[Q] Tried to Unroot my phone, now stuck at white HTC screen. - EVO 4G Q&A, Help & Troubleshooting

Tried to unroot my HTC EVO now its stuck at htc screen. Even if i go into recovery mode it will just get stuck at screen. Im getting frustrated and i dont have warranty on phone. is the phone pretty much done for??

Try running an official RUU to unroot or if you can get into bootloader, you can download a stock PC36IMG file and load it that way.
Links found in this post

i did the pc36 file. it updated my phone, but still stuck at the evo screen. i go to press recovery then goes straight back to htc screen

What PC36IMG file did you use? The one for build 3.70?
The links I posted are for RUUs which are exe files. Connect the phone to the comp and run the RUU.exe file and it should do its thing if the phone can be recognized.

thanks ill try when i get my windows computer running. do you think my phone is bricked??

I'll be honest and say...I'm not an expert and I don't really know if your phone really is bricked or not but I sure hope it isn't! I've seen many threads where people post situations similar to yours and other XDA users say...as long as you can get into bootloader, then no it is not bricked. Just have to find a way to get a stock ROM loaded back on your phone and generally that's through running an RUU.

ok so just install RUU and let it do itz job? just wanna get the s-on somehow so i can take to sprint store.

so im trying to flash it to get the s-on right, but when i click on fastboot it says bootloader then when i press it it goes back to fAstboot. any ideas??

i cant get into bootloader!!

Can you try to download this PC36IMG file HERE. Says you need NAND unlock which you have, hopefully it can installed the rooted ROM with ClockworkMOD recovery, and once that's working try to unroot again. Otherwise...sorry, I'm not sure what else to tell you.
EDIT: How did you install the previous PC36IMG? When you hold VOL DOWN and POWER, do you get to the screen with the Android on skateboards at the bottom?

ok im gonna try it again. I just dont understand when i press fastboot then bootloader why it doesnt go to the black screen. so i can get on my sd card, thats what im not getting... so frustrating!!!

Ok, do you have a microSD card reader of some kind? As long as you can get the file onto the SDcard and once you restart holding VOL DOWN and POWER, it should automatically try to look for the PC36IMG.zip file if you wait for a quick minute or so.

yeah i do. slow computer its still downloading. the first time i did this. it updated and everything. It says do you want to reebot now i said yes. Comes back on and loads to HTC evo 4g screen and just stays there. No sprint boot up or nothing. I might have to use that RUU file if i find someone with a windows computer. I tried that RUU thing at home and it just said USB connection error. oh yeah if i press recovery it just goes to htc screen and thats it!!!

so i updated it. rebooted to htc evo 4g screen and stays there

try this and see if its your same issue forum.xda-developers.com/showthread.php?t=831915&highlight=bricked
and do a search in development with bricked as the header....
I think if you can get the zip on your sd card you should be ok. Not quite sure by what I have read if you have actually done that part as of yet
also this http://forum.xda-developers.com/showthread.php?t=880152
Good Luck

i did the RUU thing. updated, but phone still goes to htc evo 4g white screen and nothgin more

