Develop Bugs

Desire Mail App Eats Disk Space

I was begining to think that i was the only one suffering from this problem - obviously not as it appears there are plenty of others on other forums are having similar problems - it was suggested that this is best place for the answer - please someone help as i'm pulling out what little hair i've got left!
The Desire keeps telling me that i'm running low on internal storage space - the phone is "clean" as it was delivered - in other words there isn't any other apps been loaded.
I go to manage applications and discover that the HTC Mail application says it has 75mb in data - This cannot be right - but i go to my inbox to find i have 15 headers there each with a 100k limit.
I delete them from the inbox, go to the Trash folder and delete them from there too so they are deleted from phone.
I then go back to the Mail App and it tells me i have 76mb in data
As i continue to receive email the amount of data keeps rising.
I've spoken to VF - they tell me to do a factory reset - still the same.
The phone's OS is getting jerkier by the day as obviously it is loosing operational memory - the Mail today tells me i have 96mb - but i don't have any emails on the phone so where the heck is this data?
If this goes on the phone will ground to a complete stop.
Hope someone can assist as i and thousands of other will be extremely grateful !
Keep up the excellent forum

Have you checked to see if there are any other folders being filled up as it syncs?

EroThraX said:
Have you checked to see if there are any other folders being filled up as it syncs?
Click to expand...
Click to collapse
Thanks EroThraX but unless i'm missing something here i'm begining to think i'm thick - but by all means point me in the right direction !
I've checked all the mail folders - Inbox, Outbox, Drafts, Sent and Trash and they are all empty.
There isn't a single email on the phone yet it tells me i've now 98mb in data - and yes the OS is now extremely jerky

Download "quick app clean cache"
Fon22

Fon22 said:
Download "quick app clean cache"
Fon22
Click to expand...
Click to collapse
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
What it won't clear is the data
So thanks for trying but that is a dead end.
Anyone else have any ideas?

I guess there is indeed a problem with the mail app. My problem isn't as big as the OP but Mail has 1.9 MB in data and I have no accounts set up! I did play with it for a while bit didn't like it so I'm using only the Gmail app, so I deleted all my accounts in Mail. Why does it still have data (2 MB of it!)?

1lapassione said:
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
Click to expand...
Click to collapse
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22

Fon22 said:
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22
Click to expand...
Click to collapse
Thanks mate - but i've done this already and all it shows you is indeed where it is all stored - in the Mail App in data - not cache.
Curiously the write up for the app states that it allows you to remove data - yet in reality it dosn't allow you to remove data only the cache - so the search continues - what i cannot understand is how many people it is affecting yet there isn't that much of a panic on at the moment to it swallowing data.
i admit that i have plenty of emails coming in and i remove them out of the inbox and trash folders but the data is still there - but where the heck is it ?

You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
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- Sent via my HTC Desire -

I`m going to go out on a limb and say that the op is using a googlemail or gmail account with the Htc Mail app and unless you actually delete from the account,not just the phone then the trash will just keep being resynced and added back.

Similar thing happened to me, but with the browser and perhaps with some other application, same 75mb in data, so it has to be a bug of some sort...

th3 said:
You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
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- Sent via my HTC Desire -
Click to expand...
Click to collapse
Thanks for all this - i was begining to think i was the only one suffering from it.
As per your question I do have external storage selected.
So when I go to the sdcard/mail directory are you saying that the files in there are the mail data that the mail app says is in storage internally?
There is a lot of them some are just numbers as the name,
permisssions : .rw
but it dosen't say the Mime type:
Size are all different - 47, 275 bytes
Some are tokens and numbers - but are 0 bytes in size
and i have maybe 20 which are small images (4,020 bytes)
If i'm wrong - slap me ! - surely that means that as i have external data selected the data should go to the sd card - so how come it keeps telling me that i'm low on internal memory if the data is stored on the sd card?
Are you suggesting that this data also needs to be removed too - but how can you differeniate between the files if you did want to keep important emails on the phone when the files are literally just aline of numbers?
Another point suggested by a forum member - the mail account is NOT a web based account - it is a server so that when they are downloaded once that's it you don't get them repeatidly - but thanks for the interest anyway.
Hopefully as other members are discussing this now we might get to a solution before the phones stop completly !

