Related
Hey there,
I use 1and1 for my exchange access and they require you to use some sort of security enforcement policy on your phone. On windows 5 I was able to put in a 4 digit pin and set it to only ask me for it after 24 hours of non-use. It also asked me for it on reboot. I keep my keypad locked because there's nothing I hate more than having my phone dial random people. To do this of course, I just held down the end key untill the screen locked. To unlock it, I just pressed the center button on the d-pad and the asterisk key. Everything was peachy.
Well in windows 6, they still require me to enter a PIN in and everything, BUT I cannot change the time in which it requires me to enter my pin to unlock. Additionally, every time I screen lock my phone I have to enter my PIN which is incredibly annoying.
Is there some sort of reg hack that I can fix this with?
No, the point of security enforcement is to protect the device from having sensitive data stolen and as a result these kinds of policies can not be overridden through any fashion except settings on the exchange server. You need to contact 1and1 and ask them to remove this policy, or switch to another exchange provider.
4SmartPhone doesn't pull this stuff.
Thanks for the response, but I don't think I made myself clear enough.
I don't want to bypass the security, I don't care about that.
I just don't want to have to enter my password every time I want to use my phone. Who does that?
Start>Settings>security>device lock
from there you should be able to adjust the phone's lock settings.
whether you want to get round it or not, it is most likely the policy set at 1 & 1's end and they need to adjust it at their end....
it might be that this function on the exchange works differently on the server cos it is windows mobile 6.
As WM6 is optimised for Exchange 2007, it could be a bug in the MS Activesync set up when using these policies on an exchange 2003 SP2 server.
I don't have a WM6 excalibur, but i can test it with an S710 and our Exchange 2007 server if you want....?
One more thought, delete the exchange partnership, and then go into the lock settings. Turn the lock on and set it to 24 hours.
Then go back in and turn it off. the time settings should stay at 24 hours even though it is turned off.
Then set up the exchange server. if you are lucky, it might just stay at 24 hours instead of the OS default of 0 minutes.
Be lucky....
try this:
Enable changing password lock time:
In the registry do the following:
\hklm\security\policies\policies\00001023 from 0 to 1.
i have the same problem with 1and1 using a cavalier with wm6. my real problem is that sometimes at startup the device gets stuck in t9 and will not recognize the numbers in my pin so i have to hard reset the device. 1an1 say they have nothing to do with the security password and will not help
Disable T9
Heh-heh, I never liked the T9 thingie on my T-Mobile Dash/HTC Excalibur. To turn the T9 on and off (toggle) press alt and then press space. This should toggle the T9 function of WM6 smartphones. At least, it did on my Dash.
Now, on with my crusade to unlock my Dash!!...
turning the t9 off is the same on the cavalier, but the problem is that sometimes this test rom decides to turn it back on at start up and other times it does not. it is really pissing me off.
thanks for the suggestion though. i just really need a way to dissable this security password.
joedm said:
try this:
Enable changing password lock time:
In the registry do the following:
\hklm\security\policies\policies\00001023 from 0 to 1.
Click to expand...
Click to collapse
The phone gives an error screen and says "unable to perform this operation".
on my wm5 ppc i removed the exchange account yet I can't turn off the pin security. Now thats annoying.
you can also try this: http://forum.xda-developers.com/showpost.php?p=1269318&postcount=7
I haven't tried it myself =)
joedm said:
you can also try this: http://forum.xda-developers.com/showpost.php?p=1269318&postcount=7
I haven't tried it myself =)
Click to expand...
Click to collapse
cool that worked thanks!
Before you can change the registry keys, you need to run the "Application and CID" unlock program provided on this site. I did it on my Cavalier and it worked like a charm.
Any ideas anyone?
Hey mtvkilledusall -
Did you ever get this figured out? It is annoying the ****e out of me!!!
I'm the Exchange admin, and I'm considering turning off this "feature" for my device.
Like you, I just want to be able to KEYLOCK the device (so it doesn't dial 911 in my pocket, etc.), but I'd still like to keep the security.
