Develop Bugs

[Q] 4G: How is it being damaged?

Hello everyone,
I live in Indy where we don't currently have 4G and don't anticipate on getting it anytime soon.
However, I keep seeing threads pop up where people have flashed a rom or done something that breaks the 4G capability.
Does anyone know how this is happening? I'd like to keep my 4G intact just in case I ever get the chance to use it. Have played with several roms already. Phone came with Froyo and did the downgrade root method.
Thanks!

mgalyan said:
Hello everyone,
I live in Indy where we don't currently have 4G and don't anticipate on getting it anytime soon.
However, I keep seeing threads pop up where people have flashed a rom or done something that breaks the 4G capability.
Does anyone know how this is happening? I'd like to keep my 4G intact just in case I ever get the chance to use it. Have played with several roms already. Phone came with Froyo and did the downgrade root method.
Thanks!
Click to expand...
Click to collapse
there is no 4g support on aosp roms because the htc code for wimax is not open source. cyanogen only uses open source code in his roms and it is being reverse engineered at this moment. all the other sense roms should have working 4g w/ no problems.

mgalyan said:
Hello everyone,
I live in Indy where we don't currently have 4G and don't anticipate on getting it anytime soon.
However, I keep seeing threads pop up where people have flashed a rom or done something that breaks the 4G capability.
Does anyone know how this is happening? I'd like to keep my 4G intact just in case I ever get the chance to use it. Have played with several roms already. Phone came with Froyo and did the downgrade root method.
Thanks!
Click to expand...
Click to collapse
Well, I'm definitely not "in the know" regarding the 4G, but I would assume ROMs do not have the correct drivers or settings for the 4G.
However, if you do not think you will be getting soon, why not simply "lose" 4G ? Should you get 4G in your area, wouldn't flashing to an official ROM "fix" the 4G again ? That would of course require you to reinstall all your stuff, and make all the settings the way you want them again, but that's only a few hours of work usually.

For example I saw a thread about someone who went from CM6 to Fresh and 4g won't obtain a MAC address. I did the same thing. CM6 to Fresh.
Someone responded and said he'd have to return the phone for replacing.
Sent from my PC36100 using XDA App

mgalyan said:
Hello everyone,
I live in Indy where we don't currently have 4G and don't anticipate on getting it anytime soon.
However, I keep seeing threads pop up where people have flashed a rom or done something that breaks the 4G capability.
Does anyone know how this is happening? I'd like to keep my 4G intact just in case I ever get the chance to use it. Have played with several roms already. Phone came with Froyo and did the downgrade root method.
Thanks!
Click to expand...
Click to collapse
Hey fellow Sprint Evo user from Indy. Lets not worry about 4G in Indy, that won't come anytime soon considering Sprint can't get 3G implemented across Indy.

Here's how it happened to me....
I had my first EVO and I played with 4g before I rooted and rom'd it. After flashing a rom (Stock 2.2 rooted) it worked fine.
Then I had to replace my evo... so the replacement came, I opened it, and immediately rooted it. It wasn't even activated yet, and I did not play with 4g. After flashing Fresh 3.1.0.2 I noticed 4g wasnt working. I checked my MAC address and it was the same as under the battery, but for some reason my phone would not get past the "scanning" stage.
So... here's what I did:
I flashed RA Recovery and wiped everything and flashed to the latest OTA (HTC 3.26.651.6) which can be found here. After that I started playing around with my 4g, and got it to work. Then I flashed Fresh 3.2 and my 4g still works.
Someone had recommended I delete my tree.xml file which I never tried... a complete wipe did that anyways.
Anyways... sorry to make this long. Just chipping in what I have found. I hope it helps.

Yeah I'm not entirely worried about 4G. I just don't want to do anything unknowingly permanent. I tend to sell my phones on eBay when I'm ready to upgrade and a 3G only evo wouldn't be worth much.
Sent from my PC36100 using XDA App

the only permanent 4g damage you can do is to wipe the RSA keys. nobody seems to really know how this happens. it happened to my evo and i had never even rooted before.