Any news about it? Tried to figure out the location where these files are stored, but couldn't find it

Not sure anyone found an answer, but I believe the /sdcard/.mail directory is the files that get attached to outbound emails. I had my eris configured for the stock email package (for my personal email account) and a gmail account.
I rooted my phone recently and before I installed a bunch of stuff I parused the sdcard contents. The .mail directory had attachments from long ago.
I'm guessing they are orphaned since the email no longer exists on my phone.
I deleted the files since I had all the attachments. (leave the .mail dir)

I had exactly this issue with the HTC mail app also with a pop account.
Cleared cache, deleted all emails, deleted all acounts and then deleted all the actual emails it left behind on the sd card and phone using Astro file manager (yes deleting the accounts and email through the app made no difference and left them physically behind).
After doing all of the above the mail app still showed as 80MB used.
At this point i then bit the bullet and did a "factory data reset", this resolved the issue for me and i havent had the issue since (well sort of, read on).
I am a lot more stringent on my mail sync'd to the app now though which is what is making the difference / a work around.
I only sync 14 days, only download the text (attachments if i need them i do manually).
There is currently only 3MB being shown used in the email app now after 3 weeks (i dont get a lot of email), which is a lot for only text mails for 14 days with the odd attachment.
There is no way there is 3MB worth of email in the mailbox which for me confirms the app itself just doesnt clean up after itself when you delete the mails.
So yep seems like a bug to me, which by the way i saw in 2.1 and 2.2.
Hope that helps

Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk

I read about people having problems with this app just after the Desire was released, it was said that the stock Android email app doesn't have any problems so I have been using that until recently and I never had any problems with it.
I have started using the HTC Mail app but I might switch back after reading this.

lssong99 said:
Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
No its not fixed in 2.2, as per my previous post i have seen this issue in 2.1 and 2.2 which im currently running.

how to claim back the free space without doing a factory reset? my mail app now is 47mb....

Just another confirmation. I have a co-worker with a CDMA Desire running stock 2.1 -- Mail app is showing 69MB and getting the Low Disk Space warning notification. Deleted all mail accounts and power cycled -- no effect.
Probably going to end up doing a master reset.

Internet browser app problem!... help.

Hey.
I dont know whats gone wrong with my internet browser app.
Its growing in size recently. Normally it was just under a mb, really small, and the cache would grow to between 4mb & 7mb and i would just clear the cache, then its back to a few kb.
But over the last day or 2 its not getting a cache anymore, its at 0kb, but the app itself has grown from just a few kb's to 22mb!
And theres no option in the manage aplicatikns settings to clear the data?
It just gets bigger data size every time i use the internet.
Im getting these numbers on the app data
Internet (version 7).... it used to also say (update 1) here but it doesnt anymore for some reason.
Cache 0.0mb
Source 0.0mb
Data 22.7mb
Please help as my phone keeps flashing up with "running low on space" all the time now and i cant seem to clear the app data.
Sent from my HTC Desire using XDA App

It might be your bookmarks...they take up internal storage space, sadly.
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- Sent via my HTC Desire -

yeah if it's data it's referring to settings, bookmarks, any user data pretty much
if it's really so bad then backup your bookmarks and internet settings and go to applications -> manage applications -> browser and click clear data

Nah, it wasnt the bookmarks, i only have a few and havent added any for a while.... good news is.. Androids so clever it just fixed its self?, its magicallu back to 1mb and i did nothing, and its using the cache again aswel.
Sent from my HTC Desire using XDA App

Move gmail data to SD card?

