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When I got my Dash 2 weeks ago, I was really excited I finally was leaving Verizon with their high prices and crappy customer service however, in the past week or so my Dash has been activated, I've been having a real hard time using my phone.
My reception is horrible. In fact, while I have 4 bars at my house, I have to constanly move by the window to maybe have a decent conversation before my phone either A drops a call or B sounds like I'm trying to tune into a bad AM station where I lose the caller on the line while my phone says they're still connnected.
I'm basically using a TMO Dash with WM5 on it. At first it had the original Radio Software on it, it still had the same issue and it was successfully updated to the latest Rogers WM6 Radio software but I still have the exact same issues with reception.
Is anyone on the northside of Chicago, or anywhere else, having any T mobile reception issues with your smartphone? Whether you're at home or anywhere you go? If so please feel free to share your story.
I like this phone but unfortunately, unless I can find some kind of solution, I'm going to have to let it go or change companies. I can't do this
I live 5 minutes east of O'Hare and my phone works great
Hello,
Sorry if this question has been answered elsewhere but I am a noob to this site. I have looked -promise!
Basically I have had an XDA Orbit on O2 UK which I have had for over a year with no problems. Recently I changed contracts but kept the same phone and O2 sent me a new 3G sim card.
Now when using the device for a long time (such as wi-fi, reading a book in Microsoft Reader, making a call) the phone will lose the phone signal and slow down. If left it will sometimes recover and get a signal again, or sometimes it keeps searching for a signal for a few minutes and then resets itself.
Sometimes when it is searching for a signal the top area of the phone gets warm.
I have tried a hard reset but this has not solved the problem. Is this to do with the 3G sim card? Should I try upgrading the ROM of the radio stack? Or would an entirely new ROM help?
The version details at startup are:
IPL 3.04.0001
SPL 3.04.0000
GSM 02.67.90
OS 3.4.0.0
Please help. Thank you.
Try to upgrade your Radio ROM. That can be a good solution.
Cheers
Thanks -I will try that tonight.
Ok I have updated the radio ROM and I still get the same problem. It will be fine for a bit but then the phone will lose signal, keep searching, and eventually reset itself.
Would using an entirely new ROM help or is the fact that this was not fixed by updating the radio ROM indicate that is this more of a hardware problem?
The details at startup now look like this:
IPL 3.04.0001
SPL 1.11.0000
GSM 03.21.90
OS 3.4.0.0
Thank you.
Yes... That looks like a hardware problem to me, since you upgrade your Radio ROM.
But for a last test you can flash a WM6.1 ROM and see if the problem is the same.
If it maintains then is surelly a hardware problem.
Cheers
I don't usually post on these forums but have been a reader for some time!
There are some things you need to know about 3G before you use this handset with this sim!
it's against your terms and conditions to use a none 3G handset with your sim 3 can and will cut your number off (ive seen it happen)
secondly 3 only have 3G netowrks they use orange's masts for when customers drop out of signal range to 2g. Hence your using orange masts which take it from me are rubbish! they have some of the worst reception in the country and ive only recently stopped selling mobile phones i doubt they changed much in 6 months!
to cut it short you need a 3G phone to go with your 3G sim im afraid this handset is not capable of 3G .
Hi thanks, for your comments.
I am not using a 3 sim card, it is an O2 3G sim card. I have tried today to reflash the O2 UK ROM image with the original settings to see if this helps but it still spends a long time without a signal and resets itself when it cannot get a signal for a while.
Is anyone else using a 3G sim card in this phone?
It worked well enough for me today to ring O2 and ask them if I could be "downgraded" to a 2G sim card. They said that they don't even do 2G sim cards anymore, but they said if I go to O2 store they may have a 2G pay as you go sim, and instead of activating it they could transfer my account details over to it. Anyone heard of that before?
