Develop Bugs

HTC Desire - Dust spec! (Photo)

So I started noticing a pretty small dust spec on my new Desire, thought at first it might be a stuck pixel of sorts but on closer inspection (much closer!) it is definately some dust.
Below is two images shot of it through a microscope...
h ttp://img100.imageshack.us/img100/6930/dscf2406crop.jpg
h ttp://img411.yfrog.com/img411/6963/dscf2405crop.jpg
...would you replace your handset because of this? I've had it only one day, and you can see it with the naked eye if you know its there (albeit alot smaller! - about the size of a period/full stop)

You put your HTC Desire under a friggin microscope? My advice: Replace it if you really can't live with it, but you should realize that the dust spec is only about a 1/2 pixel in size...

angues said:
you can see it with the naked eye
Click to expand...
Click to collapse
If you are like me, replace.

jm997 said:
You put your HTC Desire under a friggin microscope?
Click to expand...
Click to collapse
Yes! The reason is that I wanted to check if it was indeed something above the screen or not. With the eye it looks to be a small square, right in the middle of the display. It is quite annoying to be honest, when the screen is one solid bright colour it is quite clearly there (like writing an sms), I constantly find myself trying to wipe it off like the other dust that gets attracted to it but it just stays!
I think I will get it replaced... it's just annoying that I've waited so long for it and now I have to send it back. Got to get the w910 back out the drawer! *sniff*

Have exactly the same problem, T-Mobile are going to do an exchange so no need to be without the phone. Just waiting for stock now.

what kind of camera did you take those photo with?
and this dust cannot be moved if you shaking the phone a little bit?

irkan said:
what kind of camera did you take those photo with?
and this dust cannot be moved if you shaking the phone a little bit?
Click to expand...
Click to collapse
It's just a regular camera in macro mode looking through a microscope
saquib, good to know I'm not the only one! I got mine from vodadone, will ring them up tomorrow hopefully they will do the same did they agree to replace straight away? And are they sending a replacement or letting you pick another one up from the store? Thanks
Edit: no shaking does nothing its sealed below the screen. In fact under the microscope you can see that it actually sits in a teeny tiny air pocket

I have nothing on the phone yet I have a dust spec on the camera.
I'm not sure weather to take it back or not, it doesn't seem to effect photos.

lol I got a spec of dust but never see it unless I look.

[Q] Replacing the 8mp camera

Does anyone know if it can be replaced? I found a good deal on a new on, but I am wondering how hard it would be to replace.
I figured I am going to hold on to the EVO until the 3D gets rooted and a few roms, so I'm replacing the screen and the camera (only two things wrong with it)

Are you going to be replacing the entire camera or just like the glass?

The whole camera. I got the phone used and it must have been dropped because the camera takes fuzzy picture, almost like its stuck in macro zoom. It can take really clear close pictures, but anything further than a foot or two is blurry. I have tried every camera, every setting, cleaning the lenses, flicking it, and even dropping it, nothing
So I want to replace the whole camera, I don't know how hard it is.
Sent from my PC36100 using Tapatalk

staindone said:
The whole camera. I got the phone used and it must have been dropped because the camera takes fuzzy picture, almost like its stuck in macro zoom. It can take really clear close pictures, but anything further than a foot or two is blurry. I have tried every camera, every setting, cleaning the lenses, flicking it, and even dropping it, nothing
So I want to replace the whole camera, I don't know how hard it is.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
I don't know how hard it is... but the Sprint repair center changed mine out in less than 15 minutes. So I think it should be easy if you have the tools.

well this is to change the front facing camera but it will help you get to the camera itself
http://www.ifixit.com/Guide/Repair/Installing-HTC-Evo-4G-Front-Facing-Camera/3087/1

It is very easy takes less than 5 minutes
Sent from my PC36100 using XDA App

If someone can post up some instructions or a how to, that would be great. I saw ifixit opened the phone completely up, but they don't say if the camera is a simple take off and put a new one on.
Sent from my PC36100 using Tapatalk

the camera just pops in and out. its just a matter of sliding it out and putting the new one in. I did see a howto, IM on my phone so can't really look for it now.
Sent from my PC36100 using XDA Premium App

