Related
I pay the $7 per month, and I want to eventually trade in my 002 EVO for a newer model before I upgrade to something better (talking months and months from now). I want to know basically what will get me a new EVO and how much it will cost me. I already have the light leakage around the bottom buttons, and I know most would see that as a huge flaw. Any input is appreciated.
Why don't you just go into a Sprint store now and trade the phone in for a newer hardware version. That's what I'm going to do since my camera lens cracked and the horrible light leakage. It IS a big deal to me because I watch a lot of movies at night on my phone.
If you claim insurance on your phone you should let them know of the issue with the light leakage (or any other issues) so you can send your phone back in to them. If you are intending on keeping the phone and selling it that would be considered fraud but it's your choice.
gqstatus0685 said:
Why don't you just go into a Sprint store now and trade the phone in for a newer hardware version. That's what I'm going to do since my camera lens cracked and the horrible light leakage. It IS a big deal to me because I watch a lot of movies at night on my phone.
If you claim insurance on your phone you should let them know of the issue with the light leakage (or any other issues) so you can send your phone back in to them. If you are intending on keeping the phone and selling it that would be considered fraud but it's your choice.
Click to expand...
Click to collapse
So I just walk in and let them know that I want a fixed device? And I intend to keep the new one for a couple weeks before selling it. I just won't want to sell off one of the launch models with the problems associated with that.
what's the diff between the launch and current models besides the light leakage?
If it's anything like other cellular insurance claims you won't be able to keep the "defective" phone. But if you did file a claim you would be subject to the deductible, 50-100 dollars I believe?
cesjr02 said:
If it's anything like other cellular insurance claims you won't be able to keep the "defective" phone. But if you did file a claim you would be subject to the deductible, 50-100 dollars I believe?
Click to expand...
Click to collapse
No, no. I don't want to keep my 002. I want to exchange it for a newer version that will sell for more when I upgrade. I just wanted to know what it took to get them to swap it out.
--
Sent from my HTC Supersonic.
I've been dealing with Sprint for a long time and I have abused their insurance policy as well so let me give you the breakdown for it.
First off, what the Sprint Total Equipment Protection Plan (TEP) is not. It is NOT an upgrade plan. Meaning you can't go in and ask them to swap your phone out just because you want to. There are ways to get "free" upgrades, but I won't go into that. Which brings me to my next point.
Sprint will only swap out your phone if there is something wrong with it. In other words, if its Sprint/HTC's fault or it is not working properly for some reason and it is NOT YOUR FAULT. Defects, software failures(MAJOR), etc. When you tell them what is wrong with your phone, be as DETAILED as possible. They will always reset your phone to factory defaults and try to reproduce the issue. If they can't reproduce the issue, they will return it and say its working fine now. If they reproduce it, they will try to repair it. If they can't repair it, they will order you a replacement. THIS IS FREE
ALSO NOTE: This is Sprint's general policy. There are exceptions, and depending on the person you get, they might be able to do more for you. But this is what you should expect!
If there is damage due to a drop, water damage, or anything that is YOUR FAULT, they will tell you to go through Asurion. Sprint's insurance carrier or w.e the terminology is. This is when you have to dish out the $100 copayment. Only do this if you messed up big time by cracking your screen, dropped it in the toilet (EWW), etc.
Now some extra tips: You want to call Sprint's customer service first. Tell them about your problems, go through their "troubleshooting". If they fix the issue, great! If not, then after you are done, make sure they note your account that you called regarding the issue so when you go into the Sprint store they will have your information. BE POLITE! Trust me it goes a long way.
When you get in the Sprint store, go to their repair center. Tell them you called Sprint's customer care and was told to come in. Give them EVERY SINGLE problem associated with the phone. If it is a defect such as the light leakage, make sure they know that it is a known issue and to check their database. I recently lost 4G cause I lost my RSA keys (stupid WIMAX Radios). I unrooted and went into a Sprint store and just basically said, My 4G isn't working. They did their usual checks. Made sure it wasn't rooted, latest update, factory reset, update profile, etc. They couldn't fix it so they ordered me a replacement phone and i got it the next day.
Just to add:
It really depends on how helpful their repair department / manager is. Some will swap out your phone without an issue even if you walk in and say "I want a new phone because this one isn't as bright as my friends."
