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Orange UK seem to be doing what they are best at.
Every time I speak to someone from Orange (once a week for the last 6 weeks) to find out if the Touch Pro 2 has been released I get a different answer.
Back on the 26th May I spoke to someone who had a look and said that the phone was still on the "coming soon" list. He had a look else where and found that the phone was listed to be first released as a SBC (Small Business Customer) phone and then a little later for none business users. He had no date but said it should be early to mid June.
Yesterday I was told there is still no date, but it should be released mid to late June. The guy at orange started to explain how to go about through a 3rd party to get the upgrade but then I lost my signal. I rang back and was then told that the phone would definatly not be out with in the next 4 weeks.
Today I rang up and was told that there is no date listed, but the phone is still just "coming soon". I said about the person from yesturday, but the lady has no idea why I was told a definate no for the next 4 weeks as it could come out tomorrow, 2 weeks, 4 weeks or not at all. I also asked about the phone first being available to business customers and was told that there is no mention about the phone being a business phone and the release would be wide spread across the whole of orange UK. The lady has also put me on a ring back service, will check daily to see if the phone had been released and let me know if it has... While I have no reason to dis-believe this, I dont hold much hope.
I have rang around, but cant find a phone dealer that can do an upgrade for me with the Touch Pro 2
Little to say, I am getting a bit tired of all the different answers I get.
When I got my Tytn 2 from orange it was only listed as a business phone and I think the Touch Pro 2 will probably be the same way
Does any one here have any more information or shed any light on the release of the phone as an orange branded handset, be it for business or none business use.
Firstly I'll say that their ring-back service worked for me. This was back when the TyTN2 was released. They sent me a text on the day it became available telling me to call them, which I did instantly. The next day I had the phone in my hands. So have some faith.
However, the wait may be long, or short.
I used to be on Orange (having been a VERY loyal, high spending customer) for many years, but I have since become very cheesed off with their outdated tariffs and delays bringing phones to the market.
I have now switched to Vodafone, and while I don't get anywhere near as good signal strength, they provide a decent enough service for me.
I am sad I had to move away from orange, but it's too little too late.
See, I like Orange's service and the service plan I am on is very good value for money and they consider me somewhat of a 'loyal customer'.
I am in exactly the same boat as you, I've been speaking to different people and it's gone from 'within 2 weeks' (this was mid may I was told this) to the phone not being listed on the system, to the Diamond2 being released?
It seems the HD is out of stock and I had been told that it was being discontinued and replaced by another handset. Some reps have told me that it was Touch Pro2 and some have told me they do not know.
I've just been emailing Orange (they have this irritating habit where you hit the reply button and a different person replies) all of them told me it was only going to be released on Business, but like another person in this thread I also have a TyTn II on a personal account.
This morning the Touch HD was taken off the website! So I'm going to keep playing it from the angle of 'What phone is going to replace the HD on the personal account' and 'I want a Windows Mobile phone with a keyboard because I can't stand purely touch screen phones!
I really really want to keep my contract and just get an Orange branded Pro2
Just spoke to them on the phone about the HD disappearing off the website. Apparently they're looking at replacing it with the Touch Diamond2 and when I said does that have a keyboard? He said no it doesn't but the Touch Pro2 does (in a hesistant voice).
I went on to ask whether that would be available for me to upgrade to as a personal user and he said yes it should be, but there is no indication of price yet as it's too early on.
I'm sure the next person I speak too, will tell me otherwise...
The Orange tariffs seem to suit me quite well... There might be a better tariff for me somewhere, but at the moment my monthly bill only usually differs pennies each month and i can really hammer the phone some months.
When I asked about the upgrade price about a month I go I was told that I would probably get the phone for free being that I am a long time loyal high value none business customer (have been on one of the top tariffs now for 6 or 7 years).
Infact when I got the tytn2 (which was only available for business customers at the time), Orange actually credited my account with £100 for me to stay and take the the phone off their hands.
