Develop Bugs

Big issue

Hi
Ive deleted the content of the app "contact list" which was almost 30mo big....well i lost all my contact
its ok i sync with google, have them back
but not the facebook contact....annoying. i reinstalled the facebook app and he doesnt change...tried everything
so i cant sync favorite contact to facebook account and everything...
thx a lot for any help

restore the phone and stop deleting things u dont know what they do

i manage to get it back
its now 28mb again
and i know why
dont use facebook for HTC SENSE when you have a lot of friend
i have 2000...it download every profile picture and every info...jeez

totorip said:
i manage to get it back
its now 28mb again
and i know why
dont use facebook for HTC SENSE when you have a lot of friend
i have 2000...it download every profile picture and every info...jeez
Click to expand...
Click to collapse
What did you expect it to do? Download them fresh every time and hold them in program memory so you've got no space to run the OS?

well i only wanted some picture for my favorite contact and link them to their facebook account
didnt want 2000 profile picture and infos on my phone !

totorip said:
well i only wanted some picture for my favorite contact and link them to their facebook account
didnt want 2000 profile picture and infos on my phone !
Click to expand...
Click to collapse
Unfortunately, that's what linking gets you...

damn that sux.cant store it into SD at least?

I have just tried to re-sync my facebook contacts with my htc desire (previously had them on but wiped them all because I was annoyed about seeing people who i never wanted to phone in my phone list)
But now it just keeps on coming up with "process has stopped" error after I do it and doesn't seem to sync?
Has this happened to anyone else?
Why can't android just have a system where you individually link each contact in your people list with a facebook account??

I'd say add their photos manually to your google account (but unfortunately you'll face the bug of low quality images). Or create a fresh Facebook account for your favorites

jock23 said:
I have just tried to re-sync my facebook contacts with my htc desire (previously had them on but wiped them all because I was annoyed about seeing people who i never wanted to phone in my phone list)
But now it just keeps on coming up with "process has stopped" error after I do it and doesn't seem to sync?
Has this happened to anyone else?
Why can't android just have a system where you individually link each contact in your people list with a facebook account??
Click to expand...
Click to collapse
You can individually connect/disconnect contacts in your phone/ google with their facebook accounts if you use Facebook for HTC Sense, with the "link" icon on the top-right corner or the Sync Tab in the contact details card. Then uncheck Facebook in People>Menu>View

Whenever I try to link a contact with Facebook, it comes up with no matches found, like I dont have my facebook linked to my phone.
As i said, when I try to sync my facebook contacts the phone says the process has had to be stopped running (error message)

jock23 said:
Whenever I try to link a contact with Facebook, it comes up with no matches found, like I dont have my facebook linked to my phone.
As i said, when I try to sync my facebook contacts the phone says the process has had to be stopped running (error message)
Click to expand...
Click to collapse
If it's not a problem for you do a factory reset.
On another note, if you just signed into your facebook account, wait a bit as sometimes it takes time to sync, especially with many facebook friends.

a factory reset doesn't delete anything on my sd card does it, just my downloaded apps and contacts/accounts etc?
Can i back stuff up before I do it?

jock23 said:
a factory reset doesn't delete anything on my sd card does it, just my downloaded apps and contacts/accounts etc?
Can i back stuff up before I do it?
Click to expand...
Click to collapse
No it doesn't.
What stuff do you want to backup? The phone system, built-in backup should restore your messages, bookmarks and personal settings.
You can find that in Settings>Privacy

