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Hi All
Hope someone can help - have tried looking through forums but can't find anything that solves this.
I was struggling with memory - down to 1mb of storage - so I did a hard reset. Memory problems solved and am minimising software I put on the phone now (and installing them to storage card etc).
However, when I try and connect it to my PC with activesync - NOTHING.
The phone starts to charge which implies to me that the cable works. I've also tried a different cable, and different USB holes on my PC. However, no luck.
The USB option is ticked in Activesync connection settings and still nothing.
Can anyone think what might be the problem - I have tried de-installing Activesync and re-installing, have deleted any partnerships, but dont know if i need to delete USB settings or something.
Hope you can help this novice overcome this problem,
Ta
That's the stupid Artemis default setting that causes that error. Go to Settings > Connections > USB-PC and disable the enhanced network option.
Thanks for the quick response but afraid it's not that problem - I already have it unchecked.
Any other ideas?
Which Version of ActiveSync do you use, which OS and which Firewall? Are you sure you did a hard reset - did it erase all your data and come up with the setup screen?
Started with 4.5, then downgraded to 4.2, but when it didn't affect the connection, I put 4.5 back on.
OS: Win XP
Firewall: Windows - but do 'allow exceptions'
Yes - did the hard reset which took me back to start up
Had the same problem, in my case Windows Media Player prevented Active Sync from connecting. What I did, launched task manager sorted processes by name, and then plugged in the artemis.
In my case after 5 seconds or so a Windows Media Player process started, I had to manually end this. Windows Media Player keeps trying to connect, but after the fifth time of stopping the service my phone finally was recognized!
My OS is Windows Vista, but I read other forums where people have XP with this problem. Good luck!
I don't seem to have windows media player running.
I asked someone at work today as my phone won't connect to my work pc either.
We realised I don't have the original mini usb cable that came with the orbit and the cable I am currently using seems a little loose.
I do have the headphones, and when I look at them, they have a really snug fit into the socket in the phone and has small gold strips on the inside of both parts of the mini usb rather than traditional cables which have them only on 1 side.
Perhaps this is the problem - do other people have a mini usb which has a firm connnection in the phone? Perhaps I need a new cable given that this is an issue with any pc I try and connect to?
Had also problems, had to totally disable the firewall and shut down the popupblocker and sometimes a reboot with saved settings, on w2k and xp with activesync 4.5.
I'm hoping the wisdom and expertise I always find on this forum can help me.
I have a new AT&T branded HTC Touch Pro 2 (Tilt 2). After about a week, I began getting the dreaded "USB Device Not Recognized" error any time I plug it in. It never connects properly. I have customized the phone using some of the cool tools I found here, but I have never flashed any portion of the device - it's just the way I got it (WM6.5 CE OS 5.2.21849 Build 21849.5.0.63)
As suggested in various places on this forum, I have:
Soft Reset the phone numerous times
Rebooted the computer (WinXP) many times
Tried several different cables, including the HTC branded extUSB one
Tried different USB ports on my computer(s)
Tried other computers (WinXP)
Tried Windows 7 (WMDC) on another computer
Hard Reset the phone several times (with and without backup restore)
Uninstalled and re-installed ActiveSync 4.5 and the USB drivers
Adjusted various settings, including USB to PC, according to various posts
Cursed extensively in three languages
Regardless of any of this, every time I connect, I get the "USB Device Not Recognized" error within a few seconds.
I am now convinced the problem is hardware, probably the USB connector on the phone. I can't be without the phone until later this month, so I can't get the hardware fixed for a while. But I need to sync.
USB, of course isn't the only way to sync; the phone has Bluetooth. The problem is, I previously reset the device and un/re-installed ActiveSync, removing the pairing at both ends. To sync over Bluetooth, I have to first sync over USB, something I can't do.
MY QUESTION IS THIS:
Does anyone know a way to force ActiveSync to pair over Bluetooth WITHOUT first pairing over USB?
