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My hermes was working fine for the couple weeks I've had it, internet, internet sharing, everything. A couple days ago, the internet stopped working. I can still do calls, emails still seem to work (with exchange), sms is fine, although MMS is failing as well.
I have a 2nd 8525 and the same issues on that one too. I plugged my sim into a wing I had laying around, and voila, internet works. I tried all sorts of settings, tried surfing with wap.voicestream.com with the 216.155.165.50 or whatever proxy, etc.
I noticed on another forum that people in my area are having the same issues, but t-mobiles says the network is fine.
I am inclined to believe t-mobile on this one a bit, being that my Wing works fine... but neither of my 8525's (hermes) work...
One last note, when I boot up, I get a message saying the operator does not exist database, I just exit out the error and it WAS working fine even with that box, does it on both Hermes I have.
Any ideas!!!! Thanks. All help is really, really appreciated.
Mine stopped working temporarily yesterday, and started working again within an hour. Are you using the internet2.voicestream.com access point?
I'm using wap.voicestream.com -- but I had tried internet2.voicestream.com as well... are you using all the proxy settings with it (I HAVE the 19.99 unlimited data plan btw).
Both phones are using Schaps, so i'm considering flashing a different rom and seeing if that brings any new luck if I can't find any other help. But I have my main phone really well customized and would hate to have to do that.
What area are you in? I'm in South Florida (and on another thread, 2 or 3 other posters in south florida are having the same issues, weird)
With the unlimited data plan you should be able to use internet2 for all data and wap.voicestream for MMS. If you want I can post my configs that work, I just copied them from the T-Mobile Wireless configurator site using the Wing for my handset. Also, I'm from Northern Colorado.
RE: Internet:
I had an issue with t-mobile tZones back when they alowed it on smartphones... Then one day it just stopped working. about two weeks later, I finally got annoyed with them and called them.
They argued with me about tZones working for about 20 minutes and then finally found an internal memo about people using tZones to cruise the internet by accessing wap first, and once establishing a connection, usine pIE. So, You can't trust a phone company when it claims that their network is ok or that they ddin't cancel a part of your service without letting you know.
...BUT,
acording to them:
"216.155.165.050" FALSE INFORMATION
"216.155.165.50" TRUE INFORMATION
"Welcome to the T-Mobile Wireless Data Configurator. In a few quick and easy steps, this tool will help you configure your phone for Internet access."
Setting up the handset
Tap Start.
Tap Settings.
Tap on the Connections tab.
Tap the Connections icon.
Tap Add a new modem connection under T-Mobile Data.
Enter T-Mo WEB in the Enter a name for the connection field.
Tap to select Cellular Line (GPRS) from the Select a modem drop down list.
Tap Next.
Enter internet2.voicestream.com in the Access point name field.
Tap Next.
Tap Finish.
The new Internet profile is now configured and ready for use.
VPN
"Welcome to the T-Mobile Wireless Data Configurator. In a few quick and easy steps, this tool will help you configure your phone for Internet access.
Setting up the handset
Tap Start.
Tap Settings.
Tap on the Connections tab.
Tap the Connections icon.
Tap Add a new modem connection under T-Mobile Data.
Enter T-Mo VPN in the Enter a name for the connection field.
Tap to select Cellular Line (GPRS) from the Select a modem drop down list.
Tap Next.
Enter internet3.voicestream.com in the Access point name field.
Tap Next.
Tap Finish.
The new Internet profile is now configured and ready for use. "
"Picture Messaging (MMS) Configuration Complete
Welcome to the T-Mobile Wireless Data Configurator. In a few quick and easy steps, this tool will help you configure your phone for picture messaging (MMS).
Setting up the data account
Tap Start.
Tap Settings.
Tap on the Connections tab.
Tap the Connections icon.
Tap Add a new modem connection under T-Mobile Data.
Enter T-Mo MMS in the Enter a name for the connection field.
Tap to select Cellular Line (GPRS) from the Select a modem drop down list.
Tap Next.
Enter wap.voicestream.com in the Access point name field.
Tap Next.
Tap Finish.
Setting up the MMS profile
Tap Start again.
