Not sure if anyone can help .....
I'm looking at a £25 per month, 18 month contract (300 mins, unlimited texts) and unlimited data.
Sounds goods.
But, my main concern is the data. I've spoken to them this evening and they assure me that as it is an Android device that it will have the standard tmobile 3gb fair usage allowance.
I'm concerned that, despite what they say, that it will default to the standard non-Android 1gb fair usage policy as they are effectively selling it as a non-standard deal ?
Am I being over cautious ??!?!?
can anyone advise (please) ?
I dunno the answer but how much are the charging for the phone?
If you go direct through T-Mobile you get 3 gig of data but through other sites its only 1 gig.
the phone is free, £3.99 delivery.
Try phoning T-Mobile up, go for the 18 month £25 plan, 600 mins, 500 texts, 3gb internet, flexible booster (unlim texts or something else) and tell them that the same deal is online with a free phone.
If it doesn't work hang up and try again. Eventually it either will work or you'll be able to get a reduction in the handset price.
I got mine on launch day with T-Mobile 300 mins/texts 3 gig data usage and unlimited landlines, got them to wave the cost of the phone so got it free on £25 a month for 24 months.
simondavo said:
Not sure if anyone can help .....
I'm looking at a £25 per month, 18 month contract (300 mins, unlimited texts) and unlimited data.
Sounds goods.
But, my main concern is the data. I've spoken to them this evening and they assure me that as it is an Android device that it will have the standard tmobile 3gb fair usage allowance.
I'm concerned that, despite what they say, that it will default to the standard non-Android 1gb fair usage policy as they are effectively selling it as a non-standard deal ?
Am I being over cautious ??!?!?
Click to expand...
Click to collapse
Hi, What I would do is get the £15 a month , 300 mins, unlimited texts and internet. It will cost £130 for the phone - totaling £490.
Then you get £40 cashback - which is therefore the same cost as your phone. And for 6 extra months so if you wanted to change it after £18 months it would still be the same cost
And no you are not being over cautious
Just to clarify this for people:
I've been trying to figure out why my HSDPA data speed was so slow (looked like throttled to ~350kbps d/l speed).
It appears that buying via MPD and T-Mobile with "unlimited" data (at least on the £25/month tariff I chose) you are only put on the standard 1Gb FUP data plan. This also has speed restrictions (which I read about elsewhere - and is definitely true since I've experienced it first-hand).
I was under no impression from MPD that I was getting only 1Gb, and it was never mentioned anywhere - all the literature on the web re: Android phones and T-Mobile UK imply we all should be on the 3Gb - which also included no speed throttle.
I just called T-Mobile and made the case - they first tried to get me to pay an extra £5 a month to be put onto the 3Gb, but I persisted mentioning that ANY Android phone bought now with a T-Mobile contract should be on the 3Gb FUP product.
After a bit of to-ing and fro-ing they agreed and changed me over instantly. I also got to choose a free booster since the 3Gb one is included in the plan...
Stick to your guns and you should get a result - don't let them try to make you pay for it - it's MPD's fault for not making it clear, and I argued that since my contract is with T-Mob and not them I should be on the same product as anyone who bought with T-Mobile direct...
simondavo said:
Not sure if anyone can help .....
I'm looking at a £25 per month, 18 month contract (300 mins, unlimited texts) and unlimited data.
Sounds goods.
But, my main concern is the data. I've spoken to them this evening and they assure me that as it is an Android device that it will have the standard tmobile 3gb fair usage allowance.
I'm concerned that, despite what they say, that it will default to the standard non-Android 1gb fair usage policy as they are effectively selling it as a non-standard deal ?
Am I being over cautious ??!?!?
Click to expand...
Click to collapse
get the one from mobilephonesdirect its unlocked and u will get updates first
and
T-mobile cant do anything since its advertised as ultd so have fun remember its fair usage they cant chage u anything extra if u go over
I also purchased via MPD.
At the time of ordering, I tried to get an answer from MPD on what TMobile FUP I would get, they assured me that I'd get 3gnarled, although I was not convinced.
When connected, I checked with TMobile and confirmed that I had my flexible booster setup to use the unlimited internet with 1gb FUP.
Didn't really think much of it until today.
Just spoken to the Loyalty Team and argued my case. They have now upgraded me to use the 3gb FUP and allowed me to use my flexible booster for something else.
Also, speedtest app is now returning an average download speed of 1900 kbps rather than 350 kbps.
Very happy !!!
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Excellent! Mine jumped (in a poor signal area - only 1-2 bars) from 350kbps to @1.5Mbps which is pretty good. Will check when I'm in London at work tomorrow - I reckon it should be even higher.
MPD have been a bit shoddy up until now what with the stock problems and non-registration of SIMs (I had to register mine myself since I'd been waiting a number of days for MPD to do anything about it).
Has anyone had anything in writing from MPD saying that they would definitely be on the 3Gb FUP? I can't find any mention of it on their site...(actually, I can't find anything about *any* FUP on T-Mobile plans).
Since it's not mentioned by MPD that the "unlimited mobile internet" is an add-on, I think it's perfectly safe to assume it's "included" with the plan which in T-Mobile's language means that it's 3Gb straight away for Android devices.
I can't see how T-Mobile can argue any other way when anyone buying direct gets the 3Gb without even asking for it...the contracts are almost (and in some cases) exactly the same amount...
Does it matter?
