my phone doesnt let me go to the internet! - EVO 4G Q&A, Help & Troubleshooting

help me please, my phone is not connecting to the internet, it wont let me get 3g. i have mobile network checked but it still doesnt go. please help me.

Clearly your series of tubes are clogged.
IN OTHER NEWS:
How about you give us some details? Can another Sprint device in the same area get online? What ROM are you using? What kernel? PRL? Is WiFi/4G working?

Same problem. Well I can get on 3g if I keep clicking and unclicking the mobile network settings. It will just randomly get off 3g and give me no internet. My wireless works great. Even doing a restart of the phone, it will go to 3g for a sec and then drop. Looks like its trying to sync but the sync icon flashes one and off.
I'm using Baked Snacks 1.2.5, Kernel BS #2 (3.7.6b based off 2.6.29), PRL 60669, PRI 1.34_003

drmacinyasha said:
Clearly your series of tubes are clogged.
Click to expand...
Click to collapse
funniest one yet... first to have made me laugh out loud

i am using no rom, i never rooted or did nothing to my phone, i was messing with some settings and i went to sleep with wifi on, and i turned it off in the morning and i cant get 3g on my phone, i am running android 2.2-i have launcherpro but i tried on sense but still nothing, i have never installed any rom of some sort, i just updated my phone to android 2.2 on aug 3.
EDIT: i found a solution. i was snooping around google and came across this.
Hard Reset the phone:
1. Turn off the phone
2. Press and hold the volume rocker ( up or down )
3. While holding the volume, press the power button. You will be put into an admin screen.
4. Using the volume rocker select Clear Storage, then the Power button to select that option.
5. Volume UP to confirm your selection
Once the phone reboots, try going through the Hands Free Activation ( mine failed ).
I then updated my Profile and PRL by going to Settings>System Updates. I was able to update my profile and PRL with no problem. I now get my full data services.
i take no credit for this and just to let you know it deletes everything on the phone.(hard reset)

Did you try to Google Nav to the address???
Sorry...that's what initially went through my head when I saw the post =). Did you mess around in the EPST any? It sounds like you have some settings changed around. I'd give sprint a call (don't use chat support...those guys are morons) and they should guide you to the ##3282# and give you the information that goes in there. The only reason I say this is it sounds like something that was going on with my wife's hero a few weeks ago. Hard resets did nothing and it wasn't the ROM I was running. It was that little setting in the ##3282#.

Related

i make a call and 3g turns off...

When I make a phone call, my phone vibrates and 3g turns off, in the middle of most conversations, 3g comes back on and turns off the call. The only way around this is if my phones plugged in. Then it just vibrates and 3g turns on and 15-20 minutes later it vibrates and 3g turns off.
Any help would be appreciated. If I HAVE to go back to the stock rom I will, I'm just at my ends with this.
I am currently using Fresh Evo 3.4.01, and it was installed with a fresh wipe. Before that I was using Damageless 3.6. This problem occured both times.
Additional INFO which may be helpful
Android version 2.2
Baseband version 2.15.00.07.28
Kernel Version: 2.6.32.15-g0f673ed [email protected] build- 149 #10
Build Number: Frsh Evo 3.4.01 by flipz
Software number 3.30.651.2
Browser version Webkit 3.1
PRI Version 1.40_003
PRL Version 60671
Thank you
- Eric.
Androideric said:
When I make a phone call, my phone vibrates and 3g turns off, in the middle of most conversations, 3g comes back on and turns off the call. The only way around this is if my phones plugged in. Then it just vibrates and 3g turns on and 15-20 minutes later it vibrates and 3g turns off.
Any help would be appreciated. If I HAVE to go back to the stock rom I will, I'm just at my ends with this.
I am currently using Fresh Evo 3.4.01, and it was installed with a fresh wipe. Before that I was using Damageless 3.6. This problem occured both times.
Thank you
- Eric.
Click to expand...
Click to collapse
You can only use one at a time. It sounds like you have an app that's trying to force your 3G to turn on and is dropping your call as a result.
Do you have a lot of apps with root permissions? They shouldn't be able to do that otherwise.
I have no apps besides wireless tethering that uses root permission. I have superuser 2.3.6.1 installed.
Ok so I just want to double check here, with the EVO I can multi-task like crazy -- even during a phone call unless it is an application that uses 3g/4g/wifi settings?
Thanks for the quick response, I intend to buy you a beer in about 10 days.
I just wanted to confirm. in my "bar" at the top.. the 3g is supposed to GO AWAY when I make a phone call, and come back when im done?
Androideric said:
I have no apps besides wireless tethering that uses root permission. I have superuser 2.3.6.1 installed.
Ok so I just want to double check here, with the EVO I can multi-task like crazy -- even during a phone call unless it is an application that uses 3g/4g/wifi settings?
Thanks for the quick response, I intend to buy you a beer in about 10 days.
I just wanted to confirm. in my "bar" at the top.. the 3g is supposed to GO AWAY when I make a phone call, and come back when im done?
Click to expand...
Click to collapse
Yup, WiFi and 4G should be able to work when you are on a call but the technology doesn't allow for both 3G and Voice at the same time. Once you make a call your 3G icon should disappear and then come back once your call has ended.
And thanks for the beer It's always appreciated.
3g will turn off when using voice on a CDMA network. WiFi / 4g should work while on a voice call.
Sent from my PC36100 using XDA App