Tap Messaging.
Tap Menu.
Tap MMS Configuration.
Tap the Servers tab.
Tap New.
Enter T-Mo MMS in the Server Name field.
Enter 216.155.165.050 in the Gateway field.
Enter 8080 in the Port number field.
Enter http://216.155.174.84/servlets/mms in the Server address field.
Tap to select T-Mobile GPRS from the Connect via drop down list.
Tap to select WAP 2.0 from the WAP Version dropdown.
Tap OK.
Scroll to T-Mo MMS and tap Set As Default.
Tap OK.
The new MMS profile is now configured and ready for use. "
"t-zones (WAP) Configuration Complete
Welcome to the T-Mobile Wireless Data Configurator. In a few quick and easy steps, this tool will help you configure your phone for t-zones (WAP).
Setting up the handset
Tap Start.
Tap Settings.
Tap on the Connections tab.
Tap the Connections icon.
Tap Add a new modem connection under T-Mobile Data.
Enter T-Zones in the Enter a name for the connection field.
Tap to select Cellular Line (GPRS) from the Select a modem drop down list.
Tap Next.
Enter wap.voicestream.com in the Access point name field.
Tap Next.
Tap Finish.
Tap Manage existing connections under T-Mobile Data.
Tap on the Proxy Settings tab.
Tap to check This network connects to the Internet.
Tap to check This network uses a proxy server to connect to the Internet.
Enter 216.155.165.050 in the Proxy server field.
Tap Advanced...
Tap HTTP.
Enter 8080 in the Port field.
Tap OK four times.
Tap Start.
Tap Internet Explorer.
Browse to http://wap.t-zones.com.
Tap Menu.
Tap Tools and tap Options...
Tap Use Current under Home page.
Tap OK.
The new WAP profile is now configured and ready for use. "
http://tmobileuspublic.wdsglobal.com/phonefirst?phoneId=0&manufacturerId=0&ispId=&mmsId=&wapId=&contractId=235&countryId=37&networkId=90&bearerId=5&phoneId=1805&manufacturerId=41&mobileNumber=&incomingServerId=
another thing you can do is copy the contents of your extended rom on the wing onto a storage card on your new device. also copy the "config" text file so that you install the CAB files in the proper order. reset. try now, I hope this helps
S.V.I said:
another thing you can do is copy the contents of your extended rom on the wing onto a storage card on your new device. also copy the "config" text file so that you install the CAB files in the proper order. reset. try now, I hope this helps
Click to expand...
Click to collapse
Did all of the above settings, didn't do a thing. Still same connection issue. When you go to IE and enter an address, it says "connecting... locating... opening..." and just sticks on "opening" for the page, MSN Live doesn't work or anything else either. This is all strange since it was all working fine only a few days ago.
There is some magic setting or something that is making Hermes devices not work anymore while the wing still does.
I DIDNT do the extended rom thing, would you mind explaining that a little further step by step for me?
If those settings don't work it sounds to me like something is corrupted on your phone, and you may need to do a hard reset, or installing a new rom. I haven't had any issues with Schaps 4.31 since I installed it 2 weeks ago, but it sounds like you might be.
I have 2 8525's, lol... didn't work on EITHER even with a fresh install of schaps, I even tried 4.4 with win mo 6.1 just for jollies. It's really strange though and as I said, multiple people in my area are reporting this same issue at this moment.
But I just think they made changes that a certain setting or something on the hermes doesn't like since it works on the Wing.
In fact, it's quite pissing me off, lol... really frustrating.
I would call t-mobile and find out from them. my 8525 works just fine.
yeah but you are in a different part of the country, it's actually people with Kaisers (Tilt) having the issue as well... it's the TyTn and TyTn II models that just magically aren't working, and it's all south florida. Those t-mobile bastards!
But really, the freakin Wing works, what could it possibly be!!!!!
