I have ported my number from 3 to T-mobile and the porting went ahead yesterday, and everything is ok in terms of calling, receiving calls.
However when I check Settings, About Phone, Phone identity, to old number (T-mobil) shows up.
I have switched it off and back on, I've removed battery & sim, but still old number showing.
Thoughts?
Same for me...not overly bothered tho
it's because the new SIMs come with their own number programmed into the SIM.
You could change this on Windows Mobile by using the SIM manager and in the menu you had an option to change the 'My Numbers' stored on the SIM.
Don't know of any way to do this on Android.
Anyway, just save your number in the contacts list in 'Me'.
It really is nothing to worry about, but you can go ahead and dump the SIM into another phone to change the number if you really want to....
It's annoying when you know it's wrong isn't it?
Mine read 'Unknown' so I took my SIM out, jammed it into my spare WM phone and programmed it in SIM Manger as mentioned above.
Android still reports it as 'Unknown', I can't win
Yes I definitely want to change it... uhhh So no app for Android does this yet?
Rusty! said:
It's annoying when you know it's wrong isn't it?
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Click to collapse
Depends. Personally, this wouldn't bother me in the slightest. My last windows mobile phone said unknown for the whole time i had it. Made no difference to me whatsoever. but that's just me. I have other stuff to get annoyed about
I guess it just can't read it from the SIM for some reason if it's still showing as unknown. And AFAIK there is no app for it. Although maybe someone else here knows otherwise?
Related
I don't know if it's going to be an issue eventually, i can still receive calls and make them, however, when i look in the settings. My number doesn't appear.
when i go in the information menu *#*#4636#*#* my number is blank as well.
Is this the same for everyone?
T-Mobile SGII t989
I have the same exact issue. *shrugs* someone at t-mobile said it was okay. I work for sprint, it doesn't sound right to me. Keep me updated and I'll keep you updated.
Rob
Mine is showing then phone number, do you have the updated sim card? And are you running a custom ROM?
if ur # isnt showing im guessing its something to do with sim card
Well they changed my SIM card when i bought the phone. That's all i can say, it's a different sim, the chip itselft is half the size than it used to be.
kriEv said:
Well they changed my SIM card when i bought the phone. That's all i can say, it's a different sim, the chip itselft is half the size than it used to be.
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Click to collapse
It won't cause any issues but it does have to do with the sim card. My phone says the same thing and has a new sim card as well. Call customer care and see if tech support has an answer for this.
kriEv said:
I don't know if it's going to be an issue eventually, i can still receive calls and make them, however, when i look in the settings. My number doesn't appear.
Is this the same for everyone?
Click to expand...
Click to collapse
Was the same for me (Telus). Some googling revealed that CM7 had a GUI option that could update the SIM card so I flashed that on my old Desire, put the SIM in it and set the phone number. Swapping the SIM back into the SG2X now correctly shows the phone number under My Number.
My number didn't show until I called a T-mo CSR and had them get rid of that blasted "web guard" crap. I noticed my number showed up sometime after the CSR intructed me to reboot and the 4hrs they said to wait for changes to take effect.
Sent from my SGH-T989 using xda premium
this solution worked for me :
go to the contacts application
touch menu ( lower left button = )
more
settings
own numbers
menu
create
enter your number
optionally enter a name
touch save
power off the phone
power on the phone
verify the change by going to menu > settings > about phone > status : phone nr or *#*#4636#*#*
Hi everyone,
I seem to be facing a problem that I haven't found discussed here with my phone.
Following a successful upgrade to Slimbean 4.2.2 build 6 OFFICIAL, everything seems to be working correctly with my Tmobile UK SIM card and I can make or receive calls and texts, I can read the IMEI reference but for some reason my phone number is not displayed anymore in the "about phone" section in Settings or if I use an app like "SIM Card" to read the details of the SIM. I get instead the message "unknown number"
I am not sure if this is a problem or not, so I would like to know if anyone can think of any potential limitation due to this issue.
On top of this, I am about to move abroad and was going to request a code from Tmobile to unlock the phone as I assumed the phone was locked to their network, but when I tried a THREE SIM card, the card was actually accepted and I connected to that network but again the phone number is not displayed in the settings section...
Has anybody seen or heard a similar issue?
I installed a fresh Slimbean ROM from scratch as I was previously running a completely different ROM and I assume it was successful as everything seems to be working.
The only issues I could find in the forum were related to not being able to retrieve the IMEI number after the upgrade, but nothing about the phone number itself.
I would be very grateful if anyone could offer any help or suggestion.
Thank you in advance.
David.
I have noticed the same thing on the official CM 10.1 builds (with both Three UK and giffgaff SIMs), I suspect it is an issue but it's not a real bother to me all it means that any app that auto detects your phone number (eg hangouts) will just ask for it during initial setup instead.
