[Q] Problem with Mail, Proces com.htc.android.mail - Desire HD Q&A, Help & Troubleshooting

Hello,
Just wondering if anyone else has had same problem i'm having right now. When opening Mail(not gmail) i get the following message:
the application Mail(proces com.htc.android.mail) has suddenly stopped. Please try again.
I keep on trying but get same message every time. Restarting phone does not help. Don't want to do a hard reset because then i will lose data/apps...... Anyone know a sollution? I've deinstalled any apps that i installed between when Mail was and was'nt working. I have a stock DHD(dutch). Not rooted yet
My native language is dutch so the "error" message might be different on WWE phones. Sorry for any mistakes in the message.
Happy new year
Sent from my Desire HD using XDA App

i get the same problem have you applied the OTA update yet?
because it may have to do something with the new radio

Aamir.Badat said:
i get the same problem have you applied the OTA update yet?
because it may have to do something with the new radio
Click to expand...
Click to collapse
Yep, have done the latest OTA. But that was last week. Problem started today :-(
Sent from my Desire HD using XDA App

maybe the radio because i updated my radio and my mail doesnt work

Aamir.Badat said:
maybe the radio because i updated my radio and my mail doesnt work
Click to expand...
Click to collapse
I dont have a different radio installed, everything is Stock from HTC. Tryed to set up account again (and deleting old stuff) but get different error. Getting frustrated. Thinking of doing a hard reset. Any backup programs i should install before reset?

Just a thought, have you tried settings, applications, manage applications, mail, clear data and clear cache? I had a similar problem with gmail app and that cured it.
Swyped from my Desire HD using XDA App

preacher65 said:
Just a thought, have you tried settings, applications, manage applications, mail, clear data and clear cache? I had a similar problem with gmail app and that cured it.
Swyped from my Desire HD using XDA App
Click to expand...
Click to collapse
Preacher65, thanks for the tip. But that did not solve the problem. When i add an exchange account(because with previous procedure the account has been deleted) i can complete every step except the last one. Then i get a error saying something like setup was not succesfull, try again later.
I can see the sync item appearing in the taskbar though? I'm out of ideas?
Sent from my Desire HD using XDA App

Sorry it didn't work. I don't use Exchange on this phone so out of ideas, really.
To answer your earlier question, though, you can use apps like Titanium Backup or MyBackup Pro to backup any non-stock apps and data to your SD card, then if you wipe you can restore them quite easily and quickly.
Or if you have Auto-sync on, and "Backup my settings" and "Automatically Restore" ticked in the Settings/Privacy option, Android will re-download all your Market apps automatically. It saves your settings to your Google account and uses that data to restore your apps after a wipe. I think it restores app data too, not sure though as I only used it once - I use Titanium now as it's much quicker.
Hope that helps.

preacher65 said:
Sorry it didn't work. I don't use Exchange on this phone so out of ideas, really.
To answer your earlier question, though, you can use apps like Titanium Backup or MyBackup Pro to backup any non-stock apps and data to your SD card, then if you wipe you can restore them quite easily and quickly.
Or if you have Auto-sync on, and "Backup my settings" and "Automatically Restore" ticked in the Settings/Privacy option, Android will re-download all your Market apps automatically. It saves your settings to your Google account and uses that data to restore your apps after a wipe. I think it restores app data too, not sure though as I only used it once - I use Titanium now as it's much quicker.
Hope that helps.
Click to expand...
Click to collapse
Thanks a million, Wil try to use one of the above apps and do a full factory reset.
Sent from my Desire HD using XDA App

Related

Apps not installing- Help!

