Phone keeps turning off - Touch Pro2, Tilt 2 Windows Mobile General

Hi guys/gals.
Got a bit of a problem, and not sure whether it's the actual phone at fault, or the software...
Had the phone for about 4 months now, and have noticed this to get worse and worse... I'm pretty sure it's happened before on the stock rom, but can't remember whether it happened before I unlocked the phone to be able to install custom roms (not security/sim unlock, just a standard unlock to allow custom roms).
Anyway, this is basically how my phone's life has been: I got phone, used standard htc rom. Then, the spl unlocker came out, and I installed that about 2 weeks after it came out (waited just to check people had no probs ). Then, I installed one of the energy roms as my first rom. Installed a few other roms in between, then an updated energy rom etc. Then, I installed the official wwe 6.5 rom. Then, I went back to the energy rom. Currently, I'm using the 26th October (iirc) rom. As I said, not sure whether it happened when I had the official 6.1 rom on (spl locked), but I'm quite sure it happened while I had the official 6.5 rom on (spl unlocked). It has happened tho with all different custom rom images I've used...
Basically, what I've noticed, is that sometimes I'm replying to a text message or email, click reply, pull out keyboard, and it seems to cause the phone to power off. Pressing the power button starts it again. Sometimes, I've not been doing anything, and it's turned itself off. Sometimes, I've dropped the phone (even only a slight drop of about 1cm), and it's caused it to power off.
I've also had times where it's turned itself off, and nothing's allowed it to come back on, other than taking the battery out the back of the phone and re-adding the battery. Then, pressing the power button powers the phone on.
Is this a problem with the roms, a problem with the spl unlocker, or a problem with my phone itself? Am I best contacting htc?
Any advice welcome, as it's very annoying coming to use the phone, and finding it's turned itself off, or when I go to reply, I open the keyboard, and then have to wait for it to load up and power it on to reply!!!
Many thanks in advance

Hi.
It's very anoying for you..
I suppose you should try to (re)install the latest Hard SPL, and to install the latest Radio too. After it, make a hard reset. Next, flash with your favorite ROM And come back here to say us what happens.
See you, and good luck for these manips.

lovelldr said:
Hi guys/gals.
Basically, what I've noticed, is that sometimes I'm replying to a text message or email, click reply, pull out keyboard, and it seems to cause the phone to power off. Pressing the power button starts it again. Sometimes, I've not been doing anything, and it's turned itself off. Sometimes, I've dropped the phone (even only a slight drop of about 1cm), and it's caused it to power off.
Click to expand...
Click to collapse
I've had this same trouble. It would happen to me when I would finish typing a text message and hit the send key and slide the keyboard close at the same time. I only really noticed it when I was running the energyroms, however I can not say for sure that they are the root cause of it, as I have waited till the message was sent before closing my keyboard ever since.

Well, since I wrote this message this morning, it's happened at least twice. Both times whilst the phone has been in my pocket...
I will try installing the latest hard spl. Think the radio I have is the latest already. Will also try a different ROM just in case it is energy roms which is causing it (but am pretty sure it happened with other roms).
Thanks for those suggestions, will let you know any outcomes

try Valkyrie. ^^

Well, I went through and installed the new hardspl (altho not sure if any different to the one I had, how would I tell?!). I then installed the image from josh, which had the latest radio and rphone.dll (or whatever the file is called) matched to it. However, doesn't appear to have made any difference. Still doing it...
Does anyone else suffer much with it, and it's just a design fault? Or should I contact htc? As surely it should just turn off when in your pocket?!

No-one else? I'm just the only person. Guess I best drop htc an email then...

my att Rhodium /tilt2 does it too
Ive been dealing with this for awhile now also.... , also return my phone for new one but this one does the same thing my radio is 4.47.25.24 and i have 1.6beta rom by josh build 21882.5.073 .

Related

Random power-offs? wtf?