Hey there,
I am equipping two Google Apps a.k.a. Gmail accounts on my Desire. Unfortunately, though I have a FroYo release that supports native a2sd, my phone has no internal space left due to Gmail downloading all messages to the phone memory. With a ****load of labels, this is really annoying.
I searched back & forth, but I couldn't find any solution to this problem - does anyone have a clue as how to make the Gmail data kindly move (and stay) onto the SD card? I tried 'Move cache for Root Users' (http://www.cyrket.com/p/android/it.tautility/) but it just didn't move my two accounts cache data to the SD card.
Thanks in advance!!

I surely don't mean to grab the whole forum's attention here (which I won't achieve anyway), but since 68 people viewed this topic and nobody replied... - does nobody have the same problem? Don't you ever use labels, or don't you sync them and get in trouble with disk space? Or does nobody have it on the internal storage and have some clever solution that I miss?

Do you really need all the e-mail of your account? Mine just synchronizes with the mail of the last 4 days and if i want anything beyond that it will automatically load it via my data connection.
you can change the amount of days by pressing menu when in the gmail app then choose settings and then labels.

Reminds me of Steve Job's 'you hold that phone the wrong way'....
Yes and no, it somehow worked well on the stock ROM, and I surely had some folders sync completely. I don't know why it does not work on the current ROM I use ([ROM-FroYo] Official Froyo HTC Sense ROM (16/07 v1.0c | OpenDesire Team)), but it doesn't seem to do anything strange anyway...

[Q] Memory leak?

I have a question. I started to notice that my internal memory is running very low, without installing any new apps. So I decided to back up my data and do factory reset. Am running on stock OTA froyo not rooted. Did the adb shell setInstallLocation to install my apps on sd. After the reset i had 136mb of free space. After a couple of programs and data restore i had 123mb of internal memory. A couple of more programs and down to 120. After installing NFS Shift and Navigon down to around 98 as it should be. After linking two of my contacts with their fb accounts it fell down to 93mb! After just two minutes, without touching my phone it fell down to 89,5mb! Now the best part, without installing anything, nor touching the phone whole night (due to sleep ), my internal memory fell down to 78,95mb, whole by itself!!!
Call me crazy, but something is wrong here, and I dont know what... I delinked those contacts with their fb accounts, only left weather to sync every 6 hours, gmail notifies my instantly when a mail arrives but i recieved maybe 3 mails during this memory leak, and fb sync was on..
Any ideas what can cause this?

Anyone?

Settings > Applications > Manage Applications
Check what is using the most memory and report back
HTC contacts take up A LOT of space most of the time. Mine got up to 35mb a few days ago and has since stayed at 35.
Sent from my HTC Desire using XDA App

Hm, here it is:
Motonav 18,75mb
Rockplayer 3,99mb
Fifa10 3,86mb
Facebook 3,71mb
ASTRO 1,40mb
Dolphin HD 1,29mb
Other are less than 1mb.
For the past 24hours memory is doing fine, not leaking anymore, but I would kill to know what took 10mb just over the night while phone was idle?

What about nfs shift? That takes about 35mb?!
Make sure all the apps have refreshed and are all showing their size.
Sent from my HTC Desire using XDA App

I set the device to install all apps on SD card, so NFS takes up to 500kb in device memory The memory decreased as I was installing apps, so if it said that app takes 3mb, it got decreased by that much. So proprotion memory decrease and all installed app size is equal. But then it lost those 10mb over night, I don't know on what...
Before I did factory reset, I got 9mb of internal memory free and all my installed apps together took around 45mb, so I don't know where around 80mb went then.. After the reset, things became more normal but only thing that is bugging me are those 10mb that i lost without any trace...