Any assistance anyone can offer will be greatly appreciated
Tenaya
Under certain circumstances, urgent circumstances, desperate circumstances, profanity provides a relief denied even to prayer.
- Mark Twain
if u go to settings>connections>usb to pc un check enable faster data sync
that might help
Thanks for the reply. Unfortunately, that's one of the first things I tried and it makes no difference (I just tried it again - no joy). I should have listed it in my original post.
The only thing I can think of is to somehow force the phone to sync via Bluetooth WITHOUT having previously synced via USB.
Anyone know if this is possible and, if so, how to do it?
I think you should go and replace your hardware if it has warranty (since you have not flash it). tell them my phone USB connection is not working at all, and let them try it on their computers to make sure, am sure the warranty covers this kind of things
Uh, you're talking about the error on your PC right? This is a common issue. (with pc's) Use another USB port on the computer. That is what I have had to do. It worked fine for both the TP2 and my Wizard before that, but ever since I reloaded the computer I get that error on certain USB ports. have not researched it too heavily yet, but I plan to.
Did you try installing the Windows Mobile Device Center?
http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx
ChosenWonn said:
Uh, you're talking about the error on your PC right? This is a common issue. (with pc's) Use another USB port on the computer. That is what I have had to do. It worked fine for both the TP2 and my Wizard before that, but ever since I reloaded the computer I get that error on certain USB ports. have not researched it too heavily yet, but I plan to.
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kgeissler said:
Did you try installing the Windows Mobile Device Center?
http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx
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Did either of you read the post? It clearly states that he has done BOTH OF YOUR SUGGESTIONS!
Unfortunately, it does sound like this is an issue with bad hardware in the phone. I would suggest getting it replaced under warranty.
KD8FRE
I'm having the same problem (vzw TP2). I've already messed with all usb-to-pc settings, tried different USB ports (I've had other USB devices that req'd that), reset my PC (thank you dogbert), reset my device and am currently reinstalling ActiveSync; though I doubt that's the problem because my BT syncs work fine (I don't recall being req'd to do a USB sync intially before doing a BT sync, so I can't really help the OP with that). My device does charge via the USB cable when plugged into the PC. Disk drive mode doesn't work any more than activesync. I also haven't been able to spot it on device manager. Uninstalling it there was one of my first ideas.
I'm wary of using a BT sync to install the official VZW 6.5 ROM, because I've read bad things about ROM interruptions.
I have yet to find by searching anyone who had a real USB sync problem (i.e., one that doesn't get "fixed" by resetting or something equally simple) who has actually posted that they found a solution.
@OP, when do you get a message that you are req'd to sync by USB first? Does activesync tell you or your device?
I have this problem at work where the machine is managed. It just refuses to recognize the device. It's a security issue that we haven't been able to track down yet. I think if you look in one of the logs (forget which) you will see the actual error as it tries to load the driver.
just for the hell of it, try an older version of activesync. just tryin to throw in all possible fixes. http://www.microsoft.com/downloads/...3a-28bf-4cac-a682-58d3233efb4c&DisplayLang=en
try removing the sdcard and syncing?
RE: A New Approach
Thanks for all your responses. Sorry to take so long to respond to your questions and suggestions, I've been away (funerals and CES).
I have read extensively on this subject, have tried EVERYTHING everyone has suggested, and reached the conclusion that this IS a hardware problem, probably involving the USB jack itself.
At least for a while, replacing the hardware is something I can't do.
I want a BT sync for syncing with Outlook (Calendar/Contacts) and for installing software. I currently have NO plans to flash the ROM, I agree that would be risky over BT.
The error appears to be generated by Windows, I don't think it ever gets as far as ActiveSync, ActiveSync always indicates that it is not connected.
Despite that, I did try an earlier version of ActiveSync (can't remember which one); no joy. I tried Windows Mobile Device Center on a Windows 7 machine, but the results were the same: Device Not Recognized.
SO, does anyone know how I can force a BT sync WITHOUT first syncing by USB? That would solve my immediate problem.
