[Q] Contact Management and Gmail - Droid Incredible Q&A, Help & Troubleshooting

OK so here is my problem. I got my phone and was very excited. I started it up and set up my google account (not actually knowing that it was not the sense delivered one). Ok all is fine there... but I wanted to use the HTC Sense email client with m.google.com exchange service.
So I went and stopped the syncing from google. I then went and created a m.google.com exchange account and am getting my mail just fine... but now when I go into the people tab everything appears fine, but when I click on a contact I see 2 of almost everything. I unchecked see google contacts. But when you open it apparently already "linked" the google contact with the excahgne contact.
So, my question after all this is how do I clear all the google contacts and leave the exchange server contacts? will it take a reset? I would prefer not to have to do that.
Thanks in advance for any help.
SoBBie

Well from the response I guess I will have to go with a reset.
Oh well. If someone does know a way please let me know.
Thanks,
SoBBiE
Sent from my HTC Incredible.

Log into your gmail account, click on contacts. You should be able to delete them from there and it should remove them from your phone for you.

OK thanks for that. but the problem there is my Exchange is with Google.... and my google is with google.
So I exported all my contact both the google and the exchange (even though they are the same) to my SD card. I also exported them from google to a CVS file.
So I went into google contacts and deleted all of my contacts. I then went to my phone and did a "Sync" for my exchange and my google account. This removed all my contacts except facebook... GREAT. half way there.
Know I imported only my exchange contact back to my exchange account. Even better if linked my facebook and I see all my contacts (With Pictures) in people.
BUT here is the bad part. when I do a sync with Exchange all my contacts disappear again. What is going on? can I not update my contact from my phone to my exchange (remeber this is google exchange m.google.com).
Please give me some direction. I know that I can import the CVS file in google and only sync with exchange but I will loose all the pictures (250 contacts and almost everyone has a image even BW3's gets a food image ).
I dont want ot have to manually add all those pictures back. and the import on the phone seemed to work great. but it is not pushing the contacts out to google. Any advice would be great.
Kind Regards,
SoBBie

OK so I did the entire process again and it seem to take. I know see my contacts out on google.
Thanks for you help.
SoBBie

Related

Problems: Google Exchange Server (Activesync)

Hey guys, since a few days I have massive problems with syncing my device with google (contacts, calendar, emails). I used activesync with the snyc settings to m.google.com and suddenly it tries to sync always the entire content from new, every time stating that there are changes done on the server side which requires entire resync. does anybody have the same issues and a solution to that?
I could never get it working right. I use goosync (payservice).
I use this for contacts and calendar but couldn't get the email portion to work reliably. I use IMAP for gmail.
mine syncs fine.
The Jack of Clubs said:
mine syncs fine.
Click to expand...
Click to collapse
same, works perfectly for me.
Although i only use google for calender and e-mail, i use dashwire to back up my contacts.
You have probably already tried it, but have you disabled all but one and checked it to see if you still have the same issue?
If it works properly with just e-mail for example, then add in calender and try it again. If it works then add contacts back in or if it breaks remove calender and try contacts instead.
Might help you track down whats causing the issue.
Just an idea.
Mine syncs fine as well. At first I had problems with syncing because I never set up a Calendar or Contacts with Google, so I unchecked everything except Mail. Try that.
Check this out from wmexperts.com:
Has anyone else noticed that they can't sync Google Gmail via Activesync over the past few days? At first I thought it was just me but soon came to find that the "Error Synchronization" message was being displayed on other Windows phones.
The official error code is 0x8600050c (Communications Error) and in looking over at Google Mobile's Help Forum, there are a few solutions available.
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
We couldn't find anything official from Google on the cause of these errors or of a "official" solution. If we hear of anything we'll pass it on.
you dont have tasks selected do you?
google sync is not up to snuff as it currently stands.
having tried it, doing this over & over:
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
Has been unacceptable.
perveeus said:
google syncis not up to snuff as it currently stands.
having tried it, doing this over & over:
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
Has been unacceptable.
Click to expand...
Click to collapse
Yes I agree, but to Google's defense, they say this is in Beta, but we are spoiled with great Google products so we are expecting too much. I do wish they would put more effort to it though, it has been like this since November when I tried it and I haven't seen anything improved in 3-4 months.
wpbear said:
Yes I agree, but to Google's defense, they say this is in Beta, but we are spoiled with great Google products so we are expecting too much. I do wish they would put more effort to it though, it has been like this since November when I tried it and I haven't seen anything improved in 3-4 months.
Click to expand...
Click to collapse
Oh don't think I am bagging google & all their great products & freebies.
But it just seem they set expectations so high, that they use the excuse of "beta" forever before releasing anything (witness gmail was an invite forever!).
I'm just spoiled!
schoolio said:
Check this out from wmexperts.com:
Has anyone else noticed that they can't sync Google Gmail via Activesync over the past few days? At first I thought it was just me but soon came to find that the "Error Synchronization" message was being displayed on other Windows phones.
The official error code is 0x8600050c (Communications Error) and in looking over at Google Mobile's Help Forum, there are a few solutions available.
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
We couldn't find anything official from Google on the cause of these errors or of a "official" solution. If we hear of anything we'll pass it on.
Click to expand...
Click to collapse
I had the same problem a few days ago. I deleted the Exchange Server relationship and re-created it, and it's worked fine since. I've had similar problems periodically in the past - I chalk it up to it being a free service.
I got google sync to work, just got my touch pro2 on sunday. works with my main google calendar, saw a user around here recommend ActiveGCSync for additional google calendars, will try that tonight. The only problem I had is i initially synced all my gmail contacts to my phone (most without names or phone numbers), so then I unchecked 'contacts' thinking it would take them out, but instead it removed ALL the contacts from my phone But now all my phone contacts are backed up in my gmail I guess I will have to clean up the mess manually and sync them back up...
I spent a good part of my day so far editing all my gmail contacts and merging duplicates and the last tihng I did was set up a bunch of new 'groups' under the contacts in gmail. I was hoping that after I sync'd back up that I would be able to use the google created contact groups as a means of filtering my contact list, but this seems not to be the case.
From searching around here I ran across a program called 'Seven' and others, which I will explore if there isn't another way. But I was hoping someone could give me some ideas other than individually editing the "Category" of each contact, which seems to be the field which it looks at for "Filter" under the menu soft key.
Thanks
I use Seven Beta to sync all my mail accs. On creation gives me the option for sync of contacts and calendar as well. Everything works great.
burtonsnow8 said:
I use Seven Beta to sync all my mail accs. On creation gives me the option for sync of contacts and calendar as well. Everything works great.
Click to expand...
Click to collapse
Do you sync google contacts that you have put into groups, and then can you use the TouchFlo contact list to filter them by those groups?