I got one from MPD yesterday, read this message and called TMobile who say
a) the allowance is for all intents and purposes the same, eg 1gb or 3gb, they don't count it unless you overshoot it dramatically
b) no throttling is applied, any issues experienced are with the quality of the connection
Are both these points correct?
Should I persist complain? I agree nothing was said about this in any of MPD's literature.
Beware MPD
I too have had problems with MPD. They have sent the wrong memory card. Their customer service is terrible. The £25 contract with 300 mins and 300 texts turns out the internet is restricted to 356kbps as the sim was registered to a Nokia phone?
Contacted T-Mobile as others did and got the flexible booster switched to texts. But to get HSDPA speed I had to have the unlimited internet booster added for £5. Argued to case that I should have the speed but the would not budge. Threaten to leave and they offered me 3 months free then £5 a month for last 15 months. So can complain too much as the Phone was free from MPD, whereas it £157 for T-Mobile on the same contract.
al89nut said:
Does it matter?
Click to expand...
Click to collapse
Depends on if you plan on using your phone for what it's intended, and wish to get nearer to the cell connectivity speeds it's capable of supporting...I wouldn't want to be stuck with an expensive piece of hardware and only being able to use a fraction of its capacity in terms of download speeds...going from ~350kbps to only 1.5Mbps is a more than four-fold increase...
al89nut said:
a) the allowance is for all intents and purposes the same, eg 1gb or 3gb, they don't count it unless you overshoot it dramatically
Click to expand...
Click to collapse
This is likely the case - 1Gb is a fair bit, but it's not impossible to go over it if you're using the phone intensively without a WiFi connection (things like downloading multiple podcasts with Google Listen - lots of Maps, e-mail and YouTube usage etc.)
al89nut said:
b) no throttling is applied, any issues experienced are with the quality of the connection
Click to expand...
Click to collapse
This is a fallacy. T-Mobile will tell you there is no speed restriction each time you speak to them, and say the connections are contended (which *is* true) but there clearly is massive throttling for regular Web 'n Walk (1Gb) users - look at this thread for more evidence from others outside this forum.
As others have attested, as soon as they apply the Web 'n Walk Plus (3Gb) and remove the "unlimited internet flexible booster" which is what MPD customers seem to have all received, if you are already in an HSDPA area after a phone reboot your speed WILL increase immediately. There are no coincidences here!
al89nut said:
Should I persist complain? I agree nothing was said about this in any of MPD's literature.
Click to expand...
Click to collapse
I certainly did, and would urge others to - I might have to do it again soon since my wife may order a Desire on the same deal...I prefer to have an unlocked unbranded handset, going through T-Mobile direct (despite the fact you'd have to haggle to get the same deal as on MPD) doesn't guarantee an unlocked/unbranded phone.
claptnei said:
The £25 contract with 300 mins and 300 texts turns out the internet is restricted to 356kbps as the sim was registered to a Nokia phone?
Click to expand...
Click to collapse
I was also told that my "new" SIM bundled with the MPD order had been previously registered to another user...the connections team sorted it in a flash, however...
claptnei said:
Argued to case that I should have the speed but the would not budge.
Click to expand...
Click to collapse
That doesn't sound correct. I would have pushed further - they are wrong, not you. Argue that it had been incorrectly provisioned when the connection was set up, and as per the standard T-Mobile FUP (quote it from the website to them), users starting new contracts with new Android devices at the same time are obliged to be on the 3Gb Web 'n Walk Plus bundle...
claptnei said:
I too have had problems with MPD. They have sent the wrong memory card. Their customer service is terrible. The £25 contract with 300 mins and 300 texts turns out the internet is restricted to 356kbps as the sim was registered to a Nokia phone?
Contacted T-Mobile as others did and got the flexible booster switched to texts. But to get HSDPA speed I had to have the unlimited internet booster added for £5. Argued to case that I should have the speed but the would not budge. Threaten to leave and they offered me 3 months free then £5 a month for last 15 months. So can complain too much as the Phone was free from MPD, whereas it £157 for T-Mobile on the same contract.
Click to expand...
Click to collapse
I was lead to believe that the internet was a part of this contract and nothing to do with the flexible boosters.
I received my phone last Tuesday, does anyone know if today would count as part of my 7 days cooling off period or would that have ended yesterday?
edit: i would as its 7 working days.
TH1882FC said:
I was lead to believe that the internet was a part of this contract and nothing to do with the flexible boosters.
I received my phone last Tuesday, does anyone know if today would count as part of my 7 days cooling off period or would that have ended yesterday?
Click to expand...
Click to collapse
your 7 days should end on Thursday's end of business day.
7 days cooling period are working days, it start the next working day when you received the phone and they do not count weekend. This is what I was inform when I replaced my Desire.
blackfox888 said:
your 7 days should end on Thursday's end of business day.
7 days cooling period are working days, it start the next working day when you received the phone and they do not count weekend. This is what I was inform when I replaced my Desire.
Click to expand...
Click to collapse
cheers, i know MPD say you have 14 days but thats with everything in its original packaging etc so want to make sure they dont try and wriggle out using that as an excuse.
Phoned TMobile again.
Phone was registered as a Nokia
They say the price plan is between me and MPD aka Go Away
They say that 3gb and 1gb amounts to no practical difference
They say that a 1gb d/l limit has no throttling back compared to 3gb
(is the throttling just on H?)
