Saved POP emails lost on Froyo update? - Droid Incredible Q&A, Help & Troubleshooting

My boss had the mail client configured with a POP server and 30 days worth of emails. When he got the Froyo update everything past 3 days was deleted off the phone. My initial guess was that during the update process the retention period might have been reset to 3 days for a short time before his previous settings were patched in, though that's a total guess. Has anyone else seen anything like this?
Steve
Sent from my ADR6300 using XDA App

Related

Exchange email account deleting itself ?

I am running Calkulin Evi0 rom and my exchange email account was deleted by itself. This is second time for this to happen, and both times I got into inbox and then mail close itself for no reason (with standard error). After trying to re-opened mailbox was gone and had to do set up all over. Google mail was fine. Any idea ? Does this happening to anyone else?
Also has happened to me at least once on the latest version of Cyanogen. I've also had CM spontaneously reboot, and when it comes back up all of my stored text messages are gone.
I had only 1 restart and even then i wasn't sure that I maybe exidentaly press power button when placing phone in tight case. But for exchange happened twice so far (both time while checking my emails). Anyone else with this issue?
Sent from my PC36100 using XDA App

[Q] Android mail eating battery! Please help!

This may have been addressed, but a search didn't reveal anything exactly like this. Please bear in mind that I'm an Android newbie!
I bought the Incredible 2 last Thursday. No rooting, nothing weird, still mostly stock. This morning it's running very slow, screen transitions jerky, etc. and even text based email takes minutes to open. I messed around in settings, and notice that Mail (com.htc.android.mail) is using 48% of my battery, more than twice what the screen is using! I force close, and the phone speeds right up, lag is gone, screen transitions smooth but, minutes later, Mail comes back on line and the phone goes to crap.
I've used more that 1/2 my battery in two hours. I notice that the uptime is 1 hr 58 minutes, and the awake time is 1 hr 44 minutes, so I assume that the mail app is also preventing the phone from sleeping.
Any advise will be greatly appreciated!!
This may sound obvious, but did you try resetting your phone? Turn fastboot off (settings > applications > click fastboot so it is unchecked) then kill mail, and before it has a chance to restart hold the power button, then shut down. The restart option might work, but for things like this I prefer a good old fashioned power down, power up. Anyways, power your phone back on by pushing the power button for two seconds or so. Then see how it goes. This is an error that I have not heard about, but a reset is a universal problem solver. If it doesn't work, tell us what kind of email accounts you have set up (pop, imap, exchange) and how many, and also the settings for checking the mail.
Hopefully the restart will fix it though.
Sent from my Incredible 2 with Xda app
Thanks! My limited Android knowledge told me to try a restart, but I actually didn't know how on the Incredible 2!!
Anyway, the problem went away for a couple hours, then came back!
I use a POP server for my work email, and gmail for personal. I really don't understand this, as nothing has changed since yesterday, but the phone has slowed to a crawl!
Try a third party email app. I don't know of any offhand as I only use gmail on my phone. My gmail account checks my imap account on another host so it's all together, and I can distinguish which account is which on the emails through gmail tags.
Umm I think this will require a factory reset, because you can't uninstall stock mail nor freeze it without root
Sent from my ADR6350 using XDA App
You can temp root, and freeze the stock mail app if that is the way you decide to go. Instructions found here http://forum.xda-developers.com/showthread.php?t=1068544. But that sounds more like something faulty with the software, because like I said, I have never heard of that happening before. I would take it back to Verizon, complain incessantly, and point out that you could have fixed it yourself if the phone had an unlocked bootloader
Do you have them set to check mail constantly, push, or are they on a delay? Can you use imap for work instead of pop? I have four accounts set up on mine, including an exchange, and three imap accounts. The fact that it just started happening leads me to believe something broke in the system, though. A factory reset and re-flash may indeed fix the problem. Also, do you have good 3g coverage most of the day? Check your time without signal under battery status in settings. Click on cell standby and it should give it to you. Or are you using wifi most of the day?
Sorry for the rambling questions, just writing stuff out as I think of it. Trying to narrow down what the problem could be.
Thanks, again.
I'm using the mail settings that the school requires, so can't change them. Currently set only to update when the app is opened.
I generally get good cellular reception at work, and I have wifi as well. I've been trying it with or without wifi today, with no changes. I'll try a reset and see if that helps.
I just mentioned trying another app because I don't see these problems and I do not have the stock mail app configured in any way.
RobWoodall said:
Thanks, again.
I'm using the mail settings that the school requires, so can't change them. Currently set only to update when the app is opened.
I generally get good cellular reception at work, and I have wifi as well. I've been trying it with or without wifi today, with no changes. I'll try a reset and see if that helps.
Click to expand...
Click to collapse
Factory reset should probably fix it
Sent from my ADR6350 using XDA App
RobWoodall said:
This may have been addressed, but a search didn't reveal anything exactly like this. Please bear in mind that I'm an Android newbie!
I bought the Incredible 2 last Thursday. No rooting, nothing weird, still mostly stock. This morning it's running very slow, screen transitions jerky, etc. and even text based email takes minutes to open. I messed around in settings, and notice that Mail (com.htc.android.mail) is using 48% of my battery, more than twice what the screen is using! I force close, and the phone speeds right up, lag is gone, screen transitions smooth but, minutes later, Mail comes back on line and the phone goes to crap.
I've used more that 1/2 my battery in two hours. I notice that the uptime is 1 hr 58 minutes, and the awake time is 1 hr 44 minutes, so I assume that the mail app is also preventing the phone from sleeping.
Any advise will be greatly appreciated!!
Click to expand...
Click to collapse
I've had the Inc 1 and now the two. I've always turned off the (auto sync) this would require yyou to open your mail and manually refresh or of you use the sync all widget it works that was as well. Seems to save a ton of battery only drawback being you have to manually check it. Ie. No mail notifications. Just a thought maybe you want to give it a shot.
Thanks, everyone. Using a combination of all your advise, the problem is resolved. I factory reset the phone, then installed only my gmail account. This worked fine all of yesterday, so I finally got off my butt and learned how to use gmail to read and send my work email last night. That seems to be working well. I'm still getting email notifications, but gmail is only using 3% of my battery, as opposed to the 48% that Android mail was using.
Still don't know what caused the trouble, but I'm very pleased with the solution.
Thanks again!!
Email battery problem also on Nexus S
I have also the problem that the standard email is consuming the biggest part of the battery - mostly over 50%. I use an exchange account and a pop email, but both not synchronized automatically (manual sync interval), and I do not use them so often - max. one sync a day...
Anyone an idea how to improve this?
Please use the Q&A Forum for questions Thanks
Moving to Q&A
HTC mail has always been a battery drainer for me. I just use the Gmail app.
AgalychnisCallidryas said:
HTC mail has always been a battery drainer for me. I just use the Gmail app.
Click to expand...
Click to collapse
Or k9 mail....just set the settings to update manually...
Gmail is the only non battery hog.
Sent from my Incredible 2 using xda premium
K-9 Mail
I had also the problem (as mentioned above) with the standard android email programm and a so related short battery life. Since I deleted all email configurations there and installed K-9 mail client instead, battery life improved a lot. Before I could use my phone about 2 days, now it lasts for around 5-6 days...