Some answers from HTC

I emailed HTC on a few issues so I could get answers straight from them. I'll put them down point by answered point.
Q1. When syncing with your Google account, is it possible to sync with "My Contacts" without syncing with "All Contacts"?
A1. It is not possible to sync just 'My Contacts', it would always be 'Google Contacts, or 'All Contacts'.
(This I already found out from them as it syncs All Contacts first before syncing subgroups. And My Contacts is essentially a subgroup of All Contacts.)
Q2. Is there any way of saving contact vCard (that have been sent to you) to your synced (in my case Google) account? When you are sent a vCal, you have options of where to save it, but no options seem to appear for vCard contact files.
A2. vCards can only be saved as 'My Contacts', they cannit be moved over to 'Google Contacts'. I'm afraid it is not something there is an option for.
Q3. Is there any way of copying/moving a contact saved only on the phone to the set of contacts synced with your Google account? i.e similar to copying/moving from sim to phone, but copying/moving from only on the phone to phone and Google account.
A3. Like in point 2., I'm afraid you cannot change the type of contact once it has been saved, i.e, a Google Contact is always a Google contact, and can't be moved over to My contacts.
Q4. I have noticed that I if I change a birthday for a contact on the phone, the change is always reset to the information held online. Also, I've noticed that if I create a contact on the phone that contains birthday information, that contact will be deleted when the phone syncs. However changing a birthday online will sync to the phone just fine. Am I doing something wrong?
A4. The calender information held online has precedence over the information held on the phone. So if you create a contact with calender information contained within it, when it syncs, the calender information is reomved...as well as the contact information attached. But no, you're not doing anything wrong.
Q5. Regarding the calendar, I have noticed that the Desire will not receive vCal sent via SMS. I am using the same sim card as was in my previous device where I could receive vCal through SMS as well as MMS. Is this a feature of the phone, a setting that I have missed or is the ability to receive vCal via SMS not present?
A5. With regards to vCal, its the latter I'm afraid-vCal cannot be received via SMS, only MMS, Bluetooth or email.
------------------------------------
The only one's that bother me are points 2, 3 and 4. I think we definitely need a way to save contacts sent to us to our synced accounts.
But I don't really get the syncing issue. Maybe he didn't answer my question properly because if you create a contact on the phone without a birthday, it will sync just fine.
The birthday issue is relatively minor. The saving to synced contacts, not so minor.
not convinced by any of those answers whatsoever!
However, not got one at the moment to debunk them.
Mine should arrive tomorrow or the day after, and then i shall be back to prove these answers as wrong, or as a fault in the phone!
Are these really HTC Contact app limitation ... or Google Android limitation related to Google GMail Contacts?
What if we change the contact app to something else from the Market?
Cleargrey said:
I emailed HTC on a few issues so I could get answers straight from them. I'll put them down point by answered point.
Q1. When syncing with your Google account, is it possible to sync with "My Contacts" without syncing with "All Contacts"?
A1. It is not possible to sync just 'My Contacts', it would always be 'Google Contacts, or 'All Contacts'.
(This I already found out from them as it syncs All Contacts first before syncing subgroups. And My Contacts is essentially a subgroup of All Contacts.)
Q2. Is there any way of saving contact vCard (that have been sent to you) to your synced (in my case Google) account? When you are sent a vCal, you have options of where to save it, but no options seem to appear for vCard contact files.
A2. vCards can only be saved as 'My Contacts', they cannit be moved over to 'Google Contacts'. I'm afraid it is not something there is an option for.
Q3. Is there any way of copying/moving a contact saved only on the phone to the set of contacts synced with your Google account? i.e similar to copying/moving from sim to phone, but copying/moving from only on the phone to phone and Google account.
A3. Like in point 2., I'm afraid you cannot change the type of contact once it has been saved, i.e, a Google Contact is always a Google contact, and can't be moved over to My contacts.