Again the same for the IMEI sometimes this doesn't show up but it does most of the time.
hydo1 said:
I have noticed the same thing on the official CM 10.1 builds (with both Three UK and giffgaff SIMs), I suspect it is an issue but it's not a real bother to me all it means that any app that auto detects your phone number (eg hangouts) will just ask for it during initial setup instead.
Again the same for the IMEI sometimes this doesn't show up but it does most of the time.
Click to expand...
Click to collapse
Thanks Hydo1,
I have found a couple of things yesterday.
First, I have been able to add the number manually through the settings menu in the dial pad and it now shows in the "about" section.
Second, I have found out that although my voicemail is setup and active when I call the Tmobile services, it doesn't actually work anymore and I can only guess it is due to this issue as it was working before...
I'll try again once I have switched to a new network abroad...
Hoping someone can provide some direction. First and foremost I am not a HTC savvy so although there are a few threads here about the same issue none of them relate to me as I have not rooted the phone nor flashed to custom ROMs or anything to that nature. I am simple user of the phone... Now.. to the topic.. so I bought this phone for my brother in law last year as a birthday present, and at the time I had a working phone so I didnt put my mind too much to it.. but I did liked the phone very much. Two months ago, I decided to purchase one of these, so I bougtht an HTC ONE X Phone S720e Android 32GB 8MP 3G WiFi GPS Bluetooth Unlocked White. I don´t recall what versión of Android it carried at the time but looking at the specs it should had come with Android 4.0.3. After loading it up, transfering my files on to it and loading some basic apps, whatsapp, email, Skype... it off coursed asked for a software update two times which I went ahead and did. The last one it installed added Android 4.2.2 and HTC Sense 5. It was working fine, layout changed considerably... now after doing another of the updates to applications and software, specifically the transfer files update it suddenly quit recognizing data services completely. I though it might be something with the micro sim, so I tried testing a couple of others, it didnt make a difference so I decided to back up my contacts and information I had on the phone and did a Factory reset. It wipped it clean but issue remains the sames, it is unable to even recognize the sim card is missing and when I go into settings I see the message Disconnected because service is unavailable.
Reading online, saw a few folks stating that this situation was related to software updates.. so I was wondering if I could get some help on how to get this fixed. Not sure what to do, downgrade to 4.0.3 or how could I get it resolved so appreciate some direction here.
If you go to settings - about - phone identity, does it still shows the imei ? Seen many people here having their imei gone from their phone and becomes an iPod since we can't write it back. Tho you are on stock, so better send it for repair.
Sent from my HTC One X
n1kos said:
If you go to settings - about - phone identity, does it still shows the imei ? Seen many people here having their imei gone from their phone and becomes an iPod since we can't write it back. Tho you are on stock, so better send it for repair.
Sent from my HTC One X
Click to expand...
Click to collapse
It shows up as unknown actually... is this a software related issue then? Im concerned about the other phone going through the same situation... should no updates be installed to it then? That makes it fairly useless and might prefer to send it back and try to get a refund instead.
same problem for me, still wait for fix
poussymonster said:
same problem for me, still wait for fix
Click to expand...
Click to collapse
Can someone tell where is the IMEI physically located on the phone?
marcosballesterosr said:
Can someone tell where is the IMEI physically located on the phone?
Click to expand...
Click to collapse
see in the list of micro sim card
I have been reading some really scary things regarding Sim Cards and viruses or malware or whatever and am wondering if I should change my sim card. A part of me thinks that the idea of a Sim card being infected is silly, but at the same time, I really would not know, lol.
If I were to upgrade my sim card...
Would it put my unlimited data at risk? (Verizon)
How would I go about changing my Sim? Could I use the sim that came with my note 4?
Also, should anyone even worry about their sim cards? o .0
SIM cards are free at corporate stores and you will not lose your unlimited.
Just take your phone in and ask for a new SIM. If they ask why tell them you've been getting errors or something. It takes like 5 minutes if there's no wait.
I don't think you can do a SIM swap online but you probably can by calling customer service from a different phone
Edit: If you call CS for a SIM swap make sure you have your other SIM on hand for the ICCID
Ah.. I see!
I actually tried to do a sim swap at home because google made it seem simple; however, it never worked to my knowledge. At first, I popped in the sim and it said that it was setting up, but never finished. While my phone was trying to activate with the new sim card, I went to the verizon wireless website and tried to activate my phone there, but could not find my phone listed in the section with previously activated phones. I did not try the option to activate a phone that wasn't registered already and just backed out. I did not - to my knowledge - see any screen indicating plan changes so I'm assuming that I did not do anything that could compromise my plan(?). When I dialed the number for activating sim cards, it went to the visual *611 screen and claimed that it did not recognize my number and asked me to log in to my verizon account. After doing so, nothing seemed to happen and it just sent me back to my home screen.
