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If you've got a silver dash (not sure about black) that is still under warranty and have been putting off an exchange for any issues it has had - now is the time to call. Some customers may be able to get an alternate exchange for the dash 3g at no cost or contract, plain and simple exchange due to the low supply of refurb dashes. An alternate exchange is a new phone not refurb as well so this is awesome if you still have a warranteed dash. A little birdie told me this. No word on if this is a permanent or temporary alternate.
Actually it is for a $50 minimum rebate on a new HTC device. And it ends at close of business TODAY! I just got off the phone with T-Mobile and they said as long as your old HTC device is not broken, damaged, the screen works, not leaking, no water damage, no corrosion and the hinge still works you can trade it in for money towards a new device. But it ends TODAY, 8-25-09. So that kinda bites the big one. This is according to someone I spoke to at T-Mobile about 5 minutes ago. If it were true I was gonna go trade mine in asap. But like Grandpop always said, "If it's too good to be true........." Hate to be the one to burst anyones bubble. I just burst my own.
slipknotfn said:
Actually it is for a $50 minimum rebate on a new HTC device. And it ends at close of business TODAY! I just got off the phone with T-Mobile and they said as long as your old HTC device is not broken, damaged, the screen works, not leaking, no water damage, no corrosion and the hinge still works you can trade it in for money towards a new device. But it ends TODAY, 8-25-09. So that kinda bites the big one. This is according to someone I spoke to at T-Mobile about 5 minutes ago. If it were true I was gonna go trade mine in asap. But like Grandpop always said, "If it's too good to be true........." Hate to be the one to burst anyones bubble. I just burst my own.
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Different deal. Basically I'm talking about warranty exchange - you're talking about a trade-in program. Basically older devices at end of life, can often get alternate exchanges for a newer device. But you do not call up for the alternate exchange - you only get it if you've got a technical problem that requires an exchange, when they pull up the exchange form it will show "alternate exchange" in some cases. If you called up T-Mobile and asked them straight up to send you the dash 3g, of course they'd send you the upgrade path
So basically you have to have a Dash that is still under some kind of warranty and has an 'issue'. Then since there aren't anymore of these to offer they have no choice but to offer you a new Dash 3G. Is this the basic idea here? Well mine is a little over 2 years old so I would not qualify anyway. I do carry insurance but yeah no more warranty from the manufacturer I am sure. Too bad.
lotherius said:
If you've got a silver dash (not sure about black) that is still under warranty and have been putting off an exchange for any issues it has had - now is the time to call. Some customers may be able to get an alternate exchange for the dash 3g at no cost or contract, plain and simple exchange due to the low supply of refurb dashes. An alternate exchange is a new phone not refurb as well so this is awesome if you still have a warranteed dash. A little birdie told me this. No word on if this is a permanent or temporary alternate.
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Nice! Then you can go run my new ROM in the Maple Forums.
This does work!! I recently received my second Dash (silver) as a warranty replacement. The new one had a separate issue. While on the phone with handset warranty replacement, I asked about the G3. I was told no, but when she entered it into the computer as an option, it was accepted. Just received the Dash G3 yesterday and am loving it. Only issue I'm having is that the old dash screen is blank and I have no way of getting my contacts off of it, so far. Mobile Device Manager won't work, as I don't have Outlook. Still looking for options to retrieve contacts off of old dash.
I have warrenty replacement of a dash 1 on the way because some of the keys stopped working. They didnt offer the D3g but said I could get a new g1 through my insurance if I wanted to. So do I have to ask? What do I say because they told me the warrenty only covers the same phone?
This is exactly how I got my first Dash. I had the SDA, and it had a reception issue around where I lived. They sent a replacement - same issue. Then I asked about an alternate exchange for the Dash instead, and they said they could do it.
Hmmm, I will have to check that out! I have the black Dash though so not totally sure if it will work the same way. Many thanks for the helpful info!
I got the alternate exchange but they only one they offered was the 09 shadow brand new in the box. Its for my daughter anyway. I think shell like it better, it seems more girly than a dash.
Just called them.
Just called them up for my boss whos dash got dog chewed and they said they would send a regular old dash .
oh well.
