I have a problem with my Tmob MDA Compact III. After using my device for whatever reason, I will come back to it after a few minutes to find that I cannot turn it back on. That is, the screen has turned off as expected, and normally the green flashing led is flashing intermitantly as normal. However pressing the power button has no effect in turning the screen back on. I have checked re battery issues and that seems fine, however this does not happen when it is plugged into the mains. The only way to get back into the device is to remve the battery and turn it back on. I have found when doing this however that the device is far sower to reach the main WM Today screen, especially on the screen prior to the Windows 'loading' screen. I have found that sometimes the screen is not off, but actually dimmed, very low and a dark navy in appearence. Again, the only way to regain control is to remove the battery.
I am running WM6 (standard fro TMob) and have only ran the offical ROMs on it. I've not tinkered with the internals at all! I have performed a hard reset of the device hoping that this would resolve this issue but unfortunatly this still continues.
I'm stuck now and desperatly after help. Cant afford a new phone and contracts not up for ages yet.
Help!!
Welshgaz
Send it back
Have you considered ringing 150 from your T-Mobile handset and arranging to have the phone sent for repair. I think if you are within your contract you are within your warranty so to speak. T-Mobile will then send it to HTC who will look at the device and see if the problem is covered by warranty or not.
If the issue is outside warranty for whatever reason they will tell you this and quote you cost of repair.
I have had an HTC Desire via T-Mobile UK for a couple of months. It runs Android 2.1 with HTC's Sense interface. I have made no modifications to the phone. This evening the phone would not turn off so I removed the battery. Then it would not boot.
When I press the power button, the screen comes on, the phone vibrates (once) and I get the red ring -- and that's it. It sits with a blank screen apart from the red ring/disc.
I have tried removing the battery (that's the only way to switch it off), removing memory card and SIM. Still nothing. Then I tried a factory reset by clearing the memory, which appeared to work -- but no improvement. It remains stuck at the red disc.
Is my phone goosed? Is this a hardware fault?
The only thing I did before this problem was to try to install Swype using a APK file via my memory card and installing a third party app installer. The app installer did not find the APK file on my memory card so I couldn't install Swype - but I noticed a lot of forced closes before I tried to switch off. I presumed switching off the phone would resolve this. Then my problems began...
I don't think it's f***ed... try a hard reset, if that doesn't work flash an original HTC rom again.
bobbyelliott said:
I have had an HTC Desire via T-Mobile UK for a couple of months. It runs Android 2.1 with HTC's Sense interface. I have made no modifications to the phone. This evening the phone would not turn off so I removed the battery. Then it would not boot.
When I press the power button, the screen comes on, the phone vibrates (once) and I get the red ring -- and that's it. It sits with a blank screen apart from the red ring/disc.
I have tried removing the battery (that's the only way to switch it off), removing memory card and SIM. Still nothing. Then I tried a factory reset by clearing the memory, which appeared to work -- but no improvement. It remains stuck at the red disc.
Is my phone goosed? Is this a hardware fault?
The only thing I did before this problem was to try to install Swype using a APK file via my memory card and installing a third party app installer. The app installer did not find the APK file on my memory card so I couldn't install Swype - but I noticed a lot of forced closes before I tried to switch off. I presumed switching off the phone would resolve this. Then my problems began...
Click to expand...
Click to collapse
does the triangle look like this... /!\ if so press volume up and tap the power button.
hope this helps! good luck!
The device has been factory reset. Several times. No difference. Maybe a new ROM will cure it. I'm surprised that a ROM could be so easily corrupted. This "red ring of death" on an HTC Desire might become more common in the months ahead.
OK. I promised to report back when the problem was resolved.
I got the phone back yesterday, one month and three days after I sent it for repair. The company I sent it to (the one I had the warranty with) could not fix it so sent it to HTC.
The device has a new IMEI, which tells me that the motherboard was replaced. It was, therefore, a major hardware fault and not an OS/software fault.
I'm not sure if it was a coincidence that I was messing around with non-standard software (using a non-Market source) or whether this goosed my mobo but my mobo was most certainly goosed.
So, for posterity, the red ring of death on an HTC Desire (and possibly some other handsets) is, indeed, a ring of death. The phone is f*cked.
The red ring you talk about seems to be some kind of error screen on T-mobile handsets. As far as I know, a non T-mobile handset has a black screen with 4 triangles, 1 in each corner.
Glad you got it sorted though
rolfd said:
The red ring you talk about seems to be some kind of error screen on T-mobile handsets. As far as I know, a non T-mobile handset has a black screen with 4 triangles, 1 in each corner.
Glad you got it sorted though
Click to expand...
Click to collapse
its no error screen it is part of the t-mob boot up process
I have an unlocked DHD that's about 10 months old, since the beginning of the month, it's intermittently been saying "no service". Normally a switch in and out of Airplane Mode sorts the problem out.