Yeah my RSA certs got wiped; had an issue one night flashing a ROM and latest WiMax, things didn't wipe right and all hell broke loose, ended up flashing the WiMax radio twice and that seemed to do it. Someone else mentioned this here and that seemed to do it for me.
Sent from my

conqu1stador said:
Yeah my RSA certs got wiped; had an issue one night flashing a ROM and latest WiMax, things didn't wipe right and all hell broke loose, ended up flashing the WiMax radio twice and that seemed to do it. Someone else mentioned this here and that seemed to do it for me.
Sent from my
Click to expand...
Click to collapse
wait you got your rsa certs back? how????

Ahh sorry, no. I guess I see how that might have sounded like that. Meant someone else seemed to have the same issue, far as I know one cannot fix this themselves.
Sorry. New Evo coming from Sprint due to other issues, but that's how I ended up losing my WiMax.
Sent from my

Last-Chance said:
wait you got your rsa certs back? how????
Click to expand...
Click to collapse
yeah, i read his post at first like that too. when he said "that seemed to do it", i think he meant that is what wiped the rsa keys. but can we get clarification?
sprint basically needs to create a tool that restores rsa keys for the evo. i understand they have this for their 4g data cards already. i'm hoping they do this so i don't have to return my phone (which is otherwise perfect) for some effed up refurb.
EDIT: oops, didn't realize a pg 2 had appeared. so no rsa key fix here...move on...

conqu1stador said:
Ahh sorry, no. I guess I see how that might have sounded like that. Meant someone else seemed to have the same issue, far as I know one cannot fix this themselves.
Sorry. New Evo coming from Sprint due to other issues, but that's how I ended up losing my WiMax.
Sent from my
Click to expand...
Click to collapse
are you within 30 days of purchase? if not, how did you get sprint to send you a new one? the CSR i spoke with told me they don't have the option to order new and when a replacement is ordered you will get refurb if they have them and new if they have no refurb. also, do you pay the sprint insurance? i think that factors into this as well. i pay the $7 insurance.

hperry said:
are you within 30 days of purchase? if not, how did you get sprint to send you a new one? the CSR i spoke with told me they don't have the option to order new and when a replacement is ordered you will get refurb if they have them and new if they have no refurb. also, do you pay the sprint insurance? i think that factors into this as well. i pay the $7 insurance.
Click to expand...
Click to collapse
Yeah, I pay the $7 but going through Sprint, not Asurion. 30 days has come and gone but they've been quite helpful about it.
Having issues with the phone that falls under the 1 Year Manufacturers warranty.

conqu1stador said:
Yeah, I pay the $7 but going through Sprint, not Asurion. 30 days has come and gone but they've been quite helpful about it.
Having issues with the phone that falls under the 1 Year Manufacturers warranty.
Click to expand...
Click to collapse
right, i agree that it falls under the manufacturers warranty and i am also dealing directly with sprint but they will not guarantee me a new phone as replacement. it's the hit or miss thing i described above. i called a corp store and they said the same thing. in fact, they said they had refubs in stock so i would walk out of the store with a refurb. i asked you about the $7 thing because i'm wondering if their systems treat the replacement differently depending on whether you pay it or not. i was literally told there is no way they could order me a new phone as replacement and as far as sprint reps go, this one sounded more "with it" than others. have you received the phone yet? is it really new?

Well, dude said it'd be new ... am waiting 2-4 business days as they didn't have any in stock at the store. He made it sound like if they had one in the back he'd hook it up, but they didn't. Am assuming it's going to be new. If not, I just hope I don't come up with some other issue if it is a refurb. Have had bad experiences with refurbished - uh - things in the past.
I didn't want to press my luck and ask if another Sprint store in the area might have any in stock, thus I could head elsewhere ... figured I'd just let it all play out. Time will tell though if it's new or not. As said, as long as I have a phone that works I wouldn't really mind a refurb. But I'd prefer a new one ...

right. i share the same opinion. prefer new over refurb. and i'm hard pressed to go the refurb route now with my only issue being non-functional 4g.
let us know what you end up with...

