[Q] Gmail does not receive emails + fb issue - EVO 4G Q&A, Help & Troubleshooting

Hi I have a sprint EVO and I cannot get emails on my phone. My fb is synced and works almost fine but my gmail doesn't work. I only get emails the first time I logged in my account but after that it does not update, even when I manually refresh. Does anyone have this problem? I tried both the HTC app and the GMAIL app and they both don't work. I did not root my phone btw; it's the stock rom.
Also on a side note, about FB, not all my facebook friends are on there. One of my friends does not show up in my contacts even though she's my friend and doesn't have any privacy settings turned on.
Thank you!!

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synching contacts

I'm still confused about syncing contacts. I have a Desire on Orange. I have a gmail account, and I use the htc mail app and connect to my gmail account using exchange. I sync my contacts to my gmail account using `google/sync contacts` from the sync page, and I sync my mail using `exchange activesync`. I do this because I can see/edit my contacts via the web gmail page (which is easier/faster than doing it on the phone), and because the mail app is better than the gmail app. But it seems that I have some contact information on my phone which is not visible via the gmail website. To pick one example, it's showing as a `linked contact` between 'exchange' and 'google'. Can I see my exchange contacts online? Where are they? I want them in one place, so I can back them up occasionally (I've already lost my contacts once as I set my phone up). It would seem to make sense, given that some contact info appears to be on exchange somewhere, to have them all there - then I can stop syncing with 'google' on my phone altogether, but I have to be able to see/edit/back them up first.
I've tried googling for this, but all I see is Googles own pages for other platforms, non-free apps to do exchange etc etc.
poldie said:
I'm still confused about syncing contacts. I have a Desire on Orange. I have a gmail account, and I use the htc mail app and connect to my gmail account using exchange. I sync my contacts to my gmail account using `google/sync contacts` from the sync page, and I sync my mail using `exchange activesync`. I do this because I can see/edit my contacts via the web gmail page (which is easier/faster than doing it on the phone), and because the mail app is better than the gmail app. But it seems that I have some contact information on my phone which is not visible via the gmail website. To pick one example, it's showing as a `linked contact` between 'exchange' and 'google'. Can I see my exchange contacts online? Where are they? I want them in one place, so I can back them up occasionally (I've already lost my contacts once as I set my phone up). It would seem to make sense, given that some contact info appears to be on exchange somewhere, to have them all there - then I can stop syncing with 'google' on my phone altogether, but I have to be able to see/edit/back them up first.
I've tried googling for this, but all I see is Googles own pages for other platforms, non-free apps to do exchange etc etc.
Click to expand...
Click to collapse
I have the same issues too
Well i don't use exchange, but i can say how i use my gmail sync:
I use Sync/google account on the definitions menu to sync my google calendar, contacts and mail.
This allows me to use mail on gmail app (not htc mail app), calendar on android calendar (i can use htc calendar widgets) and manage online contacts.
Since i previously added my "phone" contacts to phone memory and to a group on google contacts, they have linked to each other and i can mantain an online and local copy of them (this is great to add a hi res picture to contact, since i add the picture to online and local and then choose local picture to be displayed).
I do know that some fields from online google contacts and local contacts are different, and i think this is as stupid as the picture not having quality on google contacts online, but i hope they would solve it in a near future.
I hope that from now on, since google is saying that the BIG changes on Android are done, they will spend some time dealing with the little details that can be very annoying...
Same issue here.
Sync of Contacts
Google-Contacts -> Desire: works
Desire -> Google-Contacts: dosent work
If i try to add or change a birthday on the phone it does not arrive theo google-contacts account. The other way works. Biggest issue on this fine phone.
Hexxer said:
Same issue here.
Sync of Contacts
Google-Contacts -> Desire: works
Desire -> Google-Contacts: dosent work
If i try to add or change a birthday on the phone it does not arrive theo google-contacts account. The other way works. Biggest issue on this fine phone.
Click to expand...
Click to collapse
Hi, that issues are from Android and Gmail and not from the Desire.
You should add birthday dates to Google contacts or else the synchronization wont work well, but i do agree these are major stuffs that really annoy me!
There could be an interesseting thing.
I have Software-Version 1.15.XXXX (T-Mobile, rooted Phone) and i found an O2 User with 1.20.XXX - he said it works at his phone.
Hexxer said:
There could be an interesseting thing.
I have Software-Version 1.15.XXXX (T-Mobile, rooted Phone) and i found an O2 User with 1.20.XXX - he said it works at his phone.
Click to expand...
Click to collapse
Uau! How can he have an 1.20.xxx? I have unlocked Desire also with 1.15.XXX and no updates for me!
Well I now have 1.21.405.2 updated from ota.

No Push email after 1.21 update?