Unfortunately I been there and done that.
The only workaround is to use a free exchange server - www.alol.net.br
I put it on my computer's outlook. Copied all the contacts and calender items from my default folders. Synced with ALOL. Installed on my phone, and synced via my wifi.
Not the best solution, but T-Mobile refuse to fix the faulty Diamond motherboard, but it works fine.
The first sync on the phone comes up with a error message, but after that it is fine. You need to manually put in all the settings.
I'm assuming that you have your phone set to "Activesync" + Enable Faster data synchronization on your Phone, under Settings->Connections->USB to PC
Have you tried changing this to "Disk Drive"? Activesync can still connect to the phone and do syncs, etc.
Atleast this is my experience on XP. I've had the same problem on/off after flashing one particular custom ROM.. Don't remember seeing this on my stock Tilt2 ROM.
Have you tried turning your computer Windows' firewall competely off? I read soom were that there seems to be some confict with windows firewall reconizing Activesyc.
None of the settings in the phone, including Disk Drive, make any difference. I'm fairly certain that I've tried them all. None of the settings on the PC side, including Firewall, make any difference either.
The connection never gets to ActiveSync; the USB drivers fail to recognize the device well before that.
As I mentioned earlier, I have become convinced that this is a hardware problem with the phone, probably related to the USB connector. All my research leads there.
The approach I'd like to try is to bypass USB connectivity completely and attempt to sync over Bluetooth. The problem is that ActiveSync refuses to sync over Bluetooth until AFTER the first USB sync (and setup).
Thus my question:
Does anyone know a way to force a sync over Bluetooth WITHOUT first syncing over USB. Registry hack? Settings change? ANYTHING?
Quick note.
This issue started happening to me as well.
And here's the somewhat odd part. With the SD card removed the phone is discovered properly. The original SD card and another spare one inserted in the phone cause the this USB error for me.
Go figure.
(and yes I've tried formatting the sd cards, and factory resetting the phone)
Since I use ubuntu, I'm not really going to spend anymore time figuring out this windows bug. Just needed to apply an update..via windows.
Try this it worked for me
http://www.online-tech-tips.com/computer-tips/usb-device-not-recognized/
So... No idea what's happened, but today I can no longer sync my phone with my Win7 laptop. So far I've deleted the partnership on my phone & in the Windows Mobile Device Center (WMDC.) Then I uninstalled and reinstalled WMDC. The error I'm seeing in the Event Viewer:
Windows Mobile-based device failed to connect due to communication (0x80072745) failure (see data for failure code).
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I'm at a loss here. I've never had a problem syncing my phone before. I've been syncing it regularly with this laptop & my home pc for months. The only thing I've done lately is install CoPilot8.
I can see the M$ Windows Mobile Remote Adapter show up under 'Network Adapters' in the device manager. Should anything else show up? Any ideas? I've been reading up on this error message for ages now and nothing's working for me. I really don't want to do a hardreset, but I will if I can't find anything else to try.
epoh said:
So... No idea what's happened, but today I can no longer sync my phone with my Win7 laptop. So far I've deleted the partnership on my phone & in the Windows Mobile Device Center (WMDC.) Then I uninstalled and reinstalled WMDC. The error I'm seeing in the Event Viewer:
I'm at a loss here. I've never had a problem syncing my phone before. I've been syncing it regularly with this laptop & my home pc for months. The only thing I've done lately is install CoPilot8.
I can see the M$ Windows Mobile Remote Adapter show up under 'Network Adapters' in the device manager. Should anything else show up? Any ideas? I've been reading up on this error message for ages now and nothing's working for me. I really don't want to do a hardreset, but I will if I can't find anything else to try.
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This is the only thing I've found that might be relevant...according to the posts it seems to be caused by a conflicting driver issue, there's a solution suggested there that seemed to work for some...
http://social.microsoft.com/Forums/...c/thread/56e1b653-ec2a-48d8-9b2e-b6c95a2f2284
Good luck!
