Develop Bugs

HELP!!!!Problem with HTC sync on windows 7

Hi all
i just received my htc desire today
i cant get the phone to work with HTC sync 2.0.25
it tries to connect but each time end up disconnected
ive tried all the htc driver 32 but etc
still nothing
i need it to work with outlook contacts and calendar
soembdy please help!!!

Desire uses 2.0.28 it is on root of SD card

Are you using 64 bit or 32 bit Windows 7?
I had similar issues in 64, and needed to manually place the HTC drivers in the Program Folder.
You can download the HTC x64 Drivers from here:
http ://www.multiupload.com/86L5JXTK0S
Just place them in the HTC directory (i.e. "C:\Program Files (x86)\HTC\" or where ever you choose to install HTC Sync. And then just reinstall the version that is located on the SD Card that came with the Desire.
Hope that helps, it worked for me.

had no issues with my W7 x64 Ultimate laptop and drivers - installed first time using HTCSync on the SD card

kasonne said:
Are you using 64 bit or 32 bit Windows 7?
I had similar issues in 64, and needed to manually place the HTC drivers in the Program Folder.
You can download the HTC x64 Drivers from here:
http ://www.multiupload.com/86L5JXTK0S
Just place them in the HTC directory (i.e. "C:\Program Files (x86)\HTC\" or where ever you choose to install HTC Sync. And then just reinstall the version that is located on the SD Card that came with the Desire.
Hope that helps, it worked for me.
Click to expand...
Click to collapse
Well You probably did not noticed that on the root of SD card is a new version of HTC sync 2.0.28.
So as I wrote, he only need to intall this new version 2.0.28 from SD card. Old version 2.0.25 comes with Legend and is not working with Desire.

in each section of this forum..i find the same question, whoever gets a new phone..come here ask HTC SYNC & WIN7
kinda funny

tickmaster said:
Well You probably did not noticed that on the root of SD card is a new version of HTC sync 2.0.28.
So as I wrote, he only need to intall this new version 2.0.28 from SD card. Old version 2.0.25 comes with Legend and is not working with Desire.
Click to expand...
Click to collapse
No I did notice that and that what I used and if you read point out. I was simply giving a piece of advice that worked for me in with the problem that I had.

It works fine on win7 x64, never tried on 32 but i assume its the same.
I posted a download link if you were like me and a few others whom deleted it by mistake. I was lucky i have two HTC Desires so fished the software of the other SD:
http://forum.xda-developers.com/showthread.php?t=661397
When you install the software it asks to restart i think, you dont realyl need to do this. When you connect your phone it will detect device etc, install drivers. Once done disconnect the phone from computer for a second o two and then reconnect it, this time the HTC sync should appear on your phone. IF you do not select htc sync it will not appear as connected in the htc sync software.

Thanks for the driver link, i didn't find them on the htc site, well i thought win7 would download them automatically just like any other device i've connected to it.
w/e now i can use my outlook contacts and calendar thanks again.
EDIT:
Don't know with older versions but with latest HTC Sync 2.0.28 that's in your phone SD you don't need those drivers.
On my Windows 7 64bit when i plugged the phone a driver installation error pop'd, so i removed the sd card, inserted it in a card reader, copy'd the app on my pc and installed the htc app manually. After the installation i tried again but windows gave me the same driver error, so i just started from scratch.
Unistalled htc sync, reboot, reinstalled it, reboot, plugged in the phone in htc sync and it worked
So probably you've to first install HTC Sync then plug the phone in HTC Sync mode to get it installed correctly.
EDIT 2:
Ok nothing again...
After the first sync i unplugged the phone, now if i try to replug it i get the same driver error and the device can't be recognized. Meh i really don't know what to do.
EDIT 3:
This just sounds retarded, i plugged the htc cable directly on the back of my pc w/o using an extension cable and now it works flawlessly. Gonna play around with it more to see if that's really the problem.

