Develop Bugs

Exchange DirectPush/ActiveSync not pushing

We run Exchange 2003 here. Push sync is apparently not working on our T-Mobile HTC Desires. The device makes no attempt to sync unless and until you visit the Mail app. We're due to be upgrading to Exchange 2010 this year but until then I'm wondering if anyone else has similar experiences or ideas for a workaround (other than changing to a 5 minute poll frequency).
Actually this seems to be just one of many things (e.g. buggy IMAP implementation) that's broken with the stock Mail app. Haven't tried a reboot yet but even if that fixes this for our phones, it's hardly a "fix"...

Go to Settings > Accounts & Sync and make sure 'Auto-sync' is checked. I was stumped for the better part of a week before I figured out why my Gmail/exchange push wasn't working - this was the reason.

Have you tried Touchdown to see if that works ok? Whilst it is a paid app, it is better suited to a corporate environment than the standard HTC offering.
Regards,
Dave

@carrige: 'fraid not. Syncing is all set up correctly.
@foxmeister: Yes, TouchDown is on my radar. So far however, none of my users require Task syncing, which as far as I can see is the only particular feature advantage that TouchDown has over the HTC app (assuming the app works). Plus, TouchDown is uglier.
I appear to have found the solution though. It's obscure, so bear with me.
Ever since we started using DirectPush, our Exchange server has been logging errors along the following lines:
Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3005
Date: 13/05/2010
Time: 11:32:22
User: OURDOMAIN\joe.bloggs
Computer: OURSERVER
Description:
Unexpected Exchange mailbox Server error: Server: [ourserver.ourdomain.local] User: [[email protected]] HTTP status code: [400]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Click to expand...
Click to collapse
Push email and Outlook Web Access always worked fine, so I just filed this under "annoyances". Well, it transpires that the problem is down to a misconfiguration within IIS. From EventID.net:
Removed this error message by removing all host headers from the Default Website in IIS. Go to Properties for the default Website for IIS:
- Click on ''website'' tab.
- Click on ''advanced'' next to IP Address.
- Remove all headers except an entry for ''Default 80'' with no host header value.
Click to expand...
Click to collapse
Now, this doesn't make sense, since we enforce HTTPS on a custom port. Nevertheless, making this change has simultaneously stopped the annoyance logging, and resolved the push email problem on the HTC mail app.
Result!

Exchange Active Sync on HTC Desire stopped pushing
Hi Rob - got a similar problem that only started on Tuesday this week 11th and haven't been able to figure it out. Guess it must be EAS on 2003 on my home server as I haven't lost any other functionality on the phone (eg internet access data connection, SMS etc)
However I don't have the error 400 code on my server admin and trying the fix you suggested didn't work as there were no header to delete.
Any clues? Seems to be a widespread problem...? Thanks.

If you force a sync and look in your application/security logs, can you see the connection being made by the phone?

Fixed it
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.

Southbarn said:
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
Click to expand...
Click to collapse
Interesting that you resorted to removing the account, I had to do the same when my HTC Desire stopped being able to send emails. Receiving was fine, but impossible to send. Deleted account and re-installed, problem resolved.
Only issue now, which is what I was searching for when I came across this thread, is that occassionally I get emails that simply will never arrive on the handset. At home I mix between WIFI and GSM connection, and push appears to work perfectly. Today I discovered that 3 or 4 internal corporate emails of 20 or more received during my manual sync off-peak period, just will not come down to the phone. They are on the server, on my laptop, but not on the phone. Touchdown, running in paralll to Android mail client, has them perfectly.
Any ideas anyone?

For me unfortunately the conclusion is absolutely inescapable. In a corporate environment, the niggles with the stock HTC mail app are unacceptable.
But the good news is that Touchdown is only $20, which really isn't that much to pay if you take into account the overall cost of whatever package your users are on. After a short trial of Touchdown, I'm going to start deploying it to my user base shortly.
Shame on HTC for releasing the phone to market with so many bugs. But I suppose that's what we get for being early adopters...