Email Problem, Quits Working Without Warning

Email has always worked perfect up until the last few days. It will randomly stop syncing and I have to power it off and back on for it to fix the problem. Everything looks normal. It will not send or receive though.
Everything else seems to work except the email. It's already caused me quite a few problems with not getting messages in a timely manner.
Any thoughts.
I have experienced the same problem also... i kept wondering for few days why i am not getting any emails and than one day my battery died so when i rebooted i the phone my inbox got tons of emails from few days back... i wish to know the answer too
What email are you trying to sync? Hotmail?
princessakiki said:
What email are you trying to sync? Hotmail?
Click to expand...
Click to collapse
hotmail and yahoo... both got backed up for few days... any ideas?
I'm experiencing the same for Gmail. Anybody know of a fix?
Sent from my SPH-D710 using Tapatalk
I'm having the same, or a similar, issue with Exchange mail. Randomly it won't bother to sync it on push until I open up the mail app. All my Gmail works fine, just this.
I may have found the problem. I took off my live wallpaper yesterday and put a standard one back on and my email hasnt quit working since.
I had the 3D Hyperspace Live Wallpaper, which I really like and hate to lose. I'm still monitoring it but I lost email pretty frequently until I went back to the standard wallpaper so there's a good chance thats the problem.
I'll update with results.
Some more info on my problem and my phone:
I have four yahoo email accounts and one gmail account. My yahoo accounts would stop syncing and nothing you could do would refresh them. Nothing would make them sync other than turning the phone off and back on.
My phone is rooted with sfhubs root which has worked flawlessly so far. Not sure if that has anything to do with it or not.
Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch
princessakiki said:
Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch
Click to expand...
Click to collapse
My gut feeling is that it stopped syncing because i was " clearing memory" from that inbuilt Samsung task manger... since i stopped using "clear memory" the email seems to sync properly ... maybe i am wrong ... i don't know...
Update:
It's been three days since I took the live wallpaper off. I had no problems for three days...
Until this morning. Email hadnt synced since last night. I had to reboot the phone and the emails came rolling in.
I'm going to put the live wallpaper back on and see how it reacts.