I know it's not a sim card issue as I'm now on my third sim card, and the problem still persists. Occasionally my phone fails to recognize the sim card altogether, and I get a "please insert sim" message when I boot up the phone. It doesn't matter what network the phone is on, the problem is still there.
Any ideas?
Thanks
is it stock firmware or have you rooted and flashed any ROMs on it? If not, simplest thing to do is get call HTC UK, it's still under warranty so they will pick it up and fix it. A mate of mine had intermittent issue with power button on his Desire and got is sorted with HTC. They picked up and returned phone in week, completely fixed.
It originally happened to me on stock firmware, which prompted me to root and flash ARHD 6.1.0. I have also flashed a new radio, but the problem is still there, meaning that it has to be hardware related.
If I have to I can flash back to stock so that HTC can repair the device. Although I have heard horror stories of devices being returned with just a reflash from HTC, so I'm a little reluctant to send it off to them.
Thanks for your help. I guess I'll have to send it off to HTC if I can't find a fix for it :/
FIXED!
Ok, I sent my phone off to HTC on wednesday last week, and it's just arrived back. Pretty quick service really! The problem seems to be fixed, for the time being, as it was an intermittent fault.
Anyway, I was wondering if anyone here would be able to tell me what the part they replaced was?
On the enclosed piece of paper it says:
Parts replaced:
GPS Cover (Brown)
Sponge, sponge_under MB cover, SRS 70p, ACE
I'm guessing that MB stands for motherboard, any other ideas as to what this "sponge" might be?
Thanks in advance
Get appkiller or something free memory recover or so run it and wait 1second turn of screen wait 1 second turn it on aund u can put ur pin code and u have service!
I have been using the HOX for over 2 months now but this morning my phone display suddenly doesn't turn on even the backlight key still on and touchscreen still work ( when I sweep my finger up the unlock sound still play, and I can even adjust the volume of the phone, etc... ) I have no ideas if this is a software or hardware problem and how to solve it, I'm still on Stock Rom, Stock Kernel,... Please help me
try to reboot pressing power button for 10 seconds, if it'll not work, it can be hardware problem, as i understood you haven't unlocked it, so you can send it to htc and they will repair it, or if you can, you can change it by yourself,
have you tried starting in bootloader and factory resetting?
glukosio said:
try to reboot pressing power button for 10 seconds, if it'll not work, it can be hardware problem, as i understood you haven't unlocked it, so you can send it to htc and they will repair it, or if you can, you can change it by yourself,
Click to expand...
Click to collapse
Yeah I tried to reset the phone, ai first it worked. But when I turn the screen off and doesn't use it for a few minutes, the problem is back again, It's really odd, I have heard about lots of HOX Screen problem but I haven't seen this one before
So the screen works in bootloader?
maxilick said:
So the screen works in bootloader?
Click to expand...
Click to collapse
Sometimes it does, sometimes it doesn't. Really weird, it feels like the phone has woke up but the display still "think" that it still in standby mode
Hardware fault for sure.
Same Problem
Hey, ive been using my international HTC One X for about two months too now and there have been no problems. ever since the update to 4.0.3 ive been facing exactly the same problem. The screen does not turn on a lot of the time but the touch is active. Have you found any solution to it?
It would be great if you could help me out.
Thanks
mr1029x said:
I have been using the HOX for over 2 months now but this morning my phone display suddenly doesn't turn on even the backlight key still on and touchscreen still work ( when I sweep my finger up the unlock sound still play, and I can even adjust the volume of the phone, etc... ) I have no ideas if this is a software or hardware problem and how to solve it, I'm still on Stock Rom, Stock Kernel,... Please help me
Click to expand...
Click to collapse
I have the same problem now. Using it completely stock, the screen doesn't turn on. Well.... Except for the times I visit the Vodafone shop to get it fixed....
Their first reaction was a defect in the screen, so they ordered a new one. I brought it yesterday again and it is now in for repair.
I don't know if this will solve the problem. How did they fix yours?
Sent from my HTC One S using xda app-developers app
JacoA said:
I have the same problem now. Using it completely stock, the screen doesn't turn on. Well.... Except for the times I visit the Vodafone shop to get it fixed....
Their first reaction was a defect in the screen, so they ordered a new one. I brought it yesterday again and it is now in for repair.
I don't know if this will solve the problem. How did they fix yours?
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
I can't believe it...
I get my HOX fixed last week and I worked normally again. But after 2-3 days, the problem is back again. I contact HTC and they said they even replaced my MOTHERBOARD and Screen. Wtf is happening???
،،
hey guys
I had this problem a month ago, i know its frustrating.
anyway the only solution is factory rest from boot loader and flash RUU (worked for me)
the first time i had it, i did a factory reset, all my pics music were gone, phone went back to normal( stock, locked)
after a day the problem appeared again, second rest.
flashed RUU and the problem is gone. thanks god i have been using my HOX about a month science that problem and every thing is working great.
im sure its a software issue and I recommend every one to back up their files(pics,music)
just flash RUU and good luck
Lol, exactly the issue I had recently had with mine. Sent it backto htc, let's see what they would do about it.
