I am running WM6 LVM 03-23 and has been running that for sometime without any issues. I created 2 email accounts in Pocket Outlook (the one with MMS, Text and Outlook) and was able to pull emails (scheduled every 15 minutes).
However, as of this morning, those 2 email accounts disappeared from Pocket Outlook. When I try to add it again, Pocket Outlook complained that the account with the same name already exist. So I did a search in the registry for the email account name (GMail) and saw that it exist.
The problem now is that I can't access those email accounts and I can't added since it still exist in the registry. So what can I do?
I also found out that my BT pairing and GPRS settings has been wiped out from the device! It seems that something in WM6 is causing data corruption or data wipe. Anyone knows?
Regedit
If you can't fix with registry search/edit/remove, I'm thinking hard reset.
Sorry for that, but I think that's your only option.
lanwarrior said:
I am running WM6 LVM 03-23 and has been running that for sometime without any issues. I created 2 email accounts in Pocket Outlook (the one with MMS, Text and Outlook) and was able to pull emails (scheduled every 15 minutes).
However, as of this morning, those 2 email accounts disappeared from Pocket Outlook. When I try to add it again, Pocket Outlook complained that the account with the same name already exist. So I did a search in the registry for the email account name (GMail) and saw that it exist.
The problem now is that I can't access those email accounts and I can't added since it still exist in the registry. So what can I do?
Click to expand...
Click to collapse
If there is a way I can fit it via registry, I'd do it. But I don't know...
Also, is this an issue with ALL the WM6 cooked ROM? I don't want to do hard reset and use another ROM but to find out later the same thing happened.
All,
If you have setup POP3 mailbox in your Hermes runnign WM6, can you tell me the entries in this registry:
HKLM\Software\Microsoft\Inbox\Svc\POP3
I suspect the above is where all Messaging information is kept, thus I'd like to rebuild my missing POP3 mailbox.
For example, the text message mailbox is kept in the above as follow:
HKLM\Software\Microsoft\Inbox\Svc\SMS and contains the following:
- FriendlyName : Text Messages
- NewMessage : New Text Message
Did you guys manage to resolve this issue? This also happened to me today and I am not sure what to do and where to start????
Is HR the only way to resolve it? By the way, my gmail account also mysteriously vanished!!!
Messaging ( Email / Mms / Sms ) Account Disapeared - Solved
Same happened to me
Try this application:
http://nmauri.free.fr/public/bin/mailaccountrepair.rar
Hope it works for you guys!!!
How does WM6 store email account details?
One of my pop3 email accounts on my HTC Advantage has vanished. NOt a major problem as I have re-entered the account although I have to call it something else because WM6 somewhere has a record of the previous name.
The REALLY annoying thing is that the today screen is telling me that there are 4 unread messages on that account. I have deleted the messages from the store folder and have found some entries in the registry that relate to the number of unread messages but even after I delete those they reappear.
Any ideas where I can find where WM6 is keeping this information?
thanks
I have found a tool which solves this issue: mailaccountrepair. It did solve my problem.
Brilliant - worked a treat, many thanks.
... would still be interested to know where the account information is stored!
Hello Everybody,
I had a weird glitch show up the other day. I have 2 gmail accounts set up on my phone. They have been working fine for weeks and then all of a sudden they are gone. They show up in the touchflo area and show the last downloaded email but when you click on Inbox the only Accounts that show up are TEXT/MULTIMEDIA & SETUP E-MAIL.
I have tried re-adding the email to see if that would work however it does not download the emails to newly setup email probably because it knows the other one is there and thinks its a duplicate.
Any help would be appreciated.
thanks,
Mike
Was there ever a solution to this issue? It happened to me today! Both of my email accts show up in touch flow, however when i select acct 2, acct 1 displays as if it is the only account active? Does anyone have a solution?
Thanks!
Does anyone have any solution to this issue???
Thanks!
Have you installed any new applications recently? Maybe swype? I had the same issue happen after I installed swype and ended up needing a hard reset to be able to reinstall the email accounts. If you have not installed swype, see what other apps you may have installed recently. Chances are one of them conflicts with something else. To know this, you would need to re install one app at a time until your email app disappears.
I havent installed any apps for about 1 month. I installed the IMDB app.This problem just started yesteday. This is a very weird problem when i click on the message on touchflo, its like it isnt there! How do you recommend I resolve it?
Thanks for your help!
ditto - same thing happened on AT&T Tilt 2 yesterday. Both Gmail accounts can't be accessed in either Picker or View Inbox. I can't delete and reinstall them either - "they aready exist". Outlook account works fine. I haven't installed anything new in months. this may be the last nail in the brick.
Hi, After using gmail to sync al contacts, calendars & mail & getting fed up with the way google handles contacts, I decided to untick "contacts sync" from googlemail on the phone, then hooked phone up to pc & sync'ed calendar & contacts. In doing so, I have somehow & very stupidly removed ALL my outlook contacts...I can get to my googlemail contacts but outlook is now empty of contacts...please tell me there's a way to get them back from somewhere! Thanks very much
Check the Outlook trashcan.
lol...what a doozy. In the mad flap I was in just didn't think straight. Thanks very much indeed for that. Is there a way I can stop this happening again? I only want Outlook contacts on the phone but happy to sync email & calendar with my gmail account. Cheers again, appreciate your help.
I also decided to remove all sync'ing from my google account- if you have done the same, then you shouldn't have that issue again.
Just to be on the safe side, now that you have your contacts back in Outlook, I'd suggest creating a back up of it (perhaps regularly), to a PST file or similar. Might to be wise to use an app to backup contacts/calender entries directly from the phone- Wave Secure as an example.
Cheers for that, outlook contacts backed up yesterday straight after restoring them back! Appreciate the advice though sh500
Just a quickie now though, I've made a "group" to send funny texts onto and while ome of the texts go to the mobile number, some are being sent to emails...again, anything really simple & dumb I'm doing here? I have set the mobile number as "primary" on all the group members but the phone seems to mix up the emails with the mob' numbers if the contact has more than 1 email address, 1 of which I set as primary too. Cheers again...
Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)