Exchange - EVO 4G Q&A, Help & Troubleshooting

Ok so I got a fellow co worker who we both have the excat phone expect mine is white and hers is black. Same hardware same Myns RLS5 same Radio updates and all.
My phone syncs with Exchange just fine no issues, hers will sync fine with Email, contacts but calendar will not sync at all. If you go to the sync area you can watch it spin then flash and start again. No before when she was on RLS 2 it worked fine for a short while then stopped working. I have cleared app data for the calendar and turned the sync back on, i have removed and readded her exchange account, I have had her run the battery down to 1% and then charge it. I cleared Cache davlik, and having access to the exchange server and AD i have fiddled with that as well. Nothing changes the fact that it will spin and flash and continue spinning.
At this point i am thinking that for some odd reason it is hardware, unless someone can point me in a direction to fix this for her.

smokingmango said:
Ok so I got a fellow co worker who we both have the excat phone expect mine is white and hers is black. Same hardware same Myns RLS5 same Radio updates and all.
My phone syncs with Exchange just fine no issues, hers will sync fine with Email, contacts but calendar will not sync at all. If you go to the sync area you can watch it spin then flash and start again. No before when she was on RLS 2 it worked fine for a short while then stopped working. I have cleared app data for the calendar and turned the sync back on, i have removed and readded her exchange account, I have had her run the battery down to 1% and then charge it. I cleared Cache davlik, and having access to the exchange server and AD i have fiddled with that as well. Nothing changes the fact that it will spin and flash and continue spinning.
At this point i am thinking that for some odd reason it is hardware, unless someone can point me in a direction to fix this for her.
Click to expand...
Click to collapse
My coworker has a similar issue though after it stopped working, he couldn't even log into the acct anymore. I told him to have his activesync acct reset/removed/re-enabled/etc. You can also try that.

Related

[Q] Exchange Calendar Sync Issue - Resolved

Stock EVO, 2.2...
I just noticed this issue about three days ago...my Exchange calendar is constantly syncing, and I do mean constantly.
If you go to Settings - Accounts & Syc - Exchange ActiveSync, you can see the last sync for each item. My calendar constantly reads the same time as system time, and the Sync icon in my notification area is constantly flashing on and off.
I have noticed that my battery is draining VERY fast. I had to put it on a charger twice yesterday (I got the 15% battery warning) with normal use, when I can typically go a full day of use without any issue.
I can deselect Calendar syncing, but of course that's only a temporary fix.
Has anyone else run into this? Anyone heard of a solution? A google search did not yield any results.
FIXED!!!
Well I fixed my own problem...though I cannot determine the cause of the issue (I even tried uninstalling some apps I had DL over the past few days), the fix was simple, though it took a while to figure out.
I tried to merely remove/re-add my Exchange sync, but I kept getting 'client/server conversion errors', and my calendar would refuse to sync (though email and contacts did). Furthermore, in Outlook, I would get lots of duplicate entries (interestingly, they were recurring events and all-day events).
This was the solution:
1. Delete Exchange account from EVO (contacts, calendar, email)
2. Since I noticed that my calendar app still had some entries in it, even after deleting the Exchange account, it was evident that there was some data still on my phone that was possibly causing the syncing error. So, I went to Settings - Applications - Manage Applications, and selected the All tab. Scroll down to the 'Calendar' app entries, and you have to clear/delete any cache/storage data in each.
3. Re-synced with Exchange successfully.
I searched around different forums, and it seems many have had a similar issue and have waited in vain for Sprint or HTC to publish a solution.
This one worked for me. Hope it helps others.
yes!!!! Thank you so much. After trying everything and almost a week of my battery going dead with a couple of hours on my EVO your solution worked! I would recommend that anyone try this solution before going any further!