Yessir, will do.

Got the new phone, everything went swimmingly (do people really say that?) and it appears to be new, guy said it was new, not refurbished. Will have to check when I find the post that detailed the quick way of checking.
People were extremely helpful, 4G is back baybaaaay but also soon to be gone. But, I noticed I didn't have an SD card, not sure if he was supposed to have taken mine out and put it in, alas I just walked out without checking. Sat down with a beer and noticed and had to go back up there. All is well in the world, all is well.
Sent from my PC36100 using XDA App

[Q]How can Sprint tell if your phone has been rooted?

I just unrooted my phone back to stock because I'm thinking about taking it Back to Sprint to see if I can get a replacement for it, since my WiMax stopped working.. How will Sprint be able to tell if my phone has been rooted or not? By files on the memory card or something in the phone itself? Also, do I need the insurance plan to get a replacement? Hoping to get some answers from people with experience in taking back their Evo, after losing their RSA keys..
Thanks for your time.

I would say the super user application but I honestly don't know.
from my EVO using XDA app.

The SuperUser whitelist app in the market?

If you have unrooted back to stock they won't be able to tell. They won't look at your sdcard, but if you are worried about it back everything on it up to your PC and then wipe it before going in. About the insurance thing, if you have TEP all repairs or exchanges are free, if not it will cost you $35 unless it is a lost or stolen, water or physical damage or something like that then you will need insurance or pay full retail.

Okay, so without the TEP, it'll cost me $35 to exchange it at a Sprint location?

nonpointtruth said:
Okay, so without the TEP, it'll cost me $35 to exchange it at a Sprint location?
Click to expand...
Click to collapse
Correct sir.

Just make sure you turned you S back to S-On and flashed back to a stock RUU. So boot into your hboot and check to top for that S-On. Make sure you clean up your SD card just in case too, would be suspicious if they look and they see an rom zips or rooted app folder lol

bizdady said:
Just make sure you turned you S back to S-On and flashed back to a stock RUU. So boot into your hboot and check to top for that S-On. Make sure you clean up your SD card just in case too, would be suspicious if they look and they see an rom zips or rooted app folder lol
Click to expand...
Click to collapse
Or just run the ruu.

bwcorvus said:
Or just run the ruu.
Click to expand...
Click to collapse
The RUU won't turn the hboot back to s-on. You have to flash the unrevoked s-on zip and then run the RUU to fully unroot your phone.

So I've got a dilemma.. Like, I wanna go get a new phone, so I can have 4g back.. But I'm going over what I actually ever used 4g with in the first place.. It's not like downloading or streaming music over 3g is dial-up slow or anything.. And downloading apps from the market doesn't take forever either..
So this is kind of an unofficial poll..
Should I take my phone back and get it replaced by Sprint, and then root it, make sure to back up my WiMax Keys, and run the sweet CM6.1.2 with 4g?
OR
Just root my current phone again and cruise along on 3g?
Like I said, I hardly use my phone for anything other than taking pictures, or listening to music.. And thus far, I haven't noticed a quality decrease using Audiogalaxy over 3g..

So guys, what should I do?

nonpointtruth said:
Okay, so without the TEP, it'll cost me $35 to exchange it at a Sprint location?
Click to expand...
Click to collapse
Wrong!
You have 1 year warranty no reason to pay anything.
Sent from my PC36100 using Tapatalk

nonpointtruth said:
So guys, what should I do?
Click to expand...
Click to collapse
I have 4g and don't even use it
Sent from my PC36100 using Tapatalk

Then that settles it.. I'm re-rooting my phone tonight, and rocking out with some CM6.1.2.. I might even try some others, like the MIUI.. I have noticed some stellar battery life with the newest stock update, though.. Of course, that could be because my 4g isn't always on anymore.

