Related
Before I get blasted on this I am not trying to compare which phone is better etc only that I have some concerns with the build quality of the EVO and the 30fps issue..
I don't really have any of the issues others have reported but that doesn't mean I wont down the line and I am stuck with the phone for 2 years.
My 30 days is up July 4 or so and even though I love the EVO I think is safe to say there are some legitimate concerns on build quality reading the forums with screen lift issues and other things.
I'm just curious what other EVO users are thinking. I'm starting to question HTC and some of the things they do.
MrDSL said:
Before I get blasted on this I am not trying to compare which phone is better etc only that I have some concerns with the build quality of the EVO and the 30fps issue..
I don't really have any of the issues others have reported but that doesn't mean I wont down the line and I am stuck with the phone for 2 years.
My 30 days is up July 4 or so and even though I love the EVO I think is safe to say there are some legitimate concerns on build quality reading the forums with screen lift issues and other things.
I'm just curious what other EVO users are thinking. I'm starting to question HTC and some of the things they do.
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Click to collapse
I've been calling Best Buy since Monday to replace mine, but they are sold out, my 30 days is up July 5 but the way i see it, i won't be able to replace it. I love my EVO, the only concern i have is with the screen thing.
you know you have a 1 year warranty on the device. and how warranty exchanges go on phones is if the sprint store (like one I work at) is an advanced exchange/service and repair store. we will exchange it out for you by ordering a device. if we have one to exchange we will. just all replacement devices after 30 days arent new from htc. they are rebuilt phones.
most people think rebuilt phones mean pre owned. how it works more and more often especially with new phones such as hero/pre/evo/ bb 8530 they are all new. They are built at a sprint warehouse with ALL completely brand new parts out of the bag. The only thing thats reused if anything at all is the radio antenna because thats the most expensive part.
I'm keeping my EVO because I'm a Sprint customer. I've had zero problems with it, and I have an upgrade due in October, so if something amazing comes out next year then I can get one on the cheap.
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Sent from my HTC EVO 4G using Tapatalk Pro.
and as for me, im keeping my evo,
1. i work for sprint
2. i got it for free
3. best phone ive ever used.
I'm keeping mine. I have a full coverage squaretrade warranty that I got for 2 years for $60. I'm not worried about any of these issues since I know they can be taken care of regardless, at any time.
Squaretrade warranties are killer - If they can't replace the phone at the time they pay you the full unsubsidized cost. I've used them plenty of times.. they even fixed my laundry washer I got covered w/ them!
EDIT: Also if you wanted to get squaretrade you have until a month from purchase. Since I am I preview customer I got 30% off. If you are new to them use code TWTYOFF and get 20% off.
rutter9 said:
I'm keeping mine. I have a full coverage squaretrade warranty that I got for 2 years for $60. I'm not worried about any of these issues since I know they can be taken care of regardless, at any time.
Squaretrade warranties are killer - If they can't replace the phone at the time they pay you the full unsubsidized cost. I've used them plenty of times.. they even fixed my laundry washer I got covered w/ them!
EDIT: Also if you wanted to get squaretrade you have until a month from purchase. Since I am I preview customer I got 30% off. If you are new to them use code TWTYOFF and get 20% off.
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Click to collapse
I bought a warranty with Radioshack, it covers everything for 2 years and costs only 100$, only thing it doesn't cover is abuse or accidental, but thats why we buy insurance. No refurbs for me.
Squaretrade covers accidental. Store warranties are often bloated in cost.
samrozzi said:
you know you have a 1 year warranty on the device. and how warranty exchanges go on phones is if the sprint store (like one I work at) is an advanced exchange/service and repair store. we will exchange it out for you by ordering a device. if we have one to exchange we will. just all replacement devices after 30 days arent new from htc. they are rebuilt phones.
most people think rebuilt phones mean pre owned. how it works more and more often especially with new phones such as hero/pre/evo/ bb 8530 they are all new. They are built at a sprint warehouse with ALL completely brand new parts out of the bag. The only thing thats reused if anything at all is the radio antenna because thats the most expensive part.
Click to expand...
Click to collapse
but do i need to but the sprint insurance for use that warranty?
I'll be keeping mine, I'm pretty sure. The new Droid X looks awesome but I'm sure the developer community will be able to solve all the software issues with the EVO (30fps and screen lag) and all it really requires is a firmware update from HTC if they decided to fix it first hand. I'm not having any major hardware issues and if I ever do, I have insurance with Sprint and I'll just get them to exchange it. By that time, there will be new batches that probably are much better quality.
