Hi,
I am going to go on contract on this phone for sure!
But I was wondering about pre-ordering from websites.
Firstly if I pre order will I be able to cancel in case I find a better contract.
Also websites such as mobiles.co.uk and mobilephonesdirect.co.uk are they ok websites to buy from because the reviews are quite bad for what I have read but some of them are official retailers for HTC.
For unlimited web - say if you use the internet a lot throughout the day how much GB would you use? How likely are you to meet the 500mb of 1GB allowance?
Finally how have your experiences been and do you have any websites for me to look at?
Thank you
Raminder
I have 1GB allowance on TMobile and have NEVER gone over it.
I was just looking up T-mobile fair usage policy thingy majig! And I saw this section that Android phones get a 3GB allowance. Is this true?
I will be streaming of youtube etc so i do not think 1 GB will be enough!
Thank you
Raminder
Raminder1992 said:
I was just looking up T-mobile fair usage policy thingy majig! And I saw this section that Android phones get a 3GB allowance. Is this true?
I will be streaming of youtube etc so i do not think 1 GB will be enough!
Thank you
Raminder
Click to expand...
Click to collapse
No, I only get 1GB
And I always stream from youtube, use spotify WITHOUT playing from hard drive and am on the internet all the time in my Computer Science Lectures lol. Only time I went over is when I used tethering to go on Xbox Live. They didn't do anything, said I was restricted to only web browsing on peak times but i could go on the market and everything fine, it obviously doesn't effect android phones.
I have 1GB as well and never use it all. I’m using YouTube, face book, email (lots of emails) and traffic for my sat nav and some browsing.
Oh and very often I’m using it on my laptop to share the web connection.
Just to backup what the guy above said, I also use it to tether to my laptop when I'm out and I've never gone over it that way, only when I tethered up to the Xbox for Xbox Live.
Thanks guys,
basically what you guys are doing is exactly what i will be doing (in my lessons as well lol)
I have bee searching but there are so many different answers.
Now i am just wondering if I should preorder my desire today! It is just too damn desirable!!!
http://phandroid.com/2012/07/26/hac...ble/?utm_medium=referral&utm_source=pulsenews
Sent from my HTC One XL using xda app-developers app
good read good thing i keep my nfc off all the time
Can anyone confirm that the radio is actually off when NFC is unchecked in settings?
Sent from my HTC One XL using xda app-developers app
This vulnerability affects very few users. Furthermore, those users that it does affect must have their phone's screen turned on for the vulnerability to be exploited. Surely if you have your screen on, you'd be aware of any foul play from third parties; why are you worried?
Screen has to be on and it has to be VERY close or near (hence the n in nfc)
Sent from my Nocturnal HOX
JamesR913 said:
Screen has to be on and it has to be VERY close or near (hence the n in nfc)
Sent from my Nocturnal HOX
Click to expand...
Click to collapse
Screen on, device unlocked *and* within a few cm of this device (this is the NFC antenna portion of the device, not just anywhere on the device).
I'm rather interested in how exactly this could be done. Though I reckon it could potentially be dangerous to publicly release that info, I could call it a case of "it's not a bug, it's a feature" and do pretty useful things with it. I'm thinking along the lines of making the phone connect to wifi, which without such hacks is only possible if the phone that scans it has one from a number of NFC apps installed. Pre-installing that app too just so you can log into wifi at someone's house kind of eliminates the purpose of using NFC to login in the first place.
If you programmed a NFC tag with a url that contained embedded javascript (or escaped characters that would later unescape to javascript) *and* the browser interpreted them instead of ignoring them or invalidating the whole url... maybe. But it's a big 'if'.
Most new-ish browsers now disallow Javascript in URLs. The other main attack vector would be a trusted site with reflected XSS vulnerability (ie, a site that renders URL-encoded parameters into the rendered page, like a 404 page that displays the requested URL within the error message), but it's more likely that an attacker would just host his own page since the URL target of a NFC tag is opaque until read, anyway.
The main thing: don't allow NFC to launch the browser without previewing the URL's value, and don't preview the url's value in any container that can be induced to interpret its content as HTML.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Well, if it is possible to make someone connect to wifi using javascript, then it might be interesting to put a small website online with just that bit of javascript. I could then put a hyperlink to that page in the NFC tag. Would still require internet access, but it would use a lot less data to work that way (the normal way is installing an app first, which costs way more data) and it would also be faster and require less actions. From the user's view, it is a lot more elegant. This would mean you don't have to inject the javascript directly into the url and run the risk of the url being blocked by the browser.
Bad side is that you will in all likelyhood practically be putting your wifi password on the internet. That might be a major security issue.
