My lens cover has been cracked since purchase. Is there any possible way to get a new lens cover to replace the cracked one??
Sent from my PC36100 using XDA App
Mine cracked too :-(
Ive read in other posts that there are basically 2 options:
1. Pay the $100+ fee and have insurance replace the phone
2. Buy the camera replacement package, at like $150
I think some guy got lucky and the Sprint repair shop fixed his, but I don't think this is common.
Post up on how it goes for you.
Hmmm the sprint store said they can't repair it and you can't buy the lens cover anywhere. I wish I noticed it earlier.
Thank you for your input.
Sent from my PC36100 using XDA App
Why wouldn't you just return it or exchange it if it has been broken since you bought it...?
It still boggles my wind why they would design the camera to protrude from the back of the device with nothing protecting it so it doesnt sit flush. Even something like a rubber ring around the lens would probably prevent cracks.
I've seen a few on eBay. That piece is part of the internal frame though, and the part is about $50.
You can contact "timewarptables7" on eBay to see if he has any. That's who I got mine through. He said he had 5-6 of them, but that they are somewhat rare and gets them from his supplier only occasionally.
Mine has been this way too
Thanks for that eBay listing..might go through with that. I exchanged my Evo three days before my thirty days were up. Then a few days later, I realized it was cracked. Best Buy said it was then too late to exchange...:-{
Sent from my PC36100 using XDA App
Happened to me too. No idea when :-( I even the Platinum Case from BB.
I just ripped out the Lens Cover. Just a matter of time now before something gets stuck in there and scratched the real lens. Guess at that point I will file a claim.
Related
In the absence of a Captivate Glide Accessories/Q&A subforum, I'm posting here. Just wondering if anyone has been able to locate a case for the Captivate Glide. I understand that there would be extra complexities because of the keyboard, but surely something should be out by now...?
I've only seen one. Its a two piece. Plastic. But the only color I've seen it in is a god awful blue. I had it. When I took it off to add e screen protector I realised that the bezel around my screen was scratched. The scratches were caused by the idiot case itself. Who ever makes the case engraved a serial number on the inside of the top piece. Poorly designed IMHO
Sent from my SAMSUNG-SGH-I927 using xda premium
I too have the captivate glide. I am finding out that I don't use the slide out keyboard very much. I have gotten so used to the swipe keyboard, I could do with out it. I'd like to see an otter box that fits this device, or at least something that would protect the device well from impacts and the brittle glass screen. we just purchased two of them for my wife and I and well... my wife's screen just got cracked. $200 deductible on insurance or $130 in parts off ebay and to have someone to install the parts!
P.S. anyone know of a good smart phone accident insurance that still only charges $50 for a deductible! were still within the first 30 days of service!
I just got a captivate glide from Best Buy and got their Geek Squad insurance instead. It's 9.99/mo and doesn't actually cover loss... but the nice thing is NO DEDUCTIBLE. I am still looking for a good case, though, so if anyone has one, let me know!
Lots of options on Ebay for pretty cheap. Sometimes you just have to experiment a little bit. http://www.ebay.com/sch/Cases-Covers-Skins-/20349/i.html?rt=nc&LH_PrefLoc=1&_nkw=Captivate%20Glide%20hard%20Case&_dmpt=PDA_Accessories&_fln=1&_trksid=p3286.c0.m283
dbrannon79 said:
I too have the captivate glide. I am finding out that I don't use the slide out keyboard very much. I have gotten so used to the swipe keyboard, I could do with out it. I'd like to see an otter box that fits this device, or at least something that would protect the device well from impacts and the brittle glass screen. we just purchased two of them for my wife and I and well... my wife's screen just got cracked. $200 deductible on insurance or $130 in parts off ebay and to have someone to install the parts!
P.S. anyone know of a good smart phone accident insurance that still only charges $50 for a deductible! were still within the first 30 days of service!
Click to expand...
Click to collapse
How did you crack it? Wow, I dropped mines a bunch of times and it even got sat on multiple times but the screen is scratch less. I only use the hardware keyboard for blocks of text and swype for quick things. I love the 4" screen because it's the perfect size for my hand and pockets. I don't see the point of paying for insurance since most things are covered under the 1 year warranty, correct me if I'm wrong.
vil33 said:
How did you crack it? Wow, I dropped mines a bunch of times and it even got sat on multiple times but the screen is scratch less. I only use the hardware keyboard for blocks of text and swype for quick things. I love the 4" screen because it's the perfect size for my hand and pockets. I don't see the point of paying for insurance since most things are covered under the 1 year warranty, correct me if I'm wrong.