Cool, if it's just a simple pop in and out I can do that.
I didn't know if it involved any soldering

No soldering required. I would recommend first seeing if you NEED a replacement. Many EVO's with camera issues come in to the service and repair location I'm at. If the lens looks good and clean, but the camera is behaving as you mentioned, my "diagnosis" is the camera just needs to be resat to motherboard. I have seen many cases such as this where I take off the back housing and just "click" the camera back down to the MB and this fixes the issue. This is probably due to impacts.

Thanks man, ill give that a shot when I change out my screen. Who knows maybe ill save 25 bucks.
Sent from my PC36100 using Tapatalk

Purple tint/noise on camera

Has anyone else noticed the infamous purple noise problem on their Verizon Ones in low light? There's a giant thread about it here in the international variant's section. It gets especially bad when you take a picture in total darkness or cover the lens entirely. If your phone has one of the defective sensors, the whole screen will turn bright purple.
Also curious to see if there's a certain batch of camera sensors behind this. If you have this problem, could you browse to /sys/android_camera/sensor and post the text inside? Mine says "st vd6869(1.0) cinesensor 2013-05-03".
Before anyone suggests that this is a software problem, there are a quite a few units that don't exhibit this issue and show perfectly black images in the dark, so I'm more inclined to believe this is a hardware defect.

wireroid said:
Has anyone else noticed the infamous purple noise problem on their Verizon Ones in low light? There's a giant thread about it here in the international variant's section. It gets especially bad when you take a picture in total darkness or cover the lens entirely. If your phone has one of the defective sensors, the whole screen will turn bright purple.
Also curious to see if there's a defective batch of camera sensors behind this. If you have this problem, could you browse to /sys/android_camera/sensor and post the text inside? Mine says "st vd6869(1.0) cinesensor 2013-05-03".
Before anyone suggests that this is a software problem, there are a quite a few units that don't exhibit this issue and show perfectly black images in the dark, so I'm more inclined to believe this is a hardware defect.
Click to expand...
Click to collapse
I have the same problem. I am determining if I should bother replacing it. I have to decide by tomorrow. I am currently unlocked and don't know if it bothers me enough to lose that right now.
std vd6869(1.0) cinesensor 2013-04-25

Frankie1588 said:
I have the same problem. I am determining if I should bother replacing it. I have to decide by tomorrow. I am currently unlocked and don't know if it bothers me enough to lose that right now.
std vd6869(1.0) cinesensor 2013-04-25
Click to expand...
Click to collapse
Wow, that sucks.
I'm considering the same thing, though I'm not facing such an issue. I want to know if this camera problem is widespread to see if it's worth exchanging; it would be awful to go through the whole exchange process and wind up with the exact same problem on the replacement. And it would especially suck to lose your bootloader unlock for nothing...

wireroid said:
Wow, that sucks.
I'm considering the same thing, though I'm not facing such an issue. I want to know if this camera problem is widespread to see if it's worth exchanging; it would be awful to go through the whole exchange process and wind up with the exact same problem on the replacement. And it would especially suck to lose your bootloader unlock for nothing...
Click to expand...
Click to collapse
My dad also has the HTC One from Verizon (got it a week later). His camera exhibited no such issues. I am going to try messing with his again tomorrow.
Its definitely a widespread issue though as you can see on that XDA post. I've also been following that since I got the phone. There is someone who thinks it might be a software issue and can be fixed by flashing libs. He is working on it.
http://forum.xda-developers.com/showthread.php?p=45158495
I am just afraid of returning it and getting another headache such as dead pixel(s), chassis gaps/scratches, or anything else like that. I am trying to determine if I could live with it. I don't take many low light shots, but it will suck when I do.
When did you get your phone? It sucks that I have to decide by tomorrow!
EDIT: My camera pretty much does the same thing as shown in this pic (For others who may not be aware what we are talking about)
http://forum.xda-developers.com/showpost.php?p=45298491&postcount=966

I got the phone about a week after release. Not sure that means much though, they seem to be randomly using old leftover parts to build the phones (according to the serial number, mine was built in July).