nonpointtruth said:
I just unrooted my phone back to stock because I'm thinking about taking it Back to Sprint to see if I can get a replacement for it, since my WiMax stopped working.. How will Sprint be able to tell if my phone has been rooted or not? By files on the memory card or something in the phone itself? Also, do I need the insurance plan to get a replacement? Hoping to get some answers from people with experience in taking back their Evo, after losing their RSA keys..
Thanks for your time.
Click to expand...
Click to collapse
I think losing your RSA keys itself is a clue you were rooted. If you have a tech who knows what to look for, they'll know. If you're lucky, you'll get a tech who doesn't know what to look for, but my understanding is that if they diagnose it as missing keys, that's a problem that isn't happening to people who aren't rooted.
nonpointtruth said:
So this is kind of an unofficial poll..
Should I take my phone back and get it replaced by Sprint, and then root it, make sure to back up my WiMax Keys, and run the sweet CM6.1.2 with 4g?
OR
Just root my current phone again and cruise along on 3g?
Click to expand...
Click to collapse
4G's very nice to have available. Can you live without it? Sure. But you are paying extra for it (despite what Sprint tries to say). Also think about the resale value of the phone, if that's something you care about.

I'm technically not paying for 4g(employee line).. So I'm not worried about that.. My main concern was someone finding out after the fact, and trying to bill me for the full amount of the phone.. Plus, I can always save up for one from Craigslist, or eBay.. Or just wait for the next big, awesome phone to come from Sprint.. I will say this, I like the feel of the Evo Shift, but it's still an inferior phone, even if it does have 4g.

novanosis85 said:
Wrong!
You have 1 year warranty no reason to pay anything.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Well, if the reason his 4g isnt working is because he messed up his keys while trying to root or flash, the warranty wont cover that.

What is this root in which you speak of? That's not why I lost 4g.. Not at alllllllll.. *shifty eyes*

for all you 4g haters, try 4g again. i use it constantly. it covers about 1/3rd of my daily car circle through the city. i say get your keys back!
btw, you forgot to back them up didnt u

I definitely got mine backed up, on my phone, computer, external, AND dropbox! LOL!

[Q] Proper way to sell rooted EVO

So I put my EVO up for sale on CL and got a lot of responses, one possible buyer said he would take it next week.. The buyer wants me to keep the phone rooted. Would I just flash a rooted stock ROM then call Sprint to deactivate it? This is my first time deactivating a rooted phone so I just want to make sure everything goes fine, if this guy shows up at all..

I would just sell it as is if you do not find someone sooner
Swyped from my Orange Peeled Synergist EVO

Yea the sooner the better.. The buyer has actually kept in contact with me since I put up the ad so that's always a plus.. I think I had 20 + replies when I sold my iPod but only one of the people who replied actually kept in contact.. So there's nothing different/special I would have to do prior to the sale?

fergie716 said:
So I put my EVO up for sale on CL and got a lot of responses, one possible buyer said he would take it next week.. The buyer wants me to keep the phone rooted. Would I just flash a rooted stock ROM then call Sprint to deactivate it? This is my first time deactivating a rooted phone so I just want to make sure everything goes fine, if this guy shows up at all..
Click to expand...
Click to collapse
You need a sense rom based off one of the evo's ota's. Otherwise he will not be able to activate the phone.
Sent from my PC36100 using XDA Premium App

Rem3Dy said:
You need a sense rom based off one of the evo's ota's. Otherwise he will not be able to activate the phone.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Ok cool thanks for letting me know!

Proper way? Money gets placed in your hand, Phone gets placed in new owners hand. Part ways with a smile.
I guess the only real tip was already said, he will need a Sense ROM that allows for activation (# codes typically).
What I would do would be to flash something like Fresh or the stock rooted OTA and let the new owner worry about changing ROMs later.
Also remember, that if you want to keep your phone number, to port out first. If you call and cancel the line, you will lose the number. Or if you are just swapping phones but staying on Sprint, do an ESN change to the new phone you want to use. This will allow the old phone to be transferred.
And finally, if you owe money on the old phone (say you ported and owe an early term fee) the new owner can't activate until your bill is squared away.