Even with all the negative press and angry posts about this phone, I really still love it. It's the best phone I've ever used and honestly after using an iphone for quite a while, the iphone has got nothing on this thing. iPhone 4 seems good but the EVO and iPhone have trade-offs in the pros and cons. The EVO just suits me better.
I'm happy for Verizon customers though! The new Droids look awesome (the design looks way better too) and it really looks like VZ and Moto are going in with the Droid branding this time around, especially with the new Motoblur skin. I'll definitely be in a Verizon store playing with them at least.
TheBiles said:
I'm keeping my EVO because I'm a Sprint customer. I've had zero problems with it, and I have an upgrade due in October, so if something amazing comes out next year then I can get one on the cheap.
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Sent from my HTC EVO 4G using Tapatalk Pro.
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here here I bought this off contract, so in Oct i have an upgrade.....but I think I might just stick to buying phones without contract. MIght help out when on month to month after my girl gets an phone that needs the 10 dollars charge I might be able to get a discount off my bill due im paying for unlimited data three times
I'm on the fence. My contract with Verizon just ended, and I was gonna pick up an Evo today (BB, RS & Sprint stores around here have been sold out of them, but Sprint store is supposed to be getting a new shipment in today) but with all the issues I keep hearing about, it's really making me think twice. Obviously any new device is probably going to have issues but I don't know if it's worth jumping ship from VZW just yet.
The thing that's making me still seriously consider the Evo is all the awesome work being done by the developers on here ...
residentgiant said:
I'm on the fence. My contract with Verizon just ended, and I was gonna pick up an Evo today (BB, RS & Sprint stores around here have been sold out of them, but Sprint store is supposed to be getting a new shipment in today) but with all the issues I keep hearing about, it's really making me think twice. Obviously any new device is probably going to have issues but I don't know if it's worth jumping ship from VZW just yet.
The thing that's making me still seriously consider the Evo is all the awesome work being done by the developers on here ...
Click to expand...
Click to collapse
Sprint costs almost half as much as Verizon for my needs.
akarol said:
Sprint costs almost half as much as Verizon for my needs.
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Click to collapse
Which plan are you on? Do you have to pay extra for roaming? I'm in NYC. My roommate has Sprint and says his phone is contantly hopping on Verizon's network... He was on the $70 everything plan but ended up paying almost twice that because of all the roaming.
residentgiant said:
Which plan are you on? Do you have to pay extra for roaming? I'm in NYC. My roommate has Sprint and says his phone is contantly hopping on Verizon's network... He was on the $70 everything plan but ended up paying almost twice that because of all the roaming.
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Click to collapse
Roaming is free and you can also just use that Verizon Hack
at mikevillarroel
no. all phones you buy come with a 1 year warranty. that just doesnt cover accidental, physical, liquid, theft loss etc...
mainly manufacturers defects.
samrozzi said:
most people think rebuilt phones mean pre owned. how it works more and more often especially with new phones such as hero/pre/evo/ bb 8530 they are all new. They are built at a sprint warehouse with ALL completely brand new parts out of the bag. The only thing thats reused if anything at all is the radio antenna because thats the most expensive part.
Click to expand...
Click to collapse
This. Oftentimes, from my experience, a phone isn't "refurbished" because it's been defective or damaged in the past, but rather because someone changed their minds after it was activated, before leaving the store. I'm not sure how it works at Sprint Corp stores, but at Radioshack, if the phone's been on someone's account at all, even without being programmed, we have to send it back to get the ESN cleared, and because of that, it's considered refurbished. Ruins the value completely, all because someone couldn't make up their minds.
rutter9 said:
I'm keeping mine. I have a full coverage squaretrade warranty that I got for 2 years for $60. I'm not worried about any of these issues since I know they can be taken care of regardless, at any time.
Squaretrade warranties are killer - If they can't replace the phone at the time they pay you the full unsubsidized cost. I've used them plenty of times.. they even fixed my laundry washer I got covered w/ them!
EDIT: Also if you wanted to get squaretrade you have until a month from purchase. Since I am I preview customer I got 30% off. If you are new to them use code TWTYOFF and get 20% off.
Click to expand...
Click to collapse
The squaretrade warranty that is 60 bucks, only has 199$ of coverage, which means that they wouldnt cover the whole cost, correct? you could have to get the 599$ plan.
samrozzi said:
at mikevillarroel
no. all phones you buy come with a 1 year warranty. that just doesnt cover accidental, physical, liquid, theft loss etc...
mainly manufacturers defects.
Click to expand...