8525 in South Florida (Miami) with same issue
As always, when I have problems with my phones I turn to xda developers and viola! Answer's to my questions. My at&t 8525 internet stopped working around 8pm Thursday night (2/7/08). I have had my T-mobile sim on this phone working fine since last July with not one problem until now. I actually did call t-mobile customer service and went through all the usual treat the customer like a dummy and tell him/her to restart, take out battery, etc etc like that never occurred to me to try...DUH! Then they tell me to talk to the IT dept at my work to see about active sync settings. And of course they do not know that I AM the senior engineer in the IT dept so I get the rare privilege to inform them of this and assure them that there is NOTHING wrong with my exchange server as everyone else in the office using active sync has no problems, it is only me on T-mobile with my unlocked 8525. They then offered to transfer me to tier 2 support. Which gave me another rare opportunity to use one of my favorite lines with customer support..... "I just want to talk to someone who knows more than me". Unfortunately work took me away from the phone and I did not get a chance to continue with tier 2 support. I will take this up later today and post any resolutions if they present themselves. But I am putting my money on this forum and the incredibly talented individuals who frequent here on a resolution to this issue instead of T-mobile. Seems to me T-mobile is sending a hidden message that they possibly do not want my business anymore. Good thing my contract us up in a few months.
Thanks to all in advance!
vr24 said:
yeah but you are in a different part of the country, it's actually people with Kaisers (Tilt) having the issue as well... it's the TyTn and TyTn II models that just magically aren't working, and it's all south florida. Those t-mobile bastards!
But really, the freakin Wing works, what could it possibly be!!!!!
Click to expand...
Click to collapse
It's possible that the wing, since its a T-Mobile phone probably has some sort of network priority list the 8525 doesnt. try selecting under Phone > networks Tmobile and see if it sticks. Good luck!
Perhaps you should try flashing another radio. I used one a while back and could not get data working.
that's very interesting, as we are probably ALL using the same unlocked radio. Can you possibly point me in the right direction on how to do that?
radio version
I'm using Radio version 1.51. I will try flashing to the latest and see how that goes, but let me tell ya, looking at the new schap's rom I'm thinking I might just flash that bad boy, It looks awesome!
Seumas said:
I'm using Radio version 1.51. I will try flashing to the latest and see how that goes, but let me tell ya, looking at the new schap's rom I'm thinking I might just flash that bad boy, It looks awesome!
Click to expand...
Click to collapse
The 4.4? It's ok, I didn't notice a huge difference, and it actually seemed to run a bit slower, although I didn't have a chance to test it much.
I went to my device information, and it says radio version 1.16 - so I guess we are running different radio's and having the same issue... maybe that isn't the solution then. Could it have somethign to do with hard-spl and having it unlocked and what not?
Ok so tried 5 different radio versions, all with zero success. Ugh!!
If you are an MDA user in the US and have issues connecting to your internet and MMS:
http://forum.xda-developers.com/showthread.php?t=294573
I use this rom to fix my service. period. I just dont know how else to fix that issue.
All the other ROMs have not fixed the issues I have been having after upgrading my phone to WM6. The Rom By it self eats the batery, so Faria's Kitchen has a great little extra package in the extended rom: "Xfaria settings"
FIXED the battery drain issue.
WIZARD G3 (TMO MDA US) WM6 pro from Here:
http://forum.xda-developers.com/showthread.php?t=294573
Radio: official 2.25
IPL/SPL: 2.26
Xfaria Settings
How recent was your internet not working? And can we just install Wizard roms onto an 8525 hermes?
We are going to keep this down to 1 thread I think, we have one going pretty well on the Kaiser forum (TyTn 2) and the South Florida guys with that model are having the exact same issues.
Head over there and we can keep this all together and try and find a solution.
http://forum.xda-developers.com/showthread.php?p=1907694#post1907694
Just setting my phone up after moving from a Nokia N95 8GB
I'm on 02 Pay as You Go Text & Web
£10.00 per month
300 Texts & Unlimited Web
Using the setting as supplied (02 bought phone) I get a 'H' in the status bar, but no 3G and no data throughput at all.
It does appear to be trying I get the up/down arrows but nothing else...
I can't view any web pages or access anything...
The nokia worked fine at 3G.
Any Ideas ?
