[Q] Gmail push email stopped working - Desire Q&A, Help & Troubleshooting

About a month or more ago, my emails stopped coming through to my HTC Desire automatically. At the time, I was running Android 2.1
I thought I would wait to see if the problem was fixed by the 2.2 update, but after receiving the Orange OTA update, push email still doesn't work, and I have to refresh manually.
Any ideas anyone? I am pretty sure I haven't changed any settings, but couldn't find a push email setting when looking a moment ago!
Thanks

Check in setting/account and synch if gmail/mail synch is enabled
Sent from my HTC Desire

Thanks, that's fixed it. I have no idea how it got disabled!

Related

Email notifications not working [DESIRE]

I noticed this morning that my phone is notifying me when I receive an email via the stock email application on my HTC Desire.
I've got sound and LED for SMS/MMS/Gmail etc, but not email. It's downloading them without me prompting it, but just not telling me when I've got one. Desire is running 2.1, anyone know of a fix?
Thanks
Notifications are set to LED and Sound - still no sound or LED. I've even done a factory reset, nothing.
Now It's not even checking for mail on its own.
Sent from my HTC Desire using XDA App
Bump
Sent from my HTC Desire using XDA App
I RICHY I said:
I noticed this morning that my phone is notifying me when I receive an email via the stock email application on my HTC Desire.
I've got sound and LED for SMS/MMS/Gmail etc, but not email. It's downloading them without me prompting it, but just not telling me when I've got one. Desire is running 2.1, anyone know of a fix?
Thanks
Click to expand...
Click to collapse
I'm confused. Does it notify you, or does it NOT notify you? Have you checked & re-checked the settings, both from Settings > Sound and Mail app > Settings?
App settings are set to 'email notifications on and sound notifications on' and led in sound settings is on too. It doesn't make a noise or flash the led when I receive a email.
Sent from my HTC Desire using XDA App
Go to Mail (or Gmail) > Menu > Settings, then check all the settings (incl Select ringtone, as it might be set to Silent).
Gmail notifications are working, I'm talking about the 'mail' app. There is no ringtone setting in there + notifications are all set to on.
It was working fine the other day, no settings were changed and then it just stopped.
Sent from my HTC Desire using XDA App
So I contacted HTC on Friday night regarding my 'problem' and I've received two emails from them saying:
"It could be a driver issue... hard reset the phone or send it back to us.."
and another one saying
"It could be a software issue... hard reset the phone or send it back to us.."
I'm not sending my phone anywhere, I don't think I could go the day without my phone. Surely someone knows of a fix which doesn't require me flashing my phone?
Strangely enough it's started notifying me when I get a email now. I changed no settings or anything. My phone clearly went on strike for the weekend.
I have the exact same issue.
I contacted HTC who said it could be a task killer ending the email application but i tried that and still my emails will not receive unless i manually send and recieve them.
it seems odd that every now and then it works perfectly then just stops without me doing anything.
Very annoying, if you find a cure please let me know
Mine's back to normal now. I did absolutely nothing either. No task killer installed.
Is there any more news on this? My emails have stopped and so has my gf using HTC Magic.
Any other news from HTC?
Sent from my HTC Desire using XDA App
I contacted HTC and they said it could be a driver issue or a software issue, and if a factory reset didn't resolve it the device should be sent to them for repair.
I had a friend who had this problem at the same time as mine, and his randomly started working again at the same time as mine.
Im sure when I was messing around with my app that it is set to notify me monday to friday 9-5 and not to notify me after that or at the weekend, Can't confirm this as, well my phone is with HTC
Mine is set to send and recieve between 10am and 10pm 7 days.
I still have to manually recieve them and still cannot send any emails.
I am waiting for a response from HTC
My response from HTC
The only email account that gets automatically synced is your primary Google account. Hotmail relies on POP3 technology and as such is what is known as 'push email' i.e. you have to physically tap on the email app for it to check the server. Hope this makes it clearer.
Mine never worked, but I don't care as I use the gmail notifier widget.
Jasand said:
My response from HTC
The only email account that gets automatically synced is your primary Google account. Hotmail relies on POP3 technology and as such is what is known as 'push email' i.e. you have to physically tap on the email app for it to check the server. Hope this makes it clearer.
Click to expand...
Click to collapse
Just to let you know, my hotmail is setup with the default client an it works no bother so much so, it woke me up everytime it went off past night
Sent from my HTC Desire using XDA App

