[Q] Contacts and Caller ID de-synced - Droid Incredible Q&A, Help & Troubleshooting

This is a strange occurrence that I cannot get my head wrapped around.
I have about 1750-ish contacts almost all fields have been populated (first/last name, phone number(s), email, etc). When I get calls they all say "unknown" even though those numbers (like my wife's and co-workers) are in the contacts and the corresponding phone numbers are correct.
I have pulled the battery and manually synced over Exchange, but to no avail.
Google and XDA searches have had no luck...
I posted on HTC's and Verizon's forums with no luck either. All their solutions say to wipe the phone completely and start over, but to me that is a last resort or a "format c:" scenario.
Android 2.2 (stock ROM)
Droid Incredible

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Android + Audi 3G MMI Contact Sync

Not sure how many of us here drive an Audi, but figured I'd give this forum a shot. I posted this question in the car forums, but apparently no one uses Android over there, let alone an Evo. I'm not quite sure if this is a phone specific problem or an Android problem.
So Audi's 3G Multimedia Interface (MMI), uses bluetooth to connect/sync my phone contacts from my phone and displays them on my car's Nav screen. From there I can select names, make calls, etc.
The problem is, I believe that the car is pulling "All Contacts" instead of just "My contacts" from Google. This makes it extremely cumbersome as I have an extra 100 contacts to sift through while I'm driving.
However, my phone itself is setup correctly, as I selected "Only contacts with phone numbers".
I realize Audi's management of phone sync may be different from other car makers, but it may also be the similar. Any ideas?
I'm not sure that there's anything you can do. Mine syncs the entire phonebook also (Audi A4). Sorry to break the bad news.
Yea, that's a bit disheartening. Thanks for the reply though, good to know. Who could we contact to try and get this changed? HTC? Google?
nvius said:
Yea, that's a bit disheartening. Thanks for the reply though, good to know. Who could we contact to try and get this changed? HTC? Google?
Click to expand...
Click to collapse
I am working on the same issue - temp solution - download just the contacts you want into a vcard format, then put them on an SD card and sync. It is much cleaner, but only allows 100 contacts. It worked better for me with addresses also for the nav.
I work for a competing automaker as a dealership technician. We run into this problem and many others with our wireless to vehicle integration system. The best workaround for your particular problem would be to swap your contact lists. Backup all of your contacts to Google. Then delete all of the contacts you don't want sent to the car. Then redownload your phone book to the car. Next, restore your contact list from Google. And finally, reupload only the contacts you want Google to store to the Google cloud.
I know its a lot of steps, but it should provide you with the solution you require. One other thing to keep in mind, if you have an automated phonebook download option in your vehicles interface, it should be deactivated. If it isn't, there's the distinct possibility that the next automatic update will pull all the contacts you just eliminated.
Same issue, using SD instead
I don't know if you found a solution. I am facing the exact same issue on Audi MMI with Samsung Galaxy Note 2. I have been searching up and down and found no clean solution. I am using the SD import workaround. I re-paired my phone and denied the phonebook access so MMI can't download from my phone.
nvius said:
Not sure how many of us here drive an Audi, but figured I'd give this forum a shot. I posted this question in the car forums, but apparently no one uses Android over there, let alone an Evo. I'm not quite sure if this is a phone specific problem or an Android problem.
So Audi's 3G Multimedia Interface (MMI), uses bluetooth to connect/sync my phone contacts from my phone and displays them on my car's Nav screen. From there I can select names, make calls, etc.
The problem is, I believe that the car is pulling "All Contacts" instead of just "My contacts" from Google. This makes it extremely cumbersome as I have an extra 100 contacts to sift through while I'm driving.
However, my phone itself is setup correctly, as I selected "Only contacts with phone numbers".
I realize Audi's management of phone sync may be different from other car makers, but it may also be the similar. Any ideas?
Click to expand...
Click to collapse
I've got a 2012 S4 and just bought the Galaxy S4 (my first android phone, switched from iphone5) and i had the exact same problem. i spent the first two days of ownership of the GS4 googling my heart out trying to figure out WTF.
I have found a permanent solution that works for me but, may not work for you all. reason i say that is, if you rely on google or other accounts to manage your contacts, this will not work for you. the problem is gmail/google, by default any and all emails you send/receive are stored as "contacts" in google. regardless of what settings you have on your phone, when you sync your contacts with audi MMI, it pulls all contacts from both phone and google (possibly other email accounts you have syncing to your phone).
what i did was...
1) go into my google accounts (i have two) and went into the settings and told google that i would "manually add" contacts.
2) i then deleted all contacts from all my google accounts.
3) then i turned contact sync "on" on the phone and synced the phone with google.
4) turned contact sync back off.
the following is within the audi MMI... (the audi MMI does NOT store the contacts synced with your phone, it refreshes the contact list every time it connects to the phone, this is why you cannot access the list immediately after ignition is on).
1) unpaired the phone from MMI.
2) deleted all profiles within the NAME/DIRECTORY menu in MMI (if you get to a point where it asks you for your ID PIN (something along those lines), you will need to enter the last 7 digits of your VIN number.
3) i then repaired the phone, and when the prompt on the phone popped up asking for permission to access contacts, clicked yes and selected to not be prompted again.
after it redownloaded the directory from the phone, only contacts i add to the phone showed up.
WARNING, by deleting the profiles, you will also delete any manually added addresses/locations stored from the MMI as well, i personally can live with this.
Android BT Fix for Audi
Hey there...
New to this forum. Here is a fix for the Phonebook sync for Audi MMI / Android phones. It's an app called Bluetooth Phonebook from the Play store. Download it to your phone and voila...it works.
Hope this helps.
lazernet said:
Hey there...
New to this forum. Here is a fix for the Phonebook sync for Audi MMI / Android phones. It's an app called Bluetooth Phonebook from the Play store. Download it to your phone and voila...it works.
Hope this helps.
Click to expand...
Click to collapse
Quick question, do you gate The contact picture to show on The mmi with tour galaxy?