Thanks
go to settings, choose wireless and networks.
after that choose mobile networks (not mobile network).
choose Access Point Names then choose O2 MOBILE WEB.
change APN into payandgo.o2.co.uk
DONE
Thanks for the reply.. but that hasn't worked.. I keep getting connection failed.
My Settings are:
Name: 02 Mobile Web
APN: payandgo.o2.co.uk
Proxy: Not Set
Port: Not Set
Username: mobileweb
Password: password
MCC: 234
MNC: 10
Nothing else is set. !!
The username needs to be "payandgo" for pay and go
On my Nokia it was mobileweb !!
I'll try that and post back !
The generic setting on the phone connect me with GRPS, but not 3G.
Just had a web chat with 02 - God help Me !
My sim works fine in my N95 8GB I get a solid 3G signal anywhere in my house.
In the Desire I only get 'H'.. no '3G'.
O2 have said their network my not support PAYG 3G on the Desire
Any suggestions what I can try ! ?
lol having your handset display a H rather than 3G is better trust me
I'm with O2, on 3G you only get 384KBit/s on H(HSUPA) you will receive 3-4MBit/s
The icons on O2 will change from H->3G->E->G depending on your signal.
Thank.. But U get no data throughput at all.
Making it useless.
How do I get internet access on this ? Without using Wireless !
Set up a new APN with:
Name: [whatever you like...]
APN: payandgo.o2.co.uk
and don't fill in the rest.
Also make sure Settings>Wireless & networks>Mobile networks>Network mode is set to GSM/WCDMA auto or WCDMA only. If that still doesn't work I'd be leaning towards a local network issue, etc.
albert_htc said:
Using the setting as supplied (02 bought phone) I get a 'H' in the status bar, but no 3G and no data throughput at all.
Click to expand...
Click to collapse
You refer to 2 "problems" but in reality you only have 1 and that is that you are not getting any data through!
H is faster than 3G as someone else mentioned. It is 3.5G so if you get that you should be happy!
Your data issue is an APN issue. I have had a similar problem with MMS. It was only after 7 calls to O2 and speaking with a number of phone monkeys that I managed to get it working.
I would suggest you persist!!
I've reset the phone.
and I'm back to square one !
G connects and works slowly. H connects but no data.
Any ideas ? before I give up and send it back !
dialling *#*#INFO#*#* Shows the phone has conencted, but it fails a ping test.
(on a strange not this also shows a mobile number that isn't mine !)
Thanks
I have/had some O2 PAYT sim cards which say '2G' on the packaging. These, as I recall, would not connect to the 3G network at all, or at least they would, then seconds later they'd drop back off the 2G, regardless of the phone, so once 3G coverage became widespread I'd have to lock the phone to 2G to get it to work properly.
That said, I've been on contract for a long time now, and the only PAYG sims I ever use are Orange ones (Orange Wednesdays ) so I've no idea if any of their SIMs will still do that, or if indeed that is your problem, but I thought I'd chuck it in as food for thought. Have you tried an O2 PAYG sim that originally came with a 3G phone?
update...
called in at my local O2 shop and they gave me a new sim card advising it would take 24/48 hours for my account to be moved to the new card.
1 hour later my new sim is working. Sat on the prom accessing web via 3G
Came home, connects to 3G no throughput
Just been out for a drive, 3G works 5 - 10 minutes away from my house, but not at home or in between !
I Will try a few other areas, may be my 'cell' is having issues.
When I had a working connection I checked the 'testing' menu and noted the LAC & CID, they are different from the one at home.
(not sure if this means anything as I don't know the area a cell covers)
Is there anyway to find out what cells are in my area ?
When it fails the testing menu shows:
Ping ipAddr: Fail: IP addr not reachable
Ping Hostname(www.google.com):Fail: Host unreachable
HTTP Client test: Fail: IOException
Anyone know what the IOException is about ?
Thanks
hmm, maybe your sim is not compatible with hsdpa, I think some sims can only go as fast as 3g
should have said, connected at H at on the prom !
Not to sure what's going on, but this is a new sim.
The cell tower in your area is probably having problems. Give it 24 hours and if the problem persists, call O2 again.