Click to expand...
Click to collapse
It fell from the the car to the concrete drive way. Maybe the warranty will cover it, I will check into that.
I tried some cases and shared my thoughts at the Accessoires section: http://forum.xda-developers.com/forumdisplay.php?f=1489
I have had vertical banding issues since day 1 with the LCD, and I contemplated returning the phone (to China) because of it. Instead, the seller notified me he'd pay to have the LCD replaced, either in the US at my choice of phone repair stores, or send it back to China and he'd send to a shop to do it. I'd do it myself if I could find a supplier for the LCD/glass digitizer (I have done it on multiple Nokia phones, including a 5800XM). Alas, while finding a suitable repair shop, I cracked the glass.
Am I the first one to drop the Galaxy Nexus? It fell about a foot onto bricks, and now I have a crack in the glass extending from the earpiece to the power button. I called around and I am the first in the Minneapolis/St. Paul metro area to break their Galaxy Nexus.. great. My case and screen protector haven't even come yet.
Does anybody have any advice on where to go from here? Do I ship the phone back to China (expensive, and I'll be without a phone for 3-4 weeks)? I can't believe I had my Nexus One for two years, dropping it all over the place, and it's still in beautiful shape, while this one has LCD issues from day one, and now cracked glass after a single small fall (that the Nexus has taken many times.. I need to stop driving with the phone in my lap).
done it many times (phone on lap when driving) then forget when i get out and it gets thrown out of the car onto the ground.
many places dont have nexus accessories yet ... ghost armour needs 10 days to even get a screen protector in (they put on a htc sensation cover for now - doesnt even cover the screen itself, let alone the entire from !)
I took a look at the Galaxy Nexus teardown on ifixit. Link HERE.
If you look at steps 6-8 you'll see that popping the screen/digitizer out really isn't too bad at all. The real issue will be finding the screen/digitizer in one piece for a decent price. I looked around on Amazon and EBay and failed at finding any for sale.
However, if you can find a screen/digitizer for under $200 somewhere I would follow the ifixit instructions and change it yourself.
I browsed through the teardown and it doesn't seem like that'd be an issue at all. I have done a fair amount of phone repairs previously, including lcd replacement and smt soldering on the phone's main PCB. The problem is that I can't find anywhere that sells the digitizer/LCD. Looks like it's back to china for this guy.
Yeah I've thrown the N1 out of my lap probably twenty times in the past two years. It's always taken it like a champ. I wish they had used gorilla glass on this phone.
I've dropped my GN twice already, once onto a concrete floor. So far, I've been lucky. Can't find any damage. It's not too reassuring to hear that it will crack so easily, though.
FYI, even Gorilla Glass isn't shatter-proof. Highly scratch resistant, but not shatter-proof. Give it the right point-load, and it will also shatter.
I know that Gorilla Glass isn't shatterproof, but I have seen unspeakable things done to my N1 and nothing has ever come of it. I'm still putting off sending this back to China.. I have a feeling it'll be gone for a month or more.
Ouch Sorry To Here Better Send Back 2 Repair
Mine's fallen from my lap onto pavement twice, getting out of the car of course, but so far my Otterbox Commuter has saved it.
My GN screen hair line cracked mysteriously.
My GN screen hair line cracked mysteriously.
http://www.youtube.com/watch?v=7rkz36Q-xZY
Galaxy nexus screen cracks far too easily. - YouTube
http://www.youtube.com/watch?v=7rkz36Q-xZY
Others have no idea how it’s happened to their phones as well!
http://forum.xda-developers.com/showthread.php?p=21535889
Maybe it’s the new fortified glass design that’s flawed?
Maybe it’s weather related, from indoor to cold outdoors?
Maybe it’s just a bad design overall?
I just want to warn others of it’s extreme fragility.
Maybe it's you, bumping into something hard and pointy?
I've dropped mine twice on ceramic tile from waist height and had no damage other than a couple of scratches on the screen. Maybe it was just a particularly unlucky drop?
lol yeah phone on lap while driving is death for phones.... done that many many many times with too many phones.
update
BestBuy Canada's mobile communications manager Danielle has worked out a 50% off new phone option for me, as their policy they say is no "physically" damaged phones can be returned.
