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i just got this email ! from them looks like shipping date was upped
Thank you for placing an order with Seidio Online! We would like to inform you that due to popular demand, we have decided to move up our shipping date. We will ship your order starting June 1st, 2010.
We understand that you may have selected FedEx Standard Overnight in anticipation of the receiving the case on launch day, June 4th. At this time, we would like to offer the opportunity for you to keep your original shipping method, or downgrade your shipping method of your choice. Please note that we cannot guarantee delivery date for FedEx Express Saver or USPS Postal Service.
If you would like to make any changes to your order. Please contact a customer service representative via phone at (832) 204-1118, or by e-mail at [email protected].
nice, hopefully I get that email soon..
Oh sweet! I didn't get that message yet; hope it comes in soon. I am even contemplating not leaving the house that weekend if my Evo will not be in a case.
in case anyone doesn't know yet they updated the shipping date for all evo products (except the anti-glare screen guard) to today.
Just an FYI to anyone who ordered, check your order status.. it may have shipped!
I looked at my order status and found this:
"Your items shipped on 5/28/2010 via USPS"
The tracking # shows that it was sent on the 28th and was at the Texas hub that same day. Meaning I should see it here in SF by Wednesday or Thursday... yes!
Received e-mail today, mine is scheduled to arrive on the 4th Ordered on 5/27.
will have mine June 2
Just got mine in the mail!
So after some confusion, Negri Electronics has redeemed itself. Before this edit, I felt really sketched out by Negri Electronics because there was no communication.
GN should be here tomorrow, prompt shipping, and support. I'd recommend that if you're buying within the US to go through them. Thank you.
ztm.000 said:
Hey, maybe some of you who've purchased from Negri Electronics can give me some reassurance... But here's what's going on...
I bought my GN on Saturday December 3 at about 1:45p. I got my Google Checkout emails and the initial Negri Electronics email, and that they'd email me when they shipped it. They didn't email me on the weekend (which I assumed was normal, because it was the weekend), but now it's Monday at 2:20p and I haven't received an email, I try to email them at [email protected] and I get and instant email back saying that it's restricted, and I call their service line at (888) 358-6358 only to get no answer from a human and the option to leave a voice message on their end...
I really don't appreciate this kind of service, and I would have gone with Expansys USA if I would have known it was gonna be like this. Hell, at this point I would have gone with a UK retailer like Clove or Handtec...
Someone just reassure me that they're not being an illegitimate/fraudulent company... I've bought from them before (HTC Magic in 2009), so I'm not too worried, but I just dropped $764 on this beast and I'll be damned if I don't get some kind of service or confirmation or anything... It just seems all too sketchy.
Wouldn't you agree?
So maybe one of you who've bought a Galaxy Nexus from Negri Electronics can help me out and give me some reassurance.
Thanks.
Z
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i got mine from them and i live in canada.
i think i checked out on thurs, and their shipment was on fri. fedex delivered mine on monday before noon.
it really depends on their shipment date. even if i checked out on tues or wed, they wont ship till fri for me. so i was really lucky to get it before their shipping date =)
They're legit, got my i9020A from them.
Got mine from them. They shipped within 30 minutes of me ordering it. And when you get an option to leave a message on their phone, that just means the phone is busy. Keep trying.
In fact, they are probably one of the best places I've ever purchased an item from.
king23adrianc said:
i got mine from them and i live in canada.
i think i checked out on thurs, and their shipment was on fri. fedex delivered mine on monday before noon.
it really depends on their shipment date. even if i checked out on tues or wed, they wont ship till fri for me. so i was really lucky to get it before their shipping date =)
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I got my shipment email just now so, all my worries are pretty much gone at this point. I got it literally five minutes after this posted. I feel a little dumb now, but I was generally concerned.
I ordered mine on Wednesday of last week. I called Thursday because they didn't email me the tracking number or any shipping information. So i called them and they said they ship everything at 4pm PST. And sure enough i got a email around that time providing me with a tracking number. So i say dont worry.
