I flashed my phone with cyanogen mod 7. I couldn't activate because I was no longer on my Alltel network. So I RUU back to my stock ROM and everything is good, except I still can't activate my phone. I'm stuck using my old lg scoop. Can anyone help me out? Do I need to call customer service? And if I do, what do I say to keep them from finding out that I rooted my phone.
This is a replacement phone and I activated it and rooted the day of, but when I flashed, it all messed up so I activated my old phone. I don't know if that makes a difference.
Also, when I try to activate my desire through the Alltel website, I get this message "Unfortunately, there's an error with your request. The ESN/MEID is associated with another wireless carrier, a wireless Internet card, an analog phone, or a non-e911 compliant phone. For assistance, please call Customer Service."
What do you mean by "activate"?
Like dialing *228 and being able to use the phone. Like making calls and such. I had to activate my old phone because my desire was stuck on splash screen, but now that I done the RUU it's fine. I just can't activate it to use it.
You shouldn't need to activate it?... Never heard of this before. Not needed to do anything like that for mine. Have a look around the forums.
+1 what GoogleJelly said. Never heard of such thing.
Sent from my customized HTC Desire using TTP
I did and found nothing. I need to do it because when my desire was stuck on the splash screen i couldn't fix it that day so I activated my old one so i could have a working phone. Now when I try to activate my desire again, I get the above messages.
psiloveyoum0re,
Am I correct in assuming that the phone is not a GSM based phone, rather it's a CDMA based phone ?
Yeah, activation isnt for GSM (Sim Card) phones, only CDMA ones.
That I do know, but how to help - sorry, no idea (we are all GSM here in the UK)..
Yes, correct. It is a CDMA phone.
Related
What started out as an effort to get my migrated XV6800 to operate on Verizon's data network has taken a nasty turn for the worse... Here is the long, sordid story, and I would really appreciate help in getting this device back onto the Verizon network.
This was originally a Qwest phone. I unlocked it and flashed it with a Verizon ROM, the file name is _Verizon XV6800_RUU_TITAN_VZW_WWE_3.57.605.1_RS_TITAN_3.37. 75_OM_VZW_ShipFULL. After I did that the customization routines did not run. Frankly, I don't know if they were supposed to or not, but they didn't.
I couldn't get the phone to connect to the Verizon network, even on *228. Eventually I applied a PRL and then I was able to connect to *228, and option #3 got the phone onto the voice network. I used it as my cell phone for two weeks with no issues on the voice network. Still, I wasn't able to get data working.
These are the things I tried while troubleshooting the data issue:
* Loaded the carrier cab from DCD
* Forced a CDMA only connection to download new keys
* Loaded the newest Verizon ROMs I found while at their website (this is the first time I saw customization routines)
* Told Verizon to switch me from pay as you go data to unlimited data (though it looks like they never turned this on)
* Tried activating my PDA with a different Verizon number, and then re-activating it with my original Verizon number
* Did a hard reset
It's those last two steps that screwed me. After I swapped the number off the phone I wasn't able to get it back. I could get to option #3, but it wouldn't let me activate the phone. Their tech support is no help and they are shocked when they look back at my account history and see that I was able to use *228 to get this phone on their network two weeks ago.
I then did a hard reset and got myself all the way back to the point where I was before I manually put the PRL in place. When I dial *228 I get the following: "Your account is not authorized to make calls to this phone number. I you would like to have additional capabilities added to your account please call customer service. Message 4, swich 691". I'm guessing that installing a PRL on the phone will now let me use option #3, because that's what made it work last time. However, I'm looking for instructions since I messed up somewhere in the process last time.
I just tried the following, but I get a recording saying they are unable to activate my phone at this time and then it tried to connect me to a person.
1. Install PRL
2. Install carrier cab
3. Install MMS cab
4. Run *228, #3
I know the person is just going to tell me that they can't help because their system doesn't recognize the ESN.
So what's the verdict, can I expect to get this phone back onto the voice network, will it ever work on the data network? Any help that anyone can offer in resolving this would be greatly appreciated.