That is assuming it is possible to make devices connect to wlan using javascript, which I understand from your post it is, though I can't find out any information on this.
What do you think about this theory?
It depends mainly upon how Android handles NFC events. If it fires an intent that relays the NFC tag's content to a handler that blindly fires it off as another intent, or blindly opens it in a browser window... well... there's a good chance that Bad Things(tm) will eventually happen somehow. If Android makes at least half an attempt to sanitize the NFC-read content, and doesn't have any command-injection vulnerabilities along the way, it'll probably be OK.
I'm still reading up on Android's specific implementation of it. Much of what I wrote above is actually based on naive handling of QR-encoded URLs.
Speaking in the abstract, the worst thing I can imagine an end user doing today is downloading (or writing) cobbled-together handler with no sanity-checking or sanitizing that registers itself as a listener for NFC events, gets the user to make it the official handler, then does something completely stupid, like reading the String straight from the tag and using it to blindly construct a new Intent and fire it off. The thought of someone doing that gives me chills.
what if someone where to place a chip near a pay-pass location while using google wallet? what then?
A 'chip' ? Basically nothing, except possible denial-of-service due to interference (you can't read two tags simultaneously).
There's nothing magic about NFC. At the end of the day, it's basically a low-ceremony moderate-speed serial link that allows parasitic powering of low-cost radio+eeprom modules in the form of tags. It's what you and the software make of it.
NFC payments are no more or less inherently secure than online paypal purchases encrypted with SSL. In the grand scheme of things, the actual data transfer is usually the *least* of your problems, compared to how the data is stored on your end & handled on the other end.
Would you ever allow your PC to indiscriminately send $10 via Paypal to anybody who manages to plug in a flash drive for 7 seconds? Then don't run a payment client that automatically satisfies any payment request you literally wave in front of it without at least requiring some form of affirmative confirmation & approval from you.
Can a badly-implemented NFC app be cloned or impersonated? Sure. And so can your Visa card, if you hand it to the waiter & he swipes it through his own capture device when you aren't looking. That's why you never, ever want to agree to TOS that leave you on the hook for basically unlimited charges.
NFC payments backed by Visa or Mastercard are a wonderful thing. If somebody defrauds you, you fill out a form, file a police report if necessary, and maybe pay $50 if you have bad credit & your issuer feels like they can screw you as a subprime customer. Otherwise, that's the end of it, unless the bank can prove you committed fraud or engaged in wantonly reckless and unfathomably stupid behavior.
NFC payments backed by my checking account, and no daily hard purchase limit like $50? No. Way. In. HELL. I had a debit card stolen 10 years ago. By the time the bank contacted me, my account was overdrawn by almost $5,000. For almost a week, I couldn't even cash a check from my parents, because it would have just gotten absorbed by the overdraft. I spent 2 days just fighting with the bank to get the ongoing $29+ overdraft fees (for legit expenses autopaid after the thief overdrew my account) waived (after they finally credited the fraudulent charges back to me, ~2 weeks after it happened, and I was able to argue that they wouldn't have *been* overdrafts if the bank had done its job and noticed charges for stores and things I've never bought in my life). The truth is, it's *very* hard to unwind and fix a checking account catastrophe.
So, in summary:
* wave my phone over a sensor to blindly pay $3 and board a subway train that's going to depart without me in 17 seconds if I don't run like a mofo up the escalator, paid from a fund that gets topped off $25 at a time, at most twice per week? Sure.
* wave my phone over a vending machine that requires a pin code the first time I do it at a new location, is backed by a credit card, and maxes out at $10/day? Sure.
* ditto SPECIFICALLY for Taco Bell.
Bigger charges? Ask me, and make me explicitly authorize them after demonstrating my knowledge of a passphrase.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
NFC is absolutely insecure. It was discussed by Steve Gibson of GRC on last week's (Oct 3rd) podcast of Security Now.
http://twit.tv/show/security-now/372
It was discussed by him, and if you read the whole thing, he basically said exactly what I did. NFC itself is security-neutral. It's a slow short-range wireless serial port.
If someone wrote a proof-of-concept app that ran on your PC, monitored COM1 at 9600-8-N-1 & responded to "transfer://amt=100&acct=123456789" by blindly transferring $100 to account #123456789 without even asking for confirmation, would you declare that serial ports are "totally insecure", too?
NFC is a hardware capability. Nothing less, nothing more. Software can use it for good *or* mischief. Include a compensating control that requires physical affirmation of intent, and legal controls to limit your total liability, and its use for payment is no worse than a prepaid transit card. Security isn't a thing, it's a process with layers of things, some of which WILL occasionally fail.