Related

[Q] evo wont boot and RUU fails with error

I tried one of the rooting processes today and it didn't work. Now when I turn my Evo on it goes no further than the white HTC screen that you get when you turn it on. When I try to run the RUU it gets a connection error and won't go through. Can someone please help?
Robes1 said:
I tried one of the rooting processes today and it didn't work. Now when I turn my Evo on it goes no further than the white HTC screen that you get when you turn it on. When I try to run the RUU it gets a connection error and won't go through. Can someone please help?
Click to expand...
Click to collapse
If you pull the battery can you get to the bootloader screen? (hold volume down and power button when turning on)
You should be able to do what Greenfieldan suggests. It is possible to work through this issue, so don't fear but it make take a few tries.
Greenfieldan said:
If you pull the battery can you get to the bootloader screen? (hold volume down and power button when turning on)
Click to expand...
Click to collapse
once I get to this screen how do I get the RUU to connect to the phone? I've tried it several times from this screen and nothing is working.
Robes1 said:
once I get to this screen how do I get the RUU to connect to the phone? I've tried it several times from this screen and nothing is working.
Click to expand...
Click to collapse
Thread stalking is fun, I see which thread you are reading, but you may have to reset you phone.
Do you either:
Have a recovery installed (if you aren't sure, then you may not)
have a PCIMG36 on the root of your sdcard, (if you aren't sure then you may not)
Robes1 said:
once I get to this screen how do I get the RUU to connect to the phone? I've tried it several times from this screen and nothing is working.
Click to expand...
Click to collapse
Go in to fastboot and you should see something toward the top that says "FASTBOOT USB", once there run the RUU
SnoopDawg said:
Thread stalking is fun, I see which thread you are reading, but you may have to reset you phone.
Do you either:
Have a recovery installed (if you aren't sure, then you may not)
have a PCIMG36 on the root of your sdcard, (if you aren't sure then you may not)
Click to expand...
Click to collapse
I have a pc36img file on the root of my sd card. It says that it can't open it when i select flash zip from sd card.
Just download the actual ruu from http://forum.xda-developers.com/showthread.php?t=884060. It will be one of the .exe files same version of you had on the phone will prolly work best. Then do what xhausx said and run the ruu file once there. Thanks xhausx btw cause i was confused too.
aclearersky said:
Just download the actual ruu from http://forum.xda-developers.com/showthread.php?t=884060. It will be one of the .exe files same version of you had on the phone will prolly work best. Then do what xhausx said and run the ruu file once there. Thanks xhausx btw cause i was confused too.
Click to expand...
Click to collapse
or download an unrooted version of your software in pc36img.zip format and boot into the bootloader and it will restore your phone to stock if you cant run any ruu
Need Help
I know this is an old thread, but I'm working on an old phone. Hopefully some of you guys are still following this.
My father has an EVO 3D that showed up one day stuck on the white HTC screen. The only remedy was to pull the battery. I thought it would be no big deal to just go into the boot menu and either try and run recovery, or at worst do a factory reset. Both of these options failed. I even made a few attempts at trying from the SD card with a ROM or two. So I downloaded the RUU direct from HTC thinking that would finally take care of the problem. But after connecting up in FASTBOOT mode and running the RUU, it eventually fails when the update gets to the point that it's supposed to restart the phone in bootloader mode. Because at that point the phone just restarts to the white HTC logo again, and the software times out telling me that it can't connect to the device. Any help here other than passing me a trash can Thanks in advance!

[Q] Unique problem(Stuck at splash screen.Cannot get into recovery mode, only Hboot

