Develop Bugs

Having trouble finding tp2 in US

Well, Tmo customer care says they are available... though NO store with in 50 miles of me has one. First store I checked had no idea what I was talking about. They said: "Touch Pro, you mean the My Touch?" NO "Oh, I am sorry that phone isn't available yet."
Call Customer care back, while sitting in parking lot. They call every local store in my area for me. When they finish I am told they don't know why no stores in my area have one. Their system is showing phones in stores and available!
Any body else in other parts of US having issues?
I live in PA.

As far as I know and acording to other threads with the same subject
in USA will be on sale starting today, so availability issues are normal on 1st days always.
Have a look here:
http://forum.xda-developers.com/showthread.php?t=547031

Just called customer care back. Ordered through them.
However, this morning the phone cost $279 with a 2 year agreement. Now it is $349!! What?
I have been with tmo for 10 years. So their customer retention department told me they would credit one months bill to compensate for the price change. Bringing the total cost of the phone down to 299. Not 279, but it works.
Also, they say you NEED to have a data plan with this phone... not the case, if you don't want it. I was told all I needed to do was keep my unlimited messaging plan...So, for now, that is what I chose.
I should have my phone with in a week.

cameraddict said:
Just called customer care back. Ordered through them.
However, this morning the phone cost $279 with a 2 year agreement. Now it is $349!! What?
I have been with tmo for 10 years. So their customer retention department told me they would credit one months bill to compensate for the price change. Bringing the total cost of the phone down to 299. Not 279, but it works.
Also, they say you NEED to have a data plan with this phone... not the case, if you don't want it. I was told all I needed to do was keep my unlimited messaging plan...So, for now, that is what I chose.
I should have my phone with in a week.
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Shipments are coming in tomorrow (8/13/09). All of my stores don't have them today, but they confirmed that tomorrow they're getting them. So, you wasted lots of time, and you gotta wait a whole week for it to ship!
And the price is $350. Idk where you're getting the idea that it's $270. That is COMPLETELY false.

I got mine from the Tmobile store..
2 local stores had them in stock. But cost me $349!!! I am still not sure if I like it better than the MyTouch I got last week.
This thing is big, it is not much thicker or longer than the Mytouch but is heavier..

i would rather have it be heavy then have it fall backwards everytime the screen is slid open.
i'm guessing it has some sort of weight in the bottom of the keyboard area to prevent this.

ace10134 said:
Shipments are coming in tomorrow (8/13/09). All of my stores don't have them today, but they confirmed that tomorrow they're getting them. So, you wasted lots of time, and you gotta wait a whole week for it to ship!
And the price is $350. Idk where you're getting the idea that it's $270. That is COMPLETELY false.
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That was the price Customer care was quoting this morning. There is even a thread that shows this... look at the thread with the price of $349 in the title...
They changed the price mid day... customer care confirmed this!
Still, because I called earlier today, and got the quote of $279! they gave me one months free service to accommodate the price differential... And no, I did not waste time.. I spent a bit of time and got close to the price I wanted.

cameraddict said:
That was the price Customer care was quoting this morning. There is even a thread that shows this... look at the thread with the price of $349 in the title...
They changed the price mid day... customer care confirmed this!
Still, because I called earlier today, and got the quote of $279! they gave me one months free service to accommodate the price differential... And no, I did not waste time.. I spent a bit of time and got close to the price I wanted.
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Ok, lol. That's weird. But it was THEIR messup, and you get to benefit, nice!
I'm probably gonna pay the sucker-price in-store, since I don't wanna go through that Walmart crap, or wirefly. I really can't wait. Just 1 more day. I'm a lil pissed that they couldn't get them in-stock today though. What a terrible launch. Shows that T-Mobile doesn't care about WinMo one bit. I didn't even see a poster on the store, or the online store.

10 years! Wow!!! In that case you should of got the phone for free. Lol

Hey Ace.... I think this is what they did:
They told me at 10am (eastern time) that I had to wait until 10 am Pacific time to purchase. I looked at tmo's website at about 1am, they had it listed at $279. But I could not put it in my cart...
Now, since the phone wasn't really available any where today, and they changed the price half way through the day... I think what they did was gage customer reaction to the phone. When they found out it was hotter then expected they raised the price before any real supply of the phone was actually available. They released just enough today so that we, the consumer, would not have too much to stand on to accuse them of bait and switch type pricing.
Heavy: Yeah, 10 years!!! They should give me a darn phone for free!!!
Besides these little things, Tmo has always been good to me, that is why I am still a customer. I signed up with them when there were still PCS One!

