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Hi All, new here...I have a HTC TP2 with Winmo 6.5 installed. Here's my situation, a couple days ago I used to received emails from my gmail account, now all of a sudden I can just send and not recieved any emails from gmail. My yahoo and hotmail accounts are running fine. Anyone have any ideas why my gmail is not receiving??? I spoke to one of the TMobile reps and it seems all they can do is HARD RESET the device. Any help? thanks in advance
I use Seven for my push e-mail, google, yahoo, exchange all work flawlessly. Have you made any changes to your device around the time it stopped working?
no i haven't changed anything on my phone which is kinda weird, I really don't want to hard reset the phone since restoring things is taking a toll on me. I would like for it to be a last resort but on the other hand I might just end up doing it since Im flirting with the idea of flashing to one of the custom roms here in xda. any ideas?
just my two cents... yesterday I discovered that all of a sudden my Gmail account had disappeared from the account selector (leaving only Outlook), I could still see the emails but couldn't reach account settings or nothing
Somehow it returned, but with most settings in blank.. imap and smtp server, SSL options, all were in blank.. no idea why or how this happened, but filled all blanks up again and now Gmail's working fine...
Trouble w/ Gmail after WinMo 6.5 Sprint upgrade
Just upgraded my Sprint TP2 to WinMo 6.5 today. Why this update took so long to come to Sprint customers is beyond me, but overall, I'm pretty pleased with the update, save one problem that has made me "strategically relocate" my phone with sudden velocity...twice.
I've been trying to set up Gmail since this evening, with zero success. I had my Gmail account set up on the device before the upgrade/update, but now...
I've tried every known method to enter the settings, but whenever the device tries to connect to the Google servers, it tells me I need to check my user name & password, even though I've entered both correctly.
I've even logged into my Gmail account on my laptop, changed the password just to make sure I've entered the correct one, & the device still kicks back to the user name/password screen saying the settings are wrong...I KNOW THAT THEY'RE NOT!!!
I've seen several posts from users experiencing trouble with Gmail on 6.5, but these have all seemed to stem from Wi-Fi vs. other types of connections.
I've also installed Google Sync & my Gmail has DL'd to my device, but I prefer to get my e-mail through the normal account setup.
Sorry so lengthy & thanks in advance for any advice anyone may be able to provide.
not sure if it is googles problem or our phones but i spoke to a couple of people with iphones and gmail accounts and it seems that they arent having any problems receiving their gmails. Did windows take a dump sometime this week?
TexasDiesel said:
I've tried every known method to enter the settings, but whenever the device tries to connect to the Google servers, it tells me I need to check my user name & password, even though I've entered both correctly.
I've even logged into my Gmail account on my laptop, changed the password just to make sure I've entered the correct one, & the device still kicks back to the user name/password screen saying the settings are wrong...I KNOW THAT THEY'RE NOT!!!
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Click to collapse
Not sure if this will help, but... when username is requested, you have to type the complete idem, i.e., [email protected]er ... some time ago I had same problem as yours and solved it after realizing that I was including my username alone, without the @myserviceprovider.com part
sirgal said:
Not sure if this will help, but... when username is requested, you have to type the complete idem, i.e., [email protected]er ... some time ago I had same problem as yours and solved it after realizing that I was including my username alone, without the @myserviceprovider.com part
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Click to collapse
Thanx, sirgal. Actually, I had tried both ways - one with just the username and one with my entire e-mail address, both to no avail.
However, I say "had tried" because, lo & behold, today just as I'm about to contact HTC tech support to see if 6.5 was causing Gmail probs, I decided to try creating the account ONE MORE TIME. Murphy's Law prevailed and, for reasons unbeknownst to me...IT WORKED.
I did everything the exact same way as I tried yesterday, but this time success. I'm taking a strictly "don't ask, don't tell" approach as to why it worked today.
Thanks again for the suggestion!
I'm having a similar problem hopefully someone can help with. I've setup my gmail account and had it working fine until without any cause I can determine, the accout disappears except for still showing up on the TouchFlo e-mail "tab." When this first happened, I started from scratch and setup "Gmail2" which also worked for a while. The reason I had to name it Gmail2 is that when I tried to use Gmail as I had originally done it tells me that this name is already in use. It just did this to me again and sure enough, I had to name the account Gmail3 this time around. I don't understand why they are "disappearing" nor why the name is still in use and the previous 2 versions still show up on the TouchFlo e-mail tab and nowhere else.