People / Contact list issues, Facebook for HTC Sense issue

I have really, really annoying problem, or two in fact, but they're probably related, in the People / contact app.
It doesn't remember all my settings.
For unknown reasons, it forgets my settings on many contacts, but not all.
If I open one contact, and change it to show it's name as the one reported from Facebook, it's fine for a while, but then without any warning, it just changes back to what's stored straight on the Phone.
No matter how many times I try setting it back to showing it as the one reported by Facebook as it's name, it just reverts back sooner or later (within couple minutes, though)
It never forgets the sync/link with Facebook though, the updates the statuses fine, the photos appear normally etc
And then the other, I originally had just Phone contacts enable, but I decided to save myself some time and just use Facebook contacts as addition, instead of manually entering them first to my phone and then linking.
So, I opened up People, clicked menu > view, and ticked "Only contacts with phone number" and "Facebook" in addition to already ticked Phone, and then Done.
Boom, the facebook contacts who have their phonenumber there are listed!
But just like with the issue above, couple minutes, and they're gone.
If I go back to People > Menu > View, the Only people with phone numbers and Phone are still ticked, but Facebook isn't.
And yes, I do have all the sync options enabled in Accounts & Sync settings for Facebook for HTC Sense (and even though I've added the "just" Facebook, too, it doesn't appear in the accounts list separately)
--
Then another, probably not related issue.
In people, if I go to Facebook directory, it only shows 205 contacts total, while in reality it should show 207 contacts.
I know for a fact that at least one of the missing contacts used to be there, and still is on my "normal facebook"
I had somehow gotten 2 contacts mixed into 1, with 2 numbers, 2 facebook links etc, after trashing that and re-creating the 2 as separate contacts, only one of them could be found from Facebook directory, while the other couldn't.
I've tried uninstalling Facebook updates (it doesn't allow uninstalling the whole thing), removing all the data & cache files etc, same for Facebook for HTC Sense, and even removed the account(s) alltogether from my phone, with no luck.
After re-creating the account, getting all the updates etc, it still doesn't show the 2 missing contacts (which of at least 1 was definately there in the beginning)
--
Any suggestions how to fix these issues?
Is there any other way than removing all possible backups from SD and doing "hard reset" on the phone?

try running the friend stream app, friends tab, menu, options, update

I did a hard reset of the phone tonight, and even after that, I'm missing 2 contacts from the facebook list
Now I also know which 2 are now missing, and I know that one of them wasn't missing just before hard reset, and that his contact information (which I backed up on my comp) has the HTC-made link for Facebook in it, but it's not showing up on the phone, probably due the fact that the phone thinks such facebook profile ID isn't my friend.
After the reset, the phone seems to remember the other settings, though.

Hey I've got the exactly same issue with one of my Facebook friend's not being recognised as a friend. I have her on my normal Facebook, but not via the phone so can't select her to add and sync profile Joe details. It is so annoying. I've tried everything apart from hard reset, but no joy.
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Sent via the XDA Tapatalk App

mobobat said:
Hey I've got the exactly same issue with one of my Facebook friend's not being recognised as a friend. I have her on my normal Facebook, but not via the phone so can't select her to add and sync profile Joe details. It is so annoying. I've tried everything apart from hard reset, but no joy.
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Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
Well, via hard reset I apparently got one friend that was missing back, lost another and one that was missing is still missing
edit:
Scratch that, it doesn't remember the settings anymore, don't know why, now it resets to showing only contacts with phone numbers, exchange and phone. It clears Facebook tick by itself, and adds exchange tick by itself.

bump for solution?

I have the same issue. I can actually see the contact in the facebook app. However, it is not there when I try to link my people contact with the facebook contact. It simply isn't displayed...! Annoying!!

Ha! Actually I have similar problem as you but it happened with Gmail contact and Exchange contact.
I prefer the contact to display my Exchange contact name, since it's a real name I input, then link the person with Gmail contact. However, after sync with Gmail contact, the Desire contact always forget my setting and display people by Gmail name.
It seems the Desire contact has a rule that favor Gmail name >Exchange name>Facebook name
The only way for me to resolve this is once all Gmail contact are sync, I disabled Gmail contact sync. (Gmail sync for mail is okay to keep) without Gmail contact sync, no more name setting lost issue.
Hope this helps!
Sent from my HTC Desire using XDA App

Have the same problem, htc facebook shows 4 friend less than facebook web... and something curious, when i enter flickr app and the missing contacts are here!
Using DJ droid, wiped lots of times losed friends keep losed, but only in htc contacts, flickr app show all

I am pretty sure that it is your friends' Facebook settings that are blocking them from appearing in the HTC Sense contact list. My wife just disappeared a few weeks ago, and she confirmed that she had recently updated her Facebook profile to block 3rd party apps from accessing her contact information. This makes sense, as she was there one day, and disappeared the next. My guess is that this will start to happen more and more as people begin to lock down their Facebook accounts for security reasons.