This used to work fine on my MDA. Very annoying.
mtvkilledusall said:
Hey there,
I use 1and1 for my exchange access and they require you to use some sort of security enforcement policy on your phone. On windows 5 I was able to put in a 4 digit pin and set it to only ask me for it after 24 hours of non-use. It also asked me for it on reboot. I keep my keypad locked because there's nothing I hate more than having my phone dial random people. To do this of course, I just held down the end key untill the screen locked. To unlock it, I just pressed the center button on the d-pad and the asterisk key. Everything was peachy.
Well in windows 6, they still require me to enter a PIN in and everything, BUT I cannot change the time in which it requires me to enter my pin to unlock. Additionally, every time I screen lock my phone I have to enter my PIN which is incredibly annoying.
Is there some sort of reg hack that I can fix this with?
Click to expand...
Click to collapse
Same issue here after upgrading from Samsung Blackjack 1 to a Blackjack II, WM6 and 1and1 Exchange server. On top of that, after configuring exchange, my phone also looses the menus quick access numbers. Very frustrating.... Anyone found a fix yet?
Thierry.
Unfortunately I narrowed this down to the WM 6.1 upgrade. I can no longer send emails.
+ T-Mobile Dash (aka Excalibur aka HTC s620)
+ RUU_Excalibur_WM61_Kavana_080408_WWE installed
(generally working wonderfully!)
+ 2 different Pop3/SMTP email accounts (my own domains, hosted by godaddy)
+ EMail settings set-up on the dash (not using My Tmobile as a gateway)
(SMTP uses authentication, no ssl and port-80)
Emails were working just fine for 2 years under WM5, 6. After I installed 6.1 ... receiving worked fine, and still does.
Sending emails would work for a few hours, then I would get a vague error message (error - something is wrong - check the settings or that the network is working)
For a few days I was able to sometimes get it to work if I toggled SSL for outgoing. But no more.
The only way I can get emails to send is to delete the email settings, and re-set it up again as new. Then after a few hours it fails again.
After hours and hours of playing and on the phone with tech support - we've determines that the settings are (and always have been) correct and that there are no network or hosting problems. And the phone is brand new.
The email sending worked fine until the 6.1 upgrade.
Any suggestions, insights, help, therapy, anything???
Thanks!
Please someone help out - I'm going nuts.
You should change your password because if you have been using unsecured smtp for 2 years it's likely someone has already stolen it. Turn on SSL and keep it on ;-)
Not sure why it would fail after a few hours though.
reconfigure your connection settings
D-ville Solja said:
reconfigure your connection settings
Click to expand...
Click to collapse
Not to sound too sarcastic - but can you be a little more vague? ; ) "tweak the settings" ... hmm. OK.
After hours and hours of troubleshooting (and I'm no newbie) with the mobile provider, hosting company etc ... I think we've reset, reconfigured just about everything.
The only thing that works - temporarily - is if I delete the entire email account from the phone, and the create a new (identical) one. It will work for a few send/receive sessions, then the same sending problem will occur ... never to recover until I repeat that process.
If anyone has any specific experience with this problem (or specific suggestions) - I'd really be grateful !
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
D-ville Solja said:
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
Click to expand...
Click to collapse
yes yes yes yes yes
After 11 hours of testing and troubleshooting over the past 2 weeks - we've definitely covered the basics.
In case you were wondering
+ the phone is turned on
+ I am pressing the buttons on the device as opposed to trying to use tele-kinetic ability (which can be inconsistent)
+ My eyes are opened and are in working order
+ I made sure I was in no tunnels, caves, canyons or steel-concrete enclosed bomb shelters
+ I verified that my network provider (T-Mobile) did not go out of business, or suddenly remove all their cell towers
+ I verified that most my 2,000 email contacts (potential recipients) have not been abducted by aliens who also deleted their email accounts.
Also
+ This is happening with 2 different email accounts.
+ The Pop3 and smtp servers are indeed working - since
a. I am able to put the settings in my PC, and another phone device (a older sprint phone that allows me to setup pop/smtp) - send/recieve emails work fine
+ Emails were working fine before I upgraded to WM 6.1
**
+ EMails worked ok for the first 2-3 days then the trouble started.
