Email notifications not working [DESIRE] - Desire Q&A, Help & Troubleshooting

I noticed this morning that my phone is notifying me when I receive an email via the stock email application on my HTC Desire.
I've got sound and LED for SMS/MMS/Gmail etc, but not email. It's downloading them without me prompting it, but just not telling me when I've got one. Desire is running 2.1, anyone know of a fix?
Thanks

Notifications are set to LED and Sound - still no sound or LED. I've even done a factory reset, nothing.

Now It's not even checking for mail on its own.
Sent from my HTC Desire using XDA App

Bump
Sent from my HTC Desire using XDA App

I RICHY I said:
I noticed this morning that my phone is notifying me when I receive an email via the stock email application on my HTC Desire.
I've got sound and LED for SMS/MMS/Gmail etc, but not email. It's downloading them without me prompting it, but just not telling me when I've got one. Desire is running 2.1, anyone know of a fix?
Thanks
Click to expand...
Click to collapse
I'm confused. Does it notify you, or does it NOT notify you? Have you checked & re-checked the settings, both from Settings > Sound and Mail app > Settings?

App settings are set to 'email notifications on and sound notifications on' and led in sound settings is on too. It doesn't make a noise or flash the led when I receive a email.
Sent from my HTC Desire using XDA App

Go to Mail (or Gmail) > Menu > Settings, then check all the settings (incl Select ringtone, as it might be set to Silent).

Gmail notifications are working, I'm talking about the 'mail' app. There is no ringtone setting in there + notifications are all set to on.
It was working fine the other day, no settings were changed and then it just stopped.
Sent from my HTC Desire using XDA App

So I contacted HTC on Friday night regarding my 'problem' and I've received two emails from them saying:
"It could be a driver issue... hard reset the phone or send it back to us.."
and another one saying
"It could be a software issue... hard reset the phone or send it back to us.."
I'm not sending my phone anywhere, I don't think I could go the day without my phone. Surely someone knows of a fix which doesn't require me flashing my phone?

Strangely enough it's started notifying me when I get a email now. I changed no settings or anything. My phone clearly went on strike for the weekend.

I have the exact same issue.
I contacted HTC who said it could be a task killer ending the email application but i tried that and still my emails will not receive unless i manually send and recieve them.
it seems odd that every now and then it works perfectly then just stops without me doing anything.
Very annoying, if you find a cure please let me know

Mine's back to normal now. I did absolutely nothing either. No task killer installed.

Is there any more news on this? My emails have stopped and so has my gf using HTC Magic.
Any other news from HTC?
Sent from my HTC Desire using XDA App

I contacted HTC and they said it could be a driver issue or a software issue, and if a factory reset didn't resolve it the device should be sent to them for repair.
I had a friend who had this problem at the same time as mine, and his randomly started working again at the same time as mine.

Im sure when I was messing around with my app that it is set to notify me monday to friday 9-5 and not to notify me after that or at the weekend, Can't confirm this as, well my phone is with HTC

Mine is set to send and recieve between 10am and 10pm 7 days.
I still have to manually recieve them and still cannot send any emails.
I am waiting for a response from HTC

My response from HTC
The only email account that gets automatically synced is your primary Google account. Hotmail relies on POP3 technology and as such is what is known as 'push email' i.e. you have to physically tap on the email app for it to check the server. Hope this makes it clearer.

Mine never worked, but I don't care as I use the gmail notifier widget.

Jasand said:
My response from HTC
The only email account that gets automatically synced is your primary Google account. Hotmail relies on POP3 technology and as such is what is known as 'push email' i.e. you have to physically tap on the email app for it to check the server. Hope this makes it clearer.
Click to expand...
Click to collapse
Just to let you know, my hotmail is setup with the default client an it works no bother so much so, it woke me up everytime it went off past night
Sent from my HTC Desire using XDA App

Related

How choose several mails in Gmail?

