Help...Urgent! - Desire HD Q&A, Help & Troubleshooting

Hi
My phone (HTC Desire HD) is acting very weirdly.
Problems
1. I cannot cannot connect to the internet via my mobile network. It says "use phone for data connection when Wi-Fi is unavailable". I have tried to fix this by doing various things such as doing a reset but nothing works.
2. I have a broadband connection (Wi-Fi) which requires an IP address to be entered. I cannot enter this IP address anywhere and I cannot insert my username and password anywhere in order to surf the internet.
3. I keep on receiving texts from a certain contact with information about my bill for my network service provider
4. My location is stuck on a location, I haven't been in almost a month.
5. My battery life is very poor even with mild usage.
Are these problems from the new update (Android 2.2.1)?.
Please how can I fix these issues?
Anyone have an idea when android 2.3 will be released for the DHD?
Thanks

bump - comon guys someone help me out!!

Hi,
1. What is your settings configuration right now ? (rooted phone, android version ?, did you flashed the ROM....)
2. For the wifi, it's really simple. Go to Settings -> Wireless & Networks -> Wi-Fi Settings and once here, you have to push the menu key, it will show an "Advanced button". After that you have to select "Use statis IP"....
5. For your battery life, perhaps you've installed too many apps and they are running in background (and consume power). Don't forget to turn off hardware functions you don't use (wifi, bluetooth, GPS...) and choose a brightness level not too high if you want to improve your battery life.

Thanks for the reply. I have a non rooted DHD running android 2.2.1

Ok.
Did you checked the "Mobile Network" option in the "Wireless and networks" panel ? otherwise it will never work

Related

Turning the data connection on or off

Hi,
If I read the HTC Desire manual page 128:
Code:
[B][U]Turning the data connection on or off[/U][/B]
...
Press HOME > MENU and then tap Settings > Wireless & networks.
Select the Mobile network check box to turn on the data connection; clear the check box
to turn off the data connection.
We can simply check/uncheck the above option to turn on or off the data connection.
Did you get any problem for turning it back on (from off) ???
Because I read the old HTC Hero (which has this option as well) has problem with this.
When you turn off data, and turn it on again, the phone cannot use data connection unless you soft-reboot.
Reference:
http://code.google.com/p/apndroid/issues/detail?id=33#c10
No probs with mine
I've used this method since last Saturday, saves so much battery on my Desire and when I want the net, I can turn it back on easily enough or if at home just use Wi-Fi.
No problems getting it to turn back on again.
Does this mean I'll have to manually turn data off if I want to use wifi?
Reason why I ask is because I checked my net counter and all my data has come from the data (3G) portion of my phone whilst nothing via wifi.
Probably me being a bit naive as I thought once wifi was on the phone would know to use that automatically as opposed to 3G...
EDIT: Just had a look on my phone and under settings --> wireless and network --> mobile network (uses phone for data connection when wi-fi unavailable) is checked...so would I be correct in assuming that when wi-fi is available data won't be used??
and in Mobile Network Settings --> enable always-on mobile data (uses more power on some mobile networks) is checked (could this be the culprit?)...
Thanks for your feedback, that is certainly a good news.
Btw, does HTC provide a small widget to toggle this easily?
Or you must go through the settings -> Wireless Network -> ... ?
choccy31 said:
I've used this method since last Saturday, saves so much battery on my Desire and when I want the net, I can turn it back on easily enough or if at home just use Wi-Fi.
No problems getting it to turn back on again.
Click to expand...
Click to collapse
there is a widget you can add on your screen to do this (and others) goto widgets then scroll to settings hit the arrow on the right and you get several icons you can drop
airplane mode
bluetooth
gps
mobile network (data)
wifi
Press and hold the power button, it's an option on the quick list.

Data connection problem when coming back from Airplan mode...

