[Q] 131 customer ID error? - Desire Q&A, Help & Troubleshooting

I'm getting this on my debranded/rooted desire whenever I try to flash back to stock. I used to be able to do it but recently it's started saying this, any idea why?
Thanks

What ROM are you flashing?

I'm trying to flash back to the latest RUU 2.29.405.5.

CID error means you'll need a gold card

I think I used a goldcard to debrand ages ago but I can't remember how to do it, is it easy?

http://android.modaco.com/content/software/308798/pc-application-goldcardtool/
Give that a bash, you may need to register to get the attachment. Your gold card will be needed for ALL updates back to stock so make your day to day card the gold card and leave it in the phone

Sorted thanks mate! Is it worth making a nandroid backup if things go wrong again?

Yes but it will only go back to the rooted ROM. Keep the RUU safe and you can go back to stock if you need to (would've been best to have the actual original RUU for your phone for warranty purposes but meh)

My phone was o2 branded i'm sure there's an RUU about somewhere!

Here, to be exact:
http://shipped-roms.com/download.ph...00.32U_5.09.05.30_2_release_144166_signed.exe

Related

[Fixed] something gone wrong, need help

Hey guys i really need some help here, my phone won't boot up and it won't recognise my sd card. I've only got fastboot and recovery.
I'll explain as best as i can how it got this way;
Firstly i tried to s-off my desire so that i could upgrade to amon recovery 2.0, but it got stuck on 3rd step waiting for flash to complete after sorting that out by flashing a new rom, i proceeded to flash the recovery and that went fine. then i created a nand backup and decided to test the s-off by flashing a custom splash which also went fine but then i rebooted and downloaded leedroid2.2f and transfered it on to my sd card but when i rebooted the phone when into a small bootloop before booting into the phone but it was failing to recognise the sd card so i tested the sd card in my hero and it was working fine. the phone wasn't being recognised by the laptop as it ws asking for certian drivers so i rebooted into recovery and did a full wipe (like an idiot) and now it gets stuck in the boot animation with no logcat output and as it can pick up the sd card i can't flash a rom.
I hope some one can help me get my desire back to stock at least so i can send it off to htc if there is any hardware problem
Can i also add that my desire was orange branded had a slcd screen its original hboot was 0.83 and i don't have a goldcard for it either
Edit: I solved it and my phone is back thanks to guide by shockem on another thread, i'd also like to apologise to any mods for opening a new thread (kinda panicked) i'll look around properly before i open a new thread
hey guys now that my phone is back to stock has it got warranty back? seeing as it's an orange branded phone but it has a stock unbranded rom also its sim unlocked
If Orange takes care of your warranty, I suppose you must flash an Orange branded RUU before submitting it.
Yeah but theres no orange ruu and i can't use my usb port. I only have a goldcard which i made last night so if anyone can create a pb99img.zip for a stock orange rom i'll be grateful or if anyone can tell me another way of flashing a stock orange ruu.
That ZIP can only be extracted from an RUU, it's not something you can 'make up'
I'd go back to HTC direct and see what they say
EddyOS said:
That ZIP can only be extracted from an RUU, it's not something you can 'make up'
I'd go back to HTC direct and see what they say
Click to expand...
Click to collapse
Yeah i realised that, seeing as i got my phone running now i've done some searching and i believe my usb is bricked, theres a guide on modaco to fix it but it requires for me to be rooted, the problem is my phone is slcd and originally had boot loader version 0.83 and the bootloader atm is 0.93. Is there a way for me to root the desire to attempt this fix?
its definitely a usb brick as i've enabled sd card functionality. I jus need a way to root the device now any one help me out?
You can't, unless VISIONary is working on the Desire
If you wanna try a newer ROM and see if that fixes things get the newest PB99IMG off of shipped-ROMs.com - it's the version of 2.29.405.2 and you'll need your gold card to flash it
EddyOS said:
You can't, unless VISIONary is working on the Desire
If you wanna try a newer ROM and see if that fixes things get the newest PB99IMG off of shipped-ROMs.com - it's the version of 2.29.405.2 and you'll need your gold card to flash it
Click to expand...
Click to collapse
Just tried with VISIONary it goes through the motions and su app is there but doesn't seem to have given root as any app requiring root doesn't work. I'll have to pop into local orange shop and see what they say if that doesn't work can you tell me how i would get it back to HTC
You'd send it back to HTC as per the warranty card details I imagine, never had to send anything back to them before
SOLVED
Manage to get it done using this post http://forum.xda-developers.com/showpost.php?p=9056719&postcount=15
make sure usb debugging is ticked and also copy the files to /data/data/jackpal.androidterm/ only, there is no such directory as shared_prefs
Only way to get stock orange ruu on it is go to an orange store and ask them to reflash the phone.
Sent from my HTC Desire using XDA App
ste1164 said:
Only way to get stock orange ruu on it is go to an orange store and ask them to reflash the phone.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Thanks but that would have been hard without a usb but it doesn't matter i've fixed the usb brick and re rooted my phone, fortunately i had made a nand backup just before everything crashed so going to restore that
fezy said:
Thanks but that would have been hard without a usb but it doesn't matter i've fixed the usb brick and re rooted my phone, fortunately i had made a nand backup just before everything crashed so going to restore that
Click to expand...
Click to collapse
Assuming Orange have the RUU it wouldn't have been hard, but they would've needed the SD card working
EddyOS said:
Assuming Orange have the RUU it wouldn't have been hard, but they would've needed the SD card working
Click to expand...
Click to collapse
Thats true but i don't think flashing the RUU would have fixed the usb brick but its all good now i have learned alot over the past 24hours and hopefully i won't come across this situation again but just incase it does happen again, atleast i'll know what to do. But thanks for your input i really appreciate it