Q4. I have noticed that I if I change a birthday for a contact on the phone, the change is always reset to the information held online. Also, I've noticed that if I create a contact on the phone that contains birthday information, that contact will be deleted when the phone syncs. However changing a birthday online will sync to the phone just fine. Am I doing something wrong?
A4. The calender information held online has precedence over the information held on the phone. So if you create a contact with calender information contained within it, when it syncs, the calender information is reomved...as well as the contact information attached. But no, you're not doing anything wrong.
Q5. Regarding the calendar, I have noticed that the Desire will not receive vCal sent via SMS. I am using the same sim card as was in my previous device where I could receive vCal through SMS as well as MMS. Is this a feature of the phone, a setting that I have missed or is the ability to receive vCal via SMS not present?
A5. With regards to vCal, its the latter I'm afraid-vCal cannot be received via SMS, only MMS, Bluetooth or email.
------------------------------------
The only one's that bother me are points 2, 3 and 4. I think we definitely need a way to save contacts sent to us to our synced accounts.
But I don't really get the syncing issue. Maybe he didn't answer my question properly because if you create a contact on the phone without a birthday, it will sync just fine.
The birthday issue is relatively minor. The saving to synced contacts, not so minor.
Click to expand...
Click to collapse
i have a question regarding point 4
does this mean the whole contact gets deleted or just the calendar entry ?
rhedgehog said:
not convinced by any of those answers whatsoever!
However, not got one at the moment to debunk them.
Mine should arrive tomorrow or the day after, and then i shall be back to prove these answers as wrong, or as a fault in the phone!
Click to expand...
Click to collapse
I'll be waiting! I could do chow down on some more info!
Thanks for the info!
The thing I don't get is this:
A1. It is not possible to sync just 'My Contacts', it would always be 'Google Contacts, or 'All Contacts'.
How can that not be a MAJOR problem?! I got hundreds of mail addresses in there of people I ever wrote to. If they would show up on my phone, that would make the whole sync feature useless.
Or am I missing something?
no entropy, you're not missing anything, it's a major issue to me!
I really hate to have ALL the contacts I wrote to or received a mail from, even for just one time only.
A little work-around is to check the contact option which says something like "only show contacts with telephone number", but it works in Phone contacts only: if you, from the menu, click on search contacts and look for something it will show up with EVERY contact you got in touch on gmail.
It really pisses me off
I am only importing My Contacts on my phone. I don't know how I did it, but I have My Contacts with a few groups,(about 60 contacts) and then I have All Contacts, with over 200 people. None of these show up on my phone...
zonkkk said:
I am only importing My Contacts on my phone. I don't know how I did it, but I have My Contacts with a few groups,(about 60 contacts) and then I have All Contacts, with over 200 people. None of these show up on my phone...
Click to expand...
Click to collapse
That would be interesting to know!
Are you sure they are not showing just because, maybe, you checked "only show contacts with telephone number"?
Will you test ti by going on the main menu, and click "search contacts" and see you EVERY contact (mail only ones too I mean) shows up?
Thnx
zonkkk said:
I am only importing My Contacts on my phone. I don't know how I did it, but I have My Contacts with a few groups,(about 60 contacts) and then I have All Contacts, with over 200 people. None of these show up on my phone...
Click to expand...
Click to collapse
JapanLover said:
That would be interesting to know!
Are you sure they are not showing just because, maybe, you checked "only show contacts with telephone number"?
Will you test ti by going on the main menu, and click "search contacts" and see you EVERY contact (mail only ones too I mean) shows up?
Thnx
Click to expand...
Click to collapse
I've been a bit troubled by contacts over the past couple of days and been spending a lot of time getting them sorted. All working pretty peachy now but it was a trial.
If may help to read my posts here and here.
goin' home, but will DEFINITELY check your posts!!!
Oh: since you look experienced on GContacts... any clues on progs to sync Outlook other than the good Go Contacts Sync? it works well, but it doesn't updates pics