+ I can only get emails to send now when I delete the account, and create a new one (with identical settings). This lasts for a few hours before it fails to send.
+ I've been on the phone troubleshooting with tmobile and my hosting company for hours on end - trying all sorts of funky settings and tests ...
They hosting company seems to have determined that the smtp request is never getting to them; tmobile verified in great detail that the network is working.
Their idea was something along the lines of "the email client part of upgrade of WM 6.1 seems to be deleting a security certificate" or something .
I dunno about that - but it is clear that something is going on with the email client. The network, and email hosting is just fine, as are the settings.
Hope some of this helps - and that someone has some ideas I can try.
Oh - and just to pre-empt some suggestions:
1. No I won't change to linux, a mac or an iphone - but thanks for the suggestion.
2. I have checked out that I have not transported into an alternate reality, where everything is pretty much the same as in this reality - except my emails don't work.
3. Yes, I am using a Dash/HTC s670 - the battery is charged, and I have powered down, taken the battery and sim card out, hopped on one foot and made sure I have no other software running (even on all my pc's) before I powered it back on.
4. Yes, I can make phone calls and do everything else
5. yes, I have an internet connection - and the proper one (GPRS - but have also tried this via the wifi connection.
6. No I am not talking on the phone or browsing the internet during the ill-fated email sending.
7. I am pretty sure there is no conspiracy between t-mobile and my hosting company to block me from sending emails - only from this phone.
8. There are no unusual limitations or special issues with my hosting company about sending these emails.
9. I've tried sending to myself, others, multiples etc ... no difference.
10. It happens with more than one email address/domain.
Thanks for all the help! Sincerely. Thanks. I really need to solve this.
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
pudgedaddy said:
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
Click to expand...
Click to collapse
I had tmobile level-3 tech support (aka as their obi-wans) conferenced in with my hosting company (godaddy) - and tmobile specifically asked about the proxy issues. Nope. Nice suggestion
PLEASE note everyone - MY issue is not merely "I can't get my emails to send" ... as if I am trying to figure out the proper settings or trying to get email sending to work for the first time
Emails USED to send until I upgraded to WM 6.1 ... for 2 years
If my settings were wrong, if there were some incompatibility between the network and my smtp server then my emails would NEVER have sent.
As it is ... they send sometimes (when I set up the email client with a new account).
wow im not sure about that one then, sorry
D-ville Solja said:
wow im not sure about that one then, sorry
Click to expand...
Click to collapse
A lot of the senior members here (including yourself) seem to know what they are talking about and are quite helpful - despite many others answering without bothering to read the question. So thanks
I honestly and at a brick wall here. The only thing that seems to make sense is some sort of concept that involves my smtp settings being corrupted (upon saving or sending) ...
And I mean corrupted - since they work consistently for a few hours and then stop.
Other than that, I haven't a clue - neither do tmobile nor my hosting (and for once I feel sorry for them - since the time they put in trying to troubleshoot far exceeds any profit they might make from me).
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
Hi - thanks for chiming in ...
actually I am not looking for "alternatives" - I am looking to solve the problem with the email client. If I need to send emails I can indeed send from my PC, or even webmail from my phone or just about anywhere else.
Sure, I can use some sort of network based email, IMAP or Microsoft exchange or whatever.
RIght now I want to solve the issue at hand. It's sort of like my trying to get about microsoft word on my PC working again, and getting suggests to type my letters in a text editor or other client. I *know* other ways exists - but this way is the one I prefer and it should be working. Clearly there is a problem and I'd like to solve it.
If no one else is experiencing this issue (in this forum), then I'll have to consider something specific with my setup/network etc .. but then again 6.1 has not been out long enough to make that assumption yet.
I appreciate the ideas and help - keep them coming - eventually we'll hit upon something.
atit.sh said:
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
Click to expand...
Click to collapse
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
Darn, your suggested sounded promising - and I did indeed spend about 2 hours chasing it. I tried smtp from my cable op - who is my broadband isp ... no luck - same problem. Then I got on the phone with t-mobile, using their smtp settings. Same issue.