I guess only time will tell with the rhodium
I just wish that Orange would be a bit quicker at releasing new phones.
Out of interest, I wonder if Orange list the rhodium as having an inbuilt GPS receiver. Orange seem to insist that the rhodium does not have a GPS, although it does have an FM radio :S Come to think about it, they also insisted that the tytn2 didnt have a GPS either when I upgraded to that
I got another response today from someone that seemed a bit more human.
Hello
Thank you for your email into the Orange shop.
I have checked the website and we have 2 HTC phones on sale.
We have the HTC Touch 3G and the HTC Touch Diamond(tm)
http://shop.orange.co.uk/mobile-phones/all
We also have the HTC Touch Pro 2 in review at the moment. Fingers crossed
this one will make the cut as it's a brilliant phone.
http://www.htc.com/www/product/touchpro2/overview.html
Hope this helps
Sarah
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I'm reckoning I might get it for free, although I haven't been as long term as you with Orange, I just want them to list it as coming soon! It's driving me mad, I can be so impatient with stuff like this sometimes haha.
For orange France it's not planned yet...
I wait because I want to by it with mobile contract at less price than unbranded...
Greenturtle said:
I just want them to list it as coming soon! It's driving me mad, I can be so impatient with stuff like this sometimes haha.
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Yup +1 that.... Orange are in danger of loosing out if they wait much longer- Hmm Xperia X2 anyone?
I've had our company phones with Orange for over 10 years, but have just switched to Vodafone. We save around £500 per month (20 Touch Pro and Pro 2 all free), have all data included in the plan plus managed services with antivirus, firewall etc and the cuistomer service people I speak with are much more responsive than Orange. No problems with connectivity. The choice of handset and talk / data plans is far better than Orange and in the 3 months we've been with Vodafone I have experienced no probs whatsoever.
goatistuta said:
I've had our company phones with Orange for over 10 years, but have just switched to Vodafone. We save around £500 per month (20 Touch Pro and Pro 2 all free), have all data included in the plan plus managed services with antivirus, firewall etc and the cuistomer service people I speak with are much more responsive than Orange. No problems with connectivity. The choice of handset and talk / data plans is far better than Orange and in the 3 months we've been with Vodafone I have experienced no probs whatsoever.
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See, I've been provided a fabulous service with Orange. My price plan is very cheap and I get a lot for my money. I'm on the £8 a month internet bundle which apparently is limited to 500mb or whatever but I usually use over a gig a month and never get charged.
I'm going to wait it out, I just up hope some new information crops up in the next week. They'd be able to release it if Orange didn't bog down the phone with so much crap!
wootty2000 said:
Orange UK seem to be doing what they are best at.
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Not helpful sorry, but if its any consolation, I am getting the same run around from o2. Least with Orange, they have to keep releasing the 'business' class devices. o2 (I think) are going to limit the new devices to push people towards the iphone (sorry for swearing) or blackberry. Neither of which I personally want.
I just spoke with Orange business Sales
They say it should be available to first for Business Sales than Upgrades,
It will be available after the end of the 19th of July
eresen said:
They say it should be available to first for Business Sales than Upgrades,
It will be available after the end of the 19th of July
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What's your source, what's your source!?
Was that meant to say 'then' rather than 'than'? I'm really hoping that you mean will be available for new contracts after the 19th of July as apposed to starting the release then...
Orange have updated their coming soon page on the consumer site.... no sign of TP2 yet
However I've been diligently checking the page for the past few months (I know, i know...) and updates seem to take place around 14-16th of each month.
Hoping that this darn phone turns up soon.
ibanyard said:
Orange have updated their coming soon page on the consumer site.... no sign of TP2 yet
However I've been diligently checking the page for the past few months (I know, i know...) and updates seem to take place around 14-16th of each month.
Hoping that this darn phone turns up soon.
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Haha, I've been doing this too. I may as well have it as my homepage.. They have definitely updated the Coming Soon list at least twice this month (including today) so I don't think your theory is entirely true.