So, do I try to take the phone back to MPD and pay the extra £45? What's their return policy and do I have to factory set the phone to erase data, etc?
What would Old Hands here do?
I bought a desire through MPD and my bill says I have an "Internet Booster (FB)" package applied (for free).
Before I call up T-Mobile can someone just confirm to me that...
1) This is incorrect
2) What I should have is 'web&walk plus'
3) 'web&walk plus' is the only way to get HSPDA connectivity?
Have many people been successful in getting their account corrected? Or am I fighting a losing battle before I start!?
Related
i am thinking about getting the touch pro2 but i am thinking how i could do this without data
so if i sign up for the phone and get the data and then 10 days later say the phone got stolen and put the sim card in a old motorola razr and tell them is this my replacement will that work? or are they going to still make pay for data service
i had att in the past and i was able to do that with them i don't know how understanding or lenient the tm csr's are.
if you tell them that it was stolen then they will block your imei. just call them and say you dont want the data plan. or get it for a short amount of time. then say that you have a different phone
Well you can buy the phone outright without a data plan but that could get expensive. I would just get it and then cancel the data plan later.
I went with Tmobile: 39.99 for 300 min + myfaves, 24.99 unlimited net + 400 msgs = I'm using Google Voice with this thing which brings me to unlimited mins/msgs if I ever go over. The internet plan is totally worth it. And it is the cheapest one out there.
radek_mazur said:
I went with Tmobile: 39.99 for 300 min + myfaves, 24.99 unlimited net + 400 msgs = I'm using Google Voice with this thing which brings me to unlimited mins/msgs if I ever go over. The internet plan is totally worth it. And it is the cheapest one out there.
Click to expand...
Click to collapse
I thought the 24.99 plan no longer included msgs, was that grandfathered?
There is a unlimited msg + data for 34.99 together I know that but I never heard of the 24.99 internet coming with 400 messages. I guess it wouldn't matter for me because I use more then 400 messages a month.
there used to be a plan with messages but it was removed so u only have it if grandfathered in.
jim_0068 said:
there used to be a plan with messages but it was removed so u only have it if grandfathered in.
Click to expand...
Click to collapse
correct
they stopped that plan about 3 months ago
and to the OP, in regards of taking off the data plan later on, you cant do it. its a requirement in purchasing the phone and cannot be removed without an early termination fee. T-mobile can see what phone you are using, when was the last day you used it, and your IMEI, so reporting it stolen will not do you much good
??? you are getting an internet phone that costs $350 w/ a 2 year contract and can't afford $25 extra per month??? WHY bother? and please don't say to use the wifi, you can get a netbook for less and no contract. keep your razr.
25 dollars a month totals up to 1100 over the two year contract. MUCH more than the cost of the phone unlocked. And remember, some people DO have wifi most of the places that find themselves throughout their normal days. This means that should they happen to need 3G or EDGE or whatever cell connection is available to them, it behooves them more to pay the small fees for a momentary use than the monthly twenty-five dollars. Other people find themselves using internet wherever and whenever, thereby benefitting more from a data plan. But it's for different users and different routines/lifes. It is idiotic to judge someone just because they don't want to be forced into a data plan. Heck, there was an article in wmpowerusers or wmexperts from a guy who HAD a data plan, but HATED the fact that he was now obligated to get one. One of the points is why can't a user decide what is best for him or her? Why must they pay for things they might rarely or never use based on their personal habits? And if you HAVE to have that kind of plan, then why is the phone going for so much subsidized?
And as has been stated many times, the phone isn't just about internet, it will not magically stop working if you don't have internet access. It has MANY functions and I personally want it for the whole kitten caboodle (with the exception of 3G as it is currently not an option for me), not for just one function.
rbw411 said:
??? you are getting an internet phone that costs $350 w/ a 2 year contract and can't afford $25 extra per month??? WHY bother? and please don't say to use the wifi, you can get a netbook for less and no contract. keep your razr.
Click to expand...
Click to collapse
Ah yes, the voice of reason. Why would anyone not want a netbook that weighs ~2lbs, is approx 3-5x the size of the TP2, does not necessarily come with a touchscreen, for which they don't make a belt clip, but still has a resolution that isn't much better than a TP2, with even lower battery life (unless you separately order a nine cell battery that weighs almost as much as the netbook itself) and only slightly more portability than a regular laptop? I mean that's a perfectly reasonable TP2 alternative.
Does anyone actually remember when we used PDAs? Smartphones are not just internet phones. For those who use the internet on it, do you really need 24/7 uninterrupted access? If you do, can you even begin to imagine another consumer who might not have your exact needs/usage pattern, or for whom that kind of connectivity isn't worth an extra $300 a year (you can get the TMo version for ~$500 no commitment, meaning 2yr price only saves you $150 and extra data costs you an extra $600)? Can you imagine a consumer with more offline needs than online, one who is only out out of wifi range for minutes a day, and during those minutes, doesn't really care about data access?
