[Q] Help Freaking Out - EVO 4G Q&A, Help & Troubleshooting

Have a major problem with my screen when turning phone on or rebooting the screen looks fine. But when I get to the actual home screen it's looks crazy with vertical lines on it like a white noise effect but when I shut the screen off and then turn it back on it's gone. It's freaking me the hell out what could be causing it? Is there something wrong with my phone? Is there a setting somewhere that's out of whack? Any advice would be greatly appreciated.

TheUnquietMind said:
Have a major problem with my screen when turning phone on or rebooting the screen looks fine. But when I get to the actual home screen it's looks crazy with vertical lines on it like a white noise effect but when I shut the screen off and then turn it back on it's gone. It's freaking me the hell out what could be causing it? Is there something wrong with my phone? Is there a setting somewhere that's out of whack? Any advice would be greatly appreciated.
Click to expand...
Click to collapse
sounds like a hardware issue, which ROM are you using?

Try reflashing.
Sent from my cm6evo using XDA App

I had this problem right after I flashed a kernel. Try wiping your dalvik and cache and rebooting, thats what fixxed it for me.

I have this same problem, and it only happens with certain kernels. I think it's an Epson thing. My last phone was a Novatech and had no issues and my current one is an Epson. Sometimes it's that crazy vertical line garbage, others times it's horrible tearing. It only happens after a reboot and ALWAYS goes away after turning the screen off and on. I stopped caring about it a while ago because it always goes away.

Thanks guys I rest easy now I was worried I was going to have to deal with sprint.
_MetalHead_ You the man.

TheUnquietMind said:
Thanks guys I rest easy now I was worried I was going to have to deal with sprint.
_MetalHead_ You the man.
Click to expand...
Click to collapse
No prob man. With my last phone I was very limited with which ROMs and kernels I could run. It wouldnt run any AOSP ROM and most if not all HAVS kernels were a no-go. My current one will run anything I want it to run, and runs MUCH smoother and snappier than my last phone. So, I deal with the weird screen thing and I get a phone that blows the socks off my last one. It's a fair trade off IMHO.

Ya I got worried as I'm still at noob status with this whole rooting thing and thought I fried my phone. I tried searching the forums but couldn't find the issue anywhere I had talked to sprint and they told me that it was a hardware issue. Glad that its nothing to worry about. I'm loving the boosted speed that I get from my phone.
Sent from my PC36100 using Tapatalk

Are you running a custom ROM/kernel or are you still stock?

Running cm6.1
Sent from my PC36100 using Tapatalk

Yeah, definitely don't worry about it then. If that's the only issue you're having then let it go, it's not a big issue at all
Have you tried MIUI yet?

No not yet.
Sent from my PC36100 using Tapatalk

Well if you are a fan of AOSP then I recommend at least trying it. I thought I was going to hate it but tried it on a whim and have never looked back.

This is a fairly common issue with cm6.1 rc1.
There's a thread in the cm forums where multiple people are getting the same thing. I would post the link, but apparently I'm too new here.

Related

[Q] NEED HELP - Display colors going wacky

I couldn't find anything on this, but since I started going flash crazy with the new EI22 ROM's, every once in a while my display colors will randomly go crazy. The best thing I can liken it to is like going from a High Def view to a 16 color view. Everything gets a purplish tint and everything will almost look like its in a negative view. If I lock the screen and unlock a few times, it will go away. I have tried flashing multiple ROM's and kernels, and just recently Odin'd back to stock. And it even happened there. Currently flashed to EH17 Thunderhawk and happening again. Is it possible I have borked my display? Trying to avoid bringing it in for Sprint service!!
Try turning down brightness
Sent from my SPH-D700 using XDA Premium App
masaidjet said:
Try turning down brightness
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Brightness is always at its lowest setting...
adamdelozier said:
I couldn't find anything on this, but since I started going flash crazy with the new EI22 ROM's, every once in a while my display colors will randomly go crazy. The best thing I can liken it to is like going from a High Def view to a 16 color view. Everything gets a purplish tint and everything will almost look like its in a negative view. If I lock the screen and unlock a few times, it will go away. I have tried flashing multiple ROM's and kernels, and just recently Odin'd back to stock. And it even happened there. Currently flashed to EH17 Thunderhawk and happening again. Is it possible I have borked my display? Trying to avoid bringing it in for Sprint service!!
Click to expand...
Click to collapse
mine started doing the same thing and about 2-3 weks after it started my screen went out and i had to get a replacement.
BubZX said:
mine started doing the same thing and about 2-3 weks after it started my screen went out and i had to get a replacement.
Click to expand...
Click to collapse
I gave ya a thanks there, but its not the answer I wanted to here!! But I am sure thats what the issue is...
Anyone else have any thoughts?
Sent from my SPH-D700 using xda premium
I had this happen with a new replacement unit I received. It only was intermittent and usually just an off looking tint not a negative image. That phone got replaced too when I dropped it on cement.
Sent from my SPH-D700 using XDA App