Come on Orange! My contract expires this week!
Just spoken with Orange and the phone is currently in testing and it there will only be limited number handset to start off with for Business Account holders .
Imagine Orange are fecking up software as we speak
Orange is busy with the Iphone 3GS in pre-ordering and nothing for the TP2...
ed_bracam said:
Orange is busy with the Iphone 3GS in pre-ordering and nothing for the TP2...
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They're releasing the iPhone 3Gs? I didn't know O2 weren't keeping it exclusively anymore.
Orange updated their coming soon list! No TP2 though
Just got off the phone with Orange.
Apparently it's 'limited stock' at the moment and that the update on their server today said that they were in testing mode. If it pasts tests then it will be given to business customers in limited stock, then if it is popular they'll release it to personal customers.
What was interesting, was that he said if an Orange shop stocks the phone, they might be a to give to you on a personal contract as 'they have more leeway than the telesales'.
Sigh, the wait carries on...
ORANGE now sell the TP2
http://www.business.orange.co.uk/se...1=Phone&pagename=Business&t=SMEDeviceFeatures
Well, Tmo customer care says they are available... though NO store with in 50 miles of me has one. First store I checked had no idea what I was talking about. They said: "Touch Pro, you mean the My Touch?" NO "Oh, I am sorry that phone isn't available yet."
Call Customer care back, while sitting in parking lot. They call every local store in my area for me. When they finish I am told they don't know why no stores in my area have one. Their system is showing phones in stores and available!
Any body else in other parts of US having issues?
I live in PA.
As far as I know and acording to other threads with the same subject
in USA will be on sale starting today, so availability issues are normal on 1st days always.
Have a look here:
http://forum.xda-developers.com/showthread.php?t=547031
Just called customer care back. Ordered through them.
However, this morning the phone cost $279 with a 2 year agreement. Now it is $349!! What?
I have been with tmo for 10 years. So their customer retention department told me they would credit one months bill to compensate for the price change. Bringing the total cost of the phone down to 299. Not 279, but it works.
Also, they say you NEED to have a data plan with this phone... not the case, if you don't want it. I was told all I needed to do was keep my unlimited messaging plan...So, for now, that is what I chose.
I should have my phone with in a week.
cameraddict said:
Just called customer care back. Ordered through them.
However, this morning the phone cost $279 with a 2 year agreement. Now it is $349!! What?
I have been with tmo for 10 years. So their customer retention department told me they would credit one months bill to compensate for the price change. Bringing the total cost of the phone down to 299. Not 279, but it works.
Also, they say you NEED to have a data plan with this phone... not the case, if you don't want it. I was told all I needed to do was keep my unlimited messaging plan...So, for now, that is what I chose.
I should have my phone with in a week.
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Shipments are coming in tomorrow (8/13/09). All of my stores don't have them today, but they confirmed that tomorrow they're getting them. So, you wasted lots of time, and you gotta wait a whole week for it to ship!
And the price is $350. Idk where you're getting the idea that it's $270. That is COMPLETELY false.
I got mine from the Tmobile store..
2 local stores had them in stock. But cost me $349!!! I am still not sure if I like it better than the MyTouch I got last week.
This thing is big, it is not much thicker or longer than the Mytouch but is heavier..
i would rather have it be heavy then have it fall backwards everytime the screen is slid open.
i'm guessing it has some sort of weight in the bottom of the keyboard area to prevent this.
ace10134 said:
Shipments are coming in tomorrow (8/13/09). All of my stores don't have them today, but they confirmed that tomorrow they're getting them. So, you wasted lots of time, and you gotta wait a whole week for it to ship!
And the price is $350. Idk where you're getting the idea that it's $270. That is COMPLETELY false.
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That was the price Customer care was quoting this morning. There is even a thread that shows this... look at the thread with the price of $349 in the title...
They changed the price mid day... customer care confirmed this!