Can you post a picture of the purple stuff? I've seen other threads on this - in one case it did look like classic low-light issues that plagued certain Dincs, but another guy's pictures seriously did not look like digital noise to me - looked like an oily smear, maybe a manufacturing defect.

st vd6869(1.0) cinesensor 2013-06-20
Mine doesn't have the issue and it was purchased in the release day.

I had this same problem. I went in to verizon and showed the guy and we went through 3 replacements before he swore it was a software issue. Then I showed him that covering up the camera lens on their display model showed a plain black screen, while the replacements were showing that purple/pink tint. Here's an album with a couple of pictures of what it looks like.
https://www.dropbox.com/sh/m93o47ugxapos4v/hB6YN6kw-n/HTC One

My camera does the same.
I took it to the VZW store today but didn't have my ID nor did I bring the box with me.
Planning on going back tomorrow.
They told me they'd replace the phone for me so we'll see what the new one does.
Will report back!
BTW, nice car Frankie1588 if that's yours
Mazda RX-8?

For reference - here's a pair of low light shots, one with night mode on and one without. Definitely worth replacing because this phone sees better in the dark than I do, and that's pretty cool - this scene is nowhere near as bright as the pictures make it look, and night mode gets rid of speckling artifacts entirely.

So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?

guess I'll test the camera as soon as fedex drops off the phone tomorrow. I'll just call if its bad and make them overnight me a new one.

so if you take a shot in low light without the flash on, and it comes out fine, your camera is ok?
sorry just trying to see if mine if effed.
I help the lens cover and got purple, but when i shot in dark (under my bed) with and without flash, they came out normal?

dunemessiah said:
So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?
Click to expand...
Click to collapse
I just went into the store today and they took my word for it when I described the problem.
Said they have been having a lot of people come in for the same reason.
Since I used another line's upgrade they said I couldn't swap out in the store.
But because of the device still being under warranty, they're shipping me a new one
And I just have to ship my current one back. I seriously hope this new one doesn't have
the same problem.

dunemessiah said:
So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?
Click to expand...
Click to collapse
nrfitchett4 said:
guess I'll test the camera as soon as fedex drops off the phone tomorrow. I'll just call if its bad and make them overnight me a new one.
Click to expand...
Click to collapse
andybones said:
so if you take a shot in low light without the flash on, and it comes out fine, your camera is ok?
sorry just trying to see if mine if effed.
I help the lens cover and got purple, but when i shot in dark (under my bed) with and without flash, they came out normal?
Click to expand...
Click to collapse
PizzaSauce said:
I just went into the store today and they took my word for it when I described the problem.
Said they have been having a lot of people come in for the same reason.
Since I used another line's upgrade they said I couldn't swap out in the store.
But because of the device still being under warranty, they're shipping me a new one
And I just have to ship my current one back. I seriously hope this new one doesn't have
the same problem.
Click to expand...
Click to collapse
I got mine with the Edge program (don't judge me), and they were very easy to deal with in store. I just told them that it's an awesome phone, and the camera wasn't working. I showed them that it wasn't working by just covering the lens with my wallet. It showed that pink/purple tint on the screen. We went through three phones before we found one that didn't have that when covering the lens. I would definitely take yours back because the lens, when not taking in any light, should be completely black.

murderdock said:
I got mine with the Edge program (don't judge me), and they were very easy to deal with in store. I just told them that it's an awesome phone, and the camera wasn't working. I showed them that it wasn't working by just covering the lens with my wallet. It showed that pink/purple tint on the screen. We went through three phones before we found one that didn't have that when covering the lens. I would definitely take yours back because the lens, when not taking in any light, should be completely black.
Click to expand...
Click to collapse
I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.