github said:
Proper way? Money gets placed in your hand, Phone gets placed in new owners hand. Part ways with a smile.
I guess the only real tip was already said, he will need a Sense ROM that allows for activation (# codes typically).
What I would do would be to flash something like Fresh or the stock rooted OTA and let the new owner worry about changing ROMs later.
Also remember, that if you want to keep your phone number, to port out first. If you call and cancel the line, you will lose the number. Or if you are just swapping phones but staying on Sprint, do an ESN change to the new phone you want to use. This will allow the old phone to be transferred.
And finally, if you owe money on the old phone (say you ported and owe an early term fee) the new owner can't activate until your bill is squared away.
Click to expand...
Click to collapse
Whoa whoa whoa... are you saying I have to smile? Will this break 4G?
lol jk, thanks for the info brother.. Didn't want to inadvertently screw this guy over (or myself).. My bill is all squared away so thats good.. I'm going to have to do an ESN swap before hand to my old Palm Pre, I'll be using the money from the sale o buy the Photon (or SGSII if it's out by then )
Thanks for the help guys

Anybody willing to give up their Wimax RSA keys

I've had my evo since launch, and have tried the various root methods. Of course, being on the bleeding edge, I managed to erase my wimax keys...would anybody who doesn't use their 4g be willing to give up their keys? I realize this is a shot in the dark, but I just moved to an area with awesome 4g coverage and I'm pissed to discover that I wiped the keys out. Contact me via PM if interested, and we can discuss details.

did the same thing to my first evo. sorry to hear, man. how would you restore the key back into the phone anyhow?

I thought the keys were specific to the phone? Maybe I'm wrong, but I thought the only way to restore was with a backup from your own device. You don't have a nandroid backup that includes wimax?
Sent from my PC36100 using Tapatalk

well if i was you, and i had insurance, i would unroot my phone. Mess up the charger port intentionally (extremely easy to do considering im on my 3rd evo from this problem) and take it back, they'll replace it for free and you'll have a brand new refurb to go crazy on lol ...its kinda sneaky but it would probably work..i know i've managed to damage two charger ports before my current evo from just everyday use and have gotten refurbs for free, no questions asked.

plainjane said:
I thought the keys were specific to the phone? Maybe I'm wrong, but I thought the only way to restore was with a backup from your own device. You don't have a nandroid backup that includes wimax?
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Very correct. The RSA keys are tied to the specific phone. Not transferable.
Sent from my PC36100 using Tapatalk

Why not try to fix? Check the link in my sig.

Chopper64 said:
I've had my evo since launch, and have tried the various root methods. Of course, being on the bleeding edge, I managed to erase my wimax keys...would anybody who doesn't use their 4g be willing to give up their keys? I realize this is a shot in the dark, but I just moved to an area with awesome 4g coverage and I'm pissed to discover that I wiped the keys out. Contact me via PM if interested, and we can discuss details.
Click to expand...
Click to collapse
If your keys are gone, unroot. S-off. Take it in and show them 4g isn't working. They will replace it. Did it to my brothers phone because he cracked his screen.
Sent from my PC36100 using XDA Premium App

kf2m said:
Very correct. The RSA keys are tied to the specific phone. Not transferable.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
In what way are they tied to the device? By the way, I come in peace I'm not questioning your knowledge, I'm actually curious since I'm getting my Evo replaced and have an extra set of RSA keys. I thought I'd just give the other one away since the old Evo was damaged beyond repair. Is it tied to the MAC address? Thank you.

spyd312 said:
In what way are they tied to the device? By the way, I come in peace I'm not questioning your knowledge, I'm actually curious since I'm getting my Evo replaced and have an extra set of RSA keys. I thought I'd just give the other one away since the old Evo was damaged beyond repair. Is it tied to the MAC address? Thank you.
Click to expand...
Click to collapse
You can't just give away your RSA keys. I guess technically you could, but if the other phone uses your old wimax partition, it won't work. The key checker app may show that they're present, but that doesn't mean that they're functional.
I'm not sure exactly how they're tied to the phone, they may be tied through the MAC address. But I do know that the only (proven) way to get them back is to have a backup from the same device. After all of the warnings about backing up wimax I really don't see how anyone loses their RSA keys anymore.
Sent from my PC36100 using Tapatalk