Cant find a phone

I live in sacramento california. All of the sprint retailers in the area are out of stock on the evo. Wirefly is 2-3 weeks out. Just curious to know if anyone has had any experience with waiting for sprint.com to re-stock. I cant find any info on the website that says when they will have more. Anyone have any info?

Best Buy or Radio Shack
talltatro said:
I live in sacramento california. All of the sprint retailers in the area are out of stock on the evo. Wirefly is 2-3 weeks out. Just curious to know if anyone has had any experience with waiting for sprint.com to re-stock. I cant find any info on the website that says when they will have more. Anyone have any info?
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I'm in the East Bay.
Best Buy gets drop shipments every week. You should just put yourself on a waiting list so you don't just waste your time hoping that your local Sprint "might" have it in stock.
Good luck!

I just bought 2 from best buy in my area. I called the store and they told me what times they get shipments in. It took a couple of days but I was able to get 2. Hope this helps.

Thanks for the info. The BB near my house doesnt carry sprint phones in store. They said they offer sprint phones and services but only ship them to you. Just ordered 2 from wirefly. Ill wait very iimpatiently for the next month for them to get here. =]

well it will be that much more spectacular by the time you get it and root it. I am sure there will be a million more cool things you can do with the phone by then

The sprint stores here in Portland Oregon get them almost every week. When i was getting mine a couple weeks back, everywhere i called said they were 10+ people on the waiting list. So i just walked into a Sprint store and told them i'd buy one at that moment, and they gave me one.

Call the sprint store in rancho cordova on white rock and sunrise I'm sure you know where it is if you live in sac they get them 3 times a week they will call you when they come in cause its first come first serve that's where I got mine put my name on the list got called 3 hours later
Sent from my PC36100 using XDA App

i'm quite surprised that you don't have phones in your area , my friend was able to order the phone from telesales .. stupid question but il did you try that ?
talltatro said:
Thanks for the info. The BB near my house doesnt carry sprint phones in store. They said they offer sprint phones and services but only ship them to you. Just ordered 2 from wirefly. Ill wait very iimpatiently for the next month for them to get here. =]
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Neighbors?
krizno said:
Call the sprint store in rancho cordova on white rock and sunrise I'm sure you know where it is if you live in sac they get them 3 times a week they will call you when they come in cause its first come first serve that's where I got mine put my name on the list got called 3 hours later
Sent from my PC36100 using XDA App
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I grew up in Rancho! Im in citrus Heights these days. What area are you in?

I googled my address in google maps, then searched radio shack...
within 15mi of my house I think I had like 28
Called each and everyone of them, asked if they had any, when they expected them in etc...
A few said "were getting a shipment in today" i said can i get myself on a list and have you call me when it arrives? they had no problems doing it. Within 4hrs of starting my search for an evo, i had it in hand

Fair oaks
Sent from my PC36100 using XDA App

Note II in short supply here

Went real early to my AT&T store here in St.Louis...and was told their shipment was still inbound...and most of all the other AT&T stores around here have none or only 1 or 2 to sell today...
Man...what a lousy way to do things for a launch day on a product...Someone screwed up big time...
Mac

seems like every store here has 20 (im in miami). I kinda regretted preordering

I wish I had pre-ordered, but I didn't think I was going to want it initially until I played with it at a local store. I have called over 30 stores in the NYC area (time to kill today). None of the manhattan stores have any. I have found a few in Brooklyn with white. Not titanium to be found.
I'll either wait till Best Buy has it or I'll wait till the next shipment.

I stopped by a Rogers store in Calgary yesterday and they told me that Rogers has only received 20 for the whole city so far! That is for a city with a population of 1.1M??? Very sad Samsung. You will never beat Apple this way!!