[Q] Exchange security

I've always had my work email (Exchange) connected to my Evo, no matter which ROM I was running. Had it hooked up with CM6 RC1, no problems. Had a bit of trouble getting it set up with CM6 RC2, but was able to get it working with a fake domain, which took me to the manual setup screen. All is well, except...
Now I'm getting random notifications that Exchange needs security settings changed. I can click on the notification and it's not telling me specifically what I need to enable. Under security in the settings menu, Email is set as a device administrator (can't remove it from there or it disables my account.) The thing is, even without security enabled, I'm still able to send and receive email.
I know on my old WinMo phone, Exchange automatically enabled PIN locking of the screen - but it's not enabling the security that it needs to here. Any idea what I need to change?

I had that notification for a long time..i went into my OWA through the web and had to delete all my previous devices to my exchange account and re setup my exchange and havent seen that notification since..

[Q] Can not Get Email from Exchange Server

I am having problem to see anything in the inbox from my company's exchange server. I have the same setup with my HeroC without any issue. Does anyone have this kind of problem. I am able to sent email from the account.
Thanks

zilla1000 said:
I am having problem to see anything in the inbox from my company's exchange server. I have the same setup with my HeroC without any issue. Does anyone have this kind of problem. I am able to sent email from the account.
Thanks
Click to expand...
Click to collapse
More account info required. I have one real exchange account and 4 google accounts syncing through exchange on the email app without issue. So it's not a fundamental issue with the app.
I will say that setting up exchange between droids, HTC and samsungs can be a pain because they all want the setup info entered differently. I wish the gmail app would handle exchange accounts, it would be so nice to have one process work on all Android phones.
You are doing the manual setup. Sometimes outsourced exchange services can b funky to setup. I had one that weird.
Example:
Email was [email protected]
Sever address was west.ex145.server.net
Domain was ex145
Username was ex145\goober_newdomainname
If you do not use manual config the app assumes the server is bigco.com. I have also seen issues if you have the accept all ssl certificates checked. You would think you would want it checked in something like the example above because all the redirects an domains but checking that created issues.

Thanks for the response; I am using manual setup with the following info (using a generic name as example)
Email was [email protected]
Sever address was exchange.company.com
Domain was company
Username was company\username
There is no problem for the account setup, and I can see the inbox and the sub folders under it; however, all are empty. I can also send email from the email apps. I tried manual refresh, push, it all shows 0 mail. From the Exchange web access, I can see the mobile device sync status; but the last sync time was not updating.
Any suggestion on what else I should try.
Thanks.

delete the account on the phone, and recreate it using the correct settings, after you click save or something after configuring it, it should bring you to your email app inbox with no messages. now wait, after a few minutes it should alert you about needing additional security rights or something. it will either pop up and tell you about it, accept it, or it might just pop up a notification so you'll have to expand your notification bar menu then click the notification to accept it. your miles my vary, but that is what worked for me.
ELSE, this is the full processes I had to do (I'm the exchange admin at my work)
Open Active Directory Users and Computers, enable Advanced Features (View > Advanced Features). Go to the properties of the user you are trying to enable, go to the security tab, click Advanced, Then select Exchange Server (******\Exchange Servers) and click the checkbox for Include inheritable permission from this object’s parent.
Clear the cache for the email program on the Android phone (Settings > Applications > Manage applications > All > Email > Clear data) THIS WILL DELETE ALL E-MAIL ACCOUNTS AND EMAIL ON THE PHONE!!!!!!!!
Add the account as you usually would, it will, do a refresh and it will show no e-mails. In a few seconds you should get an alert that the program needs extra permissions, select that notification and accept it.
Also for anyone who is getting some kind of certificate error or something (i forget the exact error) after flashing a new rom, before flashing the rom wipe everything.