Same here.
Have had a problem with the phone randomly turning off. Called for a replacement and they offered the same DASH or a Shadow. Stuck with the DASH. Should have it in a few days...maybe in a few months I can get the 3g when it's time for an upgrade.
These offers change all the time.... glad to see it has worked for some.
I had a dream last night I got the 3g in the mail. I was so happy.
back when I had alltel I had a ppc 6800 and when the touch pro came out (maybe a month or so after I don't remember how long) I read something on ppcgeeks about someone taking their mogul in on the sprint network and claiming it didn't work and he got a touch pro as a replacement.
I tried this and the salesperson said they could either claim warranty and send me a free 6800 or I could tell the insurance company I broke the screen and i would get a brand new touch pro for $50 in the store since they didn't carry the 6800 anymore
anyone have any luck trying this on verizon to get a touch pro 2? I kind of want one but don't want to sign a new contract as I'm going to At&t sometime soon, and the tp2 would sell alot faster and for more money on ebay/craigslist/etc.
Yeah I tried this like 6 months ago and somehow assurion got a new shipment of NEW in box 6800s for verizon. I was trying to get the touch pro at the time. Why dont you just switch to att and get the phone at a discount with them. Thats what I was gonna do, I was actually considering the iphone at the time, until verizon woke the freak up and stopped crippling the phones and came out with the TP2. Best phone I have ever owned.
whoops, I guess I forgot to mention that my alltel/verizon contract doesn't end until middle december or something, I'm hoping by the time I switch Att might have the hd2.
and thinking about how fast the touch pro 2 came out with my luck I'd upgrade at the discount price and then a new one would come out haha.
I have an Evo, and I love it despite it's minor flaws...
However, I have been suffering from the screen leaking issue from day one and it is just getting worse. This will no doubt lead to bigger things so I want to take care of it under the 30 day warranty (I didn't pay $200 to get a refurb). I bought my phone from a Walmart, because no one else had any and wasn't going to have any for like a week. I went back to the Walmart tonight to exchange the phone, they hadn't sold any more of the Evo, I had the been the only person to buy one lol. Since they haven't sold any I have no guarantee that the other phones won't do the same thing, as they are probably from the same batch of phones.
The tech there told me I should hold off until closer to the end of my 30 days in hopes of getting a newer unit, as he had been reading about the issues the current Evos are having. He also told me not to feel so bad as he whipped out his iPhone4 and showed me the magic disappearing reception trick (I wanted to laugh so hard).
So, some questions...
1. Should I just return my phone near the end of the 30 days and wait for a product refresh? (I kinda like the white model that best buy is gearing to sell)
2. I have another phone on my contract, but I assume they are technically separate contracts and that Sprint will simply let me cancel one while keeping the other. Does this sound accurate?
Thanks everyone, in advance!
If you have recently received a replacement EVO, did you get a NEW or Refurb'ed phone?
Did they send you one or did you get it at a Service Center?
TIA
Sprint replaced my Evo back in August with a refurb through advance exchange. However, refurb was just as shiny and nice as a new one. I do not have a Sprint corporate store anywhere near me so all of this was done in the 3rd party repair center who then pushed me off to customer service and then it took 4 days of argueing to get them to replace my phone. The screen was falling off it.
I filed a claim through Asurion and they sent me a brand new phone next day.
Thanks for the replies, keep them coming.
I want to know what Sprint is handing out as replacements for defective phones.
So far what I've seen is if you get a replacement at a store you get a refurb'ed phone. According to Sprint a refurb has a new outer case and the guts have been repaired.
I've had problems with all the EVO's Sprint has sent me when I am Roaming (we have a second home in the mountains), in that the phone gets 5 or 6 bars of antenna strength, but it won't make calls or get data service. Looks as if it is trying to connect to a tower that is not provisioned for Sprint use. My Blackberry and my wife's Hero only show 1 bar of antenna strength, and they both get phone and data services. I hate having a premium data service that doesn't work, Sprint says they will replace the phone again, I just don't want a refurb'ed phone, dunno why, I just don't. And I don't think a new phone would be any better.
ive gone through warranty hell with Sprint and am on my 3rd replacement in 3 weeks. All have been refurbs, however they said if I have problems with this one they will replace it with a new one.