They did great with my Galaxy Nexus shipment. If you want..check with them on Twitter. They've got near-instant response times on there. I believe they were having issues with that email box. The other day when I submitted an email inquiry and they had me redirect to a different account which was resolved very quickly.
You paid HOW MUCH!?
You can go get one from Handtec.co.uk shipped across the pond to your door for under $700... honestly why didn't you?
cranch said:
They did great with my Galaxy Nexus shipment. If you want..check with them on Twitter. They've got near-instant response times on there. I believe they were having issues with that email box. The other day when I submitted an email inquiry and they had me redirect to a different account which was resolved very quickly.
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Their twitter is terrible,
spamming every minute
I ordered from them last week when Expansys screwed everything up. They shipped it within 30 minutes of my order. Got it next day no problems. They did tell me on the phone though that Amazon check out was quicker for some reason than google checkout.. No idea why though.
ztm.000 said:
I got my shipment email just now so, all my worries are pretty much gone at this point. I got it literally five minutes after this posted. I feel a little dumb now, but I was generally concerned.
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Please edit your op. Subject is alarmist. Negri is solid, got mine there and they were great!
Edit: the email is wrong they should fix that. I think it's [email protected]
Sent from my Galaxy Nexus using Tapatalk
Emama said:
Their twitter is terrible,
spamming every minute
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I didn't say it wasn't annoying.. just likely to get a response.
Sent from my Galaxy Nexus using xda premium
ztm.000 said:
Hey, maybe some of you who've purchased from Negri Electronics can give me some reassurance... But here's what's going on...
I bought my GN on Saturday December 3 at about 1:45p. I got my Google Checkout emails and the initial Negri Electronics email, and that they'd email me when they shipped it. They didn't email me on the weekend (which I assumed was normal, because it was the weekend), but now it's Monday at 2:20p and I haven't received an email, I try to email them at [email protected] and I get and instant email back saying that it's restricted, and I call their service line at (888) 358-6358 only to get no answer from a human and the option to leave a voice message on their end...
I really don't appreciate this kind of service, and I would have gone with Expansys USA if I would have known it was gonna be like this. Hell, at this point I would have gone with a UK retailer like Clove or Handtec...
Someone just reassure me that they're not being an illegitimate/fraudulent company... I've bought from them before (HTC Magic in 2009), so I'm not too worried, but I just dropped $764 on this beast and I'll be damned if I don't get some kind of service or confirmation or anything... It just seems all too sketchy.
Wouldn't you agree?
So maybe one of you who've bought a Galaxy Nexus from Negri Electronics can help me out and give me some reassurance.
Thanks.
Z
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We have tested and verified the email address [email protected] does in fact work. Your call might have been made once we closed for the day Saturday. We are sorry you did not reach the right person for this, but we assure you that if your order was placed and you were not contacted for any information that your order will ship today. Please have patience on weekends as we are not fully staffed on Saturdays.
Please let us know if you have any other questions.
I got mine the next day. I also got my nexus s there too. And I love my phone.
Sent from my Galaxy Nexus using XDA App
That email address does have issues, at least intermittently. I tried on 11/23 with the same result...
From: [email protected]
Delivery has failed to these recipients or groups:
Customer Support ([email protected])
Your message can't be delivered because delivery to this address is restricted.
Expansys updated my order after 5 days to "awaiting stock", so i canceled.
Negri shipped the same day, and I had my GN the next day
My experience with Negri was excelent...
I got mine from Negri as well, took only one business day
They're on the west coast. Its extremely conceivable that you won't get your confirmation email till around this time. Someone's gotta be the first shipment, and someone's gotta be the last shipment. There's no guarantee that you'll get your e-mail conf by a specific time of day. All that matters is that the package left today.
martonikaj said:
They're on the west coast. Its extremely conceivable that you won't get your confirmation email till around this time. Someone's gotta be the first shipment, and someone's gotta be the last shipment. There's no guarantee that you'll get your e-mail conf by a specific time of day. All that matters is that the package left today.