I don't know if this is Samsung's fault completely. It seems like Sprint here in America has them in stock all over the place, but I can't find them at AT&T. Perhaps Rogers and AT&T didn't order enough?

rchapoteau said:
I don't know if this is Samsung's fault completely. It seems like Sprint here in America has them in stock all over the place, but I can't find them at AT&T. Perhaps Rogers and AT&T didn't order enough?
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This is likely the case. Samsung hasn't listed any shortages of the note 2 and many Asian carriers got this phone by the droves. Sprint stores have a crap ton around Atlanta GA, but ATT stores have around 20ish (checked 2 stores) so it seems to be carrier orders that were low and not Samsung shipments.
Curiously ATT has had more growth in Online purchases than Sprint, so they may be trying to find a good balance between not over/under ordering at physical stores and relying on online purchases for the bulk of their shipments. I ordered mine from ATT online. Just thinking out loud.
Sent from my SAMSUNG-SGH-I317 using xda premium

Mac11700 said:
Went real early to my AT&T store here in St.Louis...and was told their shipment was still inbound...and most of all the other AT&T stores around here have none or only 1 or 2 to sell today...
Man...what a lousy way to do things for a launch day on a product...Someone screwed up big time...
Mac
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I went to the Fenton store on Friday. They had 4.
With 6 people in queue in front of me, I asked the girl who checked me in if anyone else was there for the Note 2. She said no and agreed to grab one for me and check me out since I was buying it off contract.
I told her that there was another guy waiting on one (who I had met while wandering the store waiting). Hopefully he got his too!

Nassau New York, none of the AT&T stores have any yet...everyone I called kept telling me to call back in a few hours to see if the they got the shipment in. I got mine at a small non-corporate store on Friday, so if anyone around here is looking check out those little guys.

mrwoofus said:
I went to the Fenton store on Friday. They had 4.
With 6 people in queue in front of me, I asked the girl who checked me in if anyone else was there for the Note 2. She said no and agreed to grab one for me and check me out since I was buying it off contract.
I told her that there was another guy waiting on one (who I had met while wandering the store waiting). Hopefully he got his too!
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My salesman checked all of the St.Louis stores including Fenton since it's only a couple miles from Sunset Hills...they were out too...Have to wait and see if they are coming in on the truck today..My salesman will hold 1 for me along with what ever cases they have if they come in too..:fingers-crossed:
Mac

At&t in Secaucus Nj had both colors today. I'm in the best buy in woodbridge now waiting to trade in my old note for the note 2 here. Its the only one in the area that has titanium in stock today. Many stores are expecting shipment today or tomorrow though.

rchapoteau said:
At&t in Secaucus Nj had both colors today. I'm in the best buy in woodbridge now waiting to trade in my old note for the note 2 here. Its the only one in the area that has titanium in stock today. Many stores are expecting shipment today or tomorrow though.
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What about cases? They basically had only the flip cover last week.

Cleveland AT&T store had a bunch of them - I got the first one, straight out of the shipping box. I was the only one getting one that morning. It's strange how good AT&T is around here in terms of speed and everything, given what a medium market we are - must be the holdover corporate presence they've had here for years.

SysAdmNj said:
What about cases? They basically had only the flip cover last week.
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I didn't see any. I ordered a case from amazon previously that I'm waiting for.

Where did you go in St. Louis? I went to the store attached to the "device support center" on Olive and got my grey model on launch day. As far as I know they had plenty in stock; the reps were still pushing Galaxy S IIs.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

Plenty at the corporate store I go to in indy.
Sent from my SAMSUNG-SGH-I317 using xda premium

Guinness114 said:
Nassau New York, none of the AT&T stores have any yet...everyone I called kept telling me to call back in a few hours to see if the they got the shipment in. I got mine at a small non-corporate store on Friday, so if anyone around here is looking check out those little guys.
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I purchased mine from AT&T Roosevelt Field Mall. When I got there and asked, they said they only had 2 left and this was at 1pm. Before I finished my purchase, I heard another customer come in and ask for the other one.

Colonel Panic said:
Where did you go in St. Louis? I went to the store attached to the "device support center" on Olive and got my grey model on launch day. As far as I know they had plenty in stock; the reps were still pushing Galaxy S IIs.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
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The corporate store on Lindbergh in Crestwood...and they still didn't have any today as well...no shipment scheduled for today
They have checked the other stores stock via computer for me...and this is getting a little frustrating. How can you have a launch without enough stock to sell to the customers..I know I'll wind up getting one sooner or later...and as my good wife always tells me..." everything for a reason " but damn....this really aggravates me
Mac

[Q] Note 4 Pre Order Question *Please advise*(BB)

I pre-ordered the device via BB only to find out that several stores in my area only received a handful of stock ( less than 8 within a 90 mile radius .) So, I am trying to figure out if this is a nationwide thing? Whats the advantage of pre-ordering when you can go to sprint on launch day and pick one up? I called BB mobile number and they told me that they were waiting on the manufacturer. Has anyone else experienced this problem, or is this just an isolated issue for my area?