[Q] "Phantom" Soft Keys

I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Well, I flashed back to Paranoid when I got back home and so far I've had no problems. I haven't been using my phone though, I'll have to see how this goes.
MiguelHogue said:
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Click to expand...
Click to collapse
I have the issue of menus open and close in all apps and from home screen in low to no signal areas. Some times making the phone unusable. If I turn mobile data off seems to cure the random menu opening issue... Becomes 1/2 a phone... No data and 10 a month for... What oh ya high speeds data... Used to get 10 Meg download on 4G until a couple months ago.. Now only getting 700K, I think the Sprint tower near my house was stolen lol is that a word? FI27 is out, might help. My phone has been flagged for liquid damage so hard to find out if it's a hardware problem causing the menu issues. My upgrade isn't until May so I will make the most till then. NOTE 2? Little Rant in your thread OP... Sorry
Sent from my SPH-D710 using Tapatalk 2
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
I was at the gym last night... 1 to no bars, menus and soft keys started poping like crazy... Turned off mobile networks.. 3G data and not one more Phantom menu press... If I wasn't so lazy I would use a custom prl and roam control... Bet that would cure my low signal areas. I will test that theory soon.
I had same menu action when I Odin stock el29 GB, with all modems I flashed
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
Click to expand...
Click to collapse
I have use menu other Android devices my first phone was a Samsung moment, i rooted all my phones and i 've never had this problem, i even called Samsung and they say its sprints network not software or hardware, so i will take my phone to another store to see if i have better luck
I was experiencing the same problem on Gamer Mod. Even reflashed after fully wiping everything and still had it happening... was using apex launcher...but never happened to me before. Anyway wiped again and flashed back to blue kuban and its gone.
Shame because I really liked gamer mod.
Sent from my SPH-D710 using XDA
I don't see how a network can cause an issue like this though.
Also, I've tried wiping and flashing multiple roms on everything from GB to JB and still the same thing.
It is a low signal issue. The end. Only solution.. Get it replaced. My co worker had it. So I had first hand experience with it.
Sent from my SPH-D710 using xda app-developers app
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
You have to unroot the phone or they will say the rooting its causing this problem or even worse they will say it's big no no to root phones and they will invalidated your warranty, show them this video http://www.youtube.com/watch?v=xKG-iq4XezU so they get an idea what the problem is
That is really odd, hadn't heard of that before. I instantly thought hardware, but it sounds like it has been proven otherwise. Is your device under warranty? If so, could be worth the hassle of a replacement, otherwise sprint call center is pretty worthless in general. They will give you pre made responses and tell you they were not aware of any such issue unless you get someone who actually gives any kind of a crap haha. Good luck! Be sure to post any updates!
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
The only way to duplicate the problem everytime on my phone is to go to a low signal area. Ask the Sprint tech to go with you maybe buy them a cup of coffee and a donut.
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1877155&highlight=ghost
Ok, before I call in I have one last question. Will they send me a loaner phone? I need my phone for work and what not so if I cant get something temporary then I'm not even going to be able to send it in.
Not sure if this will answer your question but a co-worker recently had to take his OG EVO in for service. They gave him a loaner phone, an EVO 3D.
My wife's E4GT had the same phantom soft key issue. It was recently replaced due to another unrelated issue and so far, no issues.
Sent using my HTC EVO 4G and a magic wand
Very last question, I promise. Should I call Sprint or call Samsung directly? I'm most likely going to try and get it replaced this weekend. Hoping that everything goes well.
Short of a sledge hammer or selling the phone is there any remedy?
Phantom keys were crazy on my phone yesterday. I hadn't seen the problem very much in a week or so. I have no idea what was going on, but cleared dalvik cache and that seemed to help. No problems with it today. I wish I could figure out a correlation besides poor signal.