I thought I had it all figured. Root, with Clockwork Recovery, Rom Manager. Nothing could go wrong. Now I am stuck at the splash screen with no Clockwork Recovery.
I searched fourum after forum to find a solution, but mine seems to be different. Just so you know I am 21, and a freelance computer technician so I am not afraid of the command line
What have I done to my device:
=Originally it had 2.1
=I rooted the phone via exploid method
=I installed CyanogenMod 6.1.1
+My computer only recognized my phone in HBoot mode, I think usb debugging is turned off though because I cannot acces my sd while it is in my phone.
I do have a microsd card reader
+I tried Esprimg.zip updates. It works .but I still cannot get into recovery mode.
For extra precaution, I backed up all of my sd card data on my pc.
Symptoms and problems:
+I am stuck at the white My tough slide 3g splash screen.
Holding up and power for at least 30 seconds does not get me in recovery mode. All I see is the white My tough slide 3g splash screen. No Black screen with a triangle(Biggest Problem)
+Holding down and power does get me into the HBoot.
+The recovery option will make the Mytouch slide reboot, but it will freeze at the splash screen.
+The clear storage option executed, but it did not solve my problems.
+I have also removed the battery, sim, and sd card.
Summuaray-
I need to get Into Recovery mode, but when I press up and power it does not work. I only see a white.I never though there would be a day where I could not get into recovery.
Also, I constantly charge the device so it wont turn off during an update.
Do you have S-OFF? If you do it should not be hard to recover.
If you don't I can't think of any other method now. But just to make sure which Esprimg.zip method did you tried? Because that should work in the first place.
Mine says S-On
Esprimg.zip
I used my microsd card reader to put esprimg.zip on the sd card. Boot the device while holding down and power. I let the phone check for the esprimg.zip and then the update was successful.
Conclusion:
I hold up and power and i cannot access recovery mode.
Possible causes:
By doing the clear storage, would that change my device to s-on. Honestly I never noticed s-on until now. However, I was able to root and get clockword mod 6.1.1 and it ran smoothly for a weeks.
darko4 said:
By doing the clear storage, would that change my device to s-on.
Click to expand...
Click to collapse
No. Only by flashing another bootloader will you get S-ON back. You probably did not have S-OFF before anyways but FYI Esprimg.zip does flash the bootloader so you're stuck on S-ON for now.
If the Esprimg.zip update method was successful it should have flashed back the stock recovery for you. I can't think of anything that could go wrong at this point except that u have a bad or corrupted Esprimg.zip. Did you use the champion build or the ENG build? If me I'd try to download it again and give it another go.
Good luck!
Ok so Esprimg.zip may be bad, and pretty much that is my only saviour;ok I understand.
I was using Esprimg.zip from other guides. Those were 137 mb
This time I used the one from here.
HOW-TO * Flash the Eng-Release to the Slide *6/15/2010
http://forum.xda-developers.com/showthread.php?t=703076
I am going to assume this the the eng build. It was 137.1 mb.
If this does not work the I guess I have to go champion build.
------------------------------------------------------------------
Failed
Champion build esprimg.zip is next.
A few more ideas.
manually install the recovery using fastboot.
troubleshooting without simcard?
My spl s-on so would that be possible?
Is there a way to maybe re root?
I read in one post that a guy sold it on ebay..i would hate to do that with just a month of ownership. would Htc make a warranty request even though I bought it used. Besides you only see bootloader and hboot spl s-on so how could they tell?
So you reach the screen where it asked you whether you want to install the update, you choose "yes" and it goes on to flash everything, radio, bootloader, yada yada, and it fails to boot?
Basically with S-OFF you can boot into fastboot and run
fastboot flash recovery recovery.img
in this case recovery img is CWM recovery. With S-ON fastboot flash is disable so it's not possible.
EDIT: If you do have the champion build on it's basically stock.
I have this exact same issue right now, I've tried the champion and engineering builds of ESPRIMG but with no success. I can't think of anything else that would be causing this in the first place, which is making it so difficult to troubleshoot. The only difference is that I was using CM7 instead of 6, but the exact same thing is going on. I have tried everything that the OP has with no luck. The only possible cause I can think of is that something was somehow corrupted while the phone was on and sitting on my table...because when I picked it back up, it was off and when I tried to boot, I got splash screen... Any other ideas?? I'm all out and just sitting here waiting for some genius light bulb to go off....attic's kinda dusty though..