I have asked for an Iphone 4s 64gb in order to resell it and recoup my loss with via the accelerated deprecation screen defect of this galaxy nexus.
maybememe said:
My GN screen hair line cracked mysteriously.
http://www.youtube.com/watch?v=7rkz36Q-xZY
Galaxy nexus screen cracks far too easily. - YouTube
http://www.youtube.com/watch?v=7rkz36Q-xZY
Others have no idea how it’s happened to their phones as well!
http://forum.xda-developers.com/showthread.php?p=21535889
Maybe it’s the new fortified glass design that’s flawed?
Maybe it’s weather related, from indoor to cold outdoors?
Maybe it’s just a bad design overall?
I just want to warn others of it’s extreme fragility.
Click to expand...
Click to collapse
I've had my phone for about 2 months or so. Found out the hard way how fragile the glass was when my keys left a few minor scratches on it the second day of use. Well yesterday the hairline crack appeared between the power button and the volume rocker. Samsung says its physical damage caused by dropping the phone or having it in my pocket. What... I can't put my phone in my pocket anymore. Well the long and short of it is I have to send the phone back to the country of origin England in this case and I have to pay for the repair. I'm trying to find the glass assembly so I can replace it my self. So far no luck on Google. I agree with all the comments about the glass being too weak on this phone. Long live the Nexus one which I've switched back to till I figure out how to get this galaxy broken glass fixed.
I've got a broken line on Glass of my Gnex, I hate, very hate, this at only 4 month of usage.
Can i send my Gnex to Samsung and use a Warranty to change it?
This is a genuine question so I'm not trying to get anyone's back up, but is mobile insurance not that popular outside the UK? You can barely leave the stores here without being sold it!
Sent from my Galaxy Nexus using XDA
I'm pretty sure phone insurance is popular in a lot of places. Asurion here in the US is only like $2 or $5 a month, with a $100 deductible for any smartphone that has been lost, damaged, etc...
anton2009 said:
I'm pretty sure phone insurance is popular in a lot of places. Asurion here in the US is only like $2 or $5 a month, with a $100 deductible for any smartphone that has been lost, damaged, etc...
Click to expand...
Click to collapse
I assumed so, but tend to see a lot of similar posts of damaged or defective phones and no mention of insurance. Always seems to focus on returns or DIY repairs. Just wondered if insurance was particularly costly overseas. Seems not.
Sent from my Galaxy Nexus using XDA
killyouridols said:
I assumed so, but tend to see a lot of similar posts of damaged or defective phones and no mention of insurance. Always seems to focus on returns or DIY repairs. Just wondered if insurance was particularly costly overseas. Seems not.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I called asurion and was told that my nexus was covered. What I wonder is if I break, lose it or whatever will they be replacing with another nexus or give me a substitute. Anyone have more info on that?
Sent from my Galaxy Nexus using xda premium
evohog said:
I called asurion and was told that my nexus was covered. What I wonder is if I break, lose it or whatever will they be replacing with another nexus or give me a substitute. Anyone have more info on that?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
In the UK you get either a cash value or a replacement nexus. You would only get a substitute if the goods are no longer on general sale. Usually electronic goods I have claimed on have been cash (minus the excess) to the phones purchase price. Make sure you have advised them and can prove the cost or you may end up with a settlement below the phones true value.
For example, my laptop was worth £500 when new, but I have only insured it for £300 as I know I can get a decent replacement and keep my premiums down. I have my nexus insured for £400 as I know this will buy most new phones outright should I lose it
Sent from my Galaxy Nexus using XDA
Dropped my GSIII face-down on concrete Saturday morning....phone didn't bounce. When I picked it up, majority of the screen is cracked, much more near the bottom...however there are no scuff marks along the sides and back....and the touchscreen and phone still work. After I get back from vacation, which will be 10/27, I will more than likely buy another one. So after I do that, how much should I expect to get for my current one if I put it up for sale?
ive seen a lot of cracked gs3 for around 250 but never more than 300.
Vladabeast said:
ive seen a lot of cracked gs3 for around 250 but never more than 300.
Click to expand...