I've stumbled on a strange issue.
If I switch the Desire to the Airplan mode when the Data connection is off (I use the appropriate HTC Data connection widget to do this), when I switch back to Airplan mode off, the phone is no more able to restore the data connection.
The only workaround found is to restart the phone.
Has anyone got the same experience?
Two questions.
1. When you say you switched off data connection, are you talking about syncing, wifi, mobile network, ... etc?
2. Why do you want to switch off data connection and turn on Airplane Mode? Doesn't Airplane Mode cater for shutting down all wireless?
1. I'm talking only about the "Data connection" option on "Wireless and networks" menu, that is switchable via a special HTC widget. Switching this option off, the phone is no more able to access to the GPRS provider. I often keep this option off to save battery life. I turn Data connection on, if I need to sync and access to Internet.
2. This is not the matter, just it happens. Eg. When I go to sleep, I turn the Airplane mode on, doesn't matter if the Data connection is on or off (it is possible that it is on) in order to avoid any disturbs (calls, sms, etc.).
I just wonder if this issue is a true bug of the phone:
1. Switch off Data connection
2. Switch on Airplane mode
3. Switch off Airlplane mode
4. Try to activate Data connection (for me it seems it's not possible without a reboot)
Had a similar problem which I wrote to HTC about: after the phone has been data connected via wifi and I leave the wifi network it often will not connect to data via mobile network (GPRS/3G), giving the message "connection failed" if I try to manually connect in the "mobile networks" section of the "wireless & networks" settings page.
It seems to have fixed itself now, and I think it's because I've since ticked the option to "enable always-on mobile data", which I had turned off to save battery. Give it a try.
yurikg said:
Had a similar problem which I wrote to HTC about: after the phone has been data connected via wifi and I leave the wifi network it often will not connect to data via mobile network (GPRS/3G), giving the message "connection failed" if I try to manually connect in the "mobile networks" section of the "wireless & networks" settings page.
It seems to have fixed itself now, and I think it's because I've since ticked the option to "enable always-on mobile data", which I had turned off to save battery. Give it a try.
Click to expand...
Click to collapse
Thanks yurikg, but on my phone the "enable always-on mobile data" option is checked, anche there is no mobile network connection problem coming back from a Wifi connection.
The problem I shown is probably caused coming back from Airplane mode.
The other possibility is Juicedefender which apparently is known to cause problems recovering a mobile data connection (recent update may have fixed this):
http://forum.xda-developers.com/showthread.php?t=660706&highlight=juicedefender
yurikg said:
The other possibility is Juicedefender which apparently is known to cause problems recovering a mobile data connection (recent update may have fixed this):
http://forum.xda-developers.com/showthread.php?t=660706&highlight=juicedefender
Click to expand...
Click to collapse
I've not juicedefender on my Desire...
I've in plan to do some other tests...
I have a problem with my Desire reconnecting to a mobile data connection too, but not when I come out of 'plane mode, its when I leave a Wifi covered area. It could be the same problem, triggered by anything that disables and then reactivates the data connection?
I have no solution yet, and I have contacted HTC support about it (still no reply). There is some discussion here:
http://forum.xda-developers.com/showthread.php?t=656192
I seem to be having this problem too when coming off WiFi connection, unfortunately restarting the phone has not righted the issue...
I'm also having this problem with the connections. Fine on the wifi at work and at home but not switching over to the mobile network. Apart from that the phone seems awesome! Soooooo much better and more fun than the HD2.
OK, my phone appears to have no network connection whatsoever in fact...
Have the same problem as well. Coming from Wifi and to mobile network only - I do not get any data coverage. This is for the Desire and I had the same problem with Legend.
I hope this will be worked out ASAP.
Well, my problems all sorted. Turns out I had to manually input the APN for internet, took me by surprise since no phone I've owned since 2006 has needed that...
Just had to put in the settings manually too. Seems there is an issue with some of them. Would put a link here but as i'm a newbie not allowed Just google vodafone apn settings for htc desire and hey presto
Same problem here, my Hero had it too. I found it did work when you switch to gsm only and back to 3g/gsm... Would love to hear good solutions.
Im also having the same problem.
If i try switching my connection from wifi to mobile data, my mobile data connection fails to work. A power cycle fixes the issue but if i try switching connections again, the problem returns.
Can I suggest to anyone still having problems getting their phone to switch to mobile data when leaving Wifi to view the following bug report on Google Code and to star it to help raise the priority with Google:
http://code.google.com/p/android/issues/detail?id=2207&colspec=ID Type Status Owner Summary Stars
Thanks folks

[Q] Connection Issues

Hello guys, I have a problem here. It seems that whenever I use internet on my desire HD, my network does not automatically connect. I have to manually turn on the mobile network in settings. Do u guys have this problem or which anyone can help?
If I understand you correctly you need to check the box for "always-on" data. Go to: MENU->SETTINGS->WIRELESS & NETWORKS->MOBILE NETWORKS->ENABLE ALWAYS-ON MOBILE DATA.
If you already have that checked I'm not sure what else is causing your data to not be always on, or are you talking about your wi-fi connection?
For that follow path to wireless & networks, but then go to: WI-FI SETTINGS->MENU (soft key by home button)->ADVANCED->WI-FI SLEEP POLICY->(select)NEVER.
I had the same problem.
I had to get a new sim because my old one was 10 years old and wasn't fully compatible with my new phone. It re-sent out over 500 texts from my outbox.
I had to ring my service provider. They said my sim card had a old vault version
Sent from my DHD LeeDroid v1.2 -- Buzz v1.0.6 OC-UV stable at 1.41GHz -- Only ENG S-OFF.
bobbyphoenix said:
If I understand you correctly you need to check the box for "always-on" data. Go to: MENU->SETTINGS->WIRELESS & NETWORKS->MOBILE NETWORKS->ENABLE ALWAYS-ON MOBILE DATA.
If you already have that checked I'm not sure what else is causing your data to not be always on, or are you talking about your wi-fi connection?
For that follow path to wireless & networks, but then go to: WI-FI SETTINGS->MENU (soft key by home button)->ADVANCED->WI-FI SLEEP POLICY->(select)NEVER.
Click to expand...
Click to collapse
Bro, I tried doing this but it still does not work... Any other solutions?