Click to collapse
Thanks, i just call Best buy again and no luck, i will keep trying, in the mean time (wile writing this) i just got the Seidio Innocase Active Limited Edition i bought in Amazon.com, really nice by the way!!!
yeah i got the active case aswell. LOVE IT.
and well the only time we dont send the phones back is when a customers buys the phone, its on their account and has never once been used. not even opened and we will clear the ESN. otherwise. we send them back. etc.
I have an Evo, and I love it despite it's minor flaws...
However, I have been suffering from the screen leaking issue from day one and it is just getting worse. This will no doubt lead to bigger things so I want to take care of it under the 30 day warranty (I didn't pay $200 to get a refurb). I bought my phone from a Walmart, because no one else had any and wasn't going to have any for like a week. I went back to the Walmart tonight to exchange the phone, they hadn't sold any more of the Evo, I had the been the only person to buy one lol. Since they haven't sold any I have no guarantee that the other phones won't do the same thing, as they are probably from the same batch of phones.
The tech there told me I should hold off until closer to the end of my 30 days in hopes of getting a newer unit, as he had been reading about the issues the current Evos are having. He also told me not to feel so bad as he whipped out his iPhone4 and showed me the magic disappearing reception trick (I wanted to laugh so hard).
So, some questions...
1. Should I just return my phone near the end of the 30 days and wait for a product refresh? (I kinda like the white model that best buy is gearing to sell)
2. I have another phone on my contract, but I assume they are technically separate contracts and that Sprint will simply let me cancel one while keeping the other. Does this sound accurate?
Thanks everyone, in advance!
TMO will be shipping me a refurbished phone for the one I have that's experiencing loose hinge syndrome. I'm pissed that I won't be getting a new one for this. Has anyone else gone through this for the G2? I'm worried about getting another one that's going to have a loose hinge, even though they said this shouldn't have that problem.
Sent from my HTC Vision using XDA App
I'm pretty sure if you search this forum, you will find at least 5-10 other threads talking about only the hinge and whether the problem exists or doesn't and experiences through exchanges, returns, etc.
tazz9690 said:
I'm pretty sure if you search this forum, you will find at least 5-10 other threads talking about only the hinge and whether the problem exists or doesn't and experiences through exchanges, returns, etc.
Click to expand...
Click to collapse
Indeed. Bottom line pal,..... there is nothing to say you will not get one that is worse. It was not mean to click into place. Good luck.
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
If the phone is only a week old, you could exchange it under buyer's remorse.
Like I said in the other thread,... a refurbished is not good enough. Get some legal advice if at all possible.
dustrho said:
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
Click to expand...
Click to collapse
Exchanged mine and got a brand new one mailed to me, no refurb. As far as the hinge it was about the same, but it never bothered me in the first place, You paid for a new one and now are getting a refurb in exchange, doesnt sound quite legal?
Are they giving you some money back for the price diffrence for a refurb model? Ive never had a problem with T-mobiles customer service, matter a fact, today I just got them to drop two of my lines to unlimtied andriod data for $20 each, but I had to talk to a customer loyalty rep. I think you should probably call them back and ask to speak to a Supervisor. Thats like buying a new car and taking it back and getting a used one for the same price.
Here's my latest reply in the thread I started called "How Loose is Your Hinge" that should help shed some light on my recent experiences with TMO...
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For those who don't know me here, I previously owned the MT4G. I experienced major issues with the phone and exchanged it a total of FOUR times, meaning I had in my possession (not at once) a total of five MT4Gs. The first four phones had incredibly bad creaking buttons, the fifth one had perfect buttons but a washed out display. I refused to continue going the route of MT4G swapping, so they suggested me going with a different phone, and I chose the G2. The G2 they sent me arrived last week, brand new in a prestine unopened box. The hinge was perfect, not too tight and definitely not loose like it is now. Each day it got a little bit looser, and now it's just ridiculously loose to the point that it opens no matter how I hold it.
So, maybe they're shipping me this refurb because I've already gone through so many exchanges, but two of their top phones have so many issues that it just makes me sick. With all the issues with the G2, MT4G and Vibrant, I'm shocked I haven't heard about any lawsuits against TMO. Or at the very least, I think TMO should be proactive about this and admit that there are problems with these phones, and that they should be more than willing to do whatever it takes to make sure the customer is happy. I have to say I was treated very well during all those MT4G exchanges, and I feel they did everything they could to make sure I was a happy customer. But, I'm still not thrilled being told that I need to accept a refurb for a G2 that was technically brand new and just one week old.
That totally sucks. I got the first two G2s the cs rep. that I was dealing with had ever sold. I feel lucky I have never experienced the loose hinge syndrom everyone is talkng about. Sorry for your troubles, I would get totally pissed and threaten a cancel if I were you.