Do what you need to do for yourself, but keep your self-righteous lectures to yourself when you don't have a fraking clue what you're talking about. Not everyone is exactly like you.
have you considered waiting til 9/3 for the release on sprint? much cheaper data plan, and im pretty sure the cdma phone has an audio jack, nice little bonus
letstalk.com
needless to say that you can get it for 199.99 with letstalk.com. and still have to have the same data plan as if you went with tmob directly.
so you save yourself the extra 150. which in 6months equals that same 150 for internet usage during your first 6months that is required to have until your obligation is over to have so you wont be penalized under letstalk.con restrictions. so you break out even. with the difference that you get the 6months of internet plan totaling the same if you paid their 350 price.
but i am hoping att will get it. waiting to see. in the meantime i will play with my new (older) BA and hopefuly the exec
by the time my contract is over and if att gets it i will stick with them for the reason of granfathered plans.
you could just buy it off craigslist for $350-$450, depending on your local market. no data required
Or you could just buy the phone at full price $550 which doesn't require Data.
i'm glad i got grandfathered in on my old 19.99 unlimited internet plan but alas no free mobile to mobile with my old myfaves plan
Newegg.com has the TMO TP2 for $199 w/ new 2 yr contract and does not appear to be requiring a data plan with the purchase.
S
There is another solution, but only if you have a family plan.
1.) Buy the phone using promo code "Windows Mobile" through T-Mobile (found HERE)
2.) Add an additional line and get the TP2 for the discounted price
3.) Add the data plan to keep T-Mobile's panties unknotted
4.) Keep the phone for 3 weeks
5.) Call back after day 21 and tell them you do not want the line anymore.
6.) Pay the early termination fee ($200).
7.) Keep the TP2.
The phone itself normally costs $349.99 with a 2 year contract. With the promo code, you get it for $149.99 + $200 term fee = $349.99. Of course, the additional data plan will be prorated for those 21 days of "usage" which comes out to be around $17, but in the end you still have the phone and you can dump any T-Mobile SIM right in.
This is the BEST solution if you are one of the fortunate few who still have the T-zones service... which WILL do 3G! I've tested it on my friend's SIM card who still has T-Zones. I just hope he doesn't get any extra charges lol.
Dear all,
Here's a little tip: Recently I purchased my HTC Desire, like many of you did, through T-Mobile utilising their 300 texts and 300 minutes with free internet 'booster' tarrif, however this morning my first bill arrived so I promptly registered on their site and checked my tarrif.
Delving through T-Mobile's 'booster' options I found this small print:
Internet for 'always-on' phones (Android™ and Windows® Mobile). If your phone needs an 'always-on' internet connection, internet will be included in your price plan, so you can choose a different Flexible Booster. This will be highlighted on the phone overview page.
I've phoned T-Mobile who told me on their records I had a Nokia N600 (which I don't) and now that they've set me up correctly with an HTC Desire I can indeed use my booster for something else (as internet is included as default). So now I'm getting unlimited texts and internet for £25pcm. Nice.
Surely you should've been told in the T-Mobile Store and it does say on the store, still it is an awesome deal and has essentially sold it for me
No, I bought it from Mobilephonesdirect. 18 month deal for less than T-Mobile would offer a 24 month deal to me for.
Oh, i didnt realise you could change it if you bought from 3rd party, will be getting that changed then!
Yeah, you can change the flexible booster once a month i think.
however, by the sounds of it, it's MPD's fault for not telling you about the features of your contract properly.....
when you order from the t-mobile website, it tells you you get internet included and one more free booster to choose from.
So does that mean that you can order a phone on a third parties contract that isn't stated as unlimited internet, such as the £20 unlimited text on MPD and still get unlimited data as it's an android phone?
this has just made my day think I will give them a call later see what the deal is cheers for the info
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Hi guys any more news regarding this? I've held out on a purchase from MPD thus far, but if this is true I will hold out no longer
If you're going onto t-mobile, then buy direct.
that way you definitely get the both. MPD may not put you on the right contract.
And besides, T-mobile are doing better deals direct i believe...
They did do better deals until they upped their prices! I might just wait and see if they drop them back down when they get a proper amount of stock..
didn't realise they had....thinking about it though, they did the exact same thing last august when i got the hero, and a couple of years ago when i got the Athena...
Can anyone help me find this on Tmobile's UK website (that the fair use allowance for android phones is 3 gig?)
I was one of those who bought from Mobile Phones Direct, found I had a 1 gig fair use allowance, phoned up Tmobile tech support and got it changed to 3 gig.
Anyway, just had my first bill and it was for £44! They told me I had no internet allowance.They admitted it was an error, then put me back on a 1gig allowance...
That led to my protests and so they then put me on Web and Walk plus for free, but I am concerned that in some way W&W will still prejudice my d/l speed.
While on the phone I tried to find the statement on their site about andriod phones to quote back to the sales staff but could not.
Anyone?
Regular WnW: http://www.t-mobile.co.uk/services/uk/fairuse/#fup1
WnW Plus: http://www.t-mobile.co.uk/services/uk/fairuse/#fup11
OK
Link #1 says (my bold):
"Pay monthly plans which include internet on your phone on an Android phone
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Booster in the UK and you can't use your phone as a modem or use web'n'walk Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone comes with a fair use policy of 3GB a month."
which is what I thought I had
Link#2 says
Mobile Broadband Plus
"You'll need a compatible laptop, an enabled device like a USB modem and mobile broadband coverage. You can check your coverage at t-mobile.co.uk/mobilebroadband, remember that you can't use your plan to make internet phone calls. This plan comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our Mobile Broadband customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much."
which is what I've now got.
Good? Bad? No different? Especially the issue of speed.
Should I get back to them?
Edit
Speedtest says dl speed is 0.35mbps, upload .051mbps. Can't remember what it was before.