My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...

Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).

I feel the pain
fatboypup said:
My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...
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ville2000 said:
Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).
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YOu guys are absolutely right, I asked a manager about the issue and they blamed it on the manufacturer saying that samsung didnt deliver enough of them. Whats the point of pre-ordering if I can go to the sprint store on launch day and walk out with a phone? Sprint stores in my area are still offering the (up to 200 trade in) but not the samsung guarantee 200 with the trade in, of a phone worth atleast 10 dollars. YOU SUCK BEST BUY!

I just got off the phone with my best buy and the guy told me they got 10 in only 5 for att and 5 for Sprint.
Sent from my SPH-L710 using XDA Free mobile app

i just called mine and they where to busy to talk or give me a idea if they had any. i left my number for the callback

I called mine, and they said they had a lot of ATT models, and I was the 3rd person from Sprint to preorder.... This guy told me that they only got 2 sprint phones. and I'd have to wait on next shipment.... Best buy is garbage. It wasn't Samsung, its Best Buy, because if sprint has a surplus and has Pre-Orders AND walk-ins, there is a gap here. They better honor the deal considering it's their fault they don't have my phone ready. I plan on going in and paying 100 + taxes give or take.

Man, this sucks that you guys are having all this trouble.
The whole double buyback thing is a farce anyway, especially if you're dealing with a relatively new device. No way would I have traded in my LG G3 for $200. I'll sell it on eBay and get at least $350 - $400 for it. This is why I normally just go with the carrier stores. Sure, their promotions aren't always great, but I paid $79 less than Best Buy would have charged me ($720 vs. $799) and I had the phone in my hands yesterday, delivered right to my door. To boot, I'll make almost double what Best Buy would have given me for my old phone. All that combined is totally worth foregoing the promotions in my book.
Regardless, I hope you guys get your phones soon That's total BS. What's the point in pre-ordering if you can't get the product on release day? Isn't that the reason pre-orders exist in the first place?

My sprint store told me the 200 buy back ended

Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
Sent from my SPH-L710 using XDA Free mobile app

yeah it is good that they are giving me 200 bucks for my galaxy s2 but still sucks they can't get it to me on launch date

schlepprock said:
Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
Sent from my SPH-L710 using XDA Free mobile app
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Im actually trading in a note 2 i think its worth 10 bucks

I am quick to let my S3 go. lol, its ultra outdated. I just find it so crazy that best buy can't ever get it right come pre-orders. I think if they reserved the money aside they can come with the phones... They don't delay in taking payment, they shouldn't delay in giving the product. Now if I could go to them and say I want a pre-order and we both take our times in delivering money and product, then sure take as much time as need be.

yeah i just talked to them and they said no ETA on next shipment and mine did not come

I called my BB cause they are 45 min away. He said they had my phone set aside for me and it would be there waiting.

I believe that whole being clueless on when next shipments and things coming in, is utter crap. I've worked in retail, and for them not to know not only would be unprofessional its completely incompetent of the employees. I believe that is just what they are trained to say. Ehh, what do we do though. Might as well sit it out n wait. I think if people are just better informed things wouldn't be so bad. Don't give the "I don't know" line as a business.

fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
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Buy a cheapo off of flea Bay,, still profit one fiddy.. Jmho
Sent from my SPH-L710 using XDA Free mobile app

rEALLY?
nO offense dude, but that comment was silly. So you mean to tell me if I purchase a 13 oz steak for a 3 oz steak cost, I shouldn't complain if I get it at some point, just not when I want it? I.E 3 hours later... and cold? lol *Its my money and I want it now* -Like in the commercial

That phone is still a beast atleast
fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
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Im trading in an evo 3d, which is worth no money lol so you got me beat. But i still get a 200 gift card lol. The requirements was as long as it worked and had not water damage or cracked screen

im sure I could go get a cheapy phone to turn in ..... hell target had some net 10 phones for like 20 on clearance i just dont wanna deal with the hassle .....

[Q] What is wrong with Best Buy?

I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?

Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk

I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up

I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....

Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...

i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.

I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.

I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.

LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.

ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.

I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.

Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!

Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.

See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?

wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Samsung promotion had nothing to do with Bestbuy preorder.

Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED

A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
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Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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That's my thought. That's why I picked it up at the sprint store.

urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.