I've been running Black 1.2 for some time. Love it. Never soft reset. Only hard reset it once. I'm using a Cingular 8525. What's weird is that it powers itself off randomly lately. 3 times in a row. It was pretty hot outside when it happened, so don't know if the heat caused it, but the screen would just die and turn off. Anyone have this happen? Any ideas as to what causes this powering down? The battery is full. It was just super hot out? Hmmm.
I would suggest you upgrade to a newer rom dude
take a look in my guide thread which has the latest ROMs listed.
mrvanx said:
I would suggest you upgrade to a newer rom dude
take a look in my guide thread which has the latest ROMs listed.
Click to expand...
Click to collapse
I considered it, but since Black 1.2 was released, I never had a problem with it. Very stable. Could it now after all this time just all-of-a-sudden cause random power-offs? Also, I noticed the device likes to power-off when I slide the qwerty keyboard out and lock it in place. Not every time I open it, but it has happened a few times now. ROM related? Let me know. I'll probably up to a newer ROM tonight.
Thanks.
-fin
Ok, update: Seems that EVERY time I slide out and lock the qwerty the device shuts off when I go to reply in a messgae using Palm SMS Threader. Is it the device or the app?
I had the same problem with my old JAMin (Prophet). I would keep the phone in a case and then wonder why I wasn't receiving any calls, then check and see the phone having turned itself off. Reloaded it with a different ROM and the problem went away.
Yeah, that's happened a bunch of times now. Just recently did I hard reset my device, and all was running great like before. Just all of a sudden am I having this issue with power offs and the qwerty kicking the phone off when I open it.
I have the same problem and I have come to one conclusion because I can repeat it.
If you are closing or opening the keyboard, but you do it quickly (like slamming the keyboard shut or open), it will turn off. Also, if you squeeze it while it is closed, it turns off. And I have made sure im not hitting the power button.
Try it and see what happens.
Yeah, it does it when you slide it out really fast. Noticed that. Haven't been able to repeat it every time, but the times it does shut-off, its from sliding it open fast. Now to understand why this happens, since it didn't do this in the past.

White screen of death

Hello everybody,
I seem to have a major problem with my XDA Orbit: Not only it shuts down with no apparent reason so that I have to reset it, but it shows sometimes the dreaded "white screen of death" - from now on "WHISOD". The screen all of the sudden slowly goes white and sometimes shows dark vertical bands. After that - if I am lucky - I can reset the device, however a couple of times I already had to hard reset end even reflash it.
I have already checked software and plugin problems and would rather say that it seems to be a hardware problem. Any ideas out there. They would be highly appreciated.
Best regards,
Smack
i had the same problem and as at now my phone is dead becuase i did not flash it with the original rom. look for the rom it came with and flash it to the phone ,like how u first got the phone or u will loos ur phone very soon
I am not at all sure if it has to do with the ROM. I have tried different ROMs to check the error but it appeared with all of them. However the next time I will try again with the latest official ROM.
Thanks for the comment and your help. BTW Did you send your Orbit in for repair?
Regards,
Smack
Hi, do you use the uspl before every new rom install? Try it.
I have the same problem, my htc3300 is almost dead I think. No way I can even turn it on, allways end in the windows screen, and it was because I didn`t use the uspl before last rom install.
Give it a try, and let us know.
See ya.
Thanks. No flashing problem. I have flashed a couple of devices (always unlocking them before ;-) )and have had no problems whatsoever.
The problem I mentioned is not connected to any earlier flashing. The device works a couple of hours perfectly. However suddenly it starts to behave like crazy.
Now to your problem: If you can get into boot loader modus you will most probably be able to unlock your item. Search for uspl and download it. Then get into boot loader mode (press voice recorder button and power button while resetting the device) and you will get a three colored screen. Then connect the USB cable. You will see "usb" in small fonts on the screen of the device. Now you can run uspl. With a little luck the device starts again. However you can flash it again with a fresh ROM the same way (after unlocking it). This may (!) work.
Regards,
Smack
Hello,
I have the same problem, I already hard reset end even reflash my p3300 many times with different ROM.
I even tried running it for some time with and without the micro SD, ending with the same result: the screen of death.
Any ideas , tips, anyone ?
Thanks,
Roundi
Ok, I tried the following: Just take the battery out for six or seven hours and insert it again. The device seems to run smoother. Will keep you posted. Tell me if it works out for you.
Regards,
Smack
Ok, just removed the battery, I will leave till tomorrow morning.
I will keep you updated.
Thanks,
Roundi.
I have same problem here - though mine is the second phone and the fifth motherboard I've had. HTC just don't seem to able to fix it. I'm now trying to get a refund.
Hi, Jem.
Yes that's something I have thought about too. Did you you use the original ROM? However right now the system seems to be more stable. I have had only one blank screen after removing the battery (and one shut down).
Regards,
Smack
I have just put in the battery and switched on the phone after almost 24h.
So far so good.... I will try to use it for a while and will let you know.
Regards,
Roundi
Had the same problem again, when using Mortplayer. I have Mortplayer installed on the SD card. Could it be that the problems arise, when there is heavy usage of the SD Card?
Any ideas are welcome.
Regards,
Smack
Again it went SOD shortly after turning it on. I didn't launch any applications.
I am stuck here.....