Odd question, or at least I think it is as this is the closest thread to the actual problem I'm having that I've found here or the HTC forums. Thank you in advance for any assistance.
partsmanNV said:
I'm having a similar problem hopefully someone can help with. I've setup my gmail account and had it working fine until without any cause I can determine, the accout disappears except for still showing up on the TouchFlo e-mail "tab." When this first happened, I started from scratch and setup "Gmail2" which also worked for a while. The reason I had to name it Gmail2 is that when I tried to use Gmail as I had originally done it tells me that this name is already in use. It just did this to me again and sure enough, I had to name the account Gmail3 this time around. I don't understand why they are "disappearing" nor why the name is still in use and the previous 2 versions still show up on the TouchFlo e-mail tab and nowhere else.
Odd question, or at least I think it is as this is the closest thread to the actual problem I'm having that I've found here or the HTC forums. Thank you in advance for any assistance.
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I have the exact same happened to me multiple times in the past. The only solution I found is to restore from a previous backup. Fortunately I backup at least once per week so it wasn't too disastrous but still annoying.
Unfortunately, I haven't ever done a backup (honestly never thought of it for a phone) so that isn't going to help. What I'm hoping for is if someone else has seen this and how to delete the ghost accounts. Thank you wearefree for the help.
Ok,
(Before those that have nothing to do start shouting, I have searched! I spend hours last night looking and time this morning looking. This error is NOT related to a googlemail/gmail switch..it is NOT related to internet connection..it is NOT related to some obscure cache issue [i think]. So now that caveate is out of the way....)
I cannot download anything from the Market. Here is the process as I see it...
- Open Market app from phone
- Find app I want and click download
- Go back to main Market screen and click download tab
- App sits there with a 'starting download process'
Now...if the error is somewhere there...can someone please tell me.
But...a few minutes later I get this...
- Alert noise goes off
- Alert says Google Talk authentication failed
- Go and stop the app in the running apps screen
- Find GTalk app on phone and start it up
- It hangs up on the Talk bubble screen with Signing in swirly thing just going round
- Eventually that alert noise goes off again
So...there seems to have been an issue many months back when UK customers switched from googlemail domains to gmail domains. But I have never had either. I am registered with google and I have one of my personal emails set up on that account. I can log into google, I can use Picasa, I can use the forums, etc.
Now, I already have three different email accounts to keep track of...do not need a fourth. But in a fit of desperation I tried to set up a gmail account last night. After 30 minutes of trying to find a user name I gave up. I do not want to be D.sablesurfer.432456 or whatever stupid azz suggestion it gives.
So...things I am wondering...
Is Google Talk integrated with Market somehow?
Can you just use Market with a regular Google log in?
How do I make google talk work since there appears to be no where on phone to change any settings?
Where is google talk looking on my phone for log in information?
Does this have anything to do with the weird sprint email address that seems to be registered to my phone? (Current username = [email protected]) (Obviously where my name would be my real name.)
Please help, the internet has been wholey useless in showing me an answer to this issue.
Oh...and if I log into google web page from phone...and choose Talk from the more menu...
....I am logged into Talk!!!
Yep, it just pulls right up with no complaints.
Ok, lots of looks no feedback.
I stopped by Sprint today and they say basically that my really old Google log in will not work. They said will need to set up an actual GMail account and replace it on the phone.
HOWEVER....there is NO way to replace it without the factory reset. Seriously? Has the Evo or HTC...or Sprint locked this thing down so much that you can never change accounts?
I changed password online...and the incorrect password screen ONLY lets me change password. The account name is greyed out.
I went into Manage Applications and the only button active is the Force Stop. The Clear Data button doesn't even exist. And after the force stop it still does not exist.
How does this make any sense? Really? People are NEVER going to change accounts? Sounds way too strict to me at moment.
So basically...unless anyone else has an idea...on the Evo (not heros or g1's)...I will have to do the factory reset tonight? This sucks.
Have you tried settings, accounts and sync, click on the google account and hit remove account?
Yup, no go. The default in the Evo seems to be permanently locked in. Well until you do the factory reset. I just posted my findings/tip over on general. This is a pisser for a newbie to android and as a LONG time programmer sucks to be locked in like that.
My market was useless earlier.
the name###@sprintpcs.com is just sprints username for you, it's used for network stuff
I'm having the same issue. tired the google search too ... wish I didn't have to do a hard reset... I hope somebody come up with a fix for this
EDIT:
Here's all that I did. I'm not sure which part fixed the issue.
*I un-synced Gmail (still didn't work)
*I deleted the pop Gmail account I had set up (still didn't work)
*I went into the market, canceled everything that was pending a download, then I re-synced Gmail, and set my pop Gmail account back up and BAM!!!! It worked. (Oh and I restarted after I did all of this)
Hope this helps...