However I had to discuss this with the manager.
Due to the popularity of the Evo, I doubt getting a "New In Box" replacement from Sprint will ever happen. If you are willing to shell out $100 and you have the phone replacement insurance, you can file a claim through Asurion and you will get a New In Box replacement within a couple days. I have had to do it twice now (yes I am clumsy and my kids don't help my cause ) and both times I got a brand new phone within 2 business days of filing a claim.
They will give you Refurbished Phones, ive gone thru 3 different Refurbished before they gave me a BRAND NEW ONE
First Refurb - Bad Antenna
Second Refurb - Bad Volume Keys
Third Refurb - Wouldn't Charge
4th Phone brand New - WORKS PERFECT
I just got a replacement but its so nice and shiny i don't care, everything works thats all i care about.
I got my replacement a day after I filed the claim, it was a refurb, but badly refurbished. Looked like glue had leaked out the side, volume button felt funny, so I called assurion or whatever it is, and they over nighted me a brand new EVO. Unexpectedly it was they're suggestion I didn't even have the chance to yell at them to send me a NEW one. Pretty impressed.
Now I see you are talking about getting one from a sprint store, I had to do that when my charging port went bad, that was a refurb, but looked and acted as brand new. Sorry for the confusion.
I
was issued a Refurb in great condition
I got a new one through the service center after waiting 3 days for it to come in.
Had a dead pixel after 20 days. They replaced with a brand new Evo, no questions asked. The store manager said they are replacing with new units, not refurbs, as of 2 weeks ago.
I'm a bit confused by what i am reading here. Does everyone get charged $100 regardless if you get a refurb or new unit if you are paying the $7 for the insurance? It sounds like some of you got new units without having to pay a deductible.
I'm not sure it would be worth it for me to keep paying for the insurance if there is a $100 deductible. I can pick up a used phone for around $350 on ebay now. Assuming the price drops in a few months, maybe i'll be able to get one for $250. Not sure it's worth paying $7 a month plus $100 to get a used phone. After a year, it would have cost me $184 which is not bad but after 2 years it'll be $268 which definitely doesn't seem worth it at that point. not to mention I've already been paying the insurance fee for the last 2 years or so and never needed to make use of it.
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
Jim M said:
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
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oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
merkk said:
oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
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1 year from HTC. But Sprint will replace the phone for most hardware problems.
Jim M said:
1 year from HTC. But Sprint will replace the phone for most hardware problems.
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Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
merkk said:
Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
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I'd say keep the insurance, it covers normal use, loss and damage.
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
00_MACKIE_00 said:
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
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Well the phone is pretty much in perfect working order. There's one small defect on the top corner of the phone (which the seller mentioned) that doesn't seem to have any impact on the functions of the phone.
If there were no deductible, i'd keep the insurance. but a $100 deductible doesn't really seem worth it. What I've already paid over the last 2-3 years plus the $100 deductible is more then what it would cost me to buy a new phone. And that'a assuming i'd even get a new phone and not a refurbished one. I didn't realize there was a $100 deductible until someone mentioned it earlier in this thread. Which is my own fault for not reading the fine print.
I was pretty pleased with Squaretrade when I had my Note 1, as the turnaround was incredibly fast and the repair work was really well done.
Picked up a new warranty for my Note 2 and sadly had to use it rather quickly after getting the phone.
November 27 I filed a claim with Squaretrade for my broken screen. Dumb mistake, set it on my wallet and it eventually hit the kitchen floor. Really didn't seem like much of a drop, but the cracks were there and I figured I might as well file the claim. Now I wish I waited. Had 2 large cracks on the phone and a small chip on the bottom right of the glass.
Everything went off without a hitch, they emailed me the 2nd day UPS label, and off it went. They received it on the 29th with the standard (potentially) "fixed and returned" within 5 days message. It's been 11 days now. I called last week Friday and was told that they were waiting for a digitizer that was to arrive that day and would have my phone out that night. Was pretty happy with that and waited to receive an email with a tracking number. Nothing.