Others will make the whole process feel like you are pulling teeth! It depends on the person. I suggest if you get this type of person, ask for their supervisor or if they are the supervisor, go to another Sprint store. But also think about what you are asking for. If your phone "feels" different in your hand than your friend's Evo, they will almost NEVER replace your phone. Cause come on. That's just unreasonable. But if there's light leakage, major lag, your battery dies in 2 hours, 4G / 3G, etc doesn't work. Your phone reboots over and over AND ITS NOT YOUR FAULT, then they will try to fix it or get you a replacement.
sekigah84 said:
Just to add:
It really depends on how helpful their repair department / manager is. Some will swap out your phone without an issue even if you walk in and say "I want a new phone because this one isn't as bright as my friends."
Others will make the whole process feel like you are pulling teeth! It depends on the person. I suggest if you get this type of person, ask for their supervisor or if they are the supervisor, go to another Sprint store. But also think about what you are asking for. If your phone "feels" different in your hand than your friend's Evo, they will almost NEVER replace your phone. Cause come on. That's just unreasonable. But if there's light leakage, major lag, your battery dies in 2 hours, 4G / 3G, etc doesn't work. Your phone reboots over and over AND ITS NOT YOUR FAULT, then they will try to fix it or get you a replacement.
Click to expand...
Click to collapse
I would add, That this guy is right with everything he is saying.. It depends on the person.. Which is weird because they should have proper guidelines... But obviously they can alter them because I have walked in before and got a new phone just because I didn't like it (got a new one) and then the opposite..
Didn't Sprint recently overhault their replacement policies, though? What was all of that about free replacements if you pay the $7 fee for bascially anything except water damage?
TheBiles said:
Didn't Sprint recently overhault their replacement policies, though? What was all of that about free replacements if you pay the $7 fee for bascially anything except water damage?
Click to expand...
Click to collapse
It hasn't changed. They didn't explain it in full.
The $7 basically covers repairs in store and any non-fault issue your phone is having. If you broke it all on your own, you have to pay the $100 deductible. So you dropped your phone down a flight of stairs and the screen cracked. Now as for the camera lens cracking, you can say its cause the damn camera lens protrudes out and you put it down and it cracked. They know about this already and its just a design flaw. Hence why people are getting replacements because of that.
What did change a while back was it used to be $50 per claim. Now they jacked it up to $100. It used to be a great way to get cheap phone upgrades as long as Asurion ran out of replacement phones or your phone is so old they don't support it anymore. In that case they would give you the next best thing.
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
entropism said:
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
Click to expand...
Click to collapse
TEP is the $7/month, right?
Edit: Just checked, and it is:
Total Equipment Protection - $3 insurance premium & $4 service/repair $7.00
Click to expand...
Click to collapse
Correct. Though technically it's $4 and $4, with $7 being the package price.
entropism said:
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=819504
http://www.phonenews.com/sprint-tepsr-changes-next-week-13303/
I didn't get any updates in the mail from Sprint on this cause I have TEP so this is news to me. Thanks for the update. I stand corrected. This makes the $7/mo charge worth it.
So take the mindset I had and just pretend that everything but dropping it in the toilet and setting it on fire or losing it is free. The latter costs $100 LOL
More or less, if its damaged beyond repair = Asurion and almost everything else = free repair if under TEP and $35 if not. Thats sexy.
Yes, as long as your phone isn't in three pieces and you have TEP, it is free. Now they get to bring in the $$ cause more people will but the insurance. And most people don't ever use it. In fact, until I got the Hero last year I had never used my insurance. Now I have used it twice. Once with busting the speaker and once with my Evo because it would not stop rebooting. Didn't pay anything. I felt like I got special treatment because I had insurance.
Sent from my iPhone with the bigger Gee Bees.
From my own experiences...
With sprint's insurance a lost phone and $100 will get you a refurbished POS that will most likely be much worse than the phone you have now, complaining about it after you get it is futile as well. I lost one phone in ten years and I was furious at the phone they gave me. It came with a busted speaker and a glitchy screen.
I got rid of their insurance and am going through best buy atm. Supposedly, as long as you keep all the pieces, you will get a brand new one if you ever break your phone. I'm not sure if it covers lost phones though.
Actually, if you get a bad phone from asurion, it has a one year warranty, so have them replace it.
Best buy will not simply give you a new phone, they ship it to their center and repair it (over the course of 2 weeks) while you wait.