I saw that page.. nothing marked in Device Manager. I did remove the phone and the windows mobile remote adapter and reinstalled them both. Device manager updates appropriately when the phone is plugged in, but it's like active sync is broken. On the pc it will search for like 1 second, then go back to Not Connected, and on the phone I just see the into page in Active Sync "To syncronize your device..."
epoh said:
I saw that page.. nothing marked in Device Manager. I did remove the phone and the windows mobile remote adapter and reinstalled them both. Device manager updates appropriately when the phone is plugged in, but it's like active sync is broken. On the pc it will search for like 1 second, then go back to Not Connected, and on the phone I just see the into page in Active Sync "To syncronize your device..."
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Darn, I had hoped that was one you hadn't stumbled across yet. The only other suggestion I might have is trying different ports on the PC, or a different cable maybe..? Sometimes when I'm using the cheap cable I keep at work for syncing, I have to reseat it a couple of times before ActiveSync will kick in and make the connection.
God I hate windows. I completely removed WMDC and the update to it, then rebooted. Reinstalled and now it's syncing. Good lord.
ETA: Is there a unix-based tool for syncing WM phones? I am seriously considering reloading this stupid laptop with Ubuntu.
Well hell. It got stuck while syncing, so I stopped it, disconnected and reconnected my phone, and now it's back to not connecting anymore. Grrr.
If its only happening on your work pc...
try disabling firewall and connectiong it... if that works... you will have to open some ports for mobile center(or activesync) to work with firewall turned on...
I didn't have a firewall on it, but god only know what the Enterprise McAfee was doing. I gave up on that stupid Windows load. Installed Ubuntu. It's sad when a non-windows OS is more reliable at talking to my Windows phone than Windows7.
hmm yea thats sad...
Anyone have any experience with this?
From what I've read, if an app is over 20mb it will not download using the cellular data service and instead insist you use wifi, or plug in to the PC.
But what do you do when you do not have WiFi available? It says 'Connect to a Wi-Fi network or connect your phone to your PC to complete the download' - but it does nothing when it's plugged in to the computer. Can leave it plugged in to the PC, with it synced to Zune (or not) for 30 minutes and nothing happens to the download, even if it's initiated in Zune.
Is there something I'm missing here? Is there something I'm supposed to tell it to do when it's plugged in to the PC? When it's synced with Zune you can't access the marketplace on the phone, and there's no 'Download Status' in Zune. As far as I can tell, Zune's not trying to download the app.
Basically, I'm trying to use option B - 'or connect to a PC', as there is no Wi-Fi network at my home or for miles. I'm aware of the bug where you can start it on Wi-Fi and let if finish using cellular data, but I shouldn't have to drive 20 minutes to Starbucks every time I want to download a larger app when the error message even indicates there's another option.
Any Zune / WP7 gurus here that can help with this? I'm an Android guy and a little lost when it comes to Zune/WP7, it's my gf's phone
I think you just have to go to the item, long press to get to the context menu, and then hit retry. I don't think it automatically attempts again once the network connection changes.
PG2G said:
I think you just have to go to the item, long press to get to the context menu, and then hit retry. I don't think it automatically attempts again once the network connection changes.
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Done that. With these large apps (over 20mb) it repeatedly does the same thing. It's got 3g the whole time - it just refuses to use it to download it using 3g. It will say pending for a moment when you hit retry, and then give that error until you connect it to WiFi, at which point you can retry and it will download. So far the only way I've successfully downloaded apps of this type (monopoly, need for speed, etc) is using a wi-fi connection at a public location.
I'm trying to figure out how to do it the other way the error message claims is possible - connecting it to a PC.
Yeah, I just spent some time trying it out with my wifi off. Doesn't seem to be cooperating...
May want to try the Windows Phone support Twitter tomorrow: http://twitter.com/#!/winphonesupport
There has to be a way, it would be pretty damn ridiculous if it actually required wifi.