When I went to the shop they said they didn't have any 2G sims and to reset the phone and try to get the settings sent to the phone from O2 online. Which I have done but surprise surprise no luck -not that I really believed the guy in the shop anyway but thought it was worth a try.
Any comments or suggestions?
Thanks.
Just to update, I have tried so many different things to get this fixed but it seems as though the 3G sim card is not the problem, as all fixed now by buying a replacement battery.
Now the phone works fine all of the time -it does not lose signal or anything. The old battery must have been faulty.
I do not know the exact fault but my guess is that when I turned the phone on at startup it was ok, but then as soon as I did anything it was drawing more current/amps from the battery it generated a fault which then made the phone lose signal and eventually reset.
I'm not sure on the science of it all exactly but it buying a new battery on ebay for £7 has certainly fixed the problem.
The Orbit/Artemis works fine with a 3G USIM -they are backwards compatible with a 2G SIM card and this obviously was not the problem.
Hi.
I have a similar problem... my o2 xda orbit for the last few days keeps hanging and reseting. It takes some time for me to be able to turn it on again.
even if i take out the battery and put it back in again...
Is this similar to what happened to you?
judgereinhold said:
Just to update, I have tried so many different things to get this fixed but it seems as though the 3G sim card is not the problem, as all fixed now by buying a replacement battery.
Now the phone works fine all of the time -it does not lose signal or anything. The old battery must have been faulty.
I do not know the exact fault but my guess is that when I turned the phone on at startup it was ok, but then as soon as I did anything it was drawing more current/amps from the battery it generated a fault which then made the phone lose signal and eventually reset.
I'm not sure on the science of it all exactly but it buying a new battery on ebay for £7 has certainly fixed the problem.
The Orbit/Artemis works fine with a 3G USIM -they are backwards compatible with a 2G SIM card and this obviously was not the problem.
Click to expand...
Click to collapse
I think that I had the same problem but with a normal 2g sim. After an
intensive use over 1,5 years my Artemis p3300 had low signal and frquently resetting. I resolve all these problems changing the battery with a new one. It's important advise all Artemis owners that a lot of problems can be due to an old battery!
Yes that's basically exactly what happened to me. It would lose signal, keep searching then eventually reset. When I turned it back on it would still not have a signal and would take lots of times of turning it on and off before it would settle down again.
I bought a new battery from ebay for £4.95 (+£2.95 p&p) and now everything is working fine and has been for over a couple of weeks.
I had tried changing the ROM and still had the same problem. I would advise you to get a new battery and try that.
Hi, I am from CZ... - P3300 by Vodafone CZ
When I connect to wifi I sometimes lose the signal for phone.. One time I lose signal during the phoning and sometimes I lose signal when I use GPS...
Phone is 1,6 years old...
It is the same problem, isn't it?
It's a pity :-(
Can you give me an advice where I can buy the best battery? Should I buy a battery in CZ (home) or in abroad I can find cheaper and better??
(sorry about my english)
Yes that sounds like the same problem to me, I got a new battery from ebay because I thought it would probably be cheapest.
Try Vodafone first as they will be able to sell you a new battery and it may not be too expensive.
Hello everybody now switched from Wizard to Artemis, missing qwerty ehh.
Snipped it one ebay, lucky me didn't read the listing carefully, device was sold damaged, gsm signal weak or no at all, unable to make a call at all times.
Antenna seems to be in a good shape, device unlocked.
Digged forum inside out, no solution found so far:
Tried different roms, radio roms.
Tried original o2 (since mine is xda o2 arte200)
Changed to new battery,
Even got gsm signal booster,
No luck so far, Hardware?.
tried all softs and radios on xda no luck:/
Did you saw if the Antena Pins are making good contact with the motherboard?
yes and I double checked it now, tried to call afterwards. Even when the signal indicator is full, I'm not able to make a call.