Wrong forum? Should this have gone into upgrades?
moved thread by request of OP as Q&A forum did not provide answers nor does the OP expect it to.
Best regards,
Flar
Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.
Is your phone a Verizon phone? The pickle I'm in is that mine is not. When they ask me for the ESN they say it's unrecognized and that's pretty much it. They say they can't help me get it on the network because it's not a Verizon phone.
mfreema said:
Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.
Click to expand...
Click to collapse
Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?
No. 1, 2, & 3 all fail. I just called tech support again, hoping getting a new A key would resolve this. He told me he couldn't give me an A key unless the phone's ESN was in the system and the only way to get it in there is through *228, #3... Kind of a Catch 22.
His last suggestion was that I activate a different PDA on my number and see if maybe the computer is choking because my current phone isn't a PDA, and this one is. Kind of sounds like clutching at straws, but he said at this point I've done all that can be done, short of that.
I find really odd, and extremely frustrating, that I can't find anyone else who has been through this with a non-Verizon phone.
mfreema said:
Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?
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Click to collapse
I bought a HTC Desire branded to Orange UK trough eBay when i was working there last month. The First thing i did was to debrand it using the 1.15.405.2 that i found on MoDaCa, and i bought a unlock key on eBay. This solution worked pretty well until the OTA update showed up, the i got the known WiFi issue. That was no biggie either, just installed the RUU of the 1.21.405.2 and the new Radio, and everything seemed to be perfect again
BUT THEN, two days ago, my phone suddenly lost it's connection to the my mobile operator . I tried to swap my sim card with another sim card, and the result was that my HTC Desire wouldn't get connection while my sim card worked well in the other phone. I also browsed trough my menus to try to find something that might be wrong, but no luck. If i tried to connect to my mobile operator manually, i got a message saying something like "SIM-card doesn't allow connection to this network".
Yesterday morning, i called HTC to try to find out if this might be a hw or sw malfunction, and he advertised me to do a factory settings restore and felt pretty confident that it only was the sw letting me down. I did as he suggested and boom, it worked...for about 5-6 hours, then it came back. As if that wasn't annoying enough, a factory settings restore didn't do the trick this time, and neither did a reflash with the goldcard. I even formated my mSD to be sure there wasn't any kind of virus on it.
So please, if anyone in here got a tip regarding sw, let me know. I'm helpless without my dear phone...
Hmmm this is my biggest concern... I'm just about to buy an ebay Orange Desire and flash it with a stock ROM and unlock it.... kinda worrying as I'm no Linux man really...
im not sure if its the same thing but i have lost conection to t mobile on my desire twice now. first time was fixed by re entering the apn. this time no change. the differance is mine is un branded. i also cant do mms any more.
Unbranded and debranded, same ****, isn't it? Niter means branded...
Seems like i'm not the only one with this problem: http://forum.vodafone.co.uk/topic/5...nt-re-connect/page__view__findpost__p__405655
Lots of Vodafone users in that forum has similar issues, but most of them seems to have a workaround by turn off the back on, or go by airplane mode to get signal back, tat doesn't work for me. I tried to flash my phone once more, but still no luck.
I'm considering a root operation and install android 2.2 aka froyo, but i'm not even sure if that is possible since i got the bootloader version 0.80...
ive just got mine working again by resting the apns to default.
mms still not working though. i hope its not a voda problem i just paid off t mobile a years contract to join voda due to terrible reception and crap tech support.
what is that, and how do you do it? I would guess that a reset to factory default and/or a complete reflash would take care of such, whatever it is...
Yep I was about to ask the same thing! what is it and how do you turn it on/off?
go to settings - wirless & networks - mobile networks - access point names - then press the menu key and hit reset to default.
hope this helps you
That did the same thing as a "reset to factory defaults", but still doesn't work
I've an unbranded unlocked desire on 3 UK with original firmware and mine does drop out occasionally but always comes back perhaps its a desire quirk !
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Suppose so, but unlike you and many others, mine doesn't come back I was hoping for a fix for this issue, but i'm afraid were talking about hw malfunction, let's hope i'm wrong...