In Gmail - how can I choose several emails in one go, to either delete them all or mark them all as read? Its bit frustrating to go throught the mails one by one... Any one knows how to do it?
You press on the tick on the left hand side of the message.
You press the MENU button while in GMail, and you get the option to delete a bunch in one go. I had this problem when I first used the Desire lol.
ok...
Thanks works great when I need to delete!
I still need to do it for those I want to 'mark as read'... there is no tick on the left!
Thanks
jannen said:
Thanks works great when I need to delete!
I still need to do it for those I want to 'mark as read'... there is no tick on the left!
Thanks
Click to expand...
Click to collapse
Either you are missing the obvious or you have some sort of messed up version of Gmail there's always been a tick on the left to select Emails, right from Android 1.0
http://cdn.mashable.com/wp-content/uploads/2009/05/gmail.jpg
I was using a different widget that has all mails alwaus open on the scene. Switched it now to the other u referred to.. works ok. Thanks
Slightly off topic, but related to this one.
Does anyone know how to multiple select email that has sync'd from Exchange? The standard mail app doesn't seem to offer this, or I'm going blind
Thanks
Dae
I actually decided to go back to the HTC mail widget as it gives notification for incoming Google mail... but its bit irritating as you cant choose several emails as in the above mentioned GMAIL app. Hope someone could figure it out!!
This is similar I use at moment:
http://cache.gawker.com/assets/images/gizmodo/2009/07/mailandmessaging_01.jpg
jannen said:
I actually decided to go back to the HTC mail widget as it gives notification for incoming Google mail... but its bit irritating as you cant choose several emails as in the above mentioned GMAIL app. Hope someone could figure it out!!
Click to expand...
Click to collapse
The Gmail app also gives notifications.
Sorry I thought the GMAIL app theres no setup for automatic downloads?
Im newbie... explains everything.
jannen said:
Sorry I thought the GMAIL app theres no setup for automatic downloads?
Im newbie... explains everything.
Click to expand...
Click to collapse
There's no setup for it because it's push... probably much better for the battery than checking every x amount of minutes. You just get an email pushed to the phone when you get a new one.
That sounds cool... but how can I disable that for night time? When I got the phone there was a setup somewhere (lost it now!) where you can choose peak and non peak time updates - wonder if that can be used for Gmail?
Thanks
just turn the internet off at night time.
add the widget to the home screen and switch it to off when you go to bed.
from the home screen, menu>add to home>widget>settings>mobile data
So there's no way to select multiple/all emails for delete/'mark as read' using the HTC mail app?
I'd like to know this aswell, I havnt found a way either
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
no, i don't think the HTC Mail application does not give you an option to select many emails at once.
its silly really lol specially in the morning when I have around 12 rubbish emails from overnight
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
daesimps said:
Slightly off topic, but related to this one.
Does anyone know how to multiple select email that has sync'd from Exchange? The standard mail app doesn't seem to offer this, or I'm going blind
Thanks
Dae
Click to expand...
Click to collapse
You can select multiple emails for deletion in the exchange mail app. Just select menu>delete and you then get selection boxes next to all your messages

[Q] Looking for better email app than stock

I had a bit of a debacle with the DI18 Gmail app yesterday. I received a really important email and replied to it promptly through the Gmail app, hit send and then took a nap. Two hours later, I wake up and see that my reply was STILL SENDING.
Even worse, I checked my Gmail on a computer and it said the email I replied to WASN'T EVEN READ.
So I flashed the ACS-modified DK28 and it seems to be working better, but now it seems the most important calls I make are MUTED on the other end, and they still connect.
So I'm left with a dilemma: is there a good working email app (Gmail or non-Gmail) out there that just WORKS??? (I've tried K-9 Mail but I didn't really like it) Or should I stay with the working DK28 version and have randomly muted calls?
ylwsub68 said:
I had a bit of a debacle with the DI18 Gmail app yesterday. I received a really important email and replied to it promptly through the Gmail app, hit send and then took a nap. Two hours later, I wake up and see that my reply was STILL SENDING.
Even worse, I checked my Gmail on a computer and it said the email I replied to WASN'T EVEN READ.
So I flashed the ACS-modified DK28 and it seems to be working better, but now it seems the most important calls I make are MUTED on the other end, and they still connect.
So I'm left with a dilemma: is there a good working email app (Gmail or non-Gmail) out there that just WORKS??? (I've tried K-9 Mail but I didn't really like it) Or should I stay with the working DK28 version and have randomly muted calls?
Click to expand...
Click to collapse
Honestly there are not many alternatives. You already tried K9. I am not having any issues with calls or gmail. Not sure what is going wrong on your end. Did you wipe everything before flashing?
smoothone said:
Honestly there are not many alternatives. You already tried K9. I am not having any issues with calls or gmail. Not sure what is going wrong on your end. Did you wipe everything before flashing?
Click to expand...
Click to collapse
Yes, I did a complete wipe.
I remember I always had a problem with sync in stock DI18 for some reason, like when I first got the phone. (Actually, on stock DI18, there wasn't even an option to sync my Google Calendar on an account that had one.) That's why I started working with roms and rooting and etc.
Are you using exchange?
Sent from my SPH-D700 using XDA App
smoothone said:
Are you using exchange?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
No, I'm just using Google accounts. Sometimes they work, sometimes not.
MailDroid is a good option.
I was having the same issue. Make sure auto-sync is checked in Setting->Accounts and Sync. If that doesn't in the Gmail app you can go to your outbox and manually force the email to be sent.
I like the galaxy tab one
Sent from my SPH-D700 using XDA App
ryno502 said:
MailDroid is a good option.
Click to expand...
Click to collapse
Yes, Maildroid is good but it has an ads.
SEVEN is a push type email app that I've been using since my 755p days, back when it was packaged with my Treo, it was called Sprint Email...but it was created by SEVEN. It's not downloadable from the Market, you have to goto SEVEN's website, click on their beta program and then jump through random hoops until you can download it. I had it on my Moment and now me Epic and I love it. I run 6 different email accounts, from Yahoo, Hotmail, Gmail, and AOHell and they all work perfectly, show images (from Harbor Freight ads for example) and even shows unique icons on the taskbar for each email account. Just make sure to set it up correctly, otherwise it'll do things like not check email during certain hours or on the weekends (a feature I'd never use) or below certain battery percentages. No ads and a great app, and it even comes w/ a beta IM app.

