can replace your phone with another phone.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Ahh, but that's the beauty of Boost and other MVNOs - they can shift the ESNs to their pools and dump the stock VERY quickly if they wanted to. And with NV continuing to roll out to major cities - we're supposedly up in November - I wouldn't be surprised.
OTOH perhaps this will motivate my MVNO to get the S3. But have to wait until June anyhow for the renewal discount.
oshinqwe said:
I think it won't happen unless Samsung loses the appeal also
Click to expand...
Click to collapse
The judge who will decide, Lucy Koh, is the one who issued a preliminary injunction that halted sales of the Galaxy Tab 10.1.
rantoca said:
On my case my sisters is on my account and her phone took a accident (photon) ,i call for the replacement phone and they send the same phone but was bad the mic don't function and decide to call again for the replacement and the photon was placed on BO( back order) and the photon of the same equivalent was the Evo 3D .
Click to expand...
Click to collapse
thats not true. the photon equivalent is the epic touch. i went through 2 photons and asked for a different phone. they gave me an epic touch.
It is impossible to say what they will send you. It seems to be either a lateral move (similar range phone) or an upgrade. I have gotten 2 replacements from asurion in the past 2 years. I had an EVO 4g. I dropped it and the screen broke, they replaced it with an EVO 3d. The EVO 3D recently broke in my pocket (I have no idea how, I must have crushed it leaning over something) and they sent me the E4GT. The 3D is a generation newer than the EVO 4g, so that is an upgrade, and the SGS2 E4GT is similar spec'd to the E3D, so that seems lateral. That said, if I could choose any the E4GT seems to be the best of the bunch. My upgrade is in October but I think I will keep this for now!
I would guess they would have to send you another phone with wimax to match the e4gt. Whatever has a matching price on their website.

Asurion Insurance help?

So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
Sent from my HTCONE using Tapatalk 4
chriswbush said:
So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
Sent from my HTCONE using Tapatalk 4
Click to expand...
Click to collapse
My understanding is you pay your deductible after submitting an "affidavit" about what happened, and they ship you a replacement phone the next day, so it's not a one for one swap, so your little brother can use it as an expensive mp3 player. . Just curious, did you try putting the phone in a bag of rice for a few days before giving it up for good? Might save you 100 bucks. Just sayin' Good luck! :thumbup:
Sent from my SPH-D710BST using xda premium
jdsingle76 said:
My understanding is you pay your deductible after submitting an "affidavit" about what happened, and they ship you a replacement phone the next day, so it's not a one for one swap, so your little brother can use it as an expensive mp3 player. . Just curious, did you try putting the phone in a bag of rice for a few days before giving it up for good? Might save you 100 bucks. Just sayin' Good luck! :thumbup:
Sent from my SPH-D710BST using xda premium
Click to expand...
Click to collapse
I've tried everything and the phone works it's just it's so slow my gfs epic 4g runs faster lol but thank you a lot for the info
Sent from my HTCONE using Tapatalk 4
How do you mean it runs slow? Could it be there is a bunch of stuff taking up ram? If you have any experience flashing roms you might want to check out some of the awesome work in the dev section. Some really top notch stuff over there right now.
sent from my Provari with a mini rda!
That is also insurance fraud to report it as stolen when it is still in your possession, while the chances of getting caught are next to none but just something to think about it least
Making the iPhone jealous one user at a time.
patrao_n said:
How do you mean it runs slow? Could it be there is a bunch of stuff taking up ram? If you have any experience flashing roms you might want to check out some of the awesome work in the dev section. Some really top notch stuff over there right now.
sent from my Provari with a mini rda!
Click to expand...
Click to collapse
Yeah I put the official jb update and it ran a bit better may just be the phone slowly dying
mkfryan said:
That is also insurance fraud to report it as stolen when it is still in your possession, while the chances of getting caught are next to none but just something to think about it least
Making the iPhone jealous one user at a time.
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Click to collapse
And I may just file the report for repair seems like asurian doesn't want the damaged phone since it was water damaged and honestly it wouldn't sit with my conscious to do that
Sent from my HTCONE using Tapatalk 4
chriswbush said:
Yeah I put the official jb update and it ran a bit better may just be the phone slowly dying
And I may just file the report for repair seems like asurian doesn't want the damaged phone since it was water damaged and honestly it wouldn't sit with my conscious to do that
Sent from my HTCONE using Tapatalk 4
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Click to collapse
What? Asurion takes any phone back no matter what's the damage when they give you a new one. They even give you an envelope when reported lost or stolen just in case the phone ever gets back in your possession so you can return..
Sent from my SPH-L900 using xda app-developers app
RayTrue04 said:
What? Asurion takes any phone back no matter what's the damage when they give you a new one. They even give you an envelope when reported lost or stolen just in case the phone ever gets back in your possession so you can return..
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
News to me. Thanks for the info.
Sent from my SPH-D710BST using xda premium
jdsingle76 said:
News to me. Thanks for the info.
Sent from my SPH-D710BST using xda premium
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Click to collapse
No problem. It's even noted on the site when filing a claim. I go through phones like crazy and I read everything. It goes something along the lines like any found devices claimed through Asurion are the property of Asurion and must be returned yada yada.. Something like that, it's been a while I lost or had a phone stolen lol
Ps: I had two claims this year. I would gladly screencap the email they sent me thanking me for returning my liquor damaged EVO LTE that was completely fried. So if they would take a liquor damaged one with a fried motherboard why not a water damaged one which still powers on?
Sent from my SPH-L900 using xda app-developers app
chriswbush said:
So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
Sent from my HTCONE using Tapatalk 4
Click to expand...
Click to collapse
A big part of me thinks Asurion is complete rip off. I used them once and paid the $100 deductible which pi$$ed me off because I had been paying them $9 a month over the past 4 years- enough to cover the cost of a new premium smartphone and the $100 deductible. And once I got my replacement phone (refurbished, not new) the first month or so were covered by the Sprint warranty yet, I still got charged me $9 for the "Asurion".
They want you to believe the replacement phone they are sending you cost them the same retail price you'd have bought it for from Samsung but that's bull****. I am sure they get them for buy them from sprint for whatever sprint pays for recycled phones., probably $50 then they mark it up 100% and viola $100 deductible. And if you tell Asurion you want a new phone instead of a refurbished phone they'll lie to you and tell you Samsung doesn't make the D710 anymore. But one visit to the Samsung website suggests otherwise.
In short I wouldn't think twice about getting over on Asurion.
And no it's NOT Insurance fraud. Insurance fraud is a crime when committed against a real insurance company which is regulated by the state.
Ask these people if they think you should stick it to Asurion.
Take the phone apart and hit the board lightly with rubbing alcohol and a soft tooth brush.
Before you do tho take a few pics of the board and post them and ill let ya know the extent of the damage
Sent from my SPH-D710 using xda premium
I just went ahead and reported the phone water damaged and I'm just going to pay the 100 deductible I did get a call from assurion saying they do limited these forums and advises against fraud and they do monitor these forums.
Sent from my HTCONE using Tapatalk 4

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