With S-ON fastboot flash is disable so it's not possible.
So basically these are my options
esprimg.zip (if that does not work then use different)
Hboot clear memory,
with S-ON I have limited option
and keep it charged.
Although with fastboot and s-on is there something I could do?
Would rerooting be an option
darko4 said:
Would rerooting be an option
Click to expand...
Click to collapse
I don't see a root method in the forum that does not involve booting into a usable system.
Wait, you guys were able to flash the esprimg.zip right? Because in the guide when it says it requires root it's for flashing the mtd0.img first before rebooting into HBoot. Since you don't have a working system you cannot do that and if HBoot refuse to take your esprimg.zip then you need to do the Goldcard method. Otherwise I don't see why having root will make a difference.
So at this stage of the game I should do this..
1.get on my knees
2.put my hands together.
3.and just pray?
ok all jokes aside. Continue to try Esprimg.zip and update(all are successful but I still get splash)
I can't change my recovery since I have s-on
and no way of getting s off since i cant get in the phone, not even recovery,just h boot
So in a sense i have a lovely soft bricked mytouch 3g slide.
Later I might compose a list of the programs i had on the device, but i doubt that would make a difference. I appreciate the help and assistance, I am going to click the thank button for you gents.
In the mean while i got a tmobile comet for 136 one day shipping..No rooting on this one cause finals are coming and I do not have time to troubleshoot for hours. I love android cause of custom roms, but not being able to get in recovery mode...ah say no more. I am going to be one of those people who just downloads free software and complain to phone carriers about OTA.
Same here. I held off rooting and all until my exams were over because I know I'm going to go all the way until I get S-OFF.
I know many discourage S-OFF because it can potentially brick during the process but if you do read up and follow instructions very carefully it is really not that risky. And it'll be very useful in situations like this.
I'm sorry to hear you have a soft-brick. Maybe a dev will stumble upon and provides new insights but I afraid this is all we have in the forum for now.
to be honest i skimmed through the post, and im sure you did try this but just want to ask have you tried the official RUU update to see if you can get things back up running that way?
yeah I understand following directions carefully, but when you follow all of directions and get it working,and make backups, but then you turn the phone off and then turn it on. Then all of this happens.
ah let me stop my whining and download more esprimg.zip .
I just want to know what caused it. was it an application, cause if that is the case then I want to know so no one else get hurt.
(one interesting note, avg antivirus said my device was infected with viruses. It said with the apps, I did not clean it. i uninstalled avg. I presumed it was a false alarm cause the phone is rooted with applications with high privileged) Oh well
---------------------------------------------------------------------------------------------------------------------------------------------------
oh well. back to the esprimg.zip
never tried RUU, if it comes in a esprimg.zip then i guess i can try. if not then i do not know how to use it with mine in its current state
S on (so no advanced fast boot options
Hboot only
no recovery.
clear memory
only productive thing is successful esprimg.zip updates
its the official update to froyo, and need HTCsync and the RUU from htc how the installs procces goes i dont really know, but im sure there is a RUU update that you can use to update via bootloader,
ok i got htc sync
and the official exe.
my pc only detects the device in hboot. The device will read usb hboot.
1 might fiddle around for 20 mins to see whats what.
.
If it was like a esmprimg.zip then it would seem more feasible.
goood luck hope you get your phone back up and running
well a week ago it finally booted. I felt that it was a fluke so I pressed the power button to reboot. I tried to turn it back on then it was stuck at the splash screen.
I am now starting to think it is a hardware problem. Either way the unrooted tmobile comet,yes it is small, is doing wonders. The battery life is way better then a iphone 3g.
Just remember guys, if you get an android phone, make sure it is a popular one. That way you are more likely to get support because of the bigger fan base. Oh well it was fun while it lasted. The only thing I hate is that i could have gotten an xbox 360 for the same price. oh well, thanks for the assistance. i will lets you know any further updates.