nrfitchett4 said:
I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.
Click to expand...
Click to collapse
I completely agree about not covering it with your finger, light still gets in. You can definitely find an object to cover up the lens, though. The display model at the Verizon store was black when covered with my wallet, but my phone was showing that tint when covered.

nrfitchett4 said:
I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.
Click to expand...
Click to collapse
I've tried taking pictures at night. It turns into the same purple mess that you see when you cover the lens completely.

murderdock said:
I completely agree about not covering it with your finger, light still gets in. You can definitely find an object to cover up the lens, though. The display model at the Verizon store was black when covered with my wallet, but my phone was showing that tint when covered.
Click to expand...
Click to collapse
wireroid said:
I've tried taking pictures at night. It turns into the same purple mess that you see when you cover the lens completely.
Click to expand...
Click to collapse
then I would definitely get a replacement. Mine was solid black. Also don't have any gaps along the top, or scrapes, imperfections that I can find.
Only thing I noticed was the white band at the top was not quite flush. Have to really look to notice. I'm considering myself lucky.

nrfitchett4 said:
then I would definitely get a replacement. Mine was solid black. Also don't have any gaps along the top, or scrapes, imperfections that I can find.
Only thing I noticed was the white band at the top was not quite flush. Have to really look to notice. I'm considering myself lucky.
Click to expand...
Click to collapse
yea I got lucky as well with the build quality.
I am hoping the same with camera.
I just tested in pitch black.
taking pictures with out the flash on obviously left me with a black picture.
with flash everything was great.
am I do now believe my camera is ok?
or did I test wrong?
thank you in advance.

Rear camera not focusing

My problem is exactly what's written in the title. I don't know what happened but all of a sudden the rear camera stopped focusing all together! Goes without saying that I'm pretty upset about it. I did do some mods to the camera that I found here, 1080 60 FPS mod. I don't know if that had anything to do with it. It was working perfectly for a week after.
Is there any way to know for sure if it's hardware or software related? I tried restoring from LG Back-up to a time when the camera worked but that didn't fix it. I'm not sure LG Back-up saves anything related to the camera besides maybe the apk. Any help would be greatly appreciated! I want my camera working again so bad!!
Sent from my VS986 using XDA Free mobile app

Have you tried going into manual mode and adjusting the focus? Just wondering if manual focus has any affect at all, even if it isn't focusing properly.
Sent from my TF300T using Tapatalk

Apodidae said:
Have you tried going into manual mode and adjusting the focus? Just wondering if manual focus has any affect at all, even if it isn't focusing properly.
Sent from my TF300T using Tapatalk
Click to expand...
Click to collapse
Yeah I tried and it doesn't seem to do anything. I also noticed my front camera doesn't focus either. I can't remember if it ever did though. Can you check to see if yours does? When I tap to focus the front camera I see a blue box on the screen but it never turns green or changes focus. Front pictures seem to be more or less in focus though.
Sent from my VS986

The fact that the front camera doesn't focus either makes me think it's more software related than hardware. I might try doing a factory reset and seeing what happens.
Sent from my VS986

there's no focus in front camera just a blue box, also it may be stupid but check if the lens is clean, a smudge on the lens can cause the cam to lose focus

aliess said:
there's no focus in front camera just a blue box, also it may be stupid but check if the lens is clean, a smudge on the lens can cause the cam to lose focus
Click to expand...
Click to collapse
You're correct. I checked on my G2 and found it does the same thing. Just a blue box. Well back to thinking it might be hardware. I ordered a new rear camera module. Hopefully that fixes it. I did drop my phone before I started having this problem so maybe I damaged the camera, even though everything else seems to be fine.
Sent from my VS986

Replaced the rear camera today. Found a stock replacement on Ebay for $13.95USD. I'd like to comment on how easy it is to replace parts in this phone! I love it! Compared to the G2, with its multiple boards, antenna wires, and already stressed ribbon cables, this job was a breath of fresh air!
Anyway everything is working perfectly now! So mods can delete this post to avoid clutter or you can leave it as a warning maybe? I dropped my phone from a height of probably 15 inches, even with no visible external damage (thanks to bumper case), the camera was damaged.
Sent from my VS986