myn rls5 problem

I recently updated to rls 5 - i previously had 4 with no issues. however, now the phone tends to give me the screen that says something like htc incredibly brilliant with warm twopointwo (i think this is similar to when you first load up the phone with it) -- sorry if I'm not describing this correctly.
anyway this is happening semi-frequently and never occurred before and just annoying me now
recently updated PRI to 1.90 and kernel is king's #11. tried a few different kernel's and had the issue on all of them.
samrat123 said:
I recently updated to rls 5 - i previously had 4 with no issues. however, now the phone tends to give me the screen that says something like htc incredibly brilliant with warm twopointwo (i think this is similar to when you first load up the phone with it) -- sorry if I'm not describing this correctly.
anyway this is happening semi-frequently and never occurred before and just annoying me now
recently updated PRI to 1.90 and kernel is king's #11. tried a few different kernel's and had the issue on all of them.
Click to expand...
Click to collapse
Sounds like the you are running something that is interfering with your home app and causing it to frequently close... you will see this screen right before it loads back up, correct??
Sent from my PC36100 using XDA App
Craig is right. When the home app fails, it has to relaunch, causing the warm twopointtwo load screen. It's happened to me once or twice. Before my little troubleshooting thing down there, keep in mind that #15 kernels DEFINITELY work with updated sense roms like myn rls5 and mikfroyo 4.3. #15 is Sprint's most updated kernel and you can find ones that have been modded and customized right there in the forums in the development section.
Anyways, if the #15 kernel installation doesn't work:
here's what I'd do.
Do you have a custom home app installed (such as launcher pro or adw launcher)? If so, uninstall and re-install them. If that doesn't help, go back to the stock home and see if the problem occurs there. If not, then you know it's a problem with launcher pro or adw. If it continues or you don't have a custom home app, proceed to step 2.
Step 2 is to backup your apps and data using my backup or titanium backup and do a factory reset (not reflashing the rom, just a factory reset to erase everything). Yes, it's a pain in the ass, but this is how the troubleshooting process is. If it continues after that, go to step 3.
Step 3, reflash the rom as it could've been caused by a corrupted file on a bad flash attempt. Since you already backed everything up in step 2, you won't have to do it again. If the reflash should not work, move onto step 4.
Step 4, the rom download itself is corrupted. Go download it again and reflash it.
If that doesn't work, then I don't know. RLS5 is made to work with PRI 1.90 and all the other updated stuff from Sprint, so if you're completely up to date then I couldn't tell you what the problem was.
Hope that helps.
thanks for the tips, i'll give them a try today. hopefully it clears up
i do notice a lil problem with rls5. Whenever i go to sleep at night (mind you i leave my wifi on, and have my sleep policy set to never turn off my wifi), my phone says its connected to my network, but there is no data being transferred. Exchange sync problems is in the notification bar, and even going through the web browser i know i have no connection.
This wasnt a problem with rls4.
charlie hustle said:
i do notice a lil problem with rls5. Whenever i go to sleep at night (mind you i leave my wifi on, and have my sleep policy set to never turn off my wifi), my phone says its connected to my network, but there is no data being transferred. Exchange sync problems is in the notification bar, and even going through the web browser i know i have no connection.
This wasnt a problem with rls4.
Click to expand...
Click to collapse
Have you updated profile?
Sent from my PC36100 using XDA App
charlie hustle said:
i do notice a lil problem with rls5. Whenever i go to sleep at night (mind you i leave my wifi on, and have my sleep policy set to never turn off my wifi), my phone says its connected to my network, but there is no data being transferred. Exchange sync problems is in the notification bar, and even going through the web browser i know i have no connection.
This wasnt a problem with rls4.
Click to expand...
Click to collapse
Something similar happens to me, I go to sleep with WiFi on, and when I wake up, I see the 3G icon on top. If I look at the power control widgets, it shows WiFi being on, and when I click it, it says that I'm not diabling WiFi. This has happened to me twice now, I haven't tested to see if it was actually on or not though. Clicking the power control widget again enables WiFi and the correct icon shows up.
craigbailey1986 said:
Have you updated profile?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
ill do it, but i didnt know that my wifi connection had anything to do with my profile..
jut did it and it replied "no profile updates available"
i found a quick solution, i just enabled the wifi sleep policy to like 15 miniutes. So if my phone is going to sleep or on standby, after 15 minutes, it will go to 3g. I know the problem is when its connecting to a network for a long time the wifi freezes. So i just stopped allowing it to do so.