hTC Sync PC Connection Issues
hTC Sync PC Connection Issues
If your hTC device (mines the new hTC Desire “Bravo”)
has connection issues with your PC – You will receive an
error message on you hTC device saying PC not found etc.
Simply check to see if you have your hTC device plugged
into a USB2 port and not the older USB1.1 port … Vista+
should have atleast 1 / 2 USB2 ports. I have 8 ports on the
rear of my PC and 2 on the front. I had connection issues,
but discovered the 2 ports on the front are USB1.1 and
norrowed down the USB2 port which was on the rear of my
PC! Plug your hTC device cable into the USB2 port (may
need trial & error to find the port, but you can check to see
if you have a USB2 port, by looking in your
DEVICE MANAGER on your PC. Open the hTC Sync
programme and then plug the cable into your phone. Select
hTC Sync on your device to do a Sync or select Disk Drive
on your device to transfer music, pics, etc. Any problems
feel free to contact me @ [email protected]

Press F8 when you start windows
Select the option that alows 3rd party drivers
and then let it boot into windows...
I think once you are in there is an option to allow 3rd party drivers.
Evan if teh drivers are from microsoft win 7 will do the same thing... odd but It's theer for a reason !

Sorry I hope this is not off topic and I don't want to hijack the thread but the people using laptops can they check if the laptop will go into hibernation mode with HTC sync installed. My XP netbook wont hibernate and I have to uninstall it after every time I use it, just want to check if it is a driver conflict with my netbook or a generic problem with HTC Sync.

Hey, glad I found this thread. I have been having trouble with HTC Sync from the outset. I have an unmodified Evo with 2.2 and an Asus netbook with Windows7 Starter. I was wondering if it might be the W7 Starter being limited in some way, but it sounds like the problem is across the board. I have managed to sync a couple of times but the phone and computer don't seem to recognize each other reliably. Right now the only thing the phone will do is accept a charge from the computer. Occasionally the computer will recognize the phone enough to install the driver but that's it. Anybody have any new news on this one?

Install HTC Sync 3.0.5387.
Works VERY good!

TheDeadCpu said:
Install HTC Sync 3.0.5387.
Works VERY good!
Click to expand...
Click to collapse
+1 for this one. No issues at all even HTC says Desire is not supported but it works well. Tested iTunes sync and application installation.

TheDeadCpu said:
Install HTC Sync 3.0.5387.
Works VERY good!
Click to expand...
Click to collapse
I have still a problem updating the drivers and get the sync to work. :s Been trying all day. Windows 7 64 bit here

HTC Sync not connecting ..... (HTC Sync 2.0.28 with Vista)

Got my first android after using WM for years.
Tried everything to get HTC Sync to work but in vain.
Installed HTC Sync that came with phone on the SD card i.e., version 2.0.28.
Tried different USb ports on laptop running Vista but still no connection.
Can anyone help in getting HTC syn to work please ????

You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
Have You changed USB connection on Desire to HTC sync?
Dos it find new hardware on PC? Does it installed correctly drivers?
If all is OK, so You should have in bottom right corner of HTC sync written connected.

tickmaster said:
You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
YES
Have You changed USB connection on Desire to HTC sync?
YES
Dos it find new hardware on PC?
YES
Does it installed correctly drivers?
YES
If all is OK, so You should have in bottom right corner of HTC sync written connected. NOThere is HTC Syn in corner, but DISCONNECTED
Click to expand...
Click to collapse

Try installing HTCSync again.

EroThraX said:
Try installing HTCSync again.
Click to expand...
Click to collapse
Already installed three times.

No luck so far. Please help. I try this three times everyday since I got my desire. Don't know what am I doingwrong. Installed/re-installed HTC sync on Vista laptop multiple times. Each time restarted computer. Connects device, USB device detected and installed successfully. HTC Sync option selected on attaching USB to device and computer ....... after trying for 30 seconds, gets msg on the device that "unable to find HTC sync on your PC". Though it is open in front of me.

Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?

scotch whisky said:
Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?
Click to expand...
Click to collapse
It easily mounts as a Disk Drive.
Disabled firewall/Antivirus too.
Got USB 2.0 ports. Its Sony Vaio with Vista, less than 2 years old.

Umm..............
Are you loading HTC Sync twice. It sits in the tray. To sync you do it all from the desire. Plug in USB lead, switch from charge only to HTC sync, after 20 to 30 secs it should connect then press sync now.

im having exactly the same trouble, let me know how fixing this goes!