Finally i knew how to solve this...
Actually WE knew it, me and my wife went crazy because suddenly out of no where she is no longer appearing in my HTC Desire (facebook for HTC sense) contacts!
I did everything you can think of even complete RESET for my phone!
But REJOICE Android HTC users, IT IS NOT YOUR FAULT.... or better say, it is NOT HTC's fault, it is because of the Privacy Settings of that friend in his/her facebook account.
He/She has activated the (Turn Off All Platform Apps) under Privacy Settings -> Apps and Websites -> Apps You Use !!!
Once the user changes their settings and you Sync, they will appear back again, but you have to re-link them.

Many thanks for this information.
This setting has take some hourse of try and error to solve the problem on my device.

[ROM 2.2] No push mail with multiple Gmail accounts

Hey everyone,
I've installed the r6 Sense Modaco ROM and my 2d and 3d GMail accounts don't automatically sync...
Is it an issue due to the original ROM leaked from HTC or not ?
Is there a way to get back the auto-sync ??
Thanks !
-- ant1

its a bug, it works for some, not for others. I've had it working and not working on different roms, so its not device specific. Quick solution is to get k9 mail off the market and use that for your push accounts.

Hum ok. But is there a way to know which rom has this issue?
Is it specific to a rom, a device or something else?
Sent from my HTC Desire using XDA App

I have this problem too, but it seem work just fine 2 or 3 days after flashing.
I found this problem in every sense ROM installed, I was wondering it caused the new version of gmail.. IMHO..

The second gmail account is given the choice to push emails after a few hours, just keep checking back under accounts & sync.
Sent from my HTC Desire using XDA App

OK. I've installed k9mail for now as I don't like the HTC Mail App.
But I didn't understand, is the system goin to ask me if I wanna activate push on my Gmail accounts ? Is that simple ? Just wait ?
I don't really understand what causes that bug if it's going to reactivate itself...
If anyone understand if this bug in specific to HTC ? To FroYo ? Is it a config file miswritten ?

No one ? Because I have a personnal and a professional Gmail account...

joeminic said:
I have this problem too, but it seem work just fine 2 or 3 days after flashing.
I found this problem in every sense ROM installed, I was wondering it caused the new version of gmail.. IMHO..
Click to expand...
Click to collapse
Mine also startd working 3 days after i flashed the rom

You can force this by opening GMail-app, selecting your account, pressing menu and choosing the sync-button. After a few seconds your inbox will show up.
If you THEN go to the main menu under accounts & sync you can check mail-sync immediately.
But this does not solve the problem that your additional GMail account(s) won't get synced. It works for some time after a fresh install, but then suddenly it will stop working. Don't know why... This only seems to happen on Sense Froyo-ROMs.
EDIT: I just realized: If you go under accounts & sync in the main menu and select "sync all" button, then you start to receive notifications for your additional accounts again. At least it worked for me, let's see for how long

I have the same problem after installing the OFFICIAL FroYo update on the HTC Desire. The sync sync settings are there, but it just ignores the setting for all but the first account.

Same here, issue with official FroYo release. Second account won't push. It did at first but now nothing is coming in unless i sync manually.
The account that doesnt pusg is corporate gmail not sure if that's related though.
Really hoping somebody knows a fix because i prefer to roll back to 2.1 rather than not having push mail available

Oddly my other Gmail accounts are now syncing normally. Push mail is active too.
I didn't do anything for that... Strange !

I have the same problem, i install it yesterday, i havec 4 account, and just one push...

Thought that worked, and it did for a single message, but doesn't stick.

I'm also having the same problem since my Desire updated to Froyo last Sunday.
Out of 5 accounts only the first one does push email now. Doesn't seem to be related to the type of account since the 4 that don't push are a mix of normal gmail and corporate Google app accounts.
Would it help to compare our version numbers? My build says 2.09.405.8
Hope they solve it soon...