I cant believe it!!!

Ok! So i was running fresh 3.5 on my evo 4g and everything was running great. I decided that I wanted to add a battery percent on the battery indicator. I download a zip file that would allow me to do that...I put it on the root of my sd. I tried flashing it with clockwork mod 3.0 but it didnt let me cuz it came up with an error saying to update my binary and script. So i googled on how to bypass that error and it said to use the ra recovery(the other recovery program,i think thats what its called ) so i flashed ra with rom manager. I rebooted my evo and went into recovery and flashed the zip file then a couple of minutes later it said it was complete(no errors came up during the flashing process). I rebooted my evo after the flashing was done. This is where it starts getting weird! I turned my phone back on and after the white screen a black screen came up and didnt go away. After about a minute the phone vibrated about 4 times and the indicator light started flashing green. I couldnt power down so I had to take out the battery. I turned it back on and it booted up to the fresh boot logo. It tried to reboot itself about 3 times and without success the black screen came up and vibrated with flashing green light. Took the battery out for an hour then I booted it to the boot menu, went into recovery to try to delete the zip file and all it did was give me the black screen, vibrated and flashing green lights. I checked to see if s-off was still engaged and it wasnt. S-on was showing. I think some how that zip file made that happen. I have a nandroid backup. I dont have recovery and s-on is engaged. What should I do? This is the file that I flashed( smooth-sense_evo1.0.2_batteryonly ) Sorry if Iam posting this in the wrong section. Any help would be appreciated. Thanks
Holy Wall-O-Text Batman!
But getting to your issue:
You enabled security again. Flash the stock RUU found in the most up-to-date unrooting guides and go back to stock. Re-root again using Unrevoked and then flash again. Mind you, you will be starting over more or less.
The reason why I'm telling you to unroot and then root again is that you want to get rid of that funky flash. Its the safest way possible.
So I need to unroot first (even though it says s-on)
Then root again with unrevoked
Then flash stock ruu
Flashing the RUU should unroot for you. It will undo any mods except for s-off from unrevoked.
Still no luck.
This is what i have done.
Ive tried rooting again using unrevoked 3 but it doesnt pick up my evo when i plug in my phone. It does come up in my device manager but its not assigned a drive letter. Yes i did enable hboot usb. Yes my drivers are installed right.
Ive tried different ruu's but they wont detect my evo. Ive tried different stock PC36IMG's and they will update with no errors but when it reboots into the the screen with green arrows and a phone it vibrates 4 times then turn off.
Can you guys be more specific on the steps that in need to do. Thanks once again.
Info:
HBoot 2.10
Radio 2.15
I feel your pain, same thing happened to me after months of successful evo hackery. Was very difficult to convey to people the extent of random roadblocks preventing all the supposed fixes. I followed every suggestion, maybe 200 separate tries at a workaround, but in the end I had to trade it in for a refurb.
To flying low,
I still have faith especially with everybody helping me out. I know theres a workaround cuz i still have hboot up and running even tho i lost recovery and rom.
Can i use unrevoked when iam in hboot? Cuz thats the only option i have.(i think)
calishooter said:
To flying low,
I still have faith especially with everybody helping me out. I know theres a workaround cuz i still have hboot up and running even tho i lost recovery and rom.
Click to expand...
Click to collapse
you need to flash the RUU in hboot or run the RUU in Windows...it doesnt matter whether it says s-on or not all it will do is restore the phone back to its shipped factory settings and unroot you
What you do:
Find and download the latest RUU. I Think this is it: http://shipped-roms.com/shipped/Sup...51.1_Radio_2.05.00.06.10_release_CL195459.exe (download should start automatically)
name it PC36IMG.zip
Place it on the root of your sd card (root of sd card = no in any folders, just put it on there).
Boot into bootloader (power off, hold volume down and turn power on to get there)
it'll ask if you wanna parse update, hit volume up for yes.
basically, this will flash the stock rom back onto your phone. Since you're s-on already, this will complete a full unroot. Then simply re-root your phone like you did the first time and you're back in the game
Ok i will try flashing the ruu from the link that you gave me.
Thanx. Will report back soon.
I tried the link but its a .exe file not a zip. So I converted it to a zip file using winrar. I renamed it PC36IMG and put it on the root of my sd. Ran it and it just got to the checking part and it stoped checking. I did it 2 times with same result.I also formated my sd card to fat32.
calishooter said:
I tried the link but its a .exe file not a zip. So I converted it to a zip file using winrar. I renamed it PC36IMG and put it on the root of my sd. Ran it and it just got to the checking part and it stoped checking. I did it 2 times with same result.I also formated my sd card to fat32.
Click to expand...
Click to collapse
If you want to run the ruu in PC36IMG form, you need the right file.
http://dl.dropbox.com/u/19699565/3.70 RUU Zip.zip < Rename to PC36IMG, then flash in the bootloader.
The ruu.exe is meant to be run from a computer, with the phone booted into the bootloader, and mounted to the pc in fastboot.
Yes i agree tech roxxorz. I was just doing what he told me. Ive tried RUU.exe before but it wont recognize my evo niether does my computer and iam in hboot usb mode. I will try your link and repot back.
calishooter said:
Yes i agree tech roxxorz. I was just doing what he told me. Ive tried RUU.exe before but it wont recognize my evo niether does my computer and iam in hboot usb mode. I will try your link and repot back.
Click to expand...
Click to collapse
Well you can't do it in hboot usb. You have to select fastboot, connect to the pc, and when it shows up as fastboot usb in blue on the phone, then you run the ruu.exe.
Though either method will work.
So when I click on fastboot on my evo, what do i click on next to run RUU.exe cuz I only have reboot or power down options.
calishooter said:
So when I click on fastboot on my evo, what do i click on next to run RUU.exe cuz I only have reboot or power down options.
Click to expand...
Click to collapse
Turn the phone off. While turning the phone off, hold vol+down till you see a white screen with androids skateboarding [bootloader] From there, after it scan, navigate to fastboot with the volume keys, press the power button to select, then connect to the PC via usb cable. When it says 'fastboot usb' in blue, run the ruu exe on the pc.
OK got it. Will report back soon.
Aye aye cappy.
I did what you wrote. The ruu.exe gave me an error 170-usb connection error. I booted into the bootloader by holding down the power button and volume down why the evo is turned off. It scaned the sd card, I selected fastboot and plugged in my usb cable. It said fastboot usb highlighted in red.