Back on the phone with them today and I'm getting the same story just different ship date. They received the part on Friday, and would hopefully have it repaired and shipped out tonight. It's a cellphone shop and repair depot (Cellular Fantasy in LA, CA), so I'm wondering if they are just backed up with repairs or they don't work weekends? I was also advised that if I want a tracking number I need to call them tonight to ensure it actually went out this time.
So overall I'm probably looking at 13-14 days without my phone. Had I known about the delay, I probably would have waited a month considering the phone actually functioned like normal despite the large cracks.
Anyway, just putting this out there for anyone on the fence about a Squaretrade warranty. I will update with pics of the repaired phone once I finally receive it.
sodomanaz said:
I was pretty pleased with Squaretrade when I had my Note 1, as the turnaround was incredibly fast and the repair work was really well done.
Picked up a new warranty for my Note 2 and sadly had to use it rather quickly after getting the phone.
November 27 I filed a claim with Squaretrade for my broken screen. Dumb mistake, set it on my wallet and it eventually hit the kitchen floor. Really didn't seem like much of a drop, but the cracks were there and I figured I might as well file the claim. Now I wish I waited. Had 2 large cracks on the phone and a small chip on the bottom right of the glass.
Everything went off without a hitch, they emailed me the 2nd day UPS label, and off it went. They received it on the 29th with the standard (potentially) "fixed and returned" within 5 days message. It's been 11 days now. I called last week Friday and was told that they were waiting for a digitizer that was to arrive that day and would have my phone out that night. Was pretty happy with that and waited to receive an email with a tracking number. Nothing.
Back on the phone with them today and I'm getting the same story just different ship date. They received the part on Friday, and would hopefully have it repaired and shipped out tonight. It's a cellphone shop and repair depot (Cellular Fantasy in LA, CA), so I'm wondering if they are just backed up with repairs or they don't work weekends? I was also advised that if I want a tracking number I need to call them tonight to ensure it actually went out this time.
So overall I'm probably looking at 13-14 days without my phone. Had I known about the delay, I probably would have waited a month considering the phone actually functioned like normal despite the large cracks.
Anyway, just putting this out there for anyone on the fence about a Squaretrade warranty. I will update with pics of the repaired phone once I finally receive it.
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I had horror stories with SqureTrade and my Samsung Galaxy 10.1 Tab. There was a well known issue with displays on that device with what looked like wet spots (Newton Ring). Sent back my device a total of three times, and always came back with a replacement screen that had the same exact problem. Wrote Squaretrade corporate of the issue, and they never replied. I am not sure that I will use or recommend SquareTrade again.
I never considered using them for a cell phone, as the turnaround times with no cell phone are not acceptable for me.
Milkman00 said:
I had horror stories with SqureTrade and my Samsung Galaxy 10.1 Tab. There was a well known issue with displays on that device with what looked like wet spots (Newton Ring). Sent back my device a total of three times, and always came back with a replacement screen that had the same exact problem. Wrote Squaretrade corporate of the issue, and they never replied. I am not sure that I will use or recommend SquareTrade again.
I never considered using them for a cell phone, as the turnaround times with no cell phone are not acceptable for me.
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Well, when I did my Note 1 claim, there was an option for waiting for a replacement to be sent and mail back the old phone (though I opted for repair which was quick). Was really hoping this was going to be the case this time, but I understood because this was a new phone that it was going to need servicing rather than replacement. The turn around is pretty unworkable for me with my job and will make me think twice next time. I'm just hoping they do a good job as this wait has been maddening.
For your situation, did you try leaving a review on Reseller Ratings? They seem to respond to complaints there. http://www.resellerratings.com/store/SquareTrade/sort/likes
sodomanaz said:
For your situation, did you try leaving a review on Reseller Ratings? They seem to respond to complaints there. http://www.resellerratings.com/store/SquareTrade/sort/likes
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I would have thought writing corporate would have done it, BUT what the heck, I will give this a shot.