Still, because I called earlier today, and got the quote of $279! they gave me one months free service to accommodate the price differential... And no, I did not waste time.. I spent a bit of time and got close to the price I wanted.
cameraddict said:
That was the price Customer care was quoting this morning. There is even a thread that shows this... look at the thread with the price of $349 in the title...
They changed the price mid day... customer care confirmed this!
Still, because I called earlier today, and got the quote of $279! they gave me one months free service to accommodate the price differential... And no, I did not waste time.. I spent a bit of time and got close to the price I wanted.
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Ok, lol. That's weird. But it was THEIR messup, and you get to benefit, nice!
I'm probably gonna pay the sucker-price in-store, since I don't wanna go through that Walmart crap, or wirefly. I really can't wait. Just 1 more day. I'm a lil pissed that they couldn't get them in-stock today though. What a terrible launch. Shows that T-Mobile doesn't care about WinMo one bit. I didn't even see a poster on the store, or the online store.
10 years! Wow!!! In that case you should of got the phone for free. Lol
Hey Ace.... I think this is what they did:
They told me at 10am (eastern time) that I had to wait until 10 am Pacific time to purchase. I looked at tmo's website at about 1am, they had it listed at $279. But I could not put it in my cart...
Now, since the phone wasn't really available any where today, and they changed the price half way through the day... I think what they did was gage customer reaction to the phone. When they found out it was hotter then expected they raised the price before any real supply of the phone was actually available. They released just enough today so that we, the consumer, would not have too much to stand on to accuse them of bait and switch type pricing.
Heavy: Yeah, 10 years!!! They should give me a darn phone for free!!!
Besides these little things, Tmo has always been good to me, that is why I am still a customer. I signed up with them when there were still PCS One!
Delays in production due to LCD screen shortage. Sprints reps have informed me that stocks wont refill for another month. Has anyone heard otherwise?
That sucks but nothing new as they had shortages since launch
misinformation.... thats not the issue. there are still shipments just not as much as one would hope for
Indiana Jones said:
Delays in production due to LCD screen shortage. Sprints reps have informed me that stocks wont refill for another month. Has anyone heard otherwise?
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That's what anyone selling them will say and if you try to order from their "warehouses" you're just going to keep waiting anyways. Stores get shipments maybe once a week. The quantity depends on what market you're in. My sister-in-law order one at Best Buy. She had been waiting for a month already with no hopes of getting the phone still, when i walk into Best Buy to purchase the white Evo and they had two in stock. You're best bet is to just show up at stores and check if they have any. Don't bother calling because they'll probably tell you they don't have any. Try to find out around what time shipments get there and go at those times.
Great source...
If you are in Columbus, Ohio you can try through one of the A2Z Wireless Sprint stores. It's a one off place i.e. a authorized dealer not Sprint. The thing is that they have scored me 2 EVOs with no hassle in the process 1 on launch day and 1 a week ago. The official sprint stores here are also saying they have some in stock, just check in the morning....
Same thing when checking with 5-10 sprint stores, 4 best buy stores, 2 frys stores, and some local phone stores.
Called them, said they are waiting for them to come in because of lcd shortage. (apparantly lcd is made by samsung and samsung got mad and is trying to sue htc).
One of the best buy stores told me there is over 500 people on the waiting list. So I went on craigslist, and bought a MINT (no scratches, no nothing, pretty much brand new) for 325$. Already rooted with modified stock kernel and fresh rom.
Suggest you check your local craigslist as well.
btw this is in dallas, texas area.
My phone died today. im so desperate i might get the Epic but, i dont really like samsung, touchwiz or qwerty.
Indiana Jones said:
My phone died today. im so desperate i might get the Epic but, i dont really like samsung, touchwiz or qwerty.
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Have you contacted a Sprint store? When my phone bricked, I only had to wait one week (6 days).
sprint jusst posted on facebook:
Sprint HTC EVOs are now available on sprint.com online store. Get yours now, limited quantities available for a limited time! http://bit.ly/duXw7x
Thanks a lot! A friend had been waiting for 2 of them for weeks, and thanks to you he just ordered them!
awesome know it all sprint reps!