RUU 1.15 wont flash - waits for bootloader

Hi
I've downloaded an HTC Europe 1.15 RRU that I used before and worked.
Now, however, it wont flash. I just get to the "waiting for bootloader" and then a "connection error". I tried rebooting into bootloader but then the RRU just counts upto 100 and then tells me there is a connection error.
The difference between now and last time is that I've updated my bootloader to Alpha-Rev bootloader and Clockwork Mod Recovery is installed. The phone is rooted and S-OFF as well.
I'm trying to restore the phone to factory condition in preparation for a return to HTC for repair.
I guess I need to resintall some bootloader and recovery mod?? or is that in the RUU?
Any ideas/advice?
Android version 2.2
Baseband 32.47.00.32U_5.10.05.23
Kernel 2.6.32.15-gf5a401c
Build 2.29.405.2 CL263770 release-keys
Software: DJ Droid v1.8 (but also tried latest MoDaco, Pinky, CM6 and LeeDroid)
Browser: WebKit 3.1
HBOOT 0.93.0001
BRAVO PVT3 SHIP S-OFF
MICROP-051d
TOUCH PANEL-SYNW0101
Clockwork Recovery v2.5.0.7
Why do you want to put the FIRST ever RUU back onto your device? Just download the latest RUU (2.29.405.2) by clicking on my signature. This is assuming your phone in unbranded from the start, if not you'll need to get the RUU for your operator
Er, because I said ...
"I'm trying to restore the phone to factory condition in preparation for a return to HTC for repair"
Factory condition means ANY ROM that was meant for the unit - you don't need to go back to the first!!! So long as you're on an x.xx.405.x ROM you'll be fine!!! LMAO!!!
If you just flash the 2.29.405.2 RUU then you're back to stock so the factory will accept it
bloody hell.
saved me a ****ty weekend there pal.
nice1
cheers
will do this tonight and report back.
My HBOOT is 0.93.001 (flashed using alpha-rev clockword mod install utility). Some older RUUs refuse to load (waiting for bootloader and a reboot to bootloader whilst the RRU is still running - doesnt fix the problem). Appears to be waiting for a special signature from the bootloader. Is your link (RRU) likely to work do youo know ??
If you're currently S-OFF, which I assume you are, then get this file instead:
http://shipped-roms.com/download.ph...9.00.32U_5.11.05.27_release_151783_signed.zip
It's the same RUU but in ZIP form. Once downloaded remove everything from the name except PB99IMG (so the file is effectively called PB99IMG.zip) and copy it to the root of your SD card. Then boot into HBOOT and it will read the ZIP and ask you to continue. Say yes and once done reboot and you'll be back to stock. Then just remove the ZIP from the SD card and away you go!
Word of advice: I was S-OFF and using the N1Table and the first time I ran this it failed on the System partition and got stuck on the white HTC screen. I left it an hour, ran the PB99IMG again and it completed so if you are on anything other than the stock table I'd go back to that first using the file from AlphaRev before running the ZIP
Either way you should be fine
Yeah S-OFF.
I'm okay with the PB99 - used that when creating gold card and downgrading.
The N1Table stuf is new to me. I'll google that now.
Thanks for the tip and link.
Cheers pal.
**EDIT:
Okay, so N1table is the partition table for sram/nvram chips.
I have not knowingly modified these, but in any event will grab
the stock HTC table just in case. I can only assume the hangup
is generated because the partition table is hardcoded in the RRU
rather than being read in by the RRU - or something like that.
Anyway, thanks once again pal.
[Q] The phone was purchased on the UK Orange network although no branding on the phone (orange square logo and orange applications). The phone was locked to the Orange network and the settings SLIGHTLY different than the unbranded phone my bro has. Will I need to get hold of the Orange RRU before sending to HTC for repair (as in will the IMEI number be registered to Orange or something)?
If it had the Orange ROM on it then you will need that before sending it back...now, an Orange RUU has never surfaced BUT I might know someone getting one today so if I hear anything I'll post back on here.
