Related
I just picked up my Desire a couple days ago and all-in-all I'm pretty pleased with it! ..I just had some questions regarding the pre-installed mail client for the desire that some of you may be able to answer. (F.Y.I. the mail app is using my Gmail account by default)
1. Is there a way for the mail client to automatically sort mails once its received? For example, if I were to receive an email from my co-worker, the app would automatically sort that email to the "Work" Folder without me having to do it manually.
2. It seems when you open up the mail client, each mail is displayed by the sender's email address, not the sender's actual name. Even though I have the email address registered to their actual name in my phonebook, it still displays the emails by address and mail subject in small print below it. (On the other hand, the sender's name is displayed under the Messages App...But that only works for people communicating via SMS..)
Does anyone know how to fix these two issues. It would really make my life a little easier.
Big thanks in advanced!
No one knows how to fix this issue?
Hm, i don't have these issues. My desire is showing names just fine, even if they are not in my contact list...
Sorting problem...hm...i've done that with vip option in a mail app. Just add some contacts in vip section and all mail recieved from them will go in that section...
Sent from my HTC Desire using Tapatalk
If you are using gmail, or some mail client that supports filtering. You could apply filters to specific people. That filter will automatically apply label to every mail from that contact (will put every mail from that contact(s) to specific folder)...
Hi,
I just switched from Desire to Galaxy Nexus and I'm desesperatly looking for the way to get access to the corporate directory (I have configured the Exchange account and sync okay emails, contacts and calendar).
Anyone found the way to get this?
Thank you.
Global address list? When I start typing a name in a new email it pops up matches from the list
Sent from my Galaxy Nexus using XDA App
I'd love to know where to find the settings for my work email address. They make us use outlook web access.
I use Corporate Addressbook. Haven't tested if it works on the Galaxy Nexus though.
I use touchdown exchange. So much better than any built in exchange. Worth the money plus my company's security requirements are only applied to the app. I don't need a password just to get into the phone. Global address book works great.
aindow said:
I'd love to know where to find the settings for my work email address. They make us use outlook web access.
Click to expand...
Click to collapse
I use Enhanced Email. It automatically detects my Exchange server settings when i add my email account. That's where i got the correct settings for Corporate Addressbook.
I was after the access to the full set of info from the directory (i.e. phone numbers etc... on top of email address). I understand that this could be simply not part of "naked" android?
It then must have been from the htc contacts app on the desire, then? Not always easy to tell...
Now, what would be great would be something that integrates in the ics people app. Any hope?
I did use touchdown for a while but felt better with HTC email client...
Thanks for all the quick answers.
Hi,
I just found out that People app is now looking from corp directory. Anyone else is seeing that?
This is very good.
Hey
Just converted from Iphone. Today I setup my HTC one X and have few questions. I like the HTC One X stock email client but what I fail to understand that why when I search mails it only search emails which currently resides in my HTC One X phone and doesn't give me option to search on server, an option which I had in my Iphone. This lack of search feature is literally annoying me as sometime I had to search emails which are very old and search on server feature comes handy at occasions.
Note: I have setup sync download type: by number of mails and the number is setup to 40 emails.
I did try K9 mail but it doesn't search either on server. Am I doing some mistake. Is there any way to sort this issue?
Best wishes,
Z
I'm interested too... Would be like to know how to search email on server and how to look up to Exchange Global Address (or email address in Public folder)
Sent from my HTC One X using Xparent Blue Tapatalk 2
Hello, make sure you sync "all folders" and set the current folder to "all folders" and the search will surely be more accurate.
But, if it doesn't work why don't you use the dedicated app ? Gmail or Hotmail for example ...
The app on the HOX is just a "simple" synced app, in my opinion, not a true mail app like you had on your iphone which was surely more like a "web mail" so that it was always connected to the server. The HTC ( android ? ) mail app is more a way to be alert on new mails than a "full content" mail app, like thunderbird or other apps for PCs.
You surely don't want your 5000+ mails on your phone or even old joined files which takes lots of room.
Another option is to import other mails in your gmail and use the gmail app.
I tried on my gmail and it looks like it searches on all mails.