[Q] Problems with contacts "linked" and messed up numbers

Hi all,
for a while back I had a problem with my Desire where it suddenly started asking for my PIN code continuously, loosing connections and all. I did a full reset on the phone then synced it with my PC again (Outlook 2007).
After this I don't know what's happened but all phone numbers that used to be in international format, i.e. +31631231231 turned into numbers like 31631231231, i.e. without the +, and in a number of cases spaces were added, making it look like 31 631231231. Some of these seem to work as they are, but many are giving me error when I try to call the contact or send an sms or so.
In addition I noticed that many of my contacts somehow are doubles, linked to eachother
No idea how this happened or why, anybody who does? And, more importantly, anybody who knows how to solve it?
Cheers
//Joris
Did I run into a unique problem (again) ?
i would do from scratch, write all contacts down and delete all contacts on phone, and retype them as google contacts.
with over 250 contacts...
What's the advantage with Google contacts over SIM/Phone contacts?
One part of the problem might be that the phone during it's previous installation at some point imported info from Facebook as well I think - sucks.
i feel the pain
advantage is: better sync **** etc.....
http://www.google.com/support/forum/p/gmail/thread?tid=30a6a99f562bbb28&hl=en

Contact crash?

Hello all,
Suddenly I'm having this problem where one of my contacts will start dialing, then quickly beep, and then crash back out to the Home Screen. No matter how I call, via the shortcut or dialing the number digit by digit, it crashes. Every other number works. When I dial the number via Google Voice it's fine. Texting that contact is fine. But calling is impossible. Anyone ever hear about this? Any ideas on what to do? I kinda need this contact.. it's my wife!
Thanks!
Wait, so even if you delete the contact and dial the number directly, it crashes? I suspect it is a contact that had something in it. For example, on the stock ROM, the way the stock contacts apps saves Pauses and Waits is different than some of the custom ROMs contact/dialer apps. So when I went to a new ROM, some of those contacts had data simply not supported by the ROM. I bet if you open the contact in Google from a PC, there is some sort of item stored in the contact that is throwing the dialer app out of whack.
tinpanalley said:
Hello all,
Suddenly I'm having this problem where one of my contacts will start dialing, then quickly beep, and then crash back out to the Home Screen. No matter how I call, via the shortcut or dialing the number digit by digit, it crashes. Every other number works. When I dial the number via Google Voice it's fine. Texting that contact is fine. But calling is impossible. Anyone ever hear about this? Any ideas on what to do? I kinda need this contact.. it's my wife!
Thanks!
Click to expand...
Click to collapse
I think we all know what really happened here...
You forgot to call your wife, so you told her that it was because your phone won't let you. She wouldn't believe you so to convince her, you started this thread.
jk man. Seriously, its probably what fermunky said. Are you rooted, and if so, on a custom rom?
Sent from my T-Mobile myTouch 3G Slide using XDA App
Hey guys,
Yeah, I'm rooted on Cyanogen's ROM. My wife is as well, she's had no such issues and I didn't do anything that could have prompted this. I deleted the contact, texts, emails so there was no trace of it and I still can't dial her number at all. This is ridiculous. Will I have to re-root??? I'm not synced to Google so I can't do that PC edit.
Thoughts???
Sent from my T-Mobile myTouch 3G Slide using XDA App
Hey again... just tried exporting and re-importing my contacts and it still refuses to let me dial the one contact. I'm afraid I'm facing a hard reset because I can't go to work tomorrow without fixing this.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Normally I would ask for the number to try and test it, but I am sure giving the number is out of the question... Have you tried swapping SIM cards, and then use her phone, with your SIM, and tried dialing the number again? If it follows your SIM card then I could only think of two things:
1: The SIM card has the contact on it, and is buggin the phone out
2: By some WEIRD fluke, your provider is somehow screwing up the handling on this one particular call.
I'm also getting this weird, blank, nameless System Group when I choose which contacts to display in Display Options. Never seen that before. Every time I make a new app it automatically decides to make it a Google contact. WHY?? I don't use Google for contacts. I don't get the option not to do that. And the contact goes to this blank group. I also see "System Group: My Contacts" and "All Other contacts" in addition to this blank one.
I don't even know how to see the SIM card contacts. But I don't use the SIM card as a rule. Not saying it couldn't have ended up copied or backed up there, just saying I don't use it for the obvious fields limitations.
So, since I'm on CM6, can I use Titanium to back everything up, then hard reset or is that not doable on a custom ROM?
You said this phone is not tied to a Google account?
It's tied to a Google account for Maps, etc but I don't have the contacts synced up. so I can't go to the PC as suggested and clean out the contact.
Well, as a troubleshooting measure, why not sync it to a PC and then view that contact in GMail to see if something is there.
However, you said you've completed deleted the contact, and direct-dialed the number with the same result? If so, do what I said and swap your SIM card into the other phone and dial the number again please.
Yes, that's right. However, if there were remnants on the SIM card, I wouldn't know. I certainly didn't put them there.
Soon as I meet my wife in about an hour I will do that test to see what happens and I'll reply back.
But meantime, any thoughts on my hard reset questions? I'm just thinking that if I use Titanium to back up the phone, and export the contacts, maybe I should just start from scratch? Any idea on the blank group I mentioned?
It may be doing that since you're not syncing contacts, not really sure.
As for swapping the SIM card, I am not suggesting it is a contact on the SIM card, just want to eliminate it as being a provider issue.
Do you notice if this only happens when calling the number from the same geographical location? Like, will it do it when you're at home versus when you're at work, grocery store, etc?
As for the backing up, cant help ya there. Never used titanium.
Happens everywhere. Not geo-specific.
Any other ideas for backing up and hard resetting? I'm actually more concerned about whether hard resetting on CM6 is a problem or complicated or anything.
Ok, I swapped cards with my wife...
- Called her number with HER phone using MY Sim, call went through fine.
- Called her number with MY phone using HER Sim, got to voicemail no problem.
Put MY Sim back in MY phone, beep and crash again.
Grrrrrrr......
Sent from my T-Mobile myTouch 3G Slide using XDA App
Just hard reset my phone. Did nothing. Still can't dial the number.
Dang... how did you do the reset? I usually suggest doing the wipe from recovery.
If that still doesn't work, I'd try maybe un-rooting, make sure it works on stock rom, and if it works, then try rooting again and try again. That is pretty bizarre though.
I just did the standard power off, reboot holding down volume down, then "clear storage". Also, since doing this and then restoring everything with Titanium, I've noticed I'm not getting email updates even though it's on.
Oh man.... I've never had to even think about unrooting and rerooting. No idea where to start. Any tips on how to do that or a good guide I can follow?
This is so annoying.
Try wiping from recovery. The Clear Storage option you're using is in hboot, I believe.
Trying to wipe from recovery now. I'll see what happens. Before and after restoring from Titanium.
No dice... still happening. I'm officially stumped. I called T-Mo. They were shocked. They're sending me a warranty replacement.
Now, though, I've gotta unroot. Never done that before.

Disappearing Contacts?