My Speedtest results vary depending on where I am. At home I get at most 500kbps, but at the office I get 1800kbps. Seeing as I need internet when I'm NOT at home, that's fine with me as I have WiFi at home anyway.
So, you should check in different locations.
al89nut said:
OK
Link #1 says (my bold):
"Pay monthly plans which include internet on your phone on an Android phone
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Booster in the UK and you can't use your phone as a modem or use web'n'walk Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone comes with a fair use policy of 3GB a month."
which is what I thought I had
Link#2 says
Mobile Broadband Plus
"You'll need a compatible laptop, an enabled device like a USB modem and mobile broadband coverage. You can check your coverage at t-mobile.co.uk/mobilebroadband, remember that you can't use your plan to make internet phone calls. This plan comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our Mobile Broadband customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much."
which is what I've now got.
Good? Bad? No different? Especially the issue of speed.
Should I get back to them?
Edit
Speedtest says dl speed is 0.35mbps, upload .051mbps. Can't remember what it was before.
Click to expand...
Click to collapse
I would read them the riot act!!
You are paying for a service for which you are not getting, you were not advised it would only be 1gig.
Push for the 3gig.
My last phone on T-mobile was G1, even that had 3gig webnwalk.
Just tell them their breaking their terms of agreement, and you should either be allowed what you should be paying for of they terminate the contract at their own cost.For breach of T&C's.
Many hours on the phone later, calling agent after agent to get sense from them...
I have web and walk plus - which is the same as the 3gig allowance???????? - on my Desire.
Or at least the lady (in India) tells me.
I will believe it when I see it on MyTmobile.
And when the £44 is wiped.
And when the dl speed is not ****e.
Sigh.
al89nut said:
Many hours on the phone later, calling agent after agent to get sense from them...
I have web and walk plus - which is the same as the 3gig allowance???????? - on my Desire.
Or at least the lady (in India) tells me.
I will believe it when I see it on MyTmobile.
And when the £44 is wiped.
And when the dl speed is not ****e.
Sigh.
Click to expand...
Click to collapse
Web n Walk plus is the correct addition for android devices. Web n Walk standard only gives you 1GB allowance and your download speed is restricted. Web n Walk plus gives you 3GB allowance and un-restricts your download speed.
Use the free speedtest.net app from android market to test your speed. If it has been activated, turn off your phone for 5 mins turn it on. It can take up to 24 hours for your download speed to sync up and get faster.
What they do is add Web n Walk plus to your account and then apply a monthly loyalty discount equal to the same amount.
Your download speed will vary depending on the usage on the cell site your connected to and your signal strength.
The download speed on a good day can easily exceed 2000kbps or 2 Mbps.
http://www.t-mobile.co.uk/services/uk/fairuse/
is the link and you can navigate to it by going to the T-Mobile UK home page, then click on the ‘Services’ tab along the top, then click on the ‘Internet & mobile broadband’ link on the left hand side, then click on the ‘Web’n’walk the legal stuff >’ link at the bottom of the page.
Hope this helps...
Thank you - speed test now shows 1400 kps. This is what it showed before they messed me around, but I was paying for it! Here's hoping.
I rather suspect that your problem is more to do with MobilePhonesDirect giving T-Mobile duff information than T-Mobile itself.
A friend of mine had real problems getting MPD to correctly provision data on their account.
Regards,
Dave
foxmeister said:
I rather suspect that your problem is more to do with MobilePhonesDirect giving T-Mobile duff information than T-Mobile itself.
Click to expand...
Click to collapse
Every chance, I've read of Desires sold by MPD registered with T-Mob as Nokia's
Mine was registered as a Nokia when I first got the allowance raised from 1gb to 3gb in April. My problem was that a month later they promptly sent me a bill for the internet use, then when I protested, they waived the bill, but changed me to 1gb unlimited. The online staff have no idea of the 3gb allowance for android phones out there in a call centre somewhere East. I was directing the lady to the particular TMob UK webpage for ages.
Yeah the call centre is in the east, but hey none of the other networks are any better. Just stay calm and guide them slowly through it, they get there in the end!
At 1400 kbps your on HSDPA unrestricted, so as long as you don’t get charged your fine...
I have had a 30 day rolling sim only contract with t-mobile. I thought that was sorted with unlimited web & walk but they didnt tell me there was a speed restriction on it. The full speed w&w plus is only availalable on 12 month contracts they tell me so I cant even change it. Fed up trying to talk to them so off to O2 now I think.
O2 is full of iphone users, so their network seems to be really full, dropped calls and restricted 3G, so im not sure if you will be any better with them.
Good luck though!
dwj said:
I have had a 30 day rolling sim only contract with t-mobile. I thought that was sorted with unlimited web & walk but they didnt tell me there was a speed restriction on it. The full speed w&w plus is only availalable on 12 month contracts they tell me so I cant even change it. Fed up trying to talk to them so off to O2 now I think.
Click to expand...
Click to collapse
Persevere ,talk to technical assistance,no one else !
Took me about a week to convince them,but got there in the end.
I tried to get my internet allowance changed from 1GB to 3GB today as i've just received my phone today from MPD.
However i was told they can't change anything until the first bill is through and paid for?
Anyone else encountered that?
If you ask to get transferred to sales or technical support then they are UK based, make sense of what you're saying and will help you if you explain that you're getting nowhere with the call centre people.