Sent from my T-Mobile G2 using XDA App
The problem is, 95% of the population would never return the phones for the problems you described on your Mytough 4g slide.
The XDA community is a community of people with a tendency to experience obsessive like symptoms about their gadgets, unfortunately.
dustrho said:
Here's my latest reply in the thread I started called "How Loose is Your Hinge" that should help shed some light on my recent experiences with TMO...
-------------------
For those who don't know me here, I previously owned the MT4G. I experienced major issues with the phone and exchanged it a total of FOUR times, meaning I had in my possession (not at once) a total of five MT4Gs. The first four phones had incredibly bad creaking buttons, the fifth one had perfect buttons but a washed out display. I refused to continue going the route of MT4G swapping, so they suggested me going with a different phone, and I chose the G2. The G2 they sent me arrived last week, brand new in a prestine unopened box. The hinge was perfect, not too tight and definitely not loose like it is now. Each day it got a little bit looser, and now it's just ridiculously loose to the point that it opens no matter how I hold it.
So, maybe they're shipping me this refurb because I've already gone through so many exchanges, but two of their top phones have so many issues that it just makes me sick. With all the issues with the G2, MT4G and Vibrant, I'm shocked I haven't heard about any lawsuits against TMO. Or at the very least, I think TMO should be proactive about this and admit that there are problems with these phones, and that they should be more than willing to do whatever it takes to make sure the customer is happy. I have to say I was treated very well during all those MT4G exchanges, and I feel they did everything they could to make sure I was a happy customer. But, I'm still not thrilled being told that I need to accept a refurb for a G2 that was technically brand new and just one week old.
Click to expand...
Click to collapse
dustrho said:
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
Click to expand...
Click to collapse
A week old?? Call them on "buyers remorse!!" They will be forced to send you a brand new one in retail packaging! I did that with a keyboard issue I had when it started within the 15 day period.
The only thing is, they will charge you full contract price but will refund it when they get the old one back. But check your bill closely to make sure they refund it properly. I had to jump through hoops twice to get mine in order.
Don't use regular warrentee replacement on a device that new. Its their own policy to make sure you are completely satisfied with your purchase. You could even get something else if you pay the difference. But g2 devs are the best.
Sent from my HTC Vision using XDA App
My first G2 had a bad trackpad. I received it on a Thursday and I called them that Saturday. The tech at TMo told me to do a buyers remorse exchange and transferred me to CS.
I received what appeared to be a brand new G2, but with a funky gmail addy with even funkier calendar entries. Was strange, but everything else was fine...
I sent back the first G2 the same day I got the replacement, bill came out a week later. Still waiting for it to come off my bill, but I know TMo will take care of it.
Or you could just go into a store and do the buyers remorse exchange with less of a headache.
Sent from my HTC Vision using XDA App
They wouldn't let me do it through the store because I got it over the phone and didn't buy it at the store
Sent from my HTC Vision using XDA App
FrenicX said:
They wouldn't let me do it through the store because I got it over the phone and didn't buy it at the store
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
it would be nice if all TMo reps gave the same information..
I ordered over the phone, and on a complete whim- on an unrelated call, they offered me to go from EMP back to EM and we all got new phones on a new contract- and BOGO at that! when I called with issues, they told me I could go to the store and exchange it painlessly, or go through what I am, which is still no big deal. the rep said they could call the store ahead of time and let them know what to do when I came in.
the only reason I didn't go to a store is because I'm in Maine, and though they have a call center here, there are no actual corporate stores in Maine, or within 50 miles of me. (don't even get me started on the service- I have to pay for a 4G data plan, and I only get GPRS where I live, and the "partner-service" doesn't work on my G2, but works fine, and he has better signal, on a frikin Vibrant)
I'm considering picking up a Galaxy Nexus for use on T-Mobile. The cheaper data plans could really save me some money over Sprint over the course of two years and the phone looks amazing. I've been reading about some of the issues people have encountered (hairline crack, battery charging, display issues, etc...) and it seems like there could be a chance that I would need to return the device for replacement.
I was wondering what is the best store to order the GSM version from, with the understanding that I may need to return it for replacement. From what I've read, Expansys's customer service is atrocious, so I'm planning on avoiding them. I've read a few good things about purchasing through Amazon, which uses a third party seller, Global Mobiles, so that is the option I'm leaning towards currently. Although, I figure the longer I wait, the more the price is going to drop on this phone.
The issue I'm most concerned about is the hairline crack in the screen, although I have not seen any posts about this since the third week in February, so I'm hoping this issue has been fixed by Samsung in the latest batches. Most of the other issues seem like they can be fixed with software/rom changes.
Any suggestions?