Exchange Mail Problem with HTC Mail - Help Needed

Let me start off by saying that this issue has had me running in circles going batsh!t crazy for weeks now. Generally speaking, Exchange contacts and mail worked for me right out of the box using the built in Sense Mail and continued to work through several iterations of the Fresh ROM. Definitely occasional issues but all in all it worked. And, since I was constantly experimenting with new ROMs, I always just assumed it was me who had done something when syncing stopped working.
That said, after weeks of no tweaking Exchange Mail suddenly stopped working and despite all efforts I can't get it to work well again. Moxier, Roadsync, and Touchdown all work without a hitch. And, even the AOSP Email app I used when trying out Cyanogen continued to sync despite the occasional "connection error." Unfortunately, I would really prefer to use the built in Sense Mail app and hope someone here can help me fix whatever it is that is not working.
What Works and What Doesn't:
Exchange Mail - If I delete the account and start over I can nearly always set the account up but, on occasion get continuous "Failure, Try Again Later" dialogs. Once set up, the phone immediately starts trying to sync. The most frequent result at this point is no mail shows up but the syncing icon will spin for hours to no avail. However, if I go to view the folders, I can see my different folders which are clearly from my exchange account. However, sometimes after I set the account up and it starts syncing, some mail WILL start to show up in the inbox (10-20 messages) but then stop while the sync icon spins indefinitely.
Exchange Contacts - Always worked and continues to work
Exchange Calendar - From the very beginning had "connection timeout socket" issues but so I use a workaround using Google Calendar Sync. I am perfectly fine with this workaround so, if it can't be fixed it is no big deal.
Numerous times I have tried
-deleting and re-adding the account
-changing up the sync options
-wiping the phone and re-flashing ROM's (including stock)
-Using apps that prevent the phone from locking
-screaming and yelling
If anyone can help I would be very grateful. I also attached a logcat that ran this morning.
http://dl.dropbox.com/u/4716709/Log.txt
hmmmm...
For clarification:
After a hard reset, no rooting, no ROM, just a plain stock 2.2 EVO, you cannot sync Exchange mail? Contacts are OK, and Calendar requires workaround?
I would check with your IT dept and see if they have any restrictions on device synchronization. Ensure they are running at least Exchange 2007, and try having them delete the synchronization from the server-side.
I would test on a different EVO, preferably one that has never been rooted or flashed. Does your account sync, or can you duplicate the symptoms?
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
okolowicz said:
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
Click to expand...
Click to collapse
Check your settings for SSL and TLS. Maybe something is off there. Also check how much mail you are trying to sync and the size of the mails you're trying to download. These are all in the account settings.
Also find out if your IT dept has changed anything on their end. I had issues when upgraded from Exchange 2007 to Exchange 2010, it could be something related to that also...
Perhaps you can provide your settings and we can take a look. It's hard to pinpoint a problem without specific info.
there are some good suggestions in the thread already, but I have something relatively basic you could try. At anytime after deleting your exchange info, did you ever go into manage applications and see if there was any data still in the mail app, and if so, did you try to clear the data and cache before reloading your exchange info?
Regarding the amount of mail I am trying to sync, I've tried the default 14 days down to 3 days with no difference in reliability. I've also tried changing up the allowed size of emails from anywhere between 10kb and entire mail but still no consistency.
The settings I use are pretty straight forward and haven't messed around too much because I haven't seen to many areas to tweak. The server address is mail.companyname.com and the domain is companynameI've tried with and without the SSL box checked which has made no real difference.
What makes it frustrating is the inconsistency. For example, yesterday I deleted and set the account up again with another combination of settings and email started syncing almost immediately. But, as is typical, after syncing the first 20 messages or so nothing else showed up and the sync icon spun indefinitely. And, contacts of course synced without issue.
If there are other settings you recommend me looking at, please let me know.
fachadick had an excellent suggestion. I've seen similar sync issues when the local cache remains even after having removed the account (client-side), or if a particular mailbox in Exchange was previously synced with a Windows Mobile device (server-side).
1. Try removing the account from your EVO, and wiping out the local cache in Settings - Applications - Manage Applications (the 'All' tab). Check every app that is associated: Calendar, Calendar storage, Calendar Sync Adapter, Contacts Storage, etc, etc
2. Have your IT dept delete any and all sync relationships on the server side.
After these two items, reboot your phone, wait a while, and try again. Question: what version of Exchange does your company run?

Loose Exchange contacts every reboot of phone

Hello everyone,
I've tried to get a help on polish android forums but without a single reply. That's why I'm asking you for help guys. My problem is really really strange and I found nothing about such issue in whole Internet.
I have an issue with contacts synchronized with Exchange 2003 Server using Corporate Sync. After setting up account and initial synchronization everything works just perfect... until first reboot. After any reboot my contacts synchronized with Exchange starts to disappear. However mail and calc still synced well. Contacts don't disappear all at once but in "blocks" about 20 contacts every 30 seconds. It takes about 5-10 minutes till contact book is vanished. After all contacts disappear phone connects to Exchange server and starts to sync contacts again. Then it also takes 5-10 minutes till all contacts will shown (sync) depending on connection speed to server.
Initially I thought that after phone restart there's some issue with sync to exchange and that's why contacts are vanished and downloaded (synced) from exchange again. However when I disabled APN, WiFi and any other form of internet communication in phone and then restarted it, the scenario was excacly the same with one exception. Contacts got lost but not synced again since there was no internet communication. After that and due to nature of how contacts disappear (one-by-one, not all at once) I thought that maybe some indexing process is puring my phone book after device boot-up and I think I was not in mistake. Using some software (like Titanium backup) I've frozen com.motorola.blur.main and restarted the phone. After reboot contacts still started to vanish but in the middle of process I've de-frozen com.motorola.blur.main process and contacts STOPED to dissapear. From 624 contacts 507 was still remaing and not deleting themselves anymore. However those already deleted was not synced again at all. After that I re-created my account and all issue start over.
Sometimes after puring my phone book it can't sync again somehow and I have to even delete/add account again or disable contacts sync with exchange and enable it again.
Finally I've done hard reset of defy and start-over. The very first thing I've done after HR was to add Google and Exchange account and check if problem still persists on fresh system without any added software. Of course it still persists
For reference - Google account don't have this "issue" - only exchange have.
And now maybe the most important thing. This issue most probably happened after I upgraded my Defy from 2.1 to 2.2.2 throught official MSU (Motorola Software Upgrade). I can't be 100% sure that both things had their place in exact same time but for 80% they was. Maximum difference in time between upgrade and contacts issue is less than two weeks.
Finally it maybe some huge bug in Corporate Sync function in Froyo - OR Motorola has a huge bug in their BLUR software. Anyway it's very strange that no one reported that before. My phone is running stock firmware so it's no different like any other bought in Orange.
Hope anyone can give me any advice or help with it,
Regards
Exchange contacts every reboot of phone
Hi
did you solve this problem? I have the same issue every time I switch my phone off. Much to my demise when I went abroad without roaming data. I switch my phone on in the arrival hall and boom no contact in my exchange. Had no contact until I got back home. Disaster!
Unfortunatelly I did NOT. However I have a workaround for that. You can find on market app called TouchDown. It costs about $20 but does its job. Just disable synchronizing contacts by build-in exchange synchronization mechanism and let it do by TouchDown. The issue with TouchDown is that you have to edit/create/delete contacts from TouchDown application rather than from build-in contacts manager, otherwise it won't be synced to exchange.