Search Menu keeps popping up randomly

I dont know if this is a problem with my phone or the ROM. This seems to happen intermittently and I dont know what to do about it. It drives me crazy especially when I am trying to text or do anything. Sometimes and it seems more frequent lately, when I unlock my phone and go to text or send an email and I am in the middle of typing.... all of a sudden, the search menu pops up repeatedly. Once this happens I stop touching the screen completely and it just keeps popping up and down continuously like I am pressing the search button at the bottom of my screen. It will do this for several minutes, sometimes longer. Then it goes away and I dont see it again for days. But it keeps happening.
Has anyone else experienced this kind of problem?
Things I have tried with no success... 1. check for debris stuck on the screen near the search button. 2. dirty screen. 3 replaced screen protector. 4. removed screen protector. 5. removed phone protector (otterbox) completely, no screen protector either, just phone.
None of these have stopped this menu popping problem. Please help? Should I just take this phone back and try and get a replacement? I am sure that if I do that, the tech wont be able to duplicate the problem. UUGHH!!
UPDATE: Found this thread about the same thing and, yes, it looks like low signal and ICS combo on 3G could be the culprit.
http://forum.xda-developers.com/showthread.php?p=29230046
First off, it sounds like you have a messy situation with your phone pooping often. Kidding aside, I am having the same issue. I really thought it was faulty touch sensors. I am currently using AKOP build 7/20 and the issue seems to sporadically pop up. I am glad I am not the only one
Sent from my SPH-D710 using xda app-developers app
Sprint is literally MADE of these phones.
They have so many that they're pushing them to Boost mobile.
Politely demand a replacement, insist that the issue is covered.
You will have no problem getting what you need.
mcadamry said:
Sprint is literally MADE of these phones.
They have so many that they're pushing them to Boost mobile.
Politely demand a replacement, insist that the issue is covered.
You will have no problem getting what you need.
Click to expand...
Click to collapse
Thank you for the advice. I will try it. Not sure if I should put my OS back to stock before taking in or not. I am currently running SuperGalaxy v1.3(FF18) ICS 4.04. Suggestions?
astro004 said:
First off, it sounds like you have a messy situation with your phone pooping often. Kidding aside, I am having the same issue. I really thought it was faulty touch sensors. I am currently using AKOP build 7/20 and the issue seems to sporadically pop up. I am glad I am not the only one
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I called the Sprint store where I bought the phone and asked them about it and they said they were having a lot of similar issues since the latest OTA update. However, I told them mine has been doing it months before the OTA update, which is true. She suggested I bring it in nad have the tech look at it. So I will probably do that but should I put the OS back to stock first?
My ODIN Mode info below.
Custom Binary Download = 0
Current Binary = Samsung Official.
bronski813 said:
Not sure if I should put my OS back to stock before taking in or not.
Click to expand...
Click to collapse
If you're running a safe recovery such as agat's, etc, then I believe a simple factory reset would suffice.
I'm somewhat new to the android os, so my statement above may need verified.
But I'm no greenhorn when it comes to getting these phones replaced: this is my fourth one!
The safest bet (and what I would do) is to ODIN back to ff18 stock. Or el29 even. Whatever.
Good luck! That button issue would be unbearable for me!
mcadamry said:
If you're running a safe recovery such as agat's, etc, then I believe a simple factory reset would suffice.
I'm somewhat new to the android os, so my statement above may need verified.
But I'm no greenhorn when it comes to getting these phones replaced: this is my fourth one!
The safest bet (and what I would do) is to ODIN back to ff18 stock. Or el29 even. Whatever.
Good luck! That button issue would be unbearable for me!
Click to expand...
Click to collapse
I will do that and make a backup first though. Thanks again!:good:
edit:i do believe the long-press of the 'menu' button brings up the new ICS search feature. long press of the 'search' button brings up the google voice search on my phone.
--
its not random..its when your in a low signal area.
I too thought it was faulty hardware buttons, but there was a thread here somewhere that mentioned it happens when in low signal area that caused the "menu" button to be pushed. this has been happening on my phone and others before ICS OTA.
not sure why its been happening, nor do i know of a fix
tool2269 said:
edit:i do believe the long-press of the 'menu' button brings up the new ICS search feature. long press of the 'search' button brings up the google voice search on my phone.
--
its not random..its when your in a low signal area.
I too thought it was faulty hardware buttons, but there was a thread here somewhere that mentioned it happens when in low signal area that caused the "menu" button to be pushed. this has been happening on my phone and others before ICS OTA.
not sure why its been happening, nor do i know of a fix
Click to expand...
Click to collapse
I am certainly in a low signal area. In fact, my signal is almost non-existant. What I dont understand is why roaming doesnt kick in and use whatever signal is available. I know that AT&T has signal boosters in my building and the signal is very strong. Maybe the signal issue is causing the problem but I have not seen that thread. I will do some searching and if I find it I will post here.
Same problem with my phone. Just got back from vacation, 10hr drive both ways using the phone for navigation there and back home, so the phone was in my line of sight the whole time. It always did it in low signal or slow data areas, or when data roaming kicked in. I have poor reception at the house and it starts as soon as I turn off the wifi.
Local sprint store is ordering me new phone. I'm running stock EL29..
Sent from my SPH-D710 using xda premium
rehpot1 said:
Same problem with my phone. Just got back from vacation, 10hr drive both ways using the phone for navigation there and back home, so the phone was in my line of sight the whole time. It always did it in low signal or slow data areas, or when data roaming kicked in. I have poor reception at the house and it starts as soon as I turn off the wifi.
Local sprint store is ordering me new phone. I'm running stock EL29..
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
So if you are running stock EL29 then that would rule out ICS as part of the problem. We are left with low signal on 3G. I have been watching closely over the past day and it only happens on my phone when low/no signal and no wifi. If I am connected to wifi then it doesnt do it. I am sure if I put my phone in airplane mode it wouldnt do it either. I will test that today.
New phone (like new replacement), no more problems.
Sent from my SPH-D710 using xda premium