If you needed a gold card to flash the stock RUU then you will need the Orange RUU
With regards to S-OFF, unless you downloaded and flashed a new table you will still be on the stock Desire one
I used alpha-rev' s-off utility (cant recall the link and didnt save it) but unsure whether the table has been modified. I'll just download the HTC one. Simples.
DAMM. I thought I may need the Orange RUU. Yes, the stock RRU wouldnt install I recall; required a gold card and a bootloader downgrade as I remember. ****!
I've been searching for Orange RUU for months to no avail.
As I said, hold out a day or so as I think someone might be getting it from Orange
Leave it with me...
Acknowledged
My gracious thanks in advance.
Good luck!
Eddy if you get a stock Orange RUU you will be god . Hope you get it.
Sent from my HTC Desire using XDA App
It won't be me but apparently someone is getting an Orange techie to debrand his phone and he's getting the RUU in case he needs to go back to stock...as soon as I hear something I'll update
ste1164 said:
Eddy if you get a stock Orange RUU you will be god . Hope you get it.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
+1 for Eddy being God
EddyOS said:
It won't be me but apparently someone is getting an Orange techie to debrand his phone and he's getting the RUU in case he needs to go back to stock...as soon as I hear something I'll update
Click to expand...
Click to collapse
Hang on; dya mean its possible to create an RUU or backup of a branded Orange phone - as indeed I had before I rooted et.al. ? Oh no, could I have created one - surely not ?
EddyOS said:
If you're currently S-OFF, which I assume you are, then get this file instead:
http://shipped-roms.com/download.ph...9.00.32U_5.11.05.27_release_151783_signed.zip
It's the same RUU but in ZIP form. Once downloaded remove everything from the name except PB99IMG (so the file is effectively called PB99IMG.zip) and copy it to the root of your SD card. Then boot into HBOOT and it will read the ZIP and ask you to continue. Say yes and once done reboot and you'll be back to stock. Then just remove the ZIP from the SD card and away you go!
Word of advice: I was S-OFF and using the N1Table and the first time I ran this it failed on the System partition and got stuck on the white HTC screen. I left it an hour, ran the PB99IMG again and it completed so if you are on anything other than the stock table I'd go back to that first using the file from AlphaRev before running the ZIP
Either way you should be fine
Click to expand...
Click to collapse
Nice1 Eddy. The ZIP did the trick. The RRU method didnt work but I expected that as it was looking for an original HBOOT signature.
So, back to HTC stock. Not sure whether they would accept it for repair though given that it was sold as a branded Orange handset. Can they check?
Well, I will give this a go. The reason for the repair is that I've installed god knows how many custom ROMs and:
1. wifi doesnt always work.
2. Data connection errors.
3. Random reboots.
4. 90% reboot when navigating in the car.
5. Failure to answer some incoming calls.
6. Sometimes outgoing calls carry no voice modulation (they cant hear me)
different problems depending on ROMs.
So, lets see how the stock does before I decide to send back/or not.
Thanks again Eddy.
No, the bloke at Orange is going to give the guy getting it debranded the Orange RUU so he can go back to stock if he needs to...
HTC can tell, and my still fix it and put the Orange ROM back on it, but they may also turn around and refuse to fix it due to having a different ROM to the original
You can get to stock Orange with a very complicated method. After debranding you would root the phone. Then apply the backup on my thread. You then remove the superuser.apk with adb. You then flash the two updates orange released this unroots your phone back to stock.
Sent from my HTC Desire using XDA App
Nice1 Ste, however, mine is SLCD not Amoled. The nandroid is from an Amoled handset. Wont work with mine. Nice idea tho.
Anyone have a nandroid from an Orange set??