Hotmail calendar and contacts disappear

Hi,
Yesterday the weirdest thing happened on my JB GNex for the first time.
My hotmail contacts and calendar entries have disappeared. Email is fine and using the stock email client with stock OS and unrooted International GSM version phone.
Anyone else experienced this & managed to find a fix?
PS. Temporarily managed to fix by going to settings/apps and clearing the data but next morning all disappear again...
Sent from my Galaxy Nexus using xda premium
Nobody has this problem?
I have just factory reset the phone today at lunch and by late afternoon the contacts and cal entries have disappeared again...anyone at all not experiencing this?
Sent from my Galaxy Nexus using xda premium
Same here
jammw said:
Nobody has this problem?
I have just factory reset the phone today at lunch and by late afternoon the contacts and cal entries have disappeared again...anyone at all not experiencing this?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
well my girl friend had the same problem on her Galaxy nexus,
and every time i had to remove the Hotmail account and then add it again for the contacts to appear.
but it kept happening to her phone and it never happened to mine.
but after 2 months of this SH*T i decided to add her account to my phone so i'll have her contacts if they disappear and there is something urgent.
so i did add her Hotmail, and after 12hours this SH*T started happening to me too, even when i totally removed her account and mine.
it happens twice everyday.
the only thing i wanna do now is not just restore the phone to default settings, but totally flash a new firmware and clear all cache and try again but i have a lot on my phone to backup.
Wow that's pretty crap - temporarily, I cleared the cache/data under settings/apps which forces the contacts to reappear then did a local export and now I'm importing them at least once or twice a day...its the lamest work around ever if your workaround does work can you let me know pls?
Sent from my Galaxy Nexus using xda premium
Me Three
I'm (not) glad to see others are having this problem too.
I may be in the wrong thread running a Galaxy S2, but this recently started happening to me. I thought it was a combination of new ROM/Kernel (recently switched to Siyah 3.3.d) but have had this same problem with CyanogenMod 9 on both the Kernel they ship as well as Siyah. With Siyah running with Dual Boot and just a single ROM.
Clearing App data for Calendar, Calendar Storage, Contacts, Contacts Storage sometimes helps, but this is getting really annoying.
Does anyone know what the root cause is? I've considered going back to Stock Carrier ROM just to see if this keeps up. I've gone back to backups from weeks ago (when I don't think this was happening) and it now happens. Don't know what else to try.
Hey,
i totally restored to 4.1.1 locked back the phone just in case, and it still happened.
then i unlocked, restored to 4.0.4, no rooting, and it still happen.
i think my hotmail account got "infected" when i added my girlfriend's account.
anyone please help.
anyone has this problem with google mail ?
Sent from my Galaxy Nexus using xda premium
I've been having this issue too - from searching for answers it appears to be a bug with hotmail.
Some people have reported having success with changing the server to debug-m.hotmail.com, or xxx-m.hotmail.com (where xxx is the three letter server code assigned to your hotmail account). Neither of these solutions has worked for me.
I'd love to know what else people have tried.
I habe exactly the same Problem. Habe also tried setting up a different Server. Anyone Wirth a fix?
Sent from my Desire HD using xda app-developers app
anyone restored their phone ?
and restored settings from Google account ?
coz i restored my girlfriend's phone and started fresh with out the saved settings on Google account and until now everything is normal
if you try let me know what happens i'll keep you guys posted.
Sent from my Galaxy Nexus using xda premium
Why is this related to google? This seems to be only a Problem related to hotmail. I'm running a dhd...
Sent from my Desire HD using xda app-developers app
MRACHINI said:
anyone restored their phone ?
and restored settings from Google account ?
coz i restored my girlfriend's phone and started fresh with out the saved settings on Google account and until now everything is normal
if you try let me know what happens i'll keep you guys posted.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
When I restored the phone on Fri I did it without restoring settings and no luck there in fact today its gotten worst I lost them already three times - this is sooooo annoying now...if its a bug with hotmail is certainly not affecting my mrs iPhone and probably not even windows phone either.
Sent from my Galaxy Nexus using xda premium
OMG.
Thank you guys SOOO much for putting this up. I thought it was just me!!!! I was about to post a thread of my own on this!
Yes, I've been having this issue all of last week. I thought it was my phone and or ROM configs. I can confirm that it's happening on all ICS ROMs. I tried 10 different ROMs, all 100% clean installs. As a matter of fact, I just finished loading Paranoid Android ROM, which is a JB ROM, in hopes that it resolves it.
My Hotmail account is set up as an Exchange account. Randomly, out of nowhere, all contacts, calendars, and emails are cleared, and it has to redownload itself. This is potentially disastrous as I depend very heavily on my Hotmail calendar.
Does anyone have any idea what's happening and what we can do to solve it?
---------- Post added at 05:51 PM ---------- Previous post was at 05:33 PM ----------
