Develop Bugs

Faulty Desire? Safe Mode and button problem

Hi all,
My missus has a UK T-Mobile Desire, it is bog standard, not been updated with a new rom or even Froyo. Today it showed the Android boot loader and then when it eventually decided to boot it seemed to be stuck in Safe Mode and the Home, Menu and Back buttons don't work.
I'm not sure what might have caused this, it's been running fine.... would a hard reset possibly fix the problem?
Thanks

if you havn't done anything to the phone, return it and get a new one just back up all your things to outlook or gmail or whatever you prefer and you are ready for a new Desire
hope this helps! good luck!

Yeah fortunately there is the return option...
Another thing about two weeks ago the Facebook Friends Stream Widget apparently stopped working for no apparent reason, I don't know if this and the bottom problem is linked...
I'll backup all her contacts etc later and try a hard reset then if necessary speak to T-mobile tomorrow.
Thanks

Tried a hard reset tonight and that made no difference. But playing with the buttons on boot and the phone booted normally..... all the buttons fully operational
Didn't last for long though.... the phone locked and I had to remove the battery.... guess what - SAFE MODE
Holding down the four buttons prevents the Safe Mode words displaying but the four buttons still don't work. I am going to call T-mobile tomorrow and see what they say.

Very angry indeed... outcome of me sending the phone to HTC... http://forum.xda-developers.com/showpost.php?p=8133471&postcount=32
Any advice would be really welcomed.

omg i just saw the email in the link
****ing outrageous
i had so much trouble with HTC when i had the HD2 but after enough arguing over the phone and threatening them with the sales of goods act they played fair and not only repaired the HD2 but gave me the Desire and a better contract.
how long have you had the phone for?
if you've had it for less than 6 months then phone T-Mobile and demand a new phone because it is covered under that law. That's right, T-Mobile, not HTC, because your contract is with them and it is up to them to supply you with a working phone for the contract agreement and the act states that these goods must last a certain period of time. So phone them up and tell them.
http://whatconsumer.co.uk/the-sale-of-goods-act/
EDIT: read them line by line this:
http://whatconsumer.co.uk/how-long-should-it-last/

To be honest with you I would have sent it to Tmobile and let them deal with HTC. When you bought the handset you entered into a contract with the retailer for the warranty, not the manufacturer. This is not the airtime contract I'm talking about by the way, that is a seperate issue.
I think you should get on to Tmobile about this and tell them you want it sorted asap. You can also contact Consumer Direct by clicking HERE. They will advise you on what your rights are and how to sort your problem out.
You should also look at getting a report from HTC to state exactly what they say the cause of damage was. At least then you will know what you are up against.

I called T-mobile earlier today to tell them what had happened... I was routed through to a call centre in Asia. The person was helpful to an extent... listened... went away... and returned and said that if the Manufacturer said the the phone is damaged and not covered by warranty then there is nothing they can do.
They suggested I take the phone into a T-mobile shop and pay for an exchange (yeah right!). I quoted the SOGA stuff and they have now said that a manager would call me back in 24 hours - the operator could not put me through to a manager nor could my call be re-routed to a UK based agent.
So at this stage I'm no better off really.
I have since heard back from HTC... and a rather abrupt message that I am not happy about... they have also taken two images that I assume shows "damage" there is no explanation with the pictures though...
One image shows a small white stick that half of which has turned red, another shows the motherboard and some circuitry and a small arrow pointing to it.. it looks fine to my untrained eye. Assuming it is damaged in some way is it possible that this is linked to moisture or as there have been issues with Desire motherboards could this be the same thing?
If anyone wants to see the images then I will email them...
Here is the content of the message and my reply however:-
From HTC:
Here are two images of the broken handset there are some more if you want some, as the phone is out of warranty you either pay the quote have the phone returned un-repaired or if you don't respond to the quote the phone will be discarded 30 days.
Click to expand...
Click to collapse
My reply:
I have viewed the images and am unclear what exact "damage" exists, I will need this to be described fully in a report that summarises the exact nature and extent of any damage and repair required. I assume that the red label indicates the existence of moisture however is it not possible that this could have been activated due to ambience or humidity?
Under the Sale Of Goods Act, any fault that develops within the first six months of a product being sold is deemed to have been present at the time of sale. Since owning the phone, no incident that I am aware of has occurred that would give rise to the damage you say has been discovered, so the Sale Of Goods Act would come in to force. T-Mobile provided the phone in a sealed box, so I do not see how the damage could be down to them and as the ultimate supplier of the phone, I would have to hold you responsible for the sale of defective goods. Under the terms of the Act, it IS FOR YOU TO PROVE OTHERWISE or accept the repair or replacement of the phone at your expense.
In addition the handset is not out of warranty, in fact it is only 4 months old. It was also sent to you in a semi functional state - in other words it could be used fully except that just the bottom row of bottoms (excluding the roller) were not working. Can you please confirm that this is still the case should the handset be reassembled and returned.
UNDER NO CIRCUMSTANCES SHOULD YOU, HTC OR ANY PERSON ACTING ON BEHALF OF HTC DISCARD THE HANDSET AS THIS MAY CONSTITUTE A CRIMINAL ACT
I wish to make a formal compliant about the way in which this case has been handled, namely:-
1. I was never told nor did I agree that charges for both repair or return could be charged.
2. I was led to believe that the handset was still within warranty and would be repaired accordingly.
3. I have been told that you must replace items that do not need replacement, such as the LCD screen and the plastic surround which are known to have minor scratches consistent with fair wear and tear.
Click to expand...
Click to collapse