Try'n'see
Thanks DanRZ for your feedback. I get your point about HOX email client as simply sync application. The whole idea of using HOX client was to have one stop integrated experience for emails rather than accessing different email accounts through different application.You probably are right in pointing out that dedicated email app like gmail app on HOX will resolve the problem but what about mails residing on other private networks like emails from my work or university. I will still not be able to search old emails from these accounts and my work and university certainly has no dedicated email app that could do that either.
Your point of importing them to gmail sounds promising but I already have thousands of emails on my gmail account and I don't want to clutter it more by importing it through gmail. Plus due to reason of confidentiality, I am not allowed to import my work emails to gmail account
In short, I am stuck. Is there any paid well professional application that could offer similar features as Iphone email client use to offer?
One more question: When HOX client or gmail app store emails on the phone? Are they stored on the 2 gb application space or it is stored on 25 gb space available on the phone?
Best wishes,
Z
The mail app DOES search the server. The what it does NOT do is search the body of the messages.. Don't know why but that's just how HTC did it.
Unfortunately there really isn't a 3rd party client that does proper search AND can sync more than one activesync account...
Sent from my MZ601 using Tapatalk 2
Thanks ewok666 for your response. When searching I clicked 'option' (top right hand side) and selected sender, to and subject fields and then gave the keyword that was the person's name whose email I was searching, I also tried giving full email address as well. But it only returned results that were residing in my phone (i.e. 40 messages that were synced) and there was no option to further search on server as one see it in Iphone. If your point is right that it does search on the server them am I doing mistake, in this case could you please guide me. I would be really thankful to you.
Best wishes,
Z
zaask said:
Thanks ewok666 for your response. When searching I clicked 'option' (top right hand side) and selected sender, to and subject fields and then gave the keyword that was the person's name whose email I was searching, I also tried giving full email address as well. But it only returned results that were residing in my phone (i.e. 40 messages that were synced) and there was no option to further search on server as one see it in Iphone. If your point is right that it does search on the server them am I doing mistake, in this case could you please guide me. I would be really thankful to you.
Best wishes,
Z
Click to expand...
Click to collapse
Sorry this has taken a while...are you trying to search an Exchange server? I don't know what other servers (if any) support server search. For me (using Exchange 2007 and 2010), as soon as I enter the search string I get some results and on the bottom I get "Search Server".
ewok666 said:
Sorry this has taken a while...are you trying to search an Exchange server? I don't know what other servers (if any) support server search. For me (using Exchange 2007 and 2010), as soon as I enter the search string I get some results and on the bottom I get "Search Server".
Click to expand...
Click to collapse
got the "search server" option too when connected to lotus traveler with default HOX email client.
Thanks for a reply. I have one email setup on exchange server and I found the search on server option as you mentioned but other accounts like my university email and gmail which uses IMAP protocol don't perform search on server or give that option, though they used to give it when I was using Iphone.
zaask said:
Thanks for a reply. I have one email setup on exchange server and I found the search on server option as you mentioned but other accounts like my university email and gmail which uses IMAP protocol don't perform search on server or give that option, though they used to give it when I was using Iphone.
Click to expand...
Click to collapse
I have been using HTC phones since I switched from Windows Mobile 6 to Android. Whenever I needed to get any mail older than 2 weeks, I would have to go to the browser and search. I am not a fan of using the dedicated apps because the mail client seems like a one-stop-shop for aggregating all emails. I was surprised when I recently found that the iPhone email client does search the server.
I am rooted and decided to try a vanilla version of Android for sometime. I noticed that the stock Android email client does search the server for emails not on the phone. Let me see if I can find a way for you to download the email client...
Eyong
Unfortunately, it looks like you can't use Google's email client independently. Sorry
Eyong
MODS: This is my first post on "how to fix something". If I've done anything wrong, please correct me (and the post).
I (and a lot of other people) started having problems with Exchange ActiveSync with Hotmail around the mid-to-end of Jun 2012.
The symptoms on HTC Sense 4.0 phones include the error message "Sync is currently experiencing problems. It will be back shortly" when you try to sync with your Hotmail account.
On searching for a solution, I've found this is a known problem affecting multiple OS platforms (AOSP Devices, iPhones, BB’s, etc). Microsoft is updating their Hotmail servers with a newer version of the protocol, and this is breaking ActiveSync with Hotmail on many devices.
At some point in the future, many people expect that HTC will need to update their client software to support this new protocol. Until they do, I think that I’ve discovered a solution that may fix problems people have been having with syncing with their Hotmail accounts (and getting the "Sync is currently experiencing problems. It will be back shortly" errors.).