Same problem here, hope someone with great idea can help. I am also struck on my HTC evo
Market still won't downlaod
I'm on JI6,
i have this problem that i cannot get the Market to download.
I didn't see and end to this story, only that it could be a Market problem.
But still i have this issue now for 3 days, i did most of the things in this thread.
nothing works ...
HELP
This happens to everyone.
Go to applications.
Click all applications.
Find market. Click market.
Click, clear cache, and clear data.
Restart.
I'm over that, clear the data of download manager ,and from the Market application, removed the update from the market , wifi on , wifi off .....
Still wont download
Then it's your internet if that does not work.
Check your firewall
what firewall , if i work in 3G ?
I'm having the same problem...I just flashed Myn's 2.2 RL3 and it is no different than it ever was. It's pissing me off. I've tried every solution that I could find.
I was having a similar issue with my Evo running OMJ's 4.5.
On the market.android.com site I would click install, select my phone, and it said my install would start shortly, but it never did. I scoured the net and found a fix that worked for me. Try this:
Menu -> Settings -> Appplicaltions -> Manage Applications
Select the 'All' tab
Scroll down and open 'Google Services Framework' -> Clear Data and Force Stop
Hit back and open 'Market' -> Clear Data, Clear Cache (if available), and Force Stop
Reboot
Open Market. You are going to get an error, be patient and let it sit for a moment and it will come up by itself.
You should be golden after this. Let me know how it works for you.
Why must people resurrect dead threads, do they lack the ability to read, the last post to this thread was in the first week of november, if this was still happening, this would be an active thread.
Just recently my phone is getting hung up when trying to download my e-mail. It can't log on, then it won't disconnect. I've tried a hard reset and still no luck. I'm connecting to a g-mail account. I've been running the same ROM for over a yr and haven't had any issues until just this week. Any one else out there have an issue with this?
Looks like this is a Google problem. They're researching it. Read about it here.
The word is if you disable automatic send/receive and manual download instead, it should work.
However, I'm in the process of trying this now, and it's doing the same thing.
thanks, I just set-up a yahoo account and it's working good. Guess I'll push my e-mail that way until they get it figured out.
jennifaerie said:
....
The word is if you disable automatic send/receive and manual download instead, it should work.
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Click to collapse
"Word" isn't entirely correct... my phone still hangs at login stage even after a hard reboot. Switching to POP access from IMAP looks more promising.
Neither worked for me, so if it works for you, you're one step ahead.
A fix for another problem seems to have fixed the problem for those who started experiencing the hanging since May 19th.
Google is still in the process of confirming whether this fix is officially *the* fix for mobile Gmail.
I can confirm on my phone that Gmail (at least manual send/receive) is now working again. I just switched back to automatic send/receive to see if that works as well.
Hi do not know if these were witnessed feel that your phone so me and my other friends was what happened to us
Check
http://forum.xda-developers.com/showthread.php?t=1102291
It would be my guess we all experienced the same thing... someone at gmail goofed. Wasn't limited to any one device or carrier. They seem to have fixed it now, mine's been working fine since the day after my last post.
Searching the internet I found something on a topic also called the sleep of death occurred only for the HTC Touch Pro 2 which had the Windows Mobile 6.5 version will leave the link in case you want to see.
http://forum.ppcgeeks.com/htc-touch-pro-2/131108-sleep-death.html
Hopefully there is someone familiar with this ROM that can help me with this problem I am having. My Gmail account seems fine but with my MSN/HOTMAIL account I am having a bit of an issue. For some reason my phone keeps downloading old emails and sending me notifications. I have never had this happen before with any other ROM or any stock version of Android. I delete the notifications/emails on the phone but not on the server like I always do but the phone randomly downloads the same emails that are up to 2-3 weeks old.
Anyone have this same issue or know of a way I might be able to fix it? I was going to ask in the MIUI ROM thread but I am a new user and am not allowed to post in that section yet. Plus I am not certain it is an issue with the ROM.
Oh, I have a pretty up to date version of the rom as of about 3 weeks ago.
Thanks
Hm, have you tried deleting then re-adding the accounts you're having problems with?
Good idea. I will try that and see what happens over the next day or so. Thanks
No problem, hopefully that will work and if not, feel free to post again and we'll try to get it sorted out. I've never had that issue but maybe someone else has?
Okay, as if I didn't feel dumb before. I looked and looked and I can't figure out how to delete my MSN/Hotmail account. The only account that shows up in the accounts/sync settings is my gmail account. Any ideas?