Gmail no longer syncing

I've been running a rooted official 2.2 release since, well, it was released and haven't had any problems until a few days ago. Gmail push no longer works at all. Any ideas? What should I try before reflashing? This is a very important feature for me.
I'm having the same problem, I'm running the release by "ieftm" (I think is the name)
It's becoming a big problem because I'm missing emails unless I sync manually.
Sent from my HTC Desire using XDA App
Anyone else?
Had the same thing happen. Would only synch with a manual refresh.
Went in to settings toggled push/background on and off again.
BOOM. Works again!
I had this problem the other night.
Once I deleted a few apps and made some more space available, it started working.
I tried toggling background sync and deleted a couple of apps. It's now working again.
Thanks everyone

[Q] Exchange Activesync constantly syncing when set to 'Push' mail

Hi
Has anyone else encountered this issue, or know of a solution? I've searched and have found similar problems but nothing exactly like this.
I've just upgraded to Stock gingerbread using the RUU download.
I use Exchange Activesync to sync only my mail from Gmail. However, when set to 'Push' email it will go into a constant loop of syncing.
One thing I noticed, after deleting and re-setting up the account a number of times, is that it works fine until I delete emails. Once I delete, the non-stop syncing begins....
Apologies if this has been asked before-I searched, honest!
Many thanks in advance for any info.
Unbranded DHD on stock Gingerbread, Virgin, UK.
Do you use GMAIL or the htc mail app?
In the htc mail app, it is looping if you set the app to synchronize more than one day (3days beeing the default value)
With 1 day, it is working partially : many sync will end in error, but will succeed later.
definitively, htc isn't able to provide a stable solution for AES...
For my part, I still use the Froyo stock mail app, wich is working very well with hotmail, but unfortunately without html support. (you can easilly install it with the apk)
samsenteur said:
Do you use GMAIL or the htc mail app?
In the htc mail app, it is looping if you set the app to synchronize more than one day (3days beeing the default value)
With 1 day, it is working partially : many sync will end in error, but will succeed later.
definitively, htc isn't able to provide a stable solution for AES...
For my part, I still use the Froyo stock mail app, wich is working very well with hotmail, but unfortunately without html support. (you can easilly install it with the apk)
Click to expand...
Click to collapse
Hi
Thanks for your reply. Unfortunately this did not work for me.
Yes-I'm using the HTC Mail app.
I deleted the account and set it up again , reduced the syncing to one day as you suggested, but as soon as I delete any emails, it goes back into the continuous syncing loop.
Would I have to be rooted to install the Mail app from Froyo?
Thanks again!
I have same issue. If I setup Gmail as an exchange activesync with m.google.com it continuously syncs and sometimes authentication error, then it works fine again.
With other exchange accounts it is fine.
I prefer the Mail app over Gmail app as I prefer not to have conversation view and it will view.docx word files.
nugget80 said:
I have same issue. If I setup Gmail as an exchange activesync with m.google.com it continuously syncs and sometimes authentication error, then it works fine again.
With other exchange accounts it is fine.
I prefer the Mail app over Gmail app as I prefer not to have conversation view and it will view.docx word files.
Click to expand...
Click to collapse
Yes-I prefer the Mail app. Nice clean UI. Always used to work well for me with Froyo. Giving Moxier a trial right now, Seems to work fine but a bit pricey.
Same boat here.
Prefer the HTC mail app but getting sick of the constant syncing.
I'm using a custom Rom, could that be the problem?
vicvomit said:
Hi
Would I have to be rooted to install the Mail app from Froyo?
Thanks again!
Click to expand...
Click to collapse
No, you can install it on unrooted phones.
BTW you are able to uninstall it like all apps later...
You'll find below the version I'm using.
If anyone has the stock 2.3 mail app, and that it is better, well I wouldn't say no...
ftoompsh said:
Same boat here.
Prefer the HTC mail app but getting sick of the constant syncing.
I'm using a custom Rom, could that be the problem?
Click to expand...
Click to collapse