I went straight through to tech support and told them I should have 3gb as per the website. They changed it there and then and let me use my internet booster for somthing else. Lets hope it sticks. I got a confirmation txt for my new booster but not web and walk +
I had the same problem from mobiles.co.uk
I got it changed and used my addon as internet as well, so should get 4gb really!
herghost said:
I had the same problem from mobiles.co.uk
I got it changed and used my addon as internet as well, so should get 4gb really!
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Was this straight away or did you have to wait a couple days until your bill came through?
due to the desire being a fairly internet connected phone, i thought i'd try and use it as such only to fall foul of vodafone's rather poor 500mb "unlimited" mobile internet limit.
i've notice the following on their website :
http://forum.vodafone.co.uk/forum-53/announcement-137-updated-mobile-internet-charging/
has anyone managed to change to the new "premium" price plan and does it mean that my contract will be reset in any way or does it mean that i can use my desire for what it was designed for ?
mrdo said:
due to the desire being a fairly internet connected phone, i thought i'd try and use it as such only to fall foul of vodafone's rather poor 500mb "unlimited" mobile internet limit.
i've notice the following on their website :
http://forum.vodafone.co.uk/forum-53/announcement-137-updated-mobile-internet-charging/
has anyone managed to change to the new "premium" price plan and does it mean that my contract will be reset in any way or does it mean that i can use my desire for what it was designed for ?
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Hi, I think you mean 500MB (Megabyte) not 500mb (megabit)
And to be honest unless your on youtube or watching porn 24/7 500MB is plenty for daily use on a phone!
Edit: And as far as i'm aware the 500MB is more of a "fair usage policy" than a restriction,
Meaning if you do go over (unless it's by alot) then you won't get charged!
But if you go over on a regular basis then i believe it's £5 for every other 500MB.
rob81h said:
Hi, I think you mean 500MB (Megabyte) not 500mb (megabit)
And to be honest unless your on youtube or watching porn 24/7 500MB is plenty for daily use on a phone!
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500MB is woefully inadequate for a phone like the Desire - I'm a relatively heavy user and will always go well over 500MB (mostly for email/web with no streaming video).
My brother, who doesn't use his phone internet much at all, consumes close to 500MB every month. It seems to me that a 500MB allowance is really only for very light users.
IMHO, the only UK carrier with a decent data allowance for Android phones is T-Mobile, which give you 3GB.
Regards,
Dave
Without any streaming video just 4 websites including this one and market app/updates I have since 13 august used 423.4mb.
The limit is too low and is a monthly not daily limit.
Sam
I'm on vodafone and use roughly 700mb a month on my desire - I've never as yet had a warning or charge for my data usage.
One annoying thing about vodafone is their online account checker doesn't even tell you what your data limit is! So I'm not sure that i'm on a 500mb limit (though i was certainly led to believe it would be when i took out the contract)
Dial 44555 and Vodafone will send you a txt with how much of your allowance you've used. In the UK anyway.
Sent from my HTC Desire using XDA App
I called voda to complain as my wife just took a desire out on contract with them and get 1gb & also there tarrifs online now say the desire comes with 1gb of data,
took 2 min on the phone and they upped mine from 500mb to 1gb at no extra cost.
Sent from my HTC Desire using XDA App
rob81h said:
Hi, I think you mean 500MB (Megabyte) not 500mb (megabit)
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apologies and yes, the limit is a monthly limit rather than a daily limit.
i will try and call vodafone to get my limit upped to 1GB. it's rather disappointing to pay so much for a phone and then not be able to use it properly. i'm not hammering the thing, i just like to be kept up to date ...
i went with vodafone because they were the only network to offer good reception at my home and work but the upgrade to froyo has meant that my connection at home has all but disappeared. :-( perhaps i should have gone with tmobile. or at this rate, it might be cheaper to move house.
I have 3G watchdog installed, and also i use the mobile data settings widget on my front screen, when its not in use i turn it off. when i want it i turn it on. This has greatly improved my battery life too. i only use about 125mb a month now too and thats going on all the sites i normally and downloading off the market.
From that post I understood 2 things.
1.one is that if you got a desire price plan you are eligible to update to 1gb allowance at no extra cost or extra months
2.if you can prove them that by this change in charge you will have to pay more than 10% of what you had to pay before you can send them a written notice and you can brake your contract without any penalty. 10% is if you are paying 30 pounds per month and you have to pay this extra 5 pounds = 35 pounds per month then you go over the 10% and you can send them a letter to brake your contract (but only after you receive a text message saying that you are close to them limit and they have to accept your letter as justified.
it is not clear but i can assume that if you go over 1gb after 1/10 then you automatically pay 5 pounds and also it is not clear if you decide to brake your contract if you keep the desire but i guess you keep it.
what do you think? Did I get it right?
PS: personally i have my phone auto updating facebook email etc, i use it for skype, msn, browsing and some youtube and i am always around 1gb. So i can be happy with the 1gb limit.
fotisp88 said:
From that post I understood 2 things.
1.one is that if you got a desire price plan you are eligible to update to 1gb allowance at no extra cost or extra months
2.if you can prove them that by this change in charge you will have to pay more than 10% of what you had to pay before you can send them a written notice and you can brake your contract without any penalty. 10% is if you are paying 30 pounds per month and you have to pay this extra 5 pounds = 35 pounds per month then you go over the 10% and you can send them a letter to brake your contract (but only after you receive a text message saying that you are close to them limit and they have to accept your letter as justified.
it is not clear but i can assume that if you go over 1gb after 1/10 then you automatically pay 5 pounds and also it is not clear if you decide to brake your contract if you keep the desire but i guess you keep it.
what do you think? Did I get it right?