Thanks
Sounds like it isnt deleting from server. Delete it from the website and Im sure you wont run into the issue
I don't want them to be deleted from the server and have never had this issue until using MIUI.
Go in to the email app. I have more than one account, so by default it will show my "combined inbox". You can also go to menu>accounts to show your accounts. Long press the account and select "remove account".
Hi Everyone. It seems alot of people are having the same problems I had. You can not look up your order. Using quick order lookup with Order number and passord says invalid order or password. Order Lookup with Order number says EMAIL_MISSING on digital river website. OR other order lookup on htc.com says enter a valid email address when you are entering a valid email address.
Also Trying the forget password says invalid email address so you cant even reset your password. Here is what I did. I contacted htc through a message here(not chat, they cant do anything really)
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
What you need to tell them is you need you password reset because you can not look up your order because it doesnt think your email is valid or the password is right. You get all the above errors. Give them your order ID and Email address you used or got your order confirmation to. Keep riding them till they send you a email with a password reset link. Once you get it ( i got mine after a day asking twice) reset it. Make your new password.
Go back to login here
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
Once you login for me atleast I looked under order history nothing showed. but go to the order lookup that asks for your order number and password and it should show you your order.
Hope this helps. It drove me to almost cancel my preorder.
I'm having this problem as well now. And I'd honestly rather just wait for a shipping email/confirmation than drive myself nuts w/ customer service reps. It's crazy that all this is necessary
Sent from my HTC One_M8 using Tapatalk 2
patstock11 said:
I'm having this problem as well now. And I'd honestly rather just wait for a shipping email/confirmation than drive myself nuts w/ customer service reps. It's crazy that all this is necessary
Sent from my HTC One_M8 using Tapatalk 2
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Click to collapse
Yeah it is crazy. Its like when you place your order it takes your email for updates but its never stored in to look up your order or to make and account like it says. It should be sending out a new unique password after you order but it doesnt.
Even when trying to reset password on that digital river link
Keeps saying invalid email.
So I'll have to contact HTC like you said, hopefully it gets working soon.
Already posted this in shipping thread but I'll describe what I did again here hoping it helps more people
go to this page:
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
click forgot order password
In the popup if you scroll down there should be a prompt for just an order number, click submit and it should send a password reset URL to the email used when ordering. Then it should prompt you to enter a new account email and password. After resetting it took 20-30 min for it to actually let me log in.
King p1n said:
Even when trying to reset password on that digital river link
Keeps saying invalid email.
So I'll have to contact HTC like you said, hopefully it gets working soon.
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Click to collapse
Yeah. Same happened to me. Just send a message to them. Theyll tell you they sent you a email with the password reset but i never got the first two so I had to ***** to them again lol and finally got it. Its crazy all the problems.
Heisenberg420 said:
Already posted this in shipping thread but I'll describe what I did again here hoping it helps more people
go to this page:
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
click forgot order password
In the popup if you scroll down there should be a prompt for just an order number, click submit and it should send a password reset URL to the email used when ordering. Then it should prompt you to enter a new account email and password. After resetting it took 20-30 min for it to actually let me log in.
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Click to collapse
Yeah I tried this before and it didnt work. Thats when I had to contact support.
aknotts415 said:
Yeah I tried this before and it didnt work. Thats when I had to contact support.
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Click to collapse
ok yeah the entire site just seems extremely buggy. Half the pages won't even load css styles on linux chrome.. not to mention when I ordered it wouldn't even add the phone to my cart. had to wipe the cobwebs of my windows pc for some odd reason
Heisenberg420 said:
ok yeah the entire site just seems extremely buggy. Half the pages won't even load css styles on linux chrome.. not to mention when I ordered it wouldn't even add the phone to my cart. had to wipe the cobwebs of my windows pc for some odd reason
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Click to collapse
yeah same lol
In the UK I am able to use this address, type in my order number and password and it looks up my order. I cant do anything else at all. Here is the site I use: https://shop.eu.htc.com/store?Action=help&Env=BASE&Locale=en_GB&SiteID=htcemea
Stephen said:
In the UK I am able to use this address, type in my order number and password and it looks up my order. I cant do anything else at all. Here is the site I use: https://shop.eu.htc.com/store?Action=help&Env=BASE&Locale=en_GB&SiteID=htcemea
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Click to collapse
Thats about all i can do also lol
Edit: oops, wrong thread, but thanks for the info
When you look up the order, use internet explorer instead of chrome, I had this same issue and I know IE sux but it will let you see the order status. In chrome I get the invalid password or order number error but not in IE. Actually you can even look up the order status on your phone. In the Google Search, just type HTC order lookup, go to the site, put in your number and password and boom!