Develop Bugs

Sorry, this software download is not suitable for your device. WHAT?!

I went to the htc support website and tried to download the official 6.5 rom.
After i inserted the SN it says that this update is not suitable for my device.
How is that possible?!?!
I have the EU GSM Version.
PS: Can someone point me to a link where i can download the official 6.5 Rom upgrade?
Thanks.

I have the EU GSM Version.
PS: Can someone point me to a link where i can download the official 6.5 Rom upgrade?
Thanks.[/QUOTE]
Have you tried the official post in Rhodium development section? they're same like in the htc official website.

I finally downloaded the 6.5 official update but it says its not a good vendor or something when i try to install it. I guess its not made for my region/country.
Oh well...

Hi, I faced the same problem on HTC official website. What did you do?
Thanks,

I found a good SN on a website so i could download it, but you wont be able to flash your phone to the rom because its not suitable for your device, meaning in EU only Western Europe has an update. Eastern Europe still doesn't have an update to 6.5.

I bought a HTC Touch Pro 2 in Malaysia
I went to the HTC South East Asia site but when i enter the S/N it gives me this error
"Sorry, this software download is not suitable for your device."
http://www.htc.com/sea/SupportViewNews.aspx?dl_id=736&news_id=318
Have anyone found a way around this ?

Also had this issue with a UK Orange branded TP2
I mailed HTC and got this reply;
You recently wrote us about an issue that you have encountered with your device.
To clarify your issue, you stated that you have not been able to download an update from our website.
If your device is network branded or locked your network has restricted your access to our downloads. If you wish to download an upgrade to your device you will need to contact your network. They may have customised updates available on their website.
Another possibility is that you have been trying to download a version which is not suitable for your region (as example an Eastern European ROM for a Western European device) which is not possible.
So looks like its Orange that's at fault in my case. I contacted Orange and kicked up a stink as they advertised the phone with the feature of being able to update to wm6.5. They told me that they are working on it and it should be available soon...... :/
When they get it sorted they say it'll be here;
http://www.business.orange.co.uk/servlet/Satellite?c=OUKDevice&cid=1242977836148&extarg1=Phone&pagename=Business&t=SMEDeviceDownloads
Anyone else got it sorted on Orange already tho?

chrisngo said:
I bought a HTC Touch Pro 2 in Malaysia
I went to the HTC South East Asia site but when i enter the S/N it gives me this error
"Sorry, this software download is not suitable for your device."
http://www.htc.com/sea/SupportViewNews.aspx?dl_id=736&news_id=318
Have anyone found a way around this ?
Click to expand...
Click to collapse
I had this issue too on the SEA Website.
I told them, they fixed it and all good now...
Cheers
Jabberoo

The branded phones need to make their own updates. Thats HTC's rule.
Some mobile operators might release updates, some might not.

Yip...had the same problem today. I brought my TP2 from NZ 3 months ago and wasnt locked to any one provider there.
Now back in Indonesia I've tried getting the 6.5 Rom upgrade on both HTC's euro website and Asia/Pacific website and have come up with the same message....bummer.
I hope it gets sorted cos I was told by the vendor that it was upgradable....

Hi I have Htc touch hd and I am trying to install an update from the middle east region and its telling me the same thing
"Sorry, this software download is not suitable for your device."
and i don't know what to do I am really stuck please help me to find a valied serial number or another link to
the rom update "HTC Touch HD Arabic ROM for Middle East"

[Q] My android version is just 2.2

Hey guys, im from Singapore, and i bought my DesireHD from telcos about 2 weeks ago. I just noticed that some of the threads here mentioned that android version is 2.2.1
When i go into "About Phone", and then "software information"
my android version only puts 2.2
When i check for software updates, there isn't any.
Is there a problem with my software? or is it just supposed to be shown as 2.2?

Frostyeo said:
Hey guys, im from Singapore, and i bought my DesireHD from telcos about 2 weeks ago. I just noticed that some of the threads here mentioned that android version is 2.2.1
When i go into "About Phone", and then "software information"
my android version only puts 2.2
When i check for software updates, there isn't any.
Is there a problem with my software? or is it just supposed to be shown as 2.2?
Click to expand...
Click to collapse
i would not worry to much,
it depends on regions /country .
i am in south africa and have also android, ver 2.2 ..
no ota or anything,at moment,
waiting for HTC and local service providers, to sort it out ?
With all the problems "some " are experiencing with vers 2.2.1
eg.."fried": sd cards, cpu running at 100% .. no root ..etc
"some" are even reverting back to , vers 2.2 !!
...just relax and wait.!!
good luck

Any new update in Australia

hi, everyone in Australia. who has the idea when it will have the new update for the DHD?
since i delete the weather apps my system looks like not very health, the com.htc.bgp problem cames out very often.
anyone knows how to fix it? if the update does not work?
cheeeeeeeeeeeeeeers

You need to be a bit more specific concerning which ROM you're using. Is it the unbranded WWE one or the one from Voda? I'm in Sydney and got my phone from Clove in the UK and I'm running the latest 1.72 ROM.

If you're using a unlocked unbranded DHD with a stock rom you just need to go to Settings> About Phone> System Software Updates>Check Now

thanks you two. i use the Vodafone Rom. I tried to check the update,but it said there are no updates for your phone.
well does anyone know how to do with the com.htc.bgp wrong message?

You'll just have to wait for vodaphone to release the update, and no sorry I can't help with that
Sent from my Desire HD using XDA App

[Q] havent received FOTA update yet !

hi,
i have the 2.1 version, my Desire HD is Factory Unlocked T-Mobile i bought it from the USA, i am currently in Lebanon Middle East , and i havent been notified about the update, everytime i check via the HTC, it displays a message that there are currently no updates.
any thoughts ?
Thank you

Try entering the following code to your dialer *#*#873283#*#*
It forces the phone to look after the updates - if it does not find anything, then no idea.

You might wanna post in the Desire HD forum - you'll get more help there

[Q] Jelly Bean 4.1 update for Indian HTC One X

Hi there,
I have just got my hands on a indian version of One X 16gb through ebay, which is supposedly 3 months old (BOX SAYS ITS FOR INDIA WITH PRICE IN RUPEES AND MADE IN CHINA).
Software it is running is Android 4.0.4, HTC Sense 4.1, Software No. 2.17.707.3 by [email protected] Team
Now I tried to understand what has been said before and update my phone, It fids a uodate and downloads it but than displays the following message "we have identified that your phone may be running a modified version of system software. please revert your phone to official htc system software to update your phone. If you did not modify your system software contact us via support section htc.com"
I am not too technical and dont necessarily want to root my phone etc. ( I dont even know what it means). All I wanted was to improve the battery performance on the phone with new software. If there is no easy solution I am willing to go the whole length just give me the link to threads to follow (easy ones).
Regards,
Vik