We're all stumped.
Not sure how to do a trace of the smtp session from my device.
Again - this worked for 2 years (until WM 6.1) - at which point sending worked for a few hours then not. The only way it works again is if I create a new account with the same settings.
jamssx said:
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
Click to expand...
Click to collapse
It's OFFICIAL- WM 6.1 is the problem !
Damn. Damn.
OK - after yet ANOTHER 4 hour marathon session with Tmobile tier 3 support - in trying everything ... SMTP email still does not send reliably
(again - starting with WM 6.1, emails simple do not send - no timeout no port errors, bounceback, security issues). The only way it sends is if I create a NEW account with the identical settings. Then it will work for several hours 2-4 ... then emails go back to not-sending.
Finally after a total of over 30 hours of testing in the last 8 days (yeah, I've got a full time job too, and had been traveling!) ... I had to go to a tmobile store and side by side test with a WM 6.0 dash. Same everything - settings etc. 6.0 works. 6.1 not.
And where would I officially report this?
Even more of a tragedy since I absolutely loved everything else in 6.1
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Please!
Thanks
cornell2 said:
And where would I officially report this?
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Click to expand...
Click to collapse
I would recommend waiting for an official release from T-Mobile or HTC before filing any bug reports.
"Hi, I downloaded a hacked beta rom from some website and it doesn't work right" doesn't usually get them moving fast.
Well, I sort of meant reporting this to whomever ported. I honestly don't know the logistics here of what ROM I have or how it came about. the point of confusion (on this point) is that the announcement and link for the 6.1 release actually appeared on a T-Mobile affiliated blog or site (forget which) - giving the perhaps mistaken impression that this was some sort of official release for the Dash - only that T-mobile was not yet supporting it. I definitely claim ignorance here.
My comment about reporting the bug - was more about letting the person/team who "ported" WM 6.1 to the Dash know about this issue. I am sure they would want to know (especially if this issue was specific to the port). Just because I posted a thread on this issue does not mean that the right people know about it yet - which is why I mentioned it.
Thanks
smtp problem with wm 6.1
is there a solution to this problem yet? I have the same problem since upgrading to 6.1. I've noticed that it appears to be related to smtp authentication. It seems to work ok on an earthlink account i have, which does not require smtp authentication.
No solution yet. Problem still persists (though intermittent). Seems to be related to 6.1 not resetting or saving a security certificate or something. But I am no expert. All I know is I can no longer rely on my Dash for SMTP email since upgrading to 6.1
i'm having the exact same issue
i have my phone setup for imap with gmail and i can receive perfectly fine, but it wont send
i delete the account and recreated it and it worked but after a few hours stop sending again
any fix?
I've used Sony Ericsson phones before I went over to WM-phones, and on the SE phones there is a standard app that is very simple, but genious.
It is a very simple app to remember your pin numbers and/or passwords.
It works kind of like this:
At first use, you select a password and a control word. You enter the password every time you enter the program and it then displays your control word so you can check that you wrote the right password.
Whatever password you enter at program startup will get you inside, no error messages or anything. But entering the wrong passord will also display your control word wrong - whatever it might be. When inside all stored pins/passwords are displayed, but only if you write the correct password when entering they are correct. That way someone not knowing the password will not be able to tell if they actually guessed the password as the "pin numbers" show anyway, but with completely randomized numbers. So they are basically just waisting their time.
Not sure if I managed to explain so anyone can understand or if there is such an app already? I've tried dosens of wallet apps, but not succeded in finding one that is as simple and good as the one in SE phones.
I've been wanting something like this for a while. I can't use the last one I had (Flexwallet) since I had to hard reset and lost the registration number.
There are bunch of free apps to do this on your Windows Mobile device:
Cryptowallet
http://www.freewarepocketpc.net/ppc-download-cryptowallet.html
KeePassPPC
http://www.freewarepocketpc.net/ppc-download-keepassppc-v0-4-4.html
LockCrypt
http://www.freewarepocketpc.net/ppc-download-lockcrypt.html
Blender
http://www.freewarepocketpc.net/ppc-download-blender-v1-1.html
eSec
http://www.freewarepocketpc.net/ppc-download-esec-v1-0.html
You can also browse some more security related apps here:
http://www.freewarepocketpc.net/ppc-tag-secur.html
Hope that helps !