In hindsight, I probably should have stopped after it asked me to log in to my verizon account, but I suppose now all I can do is wait and ask questions to ease my anxiety x_x
JippleStar said:
Ah.. I see!
I actually tried to do a sim swap at home because google made it seem simple; however, it never worked to my knowledge. At first, I popped in the sim and it said that it was setting up, but never finished. While my phone was trying to activate with the new sim card, I went to the verizon wireless website and tried to activate my phone there, but could not find my phone listed in the section with previously activated phones. I did not try the option to activate a phone that wasn't registered already and just backed out. I did not - to my knowledge - see any screen indicating plan changes so I'm assuming that I did not do anything that could compromise my plan(?). When I dialed the number for activating sim cards, it went to the visual *611 screen and claimed that it did not recognize my number and asked me to log in to my verizon account. After doing so, nothing seemed to happen and it just sent me back to my home screen.
In hindsight, I probably should have stopped after it asked me to log in to my verizon account, but I suppose now all I can do is wait and ask questions to ease my anxiety x_x
Click to expand...
Click to collapse
You have to call that number from a different phone. Your phone doesn't hold your phone number so just popping a new SIM won't do anything.
You could try to do the "activate device" thing online but I don't know if there's an option to use a different SIM.
PizzaSauce said:
You have to call that number from a different phone. Your phone doesn't hold your phone number so just popping a new SIM won't do anything.
You could try to do the "activate device" thing online but I don't know if there's an option to use a different SIM.
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Click to collapse
Cool! Now I know
Thanks for your incredible fast help!
Howdy,
About 3 weeks ago, I bought two refurbished SGH-M919 phones off eBay to replace mine and my wife's broken/old phones. Her phone was worse off, so the first one I set up was to be hers. Rooted, installed TWRP, and flashed Mokee with no issues. Put her SIM in, put her data back on, she's good to go.
I go to set the next one up for myself, do everything the exact same way, and came to realize after I put my SIM in that the phone is not connecting to LTE. Call/SMS/Wifi all work fine. I didn't notice whether or not it was doing this before rooting, recovery, and ROM.
It's giving me a "Sign-in to network" notification. I tap it, it takes me to a T-Mobile ConnectMe screen. It gives me a "Get Started" button, which I tap, and it says "We're sorry, you have switched your SIM card between different devices, so you will need to manage your account through My T-Mobile or the MyAccount app. Once you have replaced the original SIM card, you may resume managing your account through on-device account maintenance." I can only tap close. My wife's phone didn't give me this "error". I made sure the APN settings were identical between the phones, they were.
I called T-Mobile, they gave me a bit of runaround, said everything looked fine from their end, and "rebooted the connection" which didn't improve anything. They also had me verify my APN settings with them. They had me enter some different values, but it didn't change anything. They also advised me against purchasing phones from less than reputable sources. Great, thanks, that was helpful.
I switched the SIM cards between the two phones and this one is still not connecting to LTE, the other phone is. This led me to think maybe it was a hardware issue, and looked into the modem as a possibility. I found that T-Mobile updated the baseband last month on the stock 4.4.4 ROM, so I flashed that baseband and no change. Both phones were on NH7 when I received them.
I happened to notice on my T-Mobile account page that the device status is listed as "locked/unknown." So, I called T-Mobile twice today for an unlock code. The first guy was less than helpful but the second person did enter an unlock request for me, theoretically, I am currently waiting for that email to show up sometime in the next 24 hrs. But, the phone so far has not given me an unlock prompt so I'm not quite sure what I'm going to do with that unlock code once I get it. I'm also not 100% clear on whether the code is for a SIM unlock (which I shouldn't need) or what exactly. It is just the next in a series of ideas which I'm rapidly running out of. A check of the IMEI number revealed it was clean on all US carriers, with the exception of T-Mobile and Sprint which both come up as "unknown." Don't know if that means anything or not.
I'm getting ready to jam this eBay store up, but I'd really rather the phone just start working. I've been dinking with this for weeks and my frustration is mounting, especially since I can't seem to find anyone else who has had/posted about this problem before. I'm not a cell phone hobbyist or anything, and I'm just going off what I can find on Google and places like this. Any ideas/help would be appreciated.
Thanks,
Tony
I am not familiar with the issue, just some extra troubleshooting ideas...
Have you checked under the battery and confirmed the model number is SGH-M919 and the IMEI matches matches what is on the phone?
Have you checked your APN settings?
Have you tried flashing a complete full stock firmware -
http://forum.xda-developers.com/showthread.php?p=64431358
lumin30 said:
I am not familiar with the issue, just some extra troubleshooting ideas...