[Q]Getting CID

My Desire cant boot OS (ex. Froyo). Just frozen on Hboot screen. I want to update my desire rom. But RUU reports me CID error. And i want to make gold card. But i cant find any way to get CID when hboot screen. Every way need to phone start OS.
Now. How can i get CID?
And
I know my stock rom.
I know my Hboot menu versiyon
I know my stock rdio versiyon.
Phone is S-ON
I am waiting.
Reflash the RUU for your phone to get back to stock, make gold card, re-root and update
Need a goldcard for the RUU anyway.
Not if it's the original for the phone
e.g. my phone is x.xx.405.x so as long as I've got one that's x.xx.405.x then I don't need a gold card
Thanks for your reply.
But i cannot update any rom. I try all shipped roms.
My stock rom is
RUU_Bravo_Froyo_HTC_WWE_2.29.405.5_Radio_32.49.00.32U_5.11.05.27_release_159811_signed.exe.
But i find a new rom from shppedroms.com and it is:
PB99IMG_Bravo_Froyo_HTCCN_CHS_CU_2.35.1402.5_Radio_32.54.00.32U_5.14.05.17_release_163341_signed.zip
I think if i update with this rom, all problems will fix.
Now i try this rom but ruu report me CID error.
When i try another roms (ex: RUU_Bravo_Froyo_HTC_WWE_2.29.405.5_Radio_32.49.00.32U_5.11.05.27_release_159811_signed)
RUU is frozen and phone report me Radio_V2 FAiL PU error.
I dont know what am i doing?
This is same problem:
http://forum.xda-developers.com/showthread.php?t=922240
Try it again, mine did that and it worked the second time
what did you do to fix your phone?
Nothing, it just worked
ok. thank you.

[Q] Cat ate the Gold card and need to unroot.

Right, I have a slight issue.... my wifes phone is playing up at the moment ... the dreaded reboot issue when ever you do more than make a call, so I need to send the phone back to HTC.
The problem ...
I don't have my gold card anymore ... it was on my desk and the cat must have eaten it! I have tried unrooting without and it stops with an incorrect bootloader message (or something along those lines)
I have managed to boot back into Android after clearing all data (via the bootloader), am I ok in creating a goldcard even though I am on a custom ROM and not stock?
Did try Googling but got mixed messages .... not all relating to the Desire either.
Anyone tried unrooting an O2 Desire yet? If so what RUU did you use?
Thanks in advance
Doesn't matter what ROM you are on, you can even create a goldcard without your phone if necessary.
Be careful which RUU you choose, as some of the older ones can cause an SLCD brick (depending on which screen you have).
I'm not sure about the situation with O2, but I debranded my Orange phone with the latest stock RUU as there have been no Orange RUU leaks.
Thank you,
Hopefully that will work, it is going back to HTC not O2, so will probably go for the latest stock RUU (and hopefully the goldcard will work!!)
The bootloader is dated Aug 10 from memory so fairly new and still falls under HTC warranty.
Will post a few more details about the bootloader version later.
Thanks again.
matt.xx said:
Doesn't matter what ROM you are on, you can even create a goldcard without your phone if necessary.
Be careful which RUU you choose, as some of the older ones can cause an SLCD brick (depending on which screen you have).
I'm not sure about the situation with O2, but I debranded my Orange phone with the latest stock RUU as there have been no Orange RUU leaks.
Click to expand...
Click to collapse

[Q] Recycling phone

Hi there,
I m going to sell my phone to a recycling company so wanted to remove my root before sending it in.
I messed up a number of times by trying to install a lower version RUU, ended up with no ROM and unable to flash another ROM.
I remembered that i originally de-branded the phone using the WWE http://forum.xda-developers.com/showthread.php?t=869048, so used my goldcard and re-flashed.
So I am now back with working phone. Is it ok to send it like it is now or should I downgrade the hboot and flash with my original carrier RUU?
There aren't any further updates after froyo from HTC anyway, so they wont need a gold card and my phone is unlocked.
thanks
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