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Found out that they're in the same state as me (NV). So, I take back what I said about them, and if I could I would delete this thread.
I apologize if anyone from Negri Electronics is reading this. Naturally, I was just skeptical, and hopefully you could understand where I'm coming from.
Very relieved now. Should be getting it tomorrow. Thoroughly impressed. Definitely went from extremely sketched out to impressed.
ztm.000 said:
Found out that they're in the same state as me (NV). So, I take back what I said about them, and if I could I would delete this thread.
I apologize if anyone from Negri Electronics is reading this. Naturally, I was just skeptical, and hopefully you could understand where I'm coming from.
Very relieved now. Should be getting it tomorrow. Thoroughly impressed. Definitely went from extremely sketched out to impressed.
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Thanks for updating us at least.
I'm sorry I just need to vent this, mostly because they have been horrible at communicating and have yet to respond to prior inquiries.
This entire order/experience has been botched from the beginning. I ordered Thursday morning requesting overnight shipping for delivery on Friday. Apparently the bank flagged this transaction as suspicious but I never received an email/call/contact of any kind from Expansys until late Thursday night. I just happened to check the status on the website and noticed that there was an issue about 20 minutes before your offices closed, so I called and was on hold for almost 35 minutes (at this point past closing time) and no one ever picked up. I then called today, Friday, to request priority overnight shipping for Saturday delivery and to change the shipping address to my home address (as I was originally expecting to have it delivered Friday at work). The man I spoke with said it would be an additional charge for Saturday delivery, to which I agreed. Now I get the tracking number for "standard overnight" which will be delivered to my home on Monday while I will of course be at work! Additionally, I was still charged for the priority overnight shipping and Saturday delivery! I'm not taking off work to receive this shipment so I imagine I'll have to drive way out to go get it from their sorting facility.
The end result is that something that was ordered with overnight shipping on Thursday will be arriving on Monday, if I'm lucky enough to have the time to go pick it up myself. This could have been completely avoided had you not dropped the ball more than a few times. At this point I'd like my shipping costs refunded, or someone get a hold of FedEx in time and have that packaged delivered on Saturday. How does this happen?
ellesshoo said:
Apparently the bank flagged this transaction as suspicious but I never received an email/call/contact of any kind from Expansys until late Thursday night.
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Had this not happened, you would have received your phone by now.
That's not Expansys' fault.
My transaction from them was superb. Phone in my hands hours after ordering.
My bank also did not flag anything.
ericshmerick said:
Had this not happened, you would have received your phone by now.
That's not Expansys' fault.
My transaction from them was superb. Phone in my hands hours after ordering.
My bank also did not flag anything.
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They had about 7 hours from when they knew this before close of business that day and did not contact me in any fashion. Their FAQ even implies this happens to them often. One would think they might want to get in touch with someone who requested/paid for overnight shipping at some point before it was too late. Instead I had to find out myself and when I did and tried to contact them it was like everyone skipped out of work 30min before office closing time. The next day, still no contact until I called them and what do they do? They botched things up royally again and charged me more money. Just not smooth or impressive at all.
I'm on the hook for freaking $40+ for "overnight" shipping that is going to take from Thursday to Monday (Monday at best since it will not be shipped to my work). Can you even call it a "delivery" if I'm the one who will be driving 14 miles out to a FedEx facility to pick it up?
I just find it amazing that I talked to the same rep twice today about the shipping thing, confirmed, yada yada.. Even charged correctly for it. But then they still managed to drop the ball.
I ordered mine from them and my bank did the same thing. Didn't you notice where it said if the delivery and billing addresses don't match additional security checks will be needed? It said it right at the bottom of the order confirmation page you get right after you submit your order. I called and got it squared away preemptively right after I ordered. It took 23 hours for me to get it.
Sent from my Galaxy Nexus
Patience is your friend.