After much research, it seems that this is a huge problem with Hotmail that started occurring mid May. I still haven't seen a concrete response from Microsoft regarding this issue.
Last night I deleted the email account under the stock email app and downloaded the free hotmail app from the app store...so far the contacts are intact ...if they disappear again I will update my post.
Sent from my Galaxy Nexus using xda premium
OK they disappeared again, apparently the Google settings have nothing to do with this, its definitely Hotmail.
So i temporarily imported my contacts and switched to gmail it was easy because i already use Google calendar i only use Hotmail for email and contacts.
I already tried switching the m.hotmail.com server but i read that some hotmail users where switched to new servers, so maybe this is the problem.
Sent from my Galaxy Nexus using xda premium
I have seen this happening on my wive's, brother's and my Galaxy Nexus.
All of us have updated to JB.
I have solved this issue with exporting my Live-contacts and importing them to my Google Account.
I will use my Galaxy S3 from now on and my wife wife asked for a new phone, she's more impatient but will get the S3 now anyway.
I think Google does not like Microsoft anymore due to latest lawsuit results.
Anywho I blame Jellbean. :crying:
ajm786 said:
OMG.
Thank you guys SOOO much for putting this up. I thought it was just me!!!! I was about to post a thread of my own on this!
Yes, I've been having this issue all of last week. I thought it was my phone and or ROM configs. I can confirm that it's happening on all ICS ROMs. I tried 10 different ROMs, all 100% clean installs. As a matter of fact, I just finished loading Paranoid Android ROM, which is a JB ROM, in hopes that it resolves it.
My Hotmail account is set up as an Exchange account. Randomly, out of nowhere, all contacts, calendars, and emails are cleared, and it has to redownload itself. This is potentially disastrous as I depend very heavily on my Hotmail calendar.
Does anyone have any idea what's happening and what we can do to solve it?
---------- Post added at 05:51 PM ---------- Previous post was at 05:33 PM ----------
After much research, it seems that this is a huge problem with Hotmail that started occurring mid May. I still haven't seen a concrete response from Microsoft regarding this issue.
Click to expand...
Click to collapse
I can confirm that this is a problem on all ICS/JB ROMs and is therefor not related to a ROM.
now suddenly even my calender items disappeared as well - this is getting really annoying now - will export/import them to google again until MS has sorted this out. anyone reported this already in a MS forum or blog? if not maybe we should do that.
I'm having the same issue here. I was having the issue with the stock ICS ROM on my Samsung Galaxy Nexus. I rooted and flashed the BB Jelly Bean ROM but the problem is still happening. When I delete the account and add it back it syncs. But then the next day the contacts disappear. When I create the account I put in m.hotmail.com. But the next day when I look it says col-m.hotmail.com. I don't think this is the issue, but I also saw comments to try changing to this. It seems to be happening automatically.
Anyway, I noticed that when I go into Hotmail and edit a contact and save it, it syncs. I don't know how long that contact will stay on my phone. So it seems to me that it could be related to identifiying which contacts to synch. I tried changing the synch frequency but that didn't work either.
Does anyone know which Microsoft Hotmail forum we should post this?
- I installed the Hotmail Microsoft + 7 app. I now have my contacts again. I'm not sure if this will work long term. I tried using the app and it crashed, so I plan on continue to use the built in Android mail app. But hopefully the Microsoft app will allow me to synch my contacts. If this doesn't work, I think I'll import them into Google to have as a backup copy.
- I installed the Hotmail Microsoft + 7 app. I now have my contacts again. I'm not sure if this will work long term. I tried using the app and it crashed, so I plan on continue to use the built in Android mail app. But hopefully the Microsoft app will allow me to synch my contacts. If this doesn't work, I think I'll import them into Google to have as a backup copy.[/QUOTE]
I've had the app since last night and for me all contacts and calendar entries have stayed put and not disappeared once. I will stick with the app for a while but would like to go back to stock app if/when fixed.
Sent from my Galaxy Nexus using xda premium
I posted my issue on answers.Microsoft forum. The only response I got was to install the Microsoft App. I also would like the stock android app to get fixed, but I'm not sure if the issue is with Android or Microsoft.
I'm not able to provide a link:
•To prevent spam on the XDA forums, ALL new users prevented from posting outside links in their messages. After approximately 10 posts, you will be able to post outside links. Thank you for understanding!
Same problem on stock 4.1.1 Galaxy Nexus
I've got the same problem too on the official stock 4.1.1 Jellybean update. My contacts and calendar go completely missing and removing/adding the account only makes it work for a day or so and then it disappears again. Email still syncs fine.
As someone reported in this thread Hotmail is still working fine with their iPhone, and it is working fine with my Windows Phone... I'm pretty sure this is Google's fault. It makes my phone near useless, that's for sure.
This better get fixed soon! If someone finds or hears about a fix, post it here and let everyone know!