I make no promises that this will fix your problem (it worked for me). I only have one phone (to test with) and no friends (who could help with testing). The solution I’m recommending will cost you $3.00 so if you don’t want to initially spend the money on an application, then I’d recommend waiting for a few other users (who will hopefully report back) on whether or not this fixed they EAS issue with Hotmail.
I’ve applied this change and I’ve been able to successfully (manually) sync with my Hotmail Account successfully for the past 24 hours. I have not tested this with Contacts, Calendars, Tasks or with Push Mail (if this method allows for the successful sync of any/all those fields, please report back). I’ve been successfully syncing over WiFi and via my cellular connection.
Assumptions:
1) OS is ICS and you’re using the HTC Mail.apk (default HTC Mail Application) to sync with Hotmail.
2) Your phone is rooted.
3) You have SuperSU intstalled from Play Store: https://play.google.com/store/apps/details?id=eu.chainfire.supersu
4) You’re willing to spend $3.00 to buy SQLite Editor. (If someone know of a free version, please let me know and I’ll update the post).
Steps:
1) Create your EAS Hotmail Account just like you normally would: Settings->Accounts & Sync->Add->Exchange ActiveSync
2) Once you’ve completed your Account configuration, go to the Play Store and buy (sorry) SQLite Editor: https://play.google.com/store/search?q=sqlite+editor . It’ll cost you 3 bucks and it’s a great program (I’m not associated with the program at all (no conflicting interest)).
3) Launch SQLite Editor (once installed). It will ask for SU permissions the first time you launch it: Please allow SU access.
4) After a few minutes of scrubbing your phone’s databases, you’ll see a list. Scroll down to the one titled “Mail” (in smaller print right below the title “Mail”, you should see “com.htc.android.mail”). Tap on “Mail”->”mail.db”->”accounts”.
5) After clicking on “accounts, you should see a screen with all of your email accounts listed (if you have more than one). Tap AND HOLD on your Hotmail Account. From the pop-up menu, click on “Edit Record”.
6) Scroll down to you find the Field titled “_easSvrProtocol”. You should see a value in the field (mine had a 14 in the field). Change the value to 2.5 and click on “Save”.
7) Reboot your phone
8) Trying syncing your Hotmail account. It should now sync without the annoying message “Sync is currently experiencing problems. It will be back shortly"
Please provide feedback.
If anyone is wondering: I don't have a HTC One X (rather I have the Sprint EVO 4g LTE). It's S-Off/Rooted and I'm using a custom ROM (see signature).
Justin
Hi
weatheryoko said:
MODS: This is my first post on "how to fix something". If I've done anything wrong, please correct me (and the post).
I (and a lot of other people) started having problems with Exchange ActiveSync with Hotmail around the mid-to-end of Jun 2012.
The symptoms on HTC Sense 4.0 phones include the error message "Sync is currently experiencing problems. It will be back shortly" when you try to sync with your Hotmail account.
On searching for a solution, I've found this is a known problem affecting multiple OS platforms (AOSP Devices, iPhones, BB’s, etc). Microsoft is updating their Hotmail servers with a newer version of the protocol, and this is breaking ActiveSync with Hotmail on many devices.
At some point in the future, many people expect that HTC will need to update their client software to support this new protocol. Until they do, I think that I’ve discovered a solution that may fix problems people have been having with syncing with their Hotmail accounts (and getting the "Sync is currently experiencing problems. It will be back shortly" errors.).
I make no promises that this will fix your problem (it worked for me). I only have one phone (to test with) and no friends (who could help with testing). The solution I’m recommending will cost you $3.00 so if you don’t want to initially spend the money on an application, then I’d recommend waiting for a few other users (who will hopefully report back) on whether or not this fixed they EAS issue with Hotmail.
I’ve applied this change and I’ve been able to successfully (manually) sync with my Hotmail Account successfully for the past 24 hours. I have not tested this with Contacts, Calendars, Tasks or with Push Mail (if this method allows for the successful sync of any/all those fields, please report back). I’ve been successfully syncing over WiFi and via my cellular connection.
Assumptions:
1) OS is ICS and you’re using the HTC Mail.apk (default HTC Mail Application) to sync with Hotmail.
2) Your phone is rooted.