If you are interested in iPhone like interface, check this out
Password Safe
It's free too.
Hi All, new here...I have a HTC TP2 with Winmo 6.5 installed. Here's my situation, a couple days ago I used to received emails from my gmail account, now all of a sudden I can just send and not recieved any emails from gmail. My yahoo and hotmail accounts are running fine. Anyone have any ideas why my gmail is not receiving??? I spoke to one of the TMobile reps and it seems all they can do is HARD RESET the device. Any help? thanks in advance
I use Seven for my push e-mail, google, yahoo, exchange all work flawlessly. Have you made any changes to your device around the time it stopped working?
no i haven't changed anything on my phone which is kinda weird, I really don't want to hard reset the phone since restoring things is taking a toll on me. I would like for it to be a last resort but on the other hand I might just end up doing it since Im flirting with the idea of flashing to one of the custom roms here in xda. any ideas?
just my two cents... yesterday I discovered that all of a sudden my Gmail account had disappeared from the account selector (leaving only Outlook), I could still see the emails but couldn't reach account settings or nothing
Somehow it returned, but with most settings in blank.. imap and smtp server, SSL options, all were in blank.. no idea why or how this happened, but filled all blanks up again and now Gmail's working fine...
Trouble w/ Gmail after WinMo 6.5 Sprint upgrade
Just upgraded my Sprint TP2 to WinMo 6.5 today. Why this update took so long to come to Sprint customers is beyond me, but overall, I'm pretty pleased with the update, save one problem that has made me "strategically relocate" my phone with sudden velocity...twice.
I've been trying to set up Gmail since this evening, with zero success. I had my Gmail account set up on the device before the upgrade/update, but now...
I've tried every known method to enter the settings, but whenever the device tries to connect to the Google servers, it tells me I need to check my user name & password, even though I've entered both correctly.
I've even logged into my Gmail account on my laptop, changed the password just to make sure I've entered the correct one, & the device still kicks back to the user name/password screen saying the settings are wrong...I KNOW THAT THEY'RE NOT!!!
I've seen several posts from users experiencing trouble with Gmail on 6.5, but these have all seemed to stem from Wi-Fi vs. other types of connections.
I've also installed Google Sync & my Gmail has DL'd to my device, but I prefer to get my e-mail through the normal account setup.
Sorry so lengthy & thanks in advance for any advice anyone may be able to provide.
not sure if it is googles problem or our phones but i spoke to a couple of people with iphones and gmail accounts and it seems that they arent having any problems receiving their gmails. Did windows take a dump sometime this week?
TexasDiesel said:
I've tried every known method to enter the settings, but whenever the device tries to connect to the Google servers, it tells me I need to check my user name & password, even though I've entered both correctly.
I've even logged into my Gmail account on my laptop, changed the password just to make sure I've entered the correct one, & the device still kicks back to the user name/password screen saying the settings are wrong...I KNOW THAT THEY'RE NOT!!!
Click to expand...
Click to collapse
Not sure if this will help, but... when username is requested, you have to type the complete idem, i.e., [email protected]er ... some time ago I had same problem as yours and solved it after realizing that I was including my username alone, without the @myserviceprovider.com part
sirgal said:
Not sure if this will help, but... when username is requested, you have to type the complete idem, i.e., [email protected]er ... some time ago I had same problem as yours and solved it after realizing that I was including my username alone, without the @myserviceprovider.com part
Click to expand...
Click to collapse
Thanx, sirgal. Actually, I had tried both ways - one with just the username and one with my entire e-mail address, both to no avail.
However, I say "had tried" because, lo & behold, today just as I'm about to contact HTC tech support to see if 6.5 was causing Gmail probs, I decided to try creating the account ONE MORE TIME. Murphy's Law prevailed and, for reasons unbeknownst to me...IT WORKED.
I did everything the exact same way as I tried yesterday, but this time success. I'm taking a strictly "don't ask, don't tell" approach as to why it worked today.