I don't think having a custom rom is the culprit as I've got HTC Stock Rom on a debranded but unrooted DHD, and I've got the same issue.
By the way, as I said earlier, I have been trying out Moxier mail and it does not seem to have this syncing problem....BUT-it's a bit expensive and overkill for my needs really.
samsenteur said:
No, you can install it on unrooted phones.
BTW you are able to uninstall it like all apps later...
You'll find below the version I'm using.
If anyone has the stock 2.3 mail app, and that it is better, well I wouldn't say no...
Click to expand...
Click to collapse
Big thanks for the APK, Samsenteur!
I have the same problem on a unbranded DHD after the Gingerbread update.
Has anyone sorted out a fix for this?
Does installing the 2.2 mail app solve the problem?
jngago10 said:
Does installing the 2.2 mail app solve the problem?
Click to expand...
Click to collapse
Of course not!
But you'll have another mail app that will work with hotmail push.
jngago10 said:
I have the same problem on a unbranded DHD after the Gingerbread update.
Has anyone sorted out a fix for this?
Does installing the 2.2 mail app solve the problem?
Click to expand...
Click to collapse
After a lot of messing about I firstly discovered that after a short while using Moxier Male, the problem returned. However Touchdown works perfectly. Unfotunately this is a rather pricey cure for the problem. I think the reason Touchdown works for Push mail is something to do with the fact that there is an option in the Touchdown settings, to only delete emails from the phone rather than the server. Having this ticked I have had no problems at all with the constant syncing issue. As for why this should make a difference...I'm afraid someone with more technical knowledge would have to try and answer that!
I'm having the same problem with this. Anybody find a solution? Not keen on the gmail app.
GB has proven to be a flakey update for me. Lots of stuff worse than Froyo (for me).
Has anyone found a fix for this yet?
I have a HTC Desire (not desire HD) and have just changed to a gingerbread rom and now have the constant sync problem with push mail. I did not have this when i was using froyo...
same problem
Same here with DHD on 2.3.3 (stock). No fix yet, I assume...
samsenteur said:
Of course not!
But you'll have another mail app that will work with hotmail push.
Click to expand...
Click to collapse
why install the 2.2 htc mail app then and use it if it doesnt solve the problem (resending the deleted items and push issues) ??
i restored a froyo build of one of the roms i use and mail htc mail was working flawlessly (imap/pop3 and hotmail activesync).
the problem seems to be in gingerbread.
anyway to get over this? ideas ?
thx.
It seems you don't understand me :
-Installing the Android mail stock app doesn't solve the problem in HTC MAIL. (of course)
But it allows you to use a mail app that does work correctly with hotmail AES. (we don't want imap/pop, do we?). I don't have any push issue with Android stock mail. It works perfectly. My only concern is that there's no html rendering.
Touchdown is able to push mail with Hotmail AES and provide html rendering, but the app is expensive, I personnaly find the interface heavy, and it only supports one AES account at the same time (I have 3).
- I had the same exact issues on Froyo. And this is why I was already using the Android stock mail app.
Well I don't know what ROM/s you were using on Froyo that had constant syncing problems with the stock HTC email app. I've never had any problems on Froyo whilst running Leedroid, ARHD or Coredroid.
The only time I have ever encountered or even heard of this problem was on Gingerbread.
I've just gone back to Leedroid 2.2.3 Froyo & this problem doesn't exist on that ROM.
I don't see any benefit to using Gingerbread on the DHD (without Sense 3), it seems like HTC have gone backwards to be fair...
I was using the native htc Froyo ROM.
Sync was looping on first message when using push in Hotmail (no pb with other accounts, and no pb with pop/imap). As I've seen in XDA, I was far from beeing the only one to have this issue... You can find many threads in this forum.
Anyway, I'm quite happy with google stock mail app, so I no more use the htc's one.
Ah that must be why I've never come across it on Froyo, as I use Gmail & not Hotmail.
Do remember hearing of some people having problems with Hotmail on Froyo but never with Gmail. Think the Gmail problems are limited to Gingerbread.