Remember, if a mugger marches you up to an ATM with a gun in your back, the bank isn't going to refund your withdrawal, either.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
bitbang3r said:
Remember, if a mugger marches you up to an ATM with a gun in your back, the bank isn't going to refund your withdrawal, either.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
WOW that sucks. My bank would. Sucks to be you.
Sent from my squirrel.
This should be interesting, I spent a bit of time on the phone and I was referred to a "Senior Specialist". This person emailed me with these requests:
To better assist you with your current Google Pixel Watch concern, please reply to this email with these information:
Detailed description of the issue (please include as much information as possible):
Device serial number:
Purchase date:
Retailer or store (e.g. Google Store, Best Buy, etc.) where the watch was purchased:
Country where you’re currently in:
Address:
Contact number:
Incident date:
Questions to answer:
Is the device still working?
Was there a change in device temperature?
Did you use the cable that came with the device to charge your watch?
If not, what’s the brand of the charging cable you used?
During what activity or inactivity did the incident happen?
How long was the device in use before the incident (days, weeks, months, etc)?
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
All this seems a bit excessive to me, especially considering that I gave all this information on a 15 minute call, but what the hell do I know, I only did elevator electronics tech support before becoming the manager of that unit.
This was my response:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
The serial number is: 25041JEEJWO2KU
The purchase Date is November 18th, 2022
Bought from Amazon
I live in the United States
My Address is: XXXXXXX
My telephone is: XXXXXX
The issue first came up today: 2/6/2023
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
No, I am not sending photos because it's stupid. My phone is not physically damaged in any way, not even a scratch on the face.
I eagerly await your call.
LordP666 said:
This should be interesting, I spent a bit of time on the phone and I was referred to a "Senior Specialist". This person emailed me with these requests:
To better assist you with your current Google Pixel Watch concern, please reply to this email with these information:
Detailed description of the issue (please include as much information as possible):
Device serial number:
Purchase date:
Retailer or store (e.g. Google Store, Best Buy, etc.) where the watch was purchased:
Country where you’re currently in:
Address:
Contact number:
Incident date:
Questions to answer:
Is the device still working?
Was there a change in device temperature?
Did you use the cable that came with the device to charge your watch?
If not, what’s the brand of the charging cable you used?
During what activity or inactivity did the incident happen?
How long was the device in use before the incident (days, weeks, months, etc)?
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
All this seems a bit excessive to me, especially considering that I gave all this information on a 15 minute call, but what the hell do I know, I only did elevator electronics tech support before becoming the manager of that unit.
This was my response:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
The serial number is: 25041JEEJWO2KU
The purchase Date is November 18th, 2022
Bought from Amazon
I live in the United States
My Address is: XXXXXXX
My telephone is: XXXXXX
The issue first came up today: 2/6/2023
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
No, I am not sending photos because it's stupid. My phone is not physically damaged in any way, not even a scratch on the face.
I eagerly await your call.
Click to expand...
Click to collapse
Good luck. What is it about "not charging" that they don't understand! Obviously, they have a menu of items no matter what the issue.
LordP666 said:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Click to expand...
Click to collapse
I missed the part when you performed a factory reset twice and powered off the device for 5-10 minutes before you add any 3rd party apps.
-- Be certain that you are not a tester of Google Play Services.
rodken said:
I missed the part when you performed a factory reset twice and powered off the device for 5-10 minutes before you add any 3rd party apps.
-- Be certain that you are not a tester of Google Play Services.
Click to expand...
Click to collapse
Nope. I'm not doing any resets at all.
I'm waiting for them to tell me to do that and I'll expect a promise to replace the watch if the issue comes up a second time. I don't think having to do resets is normal in any way.
LordP666 said:
I don't think having to do resets is normal in any way.
Click to expand...
Click to collapse
Factory resets can fix many chronic issues whether you believe in snake oil or not.
rodken said:
Factory resets can fix many chronic issues whether you believe in snake oil or not.
Click to expand...
Click to collapse
Not really the point. I simply don't want factory resets to be the new normal for me - I don't plan on doing it on a daily basis. Or even on a weekly basis.
If that's the case then I want my money back. I want them to promise me a new watch should this occur again.
LordP666 said:
Not really the point. I simply don't want factory resets to be the new normal for me - I don't plan on doing it on a daily basis. Or even on a weekly basis.
If that's the case then I want my money back. I want them to promise me a new watch should this occur again.
Click to expand...
Click to collapse
To gain a better understanding of your line of thought.
-- You'd rather Google send a replacement instead of you trying to correct the issue yourself.