Email Problem, Quits Working Without Warning

Email has always worked perfect up until the last few days. It will randomly stop syncing and I have to power it off and back on for it to fix the problem. Everything looks normal. It will not send or receive though.
Everything else seems to work except the email. It's already caused me quite a few problems with not getting messages in a timely manner.
Any thoughts.
I have experienced the same problem also... i kept wondering for few days why i am not getting any emails and than one day my battery died so when i rebooted i the phone my inbox got tons of emails from few days back... i wish to know the answer too
What email are you trying to sync? Hotmail?
princessakiki said:
What email are you trying to sync? Hotmail?
Click to expand...
Click to collapse
hotmail and yahoo... both got backed up for few days... any ideas?
I'm experiencing the same for Gmail. Anybody know of a fix?
Sent from my SPH-D710 using Tapatalk
I'm having the same, or a similar, issue with Exchange mail. Randomly it won't bother to sync it on push until I open up the mail app. All my Gmail works fine, just this.
I may have found the problem. I took off my live wallpaper yesterday and put a standard one back on and my email hasnt quit working since.
I had the 3D Hyperspace Live Wallpaper, which I really like and hate to lose. I'm still monitoring it but I lost email pretty frequently until I went back to the standard wallpaper so there's a good chance thats the problem.
I'll update with results.
Some more info on my problem and my phone:
I have four yahoo email accounts and one gmail account. My yahoo accounts would stop syncing and nothing you could do would refresh them. Nothing would make them sync other than turning the phone off and back on.
My phone is rooted with sfhubs root which has worked flawlessly so far. Not sure if that has anything to do with it or not.
Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch
princessakiki said:
Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch
Click to expand...
Click to collapse
My gut feeling is that it stopped syncing because i was " clearing memory" from that inbuilt Samsung task manger... since i stopped using "clear memory" the email seems to sync properly ... maybe i am wrong ... i don't know...
Update:
It's been three days since I took the live wallpaper off. I had no problems for three days...
Until this morning. Email hadnt synced since last night. I had to reboot the phone and the emails came rolling in.
I'm going to put the live wallpaper back on and see how it reacts.