I have a de-branded Orange Desire and I applied the OTA update with a goldcard in. Everything seems to be working ok except for push email.
I have tried deleting all the stored details (cache etc) of google mail, HTC mail etc which is recommended when others have had problems with push email.
So anyone else noticed any issues? Is there a problem with gmail which happens to have co-incided with when I did the update or is this a problem with the update?
OK I have done some more playing and I am fairly sure that update has broken this.
on 1.15 I was getting push notifications from my gmail account (I think anyway...) in the HTC mail app. Now I am not
I have just re-enabled notifications in the google mail app and this now pops up as soon as I send a message from my PC. No matter what I do the HTC app does not seem to want to play.
Even when set to sync every 15 minutes this did not seem to want to pick up any email (it did work sometimes but not consistently).
I much prefer the HTC mail app (and widget) to the google one but as it stands I can only get notifications from google. I did think I could just leave google app for notifications and mail app for checking but the google notifications do not get cleared when you open HTC app which is a tad annoying.
Anyone else suffering from similar issues or have some ideas about what the best solution might be?
I had the same problem. I am on a debranded and updated rom but using the Orange network.
I found that my email was not being pulled down from two POP accounts. Everytime I adjusted settings I recieved messages about not connected to server etc or host cannot be found etc.
about 24 hours later it all works great... emails come in properly and I can send. It might be worth setting it up. checking that you have a network connection to Orange and that you have set your auto download times. Then leave it to get on with it for a while.
GMail has continued to push mail to my phone fine since the update, however my other two email accounts (one IMAP and one Exchange ActiveSync) which are polled often stop sync'ing until I do it manually. The same also appears to be true of my other sync accounts... Facebook and Twitter. I haven't been able to work out what causes them to stop sync'ing, and what later then enables them to randomly start sync'ing again. It's annoying, it makes sync and notifications for these services totally worthless because you can't just assume it's working, you always have to manually check.
Another way in which HTC has let itself down with poor s/w quality, IMHO
No problems for me here in my debranded Orange black Desire
-------------------------------------
Sent from my HTC Desire
Gmail still working fine, FB and Twitter (official app) both update as expected every hour...don't use any other email as my phone is setup for my DJ work
I'm getting the same issue, GMail is fine but push email through Exchange isn't happening.
Presumably it's one of the reasons TMobile has now pulled the update. Hopefully a fix will be out soon

GMAIL Sync Issue

Stock ROM, Gmail stopped syncing. No more email comes in unless I manually go and hit refresh in the Gmail app, or go to settings and force sync it. This just started happening. Have the phone for almost a month without any issues, then as of say an hour ago, it just stopped syncing emails. No error messages in the sync menu. Normally if there is an issue with sync, there is a red exclamation mark stating an issue, but there isn't any. It just shows that Gmail was last synced at the last time I manually synced it.
Any thoughts?
Upon further testing, I see that Gmail does have an active connection to the server. If I mark an email unread in Gmail, it immediately reflects on the Gmail client in the Note II. If I send a test email, my Gmail.com shows the new email, but the Note II Gmail app does not until I manually sync it. It's very weird.
Clear data. Should work.
also you might try opening up your settings in gmail, and go through those settings. There is an option there to have gmail sync on or off. I was going to suggest clear data in the gmail app, but that already been suggested.
I used to have this problem frequently on my last phone. I never found a permanent fix but did notice that somehow the settings in gmail would change by themselves and gmail sync on/off was one of them as well as the one where you can decide to let it notify you for every email or just once for the initial email.
Brava27 said:
Clear data. Should work.
Click to expand...
Click to collapse
+1 -- usually fixes issues.