As for not knowing the new policies, it was mailed to everyone inside your bill a few months back.
Sent from my PC36100 using XDA App
Just bought my phone yesterday & have 14 days to decide if I want opt in with Sprint's insurance plan.
I did so because I wanted to see what other "alternative" insurance competitors had to offer.
Ensquared seems to be pretty good but some things to take into consideration before choosing them:
Monthly premiums are less: $4.91 vs. Sprints $8 which comes out to $58.99/yr. vs Sprints $96/yr. And with Ensquared you pay the whole plan fee up front.
Ensquared's deductible is $75 BUT it's my understanding that there is a $35 admin fee for the first claim and a $25 admin fee for the 2nd & 3rd claim (wtf!!!).
So with Ensquared it comes out to $110 for the 1st claim & $100 for the 2nd & 3rd claims (admin fees included), whereas Sprint has a $100 deductible for 3 claims within a 12 mo. period & no admin fees (I think)
Both Ensquared & Sprint cover up to $1000 on each claim.
On Ensquared's 1 yr. plan you can file up to 2 claims within a 12 month consecutive period, their 2 yr. plan covers up to 3 claims BUT the 2 yr. plan asks for an up front payment of $99.99 which comes out to $4.16/mo. or $49.99/yr.
Sprint also allows one the option to cancel at anytime & receive a prorated credit of your unearned premium, not too sure about Ensquared.
So taking everything into consideration we can see that Ensquared's monthly premiums are lower BUT when filing a claim it costs more.
When calculating all the numbers between the two on a 1 yr. plan basis & using 2 claims within that year. Ensquared comes out to $268.99 & Sprint comes out to $296 (but you have one more claim left)
In the end I'll probably go with Sprint for 3 major reasons: The biggest is no admin fees, the 2nd is a higher number of allowed claims given within each plan period & the 3rd is the ability to recomp any unearned premium.
If anyone here has experience with both can you please post any additional pro's & cons between the two including the level of customer service.
Thanks.
I pay the $8 insurance on both of my phones. It is really nice being able to walk into a Sprint store and walk out one hour later if you have an issue. When I had my OG Epic, my screen went bad. I brought it in and they not only replaced the screen but also the keyboard and battery cover. It was like getting a new phone.
Sent from my Nexus S 4G using xda premium
JohnCorleone said:
I pay the $8 insurance on both of my phones. It is really nice being able to walk into a Sprint store and walk out one hour later if you have an issue. When I had my OG Epic, my screen went bad. I brought it in and they not only replaced the screen but also the keyboard and battery cover. It was like getting a new phone.
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
This is where having the insurance doesn't seem to make sense... I don't carry it, but if my screen goes bad, I wall into a Sprint store, pay $35, and they replace the phone under manufacturer warranty. Only down side is it sometimes takes a day store a replacement to arrive.
In your case, you had to pay $100, or the cost of repair, right?
Sent from my SPH-D710 using XDA App
Maybe I'm wrong, but as I understand it, any insurance claims require you to send the phone to Asurion. I don't believe the Sprint stores handle any insurance claims.
EL TEJANO said:
Ensquared's deductible is $75 BUT it's my understanding that there is a $35 admin fee for the first claim and a $25 admin fee for the 2nd & 3rd claim (wtf!!!).
Click to expand...
Click to collapse
Where did you read that the first claim has a $35 fee? First claim is $75, after that it's $100. So for one year it's $60 and two claims ($75, $100). 2 year it's ($75, $100, $100)
mzaur said:
Where did you read that the first claim has a $35 fee? First claim is $75, after that it's $100. So for one year it's $60 and two claims ($75, $100). 2 year it's ($75, $100, $100)
Click to expand...
Click to collapse
I read it on their page, unless it was for a different type phone. Either way it's still ridiculous.
I don't have Sprint. Ensquared is considerably cheaper than my options with AT&T. Even compared to Sprint's TEP, if something happens after 12 months, that's 96+100= $196 for replacement. With Ensquared it's $135 if you have 1 year plan and $175 with 2 year plan. Not ridiculous at all.