I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.

dr_s said:
I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.
Click to expand...
Click to collapse
Hi there,
what version of Windows are you running? Is it 32/64-bit?

Did you try different USB slots on your computer? Cured the connection issues for me.

Hello,
I use this
http://www.htc.com/fr/SupportViewNews.aspx?dl_id=933&news_id=631
She works fine with my Desire with W7

Ensure your phone is setup to recognise HTC Sync:
1- From the Home screen, press MENU, and then tap Settings -> Accounts & sync.
2- On the Connect to PC screen on your phone, tap HTC Sync and then tap Done. Your phone attempts to find HTC Sync on your computer. Wait for a few seconds for the process to finish.
3- If your phone displays a message indicating that it’s unable to find HTC Sync, try disconnecting and reconnecting the USB cable, and then repeat step 2.
4- When the Phone Connection Wizard is displayed on your computer, click Next.
5- Enter the name you want for your phone, and then click Finish.
Check the HTC Sync icon at the bottom-right side of your computer screen. If it appears green in color, that means your phone has successfully connected with your computer and HTC Sync recognizes your phone.
If you still are unable to connect, please try the following (On a Vista 32-bit computer):
1- On your phone go to Settings -> Applications -> Development and turn USB Debugging ON.
2- Turn OFF your Desire and OPEN HTC Sync on your computer.
3- Connect USB cable to computer AND THEN to your phone.
4- Turn ON your phone again.
5- Now you should see a sync icon aside of the USB icon on your Desire's status bar. Pull the notification bar down and click on the sync icon and follow the steps in the HTC sync manager on your computer.
If still unresolved, try this:
1- Navigate to c:\program files
2- Create this directory structure underneath \HTC\HTC Driver\Driver Files\Vista_x86\
3- Unzip the uploaded zip file to that folder http://www.megaupload.com/?d=VCAV799X
4- Plug Phone into Computer via USB
5- Under Notifications Mount as USB Drive
6- Navigate to Storage Card\HTC Sync Tool_2.0.28\HTCSync_2.0.28 an run
7- Reboot
8- Open HTC sync, plug in your phone and follow the Wizard

First time I install HTC Sync( on my PC with Vista(32bit), it can not connect the Desire. I read the help file again, then I stop anti-virus software and re-install HTC Sync, and then it works fine.

@ Mastoid. Thanks for detailed reply and your help. However, nothing worked yet. Your file at megaupload is "unavailable" and therefore I haven't been able to try the third option.

OK - I was in the same boat and thought I had got one step closer but now back at square one::
Windows 7 32bit - and a 1 week old install so as clean as it gets - on a 1 yr old usb2.0 dell. Brand new desire - likewise.
Initially installed HT Sync from web site - no luck despite all the usual shutting down of firewalls (zonealarm & Windows) / AV (avira) / multiple reboots of PC & Desire.
Uninstalled HT Sync and associated driver.
Installed the version that came on SD card.
Rebooted Desire & PC.
Plugged USB into a different port (in case).
Win reported "android phone usb device - ready to use" but still couldn't find HTC Sync.
Then I disabled Avira AV and eureka - I connected.
Renabled AV and couldn't connect again.
Disabled it and connected again - left the default "My Desire" as device name and seemed to be paired with the PC.
Rather than syncing there and then I decided to check I could replicate the connection so I unplugged the desire without syncing.
WITHOUT CHANGING ANYTHING with the previously successful setup I immediately plugged the desire in again and ... no connection and cannot find HTC Sync.
I have now spent another hour plugging in and unplugging rebooting enabling disabling and I simply can't get a connection again - DAMMIT.
One thing I do notice though is that regardless of the fact I have turned off the annoying "usb debugging" in settings/apps/developer (that box is thouroughly unticked) it continues to run whenever I connect via HTC sync (HDD mode is fine btw).
It was running when I connected successfully though so my first thoughts that this was responsible somehow seem unfounded.
I'm now wrestling with a new OS on my PC and my mobile and am pulling my hair out - any thoughts / suggestions (other than "HTC Sync is ropey, unstable and doesn't play well with other apps) would be a blessing.
Tnx, M1

@ Mark, I am still in that boat with a hole.... sinking. No luck with HTC Sync. Tried all suggestions/advice. Both versions 2.0.28 and newer 2.0.33. Disbaling antivirus, all processes, multiple re-boots, multiple usb ports ....... I have given up.