Galaxy Nexus, notifications and email check frequency

I noticed that the Nexus misses LED notifications and won't go out to check for email unless I wake the phone and open the email app. Pretty annoying. Does it have anything to do with the sleep setting on the phone ?
For example: I work in an environment where I can't always pick up my phone, that's why I prefer the LED notifications. Someone called through the land line and asked if I recieved an important email, they also texted. I wake the phone and there was a text with no LED notification and no email. So I opened the email app and then 10 came through.It is set for 15 minute intervals and SYNCH on all accounts. WTF ?
Later I wake the phone, to find 2 voicemails and no LED notification. It is also set to vibrateand ring on calls and sometimes I believe it doesn't even ring, or vibrate.
Anyone else having this issue ?
I can't say I've had this problem but I'm pretty sure the notification led does not light up indefinitely. You would need a third party app like light flow.
Sent from my Galaxy Nexus using XDA App
randypurcz said:
I noticed that the Nexus misses LED notifications and won't go out to check for email unless I wake the phone and open the email app. Pretty annoying. Does it have anything to do with the sleep setting on the phone ?
For example: I work in an environment where I can't always pick up my phone, that's why I prefer the LED notifications. Someone called through the land line and asked if I recieved an important email, they also texted. I wake the phone and there was a text with no LED notification and no email. So I opened the email app and then 10 came through.It is set for 15 minute intervals and SYNCH on all accounts. WTF ?
Later I wake the phone, to find 2 voicemails and no LED notification. It is also set to vibrateand ring on calls and sometimes I believe it doesn't even ring, or vibrate.
Anyone else having this issue ?
Click to expand...
Click to collapse
I am having the exact same issue and it is really starting to annoy me (especially since I spent $900CDN to get this device). Anybody have any suggestions on a fix? I have to enter the email application in order to receive new emails. I have it set to check for emails every 10 minutes, it just doesn't.
There is another options for mail - you can setup different notification options for each label (folder) - by default you have there only for inbox. For gmail - there are also options for other labels too (and by default - there are no notifications specified).
yuraka said:
There is another options for mail - you can setup different notification options for each label (folder) - by default you have there only for inbox. For gmail - there are also options for other labels too (and by default - there are no notifications specified).
Click to expand...
Click to collapse
I wonder why it worked for a few days and then quit.
Sync is fine here. And so is indicator. Used lightdlow for a bit but the repeated superuser requests made me uninstall
Sent from my Galaxy Nexus using Tapatalk
randypurcz said:
I wonder why it worked for a few days and then quit.
Click to expand...
Click to collapse
It might be because of your mails belongs to Inbox and Priority box or other labels and you might have notifications and synchronization only for some of them. Not really sure.
djcr33p said:
Sync is fine here. And so is indicator. Used lightdlow for a bit but the repeated superuser requests made me uninstall
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Do you have to have the sync feature enabled for it to work. I want to be able to delete emails from my handset only so sync is not important to me. I just can't seem to get my device to "grab" the emails unless I physically open the email app.
JeremyShanfield said:
Do you have to have the sync feature enabled for it to work. I want to be able to delete emails from my handset only so sync is not important to me. I just can't seem to get my device to "grab" the emails unless I physically open the email app.
Click to expand...
Click to collapse
The phone will not poll for emails at your set interval (ten minutes) if sync is not on. The reason you get emails when you open the email app is because it auto-syncs when you open the email app.
joshnichols189 said:
The phone will not poll for emails at your set interval (ten minutes) if sync is not on. The reason you get emails when you open the email app is because it auto-syncs when you open the email app.
Click to expand...
Click to collapse
Synch is and has been on.
randypurcz said:
I wonder why it worked for a few days and then quit.
Click to expand...
Click to collapse
Actually, mine worked at the beginning too, but for the last 2 days, nada. Just turned the "sync" feature on but it doesn't seem to have cured the problem.
I've found that my "sync" keeps turning itself off, somewhat randomly. Which would cause the problems mentioned in this thread. So just because you set it on doesn't mean it stays on.
I have a thread on it in the Q&A thread. A poorly visited thread =(
http://forum.xda-developers.com/showthread.php?t=1378985
This does annoy, greatly.
EDIT:
Oops, realized this would affect google account related stuff (gmail, voice) but probably not email related notifications, since they are not 'syncing' an account, but just polling a server.
on that note, go to your Gmail account under accounts and make sure mail is set to sync
Sent from my Galaxy Nexus using xda premium
Ahh... found out my problem. User error.
On the power widget, I thought the rotating arrows was for auto-rotate.
They are not.
Apparently that's the universal sign for SYNC.
Or auto-rotate.
waylo said:
Ahh... found out my problem. User error.
On the power widget, I thought the rotating arrows was for auto-rotate.
They are not.
Apparently that's the universal sign for SYNC.
Or auto-rotate.
Click to expand...
Click to collapse
Precisely. That threw me for a loop several times when my brother has come to me asking why Gmail wouldn't sync. The problem is you can (intentionally or unintentionally) hit the "sync" button on the power widget, then delete the widget, and have noooo idea why you're not getting your mail .
Glad you figured it out.