Thanks for all the suggestions; I was not able to get our Exchange Admin to change anything on the server side. I end up of getting "Exchange for Android" apps, and it works without any issue. I am not sure what was the issue on the stock email client. I just like to update this in case anyone else run into the same problem, at least there is a alternative (it is free with 30 day trial, kind of expensive but it works).

Depending on what version of exchange and the policies you may have received a notice to allow the exchange server to enforce policies on your phone. I missed it last time - have to swipe down and look at your notices.

zilla1000 said:
Email was [email protected]
Sever address was exchange.company.com
Domain was company
Username was company\username
Click to expand...
Click to collapse
I see one flaw in your setup right there. You're listing your domain twice. You're listing it in the domain field, and then apparently listing it again in the username field. That can cause some confusion, as it will essentially report to the server to authenticate "domain\username" against the domain you listed. Normally it's one or the other. The \ implies that anything before it is the domain.

Step by step instructions
Hello,
I posted some step by step instructions for setting up MS Exchange on your Android phone you may find helpful.
http://www.completesystemsdesign.co...d-tablet-to-ms-exchange-for-email-sync-2.html

It all depends on your work exchange. for me it was mail.[domain].com but I had to go to touchdown anyways since the stock email app wouldn't let me respond to signed messages.

Has anyone seen a fix for this. I had mine setup correctly and it was displaying incoming emails, but it was not syncing contacts back and forth so i deleted the account and set it back up. Now, i can see all email boxes, send emails, view sent emails, update calendar appts, and contacts. The only issue i am having is seeing emails in my inbox, so i know it is connecting. It just wont sync the inbox for some reason. I got the update to 2.3.6 on the GS2.

[Q] E-mail account (Office365) wants to be able to erase all data?

My company's e-mail server was running Exchange 2007 up until Friday night, which I was able to link to with my GN (and for that matter, my Nook Color) via the stock E-mail app. Over the weekend they updated to Office365, and after going through all of the nonsense about deleting and re-adding the account, the app is now telling me I have to change my security settings and give the account device admin settings. Among these are "Erase all data" eek and "Set storage encryption," neither of which are things I want to do, let alone give a remote server the ability to do. Apparently I'm not the only one that's worried about this.
So, Is there any way to get past this craziness? This is really frustrating, because a lot of the time I'm not in the office, it's important that my e-mail and calendars are synced automatically. I don't want to have to use a mobile web interface, or manually copy each meeting or appointment from the desktop interface into GCal. FWIW, I'm rooted (see sig for ROM, kernel, etc.) and would be perfectly fine going with a 3rd party app, as long as I can get new mail and all appointments pushed to the phone.
ETA: Here's a screenshot of the "permissions" it wants:

That is set by your Exchange Admin Team. I know of Email.apk's that will bypass the PIN lock requirement, but not those permissions. I manage our Exchange 2007 environment, and when I used Enhanced Email it wanted to be device admin, basically turning on PIN lock requirement and enforcing our Exchange Policies. They would either have to assign another Active Sync policy to your user account, or ease up these security restrictions.

Exchange Email on Jelly Bean 4.1.1

I'm having trouble getting Push Email working in Jelly Bean 4.1.1 without Auto Sync on.
With ICS (and all previous versions of Android 2.2 and 2.3) I was able to still have my emails pushed to the phone without having Auto Sync enabled. For some reason it own't work in JB.
I don't want to have Auto Sync as i try to turn as much off as i can to save battery life.
Has anyone heard of something being changed on JB to not allow Push to work without Auto Sync.
Thanks in advance for any info provided.

I initially had the same problem. Here's what worked for me, no guarantee it will work for you. When setting up my account I cleared the default port setting and just left it blank. Then my work server set the proper number.