Currently focused on Drivers and that "usb debugging" mode that just won't turn off.

HTC Sync and Vista 32

Hello everyone
Great forum. Was able to root/nand unlock and flash DC with ease from all of the information here, even with the EVO being my first smartphone. Thank you all.
Now my question is about trying to get the HTC Sync to work with my Windows Vista. I have Home Premium and nothin I have tried is working. The computer sees the HTC and I have tried several drivers, but it will not initialize the driver and HTC Sync won't connect. I can run as a HDD and that works fine, but trying to sync or charge only will not allow me to run CMD tools.
I have the beautiful Scetched Android boot image through using a root file manager, but would like to create a custom splash screen.
And I guess I need to sync to flash.
Any ideas?
Thank you
Criim

Are you running the latest version of the software? Haven't heard any specific issues with Vista 32. Also check that you aren't using any kind of extension cable between your computer and your USB cable. Try another USB port as well.
Here's a link to HTC Sync:
http://www.htc.com/us/support/evo-sprint/downloads/
Edit: Also, just to make sure, you are not using HTC sync to apply a custom boot video right? Cause as far as I know, you don't use it for that. I've never used HTC sync for anything other than the USB drivers for ADB. I thought once you made the video that you applied it via either a ROM image or by uploading it using ADB, HTC SYNC is just a backup/syncing program for the phone.

Sirchuk said:
Are you running the latest version of the software? Haven't heard any specific issues with Vista 32. Also check that you aren't using any kind of extension cable between your computer and your USB cable. Try another USB port as well.
Edit: Also, just to make sure, you are not using HTC sync to apply a custom boot video right? Cause as far as I know, you don't use it for that. I've never used HTC sync for anything other than the USB drivers for ADB. I thought once you made the video that you applied it via either a ROM image or by uploading it using ADB, HTC SYNC is just a backup/syncing program for the phone.
Click to expand...
Click to collapse
It is the USB cable that came with the EVO plugged right into the computer and have tried 2 different slots. I am not really trying for the sync. It is just a good indicator for if the driver is working correctly, which it isn't for some reason.
I just wanted it to connect so I can run commands at the CMD prompt.
I already have the boot video and root/nand unlocked through file managers and the term emu. Now I want to flash a new splash screen, but to do that I think I *have* to flash it from the PC. If you know of a way to do it in some other way, I'd love to hear how.
Going to take a nap, but was thinking about trying to uninstall my AntiVirus, just in case one of the services was screwing with the driver. I had it turned off, but it might have had a service that was still there.
Criim
Edit:
Well I tried unistalling my AVG, rebooting into safe mode to remove any instances of the HTC driver, and then did a fresh install of the above file. Still shows an error in the device manager with my EVO plugged in.
"Windows cannot initialize the device driver for this hardware. (Code 37)"
I even tried to plug it into all 8 of my USB slots just in case.
I'm stumped.
Criim

I'm having the same problem. I just rooted my Evo and now I can't connect to HTC Sync at all. Device manager shows "My HTC" installed properly. Evo connects to pc fine but times out when trying to connect to HTC Sync.
I've tried downgrading to HTC Sync 2.0.31. I'm currently trying with 2.0.40 with same results. Nothing.

