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Hi all,
I am trying out a Desire this weekend, in general like it. I have got the Exchange sync to work for mail, cal & contacts however if I try to access the Company Directory (GAL) or Search the Inbox I get nothing returned.
I downloaded TouchDown to test and this works fine. But I dont want to use a 3rd Party tool for email (or I could have got a Nexus).
Has anybody else seen this error before, or have any idea's? Other wise its mail if back Monday.
Thank for your help.
Peter
Nobody can help
So HTC say, remove the sync and re-create. Does nothing.
Company IT say there are no more settings to change.
Am I the only person that has seen this, I found one other when searching web, but nobody replied.....
As an alternative would look at a GAL address book viewer?
Any help would be great, newbie with the phone and forum.
Whats your Exchange Version? For me with Echange 2010 it works fine.
dab_ch said:
Whats your Exchange Version? For me with Echange 2010 it works fine.
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Click to collapse
The OWA server and Exchange Server is 2007. Did you have issues in the past?
I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...
fuzzmo said:
I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...
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I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.
Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
xerath said:
I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.
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Thanks for the feedback, I also opened a ticket. Seems like very few people have reported this as and issue they either get all or nothing syncing.
fuzzmo said:
Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
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I tried Touchdown, the issuethat I have is that the calander is then not combined which I really do like as a feature, and as far as I can see I cant just use it for email and get it to link to the standard apps I have to use it for contacts and Cal as well.
Same for me. I am syncing mails, calendar and contacts without any problems. Only company directory does not work.
I think it is not a connection problem. It is always telling me that nobody could be found. That is even happening when network connections are disabled. So it seems if this tool does not even try to connect.
Thats interesting, I did not try turning off the comm's, so at least it points to a software issue then. More hope HTC might fix it.
I think there may be an issue with contacts lookup via GAL/ Exchange 2003 on HTC STOCK Mail app. nothing shows up.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I had the same problem running Exchange 2003
GAL becomes inaccessible if security profiles are enabled ("Enforce password on device", etc..) and "Allow access to devices that do not fully support password settings" is disabled.
A bad workaround is to enable "Allow access to devices that do not fully support password settings", but that may prevent you from remotely wiping some devices and prevent some devices from initializing security profiles.
A better workaround is to add your account to the exceptions list. Doing that will enable access to GAL but disable the exchange lock screen.
I believe this is happening because either Android 2.1 or HTC mail application either doesn't support Exchange security profiles completely, or doesn't report them correctly.
Hi all, we have a product that might be of interest to you called GALSync Server. Unfortunately I can't post a URL but I'm sure you can find it with a bit of Googling.
It works by sync'ing a copy of the GAL into selected users' Exchange mailboxes which ActiveSync or BES then syncs in turn to the user's device. Works with iPhone or Windows Mobile.
We love it.
But we would wouldn't we.
Thanks for your time!
Slipstream Solutionts
Thanks for the heads up, however its not what I am looking for:
1. You dont support Android from what I can tell.
2. I have to get the company to set it up.
I was hoping to either fix the HTC sync or an app on the handset that can get access.
Thanks
Agree with baronb. HTC needs to fix this issue. Corp IT Administrators will not make exceptions to their security settings. Also, I know from using Touchdown by Nitrodesk that it does, and CAN work.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I talked with HTC hot desk who were not very helpful and seemed to have lost my previous information. They said I should wait for an update!
At this point I am starting to look at alternatives as the lack of GAL for me while on the road was an issue last week.
Is there any more info on this one? I am having this bug too and it is the only thing stopping me from recommending the Desire as a suitable phone for my company to use for all staff right now!
Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079
baronb said:
Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079
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Thanks for that. Will get myself on the phone later!
Has anyone has issues with the default email app (not the sense one) with exchange 2007 servers that have enforced security policy? When I setup email it mentions the security and I click yes, it never goes to the next step where I get asked to input a PIN of password.
It is alomst as if it gets stuck. If anyone knows of a fix or has the same issue that would be great to know. I've tried the email.apk with the security loophole but still get the same results.
Im getting desperate because I can't use CM roms. I'd rather not use touchdwn or K-9. I prefer to use the native android email app.
Search the forums for email.apk. someone came out with one you can push to system/apps or just install it.
works great and gets past security
iamshaked said:
Search the forums for email.apk. someone came out with one you can push to system/apps or just install it.
works great and gets past security
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I am having the same problem (running cm6.1). I have search for a fix and have installed nemerious different versions with no luck. Everytime I finish the manual set up it still says exchange requires security features your phone does not support... any suggestions? It seems kinda weird that the native vanilla email app doesn't support my exchange account but yet the sense email app does. Go figure.
This sounds like you are running 2.1??? 2.2 resolved Exchange PIN security issues. Ensure you are using a 4-digit PIN, numbers only just for a test.
Is anyone else in your enterprise experiencing this?