Good to know there so cheap. Mine got purple tint. Was thinking of getting new module
Sent from my LG-H812 using XDA Free mobile app

Sounds similar to this thread.
http://forum.xda-developers.com/g4/help/camera-focus-distance-t3201435
@waylo did you get it replaced ?
crzygrmn said:
Good to know there so cheap. Mine got purple tint. Was thinking of getting new module
Click to expand...
Click to collapse
Thats more to do with lighting and wb mismatch. see this post on the subject. Magenta is not a hardware problem.

One Twelve said:
Sounds similar to this thread.
http://forum.xda-developers.com/g4/help/camera-focus-distance-t3201435
@waylo did you get it replaced ?
Thats more to do with lighting and wb mismatch. see this post on the subject.
Click to expand...
Click to collapse
Yes I swapped it out with a new phone. Definitely a hardware problem with the crappy refurbished replacement.

rick09 said:
I'd like to comment on how easy it is to replace parts in this phone! I love it! Compared to the G2, with its multiple boards, antenna wires, and already stressed ribbon cables, this job was a breath of fresh air!
Click to expand...
Click to collapse
Definitely a selling point that isn't mentioned very often. Strip and reassemble within ten minutes

update after installation?
rick09 said:
Replaced the rear camera today. Found a stock replacement on Ebay for $13.95USD. I'd like to comment on how easy it is to replace parts in this phone! I love it! Compared to the G2, with its multiple boards, antenna wires, and already stressed ribbon cables, this job was a breath of fresh air!
Anyway everything is working perfectly now! So mods can delete this post to avoid clutter or you can leave it as a warning maybe? I dropped my phone from a height of probably 15 inches, even with no visible external damage (thanks to bumper case), the camera was damaged.
Sent from my VS986
Click to expand...
Click to collapse
Did you have to update any software after installing the new camera? I'm having the same issue with the camera focusing after a drop but when I installed the new camera the phone wouldn't recognize it...
Had to reinstall the faulty camera again.. I'm not sure if the site I bought the replacement part from sent me a bad part or if there's a step I missed.

I had the focus problem, on the back camera only when in landscape mode...strange right? I tried literally everything to solve a possible software issue with no luck...how did I finally solved it? Replacing camera module. Look no further..

rick09 said:
Replaced the rear camera today. Found a stock replacement on Ebay for $13.95USD. I'd like to comment on how easy it is to replace parts in this phone! I love it! Compared to the G2, with its multiple boards, antenna wires, and already stressed ribbon cables, this job was a breath of fresh air!
Anyway everything is working perfectly now! So mods can delete this post to avoid clutter or you can leave it as a warning maybe? I dropped my phone from a height of probably 15 inches, even with no visible external damage (thanks to bumper case), the camera was damaged.
Sent from my VS986
Click to expand...
Click to collapse
hey there! I'm having a very similar situation, where did you get the camera module from? can you please share the details, seller, prices, model, etc?
Thank you

Wow this is pretty old! I found the module on eBay.
Sent from my LG V20 using XDA Labs

Question Pixel 6 Pro Camera Problem

When I'm trying to take a pic in the dark, I noticed that the viewfinder and post picture has smudges/spots on them. It seems to only be on the main camera and in really dark scenarios. Can anyone confirm they have this as well?

@26donny There have been similar reports on Android-hilfe.de
look here: https://www.android-hilfe.de/forum/...le-pixel-6-pro-flecken-auf-kamera.989463.html
If you don't speak German you can use a web translator but in any case you will find that some users there have posted pictures very simiar to yours. The problem should also be visible when taking a completely dark photo...

Here is a collection of example pictures that other users have posted in regard to this problem. As you can see, it's a serious issue. I'd encourage everybody who bought a Pixel 6 to check if they have the same problem and write to Google support if so. They sooner they learn there is something wrong with some lenses the sooner they can do something about it.