PS: personally i have my phone auto updating facebook email etc, i use it for skype, msn, browsing and some youtube and i am always around 1gb. So i can be happy with the 1gb limit.
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that sounds about right to me but it's still very confusing.
from what i understand, if you went slightly over your 500MB limit before they'd probably have done nothing about it.
now they will automatically bill you an extra £5. i'm assuming that this also applies to your 1GB limit too :-(
I think the term that vodafone are refering to is:
b You may end this agreement by writing to us if:
# we increase your charges in the UK which have the effect of increasing your total call and usage charges (based on your usage in the previous month) by more than 10% and you write to us before the increase applies;
and to answer another question:
d When this agreement comes to an end:
* we will disconnect your mobile equipment from the network (you may keep the mobile equipment);
* You will not have to pay us any more for the mobile equipment or any of the other cancelled services.
rob81h said:
Edit: And as far as i'm aware the 500MB is more of a "fair usage policy" than a restriction,
Meaning if you do go over (unless it's by alot) then you won't get charged!
But if you go over on a regular basis then i believe it's £5 for every other 500MB.
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Well, a few days ago Vodafone sent me a text that said:
To let you know you're nearly at the end of your monthly data allowance of 500Mb. If you need to use additional data there will be a charge of £5 including VAT per 500Mb, however we wont start charging you until 1 October 2010
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Reading from that, if you go over by 1 megabyte you will be charged an extra £5.
IMO it should state "500Mb of data" on the plan, not unlimited. I agree with other comments above that this isn't enough. A little bit of web browsing every day on the train soon racks it all up.
i remember the day they called me because i told them i will end my contract (my previous one) and i was thinking of making a contract with t mobile (it was the best deal then) and the guy on the phone make me a match at everything except the internet which he called "unlimited internet with a fair usage of 500MB"(also t mobile was giving a free boldon i think). And i did ask what happens next if you use more than that and the answer was "nothing but if you keep doing that for some months you will probably get a call advising you to change plan".
And now vodafone is about to start charging us. Even the 1GB limit is the 1/3 of the 3GB limit T mobile has.
I am very happy with vodafone in customer service but if I need to pay extra 5 pounds for just another 500MB then I wont keep that contract.
We are in 2010 and mobile internet is a must I am not going to stop using my phone because vodafone is going to charge me. My desire replaced my laptop and I am very happy with that vodafone is not going to tell us how much we are allowed to use our phone.
Just do the maths even on a 50 pounds per month contract an extra 5 pounds is 10% so you are allowed to end your contract and keep the Desire. If you want you can make a new contract and get a new desire or anything else you like! or just make a very cheap sim only contract for your desire with a provider that doesn't care if you like using internet facebook youtube etc so much!
Hi guys, let me give you a brief background...
My contract with 3 (UK) has just run out and I'm going to get the Omnia 7. I'm stuck between staying with 3 or moving across to Orange and both have offered deals that appeal to me.
Three offer 2000 mins, 5000 texts, unlimited internet, 5000 3-3 calls for £35/m
They also offered me 500 mins, 5000 texts, 1GB interent but on a RECONDITIONED phone for £25/m so that I would stay. Sounds perfect although they have no reconditioned phones in stock and aren't likely to get any.
Now I phoned Orange and they offered 600 mins, unlimited texts, 750mb 3g data, 3GB wifi data + a magic number for £30/m.
I feel the Orange deal suits my useage however as I haven't owned the phone I don't know how much data I would use as an average user.
Are there any other factors I should consider that would make it worth my while paying more/waiting longer to get the phone by sticking with 3?
Not the most technical of threads but hopefully you guys will point me in the right direction
Cheers, Jacob
I'm what I would consider average user of mobile data, lots of Facebook, a few apps, a bit of YouTube and get through about 400-450mb a month.
There is an app on my orange Mozart called Your Orange where you can check data consumption up until that point
Sent from my LG-P500 using XDA Premium App
Thanks Clive, that is exactly what I wanted to hear!
The cost is a large factor seeing as I'm at uni at the moment! And Orange haven't messed with the basics of the phone have they? I heard somewhere that you could only have your live tiles in Orange...
Cheers for the quick reply, Jacob
How much data you'll be using is very personal so hard to give a good answer here. That said, my data usage (3G) has dropped significantly since going WP7 (compared to WM and Droid). This is likely due to me leaving wifi enabled 24/7 these days, something I didn't earlier due to battery life taking a beating.
My plan gives me 1GB/mo at full speed (i.e. 7Mbps) after which it will limit my speed (but still give me unlimited usage) and since using WP7 I haven't hit this once. Previously I would hit this limit around the 20th of the month.
Are minutes a deciding factor?
If you order online, you can get the Omnia 7 for free on Orange with 300 Minutes, Unlimited Texts and Internet for £25 a month. Or you can pay £49.99 to get the phone with 200 Minutes, Unlimited Texts and Internet for £20 a month.
If you're ok with 300 minutes I'd go for the £25 a month plan, it's cheap(ish) and you get the phone free.