Sent from my HTC Sensation 4G using Tapatalk 2
My colleque has the same issue with his One X.
It started with suddenly everything on his screen looking "zoomed in", so everything double size, looking ugly as a mofo, and not usable. After locking the sceen and unlocking again, it was fine.
Monday suddenly also screen didn't want to turn on anymore. Did the hard reboot for him, and it worked again... Untill he locked his screen and wanted to unlock, same issue.
Also, that time when doing the hard reboot, screen didn't turn on at all. Did another one, and worked again.
He's now sent it in for repair, this definately sounds like ahrdware issue, even full reset through bootloader didn't help.
mhulsegge said:
My colleque has the same issue with his One X.
It started with suddenly everything on his screen looking "zoomed in", so everything double size, looking ugly as a mofo, and not usable. After locking the sceen and unlocking again, it was fine.
Monday suddenly also screen didn't want to turn on anymore. Did the hard reboot for him, and it worked again... Untill he locked his screen and wanted to unlock, same issue.
Also, that time when doing the hard reboot, screen didn't turn on at all. Did another one, and worked again.
He's now sent it in for repair, this definately sounds like ahrdware issue, even full reset through bootloader didn't help.
Click to expand...
Click to collapse
Yup, exactly the same problem I'm having, I sent it to HTC, they said they fixed it by replacing the motherboard, but now it is happening again, I will have to send to HTC again.
This just happened to my phone... Has anyone else solved it? Is reset and flashing RUU the solution?
mr.dj26 said:
hey guys
I had this problem a month ago, i know its frustrating.
anyway the only solution is factory rest from boot loader and flash RUU (worked for me)
the first time i had it, i did a factory reset, all my pics music were gone, phone went back to normal( stock, locked)
after a day the problem appeared again, second rest.
flashed RUU and the problem is gone. thanks god i have been using my HOX about a month science that problem and every thing is working great.
im sure its a software issue and I recommend every one to back up their files(pics,music)
just flash RUU and good luck
Click to expand...
Click to collapse
I have the same problem right now.
It started last week when I was using Flipboard and suddenly everything started zooming in and stuff (same as mhulsegge above). It was resolved by locking my screen and unlocking it.
Last night, i've been getting the black screen when I try to unlock my phone. The touchscreen still works but the screen is just blank. It turns on if I keep locking and unlocking, but it's getting annoying.
My phone is an international One X (duh) bought in Hong Kong and I'm currently living in Canada so it would not be possible to send it back for repairs. Plus my phone is rooted and I am currently using the latest MIUI ROM (2.9.21). I have been using an app called "Sleep" which tracks your sleeping patterns. It requires you to place your screen face down on your bed when you sleep and the accelerometer will track your sleeping patterns and wake you up at the most optimal time. I assume that for the accelerometer to work the screen has to be on, so I am wondering if this can be a screen malfunction (overheat or overuse) problem since the screen has been on for so long (every night when i sleep for around a month).
Since sending it back is out of the question for me because of where I am living right now and I have voided my warranty, I am downloading other ROMs as we speak and seeing if it is a problem with my ROM. I will keep you guys posted.
-edit- I have tried factory reset and reinstalling my ROM (with a full wipe). Still doesn't work.
It´s probably not your rom since I use CM10 hand have the same problem and others have even been running stock and had this problem. The only one who seems to have solved this (at least in this thread) flashed RUU, so guess I´ll go try that now...
Would be great to hear if anyone else has solved it, and how!
edit: This has to be a hardware problem, if I push on the screen it starts working! Its like something is loose, and when i press on the screen it gets connected again.
nicke666 said:
It´s probably not your rom since I use CM10 hand have the same problem and others have even been running stock and had this problem. The only one who seems to have solved this (at least in this thread) flashed RUU, so guess I´ll go try that now...
Would be great to hear if anyone else has solved it, and how!
edit: This has to be a hardware problem, if I push on the screen it starts working! Its like something is loose, and when i press on the screen it gets connected again.
Click to expand...
Click to collapse
Good tip, but I tried a gentle two-fingered push (zoom pinch) and the backlight turned itself on with very little pressure, certainly not enough to flex the screen. I believe that it is a state issue related to zoom, but will try again and report if the issue returns.
Screen black after replacement lcd display unit
Hi,
My HOX touchscreen was broken, the touch and everything was still working. I ordered a replacement lcd display Unit and replaced the complete display and touch. After replacement the screen is completely black but the phone still works. The touch buttons on the bottom still work and i can use the volume buttons. I replaced the lcd display unit very carefully and i am sure nothing is broken etc. So the touch is working but the screen is black. I tried 2 display units and both show me a black screen.
Does anyone know how to solve this problem? Did i forget to do something during the replacement?
Please, i need some help with this issue.
OneX has too much issue with Screen . WTF with HTC?