Thanks again for the suggestion!
I'm having a similar problem hopefully someone can help with. I've setup my gmail account and had it working fine until without any cause I can determine, the accout disappears except for still showing up on the TouchFlo e-mail "tab." When this first happened, I started from scratch and setup "Gmail2" which also worked for a while. The reason I had to name it Gmail2 is that when I tried to use Gmail as I had originally done it tells me that this name is already in use. It just did this to me again and sure enough, I had to name the account Gmail3 this time around. I don't understand why they are "disappearing" nor why the name is still in use and the previous 2 versions still show up on the TouchFlo e-mail tab and nowhere else.
Odd question, or at least I think it is as this is the closest thread to the actual problem I'm having that I've found here or the HTC forums. Thank you in advance for any assistance.
partsmanNV said:
I'm having a similar problem hopefully someone can help with. I've setup my gmail account and had it working fine until without any cause I can determine, the accout disappears except for still showing up on the TouchFlo e-mail "tab." When this first happened, I started from scratch and setup "Gmail2" which also worked for a while. The reason I had to name it Gmail2 is that when I tried to use Gmail as I had originally done it tells me that this name is already in use. It just did this to me again and sure enough, I had to name the account Gmail3 this time around. I don't understand why they are "disappearing" nor why the name is still in use and the previous 2 versions still show up on the TouchFlo e-mail tab and nowhere else.
Odd question, or at least I think it is as this is the closest thread to the actual problem I'm having that I've found here or the HTC forums. Thank you in advance for any assistance.
Click to expand...
Click to collapse
I have the exact same happened to me multiple times in the past. The only solution I found is to restore from a previous backup. Fortunately I backup at least once per week so it wasn't too disastrous but still annoying.
Unfortunately, I haven't ever done a backup (honestly never thought of it for a phone) so that isn't going to help. What I'm hoping for is if someone else has seen this and how to delete the ghost accounts. Thank you wearefree for the help.
Anyone here tell me what the actual setting in the Exchange Active Sync profile causes this error? I am working with my IT group to get back access to the Exchange server that is currently locked out because of a missing security setting.
Microsoft dissed me, Samsung blames Exchange, Exchange peeps won't budge with out direction and I love my phone so I won't go back.
Thanks,
Brian
It has to do with security policies... It could be a number of things (I think on the older WM6 phones, sometimes it actually would tell you why)...
Your IT department should be able to look at logs on their side to find out why it's not being passed...
Keep in mind, this could be something as easy as you not having a pin password when you use your phone (phone lock). But if your IT department have changed default settings, it could be something more complicated.
First off, I would set a phone lock password, and try setting up the sync. If that doesn't work, you'll have to wait for your IT department.
Zhariak said:
It has to do with security policies... It could be a number of things (I think on the older WM6 phones, sometimes it actually would tell you why)...
Your IT department should be able to look at logs on their side to find out why it's not being passed...
Keep in mind, this could be something as easy as you not having a pin password when you use your phone (phone lock). But if your IT department have changed default settings, it could be something more complicated.
First off, I would set a phone lock password, and try setting up the sync. If that doesn't work, you'll have to wait for your IT department.
Click to expand...
Click to collapse
Thank you for the response. I have tried several gyrations of password before Exchange add, Exchange delete and reinstall, number of things. The real puzzling thing is that the settings they have shown me from screen grabs are all supported by WP7. I posted the error code on the Windows Phone boards at MS and no response yet. I have seen other codes for security issues, this one seems to be a lot more obscure. I was hopping someone could bust out a decoder ring so I could just tell our IT guys what to do (pretty common).
I told them about being able to circumvent the password lock in Win6.5 with a simple registry edit, blew their minds.
IT found the fix, sort of. They rebuilt the security policy as part of an another user issue and the phone syncs correctly. Apparently, importing the security policy from Exchange 2003 into 2010 brings along some baggage.
Still no clue what actually caused it, but if anyone else around the web finds this thread because of the error code, ask your peeps to rebuild the policy. They will have other issues besides yours, eventually.