None of the bottom hard keys working - HTC repair turnarround time? - Desire General

Well had my desire in my saddle bag on by bike on Thurs and it rained pretty hard. Though it would be reasonable well protected in there but when I finished and went to end the track I had been recording it started miss behaving with differrnt screens flashing on and off.
So clearly some water has got in there...but hardly much and now all the bottom keys have stopped working making the phone impossible to use.
So I guess I send back to HTC for repair, I guess there going to know its water ingress related so no warrantly cover. Any ideas at all on repair costs and turn arround time on repair?
btw tried a full factory reset but no joy.
Cheers,
Mark.

About 10 days (UK).

Cheers...anyone got any ideas on charge rates? The screen and everything touch is fine...its just all the hard keys (including vol) but not power.
It hardly got that wet...It wasnt like I dropped it in a bucket of water. Bit annoyed how susceptible it was to a few drops.
I can only presume all those keys are linked in someway to a something that has failed.

Related

optical trackpad replacement

Hi, my Desire has been extremely unlucky
It started suddenly with some mad behaviour of the volume keys and after a while it stared hanging at bootscreen.
Sent it to repair under warranty and after a month i got it back, they told me it couldn't be repaired under warranty because of some liquid infiltration. It was declared impossible to repair, even at my cost.
I was sure it didn't fall into water, so i opened it and actually found out that a small drop of water must have entered near the optical trackpad. Shame on HTC for not putting some plastic protection there. Really a bad design! A couple of pins of the very small connector looked oxidized. I found out that that faulty connection gives some weird behaviour, including impossiblity to detect the sdcard. After a good cleaning of the connector it started working ok, it's been working perfectly for over a month.
Unfortunately 2 days ago i dropped the phone and since then I can't access my sdcard anymore. I dismantled the phone again and tried about everything but i couldnt get it work. I'm not sure the problem is still related to the trackpad connector, as everything else works just fine, but as a last resort before reselling it for spare parts, i've been trying to find a replacement for the trackpad but i found nothing.
Anybody aware of any means to get a replacement? Any suggestion would be welcome.
I've been after one for ages after dropping my phone in my drink. I cleaned it up and it worked for ages then died and can't fix it again. Had mad volume behaviour while it was damaged.

Screen died?

Last night I was out and during the night I pulled my desire z out of my pocket to find that the screen was dead, the soft touch buttons were still lit up and working but no display. I pulled the battery and tried to reboot and no luck, you can hear it booting and even unlock/receive calls and txts etc once it has booted up just the screen stays blank the whole time so have to do everything on feel.
Essentially does this just mean my screen has a hardware fault? is it worth trying to fix? I assume the only option would be to purchase a replacement screen and dissemble and reassemble it?
(warranty is not worth it as I live in New Zealand and would have to send my phone back to the UK where I bought it from, also I have dropped it quite a few times so probably voided anyway...)
Thanks in advance for any input
Does it never display anything? So not even a flash during boot or something?
Because then it is probably a hardware problem.
Since the soft touch buttons do still work I think there might be a little crack or something in the flat cable that connects the bottom half with the top.
Maybe you could check whether you can see if the cable is broken or not?
The best thing to do then is to look for a replacement and try to fix it yourself or bring it to a shop where they can do it for you.
No it never displays anything, completely dead the whole time. The touch input is still working though as I answered a phone call this morning on it by making the usual gesture just without being able to see anything. Doesnt seem to be anything wrong with the cable itself as far as I can see. Yea might have to get someone to have a look at it.
My phone is acting the same. I dropped my phone in the pond before, but pulled battery out on time and had it in rice for a day. My phone was still working for about two weeks after that incident. I dropped it and had one little crack at the top of the screen and about a week after that it died when I had a water balloon fight with the phone in my pocket. D;
Do any of you know if the replacement lcd screen/digitizer for the Desire Z would work for the G2?
I had the same thing happening to my G2 screen, only it was intermittently working for a little while, then just completely died and wouldn't work. It was doing this crazy flickering thing then the back light wouldn't go on at all. If I held the phone at a certain angle in the sun, I could see that the pixels were indeed working on the display, but there was no backlight to make them normally visible.
So I purchased a replacement screen from ebay and carefully followed the directions on a youtube video for a G2 take apart. Its not a hard task to take apart and get down to the screen itself. It was rather easy. After putting it back together the screen still didn't work! Sounds work, i can also receive calls etc. But the screen still doesn't work!
Is there any way that this could be a software issue?
Oh and PS, I believe the LCD replacement would work for both the desire Z and the G2. They are identical phones after all right? I'd say its a safe bet. The screen I bought was only 35 bucks. Didn't think that was a bad deal.
Another dead screen or something else?
Few days ago my phone fell of the couch onto a rug - no big deal, so far it has survived much worse, but when I picked it up, the colors were all messed up - overly green and red. Tried restarting - no luck. Everything worked fine, except the colors, but then the screen turned of completely. I could hear notifications, phonecalls, but the screen was dead. After some tapping on the screen, it turned on again - with ****ed up colors. Then started flickering and was gone again. Few more times I could turn it on by tapping before it was dead for good.
Figured, after all these drops it survived, maybe the screen connector is a bit loose. I mean, I could sometime get a contact when tapping it, so I dissasambled it completely, secured all the connection, put it all back tougether and fired up - same thing: dead screen, phone working.
Has anyone had such problem before? Is it screen that is dead, or connector or... I have no clue... I would like try to fix it on my own, with some replacement parts I could get on ebay - but, what gave?