Over the last couple of week I have been unable to install or update apps for no apparent reason when I could previously. I have a non-rooted Desire with plenty of ROM space. Any help is greatly appreciated. Thanks in advance.
same here .... im with orange UK , my thread was posted this morning
http://forum.xda-developers.com/showthread.php?p=6913349#post6913349
Try performing a hard reset (via Menu > Settings > Privacy) as this will eradicate any software bugs and hopefully resolve your issue.
Note: a hard reset will restore your phone back to factory settings.
-------------------------------------
Sent via the XDA Tapatalk App
Sorry, I did look before posting, I must've missed it. I'm on T-Mobile, but it sounds like the same problem.
MasDroid said:
Try performing a hard reset (via Menu > Settings > Privacy) as this will eradicate any software bugs and hopefully resolve your issue.
Note: a hard reset will restore your phone back to factory settings.
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
How much will I lose if I do this please?
It will wipe all of your current data and rom settings, but nothing on your sd card will be erased.
The phone will be restored to the same state as when you first purchased it. You can try backing up data using a third-party app from the marketplace that doesn't require root access.
-------------------------------------
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MasDroid said:
. You can try backing up data using a third-party app from the marketplace that doesn't require root access.
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
Isn't that the problem ;-P
I have had similar issues. It appears on my Desire if I ever go below 15meg spare sotrage I can't install or update anything via the market. Gmail notifications also stop working, although Exchange, Twidroid and Texts still come in fine. Try uninstalling something you don't use often and stay above 15meg free storage. That seems to work for me. Shoddy I know

What + How do you backup before a full wipe?

Hey,
I've been on holiday and the new version of ARHD is out, but requires (well, recommends) a full wipe, but I'll take that recommendation considering how long it's been since a full wipe and my phone could probably do with it.
So my question is really, what should I backup before a full wipe, and how?
I've got app apks + data with titanium backup, and seo's sense3 sms can backup and restore texts (also I get them saved to gmail), but what else?
Thanks
reply
Hello,
use the Titanium Backup app and back up all user applications with data and system data.
With this method you back up everything, what you can move to the new rom.
Best regards,
Herold
Also, you can "nandroid backup" from clockwork recovery just in case rom flashing fails.
Edit: which is not the case really with arhd. Only themes flashed wrong got me into bootloops
Sent from my Desire HD using XDA App
i usually do "adb pull /data/app C:/random_folder" and "adb pull /data/misc/wifi/wpa_supplicant.conf C:/random_folder/wpa_supplicant.conf". This copies all of your apps and your wifi networks to your harddrive.
Titanium backup, apps and data only, manual everything else
Sent from my Desire HD using XDA App
titanium back up works only in rooted fone right ????
whats the best app to save back up b4 downgrading ????
i used myfoneexplorer......it is installed nicely in fone....
but when i downloaded it to pc....it keeps showing errors......[nero not found..something like that........]
any suggestions..??????????
I have got many apps including...........F secure.......
thanks in advance...........
This was also something I wondered about before I rooted.
First, if you are connected to your gmail account, all of your contacts, emails, sms, phone log etc will be synced by Google (backed up). Even better, if you are connected to htc sense, it will save all of your WiFi passwords!
Second, you won't be able to take backup of your apps and data without root, although Android market will try to restore every app that you have downloaded from it (still without data). Remember I said try, because it doesn't always work. Therefore I recommend that you use an app called "app list backup" by pun software
to make a list of them.
Third, make a note of all your home screen elements and where they are placed.
Fourth, download bookmark sort & backup by happydroid a to make a backup of your bookmarks.
That's about it, if you have any questions, feel free to ask.
Sent from my Desire HD using Tapatalk

Titanium Backup keeps crashing, am i alone?