The same problem with m650
Hi,
Unfortunatelly, I have the same problem with my m650 ;(. Since 4 days, I got the GSM signal problem. Especially inside closed spaces (flat), even if the GSM signal seems to be full I can't make any call (telephone ends it). On the fresh air it's better.
I'm curious, if You had find any solution to this problem out. I'd be very greatful for Your help.
Best,
Dzeus.
Hi guys, i have a weird problem that i cannot fix. (i have been searching last 2 weeks, and i've decided to post a new thread.)
I am using new 3vo rom for my dash with T-Mobile service, suddenly my phone stoped making calls, receiving calls, texting and everything related with my service. I thought there could be a problem with antenna, i opened my phone, cleaned the antenna in case of oxidation. Didn't help...
I have 5 bars all the time on the screen. sometimes is disappears. I try to chose network manually. mostly it gives me errors, i cant even see names "t mobile, at&t" etc...
I reinstalled 3vo but didn't help. I installed the original rom from t-mobile's website. it didnt help either. I called t-mobile, they said there is no problem with your number and your IMEI number.
What should i do? Do i have a hardware problem? I have no warranty anymore. Should i buy a new one or take it to tmobile to get it fixed?
Thanks a lot for your help...
Maybe your sim card has gone currorpt, see if t-mobile or even one of your friends sim cards.
Gotta Love GSM.
i tried that too, with 2 different simcards, one was t mobile, the other was at&t... i m losing my hope
porsuktoros said:
i tried that too, with 2 different simcards, one was t mobile, the other was at&t... i m losing my hope
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Click to collapse
sorry didn't understand, it also didn't work with another sim card?
I had the same problem with my dash a couple of days ago. In my case was the antenna because the signal was turning off randomly. I cleaned it, but also noticed there was a weak contact between the antenna and the phone so I bended it a little bit to fix it. Now it's working fine. It will probably sound stupid but have you try it with another battery? (sorry for my bad english)
"I thought there could be a problem with antenna, i opened my phone, cleaned the antenna in case of oxidation. Didn't help..."
I have 2 original batteries, one is brand new... i cannot understand. i started looking a used one on ebay already.
thanks for the answer guys. you are the best.
last update... solution...
ok, , i have found people who had this problem on internet... they couldnt find a solution like antenna cleaning, flashing again and again, apps, unbricking... so the problem was hardware. i changed the board. i got a broken dash on ebay. i replaced the board. voila.
Hi guys,
Is you phone sending your incoming calls to the voicemail without even ring and with full 3G signal???
Im asking cos im on my 4th replacement and still have the same problem, i also have changed my sim card twice and nothing! So I dont know if it is a Orange Uk problem or just me having really bad luck.
I would really appreciate if you could share your experiences and suggestions.
Thanks a lot in advance
Manny
Yes, I have the same problem. Calls go straight to voice mail, I think this is Orange problem rather than the handset.
manuelwt said:
Hi guys,
Is you phone sending your incoming calls to the voicemail without even ring and with full 3G signal???
Im asking cos im on my 4th replacement and still have the same problem, i also have changed my sim card twice and nothing! So I dont know if it is a Orange Uk problem or just me having really bad luck.
I would really appreciate if you could share your experiences and suggestions.
Thanks a lot in advance
Manny
Click to expand...
Click to collapse
no but it is f***ing up my texts big time some times don't get them for hours then get about 5, and sometimes won't receive any until i send a text. sucks big time asked for a new sim card but hasn't fixed it,
only had mine a day, so maybe not the best person to comment, but mine has been fine (so far).
Used to have the problem with txts on my Blackstone. Have had some people tell me that they couldnt txt me, anytime the tried they got a "failed to send" message. I've experienced the same thing when txting other people. I just cant seem to txt certain numbers.
Yes I've got the message problem too, sometimes takes hours to get them! I think is definitely Orange as I tried different Rom,radios,handsets and sim cards and still have the same problem.