Touch Pro 2 Turns off randomly

I have this new T-Mobile Touch Pro 2. I currently have the Stock European ROM (6.5) on it. Before that, I was using the TMO 6.5 version. My problem is that the phone randomly freezes/dies/turns itself off while sitting idle. And every time it happens, I either have to soft reset it or take the battery out and put it back in to turn it back on. Simply pressing the power button doesn't do anything. Funny thing is that this phone is a replacement that was sent to me by T-Mobile because my first device was doing the same thing (which I had for about a month). T-Mobile tech support was just as lost as me. Can anyone here help me?
I have the exact same problem! Have you found a solution or at least learned the cause of the problem ?
Phone turns off ramdomly
Hi
I have the same problem the phone is shutting down ramdomly without any warning and i have to use the power button to turn it on again
any solution guys ??
Did you task29 the rhodium before flashing the new rom?
Sometimes flashing the new rom doesn't clear the memory properly leaving traces of old files to foul up the operation. Flashing task29 before flashing a new rom will stop this.
After you flash task29 there will be NO os on the rhodium. You will need to pull the battery, Put it into bootloader and then flash new rom from PC or use sd card method.
Cheers...
I have exactly the same problem, 2-3 times a day, I need to soft reset it. The phone was working well until I moved from 6.1 (original) to 6.5; I believe the new radio has issues. Any recommendation, flashing the radio does not solve the problem.
I used to have 1-3 SODs a day. Now I have only one SOD a month. My solution was to remove compact framework 3.5 and that weathersolution where you can add new cities. By the way; I upgraded to WM 6.5. Before the upgrade I had no SODs.
Sorry to bring up an old topic, but I recently acquired a Touch Pro 2 (RHOD100, original HTC model) and having exact the same issue. There's no saying when it's happening, but always during an action. Had it when pressing the End key after a call, when pulling the Usb cable from the device, and during other things too.
Hardware seems fine, battery is firmly in place and contacts are fine, and clean.
Having factory WM 6.5 Rom on it. And like mentioned before, I also do have Compact Framework 3.5 installed since it's required by some of my software.
Anyone ever found a solution that's confirmed to solve the issue?
I'm sorry for bumping up an old thread but after doing a search this was the first one that was listed which isn't 'That old'. I have just bought one of these phones, brand new, from factory. It comes with windows 6.5 and runs the OS version for the phone is - 5.2.21887 (21887.5.0.86) The phone seems to randomly just shut off without notice and to be able to turn it back on again to use it, I've got to take the battery out and put it back in again, then it will be able to turn back on. When the phone does enter the state of completely turning itself off. I have noticed that my notification LED light does flash green, I don't know why it does this. But if anyone has some help for me to sort this problem out and enable me to use my phone perfectly then that would be great!
Yet again, sorry for bumping up an oldish thread