Sent from my Galaxy Nexus using xda premium
i also want to add in experience for NEWEGG.COM
I ordered from newegg.com, rather than expansys, mobilecity, pvcs, or any other specialty shops, because newegg is an established and credible retailer; ive purchased stuff from them for over 10 years.
i paid for expedited shipping because i travel often, and i needed it to arrive home at a precise time.
2 days after ordering, my order was still "processing". then i finally received an email saying Order on Hold - phone # or address does not match credit card information.
i called back immediately, but was placed on a 20 minute wait before being able to speak to an agent. (the online chat service had a similar wait). the agent confirmed that my information was 100% correct, but that she would need to forward this information to the "security team", and the order would not ship until cleared by security team..... despite, yes, that she herself was able to confirm my information, as entered, was 100% correct
i canceled the order, and im never buying from them again
Overall, Expansys is pretty decent to work with. Their systems are only semi-automated which means inventory levels shown on their site are wrong and back-end communication is almost totally manual. They're very good at after sale follow-up even though their bankers hours can be frustrating when you need to talk to some one. They and Negri are the only two that provide warranty support and that's a plus that goes on longer than the initial purchase which is a one time event.
P.S. - NewEgg's international phones have no warranty so the last poster may have dodged a bullet.
BarryH_GEG said:
Overall, Expansys is pretty decent to work with. Their systems are only semi-automated which means inventory levels shown on their site are wrong and back-end communication is almost totally manual. They're very good at after sale follow-up even though their bankers hours can be frustrating when you need to talk to some one. They and Negri are the only two that provide warranty support and that's a plus that goes on longer than the initial purchase which is a one time event.
P.S. - NewEgg's international phones have no warranty so the last poster may have dodged a bullet.
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After my experience I whole heartedly disagree about their "after sale follow up". I got my Nexus S from Negri and things went smooth as butter. I have no idea why I didn't go with them this time. Negri from here on out for me.
ellesshoo said:
After my experience I whole heartedly disagree about their "after sale follow up". I got my Nexus S from Negri and things went smooth as butter. I have no idea why I didn't go with them this time. Negri from here on out for me.
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Good luck with the warranty from negri. I think someone posted that they had a problem with their SGN and negri blew them off.
My experience with Expansys
I pre-ordered via website and gave them PayPal. They emailed me to confirm and told me that I would need to confirm again once the stock arrived.
Then they emailed me and said "we've got the stock, please confirm the mailing address, method and payment". I did and the parcel arrived 4 days later (with the Thanksgiving Thursday in between).
All was well and smooth with my order, I have no complaints and I am loving my Galaxy Nexus. Thanks Expansys.
For those who have ordered with Spigen in the past, how long does it take to get the items shipped out? Are they fast to get the items shipped out? The reason I am asking, I placed an order on Friday morning (14th of September) and have yet to have any updates via the tracking #. I also sent them an email, and no answer yet, anyone have a direct phone # to spigen?
I got everything shipped via USPS Expressmail International to Canada, and I have another package shipped from another vendor from within the US, also via express and this one has updates every couple hours.
Sorry if this post isn't in the correct forum, mods please feel free to move it where it belongs if not in this section.
Thanks,
JP
jproy12 said:
For those who have ordered with Spigen in the past, how long does it take to get the items shipped out? Are they fast to get the items shipped out? The reason I am asking, I placed an order on Friday morning (14th of September) and have yet to have any updates via the tracking #. I also sent them an email, and no answer yet, anyone have a direct phone # to spigen?
I got everything shipped via USPS Expressmail International to Canada, and I have another package shipped from another vendor from within the US, also via express and this one has updates every couple hours.
Sorry if this post isn't in the correct forum, mods please feel free to move it where it belongs if not in this section.
Thanks,
JP
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That is quite normal actually. you will not see any updates for a few days, and even when they provide you a tracking number it will only show that it was processed in the local US mail office and that's it. Here is how my order from them went:
-I ordered their galaxy S3 case from spigen.com on Aug 31st.