Freezing a lot lately..

My galaxy has been freezing a lot lately and the only way to fix is to pull battery. Any ideas how to fix this? Stock jellybean rooted.
Sent from my SPH-L710 using xda app-developers app
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
metalfan78 said:
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
Click to expand...
Click to collapse
I tried clearing cache, seems to work for now..
Sent from my SPH-L710 using xda app-developers app
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
metalfan78 said:
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
Click to expand...
Click to collapse
I really hope it doesn't come to that. It doesn't freeze for me on cm10. Just stock
Sent from my SPH-L710 using xda app-developers app
Maybe it's a touchwiz problem
metalfan78 said:
Maybe it's a touchwiz problem
Click to expand...
Click to collapse
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Whiplashh said:
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Click to expand...
Click to collapse
What's sad is a Sprint rep didn't see your ClockWorkMod...
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
Click to expand...
Click to collapse
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
Click to expand...
Click to collapse
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
Click to expand...
Click to collapse
Thank you for clearing this up. I'm with you on the hardware issue though, because if it freezes up for the basic scrolling then there is something wrong. Plus if it gets that hot that quick without much usage there is obviously something wrong.
My LCD went out and I had to go to 3 different Sprint stores just to get it fixed..
I hope it's not hardware related. This is the second phone that has done it and it takes about a month each time for the issue to show up. That could be a manufacturing defect, but it seems so rare and random.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
Click to expand...
Click to collapse
Yeah, in my sprint store I took my evo shift in rooted with an unlocked bootloader...they fixed it up temporarily and just told me to wait for a refurb :laugh:
Sent from my PG06100 using xda premium
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
cbass15 said:
What's sad is a Sprint rep didn't see your ClockWorkMod...
Click to expand...
Click to collapse
He would have if it didnt get to hot while he used it. While he was checking for normal freezing problems, it froze on him, and then right before he was about to factory reset it, he said he would just order a new one. He showed the other tech how hot it was and was amazed. It froze just from opening an app and scrolling,
and got hot with 3G turned on and the phone just sitting there. I've always used stock rooted, never flashed new kernel or anything. I think he might have noticed and just let it slide, because as I said before, I have been coming in since 2010 with legitimate reasons to replace phones. I just odin'd my phone after triangle away so it looks completely stock. Before that I backed up all my files with my backup, and when I get the new phone, I will just root it and restore. I'm lucky though. I told him that I have tried many factory resets and even the Odin ones where it wipes the internal memory and it still does it (which is true, I have). When I take it in, I could have acted dumb and said NY friend did that rooting so he could silences my camera blah blah, but I like to be honest.
metalfan78 said:
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
Click to expand...
Click to collapse
Just make sure you reset the flash counter and Odin it after you backup all the files you will need.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
Click to expand...
Click to collapse
I always try to do that. Every time I go in, the techs are so nice. They say sprint may call and text me about my store experience and they ask will you say you had a good one, and I always say I definitely will, but I never get that call or text. Didn't know you could email, so I will definitely do that now! Like I said, I have been where stores hire jerks, and tech wise, they have always been kind and willing to help. Maybe its because I'm straight forward with them, maybe not. If he would have asked if I rooted it I would have said yes. Thank you for the idea.
Sent from my SPH-L710 using xda app-developers app
The store I go to doesn't care about rooted phones
metalfan78 said:
The store I go to doesn't care about rooted phones
Click to expand...
Click to collapse
Well that's good. Just take it in and tell them what is going on. Glad I'm not the only one with the issue. I wasn't gonna take it in, but today it froze 6 times in a 30 min to and hour time interval and I decided it was time to. And I guess its not suppose to get that hot. Like I said, it did that from day one, so I thought it was normal lol.
Sent from my SPH-L710 using xda app-developers app
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
Click to expand...
Click to collapse
Same way here lol.
Sent from my SPH-L710 using xda app-developers app
Is yours still freezing today? I was going to go to sprint after work but now mine won't freeze. I'm not sure if I should just go or not.