Haha! Mine arrived this morning while i was at work so took the opportunity to pick it up from home on my lunch break!!
right here we go.
1) bollocks....kinda. It will sync those auto contacts, but you can hide them.
In people, press menu, view.
untick the box next to 'show google auto contacts'
2) bollocks. When you select to import from the SD card, it asks you which account you want to create the contacts under. just select google.
3) bollocks. See answer 2. Export contacts from phone to SD card. Delete copies on phone, import from sd card to google account.
4) i'm still looking at this but i suspect it is linked to facebook. I think it only downloads from facebook and so that overwrites what you put in. if you log out of facebook for HHTC Sense, i suspect the value you put in would appear.
5) this appears to be correct.
However, i happen to know from sources that they didn't have any desire handsets until recently, so don't be too hard on them.
thought, probably just removing the link from a contact to facebook might prove the birthday thing....trying now
Yup, that seems to be it.
When a contact is linked to facebook, you'll see a facebook logo next to their birthday in the contact view (assuming they have put their birthday in)when you actually edit that contact, no birthday is actually saved in the contact.
So it seems that data synced from facebook takes precedence over the local data.
I'll give them bollocks on number 4 because nothing is being deleted at all, and the calendar data seems to be getting synched to google, it's just that the phone will display the facebook data and not the local data.
so that appears to be 4 bollocks out of 5.
And a MAJOR annoyance for me is people tthat have their phone numbers on facebook as just 44xxxxxxx rather than +44xxxxxx or 07xxxxxx meaning you cant send them a text as it fails without the initial + and you can't edit the number as its pulled from facebook.
I have had to unlink several contacts for this reason to get my correct 'local' data to be used insted.
rhedgehog said:
Yup, that seems to be it.
When a contact is linked to facebook, you'll see a facebook logo next to their birthday in the contact view (assuming they have put their birthday in)when you actually edit that contact, no birthday is actually saved in the contact.
So it seems that data synced from facebook takes precedence over the local data.
I'll give them bollocks on number 4 because nothing is being deleted at all, and the calendar data seems to be getting synched to google, it's just that the phone will display the facebook data and not the local data.
so that appears to be 4 bollocks out of 5.
Click to expand...
Click to collapse
lol Thanks for that. Firstly, glad you finally have you Desire! The SD card route will have to do for the contacts.
As for the facebook thing, well, I haven't signed in to any facebook account yet as experience has told me to get one set of contacts in working order, and back it up before trying to sync it with another account/system. And still, when I update a birthday on my phone, it won't sync to my Google account. It's not a major thing but it is a minor irritation.
I just did another test of inputting a new test contact into my phone with a birthday (01/02/70) and the contact was deleted on syncing with my Google account. Go figure.
Oh, and it wasn't all bolx! They were half right that you can't directly save a vCard to your Google account. At least give them a one testicle redemption!
ok just to get this straight. it deletes contacts if they have calendar info in them ?
so how do you add new contacts ? first without calendar info, then sync and then go to your google account and change calendar ?
thats just strange and bad
does this only occur for contacts with calendar info in them , or are there other places where this occurs ?
TulpiX said:
ok just to get this straight. it deletes contacts if they have calendar info in them ?
so how do you add new contacts ? first without calendar info, then sync and then go to your google account and change calendar ?
Click to expand...
Click to collapse
For me, yes. Try it, let me know what happens when you sync up a new contact with a birthday from your phone to your Google account. Or change the birthday of a contact already synced on your phone and let us know if it changes it in your Google account.
just tried it on mine, on a google contact that was not linked to a facebook account.
The phone shows the birthday no problem, but it does not seem to have synched that up to the google account, even after forcing the sync two or three times....
very odd.
I'm experiencing the same exact problem, new contacts simple get deleted.