What do you mean by "it never goes to the next step where I get asked to input a PIN of password"? Can you please elaborate on what exactly happens?
I found the issue, if you go the OWA, there si a section for devices. I cleaned that up and tried the setup again. Everything worked fine afterwards.
yahoo mail
just a heads up, anyone having yahoo mail issues on the evo, yahoo changed some security in their servers so it won't be syncing right, or at all. You need to download the YahooMail app in the market!
I am trying to set up an Evo for one of the managers at my company
I used all the same settings (other than login/pass obviously) as the settings for my Evo to connect to my work account....
Here's the problem I am having.
I am trying to set it up as a POP account. But it always comes back saying that it had a problem connecting.
On the email server side (I am also the network admin) I can see that the phone is trying to connect, but it never sends the login credentials.
From this phone, I tell it to update and the email server displays the IP address and "Logging On" and just sticks there until it times out.
On MY Evo (same settings in email client) the server displays "Logging On" for approx 1 second, then displays my login.
This tells me that it is a problem with the new Evo, and not server configuration.
The only difference I can find is that my Evo, and one other Evo that are currently working correctly are Hardware Version 0003, where the one that is giving me problems is Hardware Version 0004.
From everything I have read, the only difference betwwen the 0003 and the 0004 is the camera.
Has anyone else experienced this? This phone is for the VP of Operations so my ass is kinda on the line here.
Sorry if this post seems a little scatterbrained, but thats just how my head is working right now because of this situation.
Can you login with his account on your phone?
Have you tried your account on his phone?
I highly doubt this is a phone problem.
Is wifi on? I know its a dumb question but as weird as it sounds when wifi is on the email app gets angry.
Sent from my PC36100 using XDA Premium App
saw an app called k9 in the market for mail. Might wanna check it out. Sorry I couldn't help more. If anything I bumped this thread for ya.
There is a mail app called Spider Mail I believe that works well. I had a problem with my student e-mail account and for some reason that bypassed it.
The above steps sound reasonable to try.
However, reason for my posting is, what is the justification for going POP over imap? Or do you intend on leaving the messages on the server?
As for K9, it's one of the better more robust email clients for android. Updates are released at least once a week on their google development site. My experience with it is strictly in an imap environment. It works exceptionally well in this config. Can't comment on its pop implementation.
His login works from mine.
No accounts work from his.
Wifi off for initial configuration. Have to make sure it resolves the address correctly over mobile connection instead of caching how the mail server address resolves within my network.
Messages will remain on server, pop3 is fine (and is the configuration that is working on my evo)
I want to retain the stock mail app, makes support easier if everyone is set up the same.
Thanks for all the responses. I'm thinking a factory reset may be in order.
You could try installing alogcat, attempt the server connection, then review the phone's log to see what errors are detected.
gpz1100 said:
You could try installing alogcat, attempt the server connection, then review the phone's log to see what errors are detected.
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thanks, I will give this a shot.
Thanks for all the help. The problem ended up not being the phone at all. It was a really screwy problem with active directory.
netstat_EVO said:
Thanks for all the help. The problem ended up not being the phone at all. It was a really screwy problem with active directory.
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Why am I not surprised?
drmacinyasha said:
Why am I not surprised?
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Lol. Trust me, wasn't my decision to use any Microsoft products. I inherited it from my predecessor. And I have yet to find a reliable way to migrate away from exchange.
I recently convinced my management to test an android device (dinc2) to possibly replace our Blackberry server/smartphones.
I got the Dinc2 over the weekend, rooted it (MIUI 1.8.5) and updated the kernal Tiamat 1.1.2.
I added my corporate email account (stock email client) with no issues, send and receive work fine... everything is wonderful except two things.
I seem to have trouble resolving my companies GAL-Global address list.
sending an email to anyone in my contacts works fine, their name is presented as a selection... anyone within the company but outside of my contacts resolves maybe 5% of the time.
We are running exchange 2010.
Is this a common problem?
Is there anything i can do to fix it?
I looked at Touchdown and K9 but i didnt see any info referring to this specific question of mine.
The second, i dont seem to be able to change the font size within email, is there anywhere i can change that?
I know there is an option to change font size within phone settings but it doesnt apply to email.
Suggestions are appreciated
no suggestions..... this issue is really becoming a problem and a real deal breaker.
i would hate to have to go back to BB
Our GAL works just fine with my DInc2. Running MIUI rom with Exchange 2007 server.
Im running the latest MIUI with the JDKernal and do not have any issues with my corporate email.
Curious, why did you root and then test? Have you tested this with stock?
Is your company going to root the phones if they switch from Blackberry?
Also, the stock email has very few settings that can be modified. There are better mail apps in the market such as K9, I think its called, that are much more customizable.
Well, for some reason from home i seem to be okay,names resolve most of the time.
It seems that when im not on WiFi names do not resolve.
Going to have to do more testing to confirm the potential issue.