Yea even I have that issue on T-Mobile and O2, the cell tower can have problems and 3G will have no data throughput what-so-ever but 2G will.
O2 servers Down
I am was having a similar problem my o2 internet connection it was going off for hours then coming back on, it was fine before i had no problem.
So I gave o2 a call and they said that they were having problems with there server and it was temporarily down and should be fixed soon, I am on o2 sim only plan hope this helps.
Also do a o2 coverage check :
http://www.webmap.o2.co.uk/
Thanks
I'll see how things go over the next couple of days !
Hey guys. I have a sprint touch pro 2 phone with T-mobile service. U guys with this combo(or had this in the past)..do u have MMS on your phones? And if you do how? I need help getting MMS. Also what Rom do u have and does a Rom make a difference. I know someone here has the combo. Help me please
I havent used a Sprint TP2 on TMo... but when I had a different phone and needed TMos settings... these worked for me.
http://www.pocketpcaddict.com/forum...obile-mda-windows-mobile-5-phone-edition.html
Davano said:
Hey guys. I have a sprint touch pro 2 phone with T-mobile service. U guys with this combo(or had this in the past)..do u have MMS on your phones? And if you do how? I need help getting MMS. Also what Rom do u have and does a Rom make a difference. I know someone here has the combo. Help me please
Click to expand...
Click to collapse
Wow double posting...
Well I need help. Ive had this problem for WEEKS now. I need MMS. dunno if its the settings or the cab or wat. anyone with the combo help.
Just so you know, this does not belong in the ROM development thread so don't be upset if a moderator moves it.
Have you tried changing your MMS settings? Does data work on the phone? If you are using the stock SMS program, you should have no problems getting MMS to work just fine. First you will need to set up your Data connection:
1 - Tap Start > Settings > Connections > Connections
2 - Tap the Advanced tab > Select Networks.
3 - Under "Programs that automatically connect to the Internet...", click New...
4 - Under the General tab, type "T-Mobile Data"
5 - Under the Modem tab, tap New... and type "Data" for the name of the connection and select "Cellular Line (GPRS, 3G)" from the drop down box. Then tap Next.
6 - Enter "epc.tmobile.com" for the Access Point Name (APN) and tap Next.
7 - Leave the username and password fields blank. Tap Finish.
8 - Under the Proxy Settings, check to select "This network connects to the Internet" and also check "This network uses a proxy server to connect to the Internet"
9 - For the proxy server, type 216.155.165.50 and then tap Advanced.
10 - Tap HTTP and change the port to 8080. Tap OK.
11 - Tap WAP and type 216.155.165.50 and enter 8080 for the port. Tap OK.
12 - Tap OK until you return to the Today screen.
Click to expand...
Click to collapse
Once you do this, you will need to set up your MMS:
1 - Tap Start > Settings > Connections > Connections
2 - Tap the Advanced Tab > Select Networks
3 - Under "Programs that automatically connect to a private network...", select "T-Mobile Data", which is the SAME connection you are using for your data.
4 - Tap OK until you return to the today screen.
5 - Go to your messaging and tap Menu > MMS Configuration.
6 - Tap the Servers tab > New.
7 - Enter MMS in the server name field.
8 - Enter 216.155.165.50 in the gateway field and 8080 in the port field.
9 - Enter http://216.155.174.84/servlets/mms in the Server address field.
10 - Select "T-Mobile Data" from the drop down list and select WAP 2.0. Tap OK to save your settings.
11 - Scroll to MMS and tap Set As Default. Tap OK to save your settings.
Click to expand...
Click to collapse
After a soft reset, this should get your MMS working. Send an MMS to yourself to test if everything is working.
First I would like to ask you what phone do u have and for what company is that phone phone. I can tell from your Tmobile sign that you have tmobile. Also what rom do u have. Im using Mighty rom right now. Also I have Arcsoft For Tmobile cab(lastest one) installed on the phone. Do I need it or no.