I was going to stop my Sprint insurance last week because I baby my phone and nothing ever happens. Then my phone stops working. After 45 mins the tech couldn't bring her back to life so they swapped it out right then and there. Usually they order one and it takes a day to get there but I got lucky. Lesson learned it's nice having Sprints insurance. lol
Dalmus said:
This is where having the insurance doesn't seem to make sense... I don't carry it, but if my screen goes bad, I wall into a Sprint store, pay $35, and they replace the phone under manufacturer warranty. Only down side is it sometimes takes a day store a replacement to arrive.
In your case, you had to pay $100, or the cost of repair, right?
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
The $100 is only for lost/stolen phones when you go through Asurion. I have taken phones into the Sprint store and got them fixed or replaced without paying anything since I have TEP. A friend of mine that is a fireman and does construction on the side breaks his phone a few times a year and never pays for repair or replacement. Think on his latest phone he switched to Best Buy's insurance and then switched back to Sprint's after his first claim with BB. They sent his phone out for a month before finally agreeing to replace it. Sprint he has never waited more than 2 days.
blkhwkz said:
The $100 is only for lost/stolen phones when you go through Asurion. I have taken phones into the Sprint store and got them fixed or replaced without paying anything since I have TEP. A friend of mine that is a fireman and does construction on the side breaks his phone a few times a year and never pays for repair or replacement. Think on his latest phone he switched to Best Buy's insurance and then switched back to Sprint's after his first claim with BB. They sent his phone out for a month before finally agreeing to replace it. Sprint he has never waited more than 2 days.
Click to expand...
Click to collapse
the $100 insurance claim also applies to broken screens w/more than a 1/2 inch crack. My wifes EVO dropped a few months back and the screen is nearly shattered. Only way to fix it is to file insurance claim and pay deductible. Sprint stores wont even touch it. Good thing for her is its still usuable and shes waiting a couple months for an upgrade.
Call your home insurance. We're with Amica, and when we asked them about additional coverage for our electronics, they said we could insure all of our electronics (2 cell phones, ipad, 2 Touchpads, computers, etc.) for ~$50 per year. This would be used for worst case scenarios, such as losing your phone, or breaking it beyond repair.
If you have an issue like a bad screen, broken camera, defective microUSB port, etc just take it in to Sprint and pay the $35 to have it repaired. The only way the $8 TEP program is beneficial is if you're very clumsy and/or your phones seem to always break.
I work in a metal fab shop and my phone speakers go out a lot so 8 bucks a month is a good deal for me.
Sent from my PG86100 using XDA App
thaprinze said:
Call your home insurance. We're with Amica, and when we asked them about additional coverage for our electronics, they said we could insure all of our electronics (2 cell phones, ipad, 2 Touchpads, computers, etc.) for ~$50 per year. This would be used for worst case scenarios, such as losing your phone, or breaking it beyond repair.
Click to expand...
Click to collapse
Well I'll agree that $50 per year to cover your electronics is good but is there a deductible that must be met first?
so ive recently dropped my phone, screen cracked, no biggie, so i take it to the sprint store that repairs it like i did the past few times, however this time they say they have no wide cable screens in stock to replace it. so i ask "When will you have it back in stock?" she says she doesnt know, so i ask "Is there a way i can have that ordered for my phone?" she says no and goes on a long rant about how another customer hasnt had his fixed for months and suggests me to a competitor that fixes phones. if i paid for the full coverage insurance and they cant fix my phone, what should i do to fix the screen? should i call customer service and demand a replacement free of cost because the company stopped making my screen? or will i be stuck with the 100 deductable
gamef247 said:
so ive recently dropped my phone, screen cracked, no biggie, so i take it to the sprint store that repairs it like i did the past few times, however this time they say they have no wide cable screens in stock to replace it. so i ask "When will you have it back in stock?" she says she doesnt know, so i ask "Is there a way i can have that ordered for my phone?" she says no and goes on a long rant about how another customer hasnt had his fixed for months and suggests me to a competitor that fixes phones. if i paid for the full coverage insurance and they cant fix my phone, what should i do to fix the screen? should i call customer service and demand a replacement free of cost because the company stopped making my screen? or will i be stuck with the 100 deductable
Click to expand...
Click to collapse
You could go to asurion I believe not sure. If you go to asurion you might a get a evo3D as a replacement
Sent from my Warm 3.5 Evo using XDA app
Ok I think you are a little confused. Asurion is your insurance company, which has nothing to do with sprint. If you already paid 100 dollars for the deductible, then you paid that to Asurion, and THEY should be sending you another phone, either a refurb 4g or a new evo 3d. They don't fix phones, they just send out whole phones.