Little update, just followed this guide, but that didn't change anything. As far as i know, i now got some kind of rooted version of HBOOT 0.75 and fw.ver. 1.15.405.4, dunno about radio version. But it also says that i'm not able to install a custom rom with this rooted version, but i might be able to completely root it now and then install a custom rom?
Yet another update, i did install the 2.2 Froyo following this guide, and unlike the HTC roms, this one indicates that i do have full/optimal connection to my mobile operator, but it still won't let me call, just replies with 'Mobile network not available'.
I kinda courages me to scream out loud ****!!! Yes, i mean it...
Feedback would be nice
Just a thought, may i be that the guy i bought the phone from could have reported it as stolen with the intention of getting an insurance fee? And as a result of that, my phone have been closed by the operator? Don't even know if they mind doing such across the border. So the question would be: Is there any way to find out if my phone has been remotely closed?
Call your carrier.... they will be able to tell you if the phone is connecting to the nextwork correctly... ask them if not... why not?
I second that suggestion, try calling your carrier. Also I have found that switching the internet on directly through settings rather than using the widgets solved my connection problem.
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Yep, i got contact with the seller from eBay, and he is very helpful, so he will do what he can while i will call my carrier first thing in the morning. Seems like there might be a glitch here, but i'll keep you updated on my progress.
argh, it seems like i wont get anywhere with my phone. I'm considering trying to change the IMEI, i know it's illegal, but i paid £360 for this device, and atm it's useless to me. If i only knew how tho change the imei, not exactly easy information to obtain, not even with google...
hulkhaugen said:
argh, it seems like i wont get anywhere with my phone. I'm considering trying to change the IMEI, i know it's illegal, but i paid £360 for this device, and atm it's useless to me. If i only knew how tho change the imei, not exactly easy information to obtain, not even with google...
Click to expand...
Click to collapse
So have you found out why your having problems?
ah, sorry, thought i already told u guys, lol. Well, for some reason the phone is IMEI locked. The seller says that he did call to lock a sim card when he lost his iphone, and it might be related since it's the sim that was suppose to be in my phone. however, i think he either claimed the phone stolen to commit insurance fraud, or it's simply stolen. Another thing i came across was that the operator might blacklist the phone if it's unlocked without their blessing, don't really know if they can do that.
Either way, the only way for me to make this phone work is to convince the police that it's not stolen (i need a recite for that which he won't provide me), or to change the imei code with my "awesome" hacking skills...
I bought this phone for myself a while back, rooted it and put some custom roms on it but never activated it. I just recently sold the phone to someone online, but theyre claiming they cannot activate the phone. When the phone first boots up it prompts you to activate on the rom I have on it, but I never tried that myself
Is there a way that this phone can be activated so I can help this guy?
redspeed said:
I bought this phone for myself a while back, rooted it and put some custom roms on it but never activated it. I just recently sold the phone to someone online, but theyre claiming they cannot activate the phone. When the phone first boots up it prompts you to activate on the rom I have on it, but I never tried that myself
Is there a way that this phone can be activated so I can help this guy?
Click to expand...
Click to collapse
I'm currently on the other end of that dilemma where the previous owner activated and I'm unable to Activate. Custom roms seems to have removed the Activate option and I'm trying to avoid reverting to stock. Let me know if you find any answers. Thanks.
if its virgin mobile usa you can do an over the phone activation with customer support. have the meid and serial number handy and they will do the rest.
Hello,
First, let me express my deepest thanks in advance for those of you who may be of assistance. I have visited this site many times over the years when I needed to find the answers to smartphone related issues (mostly rooting..etc). I have usually found the information that I needed via reading posts and trial and error; however, I am having a problem that I cannot find the answer to and it is frustrating the crap out of me.