Thanks
Thanks for posting your story, and I'll be interested to hear your updates. I read your original review of Squaretrade, and your story actually motivated me to get coverage of my Note 2. Well, it was also significantly cheaper to insure it through Squaretrade than through AT&T or Best Buy ($90 for 2 years and $100 deductible is reasonable). I know Squaretrade doesn't cover lost or stolen devices, but that's not why I wanted insurance.
When I first bought coverage, the Note 2 wasn't an option on the website yet. I called customer service and was connected to a well-spoken rep within 30 seconds. He was extremely helpful and recorded my device info and confirmed coverage right on the spot and sent a confirmation email. This was far better customer service than I've ever had when dealing with AT&T.
In the end though I hope to never need to use the insurance *fingers crossed*
Couple questions: Now that you're having your Note II repaired, do you need to purchase coverage again, or do you continue to have coverage but would need to pay another $100 deductible if you file another claim in the future? Also, how stingy are they with the name on the purchase receipt? Although I bought my Note 2 with my debit card, the name on the email receipt was the primary account holder on my family's wireless plan (my father, same last name). I wonder if this may be an issue if I ever file a claim.
UCLAKoolman said:
Couple questions: Now that you're having your Note II repaired, do you need to purchase coverage again, or do you continue to have coverage but would need to pay another $100 deductible if you file another claim in the future? Also, how stingy are they with the name on the purchase receipt? Although I bought my Note 2 with my debit card, the name on the email receipt was the primary account holder on my family's wireless plan (my father, same last name). I wonder if this may be an issue if I ever file a claim.
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You still have coverage for a repair, but if they send you a reimbursement check, your warranty is done. As far as I understand, you are covered for up to the cost of the device. So if I'm not mistaken, the cost of repairs is deducted from that price (~$600) and continues to dwindle upon each use. Only problem I can see with that is they determine the pricing and never tell you the costs. So this repair + parts might be $300, so if I really have a bad accident causing the device to die in the future, I might be refunded $300 (really $200 after deductible). And ya, you will have to pay another deductible.
The warranties are easily transferable for the life of the warranty, so I don't think you'll run into any problems with names on receipts and such.
My main reason for going with Squaretrade is just like yours: price. AT&T is $200 or $250 for deductible on top of their $7 a month. That's quite a lot for an item that always drops in value as weeks go by and newer, fancier phones come out.
best buy is $240 for two years ($10/mo)and no deductible. not necessarily $240 either. $240 is only if you have the phone that long. its only $180 if you have it for 18 mos...
UCLAKoolman said:
Thanks for posting your story, and I'll be interested to hear your updates. I read your original review of Squaretrade, and your story actually motivated me to get coverage of my Note 2. Well, it was also significantly cheaper to insure it through Squaretrade than through AT&T or Best Buy ($90 for 2 years and $100 deductible is reasonable). I know Squaretrade doesn't cover lost or stolen devices, but that's not why I wanted insurance.
When I first bought coverage, the Note 2 wasn't an option on the website yet. I called customer service and was connected to a well-spoken rep within 30 seconds. He was extremely helpful and recorded my device info and confirmed coverage right on the spot and sent a confirmation email. This was far better customer service than I've ever had when dealing with AT&T.
In the end though I hope to never need to use the insurance *fingers crossed*
Couple questions: Now that you're having your Note II repaired, do you need to purchase coverage again, or do you continue to have coverage but would need to pay another $100 deductible if you file another claim in the future? Also, how stingy are they with the name on the purchase receipt? Although I bought my Note 2 with my debit card, the name on the email receipt was the primary account holder on my family's wireless plan (my father, same last name). I wonder if this may be an issue if I ever file a claim.
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best buys warranty is $10/month or $170 for 2yrs, does not cover lost or stolen, and No deductible.
If something were to happen within the first 7 months where they wont fix, send refurbished phone, or give you credit towards a new phone. Which has happened to my brother you get the prorated amount back from them. He got back $170 from his Black tie plan and they also let him pick any phone that was the same price of the dell streak ( $600 at that time). So he got new phone and the money he paid for the black tie plan back since you get a discount if you purchase 2yrs upfront. Not bad deal if you ask me and with the note2 it seems to be one of the few phones that will last 2 yrs at least or with how fast these phones are coming out you will be covered through the black tie protection.