Now, sprint will usually fix phones in their stores if you have TEP (which you do). Sometimes they will do it for free, sometimes they will charge like 25-25 bucks. But as you stated, they said they are out of those screens. So you can either try a few more stores, or go through Asurion (which it sounds like you already did by paying the deductiuble).
So does anyone know if there is a time factor for Asurion claims? My e4gt has had a cracked screen for sometime now and when I started a claim months ago I wasn't able to do it due to sudden financial woes... Anyways I would assume that I should still be able too do so, right? I mean I'm still paying for the insurance .. As of just a few days ago I bricked it... So a busted screen that no longer lights up except for the beautiful blue led seems like they may go together I would hope, lol! Anyone have any info on the replacements? This is my first phone with Sprint and before this I had cricket, you just paid 85 dollars and got your replacement right there...
If you have TEP I'd just take it into a repair center.
Asurions rule ia hat there has to be usage on the device your looking to get replaced within he past 60 daya. so if you swapped to an old phone over two months ago, Asurion wont replace it for the $100 deductible unless you put the phone back on. Try going to a cell phone repair store firat though. 3RD party non corporate stores have leeway if they have the parts. theres also some spots that just repair phones for a fee, regardless of insurance or carrier.
Sent from my SPH-D710 using xda premium
NJMoreno22 said:
Asurions rule ia hat there has to be usage on the device your looking to get replaced within he past 60 daya. so if you swapped to an old phone over two months ago, Asurion wont replace it for the $100 deductible unless you put the phone back on. Try going to a cell phone repair store firat though. 3RD party non corporate stores have leeway if they have the parts. theres also some spots that just repair phones for a fee, regardless of insurance or carrier.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I went to a place called "CPR" Its cell phone repair... the guy told me around 300 w parts and labor.... He told me that parts for these phones are expensive. This was before it was bricked. He said the glass replacement and the digitizer and labor will cost that much... Guy is crazy! I think that's the only place decently close that I know of. But now the phone WILL have to be replaced now that its a paperweight...
evo-t said:
I went to a place called "CPR" Its cell phone repair... the guy told me around 300 w parts and labor.... He told me that parts for these phones are expensive. This was before it was bricked. He said the glass replacement and the digitizer and labor will cost that much... Guy is crazy! I think that's the only place decently close that I know of. But now the phone WILL have to be replaced now that its a paperweight...
Click to expand...
Click to collapse
He's quoting you mostly labor then because the digitizer assembly is less than $100 online and it's easy as pie to replace.
confused you trying to fix your glass or get a new phone. If you are trying to obtain a new phone then I suggest you go on Sprints website lookup repair centers in your area and take your phone there first. Give them whatever story you like and see what happens. Then and only then if you can not get them to replace your phone you can go through Asurion or try taking it to a Sprint store and play dumb....
Choices:
Sprint Store: $35 or free replacement
Sprint Authorized repair: Refurb phone in a day or two as long as you have insurance
Asurion: $100
The choice is Yours-----
playya said:
confused you trying to fix your glass or get a new phone. If you are trying to obtain a new phone then I suggest you go on Sprints website lookup repair centers in your area and take your phone there first. Give them whatever story you like and see what happens. Then and only then if you can not get them to replace your phone you can go through Asurion or try taking it to a Sprint store and play dumb....
Choices:
Sprint Store: $35 or free replacement
Sprint Authorized repair: Refurb phone in a day or two as long as you have insurance
Asurion: $100
The choice is Yours-----
Click to expand...
Click to collapse
Originally I wanted to get it fixed.. Its bricked now.. I mainly needed to see if anybody knew if there was a time restriction for a claim. I started one a while back but never completed it. I kept using the phone but I bricked it a couple days ago. Now that I have a backup phone to use I was wanting to get it fixed.. I will look at the rapair centers though. Thanks for the info!
I filed for a claim 8/03/2012, and it has been on back order ever since. I have a cracked glass that's usable, and can barely be seen. Every thing functions as it should, and I was thinking just get a repair, but went the insurance route. After waiting until Tuesday I called Samsung to see what the repair cost for a cracked glass was, and I found out that they charge $178.50 to repair and to next day air there and back included in that cost.