Have you checked under the battery and confirmed the model number is SGH-M919 and the IMEI matches matches what is on the phone?
Have you checked your APN settings?
Have you tried flashing a complete full stock firmware -
http://forum.xda-developers.com/showthread.php?p=64431358
Click to expand...
Click to collapse
IMEI under the battery matches what comes up with *#06#.
I did check on the APN settings, forgot to mention that. I edited it into the first post, added text in red:
dauntless89 said:
It's giving me a "Sign-in to network" notification. I tap it, it takes me to a T-Mobile ConnectMe screen. It gives me a "Get Started" button, which I tap, and it says "We're sorry, you have switched your SIM card between different devices, so you will need to manage your account through My T-Mobile or the MyAccount app. Once you have replaced the original SIM card, you may resume managing your account through on-device account maintenance." I can only tap close. My wife's phone didn't give me this "error". I made sure the APN settings were identical between the phones, they were.
I called T-Mobile, they gave me a bit of runaround, said everything looked fine from their end, and "rebooted the connection" which didn't improve anything. They also had me verify my APN settings with them. They had me enter some different values, but it didn't change anything. They also advised me against purchasing phones from less than reputable sources. Great, thanks, that was helpful.
Click to expand...
Click to collapse
I didn't flash a full stock firmware. I had issues flashing the non-hlos.bin to the phone, which as I understand it is the more important of the two files for my issue since it does the LTE. However, Wifi works perfect with transfer rates equal to the other phone. So, I don't know.
I'm downloading OK3 now. I read about a guy updating his modem by backing up his custom ROM, flashing a stock rom, and restoring his custom ROM. Will TWRP back up my current NH7 non-hlos.bin? If so, can I manually remove it from the recovery image without borking anything?
For your situation, just flash the full firmware. Don't remove anything from the tar. OK3 is the newest modem. Get your phone working and go from there.
Yeah, I think I'll do that when I get home, unless someone has a better idea. :fingers-crossed:
dauntless89 said:
Yeah, I think I'll do that when I get home, unless someone has a better idea. :fingers-crossed:
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=3276231
Try to flash the latest stock... Before flashing reset your device (take data/photo etc backup).... Hope that should resolve the issue....
Also what is it showing in settings > network? Is it LTE or 2G or 3G???
Sent from my SGH-M919 using Tapatalk
Thanks, that's the one I'm downloading and I'll try flashing it when I get home. It looks like it will replace TWRP and everything, bringing the phone completely back to stock?
In the mobile network settings > mobile network menu, it shows the preferred network as LTE.
Yes. It will be completely stock. If it works, you can then root and put TWRP on and go from there.
Alright, flashed the afore-linked OH3 ROM and the LTE is still broken. The phone shows up as connected to LTE, but nothing works. Play Store times out, both stock internet browsers time out. I still get the same T-Mobile nag that I got before and it still doesn't let me do anything.
Also got the unlock email from T-Mobile:
[FONT="]Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time because we are only able to provide unlock codes for T-Mobile USA handsets. Please refer your unlock request for this equipment directly to the carrier that the handset was purchased from.[/FONT]
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Click to collapse
Is there anything left to troubleshoot, or do I return it as defective?
If data works for your sim card in your wife's phone and not for your sim card in your phone, it would have to be a phone issue. You can double check if data works with your wife's sim card in your phone.
If your APN settings match your wife's phone with her data working, the last thing I can think of to try is go to Settings, under Connections go to More networks > Mobile networks and check Data roaming just in case your phone is roaming for whatever reason.
If your phone was locked on a different carrier, I don't think you would have cell service. If your IMEI was blacklisted or borked, I don't think you would have cell service.
I'd return the phone.
lumin30 said:
If data works for your sim card in your wife's phone and not for your sim card in your phone, it would have to be a phone issue. You can double check if data works with your wife's sim card in your phone.
If your APN settings match your wife's phone with her data working, the last thing I can think of to try is go to Settings, under Connections go to More networks > Mobile networks and check Data roaming just in case your phone is roaming for whatever reason.
If your phone was locked on a different carrier, I don't think you would have cell service. If your IMEI was blacklisted or borked, I don't think you would have cell service.
I'd return the phone.
Click to expand...
Click to collapse
I will check on those two things when I get home, but my thought process was similar to yours. Both my wife's new phone and the LTE Wifi hotspot we use for our internet service have full signal on LTE everywhere in the house, so my best guess at this point is there's a hardware issue with the modem in the phone. I might look into replacing whatever board the modem is on. If it's relatively cheap, I'd rather just pay for the part instead of waiting 2-3 weeks for turnaround on the return/exchange, but I think that's probably what we're gonna end up doing.
Thanks for the help, fellas. I appreciate it.