3) You have SuperSU intstalled from Play Store: https://play.google.com/store/apps/details?id=eu.chainfire.supersu
4) You’re willing to spend $3.00 to buy SQLite Editor. (If someone know of a free version, please let me know and I’ll update the post).
Steps:
1) Create your EAS Hotmail Account just like you normally would: Settings->Accounts & Sync->Add->Exchange ActiveSync
2) Once you’ve completed your Account configuration, go to the Play Store and buy (sorry) SQLite Editor: https://play.google.com/store/search?q=sqlite+editor . It’ll cost you 3 bucks and it’s a great program (I’m not associated with the program at all (no conflicting interest)).
3) Launch SQLite Editor (once installed). It will ask for SU permissions the first time you launch it: Please allow SU access.
4) After a few minutes of scrubbing your phone’s databases, you’ll see a list. Scroll down to the one titled “Mail” (in smaller print right below the title “Mail”, you should see “com.htc.android.mail”). Tap on “Mail”->”mail.db”->”accounts”.
5) After clicking on “accounts, you should see a screen with all of your email accounts listed (if you have more than one). Tap AND HOLD on your Hotmail Account. From the pop-up menu, click on “Edit Record”.
6) Scroll down to you find the Field titled “_easSvrProtocol”. You should see a value in the field (mine had a 14 in the field). Change the value to 2.5 and click on “Save”.
7) Reboot your phone
8) Trying syncing your Hotmail account. It should now sync without the annoying message “Sync is currently experiencing problems. It will be back shortly"
Please provide feedback.
If anyone is wondering: I don't have a HTC One X (rather I have the Sprint EVO 4g LTE). It's S-Off/Rooted and I'm using a custom ROM (see signature).
Justin
Click to expand...
Click to collapse
The first option to try is to change the Exchange Active server name, this is something that seems to work on HTC devices. It worked in my case. One of the problems is the new protocols/servers that Microsoft are using needs a redirect to what seems to be a particular data centre your account is held at, this redirect isn't understand by a lot of devices. So try this first, you will need to remove the Active Exchange account first which will clear contacts etc until you resyns.
1) Log into Hotmail via the internet, and look at the Url you are redirect to, for example: https://snt108.mail.live.com/default.aspx
2) Take the first three letters after the //, in this example snt. The three letters appear to identify the data centre holding your account.
3) Re-add your Exchange account, select manual setup, enter your details, and for the domain name use those first 3 letters then add -m.hotmail.com, in this example the server becomes snt-m.hotmail.com
4) For your username, use your email address, this might be populated already with just the first part of your email address, but it is important to then add the rest, so essentially your email is appearing twice in the settings.
Then complete the set-up and try and sync.
Hope that helps. If not, it is worth trying the other suggestion.
Regards
Phil
PhilipL said:
Hi
The first option to try is to change the Exchange Active server name, this is something that seems to work on HTC devices. It worked in my case. One of the problems is the new protocols/servers that Microsoft are using needs a redirect to what seems to be a particular data centre your account is held at, this redirect isn't understand by a lot of devices. So try this first, you will need to remove the Active Exchange account first which will clear contacts etc until you resyns.
1) Log into Hotmail via the internet, and look at the Url you are redirect to, for example: https://snt108.mail.live.com/default.aspx
2) Take the first three letters after the //, in this example snt. The three letters appear to identify the data centre holding your account.
3) Re-add your Exchange account, select manual setup, enter your details, and for the domain name use those first 3 letters then add -m.hotmail.com, in this example the server becomes snt-m.hotmail.com
4) For your username, use your email address, this might be populated already with just the first part of your email address, but it is important to then add the rest, so essentially your email is appearing twice in the settings.
Then complete the set-up and try and sync.
Hope that helps. If not, it is worth trying the other suggestion.
Regards
Phil
Click to expand...
Click to collapse
I tried "snt-m.hotmail.com" but the sync never completes.
For the moment, I use the "Hotmail" app from the store. I hope it will be fixed in next rom.
PhilipL said:
Hi
The first option to try is to change the Exchange Active server name, this is something that seems to work on HTC devices. It worked in my case. One of the problems is the new protocols/servers that Microsoft are using needs a redirect to what seems to be a particular data centre your account is held at, this redirect isn't understand by a lot of devices. So try this first, you will need to remove the Active Exchange account first which will clear contacts etc until you resyns.