Stock seemed okay... from my home and on my wireless network. I did not test stock other than my home... impatient i guess.
Some folks will root and some will not, i need to cover all bases.
I am having a very strange problem with exchange email with the native email client. I am trying to sync to a corporate Exchange 2003 server. All of the settings are accepted but it is not syncing the most recent emails. Oddly enough, if I select the option to sync one days worth of email, it syncs (approximately) email that is over one day old. If I select the option to sync a month's worth of email, it syncs email that is (again approximately) a month old. In addition, after the initial sync it doesn't sync any emails any longer, even if I hit refresh manually.
This problem only seemed to surface with the last update that was pushed from Acer (the small one after the big update that took me to 3.2.1). That happened on the first day that I got the A100 though so I didn't have it working for long before that. And in case you're wondering, I have not had this problem on any other device that I have tried. This includes two Nokia Symbian phones, a Nexus S running ICS and an Asus Transformer running 3.2.1. I have gone back and forth with Acer's email support and they have been no help at all.
Can anyone confirm for me that they have been running exchange email with the native app on a fully updated A100 without any problems? And an ideas on how to fix this problem for me would be greatly appreciated.
Thanks
doesn't anyone use exchange email on their a100? I'd like to at least confirm that some people have it working properly.
My exchange works fine, but I'm on Exch 2010 w Sp1
Sent from my XT860 using xda premium
Thanks. You have the latest updates for the a100 as well (2.007.04)? And the build number on mine is EMEA_GB (Europe, Middle East and Africa) for some reason even though I bought it in Toronto as well. Is that the same as yours?
Captain Hilts said:
Thanks. You have the latest updates for the a100 as well (2.007.04)? And the build number on mine is EMEA_GB (Europe, Middle East and Africa) for some reason even though I bought it in Toronto as well. Is that the same as yours?
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Yup same thing as me... I got mine in Toronto as well from Kijiji though haha. Lots of torontonians on this forum!
Haha ya not sure why that is!
So looks like this might just be a problem with Exchange 2003 in particular I suppose. I just installed an app called "Exchange Email" which seems to be based on the stock email client and it's working fine. It's missing some features though like a working calendar so I would still like to figure out what's going on with the stock email client.
Captain Hilts said:
Haha ya not sure why that is!
So looks like this might just be a problem with Exchange 2003 in particular I suppose. I just installed an app called "Exchange Email" which seems to be based on the stock email client and it's working fine. It's missing some features though like a working calendar so I would still like to figure out what's going on with the stock email client.
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Check to see if the exchange server has all of the service packs installed... But really? Exchange 2003 is almost 10 years old... might be time for an upgrade
Yep I know it's old, but it's the corporate server and I don't have any control over it!
I am on Exchange server 2003, on an Acer tablet running android 3.2.1, and about a week ago, I started getting the same issue. If you find a solution, let me know and I'll do the same!
So it's not just me! Do you recall if it just started happening after the last patch?
I've only dealt with the Acer email support so I will try calling them as well. You should let them know too so they hopefully begin to understand that it's a problem and actually do something about it.
danifunker said:
Check to see if the exchange server has all of the service packs installed... But really? Exchange 2003 is almost 10 years old... might be time for an upgrade
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I'm incined to agree wth the service patches. Microsoft still supports Server 2003 so there should be a solution on their side.
Sent from my A100 using Tapatalk
We're up to date according to the version number. And I'm able to sync just fine with a number of other devices (both Android and Symbian), so this is something specific to the A100.
Captain Hilts said:
We're up to date according to the version number. And I'm able to sync just fine with a number of other devices (both Android and Symbian), so this is something specific to the A100.
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Have you tried reverting back to 2.007.01 and staying there since it was working before you updated it to .04?
Sent from my MB860 using XDA App
I believe that I would have to root in order to revert back? I had asked Acer if there was a way to do it and they said no. I haven't attempted a root yet.
just use recovery to flash the update.zip file for build 2.007.01 and dont take the ota update to .04 aftewords.
I tried that before and it didn't work. I could've been doing something wrong but I downloaded the update.zip file from the official stock rom thread and put it on an external sd card. When I powered up holding the volume up key I get the android guy on the screen but then just get the yellow exclamation mark and the process stops. This happened both the update and the full package. I thought that this didn't work either because I was trying to go back to an older package or because I wasn't rooted.
No that just means your recovery partition is messed up, not sure how or why but for more info you can pull /cache/recovery/last_log and post it here. From that file I can tell why it failed.
Sent from my MB860 using XDA App
I'm a noob so I'm not entirely sure where to check that. I checked in my cache folder with Root Explorer and there's nothing in there. Am I looking in the right place?
Sorry I meant ES File Explorer, not Root Explorer
ES and astro wont be able to see in that folder, you'll need to use either root explorer, script manager or adb to get to the recovery directory inside that cache folder.
Sent from my MB860 using XDA App