Has anyone have this happen? I have my contacts linked on my phone through my Google e-mail. Got my phone on December 18th area and haven't had any issues with it until yesterday and half of my contacts disappeared. I was texting my wife and her name was showing on the incoming text and there was a time where she sent two-three text messages before I could check them and I was looking at the text in quick reply as I scrolled through them I noticed the first text had her name and the two after had her cell number. I thought that was weird but didn't think much of it, then later that day I had a unknown number call me so I answered it and it was a friend I had in my contact list but rarely talk to. That made me suspicious enough to check my contact list and sure enough, like 90% of my contacts are gone. A few survived but I've messed with settings and re-synced my contacts but still no avail. Anyone else had this happen? Thanks
Hey I had the same thing happen. I literally just looked at my phone minutes ago and saw this... I now have 4 contacts left.
I'm not sure what has caused it, anyone else?
Yea I just tried removing the account and re-adding it and that made no difference at all. I also tried adding another account with a few contacts in it and it only brought in one contact from the account.
I done a quick search on Google and it seems to be a pretty common thing that "just happens so get used to it". I don't think we are getting our contacts back.
Fixed mine!
Go to your Google Contacts on the computer(I searched Google Contacts on Google Search and it brought it up) and you should see a restore feature on the main thing with your current contacts. I restored mine using the "last week" feature and it brought them up and they are back on my phone after I re-synced. Hope this helps you.
Awesome! That worked!
Ive seen this before too. Haven't found a perm fix yet.

whatsapp + telegram (CM11 - 4.4 Incompatibility?)

Hi, i have whatsapp and no problems, but when i installed telegram, i checked the contact list and telegram removed around 20 contacts of my phonebook! why¿?¿?¿?
Not just that, but i also checked back whatsapp and now all the contacts appear as phone numbers, like if they where not in my phonebook, but they are!
i talked with some poeple and they tell me they have no problem in they phones having both programs, maybe its something related to the rom i am using? anyone having same problems? i am using quark rom of 4.4
i am having my contacts JUST in the phone, not in the google account or SIM
thanks
Hi, I'm using CM11 on my Defy+. I always use Telegram and recently (about a month) installed WhatsApp. I got no problems doing this. All the contacts are still. All applications are working normally.
I'm also using gapps and Google contacts sync.
Make backups to prevent erros that led to caos such as lose contacts.
I think it's easier to make backups from the cloud (to a csv file) than use android special software (such as Titanium backup) to backup/restore from the phone specially if you have other devices with contact sync.
Hope you figure out how to fix it in your case and also got all the contacts back.
Hi! I have both installed and the only problem is if you move to the sd card Telegram because Telegram contacts will not be synchronized.
Similar problem, but so much more confusing!
I have whatsapp. One of my whatsapp contacts sent me a telegram invite. In telegram, the contact name doesn't show up, just the phone number. We chat for a millisecond but then switch back to whatsapp. We stick to whatsapp for months. I recently remembered that I had telegram and logged back in. THe contact was still a phone number. "Weird," I think. So I manually add that number to my whatsapp contact's info. Now I realize, the number is off by one digit. Maybe one is personal and one is business. The addition to my phone book generates a second whatsapp contact. Still following?
So, two whatsapp accounts. Whatever. Ok, could still be one business and one personal. But the secondary number has weird motivational quotes for the profile pic. And the profile pic changes multiple times (my friend has the same landscape type profile pic and leaves it up for months at a time). And the secondary acct seems...feminine. Weird, I'm thinking. And suddenly there is a selfie that is decidedly a woman. But it disappears within a couple of minutes. The activity on both accounts is sporadic and weird. This is a guy I've been friends with for a long time, and I am fairly familiar with his online activity, so I'm kinda scratching my head at this point. And also a little concerned bcs I haven't really heard from him. And now I'm confused too, bcs both numbers have his name attached to them (bcs I added the second one to my address book) and I had recently cleared all my chats...so now I'm not even sure which acct is his primary acct...bcs at some point BOTH profile pics had changed.
Had to dig up his original contact info from somewhere else to straighten it all out. Deleted the secondary number (since he never gave me that one, no point keeping it.). Now when I go back on Telegram, it's back to just a phone number, but it's the same old number he's always had. WTF is going on?? And his time stamp on telegram is still from a couple of weeks ago, so it's not like he's on there changing things up.
I should probably just ask, but at this point I feel like I've playing detective and have way oversleuthed it. So although I'm still curious (and would love some insight), I'm just leaving it alone.

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