Gmail not syncing properly since system update

Hey guys,
A few weeks ago my Verizon Samsung Note 4 received an OTA update - nothing major, I believe it just added some security patches and removed some bloatware. But since then, my gmail app has not been syncing properly.
The sync is definitely still ON, because it does sync sometimes but it's very sporadic. But it's not syncing as soon as emails come in, and often it will take a couple hours for new emails to show up (which I can see if I'm home near my computer). Some mornings I'll wake up and my emails from overnight will be there, and some mornings, nothing will have synced from overnight.
And as far as I can tell, there's nothing specific that finally prompts it to sync (in other words, turning my phone on, or simply opening gmail doesn't make it sync. It just seems to be totally random).
Any ideas on how to fix this? Thanks!!
Dude I though it was me.. I been having the same problem. Anyone else having this problem and figured it out?
Same
I got the 5.1.1 update 8 days ago and exact same issue. I've been through 3 factory resets both using previous backups and starting fresh. Also used troubleshooting fixes from other posts... clearing data, clearing cache, turn sync off/on, removed/added Google account, etc. Nothing so far
Same issue here...
Strange. I've also taken the update (actually, if memory serves, there were 2 updates within a couple of weeks) and aren't experiencing the problems you all are seeing. I know, that doesn't help you any.
Hmm, well it does help to hear from others that are having the same problem, so at least I'm not driving myself crazy trying things that won't fix it! Thanks for the replies.
And of course, if anyone has any solutions, I'd still love to hear from you too . . .
I know this also is not much help, but I've sent an email to the Dev but no reply yet...
Same here in note 3 and since updating gmail app my gear 2 no longer gets notications from gmail even when gmail DOES show up on phone notifications.
Leave it to Verizon to screw everything up after finally making some big progress with the first 5.1 update. That update fixed SO MANY issues I was having with the phone. I was ready to switch to a new one, but the update made me want to keep it. Then I wake up to see this latest 2nd update was installed without it asking me, and now I am having major issues with things like Gmail not syncing, but also answering a phone call is horrendously bugged. I will have to swipe the green answer button like 8 times before it actually picks up the freaking call. My wifi will randomly stop sending and receiving any packets and my signal will just drop out completely, airplane mode doesn't fix it and it requires a hard reset. Like holy hell Verizon, what the actual freak do you guys do to your phones...

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