I called Asurion to cancel and go the Sammy route because I was tired of waiting, and the chance that I could get a used refurbed GS III also help me to come to this decision. They won't cancel, and even though I was never sent the phone they tell me that I can not cancel once I put in a claim. Now this is rediculous in my eyes, what do you guys think. I am going to cancel my TEP and not worry after this is over because I get a years warranty from Samsung, and never had to use insurance ever since being with Sprint, and for 11.00 monthly plus 150.00 deductible I think Sammy repairing is cheaper if you have a case "which I didn't at the time that I dropped it 2nd day BTW" and need a crack repair.
I am not worrying about theft, and on my second line want a Nexus when it comes out at years end possibly, and my luck with holding onto and maintaining a phone is stellar so far minus this incident.
You can get cracked glass repaired for 28.00 more and no TEP cost if you go the route that I am going now because of this.
Back ordered still and patiently waiting!
Did you miss the part about NON-REFUNDABLE DEDUCTIBLE.
When you receive the replacement, just ship it back to them. You're still out the $150 though.
Sunsparc said:
Did you miss the part about NON-REFUNDABLE DEDUCTIBLE.
When you receive the replacement, just ship it back to them. You're still out the $150 though.
Click to expand...
Click to collapse
Yeah dude, it says something along the lines of THIS CANNOT BE UNDONE right before you click the button.
shiftr182 said:
Yeah dude, it says something along the lines of THIS CANNOT BE UNDONE right before you click the button.
Click to expand...
Click to collapse
Sunsparc said:
Did you miss the part about NON-REFUNDABLE DEDUCTIBLE.
When you receive the replacement, just ship it back to them. You're still out the $150 though.
Click to expand...
Click to collapse
It also says they will ship the phone within 7-10 business days which they have not....it is still back ordered. Therefore the deal can be canceled. In fact I let them know this tid bit, not only that it's not in the insuring clause of the contract therefore that non refundable crap is ambiguous, and any ambiguity in a contract where money is exchanged is null and void and all benefits go to the consumer.
The CS supervisor spent an hour trying to find the non refundable in the insuring clause and did not. They said they will call me when they find it However; they will not because that insuring clause is only a few paragraphs. Just to let you the unknowing know that every contract has a binder, and in that binder there must be clear concise wording of what will happen for the consideration "money". This is called the insuring clause or agreement in this case. If that clause does not have such wording the contract cannot have non refundable added when customers click buy.
They tried to stick me with paying overage for roaming last year while I was in Florida roaming, but I didn't let them. I told them that on their web site, and all printed literature including the contract it states unlimited roaming. They alerted me that it says it in small print in the back of the contract about limited roaming. I then pointed out to them the laws that protect the consumer from deceptive unclear contracts like that. I told them I could use all the unlimited data that I wanted until they cleared up the wording in that contract, and then issue the new contract to everyone stating the new terms with no ambiguity. They backed off. Then the next month they changed the contract to state that roaming is limited to 300 minutes on another network other than Sprint.
You all should know the laws and read contracts so that "you" don't get screwed. All this to say they can't make a contract and then change it when you are paying or it is null in void in a court of law, and you get a refund. Also this subject really is about letting you all know that for 178.50 you can get a cracked screen repaired shipped and picked up next day by Samsung.
If I pay 11.00 a month to now have been waiting since August 3, 2012 to now I could have had my phone back from Samsung with out having to worry if it is someones used refurbished phone. This would only cost me 28.50 more than my deductible which sent a bell ringing in my head that said I don't need insurance if the repair is 178.50 with out a monthly fee of 11.00. Why pay 132.00 a year and 150 deductible when you can pay yourself and pay Sammy to repair it properly. Since I am no worried about dropping or losing my phone I have decided to drop TEP.
Dropping the TEP for less costly repairs from Samsung, and next day service seems like a better deal for me......I leave this information for you to decide. Some of you may decide 11.00 monthly for possible refurbished phone is ok. Some of you may think that I may lose my phone so I need insurance. Some of you may say TEP is no big deal and go the route that I am going for such a small fee.
I agree...but what if your phone gets lost or stolen? If half the things covered by your insurance are things that you aren't worried about then yes it makes perfect sense that you may not need the insurance...but keep in mind not everybody is interested in throwing away lost/stolen coverage..or water damage...or shock damage beyond just a simple broken screen...or all the other things insurance covers. I'm glad you got lucky and only had minor damage that was repairable by Samsung....this time.