DO NOT UNLOCK your HTC One X through Htcdev.com - HTC will never repair your phone

I successfully unlocked my phone through Htcdev.com, flashed a custom rom and then reflashed official rom in order to have my phone back to repair due to yellow spot. See photo for details.
Uploaded with ImageShack.us
Here is the reply that Clove gave to me today to my request of having my HTC One X repaired.
Incredible. I also have spent 50 Euros to have my phone shipped to Clove, and not only do they return my phone unrepaired, still I have to pay say another 60 Euros as a disturb to them....
Shame Shame Shame on them.
DO NOT UNLOCK your phone through Htcdevs.com
Da: Returns [mailto:[email protected]]
Inviato: mercoledì 2 maggio 2012 16:59
A: xxxxx xxxxxxxx
Oggetto: RE: Clove Return (RM120410473F)
Paolo
We are contacting you concerning the HTC One X which you returned to us due to there being a yellow tint on the display. As you are aware we sent the handset to the HTC service centre as it was not possible to have it classed as a DOA (dead on arrival), due to the bootloader being unlocked and illegal software having been installed. The HTC service has confirmed that illegal software has been installed on the handset at some time by yourself resulting in the warranty being invalidated. Simply unlocking and relocking the bootloader would not have invalidated the warranty.
Due to illegal software being installed on the handset while it was in your possession HTC has issued a quotation for the replacement of the mainboard. The total of the quotation for the repair is £199.81 and we will need to charge an additional £24 for the return of the handset to your Italian address by International Signed post. This provides a total repair and return cost of £223.81.
It is possible for the handset to be returned to you without it being repaired. The HTC service centre charge £23.70 for the handset to be released and returned to us. Like with the repair quotation we will need to charge £24 for the handset to be returned to you. This means that the total to return the handset to you without it being repaired is £47.70.
Regards
Sales Team
Clove Technology
TEL: +44 (0)1202 552936
FAX: +44 (0)1202 552937
Email: [email protected]
Website: www.clove.co.uk

Should've sent it directly to HTC, not Clove

EddyOS said:
Should've sent it directly to HTC, not Clove
Click to expand...
Click to collapse
Because this way HTC would repair it??

That's what voiding warranty means. It clearly says so on the htcdev website.

ra38 said:
That's what voiding warranty means. It clearly says so on the htcdev website.
Click to expand...
Click to collapse
But a hardware fault is nothing to do with the ROM you have on it. Clove are being very harsh about it
To the OP - did you put the correct RUU back on it before sending it back? Did it boot into Android? If so, it's NOT DOA and you should make Clove deal with it

Maybe they just saw that it's unlocked and didn't even send it to HTC

Yup .. Yellow tint is defect not caused by Custom ROM or bootloader unlocking. HTC is aware of that. It's best to send them directly to HTC.