So I think it would be a good idea if we could gather in this post as many people as possible experiencing the same problem so we can make a strong point here,otherwise orange won't do anything
Yea i have this problem.. however in your contacts check the send to voice mail feature on the contact is unchecked
manuelwt said:
So I think it would be a good idea if we could gather in this post as many people as possible experiencing the same problem so we can make a strong point here,otherwise orange won't do anything
Click to expand...
Click to collapse
It'll be down to coverage in your area or a network/mast fault. Put the phone onto 2G/GSM mode and it'll likely improve. Try it in a place of good signal (e.g. an Orange shop, and if it works fine then it'll be signal/coverage related.
(This is what Orange will ask you to do if you phone them too)
I have seen this on my desire on Orange, but I have unbranded generic handset so it is not likely to be down to any Orange added software on the handset.
I have seen this sort of thing before and it is usually down to the handset software / hardware rather than the network.
Cheers
BMF
I have the same problem, but I had it also with my htc diamond, htc hd, and htc hd2 so I doubt it's orange the problem always got fixed after the first official update, so it must be some htc on orange issue.
Yep mine does this and it really pisses me off. My c905 I could be on 3g/hsdpa and using maps or the net via opera and if someone calls I answer talk hang up and get on with what I was doing.
It feel like the Desire cant handle more than one call/internet related task at once.
So many times I've had to pick up voicemail when I could have taken the call
r2b2 said:
It'll be down to coverage in your area or a network/mast fault. Put the phone onto 2G/GSM mode and it'll likely improve. Try it in a place of good signal (e.g. an Orange shop, and if it works fine then it'll be signal/coverage related.
(This is what Orange will ask you to do if you phone them too)
Click to expand...
Click to collapse
I've done that already, put the phone on 2G for 24 hours and the same thing.
I tested the phone in two different areas (central london and Kent) with a good signal, 3 bars out of 4 and I have got the same result.
just upgraded from a Diamond. My diamond was terrible for this both text and call problem. havent had it on the desire yet but need to recieve more calls first to find out i guess.
Would put it down to orange.
I get texting problems.
Texts dont seem to send unless I re-try 4 or 5 times and then the other person gets all texts even tho my phone said failed.
i have absolutely no problems with texts or calls in any circumstances....
madman1520 said:
i have absolutely no problems with texts or calls in any circumstances....
Click to expand...
Click to collapse
Which ROM are you using mate? Is your phone an orange branded? Thanks
manuelwt said:
Which ROM are you using mate? Is your phone an orange branded? Thanks
Click to expand...
Click to collapse
Hey! Im just using whatever my phone came with when i bought it yesterday, and i got it from the carphone warehouse so no, it isnt branded at all, as they supply generic devices.
try disabling "enable always on mobile data" in the network settings it *may* help. I used to have these problems when I was on orange. If I was using data then nothing else could get through, in or out! I'm sure it something to do with Orange's crappy network and wont get fixed until they make a radio patch. Unless it is "fixed" in the generic rom but you have to be careful when flashing as it can simlock the phone.....
Hence the reason I joined three! their backup network is Orange for 2G (for when your in a remote location, Orange does have pretty good 2G coverage) and in my experience (all over south Wales) they absolutely murder orange on data bandwidth on a HSDPA connection
I get 3Megs down and 2Megs up on three consistently
I'm in brynna & work in cardiff, I'll confirm I get it in cardiff when on a 2g signal. dont get it at home when on 3g+.
My GF has a Hero on Orange since December and she will have full bars of reception, but then she'll get a missed call. This happens frequently when she works or is travelling in London. She has on occasion received a text from me several hours after I sent it.
I have a Desire on Orange and it seems to be okay since I got it mid April. I have had a few instances around my home where I get a missed call, but I have lousy Orange coverage.
FYI. I used to have a Diamond on Orange. It frequently would say I had strong network coverage, then when I tried to make a call, it wouldn't connect and the network status showed no coverage at all.