PG2G said:
Yeah, I just spent some time trying it out with my wifi off. Doesn't seem to be cooperating...
May want to try the Windows Phone support Twitter tomorrow: http://twitter.com/#!/winphonesupport
There has to be a way, it would be pretty damn ridiculous if it actually required wifi.
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Tweeted it just now w/ a link to this thread. But I'm not a twitter guy, I have an account, not really sure how it works and don't ever log in to it. So we'll see where that leads me.
rabeatz said:
Tweeted it just now w/ a link to this thread. But I'm not a twitter guy, I have an account, not really sure how it works and don't ever log in to it. So we'll see where that leads me.
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If you dont hear anything from them, may want to try tomorrow during business hours.
You should be able to go into the marketplace via Zune and click on the app. Click to install and then it will instruct you to connect your device. It should download and install to the device. Give it ample time to do so as it's not immediate, of course.
At this time, Wifi is required to download apps bigger than 20MB.
I could never ever get an app to update via synching with the Zune software after many tries. I just had to do the download over Wifi.
What I got from my conversation from @WinPhoneSupport is that if you start the download on the phone (not through the Zune software on your computer), you MUST complete it using WiFi, even though the error message says 'or connect it to a PC'. They somewhat hinted that it's possible to download an app through the zune software on the PC, didn't really go into too much on that side of things, but also confirmed that there's no way to check the status of a download in the Zune software. Sooo, you're supposed to just plug in the phone, and blindly guess when the download is complete, and if you're wrong, you've got to go find a Wi-Fi network.
One thing you could try... no promises... but (at least on Zune HD) when you connect the device to your PC via a USB cable (but close the Zune software) the device will get an Internet connection from the PC. This is done via some USB standard whose name I can't remember. It only works if the Zune software is closed.
This might work on WP7 and give you phone an Internet connection via USB. You could then go to the downloads list on your phone, tap and hold on the download that's frozen, cancel it. And then search it again and try to download.
kpmblue7 said:
One thing you could try... no promises... but (at least on Zune HD) when you connect the device to your PC via a USB cable (but close the Zune software) the device will get an Internet connection from the PC. This is done via some USB standard whose name I can't remember. It only works if the Zune software is closed.
This might work on WP7 and give you phone an Internet connection via USB. You could then go to the downloads list on your phone, tap and hold on the download that's frozen, cancel it. And then search it again and try to download.
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I tried that but when I closed Zune it started looking for drivers and couldn't find any. No clue where to download them. Windows 7 32bit.
With your phone connected to your PC, search for the app thru the Zune marketplace (on the PC). When you download it with the PC, it will go straight to your phone.
Tried that as well but since theres no download status theres no way to tell when the app Is finished/installed, no.way to tell how large the file is and if it is downloading at 2kbps or 250kbps,.so you've got to blindly guess when its done and lf youre wrong and disconnect it you've got to start all over.
Tried downloading the monopoly trial using that method on a pc w a 20mbps connection, no way to tell if it was even downloading, it just said it would appear on the phone shortly. After 20 min the phone was disconnected, checked the marketplace and monopoly was sitting there in downloads w the error message
Sent from my SGH-T959 using XDA App
yea im having trouble downloading Sims 3. I have the same problem. I thought I was the only person.
I recently reflashed my Omnia 7 and did the Chevron unlock. Now every time I connect my phone to the pc through usb, Zune would restore my previous download of trial apps--but only some of them. I'm sure I dled a lot of trials. But Zune will restore the same specific trials everytime. I uninstalled them, but Zune will just restore them again the next time I hook my device to the pc. This is rather annoying and I was wonder if anyone have this problem and is there a solution to fixed it?
Zune will reinstall apps you downloaded through Zune itself.
the apps/games you download directly on the phone dont get reinstalled by Zune.
Do you know is there a way for Zune to not reinstall them everytime I sync through it? Even when I do wireless synching, it reinstalls all the apps, really really annoying.