On the Google help site there is now the following posts:
Hi folks,
Thanks for your reports. We're right now looking into a general issue affecting the ability of additional accounts to auto-sync on some HTC devices with the latest version of the Android firmware.
To summarize what you've been reporting, this means if you have a device such as the HTC EVO 4G or HTC Desire, and you've recently updated your firmware to version 2.2, then auto-sync may only work for one account on your device -- the 'primary' account -- and not for any subsequent accounts you may have added to your phone.
In the meantime, you can still use Gmail on these devices with your additional account(s), but you'll have to manually check for new mail (Press <Menu>, then select Refresh).
We're in touch with HTC on this issue, and I'll be sure to update this post when I have news to share.
Regards,
Ethan
Click to expand...
Click to collapse
and
I have a temporary workaround for those who might be experiencing this issue on the devices I mentioned in my earlier post.
To get sync working again for the additional account(s), try following these steps:
1. Press < Menu > on your device.
2. Select Settings.
3. Select Accounts & sync.
4. Select the affected account.
5. Tap the 'Sync Now' button at the bottom of the screen.
Repeat these steps for other affected accounts.
We continue to look into this issue and I'll be posting here with any updates.
Ethan
Click to expand...
Click to collapse
So I guess that we now sit and wait however my 2nd Gmail account does sync on it's own every now and then so I have to question if the problem may be at least partly on the Gmail platform.
Hmm

Is there any news in this case? Can't get my Desire to sync my 2. and 3. gmail account...
Will it work with a custom rom?

In the custom roms, some of them writes they have a new version Gmail 2.2.1 i think... Will this custom rom have fixed the push problem for the second and third gmail account?

Nope. I have Fresh rom on my EVO, it has the newest gmail. no change.

ChiefSpoonS said:
Nope. I have Fresh rom on my EVO, it has the newest gmail. no change.
Click to expand...
Click to collapse
Yep. Same here. Fresh installed and second GMAIL account won't auto sync.
I hope there is a fix for this soon !!

[Q] HTC Sync calendar not working from phone to Outlook?

Hello all. I've just set up my new Desire (2.2) with HTC Sync 3.0.5422. I'm synching calendars and contact with Outlook 2007. The contacts are working well both ways, but the calendar only syncs one way, from PC to phone. If I create or modify items on the phone, they do not show up in Outlook.
Anyone got any idea why this would happen? HTC Sync doesn't give any error messages, and all other sync activities seem to be working OK.
Thanks for any help!

you sure you are adding them to the right calendar on the phone? the default is a google calendar, you need to select pc sync from the drop down box (at the top of the page of create calendar item)

Thanks for the reply. Yes, I am creating them in the "PC Sync" calendar. They have the green bar next to them like the items that have come from Outlook.

no idea then sorry, but to save you some time mine did that as well. I tried reinstalling HTC Sync a couple of times and a factory reset of the phone and it still didn't work (had no issues with the previous version) so I use gsyncit now instead.

OK, thanks for trying. I don't really want to be forced to do a sync with google calendar at the moment though. Anyone got any other ideas why this might be? Perhaps a security setting in Outlook or something?

I remember you have an option to sync calendar:
- from PC to phone
- from phone to PC
- using "last updated" feature - this one suits me best.
Look at sync options in calendar view in HTC SYnc.

Thanks for that, but I don't seem to be able to find the option you're referring to. Are you talking about HTC Sync on the PC (version 3.0.5422)? Where are the "Options"?

Here:
Uploaded with ImageShack.us

Oh right. Yes, I've tried all three settings on that, but I think that's only to do with items that have been updated on both devices prior to sync, so it know which one takes priority. Thanks for the suggestion though.
Has anyone out there managed to get 2 way calendar sync with Outlook 2007 and Desire 2.2 using HTC Sync 3? I've now seen many posts on other forums about this exact same problem, but they don't seem to be getting resolved!

Just another quick advise.
A story first: I have had a lot of redundand meetings in my Desire callendar. So I decided to make a cleanup of callendar entries by simply clearing the calendar cache. Succesed, but..
Seems like no longer meetings what were in my exchange (2003) up to cache deletion were able to re-sync. I discovered that new entries - just added after the cleanup have been imported successfully. Seemed like to only good solution was to format the phone to re-start the calendar service blank. But, I have installed the Google Sync tool and synced Outlook with Google calendar (I know, privacy etc...). It worked. I uninstalled the Sync tool and now I have all my "old" meetings in Google calendar, and new meetings being directly sync through HTC Sync.
Maybe you try to sync through Google?
Or just try to install the previous version of HTC Sync (2.x)
regards
r

Well, I logged this problem with HTC tech support, and after going through the usual checks, they've admitted that there is a problem with HTC Sync:
"This is a problem with HTC Sync 3.0 and is under investigation and a new version will be out soon.
Please keep checking our website for when the update comes out."
A shame really, as it seems to do everything else just fine for me. Hopefully they will fix it soon. Thanks everyone for their suggestions.