Hmmmm, I don't seem to have that but maybe it needs to be darker?

You just need to move the phone slowly over a fairly dark uniform image, the marks will then become clear because they will show up as static parts of the image. This is very similar to the dirty screen effect on OLED and LCD screens. It looks like contamination on the sensor itself, either it hasn't been washed properly or a coating hasn't covered correctly when it was manufactured. Definately a hardware issue, if effected get the phone sent back, it can't be fixed by software.
I've checked mine and no sign of a problem, thankfully.

Batfink33 said:
Hmmmm, I don't seem to have that but maybe it needs to be darker?
Click to expand...
Click to collapse
I'm quite certain not every phone out there is actually affected by this. Maybe yours thankfully just is fine. But everybody should definitely check theirs. Also since I don't have one myself yet I'm not sure whether the problem only occurs when shooting in night mode or not.

Craphead said:
I'm quite certain not every phone out there is actually affected by this. Maybe yours thankfully just is fine. But everybody should definitely check theirs. Also since I don't have one myself yet I'm not sure whether the problem only occurs when shooting in night mode or not.
Click to expand...
Click to collapse
I'll try again later when it's dark. Looks like a hardware problem.

I've got the issue. Any further info on this in English? I translated the website looks like no info from Google yet

I purchase my Pxl 6 Pro and the camara is showing just a black screen (

Has anyone had any further contact with google about this? They were supposed to contact me by friday after closing out my original ticket without ever actually talking to me... Here's a video of what it looks like through my view finder.

I just read an article about how Google doesn't recognize this as a hardware problem. I'm sorry for you guys here.
If it really is a hardware issue, we need to make more waves and get more attention so Google starts to act.
By the way, did you guys clean your camera lens properly? Did you try to look into it with a flashlight, to see if there is some dirt in there? And did you try a factory reset to see if it's not just a software issue? Or try it out in safemode?

chalan30 said:
Has anyone had any further contact with google about this? They were supposed to contact me by friday after closing out my original ticket without ever actually talking to me... Here's a video of what it looks like through my view finder.
Click to expand...
Click to collapse
Oh boy, that looks terrible.

It's not on the camera lens, if it was you would see the pattern move as OIS moved the lens and most likely it would be out of focus and hardly visible if at all.
The problem is on the sensor, it's either happened in the assembly process of the phone and some solvent has ended up on the sensor then evaporated leaving a dirty mark, or the sensor was already marked when put into the camera module.
It isn't software causing that.

PhilipL2021 said:
It's not on the camera lens, if it was you would see the pattern move as OIS moved the lens and most likely it would be out of focus and hardly visible if at all.
The problem is on the sensor, it's either happened in the assembly process of the phone and some solvent has ended up on the sensor then evaporated leaving a dirty mark, or the sensor was already marked when put into the camera module.
It isn't software causing that.
Click to expand...
Click to collapse
That makes sense, but you still never know with Google and their glitchy software, so a factory reset/safemode try might still be worth, well, the try.
A hardware issue like the one you describe wouldn't surprise me, as already discussed in other threads, we know because of the leaked Assembly video, that a human assembles the P6 Pro almost entirely alone by, well, hand. Which means there are lots and lots of rooms for error, it might even be just a protective film over a sensor that the human responsible forgot to remove.
As reference, a copy of the video that has not yet been taken down by Google
->
As you can see in 01:51, there are several protective films (2 layers, one on the backside of the chassie, one on the lens module part) that need to be manually removed by hand, without a tool. Even if the human removed them correctly, he might have smudged the lenses accidentally by having a contaminated glove.
Besides that, as you mentioned, it might also be a defective module from the beginning, because the sensor itself was contaminated in the assembly process. Even though that would greatly surprise me, since it's a Samsung sensor and we haven't heard about this problem with other phones that use the Samsung GN1 - and since Google doesn't use a custom one, but will get the finished lens module from Samsung and then just pack it on top of the pre-assembled 3-lens camera module... that would be odd.