Click to collapse
idk that seems a little ..Keep in mind your looking at ~$300 to replace the screen alone. id be happy walkin away with $150 200 max
With the Note 2 coming out next week, might buy that instead, then sell this baby.
Sent from my SPH-L710 using xda app-developers app
Ill give you $150 for it.
dont sell that thing for less than $225-250.
if you look hard enough you can find a replacement screen+digitizer+entire front assembly for $100-150, then you can just fix the phone yourself. Thats what I did when my screen broke, and I have pretty much zero technical expertise and confidence fixing things. It really is that easy replacing the screen yourself if you buy the whole front assembly including digitizer.
Here's a bunch for $150 ---this is all you need to fix your busted screen!
http://www.ebay.com/itm/Sprint-Sams...255?pt=LH_DefaultDomain_0&hash=item3ccba9d717
http://www.ebay.com/itm/Sprint-Sams...474?pt=LH_DefaultDomain_0&hash=item337d166faa
I'm going on vacation tomorrow...will decide what to do when I get back.
I broke my inner screen (display), not the outer glass, somehow.
Walked into sprint repair store.
Gave them phone
Came back an hour later with it working perfectly and they only charged my $37.
Might be worth a try.
They had a defective GS3 laying around to swap out the screen or change out the guts of the phone. I visited a Sprint store and they said they could do it for $35, but put me on a waiting list until they get a returned GS3.
hmm got lucky I guess.
But thats what I'd do instead of taking a massive loss and selling it for $150 or something
If its only the glass and nor display you can buy a replacement for $40 bucks and change it yourself
Sent from my SPH-L710 using Tapatalk 2
sold locally
daniel4653 said:
If its only the glass and nor display you can buy a replacement for $40 bucks and change it yourself
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Gorilla glass?? I broke mine just untop ehere the camera is infront. Only the glass. Touchscreen works great still
Sent from my SPH-L710 using xda premium
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Wow, you joined in 2009 and this is your first post!
On topic. Sorry that has happened to you. I can relate to the feeling of something deffective just few days after you've purchased it. I have never seen that happening to any of my devices or those devices of my friends' and relatives'...
Really weird. But one fear I have is to have the phone in my pocket and bending down to do something tightening the fabric on the pants around the upper leg area enough to bend the screen and shatter it...
Ron
IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Click to expand...
Click to collapse
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Click to expand...
Click to collapse
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
RizSher said:
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
Click to expand...
Click to collapse
I have insurance on the phone through US Cellular...thats what they quoted me.
But still its the principle, I feel its a manufacturer defect or it was stressed to begin with since the glass was installed..
badbadtz.carlo said:
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
Click to expand...
Click to collapse
You have to take the battery out since you need to use a bit of soapy water...they were cheap! $4 each on amazon with free shipping! :good
No pictures yet..:and no I didn't squeeze it when putting covers on..I did my GF phone the same way and no problems with hers. Definately a manufacturer defect. I will go in there Saturday when its very busy and raise a stink!!
Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II
Why suddenly sooooooo....many thread about glass break in just differrent few minute of post?? Lol :banghead:
Sent from my GT-N7100 using xda app-developers app
update!!
Well after many months of screwing around and taking to facebook and twitter about their poor quality and poor customer service, the "office of the president" of Samsung stepped up to the plate and fixed my Note 2 free of charge!!
Well, I got stuck in a hailstorm in GA yesterday. I ended up Sprinting (ha get it?) to my car and the phone fell out of my pocket. I actually didn't realize it until moments later. I found it in a river flowing through the parking lot. Fortunately, the glass was the only thing damaged. LCD still works perfectly. No water damage either! Not sure if it was the fall or a hailstone that did the damage to the glass. I have Sprint TEP (just signed up through open enrollment this month thankfully). However, I am confident that I can do the repair myself. My question is this...
Is the image quality noticeably diminished by replacing the screen with a non-OEM screen? I know it wont be Gorilla Glass 2 and it won't have the proper LOCA adhesive between the glass and the digitizer. I am happy to pay the $150 deductible if the image quality and gorilla glass are worth it. Has anyone replaced their own screen who can attest to the display quality before and after? Thoughts on whether I should replace it myself or file a claim with Asurion?
ctasich said:
Well, I got stuck in a hailstorm in GA yesterday. I ended up Sprinting (ha get it?) to my car and the phone fell out of my pocket. I actually didn't realize it until moments later. I found it in a river flowing through the parking lot. Not sure if it was the fall or a hailstone that did the damage. I have Sprint TEP (just signed up through open enrollment this month thankfully). However, I am confident that I can do the repair myself. My question is this...