I had so many problems with HTC Sync, I did away with it and use a combination of Google Calendar Sync and MyPhoneExplorer for contacts. so far everything it syncing nicely.

I'va just tried the latest version.
The first time it did work.. but the second time I got an error and I had to restart htc sync. Since that error htc sync stopped to sync events from phone to PC.

Seems to be fixed with new version of HTC Sync
Yesterday an update was available to HTC Sync, bringing it up to version 3.0.5481. This seems to have fixed the problem I was having, meaning that calendar entries I create/edit on my phone are now synced back to my PC Outlook Calendar.
This doesn't seem to be mentioned in the release notes, but it now seems to be working for me, so I'd recommend upgrading if anyone else is having this problem!
Lee

Still not there
I am on 3.0.5481 but still exact same problem: existing calendar entries are not synched. Only the new created ones get synched.
In HTC Sync 2 there was a "repair" option to force a complete synch from PC to Phone (or viceversa), but I have not found Repair in the new V3.
If anyone gets any news please update the thread. I guess there are lots of people who would like to be able to synch all their existing meetings.

Can someone with the latest version confirm that the following issues are fixed?
Corruption of email addresses that stops outgoing mail from Outlook being sent
Corruption of phone numbers stopping phone from sending texts
Cannot use HTC Sync on more than one PC - eg work and home

Have you looked at 3.0.5481?
John

spile said:
Can someone with the latest version confirm that the following issues are fixed?
Corruption of email addresses that stops outgoing mail from Outlook being sent
Corruption of phone numbers stopping phone from sending texts
Cannot use HTC Sync on more than one PC - eg work and home
Click to expand...
Click to collapse
Had an email from HTC to say that the app will now work on more than one PC!
Still worrried about the other two and as MPE is working well at the moment am not tempted to try it.

Working again.
remmyhi said:
I discovered that new entries - just added after the cleanup have been imported successfully.
Click to expand...
Click to collapse
I was having the exact problem mentioned: Outlook calendar stopped syncing properly using HTC Sync even though contacts were syncing just fine. After reading this I tied adding new entries to my Outlook calendar and sure enough they were added to my phone. Went through and remade all of my future appointments and now my calendar seems to be in order again.
Does anyone know what the hell caused this?
(Also, my signature needs updating!)

If you give up on HTC Sync you might want to look at MyPhoneExplorer as an alternative. I find it a lot less destructive.

[Q] Sync problem with Facebook app CM7

Okay I am running CM7 on my HTC Wildfire (Buzz),
The problem that I have is every time I log into Facebook on the official Facebook app that I downloaded from android market it always asks me to sync my contacts even after telling it that I don't want to.
with your answer please consider that I have also tried actually syncing as the app requests but I still receive the question every time I log in even if I did sync so how do I stop it from asking? anyone else experienced this? it never happened on HTC stock Roms...
Thanks to any answerers.

Bwfclew07 said:
Okay I am running CM7 on my HTC Wildfire (Buzz),
The problem that I have is every time I log into Facebook on the official Facebook app that I downloaded from android market it always asks me to sync my contacts even after telling it that I don't want to.
with your answer please consider that I have also tried actually syncing as the app requests but I still receive the question every time I log in even if I did sync so how do I stop it from asking? anyone else experienced this? it never happened on HTC stock Roms...
Thanks to any answerers.
Click to expand...
Click to collapse
Hi, I'm running a similar set up to and not received any issues. It did ask me to sync the 1st time but i've not seen it come up again.
If you go to settings and then accounts & sync, see if your FB account is in there and turn sync to OFF.
You do this by clicking the account and then unchecking 'sync contacts'
See if that helps