It beats AT&T's insurance plan including several other out there right now, besides there is no B&M store to bring your device to when you need warranty service and no one to yell at in person when something isn't right.
It seems that best buy's insurance would be a slightly better deal if you ever need to file a claim. However I would rather only pay $90 for two years and pay the extra $100 if something breaks down the line. Considering I used my last iPhones case less and never had an incident, hopefully the same will go with my Note. $90 for two years peace-of-mind is basically what I bought.
Got my phone back this morning. I called last night for a tracking number and they said I would get an email within an hour with the information. Unfortunately it never came. Went to work this morning a bit annoyed as I didn't get an email, but received a call that I had an overnighted UPS box waiting for me at home.
Looks like new, so I won't bother with pics. They did all sorts of diagnostics and included screenshot proof (3 pages) of each test they ran. Only thing I am curious about is the battery test conclusion. Since the phone was barely in its second week of use, it was graded as Good rather than Excellent. Just curious what they would consider to be excellent since this is pretty damn close to brand new.
Anyway, besides the long wait (due to being a new phone) and lack of communication towards the end, I am pretty happy with the service. Screen protector and case now applied so hopefully I can keep from paying out another deductible.
*edit* Just a fun side story, but I went to AT&T to get a new micro sim set up, and I was asked to browse around as I waited for someone to be available. Was a bit odd since the store was practically empty besides the 9 employees. A plain clothed Samsung rep was at the store and asked if I was buying a Samsung phone as I was looking at the cases. After informing him I was just waiting for a new sim to put in my Note 2 he spent the next 15 minutes showing me all sorts of features of the phone. Must have been bored as I mentioned a few times I already owned one so selling me further on the features wasn't going to do much. Probably wanted to practice his sales pitch.
Back from the dead.
Dropped my phone yesterday while on the treadmill. It fell, got pulled by the aux cable, then fell a full foot from where it detached. I was thinking, "damn, glad I have a screen protector and case on it." Well, the glass is intact, but it's bleeding internally. Screen is getting worse and worse. Another $100 down the drain to squaretrade.
Or so I thought!
I called them and told them I really didn't want to wait as long as I did last time. They told me I had the option of finding a local shop to repair it at no additional deductible. All I have to do is pay for it, fax them the receipt, and I will be reimbursed as long as it doesn't go over $599. Took all day but found a shop that could have the part in by tomorrow and repaired same day for $360. Fingers crossed. Still impressed.
Sounds like you need an Otterbox Defender case.
scitech09 said:
Sounds like you need an Otterbox Defender case.
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Ya, I ordered the Commuter. Don't want to go through this again.
sodomanaz said:
Well, when I did my Note 1 claim, there was an option for waiting for a replacement to be sent and mail back the old phone (though I opted for repair which was quick). Was really hoping this was going to be the case this time, but I understood because this was a new phone that it was going to need servicing rather than replacement. The turn around is pretty unworkable for me with my job and will make me think twice next time. I'm just hoping they do a good job as this wait has been maddening.
For your situation, did you try leaving a review on Reseller Ratings? They seem to respond to complaints there. http://www.resellerratings.com/store/SquareTrade/sort/likes
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sodomanaz. I wanted to let you know that I finally got around to posting on resellerratings, and THAT seemed to get their attention. They seem to be wanting to resolve my problem now.
Thanks for the advice.
Milkman00 said:
sodomanaz. I wanted to let you know that I finally got around to posting on resellerratings, and THAT seemed to get their attention. They seem to be wanting to resolve my problem now.
Thanks for the advice.
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That's awesome.
For me I just got my phone back today from a local shop. He fried the first screen and had to order another so I had to wait another few days. Shop has sworn never to touch another note 2 though haha. Works flawlessly now and with the commuter, though huge, feels secure like it did when I had one on my note 1.
Anyway submitting my receipt today for reimbursement. Fingers crossed it goes smooth. Gotta say that this warranty has paid for itself multiple times and the lack of deductible on this fix was over the top.
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