Need help repairing frozen HTC Incredible

I need help repairing my dinc. First, let me apologize for the long post, but I wanted to provide as much detail as possible.
My cousin dropped his phone in water and tried to dry it off. I don't know if he tried to turn it on after drying it off. Also, I don't know what attempts he has made to bring the phone back to life, but he has given up and handed the phone over to me. He figured since I am an IT guy and also do hardware repairs I would figure it out.
This is new to me because I've never owned a Smartphone before. He turned off his service on the dinc and used another Verizon phone he had lying around.
I've research different forums for a fix for the past few days, but nothing has worked. I’ve seen posts with similar symptoms, but in all cases they were able to get more functionality from their phone than mine. Also, my issue is related to water and not from a bad ROM upgrade. Here's a summary of things I've already tried:
Dried the phone out with the rice in Ziploc bag trick for 3 days (phone is completely dried)
Reformatted the micro sd card to fat32
Did a system update
Placed PB31IMG.zip into the root of the sd card
md5 checksum: 31bb1611a0fa8197d447c0438426717e​
When I remove or rename the PB31IMG.zip file and hold the down button+power, here is the outcome for the following:
Fastboot: Gives me the following options Bootloader, Reboot, Reboot Bootloader, & Power Dwn
Bootloader takes me back to the main HBoot screen.
Reboot would get me stuck on a continuous loop (stuck on the "HTC Incredible" white screen) and freeze
Reboot Bootloader just takes me back to the Fastboot menu
Power Dwn would do the same thing as the Reboot​
Recovery: does the same thing as Reboot; it would freeze at the white "HTC Incredible" screen
Clear Storage: does the same thing as above
Factory Reset: does the same thing as above
Each time it gets stuck at the white HTC Incredible boot up screen, I would have to pull the battery. Hitting/holding the power button doesn't seem to do anything.
From what I've been reading, I don't think the phone is bricked, since it still turns on, has limited functions, & I can get to the HBoot screen. The only thing I haven’t tried is reinstalling the OS (not sure if the OS is included in the PB31IMG.zip file)? Also, I was going to try to reformat the hard drive (just in case the partition is damaged).
The phone has never been rooted and I am not trying to root/unroot the phone... just trying to repair the phone. The phone has the S-ON.
I have uploaded a 10 min. YouTube video so you can see what I'm dealing with. Any help would be much appreciated. If there is anything you want me to try or anything you want to know that I may have left out, please don't hesitate to ask. At this point, I'm willing to try anything.
www(dot)youtube(dot)com/watch?v=gHXDJl6G2X4
Sorry, I can't post a link to my video so just replace the (dot) with a "."
You need to do an ruu with a PB31IMG.zip.
You can get the ruu here http://pvillecomp.com/?page_id=22
If you ever want to be able to root you need to use the froyo one as gingerbread cant be rooted if your s-on. Just download, rename exactly PB31IMG.zip, place on your sdcard in no folders, make sure its not connected to a computer, then pull battery and replace then boot into hboot (vol down + power) it should automaticly find the file after a couple secs and then prompt you to press vol up to install. Once its done you will be promptet to reboot , do so and if all is as expected you should boot up normally. Note that the first boot will take a long time so be patient, it may seem like it freezes at the boot animation but give it time.
cmlusco said:
You need to do an ruu with a PB31IMG.zip.
You can get the ruu here pvillecomp(dot)com/?page_id=22
If you ever want to be able to root you need to use the froyo one as gingerbread cant be rooted if your s-on. Just download, rename exactly PB31IMG.zip, place on your sdcard in no folders, make sure its not connected to a computer, then pull battery and replace then boot into hboot (vol down + power) it should automaticly find the file after a couple secs and then prompt you to press vol up to install. Once its done you will be promptet to reboot , do so and if all is as expected you should boot up normally. Note that the first boot will take a long time so be patient, it may seem like it freezes at the boot animation but give it time.
Click to expand...
Click to collapse
I ran the RUU program, which took about 10 min to complete. When it finished the update process, it rebooted the dinc, but I'm now stuck on the white htc incredible screen as demonstrated in my video. How long I'm I suppose to wait as this white screen? It seems as if it's frozen, but I'm not sure. Am I missing something?
Should I rerun it or try to run the PB31IMG.zip file? BTW, I grabbed the PB31IMG.zip file from the same site from your link.
HiJacK69 said:
I ran the RUU program, which took about 10 min to complete. When it finished the update process, it rebooted the dinc, but I'm now stuck on the white htc incredible screen as demonstrated in my video. How long I'm I suppose to wait as this white screen? It seems as if it's frozen, but I'm not sure. Am I missing something?
Should I rerun it or try to run the PB31IMG.zip file? BTW, I grabbed the PB31IMG.zip file from the same site from your link.
Click to expand...
Click to collapse
Have you done a logcat?
HiJacK69 said:
I ran the RUU program, which took about 10 min to complete. When it finished the update process, it rebooted the dinc, but I'm now stuck on the white htc incredible screen as demonstrated in my video. How long I'm I suppose to wait as this white screen? It seems as if it's frozen, but I'm not sure. Am I missing something?