Forget it. It worked!!!!!!!! OMG THANKKKKK U. YOUR THE BESSSSSSSSSSSSSSST. U know how long im looking for my MMS to work. I tried tons of things. THANK GOODNESS. someone finally helped me fix this. good work freakingwilly
I'm surprised noone noticed he said a Sprint TP2 (CDMA) on T-Mobile service (GSM). This is simply a prank thread, a CDMA phone will not work at all with a GSM carrier.
jrphoenix77 said:
I'm surprised noone noticed he said a Sprint TP2 (CDMA) on T-Mobile service (GSM). This is simply a prank thread, a CDMA phone will not work at all with a GSM carrier.
Click to expand...
Click to collapse
http://reviews.cnet.com/smartphones/htc-touch-pro-sprint/4505-6452_7-33248637.html
http://pocketnow.com/tweaks-hacks/unlock-the-sprint-touch-pro2-radio-to-get-us-gsm
2 radios.
Well, that's a first for me. So the Sprint TP2 still has all the GSM equipment inside AND a sim card slot? Kinda nifty. Apologies to the OP then.
I also came across that bit about the Sprint TP2 having GSM/UMTS and CDMA/EVDO radios. That interests be a great deal, because I'm pretty sure that ATT runs on 850MHz for GSM and 1900MHz for HSDPA. I also believe I noticed those frequencies were supported by the Sprint TP2's (Gobi?) radios, but require 2 separate Oli unlockers to use on a stateside GSM carrier, and hopefully be able to utilize Verision's 3G network in places where ATT's does not exist. Verizon has EVDO Rev A in the vast majority of backcountry places where I like to kick it sometimes in the contiguous 48. When I first read about "Gobi" a year or two ago, I thought that it was pretty frickin' nifty.
So far through my asking, somebody said it wouldn't work on gsm/edge or umts/..., and another said that only 2G would work. I like having my about-to-be HSPA+ in a 30 mile circle around my house and other sufficiently populated areas, and I got Cingular back in 2003 so they're pretty chill about when I pay my bill and sometimes I manage bill-eliminating account credits when they screw up my account/orders and crap. It's crept up from $60 a month when I first got my wizard with unlimited data/sms/mms to $103 and change. The idea of being able to have my original Cingular SIM card in a CDMA phone and get all of my HSPA 7.2 goodness when it's around/better battery life when not using data and operating on GSM, and use EVDO Rev A when I need something faster than EDGE for tethering. Best I've gotten on EDGE is 15 kB/s.
If the CDMA TP2's can be that kind of awesome thing described above, I might work more to maintain a simultaneous account with Verizon postpaid when I go on road trips with some no contract goodness, and temporarily disconnect my no contract ATT postpaid when I do. That would be seriously awesome. If it can't be done on a flavor of the Rhodium, does anybody think that the next version of the real sliding qwerty with a tilting screen HTC device will be able to operate on all of ATT's frequencies, as well as Verizon's? I saw something about the Mondrian, but it doesn't have a keyboard and is therefore disqualified.
Also, not really excited about WM7 or Android because I don't see any Android sat nav apps that use an enormous map image on one's microSD card instead of being reliant on a data connection for maps, and WM7 is supa'shaky for local maps sat nav since it's not even out yet, and both TomTom and Garmin no longer manufacture their WinMo products, which is retarded since the garmin boxes run on CE and it's $100 of almost pure profit, even with an enormous piracy rate. If Android gets a ballistics calculator, herb strain guide, and local map sat nav with preferably NAVTEQ maps I might just jump ship if I can keep it from communicating with Google. I don't want Google knowing knowing any more about me than they already do. I've had Gmail for a long time, and the ads aren't quite creepy but they're ubertargeted.
9 - For the proxy server, type 216.165.155.50 and then tap Advanced.
10 - Tap HTTP and change the port to 8080. Tap OK.
11 - Tap WAP and type 216.165.155.50 and enter 8080 for the port. Tap OK.
8 - Enter 216.155.165.50 in the gateway field and 8080 in the port field.
9 - Enter http://216.155.174.84/servlets/mms in the Server address field.
Why in one part do you have 216.165.155 and the next 216.155.165?
Is that a typo? If so which is correct?
Thanks
89Whitexj said:
Why in one part do you have 216.165.155 and the next 216.155.165?
Is that a typo? If so which is correct?