Woke up today just to see that Titanium Backup had crashed during the scheduled backup tonight. Since then i haven't been able to do anything with it!
Sometimes it crashes right off the start, sometimes i can start a backup and have it crash about ~12-14% in. I tried going in to the settings and checking the "AUTO, indirect" setting that they recommend if you're having problems, but that didn't help either. (And it took me 3 tries to get in to the settings without it crashing!)
I've tried wiping all the app data, re-installing it, installing an older version (that they suggest on their website if having issues). I also tried re-setting the super user permissions for it. None of which helps!
I haven't found any information on it yet, so i assume i'm alone with this? Have anyone else been having the same issue?
Just emailed the support, but i imagine it will take at least a week for them to reply (if they do).
So, any suggestions?
EDIT: I just timed it and it appears to crash after approx 30 seconds, no matter what i do in the application. I Hope the developers sees this.
DOUBLE EDIT: It appears to be working again after updating to v4.9.0.1.
I don't do scheduled backups but the app hasn't failed me yet doing it manually.
well id suggest connecting to your pc and backup the titaniumbackup folder (that way you know all your backups are safe)
then making a nandroid backup
then flashing another ROM or just wiping and reflashing the same ROM you're using
nonione said:
well id suggest connecting to your pc and backup the titaniumbackup folder (that way you know all your backups are safe)
then making a nandroid backup
then flashing another ROM or just wiping and reflashing the same ROM you're using
Click to expand...
Click to collapse
The backups i have stored are outdated now, i've changed a lot since the last update. The plan all along was to do a titanium backup, sync it to dropbox, flash this rom, and then restore all my apps etc. So i'm really kind of out of options now, unless i download everything manually and set everything up again. Doesn't sound very fun tbh. I might just try to find an alternative to titanium, but i'd really like to get it working again. Nothing seems to help.
You are not alone!
Hi, just to say you are not alone. Your case 99% similar to mine.
Just encountered this freeze after the app update on 18/19 Mar and the app will freeze even when I do nothing in the app. And yes, what a coincidence, the app when backup under schedule has stopped (with screen save off) at 14% completion.
Tried the method of deleting the app data and reinstall the app and even worse, now the app stops right when launching after a moment of black screen.
Already filed email and log file to support hopefully there will be an answer...
Hi, I'm also having exactly the same problem with TBU. Am on the pro version.
This has been a problem for about a week now. Not sure if it doesn't play nicely with CM9 or the kernel i'm running. What are you guys running? I may re-flash stock ICS and see if it still gives me problems. Quick question, does reflashing stock ICS remove root? I read somewhere it does and just want to get some different opinons.
Am running a CM9 nightly with Franco Kernal on GMS Galaxy Nexus.
gardy09 said:
Hi, I'm also having exactly the same problem with TBU. Am on the pro version.
This has been a problem for about a week now. Not sure if it doesn't play nicely with CM9 or the kernel i'm running. What are you guys running? I may re-flash stock ICS and see if it still gives me problems. Quick question, does reflashing stock ICS remove root? I read somewhere it does and just want to get some different opinons.
Am running a CM9 nightly with Franco Kernal on GMS Galaxy Nexus.
Click to expand...
Click to collapse
I am also on pro version. Mine is at stock 4.0.2.
And yes, if you re-flash stock you lose root and have to re-root.
I am very very suspecting the crash is something related to the license checking of pro-key so that will explain why the program will crash in 20-30 sec without any special action doing or launching in the app. Just my guess... Hope the support will answer back shortly...
Thanks for the help, have uninstalled for now, will you post if the dev gets back to you?
Interesting that it's happening across a range of different setups.
Anybody hove a solution yet?
Dqm56 said:
Anybody hove a solution yet?
Click to expand...
Click to collapse
@Dqm56, you have same problem too? Very frustrating ... Still no reply from titanium backup developer... But I know tehy are busy ...
i read somewhere that clear play store data and cache solve the issue with titanium
morphlinghk said:
@Dqm56, you have same problem too? Very frustrating ... Still no reply from titanium backup developer... But I know tehy are busy ...
Click to expand...
Click to collapse
Yes I have exact same problem it is very frustrating
andQlimax said:
i read somewhere that clear play store data and cache solve the issue with titanium
Click to expand...
Click to collapse
Oh my god! It works!!!!! I love you @andQlimax!
To all: Yes, the problem solved after I clear the cache and data of the play store. Beware that I also cleared out data of titanium backup before that when tackling the problem, but you may not need to...
IT WORKS!!!!!!!
Thanks, been without backups since play came. I had tried to clear Google Play Store cache but not data and that fixed it.
andQlimax said:
i read somewhere that clear play store data and cache solve the issue with titanium
Click to expand...
Click to collapse
Finally my issue got solved
Thank you very much, guys!
After a few days of desperate waiting for an update of TB, you made my day. Clearing caches and data of Titanium and Google Play solved the problem.
I would've never solved this big distress without you guys, you r my saaaaaaaviors, my superheroes

Do apps sync when flashing a new ROM?