I put back the original RUU as I have been one of the first customers to have the phone and there were no others floating around.
Clove clearly said that it's not DOA but still they also say that HTC refuses to repair the phone.
How can I cope with their refusal?

Threaten them (Clove preferably) with legal action. If they don't play ball, take them to court. Over in the UK and Ireland there's a small claims court that allows you to take retailers to court for a small fee (With no need for a solicitor).
There's no such thing as "warranty invalidation" when it comes to manufacturer defects. The phone is less than six months month, unless they can prove that your "illegal software" (Ask them to explain what they mean by illegal) caused the fault, they are obliged to repair/replace/refund your phone. It doesn't matter what HTC says. It's a manufacturing defect and Clove are obliged to sort it out for you. If HTC won't cooperate with Clove, that's Clove's problem, not yours.
Do not back down and don't allow HTC or Clove to BS you. If they don't know consumer law yet, now is the time to teach it to them.

ninja.rogue said:
I put back the original RUU as I have been one of the first customers to have the phone and there were no others floating around.
Clove clearly said that it's not DOA but still they also say that HTC refuses to repair the phone.
How can I cope with their refusal?
Click to expand...
Click to collapse
Don't know if it's the same for italy but in German we send HTCs to Arvato (direct HTC repair partner)

EddyOS said:
But a hardware fault is nothing to do with the ROM you have on it. Clove are being very harsh about it
Click to expand...
Click to collapse
Obviously, but that's how this stuff usually works. They find a way to make a profit, they go for it.
It's like bringing your car to a garage for a check-up. All of a sudden they find a bunch of stuff that's 'wrong' with your car..

Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2

The HTC service centre charge £23.70 for the handset to be released and returned to us. Like with the repair quotation we will need to charge £24 for the handset to be returned to you.
Are they for real? That sounds to me like a ransom demand!
Sent from my GT-I9100 using xda premium

HTC say that in their official literature

Pakr said:
Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2
Click to expand...
Click to collapse
My guess is they're concerned with people damaging their hardware by using unauthorized software that may alter the clock speeds on cpu, gpu or memory. It is more of a cover their own ass sort of thing, otherwise people who overheat their phones via overclocking could bring their phone in and say it was defective when their screen acts up due to the components near the screen becoming too hot.
I know there are legitimate screen defect happening with the HOX, just pointing this out as a general example for why they react this way to non-stock/oem firmware, etc.
I agree with the previous comments, try contacting HTC directly regarding these defects.

I think the title of this thread is very misleading. They clearly state in their reply that if you had just unlocked it then relocked it then the warranty would still be valid (in their eyes!). Change the thread title to say 'do not unlock and flash a custom rom........'
On the main issue of the thread, take the fight to them, they're obviously trying to pull a fast one!

There's absolutely no need to contact HTC. Clove are the ones responsible.
Any faults within six months are assumed to be manufacturer defects unless the retailer can prove the fault was caused by the customer. If they can't prove it, then the OP should be given a new phone.

This is one of the advantages of buying the phone from a carrier
I've had 4 swaps, all bootloader unlocks. I'd be surprised if the carrier even knew what and how to check, lol

Pakr said:
Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2
Click to expand...
Click to collapse
Well, custom ROMs that have Sense are... let's say on the edge of the law (just to be politically correct on the forum). Sense is not open source, so distributing it as a part of a ROM that is not made or approved by HTC is a violation.
And bad software can cause hw damage. Take overclocking for example - the extra heat can cause all sorts of issues: CPU damage, battery damage and even screen damage both from the heat itself and from possible battery expansion inside the phone. So if you knowingly violate the warranty terms, you have to know that it may render your phone into a very, VERY expensive brick. And if you have issues with your phone, it's not very smart to void the warranty if you intend to send it back in the first place.
That said, why the company doesn't charge you for a two-way shipping of the phone when you send it is beyond me. Now it really feels like a ransom.
Sent from my HTC One X using xda premium

This is what is putting me off using HTCdev. They can use this as an excuse when they want and with ticking the disclaimer you have more or less said ok, even if its bull**** what they are saying. You only have to get an arseole at HTC to be the one that looks at your phone and this happens
OP: Have you tried doing an online chat with HTC or phoned them? Id leave Clove out of it because they wont fight your corner and HTC are giving them the excuse not to. Should be quicker leaving the middle man out.