CyanogenMod 10.2, no Gmail notifications, every sync checkbox checked

Hello,
I updated my Sprint Galaxy S III (SPH-L710) to CyanogenMod 10.2 yesterday.
I flashed the latest gapps, and I updated my gmail apps to the latest one on the play store (4.7.1).
However, when I receive emails I don't get any notifications. However I still receive emails, and if I press refresh, then I got notifications.
I read lots of posts about it, but most of them told to check synchronization. Which I did.....everywhere.
I went to Account -> Google and checked GMail.
I went to Data Usage -> Menu and checked Auto-sync data
I went to GMail apps -> Settings and checked Sync GMail
I went to GMail apps -> ... @gmail.com settings and checked label notifications and set ringtones
I checked that gmail was not checked in Privacy Guard, and that the app was allowed to push notifications.
I tried to revert to gmail apps 4.5, clear data, remove google accounts and add it again, reboot the phone, re-update the gmail apps.
I tried from WiFi and 4G.
Nothing worked.
I don't feel like it's a sync issue, as I well received email (even if it's not instant).
I did a fresh install of CM 10.2 (stable), wiped cache and everything (I had stock ROM before).
I also think I do not receive facebook notifications.
Does these applications need to run in the background to get notifications ? Because when I come back to desktop after checking mails for example and goes to Manage Apps -> Running, GMail is not in there.
Thank you.
Edit: Could it be an issue with GCM ?
Edit: At some points I received notification (30min after I sent the test email).
A question is, how does gmail app works ? Is it synchronizing and emitting notification if new messages, or the other way around, if receiving new messages, emit a notification and synchronize ?
To test GCM, I downloaded Push Notification Test, and I can trigger the notification (step 3), but the system never receive it.
However I'm not sure why. Is there a way to restart gcm ? (I already tried to reboot, but it doesn't change anything.
I tested to disable profiles, just in case one of the profile overrides notifications. No luck.
It seems I sometimes receive notifications but sometimes after a long time after I receive the email.
Did anyone already got this kind of issue ?
FreakMe said:
It seems I sometimes receive notifications but sometimes after a long time after I receive the email.
Did anyone already got this kind of issue ?
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Click to collapse
Your not alone. The one thing i loved about the GMAIL app was the instant email notifications.
Now it takes hours (if it all) to notify me of an email since the update of 4.7.1.
Really would like a fix too (using a Galaxy Note 3)
EDIT: Seems to be working for me now. I updated all google apps on the phone, and in chrome i was logged in under another email, and relogged into mine. Then i tested it and appears to be working for now.
Hope this helps
dmcneice said:
Your not alone. The one thing i loved about the GMAIL app was the instant email notifications.
Now it takes hours (if it all) to notify me of an email since the update of 4.7.1.
Really would like a fix too (using a Galaxy Note 3)
EDIT: Seems to be working for me now. I updated all google apps on the phone, and in chrome i was logged in under another email, and relogged into mine. Then i tested it and appears to be working for now.
Hope this helps
Click to expand...
Click to collapse
In the changelog of 4.7.1 they said they fixed the sync, but I'm not sure it's completely fixed.
All my apps are up-to-date on my phone, and I don't have chrome. I'm never logged on my gmail with my browser and I don't have other gmail address.
That's annoying.
But I think I don't receive FB notifications either. I think it's more an issue in the CM. Do you use Cyanogen too ?
FreakMe said:
In the changelog of 4.7.1 they said they fixed the sync, but I'm not sure it's completely fixed.
All my apps are up-to-date on my phone, and I don't have chrome. I'm never logged on my gmail with my browser and I don't have other gmail address.
That's annoying.
But I think I don't receive FB notifications either. I think it's more an issue in the CM. Do you use Cyanogen too ?
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Click to collapse
The problem is happening to me again. Its only since the update a few days ago which is really annoying. I am using stock so shouldn't be your mod. I had no sync problems before the update, but now the inbuilt email app beats the gmail app every time, to the point the gmail app doesnt even send notifications anymore.
Im at a loss as to what to do
dmcneice said:
The problem is happening to me again. Its only since the update a few days ago which is really annoying. I am using stock so shouldn't be your mod. I had no sync problems before the update, but now the inbuilt email app beats the gmail app every time, to the point the gmail app doesnt even send notifications anymore.
Im at a loss as to what to do
Click to expand...
Click to collapse
As for me, I'm not sure this is the app, because as I said I also don't receive FB notifications.
And I also tried with gmail 4.5 and it didn't work either. After I revert to 4.5, I sent myself a test email, and I got the notification immediately, but after that, I sent other email, and this time I got no notifications anymore.

Email is not working in the gmail app on my 5X, only gmail seems to work.

My hotmail and corporate accounts are not getting emails delivered to my 5X after a certain time today. Internet works on the phone, apps can get internet and I can go to websites in Chrome.
Tried rebooting and switched airplane mode on and off a few times.
Anyone else having these issues?
Edit: I went into accounts and hit sync all and it started working for some of the accounts. I should not have to manually sync the accounts, they have all all been getting push emails as they come in up until today.
Raistlin1 said:
My hotmail and corporate accounts are not getting emails delivered to my 5X after a certain time today. Internet works on the phone, apps can get internet and I can go to websites in Chrome.
Tried rebooting and switched airplane mode on and off a few times.
Anyone else having these issues?
Edit: I went into accounts and hit sync all and it started working for some of the accounts. I should not have to manually sync the accounts, they have all all been getting push emails as they come in up until today.
Click to expand...
Click to collapse
Have you tried "outlook app" from google play store? Maybe it will help. I have this app installed, but for my Hotmail account, I didn't need "push" notification, so I set it to manual.
Hi,
I had problems with the GMAIL App not syncing my Hotmail account & also uploads to GDrive were not working about a week ago. I uninstalled recent updates and rebooted phone. All has worked fine since then. I have also allowed both apps to update and all is good.
If you're still having problems, give it a try
I've had issues with this. So have many others. Check out this issue here

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