[Q] Left my phone in my car, haptic/vibrations no longer work

Last night I left my phone in my car after the gym, from maybe 3PM till 5/6PM. No biggie really, it was in the spot I always keep it, completely dry etc. Well I went out to get it, the phone was stupidly cold and when I brought it back inside I noticed air condensing on the screen. I turned the screen on, and there was no haptic feedback pulling down the lock screen (MIUI .. cant remember which build).
And so now, I have NO haptic feedback or vibration from texts or calls. I'm not 100% sure what caused it, but because I had been using it at around 2.30PM and it worked, it must be down to the cold or condensation. Could anyone assist me as to how I can fix this? (It's an early/mid December Desire HD)
Cheers
You can't, it's a hardware problem...
Return it to stock and send it for warranty...
Sent from my Desire HD using XDA App
Is it still under warranty after a year and 2 months?
Where are you from?
Business or private costumer?
Where did you buy?
DN41
UK- Guernsey (island)
I believe we bought it private though we do have a business contract with them
Sure CW (local telecoms operator)
~14th Dec 2010
It is always better to send it back for warranty if you still have it. Otherwise I would suggest thorough examination on the phone. It is not too long ago my haptic feedback went crazy and not functioning properly as it will only produce subtle vibration. So, I open up the LED compartment and realised that the rotating mechanism had something stuck between the rotor and the casing.
But anyway, I think your phone has short circuitry or hardware failure imo if there is no reaction from the rotor itself. Good luck with repairing though.
drpsyko said:
I open up the LED compartment and realised that the rotating mechanism had something stuck between the rotor and the casing..
Click to expand...
Click to collapse
You're saying the rotator near the LED / under the mesh at the top of the phone? If so this would explain a lot as IIRC I wiped the screen upwards with my thumb and may have gotten a few droplets into it - stupid as, I know.
How long is the warranty on these anyway? Everywhere seems to state different periods.
Hmmm, idk...you should have asked your reseller or confront them directly. Even on AP, there should be at least 1 year warranty or so. Check your warranty card if available. Pretty self explanatory eh? Hahaha...good luck then.
http://service.europe.htc.com/terms.aspx