They're also offering 3 months of Free Zune Pass, if you like music then you'll love zune pass... I remember being sceptical about it and not thinking it could replace Spotify Premium for me but after the 2 week trial I was converted!!
Suprisingly... Orange is Cheaper than T-Mobile which isn't usually the case
In terms of the difference between the networks Orange will generally be better as they share coverage with T-Mobile. I'm on TMob but the coverage of both networks is now great after their merge.
750mb Internet isn't much but should be ok for general browsing and downloading apps. Remember on Windows Phone 7 you can't download big games/apps over 3G (has to be via wifi) so you don't need to worry that much. If you are concerned about data, consider T-Mobile who will give you 3GB if you tell them you have a smartphone.
brummiesteven that deal you just mentioned is for £30/m on the Orange site not £25 as far as I can see? Panther 30 it's called.
Minutes aren't too much of a factor however a minimum of 300 will be needed as I'm hitting about 250/m on my current (expired) plan.
Okay well I imagine I will use facebook a lot, youtube occaisionally, my fair few apps. I will be spending the majority of my time at home or in uni (both with accessible wifi) so I won't be relying on the 3g data too much I guess.
jaaacob said:
brummiesteven that deal you just mentioned is for £30/m on the Orange site not £25 as far as I can see? Panther 30 it's called.
Minutes aren't too much of a factor however a minimum of 300 will be needed as I'm hitting about 250/m on my current (expired) plan.
Okay well I imagine I will use facebook a lot, youtube occaisionally, my fair few apps. I will be spending the majority of my time at home or in uni (both with accessible wifi) so I won't be relying on the 3g data too much I guess.
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Hey Mate, I was referring to Dolphin 25.
Whatever you pick I'd reccomend you order online for the 3 months Zune Pass (Unless you couldn't care less about music).
Ah right gotcha.
A bit too late though as I went ahead and ordered it on the phone earlier :/
Although, good news! He ended up giving me a deal of 400 mins, unlimited texts, 750MB internet and a free phone for £22/m!!!
To be fair the zune pass would of been awesome but I think the saving money wise is best for me.
Thanks for all your help, I'll be getting my phone on tuesday and I imagine I'll be back on this forum very soon!
jaaacob said:
Ah right gotcha.
A bit too late though as I went ahead and ordered it on the phone earlier :/
Although, good news! He ended up giving me a deal of 400 mins, unlimited texts, 750MB internet and a free phone for £22/m!!!
To be fair the zune pass would of been awesome but I think the saving money wise is best for me.
Thanks for all your help, I'll be getting my phone on tuesday and I imagine I'll be back on this forum very soon!
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That is an awesome deal tbf.
I have an Omnia 7 on Orange UK.
My deal only has 500mb a month data and i have never come close to it. I think i use a max of around 250mb and i do a lot of browsing and everything is set to push on the phone.
The way to kill it would be streaming a lot of youtube videos that i don't do.
brummiesteven said:
That is an awesome deal tbf.
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I was very pleased when he told me, I actually made him repeat the deal to make sure I heard it correctly.
Roll on Monday!
what does a magic number mean
Sent from my GT-I9000 using XDA App
A magic number is someone you have unlimited calls to. They have to be on Orange and you start off with one magic number. Every 6 months you get to choose an extra magic number. Hope that helps.
I'm going to try out 3's "All-you-can-eat" data offer on their pay-as-you-go SIM card - top up £15 each month to get as much data as you can gobble up. I was finding O2's 500MB per month limit to be too constricting - I could only get by if I didn't stream any videos or music and restricted my app downloads over 3G to just those less than 1MB (anything bigger I had to wait until I got home to do it over Wi-fi).
They include enough minutes and texts in that £15 for me.
O2's deal was £10 per month for 500MB, incidentally.
3's SIM is in the post :O) Looking forward to absolute FREEDOM in my data usage!
Incidentally, I'm using an O2 branded HD7 that I've unlocked.
That sim from 3 is very good value and I would have done it if I could afford the cost of the handset (I'm at uni and have no money!). I'm know wondering if 8GB will be too small...
Too late now as the phone is being delivered today/tomorrow!
I am ridiculously impatient
ORANGE! you get orange maps navigation!!
comeradealexi said:
ORANGE! you get orange maps navigation!!
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If it's included in your contract. Otherwise like for me its £5 a month. I refuse to pay £5 a month for a satnav that requires a data connection.
Congratulations, £22 a month with a free phone is a great deal.
Hope you enjoy your phone.
No-one at Orange mentioned the Navigation so I doubt I will get it free...
I just wish they would hurry up and deliver the freakin thing! Waited in my house from 9 til 5 yesterday for it not to be delivered! Typical wasted day! I'm sure it will be worth the wait though!
jaaacob said:
No-one at Orange mentioned the Navigation so I doubt I will get it free...
I just wish they would hurry up and deliver the freakin thing! Waited in my house from 9 til 5 yesterday for it not to be delivered! Typical wasted day! I'm sure it will be worth the wait though!
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How long are you tied in for? 2 years? You might find that the 8GB memory is a bit limiting, and with devices coming soon with the new chassis specs, you may end up buying yourself out of that deal. Without a gyroscope and front-facing camera, you'll not be able to use things like Skype video calls or Augmented Reality apps like Layar.
It's usually best to buy your phone outright and then go SIM-only or PAYG, as the smartphone market is moving way too fast for 2 year contracts to keep up.