Backorders can be frustrating...hell if anything it makes me feel better when they don't have a large refurb pool of my phone to draw on...it means people have been very happy with the device so far and there hasn't been a lot of buyer's remorse or minor issues resulting in a ton of refurb devices. But this seems like you've freaked out and wasted a lot of your time and energy because you don't want to wait on a backorder...not to mention the large amount of stress it sounds like you're putting yourself through. Is it really worth it when you essentially as you said have a still usable phone and just have to wait a little while?
ghsthntr said:
I agree...but what if your phone gets lost or stolen? If half the things covered by your insurance are things that you aren't worried about then yes it makes perfect sense that you may not need the insurance...but keep in mind not everybody is interested in throwing away lost/stolen coverage..or water damage...or shock damage beyond just a simple broken screen...or all the other things insurance covers. I'm glad you got lucky and only had minor damage that was repairable by Samsung....this time.
Backorders can be frustrating...hell if anything it makes me feel better when they don't have a large refurb pool of my phone to draw on...it means people have been very happy with the device so far and there hasn't been a lot of buyer's remorse or minor issues resulting in a ton of refurb devices. But this seems like you've freaked out and wasted a lot of your time and energy because you don't want to wait on a backorder...not to mention the large amount of stress it sounds like you're putting yourself through. Is it really worth it when you essentially as you said have a still usable phone and just have to wait a little while?
Click to expand...
Click to collapse
All too true, but I make sure that my phone is protected from rain at all times. I have a case and a secure leather case to slide it in. I make sure I put it in a car cradle when driving. I won't worry about lost or stolen because I secure it at all times. Remember also that insurance is actuarial based on probability, and they bet you the average person won't lose or break it as much as you think that you may. So my only fear for insurance was cracking or dropping. I have a case, and I am not worried about that any more since the cost is less than having a TEP plan.
The only thing that irks me is the lies that I have been told while it was still back ordered. Yes it still works, but after trying TEP I find the service lacking, and more costly than Samsung repairing it. Not to mention the fact that at one point I get someones refurbished phone in the future. Now I may be lucky to get a new phone but in the future I may not. I now still may get a new phone who knows. I am not worried about breaking or lost/stolen or water damage....my only fear was a cracked screen since Sprint has decided not to repair them thus far.
Again you decide with the cost being so low from Sammy for repair or go Asurion!
the sprint TEP is a total rip off.. i can't believe it's $11/mo now with a $150 deductible.. i remember when i got my touch pro 2 (which was a $500 device at the time) i was only paying $4/mo + $50 deductible.
either there was a huge increase in fraud where people were constantly sending claims that forced sprint/asurion to increased the insurance, or sprint just got greedy and wanted to make a profit from the insurance program.
tft said:
the sprint TEP is a total rip off.. i can't believe it's $11/mo now with a $150 deductible.. i remember when i got my touch pro 2 (which was a $500 device at the time) i was only paying $4/mo + $50 deductible.
either there was a huge increase in fraud where people were constantly sending claims that forced sprint/asurion to increased the insurance, or sprint just got greedy and wanted to make a profit from the insurance program.
Click to expand...
Click to collapse
Any device $549.99 or higher MSRP has the $11 monthly plus $150 deductible, has nothing to do with fraud.
I never really got why people think so badly of refurbs...all phones become refurbs the second they're out of the box. I feel like the vast majority of devices that get returned and turn into refurb units are perfectly harmless things like easily replaceable components on otherwise perfectly fine phones (like your broken screen), buyers remorse returns, morons that swear their phone is broken when they're just doing something wrong or lying about how they're using the phone, or lazy sprint reps that could easily fix whatever the problem is but don't and just replace it instead.
I suspect a very small percentage of refurb units are genuine lemons or have defective hardware that has escaped detection...you probably have the same odds of getting one of those new out of the box.
As we in this community are well aware....most of the time issues with phones lies in the software not the hardware. That doesn't change with a refurb.
tft said:
the sprint TEP is a total rip off.. i can't believe it's $11/mo now with a $150 deductible.. i remember when i got my touch pro 2 (which was a $500 device at the time) i was only paying $4/mo + $50 deductible.
either there was a huge increase in fraud where people were constantly sending claims that forced sprint/asurion to increased the insurance, or sprint just got greedy and wanted to make a profit from the insurance program.