Just out of curiosity how do you mess up your charger port
Sent from my PC36100 using xda premium

winterstormhaku said:
Just out of curiosity how do you mess up your charger port
Click to expand...
Click to collapse
I imagine you have to be a real klutz lol

spyd312 said:
In what way are they tied to the device? By the way, I come in peace I'm not questioning your knowledge, I'm actually curious since I'm getting my Evo replaced and have an extra set of RSA keys. I thought I'd just give the other one away since the old Evo was damaged beyond repair. Is it tied to the MAC address? Thank you.
Click to expand...
Click to collapse
Specialized algorithm using the phones serial number. Unbreakable unless you have a few Cray mainframes, or a massive Beowolf Cluster hanging around not doing anything.
Sent from my PC36100 using Tapatalk

kf2m said:
Specialized algorithm using the phones serial number. Unbreakable unless you have a few Cray mainframes, or a massive Beowolf Cluster hanging around not doing anything.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Now that you mention it, I've got some old P2 processors with 3D Now...lol just kidding. Thanks for the info dude, that makes perfect sense how it won't be easy to just port it over. I just thought of it because I've read on a few forums from people requesting RSA keys that aren't being used and I thought I can just give it away.

Wow, i'm honestly surprised to still see my thread show up at the top of the list. I figured this would end up buried shortly after posting it.
Here's my story:
I bought my evo the day it was released, played with it for a while, then started looking at rooting after it became available. It's been too long to remeber what exactly I did at the beginning, but things change so fast around here that I think you'll understand. Somewhere in the process of F**king with radio updates, PRI updates, flashing and reflashing and so on and so forth, I managed to overwrite my wimax partition and set myself up with the dreaded wimax MAC of DOOM! Well, since I didn't have 4g in my area, I figured "who cares" and left it go. Then i decided to clean out my computer and deleted most of the "unneeded" nandroid backups since they were old and outdated and I didn't think I needed them. Oops. Now I live in a 4g service area and have discovered that pretty much destroyed any chance of getting 4g working again.
Sooooooooo....I unrooted my phone, took it to the store and told them my 4g was broken. They sent me a refurb and everything's working great now. I would like to thank the community for being supportive and for making everything here possible, but a word of warning to n00bs...read the instructions, read them again, read them once more, and then read them again. And ALWAYS ALWAYS ALWAYS keep your backups.
I don't feel bad about essentially lying and telling them it's the manufacturer's fault. My first evo had dark spots on the screen, and I had to exchange it and never got my $100 rebate. So everything works out in the end.

spyd312 said:
Now that you mention it, I've got some old P2 processors with 3D Now...lol just kidding. Thanks for the info dude, that makes perfect sense how it won't be easy to just port it over. I just thought of it because I've read on a few forums from people requesting RSA keys that aren't being used and I thought I can just give it away.
Click to expand...
Click to collapse
Rofles... Hope you have several hundred years to crack that... Yeah RSA is the keeper of the keys. Even hTc doesn't have the master key just the console to create them for phones that are in production. Those are very old threads you had to be looking at. Probably about a year ago when the Aug/Sept OTA hit, and a bunch of ppl lost their keys (me included) as well as a few people who used unrevoked to root.

kf2m said:
Rofles... Hope you have several hundred years to crack that... Yeah RSA is the keeper of the keys. Even hTc doesn't have the master key just the console to create them for phones that are in production. Those are very old threads you had to be looking at. Probably about a year ago when the Aug/Sept OTA hit, and a bunch of ppl lost their keys (me included) as well as a few people who used unrevoked to root.
Click to expand...
Click to collapse
Well I decided to search the forum for a thread talking about my concern, instead of creating a new one...and on another note, being without my Evo is like a junkie going through withdrawls...1 more day...just 1 more day...