Samsung claims my warranty is void to to 3rd party battery used

Hi,
I was hoping someone in here with the knowledge could help me. I sent my galaxy nexus phone in for repairs (the wifi would not turn on anymore, even after factory reset, etc) a week today, and just got it back with a cover letter stating they could not fix my phone due to a 3rd party being used with the phone. (This is my spare battery with I forgot to remove before sending it off). I have never heard a instance where a 3rd party battery actually void a warranty and would like to know what you guys think... The only clause on Samsung's website mentioning something related to this is as follows:
[Warranty is void] Where any ancillary equipment not furnished or recommended by Samsung causes problems or damage that is attached to or used in connection with the product.
All this tells me is that the warranty would be void if the battery had cause the phone damaged, which it obviously hasn't.
I have called in samsung uk but they have been very unhelpful, basically just saying (and I quote) "though luck" ...
I am in the process of sending a mail to samsung, but if any of you has a address where I can send a letter to the CO or any of samsung's higher ups, I would very much appreciate it.
Thank you very much.

1. 3rd party batteries are invariably inferior quality, whether it caused your issue or not I can understand Samsung's position on it.
2.CEO's and higher ups aren't there to provide support. They are there to make stock holders happy.

063_XOBX said:
1. 3rd party batteries are invariably inferior quality, whether it caused your issue or not I can understand Samsung's position on it.
2.CEO's and higher ups aren't there to provide support. They are there to make stock holders happy.
Click to expand...
Click to collapse
Whether the 3rd party battery is of good or bad quality is of no relevance. The battery is CE certified, has not burnt up inside my phone, there is absolutely no ground for them to refuse me my legal right to make us of my warranty.
Also, my initial issue has been well documented on the internet as you can see below and has been found to be common on the galaxy nexus. I find it is only normal, after giving them my £500 (sim free phone) that they honour my warranty and fix the problem that is obviously a result of a bad batch rather than because of anything I have done to it.
http://forum.xda-developers.com/showthread.php?t=1554150
http://forum.xda-developers.com/showthread.php?t=2013678
http://forum.xda-developers.com/showthread.php?t=1552448
http://rootzwiki.com/topic/28530-phone-is-stuck-saying-turning-wifi-on/
Finally, when customer support is of no use, then trying to escalate my complaint is the only way for me to get heard.
Thank you for your reply.

i remember reading that if you use 3rd party accessories your warranty is void on one of my devices warranty card.. but i dont remember which device exactly

I understand how you feel about the issue, but coming from the companies point of view it is a viable concern. I mean you have a hardware failure while using an aftermarket part that could easily have cause the issue due to poor battery construction and voltage issues. Its not unlike automobile manufacturers voiding warranties on powertrain when you are using an aftermarket intake. The upgrade may or may not have caused the damage or failure, no one will every truly know.
(this comes from the point of view of someone who has extensive modifications on my personal vehicle)
Thats why its always important to return a device bone stock to the manufacturer. Take any doubt out of the issue.
All that said, I still feel that they should have honored the warranty on the device unless a teardown showed voltage issues.

altimax98 said:
I understand how you feel about the issue, but coming from the companies point of view it is a viable concern. I mean you have a hardware failure while using an aftermarket part that could easily have cause the issue due to poor battery construction and voltage issues. Its not unlike automobile manufacturers voiding warranties on powertrain when you are using an aftermarket intake. The upgrade may or may not have caused the damage or failure, no one will every truly know.
(this comes from the point of view of someone who has extensive modifications on my personal vehicle)
Thats why its always important to return a device bone stock to the manufacturer. Take any doubt out of the issue.
All that said, I still feel that they should have honored the warranty on the device unless a teardown showed voltage issues.
Click to expand...
Click to collapse
I understand what you said, and had my problem occurred due to the battery then I would have admitted defeated, it would have been my bad. What is frustrating me is that I know damn well that this issue has nothing to do with the battery, I know it, they sure as hell know it as well, but they are just hiding being the fact that I supposedly voided my warranty to save themselves one repair. Every one says that, but if I don't get my hanset fixed then Samsung will have lost a good customer ( I would usually go with them for tv's, blu ray players, laptops).
I am also really chocked as I never heard of a third party battery voiding a warranty, ever (in the mobile world).
Oh and btw, the worst thing is that I actually have and use the official battery, and use two others as backups and it just happened that I had ran out of juice before I sent it in .. I really didn't think they would reject it for that reason ...