So, here goes:
I bought a LG LS980 off of Ebay. It was locked to Sprint and I had a friend of mine root it (since I couldn't figure it out and it ended up being that the firmware had to be downgraded since a patch was bumped to it) and unlocked (or so i was told, but I do not know how to find out). It is currently running Cyanogenmod 12.1. I wanted to use my old phone's SIM and pop it into my new phone so that I could enjoy it (the old phone was a Nexus and ran hella slow). So, anyway.... I contacted NET10 customer support since that is my carrier and explained what I wanted to do. They let me know that as long as it is unlocked that I would be able to just swap the SIM into the new phone and should be good to go. They checked my IMEI and said that the phone was, indeed, compatible and as long as it is unlocked it should just be a matter of a simple ROM swap. Not the case. I put the SIM in and booted it up. It went from No Service to saying "Sprint" on the upper left hand corner. I try to make a call and it states that, "The code or number that I am dialing is incorrect, please try the code or number again". I looked this up on the internet and didn't find a focused answer. I talked to my friend and he stated that I may have to set up a new APN profile.
I have checked the APN settings on it and all of the APN profiles have the prefix "Verizon". I used this mini tutorial at http://forums.androidcentral.com/goo...-settings.html along with the NET10 settings to try and make a profile. Both of their workarounds don't seem to work. I can enter about half of the information and then either click BACK or SAVE and then the profile is gone. I am not sure this is the reason that my phone is not working, but I thought I would give it a try. I have also tried to use this tutorial: http://forum.xda-developers.com/show....php?t=2798566 as a loose guide, TWRP installed. Keep in mind that I believe that my firmware was rolled back to ZVE. and not ZVD. When I have tried to edit the build.prop values at the tutorial states it does not save. Also, there are two lines that are not even in my build.prop (ro.build.target_operator and persist.service.crash.enable). When I have tried to edit or add it adds them but does not save and definitely does not persist through reboot. I feel as if I am close to getting the phone to work, but I am unsure where to go from here. I really do NOT want to have to go back to a stock ROM and all of that because....well.... my friend did the rooting and installing of cyanogenmod and I don't want to risk undoing all of his work and having to pay $ to have it done all over again (I have rooted phones..etc, but this G2 was a MOFO because of the firmware patch for me). NET10 CS and TS was of no help and they gave me a ticket number (and to tell you the truth the are outsourced and I can't understand what their reps are saying). So, does anyone have any advice or threads that I can look at? Like I said, I feel as if it is close, but no matter what number I call it says that recording. I get no incoming calls (although it rings when listening to the incoming calling phone's speaker). I am also unable to send or receive SMS or MMS messages. Any help would be greatly appreciated. I am not the most technically savvy person, but I can answer your questions to the best of my ability and I am good at following directions. (I have about 5-6 phone root/ROMS under my belt and even 2-3 SPRINT to NET10 activations, but this one is just perplexing the crap out of me) . Could it be that the phone is not unlocked???? How do I check this??? Is there a way??? When I put in the NET10 SIM it never asked me for an unlock code so I am assuming that my friend unlocked it? I have also tried "Turn the phone ON and type 2945#801# If nothing happens, type 2945#802# or 2945#*803#" and no hidden menu appears asking for an unlock code.
You can unlock your Sprint phone for GSM but you can't activate it to Verizon or its MVNOs.
Yesterday I flashed my AT&T HTC M8 to a custom ROM (Wolla) because my phone was really laggy after the Lollipop update, and I noticed that although I am still able to make calls, I cannot receive calls anymore. I am wondering if it is possible that I messed up a step somewhere (especially step 3), or if I flashed my phone with the wrong ROM?
I also looked around on XDA more, and realized a few people also had this problem, and it was resolved by turning 4G data off. Apparently this is a problem with AT&T activating Voice over LTE, and the custom ROM not supporting/compatible. Is there a suggested fix to this problem (eg. flash back to the RUU on HTC's site)?
Here are the instructions that I followed to flash the new ROM:
Unlocked my phone via the HTCDev website
Installed TWRP
(Here is where I think the problem occured). I downloaded the Wolla Marshmallow ROM from the XDA thread, and took the boot.img image from the .zip into my fastboot folder.