-- You are hoping that if and when you get a new watch, that all will be right in the world.
-- If the same issue occurs with the new device - there is always the dreaded Apple Watch.
rodken said:
To gain a better understanding of your line of thought.
-- You'd rather Google send a replacement instead of you trying to correct the issue yourself.
-- You are hoping that if and when you get a new watch, that all will be right in the world.
-- If the same issue occurs with the new device - there is always the dreaded Apple Watch.
Click to expand...
Click to collapse
Mostly correct.
I have no problem doing a factory reset - I object to having to do it on a regular basis.
I would hope a new device would work correctly. I had a Samsung Galaxy watch years ago and when it failed for the fourth time, I took a freaking hammer to it - it was more satisfying to do that than to continue having problems. Pixel Watch better watch out (sorry about the pun).
And, no, no way in hell would I wear an Apple device.
This is my latest email exchange:
Hello Lord,
I understand you don't want to send photos of your device, but in order for our team to properly isolate what's happening with your Pixel Watch, our team also needs to thoroughly check your device and its components like the charger and its brick.
ME:
My device is less than 3 months old. The time works, Google Keep works, the heart rate works, the temperature works, and the time to Sunrise works.
There are no scratches, no dents, no dirt, no dings, I did not try to drown it, I did not tape it to a stick of Dynamite, nothing physically wrong with the watch - it is stuck at 57% charging.
WHAT will a picture tell you?
I have the Google charging pods - wireless, in case you are confused.
If you insist on pictures, then we are done. All you would get is a picture of a perfect-looking watch.
I will share my experiences on https://forum.xda-developers.com/f/google-pixel-watch.12613/
And frankly, your demands are ridiculous.
Please reply and tell me if we are done or not.
Thank you.
Any one have a friend at Ars, or somewhere that might be interested? Please contact me.
I'm willing to take this to the limit.
I guess I will ask: Have you tried a RESET or reboot or restart or whatever at all? I don't see that mentioned in the original post but I might have missed it. If not, a reset would be the place to start. It does not mean it will be a permanent requirement. It might just clear up the current glitch, whatever caused it. I did have to do a full reset the second day I owned it. But now it has not had any issues. I have had it about as long as you have.
I will admit, I would definitely like better battery life.
fred2546 said:
I guess I will ask: Have you tried a RESET or reboot or restart or whatever at all? I don't see that mentioned in the original post but I might have missed it. If not, a reset would be the place to start. It does not mean it will be a permanent requirement. It might just clear up the current glitch, whatever caused it. I did have to do a full reset the second day I owned it. But now it has not had any issues. I have had it about as long as you have.
I will admit, I would definitely like better battery life.
Click to expand...
Click to collapse
I could, and I will, but I wanted it to be on the record, for them to ask me to do it so that if it happens again I can pressure them into giving me a new watch.
LordP666 said:
I could, and I will, but I wanted it to be on the record, for them to ask me to do it so that if it happens again I can pressure them into giving me a new watch.
Click to expand...
Click to collapse
The reasoning behind Google asking for photos is to clarify and to answer the magic question on whether the item is damaged in any form or fashion.
Somewhere along the lines of chasing ghosts - you might want to consider hiring an attorney that specialize in defective products if you want to escalate this to a new level.
rodken said:
The reasoning behind Google asking for photos is to clarify and to answer the magic question on whether the item is damaged in any form or fashion.
Somewhere along the lines of chasing ghosts - you might want to consider hiring an attorney that specialize in defective products if you want to escalate this to a new level.
Click to expand...
Click to collapse
I have told them that the time works, the date works, the heart rate works, the weather works, Google Keep works, weather works - why on earth would they think it's damaged?
I'm 73 years old and have had to resort to tech support from time to time, I have never been asked for pictures of a product. Hell, I'm typing this on a Pixel 7 Pro that I got with a trade in for a Pixel 3A, sight unseen, and no photos!
LordP666 said:
I have told them that the time works, the date works, the heart rate works, the weather works, Google Keep works, weather works - why on earth would they think it's damaged?
I'm 73 years old and have had to resort to tech support from time to time, I have never been asked for pictures of a product. Hell, I'm typing this on a Pixel 7 Pro that I got with a trade in for a Pixel 3A, sight unseen, and no photos!
Click to expand...
Click to collapse
Bear in mind - Google has been hosed by a great number of scam artists over the years regarding false accusations and dirty tactics to get Google to replacement product under false pretenses.
-- Therefore, by you not complying to their request will raise a red flag whether you like it or not.
rodken said:
Bear in mind - Google has been hosed by a great number of scam artists over the years regarding false accusations and dirty tactics to get Google to replacement product under false pretenses.