[Q] HTC Sync 3.0.5481 unable to sync

I have a Desire, A8183. Not rooted, no custom roms, just the standard Android 2.1 from Telstra.
I use HTC Sync 3.0.5481 on Windows Vista x64 Sp2.
My computer can recognise the Desire, HTC Sync will recognise that a Desire is connected. Desire recognises that it it plugged in to a computer.
However, nothing will sync. In the two attachments, see in the overview page, that "Sync Now" is greyed out. I cannot click on this.
In the calendar page, I cannot click on anything. Clicking on the "off" button doesn't do anything, and all the options are greyed out, unable to be clicked on.
I have tried uninstalling HTC Sync and the driver, and then reinstalling both, but this did not work.
I tried plugging the Desire into different USB ports, this didn't work either.
Not sure how to disable USB debugging mode, as I can't find it in Android 2.1.
Disregard the last synced date in the general screen, as HTC Sync says one thing, and my Desire says last sync was 4:34pm 17 November 2010.
I have created calendar events in Outlook 2007, but they have not been synced across. I have created events in the Android calendar, but they have not been synced across.
The thing is though, it used to work.
What can I do to make it work again?
Last, but not least, yes I tried searching, but I tried all the suggestions but they didn't work. Unless of course my search-fu is not so good.....

similiar problem here. i went back to version 2

So I downloaded HTC Sync 2.0.40 just then.
It doesn't even recognise that my Desire is plugged in. The Desire itself says that it cannot find HTC Sync on the computer.
Is there a version between 2.0.40 and 3.0.5481?

not to my knowledge is the desire being picked up in device manager?

Sage said:
not to my knowledge is the desire being picked up in device manager?
Click to expand...
Click to collapse
Yes it is.
But now it does work with 2.0.40. Very strange.
Edit: So apparently I also have 3.0.5481 also installed. I checked with 2.0.40 to find updates, downloaded a driver update file from HTC. This was USB Driver 3.0.5481, not HTC Sync 3.0.5481. Maybe this updated driver has fixed it.

[Q] HTC DESIRE 816 USB driver problem

Hi, My HTC Desire 816 is about 2 weeks old. I've had problems connecting the device to my personal computer (running Windows 7). I've reinstalled HTC Sync Manager several times, turned on USB Debugging, and even switched cables and ports but to no avail. When I try to update the driver, Windows faces an error saying it's unauthorized to install the driver for the device. However, the device connects perfectly to my office laptop also running Windows 7. I am able to transfer files on that system but not on my personal computer. The HTC website also has been of no help, except for asking to reinstall HTC Sync Manager. Please help. Thank You.

me too, need help

Tethering & Internet Pass Through
I have installed the latest version of HTC Sync Manager for my Desire 816 on Windows 7 and tried it on Windows XP as well.
When I connect my device for the first time after that,the drivers install automatically.
My system is recognizing the phone as a mass storage device.
But when I select the 'Internet pass through' connection type, it doesnt connect and after some time gives the error as
"Either you dont have the latest HTC drivers or ,,,,,,,,,,,,,,please get latest drivers by intalling latest HTC sync manger from the website"
I have tried to uninstall and re-install the HTC sync manager several times but had no success with Internet Pass through.
Might be the issue with the drivers,cant understand the reason.
Can anyone help me out with this.

I have also the same problem.

StarKnife said:
Hi, My HTC Desire 816 is about 2 weeks old. I've had problems connecting the device to my personal computer (running Windows 7). I've reinstalled HTC Sync Manager several times, turned on USB Debugging, and even switched cables and ports but to no avail. When I try to update the driver, Windows faces an error saying it's unauthorized to install the driver for the device. However, the device connects perfectly to my office laptop also running Windows 7. I am able to transfer files on that system but not on my personal computer. The HTC website also has been of no help, except for asking to reinstall HTC Sync Manager. Please help. Thank You.
Click to expand...
Click to collapse
I am pretty sure that you guys have already tried all those, but just wanted to remind you all again as a benefit of doubt. HTC sync manager will install the required drivers usually, but in some cases due to firewall or any antivirus systems within our computer, only few files will get installed and other will get blocked. The best way to tackle this problem is to follow the below steps
1. Uninstall the HTC related drivers if installed partially previously.
2. Reboot the system - which is must
3. Then turn of your firewall or internet security or antivirus on your computer for 10 min or more
4. Connect the HTC 816 to computer using the different USB port that is not used before. (Every new USB port needs installing drivers. So hopefully this might help)
5. Install the HTC sync manager
Hopefully it should recognise. If not, try following the same steps with different USB cable.
Hit thanks if I helped you so that I will know the above steps worked for you guys too as they did work for me personally. All the best.