Click to expand...
Click to collapse
Well do you think they offer insurance to break even ? Thanks for the laugh
Sent from my SPH-L710 using xda premium
i've been waiting on a replacement for about 2 weeks now. cracker screen. thinking about sending it to samsung since i reported the phone stolen threw asurion. didnt tell sprint anything.
If you reported it stolen through them it reports to sprint as well.
Sent from my SPH-L710 using xda premium
This happened to me but is because we do not read the fine print. MONEY IS NOT REFUNDABLE PERIOD. i lost my GS3 and reported it, after an hour i got a call from my wife that she found the phone and i called asurion to cancel my report and refund my deductable, they say it was not possible. Well i got a new GS3 from asurion $150 deductable. Sold my bad esn one on ebay for $420. much better deal if u ask me.
tft said:
the sprint TEP is a total rip off.. i can't believe it's $11/mo now with a $150 deductible.. i remember when i got my touch pro 2 (which was a $500 device at the time) i was only paying $4/mo + $50 deductible.
either there was a huge increase in fraud where people were constantly sending claims that forced sprint/asurion to increased the insurance, or sprint just got greedy and wanted to make a profit from the insurance program.
Click to expand...
Click to collapse
Sprint as an agent for Asurion is making money regardless of any fool that thinks they are not. A Corporate store Tech told me for some reason they told them they were not going to repair screens any more all of a sudden. Why replace a screen for when you can get $150.00
ghsthntr said:
I never really got why people think so badly of refurbs...all phones become refurbs the second they're out of the box. I feel like the vast majority of devices that get returned and turn into refurb units are perfectly harmless things like easily replaceable components on otherwise perfectly fine phones (like your broken screen), buyers remorse returns, morons that swear their phone is broken when they're just doing something wrong or lying about how they're using the phone, or lazy sprint reps that could easily fix whatever the problem is but don't and just replace it instead.
I suspect a very small percentage of refurb units are genuine lemons or have defective hardware that has escaped detection...you probably have the same odds of getting one of those new out of the box.
As we in this community are well aware....most of the time issues with phones lies in the software not the hardware. That doesn't change with a refurb.
Click to expand...
Click to collapse
It's because ever "refurb" that I got in the past was pure utter garbage.....never ever functioned properly.
xjayman said:
Well do you think they offer insurance to break even ? Thanks for the laugh
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Wake up, make money but to stop making 35.00 repairs to charge 150.00 is a rip off Mr. Millionaire.
QWIKSTRIKE said:
Sprint as an agent for Asurion is making money regardless of any fool that thinks they are not. A Corporate store Tech told me for some reason they told them they were not going to repair screens any more all of a sudden. Why replace a screen for when you can get $150.00
Click to expand...
Click to collapse
lol sprint got greedy and wanted to make profit on insurance
of course you numb skull. they are bleeding money. they eat 400 bucks when you buy the phone, and you want them to subsidize your insurance too?
no need to be a douche bag. sprint insurance was $3/$4 for many years with $50 deductible on $500 devices. obviously it wasn't about profits back then, but it doesn't mean the rate has been hiked to $11/mo and $150 deductible because they want to make profit.. it's been widely known the reason for the increase is more related to the amount of insurance scam and fruad.. as in people filing fraudulent claims simply to get a new phone.
They're in business to make money...don't buy it if you think it's a rip off, I don't
Sent from my SPH-L710 using xda premium
tft said:
no need to be a douche bag. sprint insurance was $3/$4 for many years with $50 deductible on $500 devices. obviously it wasn't about profits back then, but it doesn't mean the rate has been hiked to $11/mo and $150 deductible because they want to make profit.. it's been widely known the reason for the increase is more related to the amount of insurance scam and fruad.. as in people filing fraudulent claims simply to get a new phone.
Click to expand...
Click to collapse
If that was truly the case they would not have stopped capable techs from making glass replacement repairs. Wake up man...I found an official outer glass for 25.00 yet I send a perfectly good phone in for $150.00, when a;; it needs a 25.00 repair. Insurance has never replaced any thing completely unless it was a total loss because to do that is costly. You break a window in the car insurance companies are "NOT" going to give you a new car, but they will give you a new glass. However to not repair a 25.00 screen and collect 150.00 then do the 25.00 repair and resell that phone for 150.00 is a steal for them.......wake up!