Morgrain said:
That makes sense, but you still never know with Google and their glitchy software, so a factory reset/safemode try might still be worth, well, the try.
A hardware issue like the one you describe wouldn't surprise me, as already discussed in other threads, we know because of the leaked Assembly video, that a human assembles the P6 Pro almost entirely alone by, well, hand. Which means there are lots and lots of rooms for error, it might even be just a protective film over a sensor that the human responsible forgot to remove.
As reference, a copy of the video that has not yet been taken down by Google
->
As you can see in 01:51, there are several protective films (2 layers, one on the backside of the chassie, one on the lens module part) that need to be manually removed by hand, without a tool. Even if the human removed them correctly, he might have smudged the lenses accidentally by having a contaminated glove.
Besides that, as you mentioned, it might also be a defective module from the beginning, because the sensor itself was contaminated in the assembly process. Even though that would greatly surprise me, since it's a Samsung sensor and we haven't heard about this problem with other phones that use the Samsung GN1 - and since Google doesn't use a custom one, but will get the finished lens module from Samsung and then just pack it on top of the pre-assembled 3-lens camera module... that would be odd.
Click to expand...
Click to collapse
thanks for that video. I have done 4 factory resets (no safe mode though) and the problem persists. The person who pointed me to this thread said google support told them to wait for the december update and if it was still there to contact support again.

chalan30 said:
thanks for that video. I have done 4 factory resets (no safe mode though) and the problem persists. The person who pointed me to this thread said google support told them to wait for the december update and if it was still there to contact support again.
Click to expand...
Click to collapse
If you are still in the return window, DO NOT wait. Demand a replacement device. Never wait when you are in the return window. AS LONG as you are in the return window, you have power and Google wants to make you happy. After that, you will live in the shadow of their grace, which can be awful.
Other than that: If you tried 4 factory resets, safe mode will most likely not help in any way. Factory reset is always "stronger" than a safemode, since it rans a completely empty device (at least if you tried the camera app without having set up your backup, which would just create your old software problem, lel).

Morgrain said:
If you are still in the return window, DO NOT wait. Demand a replacement device. Never wait when you are in the return window. AS LONG as you are in the return window, you have power and Google wants to make you happy. After that, you will live in the shadow of their grace, which can be awful.
Other than that: If you tried 4 factory resets, safe mode will most likely not help in any way. Factory reset is always "stronger" than a safemode, since it rans a completely empty device (at least if you tried the camera app without having set up your backup, which would just create your old software problem, lel).
Click to expand...
Click to collapse
They just said I could send it to their repair team or take it to a place locally. Im going to send it back to them and see what happens. FML oh well

chalan30 said:
They just said I could send it to their repair team or take it to a place locally. Im going to send it back to them and see what happens. FML oh well
Click to expand...
Click to collapse
Did you buy it directly from Google?
A repaired device is usually a ****ty device. It will no longer have any decent seal and therefore your dust and water resistance is out the window. The assembly process is being done in a sterile environment, the repair process not so much. Which means that it has a lot of potential faults.
Especially this early on when Google didn't even have the chance to repair anything, it should be relatively easy to get a replacement.

Morgrain said:
Did you buy it directly from Google?
A repaired device is usually a ****ty device. It will no longer have any decent seal and therefore your dust and water resistance is out the window. The assembly process is being done in a sterile environment, the repair process not so much. Which means that it has a lot of potential faults.
Especially this early on when Google didn't even have the chance to repair anything, it should be relatively easy to get a replacement.
Click to expand...
Click to collapse
Yeah you are right. And yes I bought it from the google store. I am going to get in touch with them again and let them know that I need a replacement.

I suspect this issue is more widespread than it looks.
I initially thought I didn't have it, but it have it too. Not that marked, but i have it.
To replicate the test better:
- turn screen brightness at max.
- go into a very dark room, close to pitch black.
- open camera, point it to a homogeneous textured wall.
- move the camera around and notice if there is a stain that stays in a fixed position on the camera.
If you have the stains, contact google and let them know.
Attached a photo that makes you see where mine is.