Might sound like a stupid question. I just unlocked, rooted, and flashed Jelly Belly, and was wondering if there was a quick way to recover your apps. The only way I've known is to login to play.google.com and send all the apps I want manually through the web interface. Is it possible to have your apps auto sync once you login to your Google account for the first time upon setup? Maybe some other way. It just pains me to manually have to go to the Google Play Store web interface from my computer and send each app one at a time to my phone. Thanks guys.
during the time when you set it up and logged into google it should of asked you to restore apps if it didnt well then your going to have to do them one by one unless of course you had titanium backup or something
I think while I was still on stock ICS and did a full wipe for a new kernel when I rebooted all my apps started downloading instantly as soon as I signed into Google. Since then thought that hasn't happened. I just go to the play store and look at my app purchase history and download the ones I had. Would like to know how to set up the auto feature, I think it might have to do with the Currents folder I have that is being backed up to Google now.
Alex1123 said:
during the time when you set it up and logged into google it should of asked you to restore apps if it didnt well then your going to have to do them one by one unless of course you had titanium backup or something
Click to expand...
Click to collapse
Yeah, that's the issue I'm having. I know a friend of mine doesn't have this issue. Everytime he flashes a new ROM his apps are restored automatically. On the other hand, when I sign into my Google account for the first time, my apps aren't synced and downloaded automatically. Everything else is, like contacts, etc get restored, but not apps for some reason. Any idea why my Google account isn't syncing my apps?
Just backup user apps and data through adb or a toolkit and restore when done. I've flashed all of the stock update leaks using this method, up and running in no time with everything back to normal. Don't backup system apps and data unless are reflashing the same ROM.
Sent from my Galaxy Nexus using xda premium
Winesnob said:
Just backup user apps and data through adb or a toolkit and restore when done. I've flashed all of the stock update leaks using this method, up and running in no time with everything back to normal. Don't backup system apps and data unless are reflashing the same ROM.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Can Titanium Backup do this?

How Do You Restore Apps After Fresh Wipe? (AppBrain Isn't Working)