Strange problem involving power button, screen and soft rest

Ok, this is a slightly weird but VERY annoying issue..
Today I stopped being able to turn my TP2 on from standby.
What actually happens is when I push the power button, the phone activates, but the screen remains blank.
Pushing the volume buttons turns it up and down ( I can hear the tones)
Hang up and other buttons work ok.
The soft rest button does nothing.
Pulling out the battery restarts the phone, and the screen then works fine. Power button can then be used to turn the screen off, but will not turn it back on again
So long as I then keep the phone awake, all is well, as soon as it sleeps, I am back to the same situation.
Problem number 3 is that the Charging LED is no longer lighting up, but the phone is charging as normal.
I have hard reset the phone, and also flashed the latest WWE ROM from HTC, to no effect.
Charging LED is off even when the phone is shut down.
errrm...
Any ideas???
bbilko said:
Ok, this is a slightly weird but VERY annoying issue..
Today I stopped being able to turn my TP2 on from standby.
What actually happens is when I push the power button, the phone activates, but the screen remains blank.
Pushing the volume buttons turns it up and down ( I can hear the tones)
Hang up and other buttons work ok.
The soft rest button does nothing.
Pulling out the battery restarts the phone, and the screen then works fine. Power button can then be used to turn the screen off, but will not turn it back on again
So long as I then keep the phone awake, all is well, as soon as it sleeps, I am back to the same situation.
Problem number 3 is that the Charging LED is no longer lighting up, but the phone is charging as normal.
I have hard reset the phone, and also flashed the latest WWE ROM from HTC, to no effect.
Charging LED is off even when the phone is shut down.
errrm...
Any ideas???
Click to expand...
Click to collapse
OMG, i am having the EXACT same issue. powerbutton will sleep phone but not initiate the screen to turn back on, openeing keyboard lights up the keys, closing lights up the buttons under the screen. Ive also hard reset etc.
Any help!?!?
I'm gonna try task29 and see what happens, could that be what caused it? Thats the only new thing ive donw
hmm, also noticed that when booting android, i get an error message: Something used micropkit_lcd_ctrl. This function should no longer be used.
Since the problem deals with the screen/sleep could this be a hint?
BTW: task29 doesnt help at all =[ cant anyone help?
Are you using Windows Mobile or Android?
Hard reset and see if the problem goes away.
running windows mobile and android. Cant boot into android because I receive that error message previously stated... Hard reseting doesnt help =[
Running WM, and I've done 2 hard resets and a ROM flash.
Interestingly enough, the last thing I did before having problems was to run up and play with the latest version of Android, using the cab install version.
Is there some code for that (perhaps used for the power button to intercept the press) that could be remaining in rom after the reset???
Clutching at straws here...
Ok, found this at the end of the Android thread:
Quote:
Originally Posted by sd73ta
not sure if this is relevent but my phone was throwing a **** fit today. The screen wouldnt wake and the soft reset button wouldnt work. I task 29, flashed stock and custom roms, new radios, hard reset. I tried a new sd and sim card. The problem ended up being the hardspl. I would have never guessed it would cause all those problems. Some one finally suggested i try and re run the hardspl and bingo everything was fine. So it wouldnt hurt to give that a try
thanks a lot, man!
this pretty much solves it - mines' also working now
Note: Flashing hard spl seems to have fixed mine too!
Hmm... could this HSPL also cause a problem with not connecting the device to PC? (device is not reckognized)
Hard SPL Reflash
Hey there, did you just reflash Hard SPL and evertything was fine? or did you hard reset and reflash your ROM also after reinstalling Hard SPL?
Thanks!
Michael
bbilko said:
Ok, found this at the end of the Android thread:
Quote:
Originally Posted by sd73ta
not sure if this is relevent but my phone was throwing a **** fit today. The screen wouldnt wake and the soft reset button wouldnt work. I task 29, flashed stock and custom roms, new radios, hard reset. I tried a new sd and sim card. The problem ended up being the hardspl. I would have never guessed it would cause all those problems. Some one finally suggested i try and re run the hardspl and bingo everything was fine. So it wouldnt hurt to give that a try
thanks a lot, man!
this pretty much solves it - mines' also working now
Click to expand...
Click to collapse
Thanks a bunch for posting hat here bbilko!! will try when I get home from my classes
Well i tried flashing the ROM, and hard rest but that did NOT work
Hard SPL on top of those did, someone else will have to test JUST using Hard SPL to fix the problem
bbilko said:
Well i tried flashing the ROM, and hard rest but that did NOT work
Hard SPL on top of those did, someone else will have to test JUST using Hard SPL to fix the problem
Click to expand...
Click to collapse
I just booted up into my current rom(firestorm) and didnt let it sleep, plugged it in and flashed hard-spl, and it works now!! So dont hard-reset, just flash over your current rom.
Hmmmmm...
Just out of interest (as I'm always updating and playing with android) which version screwed with the phone?
Although it seems to be resolved, I'd rather not have to go though the bother of re-installing HSPL
I was using the cab install version
Project Android 031710v2.cab
Just to note further, before using it I had not installed Hard SPL, nor had I flashed my TP2 to any official ROMS

[Q] No vibration (at all), and touchpad dead?

Hi eveyone,
I have a HTC desire, originally bought unbranded and unlocked. About two months ago I rooted with unrevoked (after downgrading the HBOOT as I had installed the OTA vanilla Froyo). I have been running OpenDesire and was until recently using v.4.0.34.
Everything has been working fine until yesterday, when it was in my pocket and I got caught in a rainstorm. It got damp, but not super-wet, and was still working fine at the time. Inside the back case and under the battery was dry. Several hours later I updated to 4.0.36. Immediately after update, it was fine and acting normally. In the morning when I woke up and ever since then, the phone has not been vibrating at all. I first noticed it in Swiftkey entering text and thought it must be a setting, but it doesn't vibrate on texts, phonecalls, turning on, turning into vibrate mode, anything.
I thought I might as well reflash from scratch in case something had gone wrong with 4.0.36 so I went to do a wipe, reflash the radio and the rom, and see if this fixed it.
At this point I got back to ClockworkMod recovery and couldn't use the trackpad. It doesn't scroll, it doesn't press, nothing. It also doesn't do anything when booted. Every other bit of my phone works perfectly - charger, headphones, touchscreen, volume and power buttons, the lot.
I am *assuming* these problems are related to the damp rather than anything software-related, but other than the update to 4.0.36 I haven't done anything different or installed any new software. I would also be surprised if it was due to the water, cos it really wasn't that damp.
Any help would be appreciated. I am *this* close to stripping it down and taking it to bits to clean all the contacts of any deposits or anything, but just in case that's a bit OTT, I thought I'd ask you guys on here, because, well, you know everything
Cheers,
Dan
I have this on very rare occasions. Softly hitting the phone on the back helps. If you unsure what I mean. Just drop the phone on your bed once and it'll fix. (Atleast for me it does then)

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