1) Log into Hotmail via the internet, and look at the Url you are redirect to, for example: https://snt108.mail.live.com/default.aspx
2) Take the first three letters after the //, in this example snt. The three letters appear to identify the data centre holding your account.
3) Re-add your Exchange account, select manual setup, enter your details, and for the domain name use those first 3 letters then add -m.hotmail.com, in this example the server becomes snt-m.hotmail.com
4) For your username, use your email address, this might be populated already with just the first part of your email address, but it is important to then add the rest, so essentially your email is appearing twice in the settings.
Then complete the set-up and try and sync.
Hope that helps. If not, it is worth trying the other suggestion.
Regards
Phil
Click to expand...
Click to collapse
Phil,
I've tried that (mine started with "bay" so I tried changing my server to bay-m.hotmail.com) but I couldn't get it to work. I know some people have had sucess but others didn't (I was one of those who still couldn't sync). By changing the “_easSvrProtocol” from 14 to 2.5 was the only way I could get it to work. Currently I'm sync'ing using the default server (m.hotmail.com) and everything is working as designed.
Justin
Hi
weatheryoko said:
Phil,
I've tried that (mine started with "bay" so I tried changing my server to bay-m.hotmail.com) but I couldn't get it to work. I know some people have had sucess but others didn't (I was one of those who still couldn't sync). By changing the “_easSvrProtocol” from 14 to 2.5 was the only way I could get it to work. Currently I'm sync'ing using the default server (m.hotmail.com) and everything is working as designed.
Justin
Click to expand...
Click to collapse
I think the problem arises when they stop supporting these older protocols, hopefully by then HTC or Microsoft will have worked out the problems, until then we have to find our own solutions, nice one Microsoft.
Regards
Phil
Just confirming the solution in post #1 worked for me.
Big thanks here but curious to know how you would figure this out? What changed when the figure was altered from 14 to 2.5 as it was in my case also?
Funny thing i had similar problems with a normal exchange account, even after installing stock RUU.
Sent from my HTC One X using xda premium
Maybe a dev can see if a mod can be made for solving this problem?
Sent from my HTC One X using xda app-developers app
Risingson said:
Just confirming the solution in post #1 worked for me.
Big thanks here but curious to know how you would figure this out? What changed when the figure was altered from 14 to 2.5 as it was in my case also?
Click to expand...
Click to collapse
After reading about this on multiple threads (both within XDA and outside), I kept seeing reports from various posters that said "If you force the 2.5 Protocal, EAS works on Hotmail". So I started digging around and came up the the solution above.
Risingson: May I ask what you are sync'ing? (i.e. Contacts, Calendar, Email?) I only sync email so I'm curious if this fix allows for full EAS capability with Hotmail. I would think it would, but I'd like confirmation.
Justin
Funnily enough, the Hotmail app works fine for syncing contacts, emails and calenders.
weatheryoko said:
Risingson: May I ask what you are sync'ing? (i.e. Contacts, Calendar, Email?) I only sync email so I'm curious if this fix allows for full EAS capability with Hotmail. I would think it would, but I'd like confirmation.
Justin
Click to expand...
Click to collapse
Just email. Contacts and calendar are linked to Gmail which I am slowly making the switch to.
Push email works perfectly for hotmail now. It's a .co.uk account FWIW.
Risingson said:
Just email. Contacts and calendar are linked to Gmail which I am slowly making the switch to.
Push email works perfectly for hotmail now. It's a .co.uk account FWIW.
Click to expand...
Click to collapse
You've got the exact same set up that I have (except I'm using hotmail.com).
Justin
YES! works for me! big Thanks...
This worked for me as well on my Evo 4G LTE. Thanks weatheryoko .
For what it's worth, you don't need the $3 app. You can use something like SQLite Database Browser on your computer instead.
jadeboy7 said:
This worked for me as well on my Evo 4G LTE. Thanks weatheryoko .
For what it's worth, you don't need the $3 app. You can use something like SQLite Database Browser on your computer instead.
Click to expand...
Click to collapse
Is it possible to make this modification without root? Copy and modify the file on pc and copy it again to the device with a "adb push command"?
Sent from my HTC One X using xda app-developers app
MickyMax said:
Is it possible to make this modification without root? Copy and modify the file on pc and copy it again to the device with a "adb push command"?