Been having the same issue.
Now trying your potential solution and will see.
Update:
This does, oddly, seem to have worked.
Re-Update:
Nope. Back to non-functioning.

furryfrog said:
Been having the same issue.
Now trying your potential solution and will see.
Update:
This does, oddly, seem to have worked.
Click to expand...
Click to collapse
Seconded.
This worked. The battery on my Nexus S was drained in 5 hours of stand-by yesterday and the battery usage was 70% Exchange. Checked my work email via the pc and I had about 50 emails that didn't get to my phone.
Found this thread, went to my exchange settings and removed the "0" from the port setting, clicked save and voila, emails rolling in fine.

There is no way to make it work!!!
:crying::crying::crying:
I am desperated. A couple of days after installing JB 4.1.1 the automatic official update from Google, the Exchange email account suddenly gave up working. After deleting and recreating several times the account the email still could not be synchronized. I configure everything in automatic option but it does not work. I delete the port number and leave it blank but it does not work.
I always get the same error inside the Exchange application with emails previously synchronized, that the application cannot connect to the server but the server is up and running and the configuration is correct. When I delete the accound and recreate once more again and open Exchange app it remains long long time waiting for sync, but it never syncs.
Sometimes when trying to tweak the configuration I get the system message that the account is not found.
It drives me crazy. After trying everything explained above several times I finally succeed to synchronize by activating the general sync button in the main desktop applet (the one for Energy saving which has GPS, WiFi, screen light level, Sync and Bluetooth) and waiting for the system to ask me for reactivating the Security - Device Manager options to allow the security policy specified by the email server.
Do I have to set always the general sync button on?. It will drain the battery, won't it?. Why suddenly it looses the connection and I have to make all this mess to recoup the connection to Exchange server and sync again my corporate email?

josimal said:
:crying::crying::crying:
I am desperated. A couple of days after installing JB 4.1.1 the automatic official update from Google, the Exchange email account suddenly gave up working. After deleting and recreating several times the account the email still could not be synchronized. I configure everything in automatic option but it does not work. I delete the port number and leave it blank but it does not work.
I always get the same error inside the Exchange application with emails previously synchronized, that the application cannot connect to the server but the server is up and running and the configuration is correct. When I delete the accound and recreate once more again and open Exchange app it remains long long time waiting for sync, but it never syncs.
Sometimes when trying to tweak the configuration I get the system message that the account is not found.
It drives me crazy. After trying everything explained above several times I finally succeed to synchronize by activating the general sync button in the main desktop applet (the one for Energy saving which has GPS, WiFi, screen light level, Sync and Bluetooth) and waiting for the system to ask me for reactivating the Security - Device Manager options to allow the security policy specified by the email server.
Do I have to set always the general sync button on?. It will drain the battery, won't it?. Why suddenly it looses the connection and I have to make all this mess to recoup the connection to Exchange server and sync again my corporate email?
Click to expand...
Click to collapse
I have done the same with no luck either.
I currently have the trial version of Touchdown installed to use for syncing in the meantime, but that's not what I want.
Yes, the sync button will drain battery, and I have gotten Exchange to work with that turned on. I want my simple push email to always function regardless of the system background data sync being on or off - like it used to.

furryfrog said:
I have done the same with no luck either.
I currently have the trial version of Touchdown installed to use for syncing in the meantime, but that's not what I want.
Yes, the sync button will drain battery, and I have gotten Exchange to work with that turned on. I want my simple push email to always function regardless of the system background data sync being on or off - like it used to.
Click to expand...
Click to collapse
By now it's still working fine. Let's cross fingers. But always with Sync button on. My conclusion is that also we must be careful with the device manager option the security settings. It allows Exchange to access system security settings. If not, the system perhaps blocks the synchronization. Battery does not look to drain much faster than before with Sync button off.