Should I rerun it or try to run the PB31IMG.zip file? BTW, I grabbed the PB31IMG.zip file from the same site from your link.
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So your saying you did the ruu exe with your pc and it compleeded sucessfully?
dmeadows013 said:
Have you done a logcat?
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No, I haven't. Can you please explain what this is and how it's done? I'm assuming this will pull up the syslog on the phone?
cmlusco said:
So your saying you did the ruu exe with your pc and it compleeded sucessfully?
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Yes, but let me explain. When I first turned on my phone it would freeze at the white htc incredible screen. The pc would not recognize the device. The HTC Sync program would also not recognize the device.
I pulled the battery and did pushed the down button+power to get the HBoot. Then I would plug in the usb cable and the device is still not recognized. I would have to select the fastboot option, then bootloader a few times before the ruu program can detect my phone. HTC Sync would still not detect my phone.
After the phone is recognized by ruu I ran the program. I can see a black screen on my phone with big white HTC letters. Then I would see a green scan bar running. The ruu program completed and the phone rebooted. I hit the "finished" button on the ruu program and exit.
The phone rebooted and got stuck on the white htc incredible screen. I waited for 15 mins and it's still stuck on the same screen. If you watch my video, you can see exactly what I'm talking about. I've tried re-running the PB31IMG.zip file, but it's not working.
Any other ideas? You think the partition is damaged or the phone is bricked?
Ok I watched the video. My only other sugestion would be to try and root it with unrevoked so you can get the custom recovery, wipe everything from in recovery, and then try flashing a custom rom such as jermains rooted gingerbread+ rom. If that dosent work i would say there is some type of hardware failure.
cmlusco said:
Ok I watched the video. My only other sugestion would be to try and root it with unrevoked so you can get the custom recovery, wipe everything from in recovery, and then try flashing a custom rom such as jermains rooted gingerbread+ rom. If that dosent work i would say there is some type of hardware failure.
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When I root it with Unrevoked, can I use the online method where I log on to their site or does matter?
Can I still root the phone even though HTC Sync does not recognize my phone? Yeah, someone from another forum suggested it might be a hardware issue from the water. If my cousin turned the phone on while it was still wet, he could have shorted out some circuits on the motherboard. I told him what he should do if it ever happened to him next time.
Thanks for helping me out!
HiJacK69 said:
When I root it with Unrevoked, can I use the online method where I log on to their site or does matter?
Can I still root the phone even though HTC Sync does not recognize my phone? Yeah, someone from another forum suggested it might be a hardware issue from the water. If my cousin turned the phone on while it was still wet, he could have shorted out some circuits on the motherboard. I told him what he should do if it ever happened to him next time.
Thanks for helping me out!
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I wasnt aware there was an online method. I'm not sure if unrevoked will work or not but i know you have to uninstall htc sync before you use the downloadable method. Its a pretty simple process and worth a shot. Hardware failure is verry possible though, especially if it was turned on wile still wet. Even if it wasnt turned on wet it probably got droped in the water wile on possibly causing a short right away.
cmlusco said:
I wasnt aware there was an online method. I'm not sure if unrevoked will work or not but i know you have to uninstall htc sync before you use the downloadable method. Its a pretty simple process and worth a shot. Hardware failure is verry possible though, especially if it was turned on wile still wet. Even if it wasnt turned on wet it probably got droped in the water wile on possibly causing a short right away.
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That's my bad; it's like 2am now and I was thinking about something else. I had to download the unrevoked3 program and run it. You're right, I had to uninstall htc sync. I was unable to use the program because it wanted me to enable usb debugging mode, which I am not able to do with my phone in its current state. It could not detect my device.
Someone from another forum stated that after watching my video, he noticed that the image I flashed contained a VZ radio. He said he's heard of cases where users were waiting up to 2 hours in the htc incredible screen before the update is complete. This seems like a very long time, but I'm willing to try.
He wanted me to make sure my phone is fully charged. Then he wants me to run the update in the bootloader and just let it sit. He says it may take up to 2 hours. He said if it doesn't work then it's a hardware related issue caused by the board getting shorted out.
Thanks for all your help!
HiJacK69 said:
No, I haven't. Can you please explain what this is and how it's done? I'm assuming this will pull up the syslog on the phone?
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You need to have adb installed. If you don't, google how and there are many in depth tutorials. Then, once adb is installed, cd to your adb directory in terminal/command prompt and type ./adb logcat.