I do not know if ths helps
http://www.adviceguide.org.uk/engla...nsumer_citizens_advice_consumer_service_e.htm
But find your country's consumers support. I have never heard this in my whole life. And i service hardware and sw failures in cellphones for over 10 years.
Grag them to the ****ing dirt.
Electrical failures always has been fixed under warranty when it has been provided.
Sent from my Galaxy Nexus using xda premium

That was a no brainer to remove it before sending. Silly mistake but you're SOL. Let this be a lesson for next time.
Edit: you never heard of this voiding warranty because no one is dumb enough to tell the manufacturer. They can't prove it unless you send it right to them with the damn battery inside, which you did.

Samsung says -1 customer, oh well
Sent from my SCH-I510 using xda app-developers app

// No judicial/law knowledge here
I understand your point, and morally/ethically support your concerns on this matter, but, you know it, they know it - that the 3rd party battery didnt cause the hw to fail- is not enough it seems. Do you have proof? Hard proof? Or hard numbers? If you're just going on the belief that is right in your eyes, you probably won't get much against a big company.
Also, if you do write to them, being polite and not knocking them down would be a wise stance to start conversations.
Maybe ask them to send you another device, that you will test for a period of time (agreed by both parts), with the same 3rd party battery that you had on your device. If it fails again, then the battery is to blame, and you will have to pay for the repairs of your OWN device, returning the test subject to them.
If it doesnt fail again..
P.s. the guys over at warranty checks/disassembly must have laughed out loud when they saw the 3rd party bat: "next!!" Lol, sorry couldnt resist
Sent from my i9250

Warranties aren't worth the paper their written on, be it phones or cars, you should just get insurance next time costs $10 a month an they just add it to your monthly phone plan an covers everything including theft or being lost.
Sent from my Galaxy Nexus using xda premium
---------- Post added at 09:02 AM ---------- Previous post was at 09:00 AM ----------
People get sucked into a false sense of security thinking a warranty will help them in most situations, insurance cover is failsafe, if everyone had insurance most of these companies would lose half their revenue
Sent from my Galaxy Nexus using xda premium

[Q] Camera and warranty problems

After much experimentation, I've concluded that the front facing camera in my none x is faulty as I keep getting red lines through pictures and some weird sort of color bleed. Now my problem is that I've got an unlocked boot loader and though I've locked it, I'm not sure whether ThreeUK or HTC will fix it even though its a hardware fault. Can anyone advise me n what I might do to get it fixed without having to pay out my pocket ?

Going back to stock rom and relocking the bootloader might help to get it fixed for free.
If they don't agree, demand it and appeal to the european consumer protection laws. There is no way that unlocking bootloader could've caused it.
Transmitted from my wireless telephone apparatus.

Yeah, Three are responsible, not HTC, so talk to Three.

Thanks for the help guys!
What should I say if they say that they won't fix the fault as I have unlocked the bootloader

They're legally obliged to provide a product free from defects, if it's broken within a reasonable time (which would be at least your contract term), they must repair, replace or refund. It's your statutory right.
Agreeing to the terms of HTC warranty invalidation at htcdev does not affect your statutory rights.

How to get LG to honour warranty on a rooted phone?

Hi guys.
So I was unlucky enough to get one of the G4's that were built last summer with a hardware defect. It is completely bricked and I can only get it into download mode - and the LG Flash Tool can't do anything with it. I called LG and explained as best I could that it is rooted but it's definitely the hardware defect causing problems (was working fine before). They said they wouldn't touch it.
I'm wondering if anyone has any ideas about how to convince them to honour it or any other ideas slightly outside the box?
Thanks!