Hey guys,
So I just freshly wiped to update to Sourcery's latest beta 2.3.6. I'm liking it a lot so far, but AppBrain isn't working for me. The app works, but Fast Web Installer says it cannot connect to the network. check your internet connection. Even though I am connected via wifi. I tried both wifi and 3g, same message. I tried uninstalling, reinstalling (FWI & AB). Tried restoring app data from tibu. Tried restoring app + data (nothing to lose). No luck.
I'm wondering if Google ever fixed the app restore feature in the market. I remember it used to install every damn app that I have ever installed and there was no way to stop it! I don't want all the apps I have installed in the past, just the most recent ones I had installed.
Can someone shed some light on either helping me fix AB + FWI, market restore, or another way?
lilfleck said:
Hey guys,
So I just freshly wiped to update to Sourcery's latest beta 2.3.6. I'm liking it a lot so far, but AppBrain isn't working for me. The app works, but Fast Web Installer says it cannot connect to the network. check your internet connection. Even though I am connected via wifi. I tried both wifi and 3g, same message. I tried uninstalling, reinstalling (FWI & AB). Tried restoring app data from tibu. Tried restoring app + data (nothing to lose). No luck.
I'm wondering if Google ever fixed the app restore feature in the market. I remember it used to install every damn app that I have ever installed and there was no way to stop it! I don't want all the apps I have installed in the past, just the most recent ones I had installed.
Can someone shed some light on either helping me fix AB + FWI, market restore, or another way?
Click to expand...
Click to collapse
I believe if during the original setup you wait until the network is completely connected and you've selected "restore from my Google account" it should restore on it's on right after setup. Just my experience.
lilfleck said:
Hey guys,
So I just freshly wiped to update to Sourcery's latest beta 2.3.6. I'm liking it a lot so far, but AppBrain isn't working for me. The app works, but Fast Web Installer says it cannot connect to the network. check your internet connection. Even though I am connected via wifi. I tried both wifi and 3g, same message. I tried uninstalling, reinstalling (FWI & AB). Tried restoring app data from tibu. Tried restoring app + data (nothing to lose). No luck.
I'm wondering if Google ever fixed the app restore feature in the market. I remember it used to install every damn app that I have ever installed and there was no way to stop it! I don't want all the apps I have installed in the past, just the most recent ones I had installed.
Can someone shed some light on either helping me fix AB + FWI, market restore, or another way?
Click to expand...
Click to collapse
You can use titanium backup with Dropbox or Google drive
Sent from my Optimus 2X with Paranoid Android. Thanks button is here ↓ !!! Just use it
Gjot said:
You can use titanium backup with Dropbox or Google drive
Sent from my Optimus 2X with Paranoid Android. Thanks button is here ↓ !!! Just use it
Click to expand...
Click to collapse
+1 for Titanium Backup
Yeah, but you guys restore app & data? thought you weren't supposed to do that.
lilfleck said:
Yeah, but you guys restore app & data? thought you weren't supposed to do that.
Click to expand...
Click to collapse
I always do for user apps or google apps that are from the same version of googleapps zip. Usually I flash, boot, nandroid, then restore apps and data. I've never had major system instability problems, but occassionally an app freezes quite a bit (e.g. beyond pod). If that happens I just go into the settings and clear out the data for the app.
redwingfaninnc said:
I always do for user apps or google apps that are from the same version of googleapps zip. Usually I flash, boot, nandroid, then restore apps and data. I've never had major system instability problems, but occassionally an app freezes quite a bit (e.g. beyond pod). If that happens I just go into the settings and clear out the data for the app.
Click to expand...
Click to collapse
Ah, okay. I used to do this. I screwed up when I upgraded from ICS to JB and restored. Apparently, a big no no. I think I restored system data as well. Is there an option to just restore App & Data only? Excluding system*
lilfleck said:
Ah, okay. I used to do this. I screwed up when I upgraded from ICS to JB and restored. Apparently, a big no no. I think I restored system data as well. Is there an option to just restore App & Data only? Excluding system*
Click to expand...
Click to collapse
I believe it's the option to "restore all apps with data"
instead of doing "restore missing apps + all system data"
oshax said:
I believe it's the option to "restore all apps with data"
instead of doing "restore missing apps + all system data"
Click to expand...
Click to collapse
Restore missing apps and data
Restore all would restore system crap too
Sent from my Nexus 7 using Tapatalk 2
lilfleck said:
Hey guys,
So I just freshly wiped to update to Sourcery's latest beta 2.3.6. I'm liking it a lot so far, but AppBrain isn't working for me. The app works, but Fast Web Installer says it cannot connect to the network. check your internet connection. Even though I am connected via wifi. I tried both wifi and 3g, same message. I tried uninstalling, reinstalling (FWI & AB). Tried restoring app data from tibu. Tried restoring app + data (nothing to lose). No luck.
I'm wondering if Google ever fixed the app restore feature in the market. I remember it used to install every damn app that I have ever installed and there was no way to stop it! I don't want all the apps I have installed in the past, just the most recent ones I had installed.
Can someone shed some light on either helping me fix AB + FWI, market restore, or another way?
Click to expand...
Click to collapse
Titanium Backup for sure! i use TB for so many thing beyond just backing up...... it's the ultimate lifesaver !!!!!!
**** Buy the pro version - its worth it !

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