Thanks
Click to expand...
Click to collapse
Whoops! I knew I should have read my post twice. Stupid lysdexia =D
The correct IP for T-Mobile is 216.155.165.50. Sorry for the confusion, kudos for spotting the mistake ;-) I've updated the original comment with the corrections.
Kenchi* said:
Wow double posting...
Click to expand...
Click to collapse
WOW useless post.... I love when people just post to inform someone of double posting, how ironic... Get your settings from your service provider and use the advanced connection tool
husker91 said:
WOW useless post.... I love when people just post to inform someone of double posting, how ironic... Get your settings from your service provider and use the advanced connection tool
Click to expand...
Click to collapse
Hypocracy much?
I know you tried to contribute to the answer, but you lack the necessary details that would be required. My original post may have been long, but the first thing that the OP said was that they got it working and left thanks. Continuing to reply to the thread (especially with these kinds of comments) are unnecessary and only bump up old threads.
Just like mom always said "If you don't have anything nice to say, don't say anything at all."
Request to close please.
worked!
Worked! on a US Cellular phone running mightyrom on the t-mob network (obivously) Cheers!!
Hello everyone,
I have a new AT&T plan with five lines, all using Samsung Galaxy S3s, all having the same problem. My 14 day grace period to cancel is almost up and I'm at my wits end searching for an answer. The phones are not rooted as I do not understand most of this technology; however I'm smart enough to know that this is a problem beyond rebooting the phone or resetting the SIM card, as every forum out there is telling people to do. Calling tech support (please don't make me) is a LAST resort for any device I own.
In the town where I work and shop I have no signal at all from AT&T. No voice, text, or data. AT&T coverage map shows "good" coverage in this town. Every so often I do get a weak AT&T signal but only for a few seconds. I do however pick up a very strong signal from a T-Mobile tower. I know that AT&T and T-Mobile both use GSM and should be compatible for roaming purposes, but the phone does not roam; it just shows a strong signal that I cannot connect to. Also, it switches back and forth between these two towers. I posted screen shots taken one minute apart.
In my phone's "Mobile Networks" settings there is no option to chose a network. There are only four options on that page: Mobile Data (checked), Data Roaming (not checked), APN, and Network Operators. I have tried adding a new APN but that did not work. The Network Operators tab says "Default Setup" and I cannot change it. I understand this is an issue with AT&T - they deliberately remove these settings.
I have gone through all the settings in Service Mode using *#197328640# looking for a way to enable the missing settings. I have already used the Service Mode to disable LTE (another setting AT&T likes to deprive us of) but that was not the problem so I put that back on automatic. I have also checked and unchecked every imaginable combo of settings such as wifi, data, airplane mode, etc.
I think the problem is either that the T-Mobile tower is interfering with what *should* be a good AT&T signal, or that the fact that I am "connected" to AT&T (albeit with no bars) is preventing me from roaming. I'd like to know if there is a way to disconnect from AT&T to test that theory. Also, I'd like to know if there is something I can do from Service Mode to enable the missing settings so I can set up roaming.
Thanks so much for any suggestions or help.
Kelly
What APN(s) are currently listed?
xBeerdroiDx said:
What APN(s) are currently listed?
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Just the default one called "ATT Phone".
I tried a Cingular APN in order to get a better connection to the AT&T tower, but it didn't work and I removed it. I found the T-Mobile APN info and was planning to try that next time I'm in town if I don't find some other solution first.
Is it the wap.cingular or pta one? You have to reboot after changing apn's but I'm sure you already knew that
xBeerdroiDx said:
Is it the wap.cingular or pta one? You have to reboot after changing apn's but I'm sure you already knew that
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I used the wap.cingular one and did reboot. Do you think this is an APN issue? I'm kind of at a dead end unless I find where to enable those mobile network settings. Thanks for your responses.
kelmusc said:
I used the wap.cingular one and did reboot. Do you think this is an APN issue? I'm kind of at a dead end unless I find where to enable those mobile network settings. Thanks for your responses.
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If you do not have the pta apn, try and add it. That's the LTE network.