When someone get one of these new phones, please report what the build number is.
Thanks
HTC EVOs are now available on sprint.com online store. Get yours now, limited quantities available for a limited time! http://bit.ly/duXw7x
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http://twitter.com/sprint/status/22530697591
I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?
Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk
I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...
i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.
I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.
I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.
I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.
Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!
Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.
See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?
wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Samsung promotion had nothing to do with Bestbuy preorder.
Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED
A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
Sent from my SM-N910P using Tapatalk
Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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That's my thought. That's why I picked it up at the sprint store.
urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.
So went to my local TMobile store today to pick up a v30, and they have none in stock and then told me they can't sell in store till the 15th. Showed them the tmonews that showed on sale in stores today and they had no idea. Called the store in the next town, they told me they don't go on sale till the 17th. Looks like I'll have to order online as no one knows what's going on. I'm not happy at all.
Update: I've called every store within a 50 Mike radius and not one store had this phone in stock.
Pretty much what to expect in a store ....
Talk to someone on the phone, more likely to waive any fees and throw in overnight shipping.
Same issue here. I've called every store within driving distance and not a single one has them in stock and none of them seem to know when they'll be getting them. It's pretty frustrating.
I had previously made up my mind to go with the V30 with my JUMP! On-Demand, rather than buying the Pixel 2 XL. However, LG's inability to properly launch a phone/stock carrier shelves with their phones on the date that they promised has me re-thinking my decision. LG just may have lost my money with this B.S.
sn0warmy said:
Same issue here. I've called every store within driving distance and not a single one has them in stock and none of them seem to know when they'll be getting them. It's pretty frustrating.
I had previously made up my mind to go with the V30 with my JUMP! On-Demand, rather than buying the Pixel 2 XL. However, LG's inability to properly launch a phone/stock carrier shelves with their phones on the date that they promised has me re-thinking my decision. LG just may have lost my money with this B.S.
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If this were an iPhone or a Galaxy phone, TMobile employees would be tripping over themselves to sell you one. With this they don't even seem to care.
Update: take a look at TMobile's Twitter feed. People are pissed.
Two closest stores to me said they never recieved any units.
Sent from my LG-H932 using Tapatalk
I've been searching all morning in the San Mateo CA area, and nobody has them in stock. Each person keeps telling me next week. I correct them and tell them it's released today, then they check and confirm it's indeed released but they don't carry it yet. Call customer service, blah blah blah. What a shame that LG can't get this launch right.
Moostafa29 said:
I've been searching all morning in the San Mateo CA area, and nobody has them in stock. Each person keeps telling me next week. I correct them and tell them it's released today, then they check and confirm it's indeed released but they don't carry it yet. Call customer service, blah blah blah. What a shame that LG can't get this launch right.
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I'm pretty sure it's TMobile that **** the bed on this one. AT&T and Verizon have the V30 in stock at their stores.
Funny. I thought i was the only one who felt this way today. I call 90% of all the corporate stores in new york and nj. Even waited for today shipment to arrive and noone got it. They have a paper which claim. The release day is 13.. today. Dont know if is tmobile or lg not suoplying enought unit but base on marketing and how they are handleling the v30 right now is going to be disappointing selling device. Im actually wanted to switch my note 8 for this phone and after spending so many hours i have decided not to get it.
Before u asked. Yes note 8 is better. Already played with the lg v30. But i take the v30 more comfortable size. Hifi dac, non curve screen, right place finger print. Face unlock (WITH SCREEN OFF).
They are getting raked over the coals on this on their FB post. Of course the reps are acting like everything is fine.
CHH2 said:
They are getting raked over the coals on this on their FB post. Of course the reps are acting like everything is fine.
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Link? Curious to see this.
EDIT: Never mind. Found it.