Help! Wiped all contacts from Outlook!

Hi, After using gmail to sync al contacts, calendars & mail & getting fed up with the way google handles contacts, I decided to untick "contacts sync" from googlemail on the phone, then hooked phone up to pc & sync'ed calendar & contacts. In doing so, I have somehow & very stupidly removed ALL my outlook contacts...I can get to my googlemail contacts but outlook is now empty of contacts...please tell me there's a way to get them back from somewhere! Thanks very much
Check the Outlook trashcan.
lol...what a doozy. In the mad flap I was in just didn't think straight. Thanks very much indeed for that. Is there a way I can stop this happening again? I only want Outlook contacts on the phone but happy to sync email & calendar with my gmail account. Cheers again, appreciate your help.
I also decided to remove all sync'ing from my google account- if you have done the same, then you shouldn't have that issue again.
Just to be on the safe side, now that you have your contacts back in Outlook, I'd suggest creating a back up of it (perhaps regularly), to a PST file or similar. Might to be wise to use an app to backup contacts/calender entries directly from the phone- Wave Secure as an example.
Cheers for that, outlook contacts backed up yesterday straight after restoring them back! Appreciate the advice though sh500
Just a quickie now though, I've made a "group" to send funny texts onto and while ome of the texts go to the mobile number, some are being sent to emails...again, anything really simple & dumb I'm doing here? I have set the mobile number as "primary" on all the group members but the phone seems to mix up the emails with the mob' numbers if the contact has more than 1 email address, 1 of which I set as primary too. Cheers again...

Yahoo mail app - Contact gone!

Hello,
Last night all my contacts vanished from my S2.
They are still there when I log into my ymail via PC.
I've tried re-syncing, un-installing, re-installing etc. I just can't get them back.
I don't want to enter them all manually if I can help it.
Any ideas?
Thanks.
Welcome to the sh1tty Yahoo Mail for Android bud!
I too am a Yahoo emailer, have been since 2000, and up until yesterday i've been using it to sync my contacts. Mind you, it's always been a bit temperamental. If i updated one of my contacts online and then tried re-syncing, it would never update. NEVER! I always had to uninstall and then reinstall. How stupid is that?! As i undrstand it, Yahoo Mail for Android has always been a bit buggy in this regard, although i will say for the actual emailing side of things i really quite like it.
Well yesterday i tried uninstalling and reinstalling, as i wanted to update a particular contact, and just like yourself could i get my contacts back? Hell no! It frustrated the hell out of me, i tried everything, and in the end some 2 hours later i finally got if fixed (but you may not like the answer!).
I decided, fu<k it, Android is built by Google so let's use Google for my contacts. Even though i have never used G-Mail, i decided to put the hard work in and upload all my contacts to G-Mail. Luckily there's a shortcut to help with this, you can export your Yahoo contacts to a .csv file, and then import them into G-Mail. A lot of the numbers got garbled up in the process and needed to be manually fixed, but it gives you a head start anyway. Plus, in G-Mail you can assign your contact's photos, so now i won't have to manually put these in ever again
As soon as i was done, i tried syncing my Google account contacts and voila, they immediately showed up. And whats more, i even tried editing one straight away online, and one quick sync later it showed up immediately. Yay!
So now i have a G-Mail account (exact same ID & password as my Yahoo mail, so i won't forget! which i will use exclusively as a 'Contacts Management' solution, and my Yahoo Mail as per normal.
Trust me mate, take a couple of hours and do as i did, best move i've made since getting the phone. Yahoo need to seriously sort out the syncing on their android app!

[Q] Exchange contact sync works only partially

Hey there,
I am having trouble syncing my contacts (using the native android app) with my hosted exchange account.
New contacts added to the phone are synced to exchange, changes and new contacts addes via outlook and owa are synced to the phone BUT: changes that I make to existing contacts on the phone are not synced to exchange.
Calendar and email sync works without any problems. I have been using various ROMs, deleted and re-added the account, erased cache,... the problem remains.
Any help would be greatly appreciated. (I have tried touchdown and others, I don't like them)
Thanks
DoubleYou
No ideas? Well.... I don't blame you. I am speechless as well.
Oddly enough, I am having the exact same problem. There are ballpark 2,000 contacts in my local Outlook, but only 600-700 are sync'ing to my Galaxy S5. Another weird thing is that the Google Search feature on the phone no longer finds the contacts that DO show. I do the search for a contact I know is in the phone's database, scroll over to the phone results tab to be sure, and it says "no results found on your phone".
This is bizarre as both were working perfectly at one point. Something got gummed somewhere, and I have no clue??

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