Mail Syncing issue

Posting this in general, as I'm not asking a question. I'm stating my findings. Though, feel free to chime in with your experiences.
I'm quite frustrated with mail on my One X. It drives me so insane, I want to go back to my Gnex or iPhone because mail works flawlessly on those. I have read others claiming they don't have this issue, but that's bull. I have had the AT&T version and now the International version and this problem is very real.
I have two accounts set up as Exchange accounts: One is my work e-mail, the other is Gmail. I also have Gmail set up through the native app.
Mail will work fine for a while, then just stops coming in. Today, it was my work e-mail account. I went into Accounts and Sync and there was a "!" on Calendar. It seems like when it can't sync one component of the account, nothing else comes in. I could be wrong. Most certainly, mail stops coming into the Mail app from time-to-time. It's like it just goes to sleep.
It will then inexplicably start working for a while, then stop again. It drives me batty. The moral of the story is, I can't rely on my phone for e-mail at this point, which is kind of a fundamental function of a smartphone. It's even more frustrating when I see the mail come in on every other device and my One X just doesn't get it. If I open Mail, it comes in and sometimes it will work normally for a while after that, but then it stops again.
Really hoping HTC fixes this soon, because it's a serious issue. The only thing I haven't tried is using a 3rd party client, but I don't want to do that because then the mail conversations won't be threaded in my contact history. And honestly, I shouldn't have to.
Also, disclaimer, I am NOT set to Smart Sync on any of my accounts. They are all push.
I can confirm that I am having the same experience and its really pi##ing me off!
Occasionally I get a message stuck in the Outbox as well and then it just keeps on resending the mail. 27 times once!
It also really sucks the battery when it plays up like this.
Always seems to happen after low or no connectivity.
Sent from my HTC One X using xda premium
It happens to me with WiFi here at home. It's not just Mail but also other apps that need to sync like Weather. It's not because of the apps but because even though it shows my WiFi is connected, it is actually disconnected.
I went to another house with WiFi the other day. Perhaps they have different settings... Either way it never happened there. NEVER. I received e-mails right away on my Mail Exchange... Right away. My Weather never missed the update schedule.
Btw, have you enabled the security thing with Mail For Exchange? Something to do with the server. I have only enabled it yesterday.
Sent from my HTC One X using Tapatalk 2
Is it because of sync setting?
I have 2 work email account, one set as push and another set to auto sync every 4 hours, both works fine no matter i'm on 3G or wifi. Besides, my Gmail using the native gmail app also works fine. The moment i saw a notification on my desktop then immediately the phone will notify me.
This is a very real issue for me, i was just about to make a thread on it myself. I have 2 email accounts, a hotmail and a gmail, neither refuse to sync. I Cant see new or old messages, sent, deleted etc on either account. It did work at one point but then it stopped again for no apparent reason.
100% battery
doesnt work on network or wifi
everything else syncs fine, inc dropbox and weather.
using default mail client.
set to sync when i open app.
Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2
There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.
ladyhaly said:
Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Well if thats the issue then its poorly designed. I'm seriously considering exchanging for the S3.
Regardless of when it is set to sync, it should sync when i want it to. So if i have manual sync, then when i refresh it i should be able to see new email, correct?
j4n87 said:
There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.
Click to expand...
Click to collapse
Yeah, that's what it seemed like to me: That HTC was defaulting to smartsync, even when it was set to Push, because it'll start working fine for a while, then stop again. This is really my only issue with the phone currently and it's also one of the most critical. It needs to be addressed sooner, rather than later.
This has been happening to me too. It is not new though. It happened on my HTC Sensation. E-mail would gets stuck in the outbox and tells me it has failed when in fact it is sending it over and over and people end up with multiple e-mails from me. It is extremely frustrating. I also get the exclamation mark when trying a manual sync. It ONLY happens over WiFi and it is not all the time. It happens on different WiFi connections, not just mine and it can sometimes be fine for days. The annoying thing is, I do not know I am unable to receive e-mail until I try sending one and it fails. As soon as it fails I know the problem is back and I have to switch WiFi off.
Glad I am not the only one with this issue. I may end up trying a third party mail app if it isn't fixed.
Yes, this is very annoying.
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...
drpayout said:
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...
Click to expand...
Click to collapse
This doesn't work for me. I wish it was that easy.

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