-I got a shipping confirmation from them on sept 4th
-The USPS.com website only said that it was processed in the local Los Angeles office
-On Sept 14th I got a US international package with my case it.
I live in Calgary in case you were wondering.
sluma said:
That is quite normal actually. you will not see any updates for a few days, and even when they provide you a tracking number it will only show that it was processed in the local US mail office and that's it. Here is how my order from them went:
-I ordered their galaxy S3 case from spigen.com on Aug 31st.
-I got a shipping confirmation from them on sept 4th
-The USPS.com website only said that it was processed in the local Los Angeles office
-On Sept 14th I got a US international package with my case it.
I live in Calgary in case you were wondering.
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Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
Shop from CRETOUCH.com (fyi I'm not a cretouch representative or promoter)
My experience with spigen main site has been nothing but terrible! Slow response and no notification of shipped item has you wondering for days, long refund process etc....
Cretouch is authorized third party dealer. They are really good with customer service and also have live chat so you can get your answers same day! All their items ships out same or next day depends on time and I usually get it within 3 days. Also they offer FREE shipping to US residents unlike Spigen main site.
Sent from my GT-I9300 using Tapatalk 2
jproy12 said:
Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
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No way should Express take 2 weeks to Canada. It should arrive within a week of placing your order.
I'm from the southern California area so shipping is much quicker since they're based here, but I also order from them through Amazon. If it's fulfilled by Amazon, you'll usually get your items quicker. Anyways, ordered the neo hybrid lumi and modello cases from Spigen through Amazon yesterday and it's scheduled to be delivered tomorrow. Give Amazon a try if Spigen direct website isn't working out well.
pmoradi2002 said:
No way should Express take 2 weeks to Canada. It should arrive within a week of placing your order.
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I am really hoping it arrives before Friday. As for xgear, I might be ordering a Spectre Tempered Glass Screen Protector, sent an email this afternoon and within a couple hours I got a reply.
zen0s said:
Shop from CRETOUCH.com (fyi I'm not a cretouch representative or promoter)
My experience with spigen main site has been nothing but terrible! Slow response and no notification of shipped item has you wondering for days, long refund process etc....
Cretouch is authorized third party dealer. They are really good with customer service and also have live chat so you can get your answers same day! All their items ships out same or next day depends on time and I usually get it within 3 days. Also they offer FREE shipping to US residents unlike Spigen main site.
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Next time I'll know for sure in case I need to order something again! I'll definitely consider them. I was finally able to get an email back, and if I dont have any news before Friday, I will most likely get a refund, according to SPG...
JP
jproy12 said:
Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
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Their website only had international first as international shipping
I just bought a case from spigen, I live on east coast US. I ordered it direct and got it in 3 days flat with the standard shipping.
I also had an issue with the case and have emailed them and they got back to my email the same day.
sluma said:
Their website only had international first as international shipping
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Weird... But I know I checked out with United States Postal Service - Express Mail International. Here's the format of my tracking #: EC##########US.
Either way, I'll wait till Friday, as express shipping is 3-5 days to Canada, 5 being the most, and Friday will be 5 days, if I don't have anything I'll ask to get refunded and I'll buy from another vendor.
JP
Been 6 days since I placed my order via expressmail international, which is supposed to take 3-5days, and have yet received anything.
I placed my order early Friday morning (sept 14th) and it was shipped late Monday (sept 17). They dont mention that it takes a couple days to ship out items. I placed an order via bestskinsever on Friday evening, was shipped that same evening and I received it Friday of the next week, also via expressmail.
Anyways, will update when I get my stuff, really wanted it sooner than later.
is a hit and miss, I live in Texas and some times I get their stuff on 3 days sometimes 7 days and one time it took 2 weeks... always standard USPS shipping.
eortizr said:
is a hit and miss, I live in Texas and some times I get their stuff on 3 days sometimes 7 days and one time it took 2 weeks... always standard USPS shipping.
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True... I'll see in a couple days! It's just that even the USPS website hasn't been updated since the 18th...