Negri also offers warranty assistance. I've never filed a warranty claim, but the few times I did deal with then their customer service it was excellent.
Sent from my Galaxy Nexus
Amazon
Sent from my Galaxy Nexus using XDA
Gonna give a vote for negri electronics. Helps they're based in the US. They handle warranty claims for you and have a solid price right now.
They open every box and inspect so unless its an internal hardware failure you're less likely to get a lemon from them.
Sent from my Galaxy Nexus using XDA
Ok lets get this out of the way first. Yes my glass broke second day of owning, yes I was being careful and wasn't neglect on my part. Phone should have been able to survive a fall from less then 12" only landing on its back with out breaking glass.
Ok now that we got that taken care of here are my options.
1. Buy $30.00 glass attempt repair on my own. Question with this are if I mess up or something gets damaged could I still claim insurance(ie. will they know I have opened phone)
2. Att states they will replace for $199.99 but will likely be refurbished unit(which sucks). If I go this route will I need to flash back to stock and reset flash count or will they even check that. Rooted with custom recovery and att clean rom. Any one had experience with att insurance claim?
Local shops say its impossible to replace just the glass. Repair would be $425.00 so that is out.
Edit: I tried to call the walmart I purchased it from and got no answer. So I called another walmart and told her what happened. She said we are told we can't exchange phones that are damaged and you only get one exchange. So I thought I was screwed. She then said read your contract if it doesn't say anything about the condition of the phone or the number of times Walmart will have to replace phone. She kept emphasizing to read contract. Then said if I have any problems Call her back and she will call corporate. Sure enough contract states you can exchange phones in the 14 days nothing about condition or number of times. So following walmarts contract I got the note replaced. As of today if anything thing happens I have insurance. I also bought a temporary case till otterbox gets here.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I've dealt with att twice and it was agreeable. The second time I sent my note 1 in for the same issue (charging port failure) they sent me a brand new device. The truth is you don't always get a refurb, it's just kind of luck and how much product is on hand (so I was told by att cs).
If you try to fix the screen yourself and fail DON'T send it in for warranty... That's fraud and effects the prices for everyone else.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Re: [Q] Broken Glass, ATT insurance, matters of opinion
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
jyazzie110 said:
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
Click to expand...
Click to collapse
I did search, I'm not a newbie I wasn't asking about how to replace the glass or if it is possible i was asking for opinions of my next course of action. I have seen the threads and watched the videos.
The customer is always right...
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
nespid said:
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
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Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
chrisryn said:
Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
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Well then, you just opened up your options - try a bunch of different Wal-marts. One of them is bound to have a lackluster employee who doesn't care, and just wants to go back to doing nothing - find that guy\gal and bring home your new N2.
If there is no physical damage to the body of the phone, you have better support to your story that the screen was flawed. I would really fight that point, that the screen was flawed.
Honestly, they don't have a leg to stand on, if there is no physical evidence to the body of the phone that it was "accidental damage", and they're not going to call you a liar (at least not to your face). With all of this, keep in mind to "argue" as politely as possible, but be persistent. Wear them down and get to yes! Illegitimi non carborundum.
---------- Post added at 01:57 PM ---------- Previous post was at 01:54 PM ----------
And yeah, as far as the ETF-bomb, it may not help if you're only 14 days into your contract. I've been with at&t since 2002 and I have 3 lines, so, that may factor in on their decision with the ETF-bomb.
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
Plan B
chrisryn said:
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
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thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
nespid said:
thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
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The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
Bonne chance!
chrisryn said:
The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
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sounds good to me.
good luck and let me know what you worked out.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
kiltedthrower said:
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Very much aware of that. Had it on my Galaxy nexus gave it to my mom she dropped it hard cracked the screen now she is waiting for her refurb to come in. They told me it was replaced at the store when I brought it in, with new unit. I have had to loan her my inspire while she waits 5-10 days for the other to come in. Not really satisfied with that plan either.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
That's weird. I've had to have 3 devices replaced through best buy over the last couple of years. I've never had to wait more than 3 days. I Also like that you get a loaner phone till the replacement comes in.
Sent from my SAMSUNG-SGH-I317 using xda premium
I asked for a loaner they said they don't do that.
Edit: Hoping my inspire doesn't suffer same fate.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
cold21blooded said:
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
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They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
chrisryn said:
They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
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I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
cold21blooded said:
I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
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I would but we don't have those here.
You should not be concerned AT ALL that you may get a refurbished phone. I've done it couple of times and the phone is always perfect brand new condition. It's not like it will have scuffs on it or non-working parts....not to worry.
Also don't need to reset your phone to stock...you're getting it replaced due to broken screen not complaints that it is not functioning.