Help: VZW Galaxy Nexus Contacts and Gmail "Sync is currently experiencing problems"

Help: VZW Galaxy Nexus Contacts and Gmail "Sync is currently experiencing problems"
My new nexus will not sync contacts or gmail. I get the error "Sync is currently experiencing problems. It will be back shortly." I have tried clearing the cache on both apps and restarting the phone, but the error reoccurs. It has synced some contacts (58 of 141). But the error remains, and the rest of the contacts do not appear, even after choosing to display "all contacts".
Can anyone help?
TheTomas said:
My new nexus will not sync contacts or gmail. I get the error "Sync is currently experiencing problems. It will be back shortly." I have tried clearing the cache on both apps and restarting the phone, but the error reoccurs. It has synced some contacts (58 of 141). But the error remains, and the rest of the contacts do not appear, even after choosing to display "all contacts".
Can anyone help?
Click to expand...
Click to collapse
I'm seeing the same thing, though it's only affecting my synched bookmarks. If you go into settings > Accounts & Sync, it'll have an exclamation by the problem child/children. Uncheck whatevers not working and your contacts should finish in theory. I was able to get all my contacts.
Last time I restarted after a cache wipe, contacts gave the error, but gmail synced for a long time before giving the error. This time, contacts again errored right away, but gmail is still syncing. I'm hoping it will finish this time, and then I'll work on getting the contacts to sync.
I've checked the syncing on my other android devices and there are no problems there, so I don't think it's a problem with the servers.
I actually had the same problem when I wiped my touchpad last night. unchecked and rechecked and it started working again.
Well I hope it's temporary, but I'd really like to get it fixed. Does anyone know how long it usually takes to sync gmail? It's been going for over 30 minutes now.
Bump for a fast board, I still need help with this. I just formatted the cache in recovery and the problem came back immediately.
Edit: I deleted my google account and readded it and it seems to be working, sorry for the bump. I hope this helps someone else.
Unfortunately mine is still broken and I've tried everything. Adding it back in doesn't help. I'm using "[email protected] and my email will not synch even though others do. I have other gmail accounts that are synching just fine. What's up Google??? Man this is frustrating; the email account I actually need most is not working.
I just got my wife a Nexus, and I have been getting the sync error, along with a pop-up saying "unfortunately contacts have stopped working". Gmail is working fine, it's just contacts. This started happening after unlocking, rooting, and installing Codename ROM. I'm running Codename on my Nexus without problems. I unrooted, and relocked hers, and it seemed to be fine. Went back to unlocked, rooted, and Codename, and the problem came back. I'm going to try the previous versions of Codename, and Nova Launcher to see if it makes a difference, but if anyone has any more info about this, I'd like to hear about it.
Thanks

facebook calendar sync

Hi, I just recently purchased the HTC One from Verizon and everything seems to be working fine, except the Facebook blinkfeed. When I go to use my Facebook account my contacts and live feed sync okay but my calendar doesn't. It says that sync is currently available and to try again, and I also get authorization problem at the top of the screen. Well if I drop down the menu and click on the authorization problem, it tries to bring up facebook for a second and then close out. I then had a friend try his Facebook account and everything works fine, no issues with Facebook syncing and his posts from Facebook shows up on the main blinkfeed. So what am I overlooking here? I went into the local verizon to see if it was just my phone that might be bad, but I tried syncing up my facebook at the store and it also had the same issues.
I've tried removing my account, changing passwords, changing my email address I use to log in, I even done a factory reset with data wipe nothing works. Hopefully someone here might have experienced the same issue and knows where to try to fix it.
Thanks..

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