Name: ATT PTA
APN: pta
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Auth: none
APN type: default,mms,supl,hipri
Add this in, select it and reboot
I have added it and will get to town tonight to see if it works. I'll post an update afterward. Thank you!
kelmusc said:
I have added it and will get to town tonight to see if it works. I'll post an update afterward. Thank you!
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Yeah, let me know how that worked. Remember to reboot afterswapping apns. Just sayin'
xBeerdroiDx said:
Yeah, let me know how that worked. Remember to reboot afterswapping apns. Just sayin'
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Unfortunately, it didn't work. I also tried to use a T-Mobile one and the phone wouldn't even let me save it.
I broke down and called AT&T tech support to find out where the roaming settings are in the phone... of course they didn't tell me, but they did tell me they don't have a roaming partnership with T-Mobile in my area. Therefore I'm out of luck and will be cancelling my contract.
kelmusc said:
Unfortunately, it didn't work. I also tried to use a T-Mobile one and the phone wouldn't even let me save it.
I broke down and called AT&T tech support to find out where the roaming settings are in the phone... of course they didn't tell me, but they did tell me they don't have a roaming partnership with T-Mobile in my area. Therefore I'm out of luck and will be cancelling my contract.
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Sorry buddy. Best of luck. Use your s3 on a carrier's no-contract plan. Perhaps t mobile or straight talk? Cheers
Hello all. Not sure if this is the right place to ask this, but no where else has come close to helping me find an answer to my questions.
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Wow, that's quite a wall of text below. I'll try to summarize my three questions here:
Why won't my phone send MMS? It receives and sends SMS (after some tweaking), and receives and sends calls
What network do I choose under the Network operators menu? (RAT : LTE, RAT : WCDMA, or RAT : GSM)
Why is my phone's menus seemingly different from the menus in every G3 guide I've seen?
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I'm having quite a bit of trouble getting my Verizon LG G3 (VS985) to work with my T-Mobile SIM card. Specifically sending text messages. Until a short while ago, I couldn't send any text messages. After playing around in the settings a bit it seems I can now send SMS, but not MMS. I can receive both SMS and MMS, I can receive and send calls, and I can use my data to browse the Internet. I'm utterly confused on how this phone is supposed to be setup and why it isn't working. While in my settings I turned data roaming on, but I tested sending a message after temporarily turning roaming off and it still sent. My APN settings should all be correct (though I'm not sure if there's something special I should set my APN Type as - it's left as "not set" as specified on T-Mobile's documentation).
Another question I have is what network I should choose. When I go deep into the network settings (Settings>More...>Mobile networks>System select> LTE/GSM/UMTS settings>Network operators) and choose "Search networks" it comes up with three T-Mobile networks. They have the following "RAT"s:
RAT : LTE
RAT : WCDMA
RAT : GSM
I'm fairly certain I'm not looking for "WCDMA" but what do I choose between LTE and GSM? As far as my understanding of cellular networks go, my phone should be using a 4G LTE network, but the network (T-Mobile) is also a GSM network. That left me thoroughly confused. Will one of these make my phone work better than the other? Will one let me send MMS?
Questions about T-Mobile network setup and MMS not sending aside, there's one other thing that's bothering me. In almost every troubleshooting guide I've looked up or been walked through, the menus all seem different. I've got software version "VS98535B" (if that's useful for you guys) and Android Version 5.1.1, which I assume is the default or should at least have similar options. However I've encountered two situations where my phone didn't have any type of the option that someone or some guide was trying to show me - once when looking for "WiFi Calling" in my settings (it's not there - "Advanced Calling" is in its steed) and once when looking for some spam setting in my messaging app (also not there). Any thoughts on this? Why does it seem my LG G3 has different menus from every Internet guide's G3?
Sorry to ask so much, but any help will be greatly appreciated!
Okay, WCDMA is 3G or HSPA. That's okay to choose but you'll want to set it to GSM/UMTS/LTE and let it choose it's own network automatically. If it's not letting you send MMS changing the network manually will have no effect. The easy way around this is to change your default text/mms messenger program and that will fix it. Either install Google's messenger app or use one of your choosing that's not the one that was included with the OS.