Switch black for white?

I've been having off and on issues with my E4GT screen and would like a replacement. Ive been living with it since february, but it's getting very annoying for such a beast of a phone. Is there any way I can switch it out and get a white one? I do have the tep insurance if it matters. I'm in the Dallas area. Please PM me if you think you can help

Chances are they'll send whatever refurb is next in line.
Sent from my SPH-D710 using XDA

Since they are two foretaste model numbers, they will send whatever is attached to your account. Your best bet would be going to a local store and trying to persuade a rep to help you out... But chances are you'll be leaving with the same model that is on your account.
Good luck
Jason
Sent from my SPH-D710 using xda premium

I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.

All I need is a tech!! I spoke to a 3rd party sprint rep and they said it can be switched with either, its basically up to the tech. Is there any one at all in the Dallas area that would like to help a fellow XDAer out? (i would be more than happy to bring a donation to a cause of their choosing )
btw I do have the ted insurance, so would that provide any help in getting a white replacement more easily? I dont want to pay the $100, but im almost willing to at this point. hence the "donation" not being an issue

I need help with this too but I live in NJ :/
Sent from my SPH-D710 using xda premium

Sprint rep, Sprint rep, Sprint rep!
o nvm i forgot i dont have a mirror app

bump. I would really like to get this resolved by the weekend

I already told you what you need to do.
You also have to remember that being a technician is our job, not strictly our hobby. We have to adhere to policies. I personally wouldn't swap you just because you asked, my SRSS frowns upon that.
The best thing to do is bite the bullet, drive to the store, and take whatever is given to you.

I understand what youve told me, however it is difficult for me to leave the office again and go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery). This is not the first time I have done this and I am fed up to say the least. I know more about these devices and this network than 80% of the people working at the stores I've gone to.
Replacing the device is the hard part and the color change is a bird id like to kill with the same stone. All I was looking for was assistance from a fellow member to stream line things and get me the customer service that Sprint should be striving for. God knows their data speeds and innovation aren't going to save them.
I'm sorry for the rant, it was not directed at you. Ive been calling Sprint for weeks about separate issues and I was trying to take this issue on by myself. If it comes down to it I will bite the bullet and deal with them the old fashion way, but that is my last resort

Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
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You've got a pm.
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afive720 said:
You've got a pm.
Sent from my SPH-D710 using XDA
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thank you, replied

asrielx1 said:
Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
Sent from my SPH-D710 using xda premium
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tried to do the dialer and it wont let me input the last 0. i think the hashes are the start and end of a code, so nothing can go after them

Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
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asrielx1 said:
Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
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tried on calk2 1.6 and no go. idk why it would only be on completely stock. calk practically is

An easy way to tell, for me, is dragging down notification bar, if it gets really choppy in a certain area, then you definitely have a spot that's out. Doesn't always work, but easy to tell. The dio menu, I am pretty sure it only works on completely stock roms with EL29, I have not tried on any ICS leaks though. I am currently running CM, so obviously, doesn't work lol.

afinch1992 said:
go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery).
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I have had a Sprint rep tell me that a charging issue that my old Hero had was due to a bad cable. So I bought a new cable(not from sprint) and had the same problem. Took it back and they said it was the battery. So I bought a new battery(not from sprint), and had the same issue(returned the battery after. The last issue they said was that the charging port was loose, but they didn't want to fix it because they didn't want to ruin the internals of the phone.
I have hardly ever gotten good service by a rep in a Sprint store. I have gotten good service over the phone though.
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KCRic said:
I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.
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hahahahaha..
I'd cancel your contract in a heartbeat.
It's a cell phone, there is no reason to have a sense of entitlement. If you don't like your data speeds or whatever, cut ship and go elsewhere. But don't even try that bull****.

If you really want a white one shove a flat head in your charging port and break the pins ( made me cringe when I seen my buddy do it) automatically a replacement cause we can't fix them. Then go to a 3rd party preferred retailer and when they go to order it just ask nicely for a white one. As long as you have TEP is all free
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