Exchange Email on Jelly Bean 4.1.1 - Waiting for Sync forever
today I got my new galaxy nexus phone with JB 4.1.1 and I am facing the same issue as mentioned by other members. I have tried the following and none of them have worked so far
I am able to connect to my exchange server but its the "waiting for sync" that's not working
1 - removing and recreating my corporate email account more than once
2 - removed the PORT and let the app set it for me didn't work
3 - went to settings and did sync from there for my account didnt work
4 - enabled auto sync and that didn't work

I'm not sure everyone is understanding the proper use of Syncing. Basically yes your account has to have Sync on. The other option is only the Method it will use. For example if you choose "Automatic (Push)" that just means that when your work server gets an email it will push it to your phone (i.e. your phone doesnt check at all... it waits for communication from the server which is the best battery saving sync option). So if you turn Sync completely off your phone will no longer receive the push emails (you can turn sync off on all other accounts).
Removing the port will likely not do anything. It will either just use the default (443) or not use one and it wont work at all. As an example I have a hotmail calendar that I share with my girlfriend (we keep our social stuff in it). When I create the account I choose not to sync anything but the calendar and set it to "Automatic (Push)". This means that my phone should almost never use battery on that account until one of us adds something to it.
If it worked in ICS it was likely a bug that was fixed in JB. When you turn Sync off it means no syncing will happen at all (push or otherwise)

My problem with exchange is.
Setting up configuration = all ok
Server verifies = all ok
But my company requires a security verification through pin. In ICS it automatically made that security option available.
In JB I'm stuck in exchange setup (name, signature, ...)
Synchronizing loop
(send from Nexus S JRO03E)

Email Security settings issue
sheepz said:
My problem with exchange is.
Setting up configuration = all ok
Server verifies = all ok
But my company requires a security verification through pin. In ICS it automatically made that security option available.
In JB I'm stuck in exchange setup (name, signature, ...)
Synchronizing loop
(send from Nexus S JRO03E)
Click to expand...
Click to collapse
Same issue here.. It just doesnt show the menu to activate PIN and the email doesnt sync... Need help!!!

Can you not just go ahead and set a PIN before trying to Sync? If its already there the phone wont ask you to do it

any fix for this Jelly Bean bug? It just waiting for the sync.

I use 3 separate exchange accounts and dont have this bug at all. I'm not even really sure what it is. Each time I add my Exchange account right after I click "Activate" I get a little notification that says I need to update my security and I put in my PIN and away I go

I had the same error because of limited internal storage. This is what happened:
1. After update to the new OS, all the apps automatically downloaded and installed on the internal storage.
Note: You may want to check your internal storage first to make sure that you have the same issue [Settings->System Settings->Storage].
2. Sometime after that my email stopped syncing.
3. I did reboots and add/delete many time, but still got the "waiting to sync" message.
What worked !
1. Settings -> Manage apps ->Downloaded (scroll left).
2. Click on individual apps and then click "Move to USB storage".
Once space was freed on the internal storage, everything started working.
---------- Post added at 01:34 PM ---------- Previous post was at 01:28 PM ----------
chkamran said:
I had the same error because of limited internal storage. This is what happened:
1. After update to the new OS, all the apps automatically downloaded and installed on the internal storage.
Note: You may want to check your internal storage first to make sure that you have the same issue [Settings->System Settings->Storage].
2. Sometime after that my email stopped syncing.
3. I did reboots and add/delete many time, but still got the "waiting to sync" message.
What worked !
1. Settings -> Manage apps ->Downloaded (scroll left).
2. Click on individual apps and then click "Move to USB storage".
Once space was freed on the internal storage, everything started working.
Click to expand...
Click to collapse
Note: I did reset the phone before the update which resulted in the automatic download and install.

raghav12 said:
Same issue here.. It just doesnt show the menu to activate PIN and the email doesnt sync... Need help!!!
Click to expand...
Click to collapse
Nexus S runnning 4.1.1 stock
This worked for me:
remove port in the incomming server setting
set update to "push"
enable the SYNC button
I used to manualy sync, whenever i needed to access my cooperate mail.
Good luck!