Is the image quality noticeably diminished by replacing the screen with a non-OEM screen? I know it wont be Gorilla Glass 2 and it won't have the proper LOCA adhesive between the glass and the digitizer. I am happy to pay the $150 deductible if the image quality and gorilla glass are worth it. Has anyone replaced their own screen who can attest to the display quality before and after? Thoughts on whether I should replace it myself or file a claim with Asurion?
Click to expand...
Click to collapse
If you found it in a river, I'd be a bit more concerned about water damage. It still turns on/runs fine and the screen is just cracked? Or is it not turning on?
I know that the screen used to run for about $100. For me, I'd probably prefer to have a refurbished phone than try to do the repair myself. For me, the $50 more is worth the saving of trouble/time/risk of screwing up the install.
But I know of some people on XDA who have installed it themselves and have loved it, so it might be worth it.
topherk said:
If you found it in a river, I'd be a bit more concerned about water damage. It still turns on/runs fine and the screen is just cracked? Or is it not turning on?
Click to expand...
Click to collapse
It's fully functional. No damage to anything but the glass. I immediately pulled the battery when I got it back. Fortunately, it wasn't in the "river" too long!
topherk said:
I know that the screen used to run for about $100. For me, I'd probably prefer to have a refurbished phone than try to do the repair myself. For me, the $50 more is worth the saving of trouble/time/risk of screwing up the install.
Click to expand...
Click to collapse
It looks like I can get all the equipment needed to do the replacement myself for around $50. I am confident I can do the replacement. I am just worried about the image quality since I wont be using an autoclave + LOCA. Also, the lack of Gorilla Glass 2 would be somewhat of a deterrent. Not sure if these are valid concerns and worth the $150 deductible though. Hoping others who have done the replacement will chime in as well.
http://www.amazon.com/Samsung-T-mob...id=1363724364&sr=8-1&keywords=galaxy+s3+glass
Go to Amazon, get the glass, read some instructions, watch some videos and take your time, its easy.
evoer said:
http://www.amazon.com/Samsung-T-mob...id=1363724364&sr=8-1&keywords=galaxy+s3+glass
Go to Amazon, get the glass, read some instructions, watch some videos and take your time, its easy.
Click to expand...
Click to collapse
I have done all of this so far. Definitely think I can do the replacement myself, but I'm more concerned with image quality afterwards. The new screen isn't GG2 and it wont be bonded to the underlying digitizer. From what I understand, this diminishes image quality slightly. Anyone notice if that's true? If so, to what extent?
Also, does anyone know what this will do to my TEP? Would it invalidate any future repairs?
If it got soaked in a puddle.....GET A NEW PHONE!!!
kayakaddict said:
If it got soaked in a puddle.....GET A NEW PHONE!!!
Click to expand...
Click to collapse
Thanks for the concern, but I immediately pulled the battery and dried it off. There appears to be no water damage.
No case was on the phone I'm assuming?
Sent from my SPH-L710 using xda premium
xbmoyx said:
No case was on the phone I'm assuming?
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
I had a case with minimal coverage (since I had a Curved Crystal SGP SP on it). I used the Rock Quicksand:
http://www.amazon.com/Rock-Quicksand-Composite-Poly-carbonate-Samsung/dp/B0089E283G
ctasich said:
I had a case with minimal coverage (since I had a Curved Crystal SGP SP on it). I used the Rock Quicksand:
http://www.amazon.com/Rock-Quicksand-Composite-Poly-carbonate-Samsung/dp/B0089E283G
Click to expand...
Click to collapse
Nice looking case. Sucks about your phone. I have an Otterbox defender with a Zagg shield I pray if this scenario happened go me it would protect it, I've got no insurance $150/deduct is robbery.
Sent from my SPH-L710 using xda premium
Update: I spoke with a representative at a Sprint store that I used to visit when I had an Evo 4g. They put my name on a list to replace the screen (free of charge since I have TEP) when someone comes in with a working screen. This is unlike any other Sprint store I've called. I'm not sure it's typical service, but hopefully it pans out! It's a third party official service center, so I guess they aren't bound by the same rules Sprint stores go by?