Email Problem, Quits Working Without Warning

Email has always worked perfect up until the last few days. It will randomly stop syncing and I have to power it off and back on for it to fix the problem. Everything looks normal. It will not send or receive though.
Everything else seems to work except the email. It's already caused me quite a few problems with not getting messages in a timely manner.
Any thoughts.
I have experienced the same problem also... i kept wondering for few days why i am not getting any emails and than one day my battery died so when i rebooted i the phone my inbox got tons of emails from few days back... i wish to know the answer too
What email are you trying to sync? Hotmail?
princessakiki said:
What email are you trying to sync? Hotmail?
Click to expand...
Click to collapse
hotmail and yahoo... both got backed up for few days... any ideas?
I'm experiencing the same for Gmail. Anybody know of a fix?
Sent from my SPH-D710 using Tapatalk
I'm having the same, or a similar, issue with Exchange mail. Randomly it won't bother to sync it on push until I open up the mail app. All my Gmail works fine, just this.
I may have found the problem. I took off my live wallpaper yesterday and put a standard one back on and my email hasnt quit working since.
I had the 3D Hyperspace Live Wallpaper, which I really like and hate to lose. I'm still monitoring it but I lost email pretty frequently until I went back to the standard wallpaper so there's a good chance thats the problem.
I'll update with results.
Some more info on my problem and my phone:
I have four yahoo email accounts and one gmail account. My yahoo accounts would stop syncing and nothing you could do would refresh them. Nothing would make them sync other than turning the phone off and back on.
My phone is rooted with sfhubs root which has worked flawlessly so far. Not sure if that has anything to do with it or not.
Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch
princessakiki said:
Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch
Click to expand...
Click to collapse
My gut feeling is that it stopped syncing because i was " clearing memory" from that inbuilt Samsung task manger... since i stopped using "clear memory" the email seems to sync properly ... maybe i am wrong ... i don't know...
Update:
It's been three days since I took the live wallpaper off. I had no problems for three days...
Until this morning. Email hadnt synced since last night. I had to reboot the phone and the emails came rolling in.
I'm going to put the live wallpaper back on and see how it reacts.

[Q] Did the Yahoo! Mail app break for anyone else?

It auto-updated last night.
I wasn't able to sign-in until I enabled Yahoo in my sync settings. Previously it worked just fine without being synced.
Now it no longer pushes emails to my phone and doesn't display notifications. Even with sync enabled.
The only way to check mail is to enter the app and manually refresh the inbox.
Anyone else having these issues?
I need this email for work, I have already been late responding to a few emails this morning.
I also noticed that it doesn't push the emails to my phone in real time like GMail does. I get the notification after awhile. I am going to try and find the old apk file. Not sure what the issue is.
hey guys i updated mine too and now push notification is not wrking. can you please share it if you found a working one?thanks
Naw. 2.0.3 hasn't restored the notifications for me yet. I'm running JB as well on my SGS3. The only thing I take comfort in is I got rid of the disgusting purple theme Yahoo put into the new mail app version. Took me a week of work, but I got everything changed to blue and/or neutral gray.
It really bothers me without the push nptofication finally found the old version and now its working again

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