So it seems like it'll be delivered this afternoon... soo much for taking 3-5days! Took more like 9days!
jproy12 said:
True... I'll see in a couple days! It's just that even the USPS website hasn't been updated since the 18th...
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Check FedEx first apparently they use FedEx to ship from factory to ur local post office first then usps will ship to ur house
Sent from my SGH-T999 using xda app-developers app
Finally installed the screen protectors, really great quality, however, the neo hybrid case have problems with the volume key... Waiting to be contacted to see what they will do...
Probably the last time I order directly from them, slow answers and what seems like poor customer service, to me at least.
JP
Spigen extremely slow shipping time, customer service is only email and limited.
Called no answer, voice mail always full. Looked at yelp, same thing all complaints about customer service contact, and especially delivery time, and tracking information. Their products are 5 star but their customer service and delivery service is so frustrating I couldn't give them 5 stars. I've gone as far as complaining to the Better Business Bureau, etc. I've called all numbers including the one off my charge card and BBB with no success. Someone needs to hire me to get their A$$ in gear, answer the phones, clear and return voice mails and ship the dam products. OR TELL people up front, our products is so dam good your going to have to get on a waiting list. JUST GET IT DONE OR BE HONEST. Right?
The last time I got a screen protector of theirs it was through eBay. No problems. Fast shipping
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
So Its not really a official review because I never have received my case.
Mar 22 - Hello I purchased a case on Feb 21st and it said item would ship on the 20th of march haven't received any emails with status if it's been shipped or tracking number transaction I'd on PayPal was 59k074142c47
Mar 22 Response - We are working on it. Just the amount of orders. (pretty unprofessional email response)
few days go by and i try contacting again
Mar 25 - Any update when you think the orders should be shipped
Mart 26 Response (this time a professional response) - Dear Jason,
I am sorry that you have not received your case yet.
We are however working diligently around the clock to get all the orders out. We are shipping them out but due to the high number of orders (in the thousands) it's taking a bit longer than expected. You will be notified when your case ships. Again I would like to apologize for this inconvenience.
Thanks for your patience and understanding, if there is anything else we can do, please let us know.
You will have your case very soon!
Sincerely,
Dan
Sales Support Team
Mar 27 - If it doesn't ship before the persus is scheduled on April 10th could I change my order to that case in same color white I actually like the styling of that over the luxe it wasn't a option at the time I pre ordered it last month
So i end up canceling the luxe and ordering the persus case however as the 10th goes by no case, then on the website it states it will now be shipped on the 30th. Okay i wait patiently and then after the 30th no tracking update or email. Keep in mind this entire time i had to email customer support there was never a notice that there was a delay and I would have not known unless i contacted them.
April 4th - Hi I still haven't received my case yet I was wondering if it has been shipped out yet
Response - The Persus are not going out until May 10th. They are not ready yet. (that was the email again pretty unprofessional)
When will i received this fabled case? Who knows. There are no actual photographs of the case just computer renderings on the website, and some reason they keep getting delayed for months and the times keep changing on the website.
thx for the review
Well that sucks
Why haven't you requested a refund yet? Sounds like a bad company to do business with.
Sent from my SGH-T999 using Tapatalk 2
masterkamon842 said:
Why haven't you requested a refund yet? Sounds like a bad company to do business with.
Sent from my SGH-T999 using Tapatalk 2
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I just sent in a paypal claim. Some lady just called me and left a message when I was at work today I couldn't aswer but she said she noticed i failed a claim through paypal and the cases are suppose to ship out this week. They need me to cancel my paypal claim before they can ship it out. The weird thing is if they ship it in 2 days like they say then they simply just need to attach a tracking number and it will close the claim.
It specifically says do not cancel your claim if you are not fully satisfied with the results ie, they have alreayd issue a refund or you have recieved your product cause you can not reopen your claim afterwards.
So simply I will keep the claim open if I dont see a tracking number attached after the 10th i will escalate the claim to paypal for a refund.
I would check out #casemachinescam if you have instigram