-- Therefore, by you not complying to their request will raise a red flag whether you like it or not.
Click to expand...
Click to collapse
OK. So be it. My hammer is ready.
I personally believe that it's absurd to have all those requirements before speaking a single word to me - I still have not had a phone call from this guy.
I will be selling my Pixel 7 Pro, and my Pixel Buds - I feel that I can't trust them anymore.
LordP666 said:
OK. So be it. My hammer is ready.
I personally believe that it's absurd to have all those requirements before speaking a single word to me - I still have not had a phone call from this guy.
I will be selling my Pixel 7 Pro, and my Pixel Buds - I feel that I can't trust them anymore.
Click to expand...
Click to collapse
I feel your pain. Gone are the days where a simple call to customer service was all that was required.
In today's world of high tech and bad actors, most of the Fortune 500 companies are becoming very weary of their bottom line.
In my last job, I didn't work for a Fortune 500, but I did work in tech support, the real kind - definitely not a call center. I started as tech support, became senior field tech support, and wound up being the manager. I traveled all over the United States, Puerto Rico, Hawaii, and Canada.
The company is an elevator controller manufacturer, all the equipment was built in-house. Anything from the controllers, the door operators, the panels, and even the switches were built in-house - motors too. It was a privately owned company until the owners sold it to a venture company from SF. They were in their 80s and didn't trust their own kids to run it.
When someone called us we talked them through any problems they were having, any at all, with any equipment that we built. We would help with installation and troubleshooting. I gave symposiums where union members could get college credits. I even wrote technical manuals.
If you are curious, download this one - I did most of the work on it: https://www.gal.com/wp-content/uploads/2019/05/GALaxy_III_Traction_Elevator_ControllerV3.3.15.pdf
What pisses me off about this problem I'm having is that all the requirements that he demanded are before the guy spoke a single word to me, to ask me what was going on. The presumption that I had broken the thing before a single word passed between us makes me furious.
I invested in the Google ecosystem very heavily and I am just about ready to rip everything out.
LordP666 said:
In my last job, I didn't work for a Fortune 500, but I did work in tech support, the real kind - definitely not a call center. I started as tech support, became senior field tech support, and wound up being the manager. I traveled all over the United States, Puerto Rico, Hawaii, and Canada.
The company is an elevator controller manufacturer, all the equipment was built in-house. Anything from the controllers, the door operators, the panels, and even the switches were built in-house - motors too. It was a privately owned company until the owners sold it to a venture company from SF. They were in their 80s and didn't trust their own kids to run it.
When someone called us we talked them through any problems they were having, any at all, with any equipment that we built. We would help with installation and troubleshooting. I gave symposiums where union members could get college credits. I even wrote technical manuals.
If you are curious, download this one - I did most of the work on it: https://www.gal.com/wp-content/uploads/2019/05/GALaxy_III_Traction_Elevator_ControllerV3.3.15.pdf
What pisses me off about this problem I'm having is that all the requirements that he demanded are before the guy spoke a single word to me, to ask me what was going on. The presumption that I had broken the thing before a single word passed between us makes me furious.
I invested in the Google ecosystem very heavily and I am just about ready to rip everything out.
Click to expand...
Click to collapse
I remembered back in the '90's when simply hanging up the phone and redialing several times until you actually hit paydirt with someone who actually cares.
There has been talk over the decades of the 'Decline of Customer Service in America', but all that shows us is that most of these companies just need re-evaluate their training manuals but continue to blame it on the tight labor market or a shortage of qualified employees. But it often comes down to not taking the time to instill core service training for all customer-facing employees.
"But it often comes down to not taking the time to instill core service training for all customer-facing employees."
I completely agree - everything in that last company I worked for was done as on-the-job training. We hired right out of college for the most part and we taught them everything, took them to job sites, and introduced them to the customers. The elevator industry is a small one and you develop friendships, and relationships with the customers. One of the best jobs I have ever had.
I made tons of friends, and the owner gave me an Amex card and he told me to "use the **** out of it" - the deal was that I'd show up to a place like Chicago, go to three or four job sites, and then buy the guys food and drink all night long. I did this in almost every big city in the US and Canada for years and never once had to fill out expense sheets.
What really kills me are call centers - I hate them with a passion that surprises even me. Whoever came up with that should burn in hell for eternity.
I had this happen to me once and all it took to clear was to hold down both buttons to do a Hard Reset and when it came backup it charged again.
Have you tried that? Hard Resetting doesn't factory reset the watch it just powers it down and reboots it.