WiFi Power Save Mode Back On!

After I finally got tired of being nagged about about the LH2 update, I updated. Bye bye root,Titanium and recovery Noticed that my GS3 started dropping WiFi again (3" from router). So I dutifully go into service screen with *#0011# and disabled it. Expected after a firmware update. However, I noticed the same behavior the next day or two. So I disable it again and performed an immediate reboot. Go back only to discover that WPSM has been turned on. WTF!?!?!? :crying:
same thing here...
Every time you restart/reboot it goes back to "on"
Sent from my SGH-T999 using xda premium
IrieBro said:
After I finally got tired of being nagged about about the LH2 update, I updated. Bye bye root,Titanium and recovery Noticed that my GS3 started dropping WiFi again (3" from router). So I dutifully go into service screen with *#0011# and disabled it. Expected after a firmware update. However, I noticed the same behavior the next day or two. So I disable it again and performed an immediate reboot. Go back only to discover that WPSM has been turned on. WTF!?!?!? :crying:
Click to expand...
Click to collapse
man, what rom and kernel are you using, I had a similar problem, so I tried different kernels until one worked, I am no dev but I think that the update/rom/kernels have some things to do with it, guess it's just finding a combination that works.
Good luck.
Search for and install WiFi High Performance Widget from the play store. You will have run some tests to verify its working.
If you go into the *#0011# menu the button will show that it is on. But other apps will show Power Management is off.
Just looked and it may be that Power Save Mode may be different than Power Mgmt. Not sure but it may be something to start from when checking this stuff.
Hope this helps you out a little. Sorry I dont know more right off hand.
Sent from my SGH-T999 using xda app-developers app
WPSM on Stock Rooted
TheAxman said:
man, what rom and kernel are you using, I had a similar problem, so I tried different kernels until one worked, I am no dev but I think that the update/rom/kernels have some things to do with it, guess it's just finding a combination that works.
Good luck.
Click to expand...
Click to collapse
Totally stock, and rooted. I am also having problems now with Titanium uploading to Google Drive. Only successful with WPSM off. Still hit or miss though. Unrelated(I think), but I can now receive calls on WiFi calling.
*#0011# not working
For some strange reason, the *#0011# method of pulling up the menu to access the Wi-Fi power saving mode ON/OFF button is no longer working for me. I dial it in the keypad but no menu appears anymore. What's strange is that it used to. Anyone else having this issue?
Also, does keeping the power saving mode ON restrict the range of the Wi-Fi signal as well? Or simply make Wi-Fi turn off when the phone is sleeping?