That's why. I assume you're rooted? If you are, the rom you're using probably has A2SD+ so you don't need to move apps to SD, as the rest of the app goes on internal storage, instead of A2SD+ which moves all the app to SD.
Try moving apps back to internal and see how that goes.
Sent from my HTC Desire using XDA App

Not rooted :/ I did the cmd command adb shell setInstallLocation and set option 2, to install all apps to sd card.
Used this one : http://forum.xda-developers.com/showthread.php?t=742379
Thats why NFS is not 30 or so mb, but only 500kb in phone storage..
Is it possible that facebook could download so much data by linking two contacts with their fb pages?

Ahh, that's strange then. How many apps have you installed total?
Facebook for Sense will only sync contacts with phone numbers linked, and also their status', photo albums etc.
Sent from my HTC Desire using XDA App

Why its strange? Contact Sync etc over Night and your sopace will fall down if i Delete all my SMS i will have 20 MB more

But I dont have so many SMS, and only two of my contacts were linked.. I can't believe that only 2 links and already memory down bu 10mb? What if I linked all caontacts, i would need an 8 gb memory card for storage
Apps in total:
aBTC
Advanced Task Killer
Album Art Grabber
ASTRO
Barcode Scanner
Compass
Doplhin HD
Extended Controls
Facebook
FIfa10
Google Translate
Hungry Shark
Java J2ME Runner
Motonav
MyBackup Pro
NFS Shift
Post it Desk
Quick App Clean Cache
Quick System Info Pro
Retro Camera
Rock Player

[Q] Mytouch Slide Facebook Data Huge ?!?

I have not rooted or anything yet, but was wondering if anyone one knew why Facebook is getting bigger and bigger. Everytime I chek the "Data" size is increasing, I keep having to unistall and reinstall Facebook, because of the huge data size making phone storage space low.
Any help would be greatly appreciated. Thanks !?!

chaos69 said:
I have not rooted or anything yet, but was wondering if anyone one knew why Facebook is getting bigger and bigger. Everytime I chek the "Data" size is increasing, I keep having to unistall and reinstall Facebook, because of the huge data size making phone storage space low.
Any help would be greatly appreciated. Thanks !?!
Click to expand...
Click to collapse
cant you just clear the data like every other app or does it not do that? i dont use facebook app cuz i think its garbage, so im just guessing

can't clear data, wish it was that easy.
It's crazy; up to 62Mb of Data now, I even disabled sync of "facebook" newsfeeds, hoping that was it, no luck.
Have the same app (from market) installed on my mt3g for a year now, and the data is up to 5Mb.

chaos69 said:
can't clear data, wish it was that easy.
It's crazy; up to 62Mb of Data now, I even disabled sync of "facebook" newsfeeds, hoping that was it, no luck.
Have the same app (from market) installed on my mt3g for a year now, and the data is up to 5Mb.
Click to expand...
Click to collapse
Did you try clearing the cache?

I have FB set to never auto-update, notifications off, and sync all contacts. My app data is at 0.97MB. On the other hand, I rarely use the app as I mostly rely on the LauncherPro Friend's widget and TweetDeck.
Maybe you just have a massive Facebook addiction.

Facebook
Ok - I have been noticing this as well. Here is what I see.
I use the facebook app - "facebook for Android" it's a free download in the market.
When you open up applications in the settings menu - it has 2 Facebook applications. Facebook and Facebook for Mytouch. The Facebook for Mytouch is larger in my phone 17.5mb and does not have the option to uninstall... the downloaded facebook app is 6.5 mb and does get larger - but in the settings you can clear cash and it drops the app down.
I believe that the Facebook for Mytouch is the part of the phone os that syncs facebook details to your phones contacts. Like updating pictures and contact information for people who are linked from your contacts and facebook.
I personally like the updated profile/contact pictures that this feature offers... but 17mb is a HUGE price to pay.
The phone regularly gives the warning that it has LOW storage space reminding you that you should delete some apps... which is UNFORTUNATE. If only you could store the apps on the SD card EASILY - EVERYONE would be flocking to Android phones.
Just my experience with this issue.
Does anyone know if clearing data in the Facebook for Mytouch removes all the synced info - or is more like a clearing the cash?
Thanks