[Q] Screen is unresponsive with finger

I was running the tweeked rom on my Note 2 and was loving it, was running great for a few days...
Today the screen froze when I went to unlock and check a missed call. I am unable to get any response from my finger, nothing... The S pen does work though.
T-mobile tech knew nothing about how to fix it. I tried a different rom and still the same.
Any suggestions? Calibration? Anything? Thanks so much.
As it exists across roms, it regrettably sounds like a hardware issue. Have you tried flashing a stock odin? Likely won't help but it might be worth a shot.
dwitherell said:
As it exists across roms, it regrettably sounds like a hardware issue. Have you tried flashing a stock odin? Likely won't help but it might be worth a shot.
Click to expand...
Click to collapse
Thanks for the reply. I am afraid that is a pretty big problem too, related to hardware. 10 minutes before the finger freeze I was just realizing how much I loved the phone with the Tweaked Rom and totally set-up.
Anyways, it's going back to T-mobile. I used Odin to flash to stock and used Triangle Way to reset the flasher... Now I am scared to root it and run a rom on the new one, but I know it was just a freak incident...
Just sucks, I hate getting a refurb replacement... I don't know what dirty, grungy, smelly pocket it's been in for a couple months, uh...
I had an issue on my first note 2 where the top right and left of the screen couldnt register the s pen, had to send the phone back. I flashed jedi as soon as i got the second one and been happy ever since.
Moral of the story, DONT WORRY AND FLASH AWAY. ur right, it was a freak accident and it wont happen again.
Sent from my SGH-T889 using XDA Premium HD app
moabizzi said:
I had an issue on my first note 2 where the top right and left of the screen couldnt register the s pen, had to send the phone back. I flashed jedi as soon as i got the second one and been happy ever since.
Moral of the story, DONT WORRY AND FLASH AWAY. ur right, it was a freak accident and it wont happen again.
Sent from my SGH-T889 using XDA Premium HD app
Click to expand...
Click to collapse
Thanks, appreciate the help... I will definitely flash away and have fun with the new phone.

burn in?

Hello,
I've been googling for days in order to avoid a repost out of respect for the community and to avoid redundancy, but my searches have yielded inconclusive results, with varying answers. Additionally, I couldn't find one in this particular subsection of the forum.
My problem stemmed from using Cyanogenmod while the screen is hot. I was texting on maximum brightness while also downloading several files so the entire AOSP messaging app got imprinted on the screen. The keyboard is faint but noticeable. I had a samsung epic 4g before this with similar problems that went away after I completely stopped usage and turned in on one day. The one on my old Galaxy SI was much more severe and visible from reasonable distance. This one is faint but enough to bother me.
Some searches said the handful screen burn in fix will help, other threads say I should just replace my device (I hope not to go through the hassle of that one) and others say that I should leave a white screen on and a few other searches say that such problems do not exist.
If this is a repost I apologize. All help appreciated.
First, have you shut the device off and let it cool down? If not, that could fix the issue. If that doesn't fix the issue, download LCD Test from the market, set it on the white screen, making sure that you keep the backlight on, and let that run for several hours. Sounds like a pain, but it can potentially fix the issue. There are other methods, but try these two first and if they don't work, let me know and we can try something else.
Sent from my SGH-T999 using xda premium
Never had that issue or seen a phone with that issue. never even had anyone come into the Tmo store I work at with that issue. Sounds to me that if you have had it on your past 3-4 phones maybe you should look at adjusting the way your using them.
As far as fixing it. Do the white screen thing or get it replaced
Sent from my SGH-T999 using Tapatalk 2
clninja said:
Never had that issue or seen a phone with that issue. never even had anyone come into the Tmo store I work at with that issue. Sounds to me that if you have had it on your past 3-4 phones maybe you should look at adjusting the way your using them.
As far as fixing it. Do the white screen thing or get it replaced
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
That's odd since this is a fairly common issue among those who use AOSP keyboard. To be frank I had my ex's name burn in on the screen as well because we messaged so much. Poetic justice perhaps.
I have successfully returned the phone and gotten a new titanium grey one. Thank you both.

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