LG doesn't seem to realize how much money they lose by not having their devices available on the launch date that they set with the carrier. It's such a momentum swing in the wrong direction for them. By this time next week, the V30 will have been forgotten in the minds of many because LG failed to get it into the hands of those who will sing it's praises and get more people into stores to buy the phone. The S8 and S8+ were readily available at T-Mobile on their set launch date, as well as the newest iPhone 8's. Which leads me to believe that this is solely on LG and not a screw up by T-Mobile.
Had the Samsung S8 not been available on its release date, I would have gone with a different phone. LG not having the V30 on launch day is going to push many, such as myself, to go a different direction.
LG can't expect to try and keep up with Samsung and Apple by pulling this crap.
sn0warmy said:
Link? Curious to see this.
EDIT: Never mind. Found it.
LG doesn't seem to realize how much money they lose by not having their devices available on the launch date that they set with the carrier. It's such a momentum swing in the wrong direction for them. By this time next week, the V30 will have been forgotten in the minds of many because LG failed to get it into the hands of those who will sing it's praises and get more people into stores to buy the phone. The S8 and S8+ were readily available at T-Mobile on their set launch date, as well as the newest iPhone 8's. Which leads me to believe that this is solely on LG and not a screw up by T-Mobile. Had the Samsung S8 not been available on its release date, I would have gone with a different phone. LG not having the V30 on launch day is going to push many, such as myself, to go a different direction.
LG can't expect to try and keep up with Samsung and Apple by pulling this crap.
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I thought it was just a T-Mobile thing but it looks like someone tried to get a V30+ from Sprint in one of the other threads. They went through the whole process to only find out the only unit in store is the floor model.
CHH2 said:
I thought it was just a T-Mobile thing but it looks like someone tried to get a V30+ from Sprint in one of the other threads. They went through the whole process to only find out the only unit in store is the floor model.
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I went to my local store again and none in stock. They just had me order one and felt so bad about not having them they waived the upgrade fee and overnight shipping. Saved me 45 bucks. Just have to wait now.
justibasa said:
I went to my local store again and none in stock. They just had me order one and felt so bad about not having them they waived the upgrade fee and overnight shipping. Saved me 45 bucks. Just have to wait now.
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I tried the same thing and none of the stores near me had any stock. I did get a chance to play with the store model for about 10 minutes and I was very happy with it. Didn't see any banding at low brightness either!
I guess that I'll go ahead and order online. Too bad that Tmo only has silver to sell as I sure would have loved the black one.
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psawjack said:
I tried the same thing and none of the stores near me had any stock. I did get a chance to play with the store model for about 10 minutes and I was very happy with it. Didn't see any banding at low brightness either!
I guess that I'll go ahead and order online. Too bad that Tmo only has silver to sell as I sure would have loved the black one.
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And my phone has shipped. Hoping for tomorrow, but will probably be Monday.
Got out of work expecting to pick up one of these bad boys, only to be on the same boat as all of you.
The weird thing is that I spoke to the staff at the tmo near me and they told me that they were going to have the phone today. Today they told me that they received an email regarding the absence of the phones so even they were fooled.
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psawjack said:
The weird thing is that I spoke to the staff at the tmo near me and they told me that they were going to have the phone today. Today they told me that they received an email regarding the absence of the phones so even they were fooled.
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Did LG finally did some quality control and concluded there are screen issues? And they better delay a week and prevent warranty issues??
1979Sentinel said:
Did LG finally did some quality control and concluded there are screen issues? And they better delay a week and prevent warranty issues??
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That could be the case, and it could explain the huge dealy here in Europe also...
Killua96 said:
That could be the case, and it could explain the huge dealy here in Europe also...
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What do you know about delay in Europe? I live in the Netherlands.
1979Sentinel said:
What do you know about delay in Europe? I live in the Netherlands.
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Only that there absolutely no news on anything, with LG Italy that keeps answering "we'll release informations about price and availability in short time".