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Can you mount the /data partition without root? The database file (mail.db) is in /data/data/com.htc.android.mail/databases. If you can push/pull to/from there, it should work. I don't have much experience with unrooted devices though.
jadeboy7 said:
Can you mount the /data partition without root? The database file (mail.db) is in /data/data/com.htc.android.mail/databases. If you can push/pull to/from there, it should work. I don't have much experience with unrooted devices though.
Click to expand...
Click to collapse
Very good question... Someone can help?
MickyMax said:
Very good question... Someone can help?
Click to expand...
Click to collapse
You can always try it and see if it works.
This is interesting, so this would mean that recently Microsoft has upgraded their Exchange server from Exchange 2003 sp2 to Exchange 2010. They have always run a very old version of Exchange which is why the utilized Activesync version was 2.5. So if the fix is to change it from Activesync 14.0 to 2.5 that means some software upgrade happened recently on Microsoft's side which is what is causing this issue.
It's working!
FYI: My phone isn't rooted but is unlocked with custom recovery
So the adb commands are working fine! :good:
I have a folder with fastboot stuff : "D:\fastboot"
I have created a hotmail account on my phone and the fist sync doesn't work.
My phone is connected with debugging enabled and I run these commands
adb pull /data/data/com.htc.android.mail/databases/mail.db
Click to expand...
Click to collapse
I now have the "mail.db" file on my fastboot folder.
I downloaded SQLite Database Browser as suggested before. With the tool, I open the data of the table "account". I search my hotmail account and updated the "easSvrProtocol" to "2.5". Do not forget to save!
View attachment 1226181
I launched the push command
adb push mail.db /data/data/com.htc.android.mail/databases/
Click to expand...
Click to collapse
Reboot the phone and voilà!
The sync is working fine!
Thanks to jadeboy7 and weatheryoko
Please click Thanks if this post helps you.
Hi
I recently moved from Samsung Galaxy note 3 to LG G3. After configuring my email in the default mail app, I noticed that any outgoing emails that are sent from the LG G3 were being saved in a folder labeled "sent". However, this seems to be a locally saved "sent" folder, since I am unable to find these emails anywhere else I have my email setup such as Outlook on my PC.
Whereas on the samsung galaxy note 3, the emails that were sent in the "sent" folder, were actually being saved on the remote folder with the same label.
Is there a way to choose where sent emails get saved on the LG G3?
My email is setup as IMAP.
see attached screenshot showing the current folder structure. I am not sure why all remote folders are labelled INBOX.xxxx. This is not how I have them labelled on outlook.
Appreciate your help. Thanks.
Model number: LG-D855 (32GB)
Android Version: 4.4.2
Build number: KVT49L.A1404795316
Software version: V10e-AME-XX
pythus said:
Hi
I recently moved from Samsung Galaxy note 3 to LG G3. After configuring my email in the default mail app, I noticed that any outgoing emails that are sent from the LG G3 were being saved in a folder labeled "sent". However, this seems to be a locally saved "sent" folder, since I am unable to find these emails anywhere else I have my email setup such as Outlook on my PC.
Whereas on the samsung galaxy note 3, the emails that were sent in the "sent" folder, were actually being saved on the remote folder with the same label.
Is there a way to choose where sent emails get saved on the LG G3?
My email is setup as IMAP.
see attached screenshot showing the current folder structure. I am not sure why all remote folders are labelled INBOX.xxxx. This is not how I have them labelled on outlook.
Appreciate your help. Thanks.
Click to expand...
Click to collapse
after further research it seems this is a common issue with IMAP and the stock / default mail app. The only solution is to use third party apps that can handle IMAP better.
would appreciate any input on this issue.
thanks
pythus said:
after further research it seems this is a common issue with IMAP and the stock / default mail app. The only solution is to use third party apps that can handle IMAP better.
would appreciate any input on this issue.
thanks
Click to expand...