[Q] Phone Freezing At Droid Eye And AThen Bootloops

So i was running a miui rom and did a clean wipe to try and a new rom. I couldn't get past the boot screen of the rom so i figured it was just a bad download. so i went and unrooted the phone. i have Hboot .92 thew radio is 2.15.10.07.07. i have the phone to s-on. i downloaded and installed the stock verizon gingerbread rom by renaming it to th P whatever lol. the reboots gets to the incredible screen then goes the htc quetly brilliant screen then it does the droid sound and i get the red snapdragon logos. but when it get's to the droid eye after it circle goes back and forth once then freezes on the second one. it sits there for like 3 or 4 minutes and then it just reboots to the droid sound and snapdrogon screen then the droid eye and stops and just keeps repeating this. i am hoping someone on might have a cure for this. the only thing i can get into iss hboot. hoping it's not fried. thanks for your time. and sorry for the long post, just trying to be very detailed to get the right help.
scoobntaz1996 said:
So i was running a miui rom and did a clean wipe to try and a new rom. I couldn't get past the boot screen of the rom so i figured it was just a bad download. so i went and unrooted the phone. i have Hboot .92 thew radio is 2.15.10.07.07. i have the phone to s-on. i downloaded and installed the stock verizon gingerbread rom by renaming it to th P whatever lol. the reboots gets to the incredible screen then goes the htc quetly brilliant screen then it does the droid sound and i get the red snapdragon logos. but when it get's to the droid eye after it circle goes back and forth once then freezes on the second one. it sits there for like 3 or 4 minutes and then it just reboots to the droid sound and snapdrogon screen then the droid eye and stops and just keeps repeating this. i am hoping someone on might have a cure for this. the only thing i can get into iss hboot. hoping it's not fried. thanks for your time. and sorry for the long post, just trying to be very detailed to get the right help.
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Have you tried doing a factory reset from hboot, and then reflashing the ruu (PB31IMG.zip file) thru hboot again. Also why did you go s-on, just makes it way harder to reroot or fix issues like these? The only reason anyone should ever go s-on is if you need to return it to verizon under warranty.
the reason for s-on is because i was selling it and the new owner just wanted it stock. they know nothing about rooting or any of this kinda stuff. i do believe i tried the factory reset but i will give it a go again.
so i believe i have found the problem. and doing some research it's my own fault. i am still on the .07.07 radio baseband and i found out that i should have downgraded before getting s-on. now i don't know if i can fix this problem or did i just ruin my phone. hoping for some good news. thanks
scoobntaz1996 said:
so i believe i have found the problem. and doing some research it's my own fault. i am still on the .07.07 radio baseband and i found out that i should have downgraded before getting s-on. now i don't know if i can fix this problem or did i just ruin my phone. hoping for some good news. thanks
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Im pretty sure you have to downgrade the radio to get s-on. As in it wont work to get you s-on if your not on the right radio. Are you sure you didnt downgrade and doing the ruu just upgraded it again?
I would try doing the latest ruu.exe with a pc, instead of PB31IMG.zip.
i would love to but the pc will not read the phone because it just boot loops.
scoobntaz1996 said:
i would love to but the pc will not read the phone because it just boot loops.
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Try flashing the PB31IMG.zip ruu with fastboot. androidforums.com/incredible-all-things-root/487280-easier-way-flash-pb31img-files.html
do you happen to have a workable link for the adb and fastboot. the link on android forums is through megauploiad and is not a workable link.
scoobntaz1996 said:
do you happen to have a workable link for the adb and fastboot. the link on android forums is through megauploiad and is not a workable link.
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Here ya go: http://dinc.does-it.net/ADB/ADB-Fastboot-USB-Drivers_v4_(x86)(x64).zip
phone is not recognized in hboot or fast boot. it says hboot usb and fastboot usb on my phone but when i go in the coomand prompt on my pc it doesn't show any devices.
scoobntaz1996 said:
phone is not recognized in hboot or fast boot. it says hboot usb and fastboot usb on my phone but when i go in the coomand prompt on my pc it doesn't show any devices.
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Have you installed the phone drivers on your pc?
i have installed everything that i can to try and get this phone working. hboot comes comes up on the phone just fine and i can get to fastboot on the phone. when i go to recovery from fastboot it goes to the green triangle then it turns red. i do the volume and power to get to recovery but when it comes up i get a bunch of error messages. and am at a lost with this. all i know is i don't think it is bricked because i can get to hboot. when i try to install another pB file from hboot it either does not do anything or it tells me it failed because it was an older version. i am pretty sure it is a software problem i just can't figure it out.

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