I've tried the stock exchange email app a few times and found it to be overall fairly good. however until I can have the inbox show mail from all folders then it's useless as a mobile email client. I cant be going into each folder (I have 30ish separate email folders with rules on exchange that automatically puts mail from x client into x folder)
I this something that can be done or am I missing a trick. also having to go into each folder and set it's sync options individually is a bind. I'd really love to use the stock client as it looks and behaves far better than (touchdown) but without a unified inbox from all the email folders it's a no no.
Other than that the exchange client works perfectly for me on 4.1.1 (AOKP)

Hi all.
Same issue as others and bk13 After the JB update, Exchange stopped working, as well as Hotmail connection.
I can get the set up done like another here, it is confirmed, but gets stuck at Waiting for Sync endless circle. It is set up to automatic (push) and sync email.
I tried the leave port blank, and it filled in with the 443 default port.
Please help.
I can't get the hotmail to work either, and I see from other forums, it is an issue. what a pain.
Found this on another forum and it work for me. I will see if it will let me set up my Hotmail account now.
It worked for my Hotmail account also. I had to go back and re-check the Auto Data Sync but it worked. Finally, back to normal...
I've found a solution here. Credit goes to Keith Hurst.
JellyBean 4.1.1 Sync | AVForums.com - UK Onlineolution:
Settings --> Data Usage --> Menu --> and check Auto Sync Data
Try setting up Exchange account again and you'll see the prompt to activate a Device Administrator this time.
Thanks,

no connection
when I add my exchange account with the correct settings I do not get a connection?
when I use the same credentials on a Samsung Galaxy SII or SIII instead of my own Samsung Galaxy Nexus it works fine???
I'm Runing JB (4.1.1) and my @work exchange account version = Exchange 2010 SP2 rollup 4
---------- Post added at 11:23 AM ---------- Previous post was at 11:02 AM ----------
apoc [t.i.m.] said:
when I add my exchange account with the correct settings I do not get a connection?
when I use the same credentials on a Samsung Galaxy SII or SIII instead of my own Samsung Galaxy Nexus it works fine???
I'm Runing JB (4.1.1) and my @work exchange account version = Exchange 2010 SP2 rollup 4
Click to expand...
Click to collapse
used this to fix it:
http://www.nonstop.co.il/kb/view.php?kb=29
(yes you need to be sys.admin or else ask your sys.admin to do so)

Emoze push mail for ICS
sniperIT said:
I'm having trouble getting Push Email working in Jelly Bean 4.1.1 without Auto Sync on.
With ICS (and all previous versions of Android 2.2 and 2.3) I was able to still have my emails pushed to the phone without having Auto Sync enabled. For some reason it own't work in JB.
I don't want to have Auto Sync as i try to turn as much off as i can to save battery life.
Has anyone heard of something being changed on JB to not allow Push to work without Auto Sync.
Thanks in advance for any info provided.
Click to expand...
Click to collapse
I had similar issues with weird behavior of the push and sync and I installed Emoze Push client which gives me the ability to push any type of email ,obviously Exchange and IMAP but even POP3 which is very limited email protocol.
I've done benchmarks with the stock ICS email client and with several third party clients like Touchdown, Moxier, K9 and I find that Emoze has the advantage in almost every aspect.
Push notification is stable and fast ,less than 60 sec.
Battery consumption is low ,I’m able to work in push mode without charging for 22 hours.
I’m quite a heavy email user so it was kind of a surprise to me because I used to have 6-8 hours max with only one account working in push.
I have 5 email accounts which is about 100-200 email per day so no kidding ,this one really improved my life ,I’m less paranoid about my battery.
Other features which are quit useful are the security options that allows you to find the device location by SMS or email
and also to remote wipe or block by SMS.
This is cool because you don’t need PC connected to the internet to get the job done ,you can simply send SMS to your phone number to activate the security process.