[Q] Volume increases automatically

I noticed that the volume automatically increases when listening to music using headphones. Doesn't matter the app..it happen with PowerAmp, PlayerPro and even with the stock music player. Have you ever had any kind of problem like this in your GNex?
Is there a way to solve this?
Regards.
Weird. I know this used to happen while I had a faulty Bluetooth keyboard plugged in, but I've never experienced it happening while plugging headphones in. You may need to wipe your device and try a new ROM/start fresh :/ Note: I'd wait for more replies first, as there is probably an easier solution, but if you do decide to go down this route, please make sure you backup first
I've tried to wipe data/factory reset but the problem still happens...even with another custom ROMs
Tks for your advice anyway.
mohitrocks said:
Weird. I know this used to happen while I had a faulty Bluetooth keyboard plugged in, but I've never experienced it happening while plugging headphones in. You may need to wipe your device and try a new ROM/start fresh :/ Note: I'd wait for more replies first, as there is probably an easier solution, but if you do decide to go down this route, please make sure you backup first
Click to expand...
Click to collapse
Does it do it gradually, or a big jump when a new song starts? I had the second one happen earlier tonight and I uninstalled DSP Manager and it fixed the issue. IDK if that will help you, but I hope it does.
Good luck!
It's a big jump but it doesn't happen when the music starts independent if the screen is on/off. I'm currently on the stock 4.1.2 ROM and don't have DSP Manager installed in my device. I noticed that the black volume control pop-up doesn't show up on screen when the problem occur...which happens when the volume key is pressed phisically. From what I heard this issue was identified in this thread (http://forum.xda-developers.com/showthread.php?t=1353590) although what I'm experiencing is the volume increase (until the max) when listening to music and not the volume change like the thread said. I have an idea. Talking about the thread mentioned, would be possible take a log or use an app to know when the device uses GSM 900 network?
Thanks in advance.
02ranger said:
Does it do it gradually, or a big jump when a new song starts? I had the second one happen earlier tonight and I uninstalled DSP Manager and it fixed the issue. IDK if that will help you, but I hope it does.
Good luck!
Click to expand...
Click to collapse
dantonel said:
It's a big jump but it doesn't happen when the music starts independent if the screen is on/off. I'm currently on the stock 4.1.2 ROM and don't have DSP Manager installed in my device. I noticed that the black volume control pop-up doesn't show up on screen when the problem occur...which happens when the volume key is pressed phisically. From what I heard this issue was identified in this thread (http://forum.xda-developers.com/showthread.php?t=1353590) although what I'm experiencing is the volume increase (until the max) when listening to music and not the volume change like the thread said. I have an idea. Talking about the thread mentioned, would be possible take a log or use an app to know when the device uses GSM 900 network?
Thanks in advance.
Click to expand...
Click to collapse
I think you should be able to download an app called catlog to look at the logs in the phone. One of the log view options is the radio log. I'm sure that'll show what band its using when. If that doesn't work you might be able to look at the test menu (*#*#4636#*#*) in the dialer. It shows what band the phone is using. I may have the stars and pound sign backwards on that test screen. Hope that helps!
The app you talked about is CatLog - Logcat Reader!, isn't it? (https://play.google.com/store/apps/details?id=com.nolanlawson.logcat&hl=pt_BR). My network type is WCDMA preferred.
02ranger said:
I think you should be able to download an app called catlog to look at the logs in the phone. One of the log view options is the radio log. I'm sure that'll show what band its using when. If that doesn't work you might be able to look at the test menu (*#*#4636#*#*) in the dialer. It shows what band the phone is using. I may have the stars and pound sign backwards on that test screen. Hope that helps!
Click to expand...
Click to collapse
dantonel said:
The app you talked about is CatLog - Logcat Reader!, isn't it? (https://play.google.com/store/apps/details?id=com.nolanlawson.logcat&hl=pt_BR). My network type is WCDMA preferred.
Click to expand...
Click to collapse
Yeah that's the app. If you go to settings and add Radio under the Buffers setting, I would imagine it would show what band you're on. On the test menu, if you'll look under the button that says "Run Ping Test", several lines down it says what network type you're on. Either way should work I think but the log is probably better. It'll give you more detailed info on more than just the band. Just leave the main log buffer selected or you won't see if anything else go wrong on the phone.
FYI, I don't know a tremendous amount on this stuff so some of it I may be wrong on. Hope I'm helping some though.

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