[Q] Power Efficiency Setting

Can someone please explain to me in details what's the effect of the "Enable power efficiency" setting in the phone please?. i.e. does it turn off wifi or background data? and if so how often then it turns itself on to update data etc..
I am still really confused
I think it moniters your batt ,when it drops under a certain % it auto shuts down those features which cause heavy drain ie wifi mobile network bluetooth and auto sync ,just gives you a little extra time if your not in a place were you can recharge.
sent from my rootin tootin Revolution 6.3.1 DHD
mutsc0 said:
Can someone please explain to me in details what's the effect of the "Enable power efficiency" setting in the phone please?. i.e. does it turn off wifi or background data? and if so how often then it turns itself on to update data etc..
I am still really confused
Click to expand...
Click to collapse
As it self says, it will stop the auto sync for the applications like facebook, mail, google, HTC sense etc. when you are on device 3G mobile network. It has nothing to do with your wi-fi settings. Rather than using Auto Sync on your Mobile 3G network you can alternatively use "sync now" option in Widgetsoid app or plan when do you want to sync your data.
kaydee7902 said:
As it self says, it will stop the auto sync for the applications like facebook, mail, google, HTC sense etc. when you are on device 3G mobile network. It has nothing to do with your wi-fi settings. Rather than using Auto Sync on your Mobile 3G network you can alternatively use "sync now" option in Widgetsoid app or plan when do you want to sync your data.
Click to expand...
Click to collapse
So what's the difference with me turning off "Background data" manually?? If this is the case, this function is pretty much redundant.
its only automatic function. You can set which will be disabled when battery run low. you can fint it in options.
From what I observe at least with Desire HD & the recent 2.3.5 update, this option also affects the way device uses WiFi.
I do not know what exactly are the gradations of shudown for wifi physical or higher levels protocols, but apparently with this option enabled wifi is not so much "instant on" as it is without this option -- if the device is kept off ~10 (approx.) minutes and then switched "on", wifi connection appears only after some time.
Also (I guess as a result of the above), I observe that the device with this option enabled (being switched "off", e.g. during the night), brings up cellular data connection every ~40 minutes or so, I guess to service some data needs (this correlates with com.google.process.gapps activity). Apparently that's because it sees that wifi is really "off", and thinks it's more economic to use cellular data. I would say that average current draw does not change much due to that -- normal "always on" wifi does not take much power anyway.

Crazy WIFI problem

Hi,
I recently bought a LG G4 Spirit. After first setup everything seems to work fine. During the initial setup i connected the phone to my WIFI. The connection works (for example gmail account login, web browser). However, after the first enthusiasm (lets say 2 hours without problems) the phone goes in standby (or better the screen goes off). After switching on the screen again my WIFI symbol is on with full signal strength but by that time i dont have internet access any more. Whatever i do, no internet access. Solution is to toggle WIFI off and on again. And voila, everything works until next standby.
What I did so far:
- tried dhcp and fix ip
- toggle WIFI always on (during standby) in extended settings dialog
As I had no idea any more i contacted LG. They adviced to do the following:
- remove battery while phone is running and replug
- do a factory reset
After that the LG support adviced to exchange the device as I bought it 1 week ago. Thats what i did. After setting up the brand new phone it shows the exact same behavior....
My first suspicion then was the access point, but my whole familiy (5 people with 1-3 devices each) does not have an issue with the access point....
I am completely out of any ideas what might happen.
Hope this does make sense to anyone in here.
Thanks
LL
Settings --> Wifi ---> Menu (3 dots in upper right corner) ---> Advanced Wi-Fi
Make sure that "Keep Wi-Fi on when screen is off" is set to "Yes".
barcodelinux said:
Settings --> Wifi ---> Menu (3 dots in upper right corner) ---> Advanced Wi-Fi
Make sure that "Keep Wi-Fi on when screen is off" is set to "Yes".
Click to expand...
Click to collapse
Thanks for your answer. I dont have English as system language so I missed the correct wording of that option. But that is what i tried to describe with " toggle WIFI always on (during standby) in extended settings dialog " --> so i tried it...

Categories

Resources