Then in fastboot, I typed in "fastboot flash boot boot.img", then "fastboot reboot" to reboot my phone.
HOWEVER, my phone would be stuck in white Android booting screen, and wouldn't move for around 10 minutes, so I thought it was stuck.
I redid step 4 a few times, but the same thing always occured.
Finally, I decided to take the boot.img file from an RUU from HTC's website, and use that instead of the boot.img from the Wolla .zip file.
Now my phone boots, and everything seemed to work.
The only issue is that although I can make phone calls, I cannot seem to receive phone calls. It doesn't "ring" on the caller's end, and goes to voicemail in the end.
Does anyone have any experience with this?
My phone is an HTC One M8 bought from AT&T, unlocked about a year ago.
You're on the right track (AT&T's deployment of VoLTE is the problem), and there is one more suggestion I can make: call AT&T and have HD Voice (their branding of VoLTE) turned off for your account. Details here: http://forum.xda-developers.com/showpost.php?p=62001970&postcount=28
Not a true "fix" as obviously, you will not have VoLTE if you do this. But its not a bad compromise, IMO. Not may folks are going to miss VoLTE, and at least the above workaround will allow you to use the custom ROM you want, and have LTE data.
Your other option, is to use an AT&T-based ROM. But who the heck wants that?
I think I'll hit up AT&T chat support today to turn it off, thanks!
I'm sure there are a lot of other AT&T users using custom ROMs on the HTC M8 on this forum. Are all these people getting this problem too, or are they using a special ROM that doesn't run into this issue?
Edit: I'm also a little worried if this problem might occur on other 4G networks internationally? I tend to go abroad once or twice every year, and have a SIM card for the other countries I go to. Is this an AT&T specific issue, or would I run into this problem for every country that also uses HD Voice?
Kwkevinlin said:
I think I'll hit up AT&T chat support today to turn it off, thanks!
Click to expand...
Click to collapse
Note that the base level customer service probably can't turn off HD Voice (won't know what you are talking about, or even wrongly claim it can't be done). Ask to talk to a Tier 2 (or some such term) tech support.
Kwkevinlin said:
I'm sure there are a lot of other AT&T users using custom ROMs on the HTC M8 on this forum. Are all these people getting this problem too, or are they using a special ROM that doesn't run into this issue?
Click to expand...
Click to collapse
If you click on the full thread, for which my previous linked post is from, you'll see that there are a good number of folks that had the same issue. And that is just on that one thread, there have been others (like this one of yours).
Plus, there are other variables that will effect whether AT&T users (on "international" based ROMs) will see this issue or not, such as whether HD Voice has been deployed in their market or not (heck, lots of places don't even have LTE yet, much less HD Voice), or whether the HD Voice feature was ever turned on for their account.
Personally, I have yet to see this problem, despite being on several different non-ATT ROMs and frequently travelling to various US regions. So I'm guessing in my case, HD Voice was never activated on my account.
Kwkevinlin said:
Edit: [/B]I'm also a little worried if this problem might occur on other 4G networks internationally? I tend to go abroad once or twice every year, and have a SIM card for the other countries I go to. Is this an AT&T specific issue, or would I run into this problem for every country that also uses HD Voice?
Click to expand...
Click to collapse
From what I can gather, this is entirely an AT&T issue. Although nothing is a sure bet when travelling international, I'm sure you probably already well know if you travel abroad occasionally. In particular, LTE implementations seems a lot less standardized from one country to another than 3G or 2G. But falling back to 3G is not a bad option, if you end up needed to. Really, unless you are streaming video a lot, or downloading huge files, 3G is really all you'll need most of the time.
So I think I found might have accidentally found a way to deal with this problem without calling AT&T.
On my stock ROM, I turned of the VoLTE (HD calls or whatever) options under data connections.
Made a few calls to myself to made sure that it was dropping to 3G (ect...) when I called it.
Afterwards I flashed a custom ROM (the new sense 8 rom by sundream) and my phone could still receive calls as it dropped it for 3G.
While you don't have VoLTE you could avoid the hassle of calling AT&T.