One X vs water

So last Thursday I dropped my OneX phone into my kitchen sink full of water & soap. It got fully submerged into it for at least 5 sec.
It still worked completely fine the moment i fished it out, but of course i immediately turned it off
Like 30 minutes later, out of of nowhere my phone came back online without me doing anything. I turned it off but it kept rebooting after showing the HTC splash screen. Water must have done something crazy I don't know...
I put in in a bowl with rice hoping it would dry out. In the meantime it kept rebooting for like 1 hour continuously I kept hearing the vibration
After sometime I noticed it was back on the 'unlock simcard screen' so it finally wasn't rebooting anymore. I unlocked the simcard and have been using my phone perfectly normal.
I've noticed some small darker blotches on the right downside of the screen, but those have slowly dissipated too. And today they are completely gone.
I just wanted to share this little story with you, I'm very happy that my One X survived this 'battle' against water haha.
Haha!! Nice to hear it!
Congo man! Srsly! :good:
Clareyboy said:
So last Thursday I dropped my OneX phone into my kitchen sink full of water & soap. It got fully submerged into it for at least 5 sec.
It still worked completely fine the moment i fished it out, but of course i immediately turned it off
Like 30 minutes later, out of of nowhere my phone came back online without me doing anything. I turned it off but it kept rebooting after showing the HTC splash screen. Water must have done something crazy I don't know...
I put in in a bowl with rice hoping it would dry out. In the meantime it kept rebooting for like 1 hour continuously I kept hearing the vibration
After sometime I noticed it was back on the 'unlock simcard screen' so it finally wasn't rebooting anymore. I unlocked the simcard and have been using my phone perfectly normal.
I've noticed some small darker blotches on the right downside of the screen, but those have slowly dissipated too. And today they are completely gone.
I just wanted to share this little story with you, I'm very happy that my One X survived this 'battle' against water haha.
Click to expand...
Click to collapse
My wife had an One X but first she dropped it in the toilet. Had to wait a few days to let it dry, but it was OK. Then she dropped it again in a puddle full of water. And what was wierd was it worked. Then these blotches appeared
Then about a day later the screen just would be bright at all!.
I tried taking it apart but to my surprise the battery was so soft and would bend super easy. The insides smelled very bad.
It never worked again but I was surprised it lasted as long as it did!
Sent from my HTC One X using xda premium
I do hope for you it will keep working, but to be honest I doubt it. Water does strange things to electronic components.
It may even work fine for days/weeks or months after being in touch with water, but it suddenly can stop working or have other strange reactions due to corrosion or the chemical compounds reacting that were in the water at the time.
I have experienced this behaviour a lot in water damaged electronics, as I'm helping people with insurance claims in my profession. It's difficult to prove problems are connected to water damage, weeks or months after the accident occurred.
Repair centers normally don't give any guarantee on repairs due to water damage, in my experience. That's due to the fact damage may occur even after weeks or months, and it can never be foretold a repair was 100 percent successful.
So, it certainly still could have problems later in time, although of course I hope you were very lucky this time!
Rice is indeed one of the best things to try in these circumstances, it probably saved your phones life this time! :thumbup:
A couple of months ago I spilt lots of pure alcohol on my HOX.
At first these grey spots on the right bottom side appeared and then after turning it off for about 10 hours they vanished but a big wide line appeared in the left side of the screen starting from the bottom until the middle of the screen.
Other than that the phone worked absolutely fine no problem what so ever.
I send the phone to be repaired (screen replacement) last week and got it back two days later with a new screen and a notice that there was no cost charged as the replacement was done under warranty.......
:laugh:
tasos12 said:
A couple of months ago I spilt lots of pure alcohol on my HOX.
At first these grey spots on the right bottom side appeared and then after turning it off for about 10 hours they vanished but a big wide line appeared in the left side of the screen starting from the bottom until the middle of the screen.
Other than that the phone worked absolutely fine no problem what so ever.
I send the phone to be repaired (screen replacement) last week and got it back two days later with a new screen and a notice that there was no cost charged as the replacement was done under warranty.......
:laugh:
Click to expand...
Click to collapse
yes because they thought it was a screen failure...htc wrote in the letter that the screen was abnormal so they replaced it with a complete new...but my screen was broken and repaired with just glued glass ...really nice from them to change the whole screen

[Q] Part of the screen is not responding to touch... help?

So during my holiday my HOX got splashed with a bit of water from a wave. The battery was running on fumes and, when I looked at it, the phone was dead. It did turned on later while in my pocket and I happened to press the power button.
I let it dry on rice and nothing. I made the potential mistake of trying to charge it so it would heat up and it wouldn't charge. I then bought another mobile and, just to try it, I took opened the HOX and hoovered. Nothing.
Miracle happened yesterday when, just for kicks, I tried the charger again. It power up!! Everything seems fine, no visible screen damage, wifi works, everything works just fine but... screen won't respond to touch on the very bottom, say, the capacitive and menu buttons (the ones just above the capacitive ones).
What do you guys think? Is the screen dead there, maybe I didn't put the screen back properly or should I wait as some moister might yet be there?
Cheers!
Kutusov said:
So during my holiday my HOX got splashed with a bit of water from a wave. The battery was running on fumes and, when I looked at it, the phone was dead. It did turned on later while in my pocket and I happened to press the power button.
I let it dry on rice and nothing. I made the potential mistake of trying to charge it so it would heat up and it wouldn't charge. I then bought another mobile and, just to try it, I took opened the HOX and hoovered. Nothing.
Miracle happened yesterday when, just for kicks, I tried the charger again. It power up!! Everything seems fine, no visible screen damage, wifi works, everything works just fine but... screen won't respond to touch on the very bottom, say, the capacitive and menu buttons (the ones just above the capacitive ones).
What do you guys think? Is the screen dead there, maybe I didn't put the screen back properly or should I wait as some moister might yet be there?
Cheers!
Click to expand...
Click to collapse
This is a flashback to me. Same thing happened to me few weeks ago - first 3 bottom buttons stoped working, and now 7 days ago part of touch screen is not working anymore. I am going to replace lcd+digitizer+frame, lucky me nothing else need to be fixed. And IMHO trying to heat closed HTC when water was in it doesn't make a sense as a water will condense (as it is closed) so it would make more damage. Oxidation sucks :/
I do have the SIM slot opened but yeah, that's a tinny opening, not much space for water vapour to escape... it's been a few weeks since I thought it had died though, it's pretty amazing to me that it came back at all. Some tough phones, these...
Anyway, I think I'll try to take the screen out again, I wasn't too careful putting it back in because I saw it wasn't charging or powering up or anything at all.

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