You shouldn't tell them you rooted it. If you unlocked bootloader which is visible on power on i would have tried to fry it somehow for good. Put it in microwave or inverse polarity or somethin...or higher voltage

I purchased a G4 in Slovakia, and RMAd 2 times with the bootloader unlocked. They changed the display and motherboard for free. So I think the warranty also depends on your country and the shop where you got it.

In germany you have to show the manufacturer/retailer that the defect what not caused by you rooting the phone/installing a ROM/unlocking the bootloader/ etc. (since you cannot completely void your guarantee)
So, for example, if you rooted your phone and the charging port is not working you can say that this defect could not be caused by any ROM/tweak/whatever and you can reclaim you guarantee.
If it is a hardware failure known to LG you could argue that the rooting did nothing to accomplish it and that the defect is purely LG's fault and that they have to repair/replace your phone.
Since I don't know in which country you live I don't know how this is handled there, but I don't think it is that different from Germany.

I'm from slovakia as davebugyi, with the same prob, replaced by seller.
seeee7: As far as I know that Germany is part of EU that mean that EU laws & regulations applies - good for you, because seller is responsible for any faults (inherently faulty, bad design...) for 2years (except for battery) - good for you because that crap you "agreed" when you ask for bootlocker unlock code is irrelevant. And as I wrote seller is responsible NOT manufacturer!!! And second thing is about your 1st sentence - within warranty/guarantee seller has to prove that malfunction/harm was caused by improper usage, NOT you. BTW - in case of inherently faulty/bad design goods you can ask seller for money back, repair even after warranty/guarantee period (within reasonable time - within expected usability period - ie. not 10yea after you bought phone) - but in this case you have to prove that failure/harm/problem was caused by bad design/manufacturing...
I know that because I have HTC Universal and T-Mobile UK refused to fix my phone, so I was forced to raise an action against them @ sheriff's court (Small claim action in Glasgow, Scotland). Feew weeks before 1st court session, they sent me a checque with full amount I wanted (fee for action, indepent repair, external charger, 2nd battery, compensation for inconvenience... - and they paid twice the price of new Uni, and at least 5times more than repair) as I guess they knew they will fail.
SO in the worst case go to court.

I always call them and tell them that i woke up and the phone wouldn't turn on.

hey phsnake,
The 2-year EU regulation is only a guarantee, but the unlock voids my warranty (I made a mistake in my previous post).
The guarantee is a EU right and is something between me and the seller/retailer.
[+]The warranty is (in this case) a contract between you and LG (not the seller).
So yes, the seller is still responsible for any faults but any extra warranty given to you by LG is now void. A warranty covers a wider range of problems. So the bootloader unlock's t&c are not irrevant, only usually the warranty given to you by the companies/retailers is just pure marketing and doesn't extend the basic EU rights very much (L don't know whats inside the LG warranty but I think it's just a standard warranty like any other)
Adding to this, the EU regulation states that only in the first six months, the retailer has to prove that the failure was caused by a misuse. After these 6 months you actually have to show that the failure was already there when you bought the device (and that you did nothing that has invoked the defect).
A short example of where you invoked the defect on your phone: You installed a custom ROM that disabled the heat control of the CPU and it overheated and stopped working.
An example of where it was LG's fault: You put a custom ROM on the phone and the charging port is broken. The ROM couldn't have damaged the port.
With a bootloader unlock the seller could (even within the first 6 months!) argue that you "misused" the phone by rooting it and doing whatever with it. And then you have to show them that the rooting did nothing to invoke the problem.
Back to OP's problem: You need to talk to your retailer, just don't tell him that you unlocked/rooted/wahtever. If he refuses to repair your phone, tell him that your rooting did nothing on the defect and that it was a design/hardware failure. If you are living in the EU say him that he cannot 100% prove that it was your failure and claim your rights (tell him about "1999/44/EC" (the name of the regulation), most sellers/retailers tend to be very cooperative when confronted with precise knowledge about one's rights )
And, as phsnake said, go to court in the worst case. Or tell you retailer that you'll do it, maybe you get the same outcome as phsnake