Click to collapse
I belive the problem is that all your other folders are prefixed (or better say, subfolders of Inbox, so you understand what i mean). The solution I would reccomend would be to first remove the mail account that you have set up on your phone (in the e-mail app), and then set it up again. While you are setting it up, at the step where you are configuring INBOUND settings, there is a field labeled "IMAP path prefix" (I have stock app, but G3s shouldn't be any different for this). In that field you need to input INBOX. Let it sync and it should be fine
EDIT: After you do this, you will have 2 separate folders for trash/deleted messages, cause naming convention in outlook is different. If you need this synced too, you will have to rename the folder in Outlook. It won't allow you to do this from outlook itself. You can use a tool named MFC Mapi to rename the folder, you can find it on this page: mfcmapi.codeplex.com . I've already done this several times, being a sys admin, and it works just fine. If you are doing this, it would be better to do it before setting up your account on your phone.
Speaking of the default LG email app, is there any way to enable push frequency? I didn't see the option for it on the GPad either.
Sent from my LG-D851 using Tapatalk
pedja.m said:
I belive the problem is that all your other folders are prefixed (or better say, subfolders of Inbox, so you understand what i mean). The solution I would reccomend would be to first remove the mail account that you have set up on your phone (in the e-mail app), and then set it up again. While you are setting it up, at the step where you are configuring INBOUND settings, there is a field labeled "IMAP path prefix" (I have stock app, but G3s shouldn't be any different for this). In that field you need to input INBOX. Let it sync and it should be fine
EDIT: After you do this, you will have 2 separate folders for trash/deleted messages, cause naming convention in outlook is different. If you need this synced too, you will have to rename the folder in Outlook. It won't allow you to do this from outlook itself. You can use a tool named MFC Mapi to rename the folder, you can find it on this page: mfcmapi.codeplex.com . I've already done this several times, being a sys admin, and it works just fine. If you are doing this, it would be better to do it before setting up your account on your phone.
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Thanks for clarifying. The issue is clearer to me now. I checked on my previous android device, where I had no issues with IMAP, and the path prefix option was there. Sadly, "IMAP path prefix" option is not available on my LG G3. Hopefully, this gets included in a future update.
I found a link where you can download the apk of the stock email app from android 4.4. There was no path prefix option here either. However, it detected my IMAP folders automatically and it is working fine (all folders including trash).
http://www.androidpolice.com/2014/06/18/googles-stock-email-app-finds-its-way-onto-the-play-store/
With regards to sync intervals, on the default email app on the G3, there is an "Update Schedule" option, where you can specify the sync intervals from 5 minutes up to 8 hours, peak and off-peak times.
That can't be right, it's one of important options for imap since quite some admins are setting prefix. I have the stock e-mail app (or better say the CM11 one). The option should be in Settings > Account name > Incoming settings , then the last field, just under the Security type, is IMAP path prefix. If you are setting up new account then Manual setting should be selected when prompted. I know you solved the issue, but can you double check? It seems impossible to me that it is not there since the option is quite important. You can see how it looks on my phone at the screenshot in the attachment
pedja.m said:
That can't be right, it's one of important options for imap since quite some admins are setting prefix. I have the stock e-mail app (or better say the CM11 one). The option should be in Settings > Account name > Incoming settings , then the last field, just under the Security type, is IMAP path prefix. If you are setting up new account then Manual setting should be selected when prompted. I know you solved the issue, but can you double check? It seems impossible to me that it is not there since the option is quite important. You can see how it looks on my phone at the screenshot in the attachment
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I checked again and the IMAP path prefix is not there. I took screenshots of the process of setting up my IMAP email. see the attached photo. In comparison, I also attached my settings from my Galaxy Note which has the IMAP prefix path option.
I sent an email to LG customer service ang got the below response. Its looks like an auto reply. Will update if they respond directly.
Thank you for writing to LG Electronics.
Please let us express our sincere apologies for the situation you faced and thank you for taking time to contact us
Regarding your complaint kindly we would like to inform you that we already escalated to the concerned department and they will take an action regarding this complaint.
We are committed to provide you with the level of service you expect from LG. We value you as a customer and appreciate any additional feedback you may have in the future.
Best Regards,
Customer Service Department
pythus said:
I checked again and the IMAP path prefix is not there. I took screenshots of the process of setting up my IMAP email. see the attached photo. In comparison, I also attached my settings from my Galaxy Note which has the IMAP prefix path option.
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Wow, this is really a surprise. I am still deciding on which phone to buy from the mighty trio (G3, S5, One M8). This thing wouldn't hit me much though because the accounts I use atm are not with IMAP prefix. Still, I can't believe there isn't an option to set prefix because it's not really uncommon and all the users who have prefix on IMAP accounts are getting screwed this way.